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GE refrigerators

178 reports to CPSC, the latest made May 29, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 178reports to CPSC
  • May 29, 2026the latest report was made
  • May 5, 2011the earliest
  • 0with the company’s comments
Brand
GE
Makers
GE Appliances, a Haier company, GE Appliances & Lighting and GE AppliancesMakers, importers or sellers, as the reports name them
Product
RefrigeratorsCPSC’s product type: Refrigerators (code 276), in Kitchen: Appliances
Other ways the reports write the brand (2)

“G.E.” and “G E.”

By month

8 reports from June 2025 to May 2026; the most in December 2025, 3. 170 earlier reports, since May 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
May 20261
April 20261
March 20262
December 20253
July 20251
May 20251
December 20242
September 20242
July 20241
June 20243
May 20241
March 20241
February 20244
January 20242
October 20232
September 20232
July 20232
June 20233
May 20233
April 20232
March 20234
February 20232
January 20231
December 20222
November 20226
October 20221
September 20224
August 20223
July 20222
June 20224
May 20225
April 202255
February 20221
December 20211
November 20213
July 20211
August 20201
June 20201
April 20201
October 20191
June 20191
February 20191
January 20191
August 20181
July 20182
June 20181
September 20171
December 20161
May 20161
January 20161
December 20151
August 20152
June 20151
May 20151
April 20151
August 20141
June 20141
April 20141
December 20131
October 20131
August 20132
July 20131
May 20131
March 20131
February 20131
October 20121
September 20123
August 20122
July 20121
June 20121
May 20121
October 20111
September 20111
May 20111

How badly anyone was hurt

  • Hospital admission 2 CPSC: Injury, Hospital Admission
  • Emergency room 3 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 4 CPSC: Injury, Seen by Medical Professional
  • First aid 9 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 21 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 4 CPSC: Injury, Level of care not known
  • No one hurt 116 CPSC: Incident, No Injury
  • No incident, no one hurt 15 CPSC: No Incident, No Injury
  • Not said 4 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Apr 20, 2022, sent to the company Apr 25, 2022, published by CPSC May 9, 2022

    The product, in the report: GE BOTTOM FREEZER FRENCH DOOR REFRIGERATOR. Stainless steel. Model #GFE28HSKMSS. Serial #RM518206

    This is a GE french door with bottom freezer refrigerator. Over the past 9 months, the handle has come off in our hands 3 times when trying to open. On one recent occasion, I tried to open it, the handle came off and I was thrown back against the kitchen counter opposite the refrigerator. Luckily, I didn’t sustain any serious injury. There are currently other models that look exactly like our model that are on a recall list as of 4/14/22. But our model has not been listed under recall as we believe it should be.

    The freezer has an immense amount of suction making it nearly impossible to open. Any weak or handicapped person would never be able to open it themselves.

    Model
    GFE28HSKMSS
    UPC
    ?
    Serial number
    RM518206
    Bought from
    Hamai Appliance
    Bought
    Dec 10, 2019
    Where
    Kihei, Hawaii: Home/Apartment/Condominium
    Who was involved
    Age 58, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Apr 20, 2022, sent to the company Apr 25, 2022, published by CPSC May 16, 2022

    The product, in the report: Silver GE three door fridge

    On several occasions I tried to open the freezer the handle came off the first time I fell and hit my back against the dish washer..I really didn’t think it was anything to call the store I just thought the technician did not fit the handle properly. But this keeps reoccurring ..

    Bought from
    Home depot
    Bought
    May 20, 2021, about then
    Where
    Sunrise, Florida: Home/Apartment/Condominium
    Who was involved
    Age 40, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Apr 20, 2022, sent to the company Apr 25, 2022, published by CPSC May 9, 2022

    The product, in the report: PRODUCT RECALL INFORMATION BOTTOM FREEZER FRENCH DOOR REFRIGERATORS - APRIL 2022 VOLUNTARY RECALL GE Bottom-Freezer Refrigerator GE Bottom-Freezer Refrigerator YOUR REFRIGERATOR IS NOT INCLUDED IN THE RECALL. Model number: GNE27JYMNFFS Serial number: VS311874

    MY ELDERLY MOM HAS COMPLAINED ABOUT THIS REFRIGERATOR MULTIPLE TIMES AND SHE HAS ALMOST FALLEN WHEN OPENING THE BOTTOM FREEZER. NOW THERE IS A RECALL ON THE SAME MODEL BUT NOT THE SERIAL NUMBER

    Model
    GNE27JYMNFFS
    Serial number
    VS311874
    Bought from
    HOME DEPOT
    Bought
    Oct 28, 2021, about then
    Where
    Waldorf, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 78, Female
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Apr 20, 2022, sent to the company Apr 25, 2022, published by CPSC May 9, 2022

    The product, in the report: Refrigerator freezer

    Freezer handle falls off when attempting to pull out freezer drawer.

    Model
    GNE27JYMNFFS
    Serial number
    ZS305467
    Bought from
    Home Depot, Texas
    Bought
    Dec 30, 2021
    Where
    Georgetown, Texas: Home/Apartment/Condominium
    Who was involved
    Age 72, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  5. Hurt, no treatment

    Made Apr 19, 2022, sent to the company Apr 22, 2022, published by CPSC May 6, 2022

    The product, in the report: Refridgerator GE Stainless steel Slate color french door with bottom freezer GNE25JMKCFES

    Heard about recall on GE French door refridgerator I had it happen x2 to me Ckd the manufacture no and serial no mine did not match . I purchased mine march 2019 wasn t part of the recall

    Model
    GNE25JMKCFES
    Serial number
    LH313637
    Bought from
    Home Depot
    Bought
    Mar 18, 2019, about then
    Where
    New Hudson, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 76, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  6. No one hurt

    Made Apr 19, 2022, sent to the company Apr 22, 2022, published by CPSC May 6, 2022

    The product, in the report: GE® ENERGY STAR® 27.0 Cu. Ft. Fingerprint Resistant French-Door Refrigerator -- Silver Model: GNE27JYMFS Serial number: SS314937

    GE® ENERGY STAR® 27.0 Cu. Ft. Fingerprint Resistant French-Door Refrigerator. Model number GNE27JYMFS

    Freezer handle continues to come off causing customer to fall backwards. Current model not on current recall list.

    Model
    GNE27JYMFS
    Serial number
    SS314937
    Bought from
    Home Depot
    Bought
    Nov 11, 2021, about then
    Where
    Holly, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 28, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made Apr 19, 2022, sent to the company May 4, 2022, published by CPSC May 18, 2022

    The product, in the report: Freezer handle

    Caller stated that he experienced similar problems as recall#22-117 Hazard: The freezer handle can detach when a consumer tries to open the freezer drawer, posing a fall hazard to the consumer.

    Caller states that the freezer handle for the refrigerator broke off when he reached to open the door. The manufacturer was contacted and they advised that they would try to assist but he would be held financially responsible for the repair.

    Caller feels that this refrigerator is unsafe and should be included in the recall.

    Model
    GSS253SHJCSS
    Serial number
    ML409227
    Bought from
    installed in home 2018
    Where
    Delray, Florida: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Apr 19, 2022, sent to the company Apr 22, 2022, published by CPSC May 6, 2022

    The product, in the report: GE Refrigerator - Bottom Freezer Side by Side - Stainless Steel Model number: GNE27JSMAFSS Serial number: GL303122 My refrigerator handle has had issues since we bought it and its not in the recall. Someone needs to fix this on all models. This is a larger issue than you are reporting.

    Refrigerator Recall Model number: GNE27JSMAFSS Serial number: GL303122 The recent GE Recall does not include all the models that have issues and I want mine fixed as well. My refrigerator handle has had issues since we bought it and its not in the recall, I am asking the consumer protection agency for help. Someone needs to fix this on all models. This is a larger issue than they are reporting.

