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LG refrigerators

181 reports to CPSC, the latest made Aug 19, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 4, 2026.

  • 181reports to CPSC
  • Aug 19, 2026the latest report was made
  • May 12, 2011the earliest
  • 181with the company’s comments
Brand
LG
Makers
LG Electronics, USA and Sears Holdings Management CorporationMakers, importers or sellers, as the reports name them
Product
RefrigeratorsCPSC’s product type: Refrigerators (code 276), in Kitchen: Appliances
Other ways the reports write the brand (1)

“L G”

By month

7 reports from September 2025 to August 2026; the most in May 2026, 2. 174 earlier reports, since May 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
August 20261
June 20261
May 20262
April 20261
November 20251
September 20251
August 20251
July 20251
June 20251
May 20251
January 20252
December 20241
November 20241
October 20241
September 20242
August 20241
July 20242
June 20245
May 20241
February 20241
January 20241
December 20232
November 20232
October 20233
September 20231
August 20232
July 20232
May 20232
January 20231
December 20221
July 20223
June 20222
January 20222
December 20211
August 20211
June 20211
May 20211
November 20201
October 20201
July 20201
March 20201
January 20202
December 20191
August 20191
July 20191
May 20192
March 20191
February 20191
January 20191
October 20181
November 20172
March 20173
December 20161
October 20161
September 20162
August 20161
July 20161
June 20161
March 20161
February 20162
November 20151
July 20151
June 20151
May 20152
December 20143
November 20141
October 20143
September 20141
August 20146
July 20143
May 20142
April 20141
January 20142
December 20131
November 20132
October 20131
August 20132
July 20131
June 20132
May 20132
March 20132
January 20135
November 20121
October 20122
September 20123
August 20124
July 20121
June 20122
May 20122
April 20125
March 20123
February 20121
December 20111
November 20115
October 20116
September 20113
August 20117
July 20112
June 20111
May 20111

How badly anyone was hurt

  • Seen by a doctor or nurse 2 CPSC: Injury, Seen by Medical Professional
  • First aid 4 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 21 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 6 CPSC: Injury, Level of care not known
  • No one hurt 137 CPSC: Incident, No Injury
  • No incident, no one hurt 7 CPSC: No Incident, No Injury
  • Not said 4 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 4, 2026. Updated daily.

  1. Hurt, care not known

    Made Aug 21, 2014, sent to the company Sep 15, 2014, published by CPSC Sep 29, 2014

    The product, in the report: Refrigerator glass

    Consumer stated that his spouse was lifting the glass cover of the bin from the refrigerator when it shattered into several pieces. She received minor lacerations to both her hands, she did not need medical attention. 8/20 and 8/21 He contacted the manufacturer and he was informed that they would contact the company that manufactured the glass in Asia.

    Consumer feels that this glass is a safety hazard and should be reported.

    Model
    lfx31925st
    Serial number
    212krxd1q650
    Bought from
    Brand Smart, Georgia
    Bought
    Apr 13, 2013
    Where
    Marrietta, Georgia: Unspecified
    Who was involved
    Age 65, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Level of care not known
  2. No one hurt

    Made Aug 18, 2014, sent to the company Aug 26, 2014, published by CPSC Sep 10, 2014

    The product, in the report: Refrigerator

    My LG Refrigerator - model # LFX25960ST overheated when the interior light stayed on continuously. All food in the refrigerator was spoiled and the interior temperature was well above room temperature, measured with a passive infrared thermometer at 120 degrees farenheit.

    The plastic around the light assembly inside the refrigerator is melted beyond repair and the sockets containing two bulbs are discolored from overheating. I removed the light assembly and tested the sockets which feed electricity to the bulbs. Both sockets are ‘hot’ electrically speaking even when the door switch is pushed in. I cannot reconnect the light assembly safely.

    I researched the problem online and found that many other consumers reported the same issue.

    What can be done to force LG company to repair this issue or require a recall on this obvious safety issue ??

    Model
    LFX25960ST
    Serial number
    606KRVQ06135
    Bought from
    Boscov’s department store, Pennsylvania
    Bought
    Oct 16, 2009
    Where
    Bear Creek Township, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  3. Not said

    Made Aug 18, 2014, sent to the company Aug 26, 2014, published by CPSC Sep 10, 2014

    The product, in the report: LG Refrigerator Model # LFX25960ST

    The light unit inside of the refrigerator did not turn off and melted the lens cover, the interiror top of the refrigerator and heated all of the food. The LG Model Number is LFX25960ST.

    Model
    LFX25960ST
    Serial number
    605KRFN03243
    Bought from
    Best Buy, Florida
    Where
    Fleming Island, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Unspecified
  4. No one hurt

    Made Aug 16, 2014, sent to the company Aug 25, 2014, published by CPSC Sep 9, 2014

    The product, in the report: This is a bottom freezer refrigerator manufactured by LG. It has gray sides and a stainless like finish on the doors

    LG Bottom Freezer Refrigerator Model # LFC25760TT

    Interior ceiling lights fail to turn off, which led to melting and browning of the light bulb sockets,a burning smell, a warm refrigerator, and blistering of the ceiling above the bulbs. The digital control unit is now held up with duct tape as the brackets melted. We removed the bulbs, leaving our refrigerator in the dark. This is the third, and most serious incident over the past year.

    Model
    LFC25760TT
    Serial number
    701KRWZ00937
    Bought from
    Best Buy
    Where
    Elon, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 49, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made Aug 2, 2014, sent to the company Aug 11, 2014, published by CPSC Aug 25, 2014

    The product, in the report: LG Refrigerator, black, French doors, bottom freezer

    The electrical system in our refrigerator was not triggering the fact the doors were closed. This caused the light bulbs to stay on. The plastic holding the light bulbs in and the light sockets were melting. This would have caused a fire had we not been home to notice the burning smell.

    The service technician (without seeing the issue), stated the circuit board was not registering the doors were closed. After replacing the parts next week, he stated to put in less wattage appliances bulbs. The bulbs are the original bulbs when the unit was purchased.

    Model
    LFX25960SB
    Serial number
    703KRDJ00082
    Bought from
    Home Depot
    Bought
    Mar 10, 2008
    Where
    Surprise, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 33, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made Jul 21, 2014, sent to the company Aug 6, 2014, published by CPSC Aug 20, 2014

    The product, in the report: LG refridgerator- bottom drawer freezer & french door fridge.

    I thought it was odd when I walked out this morning in the pitch black. It appeared that the center strip between the fridge french door was softly glowing. I pushed on both of the doors and they were indeed closed. Also, it has a door open alarm that beeps after 30 seconds but that never went off. I opened the fridge and noticed a hot plastic smell and the top inside of the fridge was hot. The housing around the fridge light was half-melted and distorted. I unplugged the fridge. The housing was too hot to touch so I left the doors open to evacuate the heat. The freezer was still cold and the bottom of the fridge was still cool, just the top was hot. I suspected the light was the problem since it was all that appeared damaged, so I removed the warped plastic lens and housing and unplugged the light wires. The area above the light had blistered, despite having a metal heat reflector between it and the light. The light bulbs appear to still have filament but I can’t remember if they lit when I opened the fridge. I think they did. Anyway, the bulb receptacles are burnt looking at the top sides of each. I have not touched the bulbs in case they need to be investigated. Thinking I have removed the problem, I plugged the fridge back in to try and salvage our food. It is cooling back down and seems normal, just now there is not a light and we don’t fully trust that the wire that feeds the light is safe. We threw away some groceries that got very warm on the top shelf.

    Model
    LFX25960TT 71RE1407
    UPC
    48343701005321407001
    Serial number
    701KRJU00532
    Bought from
    With our house when we bought it.
    Where
    Orlando, Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made Jul 20, 2014, sent to the company Jul 28, 2014, published by CPSC Aug 11, 2014

    The product, in the report: LG Refrigerator, french door with freezer on bottom.

    On July 16, 2014, my LG refrigerator, model LFX21960**, purchased on Sept. 14, 2006 had failed to turn off the lights even though the doors were closed. This melted the inside top of refrigerator lining and the plastic light covering. Due to the heat of the bulbs which were still incredibly hot, he internal temperature was much warmer than it should have been.

    Model
    LFX21960**
    Serial number
    606KRQW00284
    Bought from
    Albert Lee
    Bought
    Sep 14, 2006
    Where
    Seattle, Washington: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Jul 13, 2014, sent to the company Jul 21, 2014, published by CPSC Aug 4, 2014

    The product, in the report: LG French Door Refrigerator model#LFC25760SW

    LG refrigerator model#LFC25760SW failed by allowing the interior lights to stay on with the doors closed. This caused the 60w (factory original) bulbs to overheat melting the light casing and the connectors attaching the refrigerator control. The refrigerator control box is now dangling because of this. Had we not smelled the burning plastic emanating from the refrigerator we may not have noticed and surely this would have caused a fire. Researching this problem we found that this model was involved in a class action suit which LG settled back in 2010. Sadly, we were not aware of that or the recall due to the same issue.

    As of this posting we have not yet contacted LG to see if they will repair at their cost however regardless of it’s fixed, this remains a dangerous issue and people who still have this product model should be aware.

    Model
    LFC25760SW
    Serial number
    612krzh00237
    Where
    wa, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  9. Hurt, no treatment

    Made May 28, 2014, sent to the company Jul 30, 2014, published by CPSC Aug 13, 2014

    The product, in the report: 3 door bottom freezer refrigerator

    The consumer stated that she is concerned because all the plastic pieces, including the shelving and drawers inside of the refrigerator had broken. This started to happen around one year after the consumer bought the product and it has continuestly happen until today. She stated that when the plastic parts break, the shatters are sharp and can injure the consumer. Also she is concerned that the contents of the shelves can fall and injure someone. The consumer stated that she has been scratched by the plastic edges of the drawers after pieces of plastic have “break off”. No other injury or property damage have been reported. The consumer continued the use of the product with caution.

    05/28/2014- The consumer contacted the manufacturer and requested for them to replace the broken plastic parts. The manufacturer informed her that product was out of warranty coverage and offered to sell her the parts. The consumer declined to pay the plastic parts.

    No relevant CPSC recalls were found at this time.

    Model
    LFD22860SW
    Serial number
    609MRFP17915
    Bought from
    PT Richards and son, New York
    Bought
    May 1, 2006, about then
    Where
    Blue Point, New York: Home/Apartment/Condominium
    Who was involved
    Age 49, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  10. No one hurt

    Made May 9, 2014, sent to the company May 16, 2014, published by CPSC Jun 2, 2014

    The product, in the report: Bottom Freezer Refrigerator LG Electronics, Inc. Model number LFX25960SW Serial number: 701KRCF00779

    FIRE HAZARD! On May 8, 2014 at approximately 11:55 pm, my wife asked me to come check on a strong burning smell emanating from our LG LFX25960SW Refrigerator. I opened the French doors and was met with a strong smell of something “burning”. I noted that the cheddar cheese on the top shelf was liquefied. The plastic container under it was very hot to touch and was softened. I then noted that the inside lights enclosure was starting to melt and the lights would not go out when you held both door switches closed by hand. The light housing was falling off of the fixture and the screws pulled through the plastic housing when I tried to remove it according to the LG instructions in the LG Guide. The lights were too hot to handle. They were extremely hot. We unscrewed the bulbs with the help of oven mitts. The electrical sockets had begun to discolor from the excessive heat.