    Model
    GNE27JSMAFSS
    Serial number
    GL303122
    Where
    Fernandina Beach, Florida: Home/Apartment/Condominium
    Who was involved
    Age 54, Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Apr 19, 2022, sent to the company Apr 22, 2022, published by CPSC May 6, 2022

    The product, in the report: GE refrigerator 22.0 cu ft GYS22GSNSS purchased June1, 2019 at Home Depot.

    Left Refrigerator handle comes off. GE 22.0 cu ft GYS22GSNSS

    I saw the recall for GE refrigerator handles and mine comes off, too. I thought it was a fluke. I live with a refrigerator without a left handle.

    Model
    GYS22GSNSS
    UPC
    1004209367
    Serial number
    GYS22GSNSS
    Bought from
    Home Depot
    Bought
    Jun 1, 2019
    Where
    Youngsville, Louisiana: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  10. First aid

    Made Apr 19, 2022, sent to the company Apr 22, 2022, published by CPSC May 6, 2022

    The product, in the report: GE French door refrigerator. Stainless steel. Model number GNE27JYMNFFS

    Freezer door handle fell off few times on my foot. Left painful bruises.

    Model
    GNE27JYMNFFS
    UPC
    225D7005P132
    Serial number
    LS310782
    Bought from
    Home Depot, California
    Bought
    Aug 30, 2021, about then
    Where
    Van Nuys, California: Home/Apartment/Condominium
    Who was involved
    Age 44, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  11. No one hurt

    Made Apr 19, 2022, sent to the company Apr 22, 2022, published by CPSC May 6, 2022

    The product, in the report: GE Refrigerator/Freezer

    Refrigerator/freezer handle has come off

    Model
    GFE26JYMNFFS
    Serial number
    vs300993
    Bought from
    Home Depot, Louisiana
    Bought
    Nov 12, 2021
    Where
    Bossier City, Louisiana: Home/Apartment/Condominium
    Who was involved
    Age 84, Unspecified
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  12. No incident, no one hurt

    Made Apr 19, 2022, sent to the company Apr 22, 2022, published by CPSC May 6, 2022

    The product, in the report: GE refrigerator

    Freezer handle detached while trying to open freezer

    Model
    GNE27JYMTFFS
    Serial number
    AT313841
    Bought from
    Home depot
    Bought
    Mar 1, 2022, about then
    Where
    Cambridge, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 37, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  13. No one hurt

    Made Apr 19, 2022, sent to the company Apr 22, 2022, published by CPSC May 6, 2022

    The product, in the report: French Door Ref. In finger print resistant stainless steel energy star Silver 27.0 cu. Ft

    Back on October 11, 2021 we put in a request for the freezer handle to be fixed because it came off when I went to open the freezer. However my husband convinced me that it was normal that it was coming off, so we canceled the request. It did come off a few more times after that.

    Model
    GNE27JYMNFFS
    Serial number
    FS308615
    Bought from
    Home Depot
    Bought
    Jul 5, 2021
    Where
    Apoka, Florida: Home/Apartment/Condominium
    Who was involved
    Age 37, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  14. Hurt, care not known

    Made Apr 18, 2022, sent to the company Apr 20, 2022, published by CPSC May 4, 2022

    The product, in the report: GE Profile™ Series ENERGY STAR® 27.7 Cu. Ft. French-Door Refrigerator with Hands-Free Auto Fill slate color

    Bottom handle of freezer comes off when opening the freezer portion of the GE profile causing it not to open and myself to hurt my right shoulder

    Model
    PFE28KMKKES
    Serial number
    GM506604
    Bought from
    Home Depot - Pflugerville
    Bought
    Dec 16, 2019, about then
    Where
    Round Rock, Texas: Home/Apartment/Condominium
    Who was involved
    Age 48, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, Level of care not known
  15. No incident, no one hurt

    Made Apr 18, 2022, sent to the company Apr 20, 2022, published by CPSC May 4, 2022

    The product, in the report: GE refrigerator/freezer exactly as described in current recall.

    I have a GE refrigerator with a loose freezer door handle. But the model number is not one of those listed in current recall. Mine is GFE28GSKHSS. Serial number AL507715.

    Model
    GFE28GSKHSS
    Serial number
    AL507715
    Where
    Lawrence, Kansas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  16. No incident, no one hurt

    Made Apr 18, 2022, sent to the company Apr 20, 2022, published by CPSC May 4, 2022

    The product, in the report: GE ENERGY STAR 27.0 CuFt French-Door Refrigerator

    GE stand up fridge and freezer in the base. There is a recall on certain models because the freezer door handle comes off. We have a very similar model but not listed in the recall with the exact same problem.

    Model
    GNE27JSMAFSS
    Serial number
    TL312156
    Bought from
    Costco
    Bought
    Nov 24, 2018
    Where
    Corvallis, Oregon: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  17. No one hurt

    Made Apr 18, 2022, sent to the company May 4, 2022, published by CPSC May 18, 2022

    The product, in the report: French Door Refrigerator

    The consumer indicates that she pulled the handle to open her refrigerator and it broke off. The screws were still on the refrigerator but when you look inside the handle the plastic pieces the screws attach to were broken. The consumer is able to put the handle back on however it will not stay on and will fall on its own or when it is pulled. The consumer states that the handle has fallen on her knees many times. The consumer plans on keeping her refrigerator for at least the next thirty days in case an investigation ensues.

    Model
    GNE25JGKCFWW
    Serial number
    ZG306042
    Bought from
    Best Buy, Kentucky
    Bought
    Dec 15, 2017, about then
    Where
    Lexington, Kentucky: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  18. No one hurt

    Made Apr 18, 2022, sent to the company Apr 20, 2022, published by CPSC May 4, 2022

    The product, in the report: side by side Refrigerator

    The freezer handle comes off while pulling

    Model
    GNE27JYMNFFS
    Serial number
    ZS323302
    Bought from
    Home Depot
    Bought
    Mar 5, 2022
    Where
    Vineland, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Apr 16, 2022, sent to the company Apr 19, 2022, published by CPSC May 3, 2022

    The product, in the report: GE french door refrigerator 36” with bottom freezer, finger-print resistant stainless steel

    GE French door, bottomfreezer model GNE27JYMNFFS, with Serial # SS332312, purchased at Home Depot, October 2021. The freezer handle comes off repeatedly when opening, just like described in GE’s voluntary recallof April 2022. THIS serial number is not included in their current recall, however. It poses the exact same risk of falling when opening as the recalled products. The recall should be expanded.

    Model
    GNE27JYMNFFS
    Serial number
    SS332312
    Bought from
    Home Depot
    Bought
    Oct 1, 2021, about then
    Where
    Sedona, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 62, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  20. Hurt, no treatment

    Made Apr 16, 2022, sent to the company Apr 20, 2022, published by CPSC May 4, 2022

    The product, in the report: 2020 GE French door refrigerator with bottom freezer, 32 inch wide, stainless steel

    [REDACTED] for GE refrigerators should also include their 32 inch French door models. The freezer handle on mine, which is model number gne25jskss and was purchased March 2020, completely broke off as well and caused me to fall backwards landing on my butt. The real issue is the freezer door seals require above normal amounts of effort to open the door resulting in more strain on the plastic handle door mounts and increase chance of falling when the handle fails and breaks. The worst part is GE only offers replacement parts as an entire kit of all three door handles together for several hundred dollars instead of the mounting points or freezer door handle only.