    Given the condition of the plastic materials that were beginning to melt in this refrigerator, there is no doubt in my mind that if we did not happen to catch this problem and defect tonight, the heat from the lights would have ignited the plastic in the refrigerator and create a fire that may have burned my house down, killed my pets, and possibly my family.

    I called the phone number of LG (1-800-243-0000) and asked to talk to the technicians, but they were not available. I was asked to call back tomorrow.

    Model
    LFX25960SW
    Serial number
    701KRCF00779
    Bought from
    Conn’s, Texas
    Where
    Beaumont, Texas: Home/Apartment/Condominium
    Who was involved
    Age 59, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Apr 1, 2014, sent to the company Apr 17, 2014, published by CPSC May 1, 2014

    The product, in the report: 3 door stainless steel refrigerator with a drawer freezer

    03/10/14- The consumer stated that she sensed a light burning plastic odor coming from her refrigerator. She opened the refrigerator and remove milk from the top shelf. When the consumer ingested the milk she sensed that the it was too warm compared to the temperature setting of the refrigerator. Her husband touched the light bulb casing inside of the unit and noticed that it was hot to the touch. The consumer turned off the internal light bulb switches inside of the refrigerator and the light bulbs would not turn off. She decided to remove the two light bulbs. Once the light bulbs were outside of the refrigerator, she noticed brown stains around the socket of the light bulbs. 3/31/14- The consumer contacted the manufacturer. She was advised that since the refrigerator was out of warranty coverage there would be a $89.00 fee plus cost of repairs for a technician to inspect and repair the refrigerator. The consumer declined the offer. The consumer thinks this product poses a fire or burn hazard .

    Model
    LFX25960ST
    Serial number
    608KRLR00472
    Bought from
    Home Depot, New Jersey
    Bought
    Feb 1, 2007, about then
    Where
    Bayville, New Jersey: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  12. No one hurt

    Made Jan 9, 2014, sent to the company Jan 17, 2014, published by CPSC Feb 4, 2014

    The product, in the report: LG French Door Refrigerator, Stainless Steel.

    LG French Door Refrigerator LFX25960ST interior lights will not turn off. Like all the other reports here, I opened the door to find the lens cover melted and hanging down and the bulbs extremely hot. I have contacted LG, but honestly this company needs to be forced to recall and repair these units at their cost. Lights in the refrigerator compartment will not turn off when switches are pressed in,

    Model
    LFX25960ST
    Serial number
    612KRQW00452
    Bought from
    Queen City Appliance
    Bought
    Feb 17, 2006, about then
    Where
    Charlotte, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 50, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  13. No one hurt

    Made Jan 1, 2014, sent to the company Jan 9, 2014, published by CPSC Jan 27, 2014

    The product, in the report: LG refridgerator

    My fridge developed an bad bitter smell and items were no longer cold, especially on the top shelf. I found that the interior light was not shutting off even when door closed and the bulbs had melted some of the plastic surround and spoiled some of the food. Internet search show this is not an uncommon failure of this fridge. Even pressing the buttons on the doors that shut off the light manually has no effect.

    Model
    LFX21960ST
    Where
    Northbridge, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 42, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  14. Not said

    Made Dec 10, 2013, sent to the company Dec 18, 2013, published by CPSC Jan 3, 2014

    The product, in the report: Black LG French door refrigerator ( model lfc25760sb).

    My wife opened the refrigerator in the morning and discovered that the entire top shelf had been superheated and many of the products of melted. The lightbulb unit apparently did not shut off and melted the plastic casing and top portion of the interior plastic lining of the refrigerator. We had to disconnect the lighting unit and are still waiting on a response from the company. This appears to be an extremely unsafe condition given the amount of heat generated over a short span of time.

    Model
    lfc25760sb
    Bought from
    Home Depot
    Bought
    Oct 28, 2006
    Where
    Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Unspecified
  15. No one hurt

    Made Nov 9, 2013, sent to the company Nov 19, 2013, published by CPSC Dec 4, 2013

    The product, in the report: LG French door refrigerator

    We have an LG French door refrigerator model number LFC25760ST. When I went into the kitchen, I could smell burning plastic. I opened the refrigerator to find the control panel had virtually melted off of the ceiling of the fridge. It was so hot inside the refrigerator that the butter had liquified and melted out of the butter compartment. There were clear scorching marks at the ceiling. I am afraid that if I did not wake up when I did, the fridge would have caught fire. I called LG at 800-243-0000 and notified them of the fire hazard and asked them to escalate within their reporting structure. I’m very concerned for anyone who has this fridge in their house. It is a clear danger.

    Model
    LFC25760ST
    Serial number
    609krmk01347
    Bought from
    Home Depot, Massachusetts
    Bought
    Oct 1, 2007, about then
    Where
    North Easton, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 44, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  16. No one hurt

    Made Nov 5, 2013, sent to the company Nov 14, 2013, published by CPSC Nov 29, 2013

    The product, in the report: LG french door refrigerator, model LFD25860TT, Stainless steel, Ice in bottom, water on door.

    LG Refrigerator Model LFD25860TT- Last night I awoke to a terrible burning smell. I went to the kitchen and determined the smell was coming from our LG french door refrigerator. The interior light had stayed on the had melted and fused to the interior ceiling. The interior was so hot all the butter had melted and I had the throw away, half of the contents.

    I purchased this item new at R.C. Willey and registered it with LG. When I checked on-line about this issue, I determined there had been a class action settlement, but NO RECALL. Doesn’t the manufacturer have the responsibility to inform the consumer of a potential issue? If not, why? I was unaware of this issue and had never been informed there was a issue with this model. I traveled for work, and I frequently take trips and am away from home for extended periods of time. My home could have burned down! Now I am afraid to leave home because of the refrigerator--that’s NUTS!

    As it is now, the interior is ruined! Why no product recall? I contacted LG and they will be sending a technician to see the damage. So, am I left with a refrigerator that will always smell of burned plastic? I purchased this item in good faith. Something should be done to protect consumers.

    Model
    LFD25860TT
    Serial number
    702KRDJ00026
    Bought from
    R.C. Willey, California
    Bought
    Jul 21, 2007, about then
    Where
    Roseville, California: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  17. No one hurt

    Made Oct 17, 2013, sent to the company Nov 18, 2013, published by CPSC Dec 3, 2013

    The product, in the report: Refrigerator (French door)

    The caller stated that the refrigerator freezer drawers fails to open or close. At times the drawers are frozen and then melts water to the floor. She feels it might be a potential fire hazard since the refrigerator has to keep running to keep the temperature. She has had several service call since purchase (problems started 2/28/11) and no one seems to be able to resolve the issue. She stated that she had fell while trying to open the unit because it was frozen closed.

    The most recent contact for the manufacturer was 10/3/13 for a back ordered part which she was informed was discontinued.

    The product is not involved in a recall.

    Model
    LMX28987SP
    Serial number
    906KRJU00396
    Bought from
    Home Depot, Florida
    Bought
    Feb 23, 2011
    Where
    Brandon, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  18. Hurt, no treatment

    Made Aug 26, 2013, sent to the company Sep 4, 2013, published by CPSC Sep 18, 2013

    The product, in the report: LG refrigerator model 795.77542600

    [REDACTED] a female is claiming to being shocked by the LG refrigerator she purchased several years ago. The bulb has been recalled for burning the inside of the refrigerator. She is concerned because she fears this will lead to a fire in her home.

    Model
    795.77542600
    Serial number
    605KR01480
    Bought from
    Sears
    Bought
    Jan 14, 2003
    Where
    Farmington, New Mexico: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  19. No one hurt

    Made Aug 22, 2013, sent to the company Sep 5, 2013, published by CPSC Sep 19, 2013

    The product, in the report: LG Fridge model number LMX 25981 ST FRENCH DOOR WITH 2 FREEZER DRAWERS ON THE BOTTOM.

    We bought the LG Refrigerator in September of 2010 and since about 4 months of Sears installing it had nothing but problems. The Ice and Water from the dispensers started to smell of mildew and mold and the taste of the Ice and Water completely changed. We complained to LG and they kept telling us that the water filter is bad and we need to change it. We bought a NEW LG water filter and installed it but No change. We again called LG to complain and they told us to change the filter again. We have so far changed 4 filters at $50 each. Finally,LG Service comes to our home and charges us $75 for the visit plus Tax. The Tech has put in the report to LG and we are waiting for a decision. All this has been going on since about 3 years!

    Model
    LMX 25981 ST
    Serial number
    903KRWZ01401
    Bought from
    SEARS, New Jersey
    Where
    New Jersey: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  20. First aid

    Made Jul 7, 2013, sent to the company Jul 15, 2013, published by CPSC Jul 29, 2013

    The product, in the report: LFX25960ST is the LG model number to the French door refrigerator

    Refrigerator light is overheating my interior side of the refrigerator. The lights stay on and the refrigerator warms up. This is causing alarm and food spoilage. I had to disconnect the lighting to save from damage. This is a serious problem and very unsafe.

    Model
    LFX25960ST
    Serial number
    605KRSBO5606
    Bought
    Jul 20, 2006, about then
    Where
    Naperville, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 44, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  21. No one hurt

    Made Jun 21, 2013, sent to the company Jul 1, 2013, published by CPSC Jul 16, 2013

    The product, in the report: LG refrigerator, french door, bottom freezer, model LFX25960TT

    Refrigerator inside lights didn’t turn off when door was closed. Lights got so hot they melted the plastic housing around the lights. I had to unscrew the light housing so I could disconnect the wiring. Luckily we were home at the time and could smell the plastic melting. I am convinced that this could have easily started a fire if we were not home at the time. I contacted the manufacturer via internet chat on their website. They told me it was covered under a special service bulletin. They scheduled a repair company to come out and repair the problem.

    Model
    LFX25960TT
    Serial number
    701KRWZ00577
    Bought from
    Uneeda Appliances, New Jersey
    Bought
    Jun 8, 2007, about then
    Where
    Bridgewater, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  22. No one hurt

    Made Jun 8, 2013, sent to the company Jun 17, 2013, published by CPSC Jul 1, 2013

    The product, in the report: LG French door refrigerator, model number LFX25960ST

    June 8, 2013: LG Refrigerator Model Number LFX25960ST

    Refrigerator light does not go off when the doors are closed. The heat melted the plastic that shrouds the two appliance light bulbs. The heat melted the top (interior) of the refrigerator, and began to melt the sockets that hold the two light bulbs.

    I disconnected the lighting unit from the refrigerator to avoid further damage and reported the incident to the manufacturer (LG).

    For reference my serial number is: 609KRMK00579.

    Researching this issue, it appears to be a common occurrence with these units. The heat, melted butter and chocolate that was stored in my refrigerator, and spoiled other items. This is a serious condition, the bulbs were so hot when I removed them they burned through the protective gloves I was wearing, the CPSC should consider making LG recall these products.