    Model
    gne25jskkfss
    Serial number
    VM306778
    Bought from
    Lowe’s
    Bought
    Mar 28, 2020, about then
    Where
    Piney Flats, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 34, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  21. No one hurt

    Made Apr 16, 2022, sent to the company Apr 19, 2022, published by CPSC May 3, 2022

    The product, in the report: Side by side French door refrigerator with bottom drawer freezer

    Handle on freezer drawer came off

    Model
    GNE25JMKCFES
    Serial number
    RH307048
    Bought from
    ABC Warehouse
    Bought
    Oct 1, 2017, about then
    Where
    Livonia, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 60, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  22. No one hurt

    Made Apr 15, 2022, sent to the company Apr 19, 2022, published by CPSC May 3, 2022

    The product, in the report: GE bottom freezer serial number GNE27Jymfs

    Freezer handle came off causing a fall

    Model
    GNE27JYMFS
    Serial number
    RS312814
    Bought from
    Lowes
    Bought
    Oct 1, 2021, about then
    Where
    DUBUQUE, Iowa: Home/Apartment/Condominium
    Who was involved
    Age 4, Unknown
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  23. No one hurt

    Made Apr 15, 2022, sent to the company Apr 19, 2022, published by CPSC May 3, 2022

    The product, in the report: GE refrigerator

    I have a refridegerator/freezer that the freezer handle also comes off and you get flung back nearly falling down.

    Model
    GFE26JSMAFSS
    Serial number
    FM327426
    Where
    Danville, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 10, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Apr 15, 2022, sent to the company Apr 20, 2022, published by CPSC May 4, 2022

    The product, in the report: GE French Door refrigerator with freezer drawer - stainless steel, fingerprint proof

    When opening the freezer drawer of my GE appliance, the handle came off.

    Model
    GNE27JYMNFFS
    Serial number
    ZS326911
    Bought from
    CLAYTON APPLIANCES
    Bought
    Jan 27, 2022, about then
    Where
    Zebulon, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 37, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Apr 15, 2022, sent to the company Apr 20, 2022, published by CPSC May 4, 2022

    The product, in the report: Ge French door refrigerator with lower pull out freezer

    Freezer handle pulls off when trying to open. Happens nearly daily. Should fall under current GE freezer handle as it’s same thing and nearly same model number.

    Model
    GNE27JMMAFES
    Serial number
    GM301200
    Bought from
    Costco
    Bought
    May 8, 2019, about then
    Where
    Hamilton, Ohio: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Apr 15, 2022, sent to the company Apr 19, 2022, published by CPSC May 3, 2022

    The product, in the report: GE 27 cu ft, 36” French door refrigerator with bottom freezer

    The freezer door handle came off when opening the freezer door. This is a new GE refrigerator, bottom freezer, French door, 27 cubic foot, 36” model GNE27JYMTFFS.

    Model
    GNE27JYMTFFS
    Serial number
    AT315884
    Bought from
    KLeckner & Sons Appliance, Pennsylvania
    Bought
    Mar 10, 2022
    Where
    East Greenville, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 76, Unknown
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  27. No incident, no one hurt

    Made Apr 15, 2022, sent to the company Apr 19, 2022, published by CPSC May 3, 2022

    The product, in the report: I have a stainless steel fingerprint less 27.7 inch bought from Home Depot Adora series by GE® ENERGY STAR® 27.7 Cu. Ft. French-Door Refrigerator Model: DFE28JSKISS Serial: ZL514323

    I have a GE refrigerator looking exactly like the recall models and the bottom freezer handle is loose similar to the GE recall issue but yet GE does not have my model on its recall list. I would hate to have my older parent fall while opening as this will be certain death as there is a granite island in front of the refrigerator. GE needs to be honest and own up that there should be a lot more refrigerators involved in this recall. My refrigerator details are model DFE28JSKISS

    Model
    DFE28JSKISS
    UPC
    084691260660
    Serial number
    ZL514323
    Where
    Stockbridge, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 81, Unknown
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  28. No one hurt

    Made Apr 15, 2022, sent to the company Apr 20, 2022, published by CPSC May 4, 2022

    The product, in the report: I have a GE Refrigerator /Freezer with the same issue as the recent recall but my serial number was not included with the recall. The handle came off when opening the freezer and I fell in the floor. I called GE and they want to charge me to repair the the door handle since the refrigerator was installed 9/2019 and is out of warranty. My Model # is GYE22HMKES Serial # [REDACTED]. Will the recall be expanded to cover my model?

    I have a GE Refrigerator /Freezer with the same issue as the recent recall but my serial number was not included with the recall. The handle came off when opening the freezer and I fell in the floor. I called GE and they want to charge me to repair the the door handle since the refrigerator was installed 9/2019 and is out of warranty. My Model # is GYE22HMKES Serial # MM504978. Will the recall be expanded to cover my model?

    Model
    GYE22HMKMES
    Serial number
    MM504978
    Where
    Peachtree City, Georgia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  29. First aid

    Made Feb 25, 2022, sent to the company Mar 2, 2022, published by CPSC Mar 16, 2022

    The product, in the report: This is a french door bottom freezer Stainless Steel GE Refrigerator purchased n January 2022. 27 cubic feet capacity with an ice maker. The freezer door handle is held on by friction rather than industry standard set screws. The unit was purchased about 6 weeks ago. You can see the absence of a set screw on the pictures I’ve enclosed

    We have had two events with our GE refrigerator/freezer...both dangerous. Specifically in each event the freezer section handle popped off when the freezer drawer was opened. In the first my wife was opening the drawer and the handle popped off throwing her back into our kitchen island. It startled her as she hit the island pretty hard. The second was more concerning. Our grandson tried to open the freezer drawer to get a popsicle. Like the other incident, when he pulled on the handle, it popped off and he fell backwards, hitting his head on our tile kitchen floor. The door handle hit him in the face. The issue is the freezer door handle is held on by friction rather than the industry standard set screws.

    Model
    GNE27JYMNFFS
    Serial number
    SS333130
    Bought from
    Bobbys Appliance, South Carolina
    Bought
    Jan 24, 2022, about then
    Where
    Pawleys Island, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 5, Male
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  30. Hurt, no treatment

    Made Dec 3, 2021, sent to the company Dec 7, 2021, published by CPSC Dec 21, 2021

    The product, in the report: GE refrigerator PZS22MSKKHSS

    Ingested a piece of plastic that came from refrigerator ice maker auger breaking

    Model
    PZS22MSKKHSS
    Serial number
    VL430820
    Bought from
    https://www.raysappliances.com/
    Where
    Wynnewood, Pennsylvania: Unspecified
    Who was involved
    Age 52, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  31. No one hurt

    Made Nov 30, 2021, sent to the company Dec 2, 2021, published by CPSC Dec 16, 2021

    The product, in the report: GE model number GNE27JYMNFFS

    Several neighbors have reported a safety defect with GE refrigerator supplied with our [REDACTED] built home. My particular issue is that the freezer handle pops off while in use. This product is GE refrigerator with a pull out freezer drawer model is GNE27JYMNFFS serial number HS327275

    Model
    GNE27JYMNFFS
    Serial number
    HS327275
    Where
    Bargersville, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 10, Unknown
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Nov 10, 2021, sent to the company Nov 15, 2021, published by CPSC Nov 30, 2021

    The product, in the report: GE refrigerator with the freezer drawer on the bottom. No ice maker in door. It is silver and was provided by the home builder. We had no choice on the appliances. I do not have the information requested in items 5-8

    We have a GE refrigerator with the freezer drawer on the bottom. the handle to open the freezer keeps coming off since we purchased our house that included the refrigerator a year ago August. A few days ago I wasn’t really paying attention and went to open the freezer drawer and wasn’t balanced correctly for the handle to come off. I almost fell back into our island. I had a knee replacement a few months ago and it would have been a disaster if i had fallen. I contacted [REDACTED] a senior produce safety investigator, [REDACTED] area and he gave me this link.