    Model
    LFX25960ST
    Serial number
    609KRMK00579
    Where
    Middle River, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 44, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  23. Not said

    Made May 10, 2013, sent to the company May 20, 2013, published by CPSC Jun 4, 2013

    The product, in the report: LG French Door Refrigerator 25 Cubic Foot

    We woke up smelling a burning plastic smell and determined it was coming from our LG refrigerator. We found that the lighting assembly in the top compartment was hot with discolored plastic, melted components and bubbled plastic. The refrigerator also had stopped cooling sometime in the night.

    On investigation, we found that the compressor was not operating, but that the light was staying on even with the door switches both depressed. This resulted in increased heating to the small PC board in the lighting compartment. It also has controls for the cooling.

    Pictures were taken of the units as well as the product nameplate. We had to replace the refrigerator. We were not able to fully navigate the manufacturer’s website, but we did determine the unit was produced in 2007, sold to us initially on 1-16-2008 and the unit had a 5 year warranty from the date of purchase. So the warranty expired earlier this year (4 months ago).

    My concern, had we not been home, that the standard lighting in the unit could have started a fire and caused major loss to the home.

    Model
    LFC25760SW
    Serial number
    703KRBY01221
    Bought from
    Home Depot
    Bought
    Jan 14, 2008
    Where
    Bellingham, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Unspecified
  24. No one hurt

    Made May 8, 2013, sent to the company May 28, 2013, published by CPSC Jun 11, 2013

    The product, in the report: french door refrigerator

    (05/07 /2013) In late evening the consumer stated that he emptied his wife’s glass of water that she was drinking during the evening. The consumer stated that he filled a glass of water for him and his wife. The next morning, after drinking water during the night, he discovered that his glass of water had plastic in it. On further inspection he discovered plastic in the sink where he had poured out the water from his wife’s glass the evening before. He also inspected garbage disposal, which had not been run and found additional a shaving of plastic. The consumer stated that the pieces of plastic came from the ice maker in the refrigerator’s freezer. The ice maker dumps the ice into the ice bin and the ice bin then grinds the ice and dumps into the glass upon demand. The ice presses against the plastic sides of the ice bin as it dumps the broken ice into the drinking glass. Apparently the pressure against the plastic from grinding the ice, breaks the plastic which falls into the drinking glass. The consumer stated that he inspected the ice bin and discovered where the bin plastic was broken; there was also some type of film or frozen dust over the area. (5/08/2013) The consumer contacted LG and talked to [REDACTED] (spelling?). I was instructed to call a technician at 810-736-3042. He called Kearslui Appliance and explained the problem. He advised them that LG had referred him to them. He was told that there would be an $85.00 plus parts charge unless he received a LG purchase order. He called LG back and spoke to Ms [REDACTED] and asked for a purchase order as this was a product failure and safety problem. He was told by [REDACTED] the unit was past warranty and he would be liable for any repairs. He again asked if they had any policy for product failure or safety and was told “The product was past warranty”

    The refrigerator has a water filter and it has been changed every 6 months as required. This question was asked on first phone call.

    Model
    LFX289785T/00
    Serial number
    008KRLR02320
    Bought from
    Home Depot, Michigan
    Bought
    Nov 1, 2010
    Where
    Flushing, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 79, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Mar 27, 2013, sent to the company Apr 4, 2013, published by CPSC Apr 18, 2013

    The product, in the report: LG french door refrigerator

    I own a LG french door refrigerator that was about to catch on fire this morning. The inside lights at the top failed to shut off with the doors closed and the lights were so hot in the morning they caused black and brown charred marks on the refrigerator and the plastic was melting. The temperature was at 90 degrees and almost all the food was spoiled and some was even cooked from the heat. This is very unsafe and could have caused a fire in my home. After much research, this seems to be a recurring problem with this brand and LG has failed to recall the refrigerator or be responsible for their faulty products!

    Model
    LFX25960TT
    Serial number
    606KRVQ01143
    Bought from
    UNKNOWN, Missouri
    Bought
    Mar 1, 2006, about then
    Where
    St. Louis, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 32, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Mar 6, 2013, sent to the company Mar 18, 2013, published by CPSC Apr 1, 2013

    The product, in the report: LG 25 CUBIC FT STAINLESS STEEL REFRIDGERATOR

    LG refrigerator fire hazard model # LFC25760ST THE LIGHTS APPARENTLY DID NOT GO OFF WITH THE DOOR CLOSED AND WHEN I OPENED IT IN THE MORNING, THE FIXTURE AT THE TOP CONTAINING THE LIGHTS HAD ALMOST MELTED, THE LIGHTS WERE STILL ON, AND THE FIXTURE WAS VERY HOT. I NOTICED WHEN I PUSHED THE TWO SHUT OFF BUTTONS THAT THE LIGHTS ON THE TEMPERATURE WSCREEN WENT OFF BUT THE FRIDGE LIGHTS STAYED ON WHICH EXPLAINS WHY THERE WAS SO MUCH HEAT. SEARS HAS PROMISED TO REPLACE THE PARTS. SEARS AND LG WERE AWARE OF THIS PROBLEM AND ALL THE SAFTY ISSUES INCLUDING HUNDREDS OF COMPLAINT OF FIRES AND OF THE PLASTIC HOUSING MELTING BUT NEVER SENT OUT ANY RECALLS AND SEEM TO WAIT FOR CONSUMER COMPLAINTS TO TRICKLE IN ONE BY ONE, THIS IS DANGEROUS AND CAN COST LIVES.

    Model
    LFC25760ST
    Serial number
    801KRL00240
    Bought from
    SEARS
    Bought
    Apr 4, 2008
    Where
    WHITBY, Canada: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Jan 22, 2013, sent to the company Feb 27, 2013, published by CPSC Mar 14, 2013

    The product, in the report: Refrigerator (French Door)

    The caller stated that the bulbs in the refrigerator does not turn off which causes the refrigerator to overheat, the plastic housing for the bulbs melted. This incident has been ongoing for the past 6 years. The refrigerator occasionally stayed warm which caused her food to spoil. She has had to remove the bulbs to prevent this incident.

    The caller stated that she has contacted the manufacturer about 15 months after using the refrigerator and followups to those emails but she has not received any responses.

    The retailer was contacted and she inquired if there was a special bulb to use, she was advised that it was just a regular bulb. They informed her once the unit left their property it became the manufacturer’s problem.

    The caller feels that this refrigerator is unsafe and should be reported.

    Model
    LfC25760ST
    Serial number
    604KRVQ01607
    Bought from
    Wright’s Appliances, Massachusetts
    Bought
    Aug 12, 2006
    Where
    Harwich, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Jan 20, 2013, sent to the company Feb 6, 2013, published by CPSC Feb 21, 2013

    The product, in the report: Refrigerator LG Model No LFX21960ST

    Dear Madam or Sir:

    I am writing to draw your attention to an incident that occurred in my house toward the end of last year with melting of a lamp inside the refrigerator LG Model No LFX21960ST.

    I woke up to burning smell emanating from the kitchen area of the house. Upon inspecting the kitchen, I found that the burning odor was coming from the refrigerator. As I opened the door, the refrigerator was very warm inside, products have gone bad, but most importantly the lamp inside the fridge was lit for an extended period of time, was not turning off when the door is closed, and the plastic casing around the lamp was soft and melted. The melting process began to penetrate the inside top casing of the fridge.

    My primary concern is that virtually a week later, my family was scheduled to leave for a vacation. If this incident were to happen during our trip, this lamp problem could have led to a fire. While I acknowledge that the manufacturer repaired the defect promptly by replacing the lamp kit and was quite cooperative, I am concerned that there may be other families that have the same refrigerator, potentially putting their lives and property at risk. In addition, the manufacturer’s telephone representative indicated they have been getting many calls about the same issue but no instances of fire had occurred so far.

    I would urge you to reach out to both the manufacturer and households across the country to proactively replace either the lamps or the refrigerators altogether! A recall has to take place!

    A brief internet research revealed a number of complaints on the similar issue, http://www.ksl.com/?nid=148&sid=7190512 – a KLS 5 News investigation, all of which seem to point at potential risk to property and people’s lives if such malfunction occurs while home owners are away.

    Model
    No LFX21960ST
    Serial number
    606krby00181
    Bought from
    Install by the house builder
    Bought
    Jan 1, 2007, about then
    Where
    Arlington, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 36, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Jan 19, 2013, sent to the company Feb 5, 2013, published by CPSC Feb 20, 2013

    The product, in the report: double door refrigerator with ice maker and bottom freezer

    LG REFRIGERATOR LFX25960ST...NOTICED BURNING SMELL OPENED REFRIGERATOR TO FIND METAL CASING BURNT , SOCKETS...TEMPERATURE HOT , LOST ALL FOOD..FIRE CONDITION... READ THIS HAS BEEN A PROBLEM SINCE 2008.....VERY LUCKY MY HOME DIDNT BURN DOWN..WHY HAS A RECALL NOT TAKEN PLACE

    Model
    LFX25960ST
    Serial number
    604KRGGO1015
    Bought from
    DAVES APPLIANCES, New Jersey
    Bought
    Jul 6, 2007
    Where
    Cape May, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 64, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Jan 18, 2013, sent to the company Feb 6, 2013, published by CPSC Feb 21, 2013

    The product, in the report: LG Refrigerator Stainless Steel LFC21760ST

    The lights in the refrigerator turned on over night while the doors were closed, melting the plastic housing that covers the lights, spoiling the food in fridge. The lights were hot enough to melt the butter in the butter tray into a liquid. This is a known issue with LG. My parents had the same fridge with the same problem a few years ago. When this happened to them, I contacted LG and was told “until it happens to you, we can’t do anything about it”. Well now it’s happened and fortunately for us, we were home. There was a class action lawsuit which just closed in November 2012. For us it’s not about the money but the unsafe refrigerator and the danger of a possible fire. Anyone that owns this refrigerator should be contacted about the danger.

    Model
    French Door
    Serial number
    LFC21760ST
    Bought from
    Home Depot
    Bought
    Mar 1, 2007
    Where
    Boulder, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 47, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  31. Hurt, no treatment

    Made Jan 7, 2013, sent to the company Feb 7, 2013, published by CPSC Feb 22, 2013

    The product, in the report: LG 3 door Refrigerator Model LFX25960SW

    [REDACTED] @ light fixture LG 3 door Refrigerator Model LFX25960SW. Could not define terrible odor in refrigerator until realized that everything on the top shelf was HOT, and lower shelves were decreasingly less hot. The two-bulb light fixture was still lighted, but then realized that it was severely melted and charred; further inspection determined that manually depressing the two buttons on refrigerator at the top of the door did not put out the lights. Therefore the lights possibly were possibly burning continuously from probably about January 4th, 2013.

    Prior to determining the cause of the odor, because it was there, but a very a weak smell, we became violently ill from cheesecake on a mid shelf during the night of January 4th-5th. Presuming that the cheesecake was not properly refrigerated at the bakery, we threw it away. Our grandchild became ill from freshly dated milk on the lowest refrigerator shelf on January 5th, 2013. After our grandchild became ill from the milk, we still did not determine the cause until the next morning, January 6th, 2013. Upon opening the refrigerator I smelled the intense burned and scorched odor. Inspection then led us to the two-bulb light fixture, which by then was deformed and smokey. [REDACTED] Needless to say, we HAD to throw away everything on the three shelves above the crispers, and thecrisper vegetables were warm and beginning to deteriorate requiring disposal also.