    Model
    Model-GNE27JYM****
    Where
    Bargersville, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 71, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Nov 9, 2021, sent to the company Dec 3, 2021, published by CPSC Dec 17, 2021

    The product, in the report: GE® Refrigerator Model #:GSS25GSHBCSS Serial #:GG406326 Installation Date:2016/09/02 stainless steal, h 69 w 35.5 d 33

    My GE Refrigerator caught on fire. Model #:GSS25GSHBCSS Serial #:GG406326 Installation Date:2016/09/02

    Model
    GSS25GSHBCSS
    Serial number
    GG406326
    Bought from
    best buy
    Bought
    Sep 2, 2016
    Where
    HORHSAM, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Jul 27, 2021, sent to the company Jul 30, 2021, published by CPSC Aug 13, 2021

    The product, in the report: GE Profile™ Series 28.2 Cu. Ft. Side-by-Side Refrigerator Model #: PSS28KYHFS https://www.geappliances.com/appliance/GE-Profile-Series-28-2-Cu-Ft-Side-by-Side-Refrigerator-PSS28KYHFS

    I purchased a new 28.2 cubic foot GE Profile refrigerator Model PSS28KYHBCFS in April, 2021. Upon placing items into the new freezer, we found that the freezer drawer would only extend out 4 inches, making it very hard to reach items in the back. Last week my wife went to retrieve a frozen item from the back of the freezer bin. She could not reach that item and had to pull the bin further out. The bin almost fell out of the freezer and several items fell from the bin almost hitting her foot. This is a design error and should be fixed before someone is injured.

    Model
    GE Profile Model #: PSS28KYHFS
    Serial number
    FS409356
    Bought from
    Costco
    Bought
    Apr 12, 2021
    Where
    BOCA RATON, Florida: Home/Apartment/Condominium
    Who was involved
    Age 73, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Aug 22, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: GE side by side Refrigerator Model PSC23NSWC

    The refrigerator heated to a temperature of 95 degrees Fahrenheit. It was giving off heat and spoiling food in the refrigerator. The cooling system kicked in and brought the temperature back down to 37 the suggested temperature by the manufacturer. This happened in a span of 8 hours. This is a food safety concern as unsafe bacteria and pathogens such as E Coli thrive in high temperatures, above 72 degrees. The rapid cooling causes a circumstance where it is possible not to realize the temperature has reached a dangerous level. We believe this may have happened multiple time and fortunately there have been no known illnesses.

    Model
    PSC23NSWC SS
    Serial number
    VM 428245
    Where
    Chicago, United States: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made Jun 21, 2020, sent to the company Jul 15, 2020, published by CPSC Jul 29, 2020

    The product, in the report: GE top freezer refrigerator. Model Number: TBX22PIYARWW. Serial Number: MR536415

    Ice Maker from GE Refrigerator model number: TBX22PIYARWW caught on fire overnight. Clear signs of burning damage on the ice marker part: blackened and melted plastic. See pictures attached. Freezer side walls were also damaged. Refrigerator and freezer were being used normally. Luckily there were not further damages to the house or to anyone.

    Model
    TBX22PIYARWW
    Serial number
    MR536415
    Bought from
    Previous house owner purchased it
    Where
    Racine, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 26, Female
    The reporter’s relation to them
    My Client, Patient, Student, Etc. (professional relationship)
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  37. No one hurt

    Made Apr 21, 2020, sent to the company Apr 29, 2020, published by CPSC May 13, 2020

    The product, in the report: GE side by side refrigerator/freezer Model GSE22ETHC

    Helical-shaped, clear, plastic ice pusher blade inside of ice maker shattered and fell into my daughter’s smoothly maker (blender / miniature food processor) and into her hydroflask water bottle unknown to her - because it is clear transparent plastic and looks very much like ice when also frozen and blended together with the ice and could have been ingested, in fact small she may have unknowingly ingested small particles of plastic that may have come off in her smoothly unbeknownst to her. She found a large piece but just put into the sink thinking it was ice, but I found this morning and though was glass because was sharp - and upon significant inquiry within family tracked back to the ice maker - emptied the contents of ice and Found more broken pieces of the ice pusher blade

    *** this is absolutely a personal safety issue that may affect all consumers that have purchased this or similar products!!! This could cause serious personal injury or death. ***

    Model
    GSE22ETHC BB
    Serial number
    FG201306
    Bought
    Mar 31, 2016
    Where
    Leonardtown, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 17, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Oct 3, 2019, sent to the company Jan 27, 2020, published by CPSC Feb 10, 2020

    The product, in the report: See below

    I purchased a GE refrigerator, model GSH25JSDSS, on 3/20/13. The refrigerator came with an installed ice maker. In September, 2019, one of the fins that move the ice forward broke into three pieces. Two of the pieces, being a similar color to ice, were small enough to be swallowed .. They were jagged and could have caused serious damage to an individuals internal organs. I have retained the pieces. No injuries were sustained by shear luck.

    Model
    GSH25JSDSS
    Serial number
    HA203449
    Bought from
    Plessers, New York
    Bought
    Mar 20, 2013
    Where
    Babylon, New York: Home/Apartment/Condominium
    Who was involved
    Age 73, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Jun 13, 2019, sent to the company Jul 2, 2019, published by CPSC Jul 17, 2019

    The product, in the report: Side by Side Black GE Refrigerator 26 CB FT SXS

    The top hinge of our GE refrigerator broke. I opened the refrigerator to take something out and the door fell forward. The side door was not overstocked. In all my years I have never seen anything like this happen. No one in the home was hurt although it could have been a bad situation if it was not me opening the refrigerator door, it could have been one of my grandchildren. I am reporting this safety concern to make others aware that something like this can occur. My GE refrigerator was purchased in 2013. It is not by any means old. I am very disappointed with this appliance. I feel it is poorly made and the hinge was defective.

    Model
    GSHF6LGBCHBB
    Serial number
    MA22794
    Bought from
    Spencers, Arizona
    Bought
    Oct 20, 2013
    Where
    Gilbert, Arizona: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Feb 25, 2019, sent to the company May 29, 2019, published by CPSC Jun 12, 2019

    The product, in the report: refrigerator

    (02/24/2019) The consumer stated that his wife had ice in a glass with soda. When she drank the soda, she got a piece of plastic in her mouth. After pulling the ice maker apart, the consumer discovered that the plastic came for the ice maker. The shield in front of the auger had broken and pieces of plastic was in the ice.

    There were no injuries.

    Model
    GSE22ETHC BB
    Serial number
    TF203790
    Bought from
    Home Depot, Louisiana
    Where
    Oak Ridge, Louisiana: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Jan 24, 2019, sent to the company Feb 28, 2019, published by CPSC Mar 15, 2019

    The product, in the report: GE Model: GSC22kgrdbb

    I have a GE refrigerator model number: GSC22KGRD. The issue is the auger in the ice maker. The plastic auger continues to break off in little pieces and is dispensed with ice through the ice dispenser on the front door. This has happened to me on at least three times. My wife almost swallowed a plastic shard. I can’t imagine what would have happened if she had. The auger has broken three times over the past 12 years that we have had the refrigerator. I am now putting in the third auger.

    I know this issue has been reported to GE by many other customers but to date, GE has not done anything to correct this issue. I don’t know why they cannot make a non-plastic auger or make a better plastic auger that will not break into dangerous shards.