    Model
    LG 3 door Refrigerator Model LFX25960SW
    UPC
    unknown
    Serial number
    608KRWZ00913
    Bought from
    Home Deot
    Bought
    Sep 3, 2006
    Where
    Glen Arm, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 66, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  32. No one hurt

    Made Nov 4, 2012, sent to the company Dec 3, 2012, published by CPSC Dec 17, 2012

    The product, in the report: LG french door refrigerator with bottom drawer freezer. Stainless Steel.

    The light mechanism in our LG French door refrigerator (model number LFC25760ST) malfunctioned. The lights (2 60 watt bulbs) remained on over night even though the refrigerator doors were closed. The bulbs have a metal reflector above them that heated to the point that it melted the plastic housing, melted a tub of butter on the top shelf and toasted 3 full loaves of bread. The only way to get the lights to turn off was to remove them, however they were way too hot. Removing the screws that held the housing in place revealed that the plastic inside was soft to the touch. We unplugged the lights entirely to break the circuit and prevent further damage and/or potential risk of fire.

    We did report the issue to the manufacturer who informed us they were aware of issues like this with our model and several others. A technician is scheduled to come out. Not sure why if this is such a known issue and so many models are affected, why there hasn’t been a recall issued.

    Model
    LFC25760ST
    Serial number
    704KRTA01601
    Bought from
    The Home Depot
    Bought
    May 16, 2006, about then
    Where
    Rockwall, Texas: Home/Apartment/Condominium
    Who was involved
    Age 36, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Oct 25, 2012, sent to the company Nov 2, 2012, published by CPSC Nov 19, 2012

    The product, in the report: LG refrigerator, french door type. Model #LFC22760 and Serial #612MRYA16818

    We purchased an LG Refrigerator Model #LFC22760 and Serial #612MRYA16 in 2007. Last night the refrigerator light didn’t shut off and melted the light unit and destroyed the control panel. Our repair person (Same Day Service, Inc.) said that this is known and common problem with this refrigerator but that LG had not issued a recall. I spoke with LG and they confirmed that they do not have a recall in place. This problem could have started a fire in my house and if this is a known problem, LG has the responsibility to fix it.

    Model
    LFC22760
    Serial number
    612MRYA16818
    Bought from
    Sears
    Bought
    Feb 16, 2007
    Where
    Wayland, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  34. Hurt, no treatment

    Made Oct 23, 2012, sent to the company Nov 1, 2012, published by CPSC Nov 16, 2012

    The product, in the report: Refrigerator

    My LG refrigerator, model# LFC25760ST, has had a problem as of late where the lamps in the fridge would stop turning on. I noticed that the temp in the fridge was hot and the bulb area was very hot to the touch. There is a smell of something burning, plastic? I am concerned that there may be a thermal issue with my refrigerator. I have looked for a possible recall on the manufacturers website but have not found one. This issue has been off and on for a couple of months now. The issue also occur once or twice during the first few months of ownership but disappeared.

    Model
    LFC25760ST
    Serial number
    711KRDJ00266
    Bought from
    Best Buy, Michigan
    Where
    Highland, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 38, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  35. No one hurt

    Made Sep 26, 2012, sent to the company Oct 4, 2012, published by CPSC Oct 19, 2012

    The product, in the report: This is an LG refrigerator, model number: LFX 25960SW, serial number: 604KRFN00835

    I have an LG refrigerator, model number: LFX25960SW approx. 3-4 years old. A few minutes ago while putting groceries away; we noticed a strong smell of burning plastic. I noticed an extreme amount of heat coming from the light fixture at the top of the interior of the refrigerator, and the products on the top shelf were basically lukewarm. I went to take the cover off the light fixture and the seal was somewhat melted in places. When I got the cover off I was able to see that the light bulb sockets for both light bulbs had turned dark brown on the upper half of the sockets from the heat. I have no doubt that if we had not been at home, the refrigerator would have caught on fire within a very short time. I have pictures of the light sockets showing how discolored they are from the heat.

    Model
    LFX25960SW
    Serial number
    604KRFN00835
    Bought from
    Appliance Factory, Colorado
    Bought
    Jan 1, 2008, about then
    Where
    Centennial, Colorado: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  36. Hurt, no treatment

    Made Sep 11, 2012, sent to the company Sep 19, 2012, published by CPSC Oct 3, 2012

    The product, in the report: This is a Stainless Steel 3 Door Refrigerator with Double French Doors over a Bottom Freezer.

    Our LG refrigerator’s interior light overheated and melted the plastic exterior housing due to a failure in the lights not shutting off once the doors were closed. (model LFX25960ST purchased in 2006). I discovered this after noticing a buring smell, and when I opened the doors the Plastic housing was sagged and visibly melted. I removed the housing (due to the heat/melting it slipped right off), and the area around the bulbs was charred, and the aluminum mount, and bulbs were too hot to touch. With Gloves I was able to barely unscrew the right side bulb and the left wouldn’t budge, and exploded (resulting in a small shock and burn). This was probably due to expansion due to the high heat. The top interior refrigerator walls were also melted and in one spot was near driping onto the aluminum plate. This posed the greatest fire hazard along with the charred bulb housings. I am contacting LG today regarding a repair. In the mean time, from what I have read, their response and customer service is terrible. It appears there was a class action suit regarding this (or the same issue impacting other models) with the only outcome being a fix that addressed the symptom (enabled the lights to go off with the door shut), but did not address the cause (a defect in the circuit board programming). Making the likelyhood and potential for damage or fire repeatable. The only other item worth noting is LG’s scripted and automated response received on this forum to the multitude of similar claims. This further demonstrates the lack of action or concern on behalf of the company.

    Model
    LFX25960ST
    Serial number
    611KRWZ00481
    Bought from
    HH Gregg
    Bought
    Nov 24, 2006, about then
    Where
    Huntersville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 35, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  37. No one hurt

    Made Sep 1, 2012, sent to the company Sep 11, 2012, published by CPSC Sep 25, 2012

    The product, in the report: A white LG Bottom Freezer Refrigerator, Model LFD22860

    I own an LG Bottom Freezer Refrigerator, model LFD22860. Yesterday evening it caught on fire. We were alerted by the smells of foods cooking in the kitchen as well as burning smells. The plastic lightbulb housing/cover was destroyed... melted through and hanging down, melting and cooking the foods on the top shelf of my fridge. After some investigating I found the lights are not shutting off when the doors are completely closed as they are supposed to. I’ve had to remove the lights entirely. I will be contacting LG next.

    Model
    LFD22860
    Serial number
    612mrfp19499
    Bought from
    Purchased with home
    Bought
    Apr 2, 2012
    Where
    San Antonio, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 6, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Aug 30, 2012, sent to the company Oct 3, 2012, published by CPSC Oct 18, 2012

    The product, in the report: Bottom Freezer Refrigerator, Model # LFX25960TT, Serial # 701KRJU00628

    23 August 2012

    Dear Mr. [REDACTED]:

    I own an LG Bottom Freezer Refrigerator, Model # LFX25960TT, Serial # 701KRJU00628, which was manufactured in January 2007. On August 21, 2012, we experienced an electrical fault with the refrigerator internal lighting controls. The lights failed to shut off when the door was closed. This failure resulted in sufficient heat to char the internal lamp holder and cause plastic securing the light fixture to the refrigerator internal casing to melt. This resulted in acrid and poisonous fumes which permeated the entire refrigerator and its contents. After securing power to the refrigerator, we contacted LG who advised us that they would correct the electrical fault and replace the light fixture. This initially appeared to be a reasonable solution to our specific situation. However, during discussions with the repair facility we learned that this is a problem with this specific refrigerator model and that the fault has reoccured after the repair. The repair facility also informed us that this model refrigerator had been subject to a RECALL. Consequently, we re-contacted LG on August 22 and asked them if this model refrigerator had been subject to a RECALL and told them we had never received a RECALL notice. LG informed us that the refrigerator had not been subjected to a RECALL but that the specific electrical fault was an ISSUE. In light of the fact that the electrical fault associated with the internal lighting controls can continue to occur on this model refrigerator, even after repair, and the heat generated by this failure is sufficient to char the lamp holder, melt the plastic securing the light holder to the refrigerator internal casing, and result in acrid and poisonous fumes permeating the refrigerator and spreading to the kitchen upon opening the refrigerator door, it is hard to understand why LG has not issued a voluntary RECALL and the CPSC has not caused LG to issue a RECALL for this model refrigerator.

    Sincerely [REDACTED] [REDACTED] [REDACTED]

    Model
    LFX25960TT
    Serial number
    701KRJU00628
    Where
    Salisbury, Maryland: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Aug 17, 2012, sent to the company Sep 11, 2012, published by CPSC Sep 25, 2012

    The product, in the report: LG Refrigerator

    The light in my LG Refrigerator stayed on while the doors were closed. This caused the lighting unit to melt.

    Model
    French doors, bottom freezer
    Serial number
    LFC22769ST)
    Bought from
    Future Shop
    Bought
    Aug 5, 2008, about then
    Where
    Pointe Claire, Canada: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Aug 16, 2012, sent to the company Aug 29, 2012, published by CPSC Sep 20, 2012

    The product, in the report: LG French door refrigerator Model # LFX21960ST SN - 708KRVQ01095

    My LG French door refrigerator 2 days ago had both lights not go on when I opened the door. In addition, the external ambient temperature indicator tonight reflected a temperature of 97 degrees, although the room temperature was 75 degrees. When I attempted to try and remove the plastic cover over the lights, it was so hot I couldn’t touch it, even though the lights were off. A little later I opened the doors again, and the lights came on. When I attempted to turn them off by pressing in both buttons, nothing happened. A little later, the lights were off again, but still quite warm, although the door had been closed. The ambient temperature went down to 93 degrees where it remained. The top of the refrigerator is quite warm as well.

    I went online to see if I could find any information, and discovered a whole slew of comments and complaints about this same issue, stretching back several years. In some cases, the plastic light cover had melted sending noxious fumes out. Repeated comments indicated LG was not responsive nor cooperative to consumer complaints. One of the comments mentioned a class action. When I searched that online, I found that indeed there was a settlement of the class action case involvinng the same issue this past March, 2012.

    I have not been notified of the class action, nor of the potential problem, and LG has still not ordered a recall for this problem. I registered my product, and I know LG is aware that I have the refrigerator as they send me a check each year because they misrepresented the energy costs indicated on it when I bought it.

    I find it appalling that something as serious as a potential fire hazard has not resulted in a recall, even after a class action settlement for this very same issue. This is callous disregard for consumer safety.

    Model
    LFX21960ST
    Serial number
    708KRVQ01095
    Bought from
    Home Depot, California
    Bought
    Oct 12, 2007
    Where
    Sacramento, California: Home/Apartment/Condominium
    Who was involved
    Age 61, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Aug 7, 2012, sent to the company Jun 24, 2013, published by CPSC Jul 9, 2013

    The product, in the report: Three Drawer Refrigerator (Side by side with freezer at bottom)

    Caller purchased three door refrigerator in 2006 but had problems with it beginning November 17th, 2006 when calibration unit had to be replaced with work order [REDACTED] authorized by retailer.

    November 7th, 2007 there was an issue that the caller cannot remember that was repaired with work order# [REDACTED].

    December 2007 callers were having issues with refrigerator again that were repaired with work order# [REDACTED] (caller cannot remember this repair)

    05/08/2008 caller noticed that the plastic in his refrigerator was melted so badly that it was soft. The plastic was repaired with work order#[REDACTED].

    August 12th, 2008 caller doesn’t remember what the problem was but does have the work order# [REDACTED] July 21st, 2012 caller noticed that the plastic lens cover was melting and that the light was so hot that it was literally cooking a side of ribs nearby. Plastic was replaced again using manufacturer work order# [REDACTED] Caller comments that the lights in these refrigerators are much too hot at 200 watts.

    When tech came to caller’s home he informed them that there should have been a thermal cutoff that would kick in when the bulbs become too hot but it was not present.

    Caller is asking that this refrigerator be recalled before someone is injured seriously or worse. He is reporting as a severe fire hazard.

    He contacted the manufacturer each time that he had problems with the most recent contact being in July 2012.

    Model
    LFD22850SW
    Serial number
    0317268896
    Bought from
    Best Buy
    Bought
    Aug 13, 2006
    Where
    Chattaroy, Washington: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  42. No one hurt

    Made Jul 5, 2012, sent to the company Jul 13, 2012, published by CPSC Jul 27, 2012

    The product, in the report: lg 3 door (french door) refrigerator 25 cu ft. manufactured in 2007

    LG 3 door refrigerator light cause melting of plastic and might cause fire. I have model number lfc25760sw serial number 703kruc01238 manufacture date of 2007 that the light failed to turn off in the refrigerator top section. It was only discovered when the door was opened and a strong smell of plastic burning or melting. From further investigation it was noticed the light housing had drooped and was hot to the touch. The unit has 2x 60 watt incandescent light bulbs. I worked the door switches that would turn off the digital temp display and lights. The display would turn off every time where the lights would turn off only few of the times.

    I contacted LG WHO STATED THEY WERE AWARE OF THE PROBLEM and would send a service tech to the house to repair the issue for free.

    I am pleased LG is taking care of the issue, my only concern that I was not made aware of the issue until I had the problem. My concern is that consumers should be made aware of the issue before a fire occurs.

    Model
    lfc25760sw
    Serial number
    703kruc01238
    Bought from
    home depot
    Where
    naples, Florida: Home/Apartment/Condominium
    Who was involved
    Age 37, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand lg, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  43. No one hurt

    Made Jun 19, 2012, sent to the company Jun 27, 2012, published by CPSC Jul 12, 2012

    The product, in the report: It is a white LG French Door Refrigerator with in-door ice and water dispenser.

    When using the ice dispenser on our LG Refrigerator Model lfx28977, a flame came out of it and the inside filled with smoke. This refrigerator has been in use for less than 3 years. The smoke had a strong chemical smell to it. Now if we try to use the dispenser we get the chemical-smelling black smoke.

    Model
    lfx28977sw
    Serial number
    906krpv00400
    Bought from
    RC Willey, Nevada
    Bought
    Sep 1, 2009, about then
    Where
    Las Vegas, Nevada: Home/Apartment/Condominium
    Who was involved
    Age 54, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Jun 12, 2012, sent to the company Oct 4, 2012, published by CPSC Oct 19, 2012

    The product, in the report: Refrigerator

    Caller’s daughter opened the refrigerator approximately one week ago, sometime around June 11th, 2012 and saw smoke coming from around the light fixture. Amount of smoke was moderate but the smell of burning plastic was heavy.

    The light bulbs became so hot they melted the plastic around the lights.

    Caller contacted LG immediately, connected with service who advised to disconnect the light bulbs due to high intensity light bulbs heating, not cooling down and causing fire.

    Service came to home June 12th, 2012 replaced defective light bulbs and the piece in the refrigerator that did not turn off which caused the burning/melting. Service was not from manufacturer due to their statements that they couldn’t get anywhere for repairs for two weeks so callers contacted their own repair shop.

    Caller never received a recall notice. Caller called manufacturer three times and was not satisfied with their service.

    Caller would like the public made aware and would like for this model to be added to recall.

    Model
    LFC25760TT
    Serial number
    611KRBY00389
    Bought from
    Home Depot, New York
    Bought
    Jun 15, 2009, about then
    Where
    Poughkeepsie, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made May 12, 2012, sent to the company May 22, 2012, published by CPSC Jun 6, 2012

    The product, in the report: French door refrigerator

    My LG refrigerator melted the interior lights and burned the light sockets by staying on constantly.

    Model
    LFD22860ST
    Bought
    May 17, 2007
    Where
    Milford, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made May 11, 2012, sent to the company Jun 18, 2012, published by CPSC Jul 2, 2012

    The product, in the report: Double doors, bottom freezer refrigerator

    The consumer stated he purchased a “double doors, bottom freezer refrigerator” and he stated that the inside refrigerator light does not turn off. He stated that its two lights and they were seemingly hot that the control panel melted. The consumer stated that due to the control panel melting, wires were exposed.

    The consumer stated that control unit completely came off. The consumer stated that he removed the light bulbs from the refrigerator and he noticed that both bulbs sockets were blackened. The consumer stated that the sensor that controls the light would not turn the lights off. The consumer stated that he did notice that the sensor while closing the door it would turn the LED display off.

    The consumer stated that he was not injured and there were no damages to his home structure.

    The consumer stated that he visited the manufacturer’s website to try to get some assistance. The consumer stated that he did not call the company.

    Model
    LRFC22750TT
    Serial number
    505MRBW00573
    Bought from
    Home Depot, Arizona
    Bought
    May 1, 2005, about then
    Where
    Tucson, Arizona: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Apr 28, 2012, sent to the company May 8, 2012, published by CPSC May 22, 2012

    The product, in the report: This concerns an LG three door refrigerator with bottom freezer. Purchased Oct 2006 from American in Madison WI Model :LRFC22750ST Concern: possible house fire or danger from combusting plastics On 4/27 in the morning we awoke to the smell of electrical “burning” or plastic melting but could not isolate it. Upon opening the refrigerator we found the light fixture in the top/center of the refrigerator melted and charred (actually bubbled and looking like toasted marshmallows) and several food items (butter, cream) hot or melted/curdled. The entire light unit is so disfigured that it is pushed away from the “ceiling” of the refrigerator and we are unsure if it can be repaired. We can see that plastic is dripped and actually fused to one of the small light bulbs and it is possible that the interior wall of the refrigerator is melted. Ironically when we purchased this unit, friends told us of another purchaser who had had the light unit burn and melt, totally destroying the unit. We thought it was an exageration or an isolated incident. Now we see what they experienced.

    This concerns an LG three door refrigerator with bottom freezer. Purchased Oct 2006 from American in Madison WI Model :LRFC22750ST Concern: possible house fire or danger from combusting plastics

    On 4/27 in the morning we awoke to the smell of electrical “burning” or plastic melting but could not isolate it. Upon opening the refrigerator we found the light fixture in the top/center of the refrigerator melted and charred (actually bubbled and looking like toasted marshmallows) and several food items (butter, cream) hot or melted/curdled. The entire light unit is so disfigured that it is pushed away from the “ceiling” of the refrigerator and we are unsure if it can be repaired. We can see that plastic is dripped and actually fused to one of the small light bulbs and it is possible that the interior wall of the refrigerator is melted.

    Ironically when we purchased this unit, friends told us of another purchaser who had had the light unit burn and melt, totally destroying the unit. We thought it was an exageration or an isolated incident. Now we see what they experienced.

    Model
    LRFC22750ST
    Bought from
    American of Madison
    Bought
    Oct 19, 2006
    Where
    Madison, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 57, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  48. Hurt, care not known

    Made Apr 26, 2012, sent to the company May 4, 2012, published by CPSC May 18, 2012

    The product, in the report: Black LG French door Refrigerator with bottom freezer. Model No. LFC25760SB 25 cubic feet.

    Purchased LG refrigerator model LFC25760SB in July 2006. Didn’t have any problems until a few months ago when the lights went out in the refrigerator. At first we thought it was the bulb(s), but we tested them and they were fine. As our warranty expired we decided to live without the lights since my husband figured it was a circuit problem and sometimes the lights would come on when we opened the door(s) and calling for and paying for a service call especially if it seemed to work at that particular time would be a warrentless expense of a lot of money since we are seniors and live on a fixed income. Now, after a couple of months the lights returned on and everything seemed fine. Once in awhile they would go out when the door(s) opened. Then today April 26, 2012, when we returned home from food shopping, I opened the doors to put the food away and the first thing was a strong electrical burning odor. The inside of the refrigerator was warm, the lights were on and smoke was coming from the area around them. My husband pushed in on the switch that depresses when the doors are closed and that did not shut the lights off. My husband then proceeded to take down the plastic that was covering the light area, burned his hand, and then we got a pot holder and unscrewed the light bulbs. If we had been gone another hour or so who knows what would have happened. I am sure all my food would have had to be thrown out not to mention the melting of the top of the refrigerator or even worse an electrical fire that could have burned down my home!

    Model
    LFC 25760SB
    Serial number
    604KRGG00487
    Bought from
    PC Richard & Son
    Bought
    Jul 6, 2006
    Where
    Riverhead, New York: Home/Apartment/Condominium
    Who was involved
    Age 61, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Level of care not known
  49. No one hurt

    Made Apr 18, 2012, sent to the company Apr 26, 2012, published by CPSC May 10, 2012

    The product, in the report: LG refrigerator model number LFX25960ST, Serial Number 604KRLR02720 Stainless Steel

    We purchased a new LG refrigerator 3 years ago, model number LFX25960ST. Last night I came home and immediately smelled an acrid burning smell. When I opened the door the interior light had melted and sagged inside the unit, and the light sockets were burned black. All of the food in the unit was warm and ruined, but my biggest concern is the fire hazard to my home. LG is quietly offering to repair the refrigerator, but frankly having this hazard in my home scares me to death. I need to get a refund in order to replace this $3000 death trap. PLEASE get me and the MANY others who are having this horrible experience the relief that we deserve. Sincerely, [REDACTED]

    Model
    LFX25960ST
    Serial number
    604KRLR02720
    Bought from
    Conns
    Bought
    Apr 17, 2006, about then
    Where
    Houston, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made Apr 16, 2012, sent to the company Jun 8, 2012, published by CPSC Jun 22, 2012

    The product, in the report: Refrigerator double w/bottom freezer

    Caller purchased refrigerator in 2008, had no problems with it until around March 27, 2012 when it dispelled a screw when callers wife was putting ice in glass. Refrigerator has double doors, freezer on bottom and ice maker in door.

    Caller contacted the firm’s recall hotline, obtained repair part and attached.

    He at first thought this to be an isolated occurrence.

    Now the incident is happening again and he would like it reported for fear that someone may not notice this problem and choke on the screw.

    He would like his refrigerator repaired to avoid this happening again but moreover would like the public to be aware of the potential issue.