    Model
    GSC22kgrdbb
    Serial number
    AL404586
    Bought from
    ge
    Bought
    Jan 6, 2009, about then
    Where
    HEDGESVILLE, West Virginia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  42. First aid

    Made Aug 19, 2018, sent to the company Aug 27, 2018, published by CPSC Sep 11, 2018

    The product, in the report: side by side refridgerator

    I bought all new GE appliances which were installed Dec. 30,2016 from home depot.Last night the ice seemed watery. I was cooking dinner and checked both sides and they were not cold enough. I started looking for the thermostat to see what it said. I just filled it with a months food. As I was reaching in the freezer to pull out food, I burned my fingers. I pulled back removed the food and it was red hot with a flame and hot coils! I have a picture of it red hot and my burnt finger tips

    I unplugged the fridge . Luckily I came home before it caught the house on fire. My husband is permanently disabled with limited mobility and he was in the room on the other side of the wall where the fire would have spread! I have a cooler filled with meat but the rest and the fridge are a total loss.

    I am forced to type this with one hand. As A realtor this is aweful . I do consider us lucky the whole house didn’t catch on fire.

    Please contact me tomorrow (monday0

    [REDACTED]

    [REDACTED] [REDACTED]

    Model
    gmhbces
    Serial number
    vf406527
    Bought from
    home depot
    Bought
    Dec 30, 2016
    Where
    Placerville, California: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  43. No one hurt

    Made Jul 24, 2018, sent to the company Sep 5, 2018, published by CPSC Sep 19, 2018

    The product, in the report: GE Refrigerator Model # PWE23KSKBSS Serial#: RG518516

    Mr.[REDACTED], President and CEO GE Appliances 4000 Buechel Bank Rd Louisville, KY 40225

    Dear Mr. [REDACTED]

    I am writing to share with you my safety concerns about the appliances that we own, made by GE. As explained in detail below, I am requesting a removal of, and refund for our refrigerator, and reimbursement for the expenses incurred to make our [REDACTED] safe, because of the careless manufacturing at GE. On September 6, 2016,just two months after we began using our new GE refrigerator (Model#: PWE23KSKBSS;) we awoke to find that very GE appliance afire. We later learned the fire resulted from a malfunctioning heater. It melted the liner on the back wall of the unit, creating a large hole (see attached photo), and a refrigerator full of lost contents. GE’s response was to offer us$ I 00 to hold us over until a technician could get out to our area twelve days later to assess the problem. A refrigerator is an appliance that one cannot easily live without, especially a Type I insulin-dependent diabetic. Twelve days is simply unacceptable. We were fortunate that day to have been home to discover the fire, and to have the good sense to unplug the refrigerator before the fire spread. The refrigerator was replaced with a brand new dud. In the time that we have had the replacement, of the same make and model (Serial#: RGS 18516), we have had multiple service attempts to remedy what is ailing it, which remains undetermined as of this date. [REDACTED] I appreciate you looking into this matter and expect that you will take the necessary measures to prevent these dangerous occurrences from happening to other GE consumers. I respectfully request that you make arrangements to remove our refrigerator from our home, and issue a full refund for its cost. After a fire in the first one, and a replacement refrigerator that has unresolved problems, I feel a refund is fully justified. Please do whatever you can to be certain that your appliances are safe for your consumers, well beyond the limited life of their warranty. I can be reached by mail at [REDACTED]; by telephone at [REDACTED]; or by email at: [REDACTED]. Thank you. Sincerely, [REDACTED]

    Model
    PWE23KSKBSS
    Serial number
    RG518516
    Where
    Norwich, New York: Home/Apartment/Condominium
    Who was involved
    Age 0, Unknown
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Jul 14, 2018, sent to the company Jul 23, 2018, published by CPSC Aug 6, 2018

    The product, in the report: GE Freezer Ice Maker

    I was defrosting the freezer side of a GE refrigerator-freezer. I had turned off the freezer side. I was just about finished removing the ice from the bottom of the freezer when above my head the ice maker, which was in the off position and hadn’t been used in nearly seven years, started sparking and burst into flames. I closed the freezer door to extinguish the flames and then unplugged the refrigerator. I contacted GE the next day and they had a repairman out on July 5th to examine it. He confirmed that the ice maker had caught fire and removed it from the freezer compartment. The refrigerator operates fine now. GE contacted me about the repair but when I asked if the engineers wanted the ice maker to identify the cause of the fire they said they weren’t interested.

    My ice maker spontaneously caught fire. Why wouldn’t GE be interested. My house could have caught fire if I hadn’t been in front of the appliance.

    I kept the ice maker as proof. I have pictures.

    Model
    Model TFX30PPDBWW
    Serial number
    FA274472
    Bought from
    ?
    Bought
    Jan 1, 2002
    Where
    Marham, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 63, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made Jun 12, 2018, sent to the company Oct 31, 2018, published by CPSC Nov 15, 2018

    The product, in the report: GE Fridge

    My family has a GE fridge/Freezer and the ice maker broke in an unsafe way. There is a large plastic screw inside the ice housing that pushes the ice towards the opening, which at some point broke into several pieces inside the ice tray. It did not break enough to stop moving ice forward, however, so we found small plastic shards from the broken screw that came out when ice was dispensed, that was nearly indistinguishable from ice. I understand plastic is brittle when cold and can eventually fail, however the fact that the screw is clear white, the same color as ice makes this a safety hazard. If my daughter would have swallowed a shard it could have done internal damage, possibly requiring surgery to remove if we even ever realized it was swallowed. I HIGHLY recommend raising the industry standard on future ice makers and making internal components capable of failure out of bright red plastic so these shards will be noticed in case of failure when dispensed with ice.

    Model
    GSH25JSDD SS
    Serial number
    HA205415
    Bought from
    Unknown, Florida
    Where
    Jacksonville, Florida: Home/Apartment/Condominium
    Who was involved
    Age 2, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made Sep 13, 2017, sent to the company Jan 24, 2018, published by CPSC Feb 7, 2018

    The product, in the report: Refrigerator White GE poorly constructed That refrigerator is so poorly manufacture it can cause the consumer life, as it almost did my. Caller was knocked unconscious to the floor. Only God has her alive today. She strongly believes that this fridge should be recalled for the safety of her.

    Caller stated that the top freezer door projects out too far that if you forget it will hit the user’s head. She stated that she has hit her head several times and this could cause a concussion. She stated this has been going on since she received it as a gift.

    The manufacturer was not contacted.

    Caller feels that the design of the unit is very unsafe and should be reported.

    She would strongly suggest that the refrige be examine & be taken off the market. If she is the only person that has made a complaint on this particular product, she still think it should be taken very seriously

    Caller looks forward on the result of an outcome of this product. [REDACTED]

    Model
    GTE18GTHWW
    Serial number
    MF783504
    Bought from
    Gift
    Where
    Boston, Massachusetts: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Dec 7, 2016, sent to the company Jan 9, 2017, published by CPSC Jan 25, 2017

    The product, in the report: Refrigerator

    The consumer was cleaning her refrigerator when she noticed that the plastic light cover had melted. The consumer states that the plastic light cover is about the size of a dollar bill. The consumer indicates that the light bulb was replaced around the same time she noticed the its cover had melted.

    The consumer contacted the Manufacturer and explained the situation. The representative she spoke to informed her that they would have to send a Service Technician to inspect her unit. The Service Technician inspected the refrigerator but found nothing wrong. The refrigerator is no longer under warranty so the consumer must pay out-of-pocket to replace the plastic light cover. The consumer bought an extended warranty with the retailer and will find out if this part is covered.

    The consumer plans on keeping the refrigerator for at least the next thirty days in case an investigations ensues.

    Model
    GSH25JSDD SS
    UPC
    Unknown
    Serial number
    DA206960
    Bought from
    Home Depot, Florida
    Bought
    Mar 15, 2013, about then
    Where
    Windermere, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made May 24, 2016, sent to the company Jun 21, 2016, published by CPSC Jul 6, 2016

    The product, in the report: GE Ice-maker

    [REDACTED], Here’s the thing...I replaced the drive-cup last week and It jammed again... The Ice-bucket wasn’t even completely filled with new ice. If you have not personally experienced this problem... It takes pulling/pounding/shaking the ice-bucket to release the jammed drive-cup from the auger... So much that the items from the top of the refrigerator almost vibrate off the top and onto the floor.

    Most troubling are the shards of plastics from the drive-cup that drop into the ice-bucket... Then eventually end up dropping out of the ice-shoot Into a drinking-cup. It is very disturbing to find plastic-shards In my drinking-cup ... Or even worse to swallow the shards of plastic. I believe this is a consumer safety issue.

    Complaints dating back to 2008:

    http://www.saferproducts.gov/Viewlncident/1226647 http://www.saferproducts.govNiewlncidenV1268732 bttp://appliantology.org/topic/13800-ge-profile-lce-dispenser-auger-drive-cup-drive-lasted-2-davs/ http://appliantology.org/toplc/11821-geadora-lce-maker-cup:drlve-keeps-breaklng-model-dss25ksr/ http://www .amazon.com/Generai-Eiectric-WR17X11459-Drive-Dispensing/dp/BOOL TXYPCG htto://www.aoplianq~blog.com/mainforums/threads/27974-Drive-cup-on-ice-maker-broken bttp://www.applianceblog.com/mainforums/thrtads/16017-lce-dispenser-problem-with-GE-slde-by-side http://www.applianceblog.com/mainforums/threads/22410-lce-dispenser-issue-on-GE-Proflle

    As referenced in the postings... I too replaced the entire ice-bucket assembly... But it did not solve the problem.

    Based on my experiences, and ten-years of others postings all over the Internet of the same... There is clearly a defect.

    I retired from Corporate GE as a Master Black-Belt. As so... I would deem this unacceptable.

    As a result... I must request a long-term-solution... Not a short-term-fix.

    If I am not satisfied with your response... What is my next escalation point of contact?

    Regards, [REDACTED]

    Model
    WR17X11459
    Bought
    Apr 28, 2016
    Where
    Martinsburg, Pennsylvania: Unspecified
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  49. First aid

    Made Jan 2, 2016, sent to the company Jan 11, 2016, published by CPSC Jan 28, 2016

    The product, in the report: tempered glass “vegetable pan cover” shelf within a GE refrigerator. Approx dimensions 30x 24 in.

    I removed a tempered glass shelf from my GE refrigerator for a routine cleaning and placed it in the kitchen sink, ready for cleaning. While it was balanced there, and before I had done anything to it (ie. no water or cleaning cloth was applied to it) it spontaneously exploded into many fragments that scattered widely across my kitchen to a radius of some 6 feet, including into my clothing, my hands and my hair. Fortunately I was wearing reading glasses so avoided fragments reaching my eyes. I received a number of small lacerations on my hands which while bleeding, did not require external medical attention. The clean up required disposing of a number of food items that were contaminated by glass, clearing out glass from the garbage disposal, from across the kitchen, across the counters and floor, and from my clothing and my hands. I received several splinters in my hands that I had to remove using tweezers.

    The shelf was made of tempered glass and had no visible defect when I removed it for routine cleaning. The fridge is almost 7 years old.

    This is highly dangerous and I was lucky my injuries were not more serious.

    Model
    GDS20SBSDSS.
    UPC
    3850JL8080U
    Serial number
    SM050463
    Bought from
    Uncertain - possibly Home Depot, Maryland
    Bought
    Mar 1, 2008, about then
    Where
    Bethesda, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  50. Seen by a doctor or nurse

    Made Dec 26, 2015, sent to the company Jan 6, 2016, published by CPSC Jan 21, 2016

    The product, in the report: GE side by side with in the door ice maker

    I have a GE side by side refrigerator , the ice maker quit dispensing ice so I reached in the trough and gathered ice and put it in my glass . There is a plastic piece that turns to dispense the ice that unknown to me was broken and plastic pieces where in the bottom of the trough that I then put into the glass. I choked on a piece and my wife cleared my air way she is a nurse. I don’t know if I ingested any but am staying home for a couple days so she can watch me to make sure nothing happens in my digestive track. I actually had to pay to get someone to call me back five hours later at least . He gave me the customer service number and also told me this is a common complaint since they changed the part from steel to plastic !!

    Model
    GSH25JSXBSS
    Serial number
    AS200299
    Where
    Cape Coral, Florida: Home/Apartment/Condominium
    Who was involved
    Age 60, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand G.E., made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  51. Not said

    Made Aug 9, 2015, sent to the company Aug 17, 2015, published by CPSC Aug 31, 2015

    The product, in the report: Refrigerator/freezer

    We are in a brand new apartment building with a GE freezer/refrigerator. We are the first people who have lived in this unit. Twice the red coils behind the vents in the freezer have glowed so red hot that they began melting the ice. It seems to happen when the ice gets stuck because the tray is full of ice. Perhaps the freezer wants to make more ice, but cannot, so then the coils get very hot. This seems like a serious fire hazard. Today was the second time this happened.

    We reported this to GE [REDACTED] on 8/9/15.

    Model
    GTZ18ICELRSS
    Serial number
    HD769771
    Where
    Washington, District of Columbia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Unspecified
  52. Hurt, no treatment

    Made Aug 3, 2015, sent to the company Aug 11, 2015, published by CPSC Aug 25, 2015

    The product, in the report: GE French door refrigerator 22.1 cu ft counter depth

    New GE refrigerator sent a shower of sparks from top left upper side of cabinet. Door shocked hand when ring made contact after 2 months of ownership. Incident tripped electric breaker. GE contacted and sent a technician, found a bare wire contacting door hinge. Temporary patch put on wiring outdoor GE to order a new door and Hinge within 7 to 10 days. New parts supposed to be shipped to house. Parts did not arrive technician called his dispatcher to find out about parts, and are back ordered for unknown amount of time.

    Model
    GYE22KSHBSS
    Serial number
    TD504618
    Bought from
    Lowes, Maryland
    Bought
    May 10, 2015
    Where
    Colora, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 40, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  53. No one hurt

    Made Jun 8, 2015, sent to the company Jul 10, 2015, published by CPSC Jul 24, 2015

    The product, in the report: refrigerator

    (05/29/2015) The consumer noticed a piece of plastic in a glass of ice. The consumer looked at the auger and noticed that it was broken.

    (06/08/2015) The consumer called the GE Customer Complaint number to advised the company of what happened. The consumer was advised to call CPSC.

    According to information plastic particle or pieces swallowed when using ice could caused death or serious bleeding with emergency surgery. How many needs to die before GE will change this to safe product?

    Model
    CSS20GEWW
    Serial number
    DZ203091
    Bought from
    Neeley Appliance, South Carolina
    Bought
    May 29, 2012
    Where
    Brnwell, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made May 29, 2015, sent to the company Jul 9, 2015, published by CPSC Jul 23, 2015

    The product, in the report: Refrigerator

    This caller is reporting her refrigerator purchased April 8th, 2011 from Lowes.com. She had no problems with this refrigerator until around the second week in May 2015 when she noticed that the ice maker was not working properly. She contacted IV Appliance who sent a repair tech to her home. She accepted a repair of a new ice bucket as well as other parts and she has been waiting for the parts to be delivered so that repair could be completed.

    Around May 11th or 12th, the caller gave her 2 yr old granddaughter a cup of ice to chew on when she noticed the child was sucking on something that she told her to spit out. The child spit out a clear piece of plastic that was sharp at one end, was approximately one inch large and in the shape of a triangle.

    Later that same day the caller’s husband had a drink with ice and also found that a piece of 2” clear plastic, in the shape of a triangle and sharp on one end was in his mouth after a sip of his drink.

    She still has the pieces of plastic from both incidents.