    Model
    79578412.800
    Serial number
    808MRJF13484
    Bought
    Sep 10, 2008, about then
    Where
    Unspecified: Unspecified
    Who was involved
    Age 77, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Apr 15, 2012, sent to the company Apr 23, 2012, published by CPSC May 7, 2012

    The product, in the report: LG French Door Refrigerator with freezer on bottom.

    We purchased an LG LFC25760SB french door refrigerator in May of 2007. This past Friday (April 13, 2012) my wife opened the door and noticed the cream cheese container in the top door was very warm. She also noticed a burning smell. Upon further inspection, we noticed that the entire housing for the light which is mounted to the ceiling had started melting, particularly through the front screw holes and was hanging from the ceiling. The unit has an alarm which beeps (annoyingly) to alert you if the door is opened, but this alert was not sounding so I know the door was closed, but apparently (after doing some research) the light remains on, causing heat build-up to occur.

    We had been planning to leave on vacation that day and she just happened to go into the refrigerator to make a quick bite to eat before we left. I can only imagine what would have happened had we left without checking it and left the refrigerator in this state.

    We unplugged it and ordered a new (Non-LG) refrigerator which will be delivered tomorrow. After doing some research, it appears that there is actually a class-action lawsuit for the same exact model as mine except the last two designators are SW, not SB.

    Model
    LFC25760SB
    UPC
    UKKNOWN
    Serial number
    703KRYP02066
    Bought from
    Best Buy
    Bought
    May 1, 2007, about then
    Where
    Keller, Texas: Home/Apartment/Condominium
    Who was involved
    Age 39, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made Mar 17, 2012, sent to the company Mar 26, 2012, published by CPSC Apr 9, 2012

    The product, in the report: white 3-door refrigerator

    Opened LG refrigerator this morning to find butter melted and light fixture had fallen down, lights on although refrigerator door was closed. Lights had partially melted the top of a yogurt container. Inside plastic on the top of the unit was hot to the touch and burning plastic odor permeated all. Smoke damage inside. Went to the basement and tripped the breaker to shut off electricity to unit.

    LG instructed me to remove the light bulbs and they would arrange repair, covering parts and labor. They had my contact information in their database but never contacted me to notify me that there is a problem with this unit, which is troubling. It seems likely from the amount of commentary on the internet about this problem that the problem is well known to them. The unit is a LG LFC25760SW with serial number beginning with 704. Purchased in 2007.

    Model
    LF25760SW
    Serial number
    704KRXD00122
    Bought from
    Home Depot
    Bought
    Oct 17, 2007
    Where
    Stow, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made Mar 10, 2012, sent to the company Mar 19, 2012, published by CPSC Apr 2, 2012

    The product, in the report: LG three door french no water dispenser. Black exterior purchased at Home Depot 8/5/2007. Model # LFC25760SB serial number 703KRXD01602

    LG refrigerator (Model # LFC25760SB) (purchased 8/05/07) inside light appeared to turn on with doors closed and super heated inside causing interior ceiling to melt and light bulbs have brown/black burn marks on them and fused to housing unit. Interior light and panel control unit broke lose from ceiling and was hanging by wires. Doors were shut as no beeping came from refrigerator. Happened during the night and could have been extreme fire danger had we not discovered the issue in the morning upon opening the refrigerator.

    Model
    LFC25760SB
    Serial number
    703KRXD01602
    Bought from
    Home Depot, Colorado
    Bought
    Aug 5, 2007
    Where
    Evergreen, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Mar 1, 2012, sent to the company Mar 8, 2012, published by CPSC Mar 22, 2012

    The product, in the report: Bottom Freezer Refrigerator

    Smelled burning plastic inside refrigerator. Noticed that light bulbs were burning plastic light fixture. Tested door switches, but lights would not turn off. While attempting to remove both extremely hot bulbs, one of the bulbs exploded . After removing bulbs, removed metal plate holding light sockets and plastic was melted. Cannot believe there has not been a recall for faulty switches. Definite fire hazard.

    Model
    LG LFX21960ST
    Serial number
    701KRDJ00282
    Bought from
    Home Depot, California
    Bought
    Feb 17, 2007
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Feb 20, 2012, sent to the company Feb 28, 2012, published by CPSC Mar 13, 2012

    The product, in the report: LG Stainless Steel french door fridge with drawer freezer

    Model#LFC25760TT Serial#610krre00334

    The renters opened the fridge Sunday to find a bad smell and an extremely hot fridge that ruined all of their groceries within the fridge portion. The freezer is working fine. The temp display at the top of the fridge that also houses the 2 60watt light bulbs had completely melted away from the top of the fridge and is just dangling from a couple wires. The problem seems to be that the light bulbs are not turning off when closing the doors and are getting so hot that they start to melt everything around them.

    Model
    LFC25760TT
    Serial number
    610krre00334
    Bought from
    Home Depot
    Bought
    May 26, 2007, about then
    Where
    South Jordan, Utah: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made Dec 3, 2011, sent to the company Dec 12, 2011, published by CPSC Dec 27, 2011

    The product, in the report: Three Door Refrigerator

    I have an LG refrigerator model # LFX25960ST. The light started staying on, even with the door closed. This is causing an overheated condition within the refrigerator which can catch on fire. As I researched the problem I find that many other individuals are experiencing the same problems, some with devastating results, having caused fires.

    When I tried to find out about product recalls I could find none, and LG is notably quiet about any recalls. They do not show anything. If there are this many people are experiencing the same or similar issues, I believe something must be done to protect those of us, and others, that may be exposed to this potential life threatening equipment failure.

    LG has agreed to send a service rep next week, therefore I removed the bulbs, and hopefully this does not create another issue with a short or other electrically related problem.

    Model
    LFX25960ST
    Serial number
    705KRBY00397
    Bought from
    HHGregg, Georgia
    Bought
    May 1, 2007, about then
    Where
    Lilburn, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 66, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made Nov 29, 2011, sent to the company Dec 22, 2011, published by CPSC Jan 9, 2012

    The product, in the report: Side by Side Refrigerator

    The consumer says that the unit has an inside light that got really hot and plastic covering was melted. The consumer says the unit was hot from the inside. The consumer says that their was smoke was coming from around the light bulb and the plastic around the bulb. The consumer turned the breaker off. He turned it back on and noticed the lights went out. He says the lights remained on even with the door closed. He says had he not been there it would have caught on fire. The consumer contacted the manufacturer who told him it was out of warranty.

    Model
    LFX25960SW
    Serial number
    702KRUC00390
    Bought from
    Home Depot
    Bought
    Nov 15, 2009
    Where
    Unspecified: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Nov 27, 2011, sent to the company Dec 5, 2011, published by CPSC Dec 19, 2011

    The product, in the report: Black LG fridge

    Came home from dinner to notice that my LG Fridge model LFC25760SB was warm inside and smelled of melting plastic. The two lights on the top of the fridge were extremely hot and had completely melted the housing that encloses them. The housing was hanging down almost 2 inches as the retaining screws had melted through the plastic holding it in. The plastic is turning brown from smoke and the entire surface of the top of the fridge is warped from the massive amount of heat generated. It is frightful to think that had I been gone longer there could have been a fire.

    There is a buzzer that warns you of an open door which was not in operation upon my return and the doors were shut. This is a very serious defect that could have cost someone their home or their life. After some research on the internet I found many others with similar problems.

    Model
    LFC25760SB
    Serial number
    606krvq00615
    Bought from
    Home Depot, Washington
    Bought
    Jun 15, 2008, about then
    Where
    Lacey, Washington: Home/Apartment/Condominium
    Who was involved
    Age 32, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Nov 27, 2011, sent to the company Dec 5, 2011, published by CPSC Dec 19, 2011

    The product, in the report: LG LFX25960ST 3-door refrigeration with bottom freezer, stainless steel exterior. 24.7 CU. FT French Door

    LG Refrigerator LFX25960ST--interior light unit stayed on when refrigerator door was closed causing the unit to melt. The smell of melting plastic alerted us to the problem. Cover of unit melted; light sockets blackened; roof of refrigerator above unit blistered. Removed light bulbs, refrigerator now has no interior lighting.

    Model
    LFX25960ST
    Serial number
    604KRWZ05393
    Bought from
    Home Depot
    Bought
    May 29, 2006
    Where
    Santa Rosa, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Nov 20, 2011, sent to the company Nov 28, 2011, published by CPSC Dec 12, 2011

    The product, in the report: LG LFC25760ST Refrigerator

    Electronics that control internal incandescent bulbs did not extinguish bulbs. Bulbs are 2x 60W (came as installed when new) and got very hot, melting plastic to the point that parts fell off, temp was close to igniting (but did not.) Food was heated.

    Model
    LFC25760ST
    Serial number
    612KRYP00186
    Bought from
    Home Depot, Hawaii
    Bought
    Mar 1, 2007, about then
    Where
    Haiku, Hawaii: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Nov 7, 2011, sent to the company Nov 16, 2011, published by CPSC Dec 1, 2011

    The product, in the report: LG LFC25760SB

    LG refrigerator model: LFC25760SB Purchased new, delivered and installed on 10-MAY-2007.

    Around November 2008, notice a burning plastic smell coming from fridge. Opening the fridge revealed melting plastic on the inside top of fridge. The lightbulbs were remaining on when the doors were closed, releasing tremendous heat over time. Fridge was unplugged, and the bulbs removed. This is a FIRE HAZARD. Contacted LG, they said warranty was past, and would have to pay to have technician take a look at it.

    With the bulbs removed, the fridge can cool the food. The plastic guard that covers the lights was partially melted and would not hold into place anymore. The entire ‘microchip’ area at the top of the fridge is sagging down a bit. The lightbulb sockets are now exposed (because the guard is broken), so now is an electotrocution hazard as an unwary person could put their finger in it accidentally.

    From reading on the internet, the lights failing to turn off appears to be a common defect on these models. Take this off the market before someone gets killed.

    The ice cube maker also broke, around JULY-2008 (right after the warranty period), but doesn’t appear to pose a physical threat.

    Model
    LFC25760SB
    Serial number
    703KRCF02187
    Bought from
    The Home Depot, Indiana
    Bought
    Apr 2, 2007
    Where
    Avon, Indiana: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Oct 31, 2011, sent to the company Nov 8, 2011, published by CPSC Nov 23, 2011

    The product, in the report: LG Model LFC25760ST Refrigerator, French door with freezer on bottom

    On Friday October 21, 2011at approximately 7 PM, my husband, [REDACTED], noted the smell he described as ’burning candles’ in our kitchen. At the time, we were unable to locate the source of the smell, but it persisted. At approximately 8 PM, I went to get a soda from our LG Model Number LFC2570ST refrigerator. The soda was on the top shelf. Not only was the soda not cold, it was warm to the touch. Some investigation revealed that some other items on the top shelf were also unusually warm. Further, it appeared that the warmest items were located closed to the light/thermostat assembly in the top of the refrigerator unit.