    She contacted the manufacturer on May 12th, 2015 and their representative named [REDACTED]created case# [REDACTED] and sent a repair tech from A&E Appliances who said that they would replace the icemaker but the caller declined stating that she does not want another plastic auger with the same safety issues.

    She contacted the manufacturer again and spoke with [REDACTED] who sent someone to her home May 21st, 2014.

    She is reporting these incidents as choking and laceration hazards.

    The manufacturer has stated that they will attempt to provide an upgrade and will inform caller when they do find one that they can put in her refrigerator but have not contacted her again.

    She is not using the auger.

    Model
    GSL25JFXLB
    Serial number
    ST219818
    Bought from
    Lowes.com
    Bought
    Apr 18, 2011
    Where
    Holtville, California: Home/Apartment/Condominium
    Who was involved
    Age 2, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Apr 6, 2015, sent to the company Apr 13, 2015, published by CPSC Apr 27, 2015

    The product, in the report: GE Refrigerator Model #TFX25JRYF AA side by side in almond with ice and water

    We had turned off the icemaker and had the appliance pulled away from the wall to replace the flooring, paint etc.. several days later, we left for about an hour and came back to a horrific odor and found that the ice maker had burned the entire interior, melting out an entire section of the plastic body that houses the maker. The ice maker was still turned off. The entire freezer and refrigerator is saturated in black soot. some of my groceries were not salvagable, if it was things not in sealed packaging. It was a miracle the entire house did not burn down.

    Model
    TFX25JRYF AA
    UPC
    unknown
    Serial number
    LS276018
    Bought from
    retailer
    Bought
    Apr 1, 2005, about then
    Where
    ANNAPOLIS, Missouri: Mobile/Manufactured Home
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made Aug 5, 2014, sent to the company Aug 13, 2014, published by CPSC Aug 27, 2014

    The product, in the report: GE Profile side by side refrigerator

    GE Profile Side by Side Refrigerator model # PSS26MSTCSS. I’m getting small metal shreds from my ice maker. When I called GE consumer product representative, they did not seem to be too concern. They said that this is the first time someone has reported this issue. They only give me a discount to get a new bucket and auger to resolve the issue. They did not even ask for the old bucket and auger so they can investigate the issue. I took a closer look at the system. It seems like that the auger and the metal rotator from the ice maker is hitting each other and causing some metal shreds to come off from the auger thus having those shreds with the ice. This is a bit scary if the consumers are not aware of this metal shreds in their ice. I hope that someone can look into this problem.

    Model
    PSSS26MSTCSS
    Serial number
    LL451897
    Bought
    Aug 31, 2006, about then
    Where
    Doraville, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 41, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made Jun 26, 2014, sent to the company Jul 7, 2014, published by CPSC Jul 21, 2014

    The product, in the report: Refrigerator freezer

    I have owned a GE side by side refrigerator for just over a year. I have a freezer door that distributes water & ice. I dispensed ice into a glass and found that there was a small piece of clear plastic (which mixes in with the ice and looks like it) in the glass. I removed the ice tray and dumped the ice finding a larger piece of clear plastic mixed in. Upon examination of the unit I found that the fins that move the ice forward toward the distribution point are made of clear plastic and one of them had broken off shattered and mixed in with the ice. It is hard to see these pieces as they look like the ice. I find this to very dangerous as children or someone else using this ice dispenser would most likely not notice the sharp plastic in their glass and possibly ingest it. I have called GE for service, but I feel that this condition needs attention

    Model
    Gss25gfxiww
    UPC
    Unknown
    Serial number
    MS222616
    Bought from
    New condo, Delaware
    Bought
    Jun 15, 2013
    Where
    Long Neck, Delaware: Home/Apartment/Condominium
    Who was involved
    Age 66, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  58. Not said

    Made Apr 22, 2014, sent to the company Apr 30, 2014, published by CPSC May 21, 2014

    The product, in the report: Refrigerator Black Side by side water/ice on freezer door Model# GSH25JFRF BB Serial# LH219382

    Refrigerator caught fire last night while family was sleeping.

    Model
    GSH25JFRF BB
    Serial number
    LH219382
    Bought from
    Lowes or Home Depot, Alabama
    Bought
    Jun 15, 2008, about then
    Where
    Harvest, Alabama: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Unspecified
  59. No one hurt

    Made Dec 30, 2013, sent to the company Jan 8, 2014, published by CPSC Jan 24, 2014

    The product, in the report: GE Refrigerator/Freezer 21 cubic feet. Model TBX21N1XPRAA

    My GE refrigerator/freezer caught on fire. Model TBX21N1PRAA. It appeared the fire started on the inside of the freezer by the automatic factory installed ice maker. Yesterday I smelled something like and electrical fire and today the unit is totally smutted up and the food is a total waste. Plastic inside the freezer is now warped and deformed. The whole unit smells terrible. I am fortunate that this electrical fire did not burn down the house. I am very concerned and worried.

    Model
    TBX21N1XPRAA
    Serial number
    G5508788
    Bought from
    Best Buy
    Bought
    Apr 15, 2006
    Where
    Murfreesboro, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 44, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Oct 14, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

    The product, in the report: Side by side refrigerator.

    During some point during a six month deployment to Afghanistan the ice maker in my GE TFX26KRDAWW refrigerator caught on fire. The inside of the freezer is covered in black soot and the electro-mechanical portion of the ice maker is burnt. Additionally some of the plastic in the area is melted.

    Model
    TFX26KDRAWW
    Serial number
    MZ247318
    Where
    Savannah, Georgia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  61. Hurt, care not known

    Made Aug 20, 2013, sent to the company Sep 5, 2013, published by CPSC Sep 19, 2013

    The product, in the report: Refrigerator

    Text of consumer’s letter dated 8/12/2013 to CPSC:

    Please check up on the GE refrigerator, model # looks like NO. This was a new appliance installed here by the management when I moved into this apartment in 2007.

    This refrigerator has heavy doors that automatically close when I am trying to put something away or take something out. I is very have to do this and try to keep the door open at the same time. I have been hit on the head several times, especially by the freezer door. Last week I was hit on the side of my head by the refrigerator door. I still have a bruise that is sore and swollen. It could be worse, like a concussion.

    Is there any reason for this silly idea that the doors have to close automatically?

    Model
    NC804696
    Serial number
    GT518FB5ARWW
    Bought
    Jan 1, 2007, about then
    Where
    Silver Spring, Maryland: Unspecified
    Who was involved
    Age 91, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, Level of care not known
  62. No one hurt

    Made Aug 17, 2013, sent to the company Aug 26, 2013, published by CPSC Sep 10, 2013

    The product, in the report: GE side by side refrigerator model pcf23ngtd s/n RL428726. Installed 9/2006.

    The product being reported is a GE side by side refrigerator model pcf23ngtd s/n RL428726. Installed 9/2006. I’m issuing the report because this is the second time this appliance has experienced an electrical fire and I am concerned for my safety. Furthermore, I have found no on-line recall data for this model and feel there should be. Fortunately I heard and smelled the start of the fire and was able to prevent any causalties or additional property loss.

    I was sitting in my living room at approximately midnight, and heard the sound of loud electrical shorting coming from the general direction of the kitchen. I turned the TV down but the sound stopped. I went into the kitchen but could not trace the source. There was a distinct smell of burning electrical. The refrigerator was still working. I went through the whole house feeling outlets, circuit panels, and appliances, etc, but could not locate the source.

    Reluctant to go to bed, I waited almost another 2 hrs when I heard the sound again. This time I ran into the kitchen and saw what can only be described as a lightening storm and smoke pouring from under the appliance. I immediated pulled the unit out from the wall and unplugged it. The sparking and smoke immediately stopped. I then pulled the rear cover off the unit to confirm there was no fire still smoldering. There was not. I am going to be contacting GE on the next buisness day, but this is not about repair/replacement so much as I believe these manufacturers sould be accountable to build appliances which do not go up in flames to which their response is we will repair that after the fact....if your still alive.