    Further investigation revealed that the refrigerator light was not going off when the door was closed and considerable heat was coming from the light bulbs. I decided to remove the light bulbs for the time being to correct the situation until we could have a service person look at the refrigerator. When I tried to pull the plastic cover off the bulbs, however, the entire thermostat assembly came down. I inspected the screw areas around the assembly and found that the plastic near the metal screws had melted. After the assembly was down I was able to remove the light bulb cover. I found that the sockets holding the light bulbs were discolored and looked burned. The light bulbs were too hot to remove even with gloves, so I unplugged the refrigerator and placed a container of ice underneath the bulbs and waited about ten minutes for the bulbs to cool down (one came out easily, but the other required significant force to remove). I was unable to replace the thermostat assembly because of the melted screw holes, so I replaced the plastic cover for the light bulbs and used electricians’ tape to hold the assembly in place temporarily.

    The next day my husband went on-line and found an account of an incident similar to ours that occurred with the same model LG refrigerator. The web address for this account is:

    http://wizbandit.wordpress.com/2008/08/01/lg-fridge-turns-into-easy-bake-oven-family-escapes-fire/

    I am concerned because I believe that this situation, if undetected, could have resulted in a fire. The inside of the refrigerator is all plastic and the fumes from even a small fire could have caused serious injury. In addition, the problem was subtle: if I had not gotten a drink before going to bed, we would not have discovered the problem before the situation became worse. We purchased a new refrigerator and had the old one removed, but I Have attached pictures of the burned sockets and melted plastic.

    Thank you for any attention you can give this issue. If you would like to contact me by phone, I can be reached at [REDACTED]. Sincerely,

    [REDACTED]

    Model
    LFC25760ST
    Bought from
    Home Depot
    Bought
    Oct 8, 2007, about then
    Where
    Syracuse, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Oct 31, 2011, sent to the company Nov 7, 2011, published by CPSC Nov 22, 2011

    The product, in the report: LG Bottom Freezer Refrigerator Stainless Steel.

    The mechanism that turns the lights off in our LG Bottom Freezer Refrigerator malfunctioned and the 2 sixty watt bulbs (that came in the refrigerator) remained on even with the doors fully closed. The shield over the bulbs started to melt and is all warped. The sockets started to burn. It hadn’t been very long - maybe 1 hour, 45 minutes or less before the problem was found. There was a burning smell in the kitchen and I found the problem by following the smell. The refrigerator was warm and even a loaf of bread on the top shelf was hard as if it had been toasted. We removed both bulbs and have called someone in to repair it.

    Model
    LFX 25960ST
    Serial number
    701KRBY04325
    Bought from
    Home Depot
    Bought
    Apr 17, 2007
    Where
    Colonial Heights, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  64. No one hurt

    Made Oct 24, 2011, sent to the company Dec 9, 2011, published by CPSC Dec 23, 2011

    The product, in the report: Refrigerator double door w/bottom freezer

    Consumer stated that he opened up the refrigerator and discovered that the plastic casing around the light had melted and the sockets were discolored. The temperature inside was extremely warm. He was able to remove the damged plastic casing and the lights to prevent further damages. This was the first time this incident had occurred.

    Consumer stated that the refrigerator is operating without the light bulb at this time.

    Consumer had not contacted the manufacturer as yet.

    Consumer is concerned that this refrigerator poses a fire hazard and should be reported.

    UPDATE: Consumer contacted LG at 800-243-0000 and explained the problem to its customer service representative. They said the repair would be made at no cost to him- the service company is a home tech service at 570-822-2000. He contacted them about 10/25 and they were aware of the problem but had not received authorization from LG to proceed. After about 3-4 more phone calls, they received authorization to proceed on the problem. The first thing they have to do is order the parts. As of 11/9/2011, they hadn’t received the parts (he had made 4 phone calls to check on where the parts were). (he just called again-recording on office hrs etc).

    Once again, the parts aren’t in and his appointment for repair hasn’t been scheduled. From the info on the internet, this seems to be a pretty common problem. He is a retired enginerr from IBM where he had product responsibilities. It is very difficult for him to understand why this product wasn’t recalled because of this serious problem. If this occured while they were away, a fire could have easily happened that could have burned the house down. I don’t think LG takes this situation as seriously as they should under these circumstances.

    Some of their design procedures are very questionable. They solder a fuse intro a fuse holder on the control board. If the fuse blows, the replacement part is the entire control board and not the fuse. This makes no sense at all- a fuse costs about $2 while the control board is probably $150 or so.

    Model
    LFX25960ST
    UPC
    n/a
    Serial number
    506KRK503101
    Bought from
    Home Depot, Pennsylvania
    Bought
    Jun 1, 2006, about then
    Where
    Brackney, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 78, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  65. No one hurt

    Made Oct 9, 2011, sent to the company Oct 18, 2011, published by CPSC Nov 1, 2011

    The product, in the report: 2 swing door refrigerator, separate bottom Freezer.

    Opened Refrigerator door at 04:00 found light fixture had failed to turn off and had melted, lights were still on. Appears to be a very common problem from reports on the web where it’s caused a few fires.

    Model
    LFC25760SB
    Serial number
    604KRRE00526
    Bought from
    Home Depot
    Bought
    Oct 9, 2005, about then
    Where
    Potomac Falls, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 59, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Oct 8, 2011, sent to the company Oct 18, 2011, published by CPSC Nov 1, 2011

    The product, in the report: 3 Door Stainless Steel Finish Refrigerator

    Returning home, I opened my refrigerator and noticed that the top shelf of food products were warm to the touch and the shelf was very hot. I double checked that when both door light switches were depressed that the light remained on. I confirmed my suspicions that the switches were bad by firmly closing both doors (side-by-side style) and returning 5 minutes later and that the shelf had not cooled in the least bit. I unplugged the refrigerator and waited until the light fixture and bulbs were cool enough to handle and promptly removed both bulbs. 10/06/11

    This is the 2nd major problem with this refrigerator. Although not a safety hazard, the water supply line to the icemaker would freeze because it was routed in front of the freezing cold air vent that cooled the refrigerator. A Sears repairman came out and it worked for a very short while before it re-froze. We have lived without the icemaker ever since.

    Model
    LFD22860ST
    Serial number
    705MRMD122291
    Bought from
    Sears
    Bought
    Feb 5, 2008, about then
    Where
    Des Moines, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Oct 1, 2011, sent to the company Oct 11, 2011, published by CPSC Oct 25, 2011

    The product, in the report: LFX25960ST LG French Door Fridge

    Light fixture inside the fridge stayed on and the entire housing melted - noticed this when we began to smell an odor of melted plastic. The bulb housing and plastic had browned and was completely warped. Food on the top two shelves had ‘cooked’ under the intense heat of the two internal 60 watt bulbs.

    Removed the fixture and bulbs to avoid any additional problems. Will call vendor Monday.

    Model
    LFX25960ST
    Serial number
    609KRRE00494
    Bought from
    Sears
    Where
    Frederick, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Sep 24, 2011, sent to the company Sep 30, 2011, published by CPSC Oct 17, 2011

    The product, in the report: LG Refrigerator LRFD22850SW Serial # 510MRRH00854 White 32.91Wide, 43.25 Deep, 69.05 High

    I’m going to leave out the details that are not life threatening, seals and crisper covers breaking and falling off. About 2 years ago, I opened the fridge to make breakfast, only to find the interior of the fridge EXTREMELY warm. The unopened package of hot dogs were cooked through. The roast, almost at the bottom of the fridge, was cooked through. I found the two light bulbs on top were hot and melted their protective cover. The casings around the bulbs were charred from the excesive heat. It seems the lights were staying on even while the doors were closed. I unscrewed them so they could not light up or get hot any more. Since that time the fridge has been getting progressively worse. Now it will stop working all together and the digital lights on the front will show 88 instead of the correct temperature. Other times it will freeze everything in the fridge and will again show 88s across the board. Each time it eithers tops working or gets super cold, it beeps. The only way we can get it to stop and correct itself is by unplugging it for a while, then plugging it back in. At first it didn’t happen too often, but it has gotten progressively worse. Now we have to unplug it several times a week and just recently had to start unplugging it several times a day. I am not the only consumer who has had these problems. I found the trick of unplugging and plugging back in on the internet, where many other LG owners were having the same problems and sharing. LG has recalled many models, but this one does not seem to be on their list. Even though, this fridge is just as bad, if not worse than the ones they have recalled. Seems outrageous that they are not taking responsibility for selling a defective appliance, an appliance that is a fire hazard.

    It worries me when I’m at work, not knowing if it’s going to overheat while the house is empty. Or when we are sleeping.

    Model
    LRFD22850SW
    Serial number
    510MRRH00854
    Bought from
    Best Buy, California
    Bought
    Sep 23, 2005, about then
    Where
    Rohnert Park, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 45, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made Sep 10, 2011, sent to the company Sep 19, 2011, published by CPSC Oct 3, 2011

    The product, in the report: LG LFX25960ST refrigerator

    We awoke this morning to our LG LFX25960ST refrigerator producing an overwhelming smell of burning plastic. We opened the door and the refrigerator was actually HOT and the roof of the interior was literally melting and dripping plastic around the interior light fixture. This problem appears to be well documented on the internet. http://wizbandit.wordpress.com/2008/08/21/lg-i-want-a-refund-on-this-fridge/

    All of our food is ruined in the fridge and we cannot even replace the light bulbs out of fear that an electrical fire could occur.

    Model
    LFX25960ST
    Serial number
    603jrel02548
    Bought from
    Home Depot
    Bought
    Sep 1, 2006, about then
    Where
    Seneca, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 31, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  70. No one hurt

    Made Sep 1, 2011, published by CPSC Sep 26, 2011

    The product, in the report: LG 22.4 Cu. Ft. French Door Refrigerator with Slide-Out Freezer and External Water Dispenser: Stainless Steel

    Refridgerator light stopped shutting off when doors are closed nor when you push the button that controls the light. Came down stairs this morning to the smell of burning plastic, opened the doors to fridge and it was extremely hot in there and in the freezer. The plastic around the bulbs, the light encasement as well as the liner of the fridge around the light are all brown and burned. The food in both the fridge and freezer were melted and spoiled. My husband had to unplug the it and wait a while before he was able to, with two sets of oven mitts, unscrew the bulbs. I contacted the store that I purchased the product from and they said we are not the first to complain and they gave me all the information that I needed to contact LG. I contacted LG and they said they would send out a service person to replace the parts, I said that wasn’t good enough and I told them that the store told us we were not the first to complain and asked why the product was not recalled and the guy said he knows nothing about recalls. An outside service person contacted us to say that he is ordering parts, and when my husband questioned why he didn’t need to come and see the fridge first to see what needed to be ordered his response was that they have been getting a ton of service calls on this and that the issue was the relay board, light assembly, etc. I think that if we weren’t home we may have had a fire.

    Model
    LFD22860ST
    Serial number
    706MRDZ02290
    Bought from
    HANCOCK TV AND APPLIANCE, Massachusetts
    Bought
    Jul 19, 2007
    Where
    Quincy, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Aug 30, 2011, published by CPSC Sep 29, 2011

    The product, in the report: LG Refrigerator Freezer on the bottom Model #LFC25760TT

    RE: LG Refrigerator Freezer on the bottom Model # LFC25760TT

    Before we went to bed, we smelled something burning in the kitchen. Upon opening the frig door we saw that the light bulbs in the control console were melting all the surrounding structures and the interior of the frig was warm, the top shelf was hot. The control console had dropped down tilting to the right being held by one support structure which had not yet melted through.

    We shut off the power and took down the light cover and removed the bulbs. We have reported to the manufacturer and to Home Depot where we bought it in 2007. The refrigerator is only 4 years old and was expensive.

    Model
    LFC25760TT
    UPC
    Unknown
    Serial number
    701KRBY00101
    Bought from
    Home Depot, North Carolina
    Bought
    Jun 1, 2007, about then
    Where
    Fuquay Varina, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 68, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Aug 29, 2011, published by CPSC Sep 21, 2011

    The product, in the report: LG bottom freezer refrigerator, french doors, model # LRFC25750ST.

    LG refrigerator,french doors, bottom freezer, Model # LRFC25750ST, new in 2006. Interior lights became so hot that they melted the plastic digital sensor control unit housing causing it to fall on to the shelf. I assume this was caused by the lights not turning off when the door closes. The unit is beyond repair and must be replaced. Real fire hazard if a fire can start inside a refrigerator.

    Model
    LRFC25750ST
    Bought from
    Appliance Plus
    Bought
    Jan 1, 2006, about then
    Where
    Angel Fire, New Mexico: Home/Apartment/Condominium
    Who was involved
    Age 65, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Aug 23, 2011, sent to the company Sep 19, 2011, published by CPSC Oct 3, 2011

    The product, in the report: Double door refrigerator bottom freezer

    The refrigerator is located in a vacation home and the consumer’s daughter and son in law went to the home and when they opened the refrigerator they noticed a horrible electrical/plastic burning odor.

    After careful observation they noticed that the housing that surrounded the light bulb had melted around the light bulb and the light bulb was powered in the on position.

    The consumer’s daughter used a drying towel to carefully removed the light bulb from the plastic melted housing. The consumer indicated that he safely believes that the lights stayed powered in the on position while the refrigerator doors were closed.

    The firm was contacted via email on 8/22/2011 and the consumer has not received a response at this current time.

    The consumer indicated that he isn’t sure if he will allow any repairs to be made on the appliance and he will continue to use the refrigerator without any light bulbs inside.

    Model
    LFD22860ST
    Serial number
    706MRPG09528
    Bought from
    Sears, Maine
    Bought
    Jul 1, 2007
    Where
    Ipswich, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made Aug 22, 2011, published by CPSC Sep 14, 2011

    The product, in the report: 3 Door refrigerator (freezer on bottom).

    LG Refrigerator Model LFC21760ST Purchased 2007

    The lights inside of refrigerator failed to turn off when door was closed, remained on overnight, and overheated causing the light assembly and control unit to melt and fall from its mounting. So much heat was generated that the top inside liner of the appliance bubbled and other plastic parts warped. Eggs that were stored one shelf below were too hot to touch and all food had to be thrown away. Had our daughter not discovered this before leaving the house the following morning I believe the unit would have caught on fire.

    Even though it is no longer in warranty, LG is willing to provide limited repairs for what they deem to be a faulty light switch on the main circuit board. They admitted that other consumers have experienced this same problem, yet we never did receive any notification from them of a potential hazard (we registered this appliance on their website immediately after purchase).

    Model
    LFC21760ST
    Serial number
    612KRK500721
    Bought from
    Home Depot
    Bought
    Feb 8, 2007
    Where
    Tuscaloosa, Alabama: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made Aug 9, 2011, published by CPSC Aug 31, 2011

    The product, in the report: LG French Door Refrigerator

    In late 2007, I purchased an LG French Door Refrigerator (model# LFC25760SB). I immediately had problems with this unit...the freezer wasn’t staying cold enough to keep ice frozen and the refrigerator was staying too cold and was freezing the food. It was still under warranty, so it was able to be repaired at no additional costs to me. Recently, I’ve found that the interior light in the refrigerator wouldn’t come on. I thought this was odd, and I noticed a weird smell. When I touched the lighting unit I discovered that it was very hot to the touch!! Concerned that the lights weren’t shutting off when the doors were shut, I began video on my cell phone and put it on the top shelf of the fridge. I shut the door, waited several moments, opened the door and reviewed the video. The lights were not shutting off when the doors were closed, causing them to overheat and shut down randomly. When I called LG to report this problem, they informed me that this was an ongoing issue and that my specific model was on their list of refrigerators that were having this issue. Further research online showed that I am not the only one with this problem and I found myself to be lucky that I caught this in time. Had I not discovered this problem, there was potential of the unit catching fire, causing serious damage to my home or even death. Being this is a known issue, I would think that LG would have sent out a recall to their customers offering a fix. In this case I feel it would be beneficial to be proactive, instead of them waiting for customers to find their refrigerator melting or on fire. As it currently stands, I have taken the bulbs out of the unit and I am waiting for a repairman to come to my home and fix the unit.

    Model
    LFC25760SB
    Serial number
    705KRWZ00057
    Bought from
    Best Buy
    Bought
    Aug 8, 2007, about then
    Where
    Ringgold, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made Aug 3, 2011, published by CPSC Aug 30, 2011

    The product, in the report: French Door Bottom Freezer Refrigerator 32x34x69

    LG refrigerator lights stay on even when the door is closed. This causes a large amount of heat that actually blackened the bulb receptacles. I noticed a burning smell when I opened the refrigerator, so I luckily caught the problem before it burnt my LG refrigerator. I have since removed the light bulbs and will be getting the problem repaired. I did an internet search and noticed other consumers with LG refrigerators have had the same problem. My LG refrigerator model# is LFD22860SW with serial number 607MRRH00262

    Model
    LFD22860SW
    Serial number
    607MRRH00262
    Bought from
    Deranaleaus, Idaho
    Bought
    Aug 1, 2006, about then
    Where
    Moscow, Idaho: Home/Apartment/Condominium
    Who was involved
    Age 38, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  77. No one hurt

    Made Aug 1, 2011, published by CPSC Aug 30, 2011

    The product, in the report: LG LFC25760SW Refrigerator with freezer on bottom

    When I opened my LG refrigerator (LFC25760SW) last night I smelled something burning. I closed the door and reopened and the smell was worse. I immediately unplugged the fridge to avoid a fire. The light unit was extremely hot and melting away from the refrigerator frame. After emptying the refrigerator I plugged it back in to see if the lights would turn off. They did not. That caused the melting and near fire. I researched online and found out it was probably a relay switch. Called LG first thing this morning, they were pleasant to deal with and said they would pay for parts and service and send out a tech. This was regardless of the fact that the unit was past the 1 year warranty.

    The technician came out this afternoon from Fedder’s Co in North Hollywood, CA. [REDACTED]. The tech, never checked the problem, he took apart the unit and removed the stickers. Then decided it was fine after jiggling a few wires. I explained the severity of the heat to him, but he laughed at me and said “it’s no danger”......I find this absurd. He also argued with me for 10 minutes about the housing unit that had melted last night telling me it was fine and looks right; even though the unit was not straight, nor flush and obviously melted from the issue. He was adamant there was no issue, but that he would order a new plastic unit. This is NOT the issue. The fire hazzard is the issue and he failed to address that.

    If LG did not feel this was an issue why would they pay for parts and labor for an out of warranty refrigerator? There is obviously an issue that either Fedder’s or LG is trying to cover up. [REDACTED]. I called LG back and that is the only repair facility they have that will service my area. I am now on a list for their team to try and find another repair tech to address the issue. LG has been good to deal with, but they should specify to the company what the issue is that caused this so they could fix it without wasting my time. I am now without a refrigerator and freezer and a full can of spoiled food products.

    Model
    LFC25760SW
    Bought from
    Home Depot, California
    Bought
    Apr 25, 2011
    Where
    Duarte, California: Home/Apartment/Condominium
    Who was involved
    Age 37, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  78. No one hurt

    Made Jul 22, 2011, published by CPSC Aug 12, 2011

    The product, in the report: LG refrigerator model number LRFC22750TT bottom freezer refrigerator. Serial number 506MRCJ00875.

    My LG LRFC22750TT refrigerator’s lights stayed on when the doors were closed and the plastic casing where the lights reside and where other controls and displays are, melted from the heat generated by the light bulbs. Only in retrospect and after touching the light bulbs we realized what the problem was. The plastic casing is now hanging by a thread. I unscrewed the light bulbs to prevent a fire or other major catastrophe. Checking the internet I found out that this is a well known problem with LG refrigerators that has been reported to LG and to your agency. However, there has not been a recall of this product or a notification to the consumers that own this product that this can happen which is very disconcerting as this is a major flaw that can lead to fires and even deaths.

    Model
    LRFC22750TT
    Serial number
    506MRCJ00875.
    Bought from
    Home Depot, Florida
    Bought
    Nov 8, 2005
    Where
    Delray Beach, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  79. No one hurt

    Made Jul 13, 2011, published by CPSC Aug 4, 2011

    The product, in the report: LFX25960ST French Door, Bottom Freezer Fridge w/water and icemaker

    We purchased our fridge in August of 2007 for $2000.00 @ Home Depot. LFX25960ST. On July 13th 2011, we noticed a strong electrical smell coming from our fridge. When examining the odor we discovered that the lights in the fridge were not turning off and had melted the light housing, burned the bulb housings, and the plastic cover was so hot we needed potholders to remove the cover to get to the 2 bulbs to remove them. The plastic around the light housing itself was so hot that I was able to push the melted plastic up with my fingers in a pot holder.

    I am glad that I found the problem as I was headed out for a week of vaca and Im positive this would have caught on fire. The plastic cap on a food product that was under the light was also too hot to touch and remove. Thats how hot the entire light housing unit was.

    One month out of warranty on this fridge....Sept. 2008, the ice maker would work intermittently. LG was no help what so ever. Their customer service is horrible. I will never purchase one of their products again.

    Model
    LFX25960ST
    Serial number
    703krx25960ST
    Bought from
    Home Depot, Maine
    Bought
    Aug 13, 2007, about then
    Where
    Naples, Maine: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  80. Hurt, no treatment

    Made Jun 21, 2011, published by CPSC Jul 13, 2011

    The product, in the report: LG Stainless Steel 3 door refrigerator. This is a 3 door model with the freezer on the bottom and an ice/water dispenser in the top left side door.

    Refrigerator interior lights stayed on with doors closed melting the diffuser, the light housing and the interior of the refrigerator above the light housing. The light sockets show early indications of burning. The melting of the components caused a chemical odor that was slow to dissipate. Removing the illuminated light bulbs with protective gloves caused slight burns to my finger tips. The assembly and refrigerator are availble for inspection.

    Model
    LFX25900ST
    Serial number
    605KRTA02465
    Bought from
    Appliance Direct
    Bought
    Jan 9, 2007
    Where
    Chuluota, Florida: Home/Apartment/Condominium
    Who was involved
    Age 46, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  81. No one hurt

    Made May 12, 2011, published by CPSC Jun 3, 2011

    The product, in the report: lg refrigerator model # lfx25960st bottom freezer

    the lights on the inside of the fridge did not turn off causing the inside to become very hot and melting the plastic light housing and the top of the fridge

    Model
    LFX25960ST
    Serial number
    606KRBY00997
    Bought from
    HOME DEPOT, Massachusetts
    Bought
    Jul 8, 2007
    Where
    east longmeadow, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 4, 2026 and checked Nov 4, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Refrigerators

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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