    Approximately 1 yr ago the main control board also went up in a much smaller electrical short that also resulted in burning to the system board.

    Model
    pcf23ngtd
    Serial number
    RL428726
    Bought from
    Best Buy
    Bought
    Sep 15, 2006
    Where
    Milford, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Jul 30, 2013, sent to the company Aug 16, 2013, published by CPSC Aug 30, 2013

    The product, in the report: 25’ french door refrigerator

    (07/23/2013) The consumer stated that she was not at home. When she came home her husband told her to look at a glass that was filled with ice that had melted. The consumer stated that she looked in the glass and saw a mixture of small and tiny pieces of plastic. The consumer stated that she filled a glass full of ice from the icemaker and also saw pieces of plastic. The consumer stated that she saved the pieces. The consumer stated that she does not know if they swallowed pieces before it was noticed that plastic was mixed in with the ice. Pieces were spit out with the ice cubes. Some were 1” long.

    (07/23/2013) The consumer contacted the manufacturer. The consumer was told that soemone would come out to repair the icemaker on 7/26/2013)

    (07/26/2013) The technician came out, but said he did not know what might have caused the problem. He ordered the consumer a new icemaker.

    The consumer stated that the icemaker was replaced on 5/11/2010 and 5/27/2010. Two circuit boards were also replaced on 5/27/2010. On 6/3/2010 the consumer had a service call again for the icemaker(work unknown). On 6/21/2010 a water valve was replaced. Ice maker bin was replaced. It has an auger down the middle- the 1st one had a plastic auger, this one is metal, but it butts up to plastic where the pieces came from

    Model
    PFSF6PKWBWW
    Serial number
    FRO70032
    Bought from
    Loews, Georgia
    Bought
    May 6, 2008
    Where
    McDonough, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 73, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  64. Not said

    Made May 9, 2013, sent to the company May 29, 2013, published by CPSC Jun 12, 2013

    The product, in the report: Refrigerator

    The caller reported that his parents own the refrigerator, however, the unit has not worked properly since purchased. The condenser had been replaced twice within a 3 year period. There has been 2 services done for the unit. The consumers had been experiencing the unit not cooling. The service rep discovered that the refrigerator was leaking [refrigerant]. They had also noticed that there was an odor of something burning before the first service 2011.

    3/2013 The manufacturer was contacted and they were advised that repair would be costly. In comparing the price for repairs and a new one the consumer would prefer purchasing another unit.

    The caller feels that the refrigerator is unsafe and should be reported.

    Model
    gsh25jsdbss
    Serial number
    gss22sgr
    Bought from
    Rio buena Vista Dev, California
    Bought
    May 7, 2005, about then
    Where
    Los angeles, California: Home/Apartment/Condominium
    Who was involved
    Age 78, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Unspecified
  65. No one hurt

    Made Mar 18, 2013, sent to the company May 3, 2013, published by CPSC May 17, 2013

    The product, in the report: Refrigerator (ice maker)

    The caller stated that the plastic parts of the icemaker broke apart and got mixed in with the ice. He is not sure if the plastic was separate or together with the ice. This was the first incident.

    The manufacturer was not contacted as yet.

    The caller feels that this refrigerator is unsafe and should be reported.

    Note: Caller will add more info when report is received.

    UPDATE: Auger part (plastic) broke off plastic auger assembly and small/large parts were dispensed with the ice. I was able to see large parts in a glass of water my wife was drinking from. I do not think she drank/swallowed any parts.

    This type of ice maker (per the repairman) has had this problem before. The replacement part was the same plastic style. I feel this needs to be recalled and not used as it could cause someone to swallow a broken part. I have the old part and a broken piece that was in the glass of ice.

    Model
    GSH22afxacc
    Serial number
    Hr213141
    Bought from
    La Plata Tv & appliance, Maryland
    Bought
    Mar 1, 2008, about then
    Where
    La Plata, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 67, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  66. Not said

    Made Feb 7, 2013, sent to the company Feb 15, 2013, published by CPSC Mar 4, 2013

    The product, in the report: GE Profile model 21 side by side refridgerator

    GE Profile model 21, the ice maker caught fire. Appears that the bar which controls turning the maker on and off as ice bin fills or empties was caught under new ice instead of over the ice which kept the maker turned on to point of catching fire.

    Model
    GE Profile model 21
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Unspecified
  67. No one hurt

    Made Oct 15, 2012, sent to the company Oct 23, 2012, published by CPSC Nov 6, 2012

    The product, in the report: Refrigerator - side by side GE refrigerator, bisque color.

    I heard a popping sound coming from my 4-month-old GE refrigerator. Upon investigating further, I opened the freezer door and sparks were shooting out the bottom vent in the freezer compartment with minor smoke. After unplugging the appliance, I began to smell wires burning. The back of the freezer area on the refrigerator was hot to touch as was the sheetrock behind where the refrigerator was sitting.

    Model
    GSHf6HGDBCCC
    Serial number
    DZ4088892
    Bought from
    Home Depot
    Bought
    Apr 30, 2012
    Where
    Huntsville, Alabama: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Sep 28, 2012, sent to the company Oct 9, 2012, published by CPSC Oct 30, 2012

    The product, in the report: GEMongram side by side built in refrigerator.

    Customer standing next to refrigerator and heard popping, looked and saw generous smoke. Opened door to refigerator motor, found sparking green and blue. Cage with wiring harness burst into flame. Customer grabbed fire extinguisher & attempted to put fire out, flames returned, customers husband turned off the breaker and customer successfully extinguished fire. Kitchen and much of house heavily dusted with Monammonium Phosphate from the extinguisher.

    Model
    Monogram side by side 48’
    Bought from
    Western appliance
    Bought
    Feb 2, 2004, about then
    Where
    Los Alto hills, California: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made Sep 17, 2012, sent to the company Sep 25, 2012, published by CPSC Oct 10, 2012

    The product, in the report: Ge Profile refrigerator. Model: PSHS9PGZBCSS

    My wife found a shard of plastic in a glass of a soft drink. Investigation found the ice auger in the ice maker had broken and dispensed the shard of plastic with the ice cubes.

    Model
    PSHS9PGZBCSS
    Serial number
    AV407436
    Bought from
    Spencers Appliances
    Bought
    Feb 19, 2011
    Where
    Glendale, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 73, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  70. Hurt, no treatment

    Made Sep 11, 2012, sent to the company Sep 19, 2012, published by CPSC Oct 3, 2012

    The product, in the report: Refrigerator

    At 2am my wife woke up due to a strong burning smell coming from the front right bottom of the fridge; a combination of melting rubber/plastic and burning hair. After looking online to discover what the problem may be (they claim its the compressor) a huge spark came from where the compressor is positioned and a softball sized fire broke out. We quickly unplugged the fridge and put out the flames. This fridge is only 6 years old.

    Model
    PSS26MGTCCC
    Serial number
    HL455477
    Bought from
    GE.com
    Bought
    Sep 1, 2006
    Where
    Norridge, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 35, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  71. No one hurt

    Made Aug 29, 2012, sent to the company Sep 7, 2012, published by CPSC Sep 21, 2012

    The product, in the report: GE Profile Side by Side 25 cu ft refrigerator with ice/water on door. color black.

    smelled elecrical burning, looked around kitchen, then pulled out frig and took off back plate. When the compressor came on, an electrical fire would start and then fizzle out. Observed this happening several times. Unplugged frig.

    Model
    PSS26NGPBB
    Serial number
    VG408638
    Bought from
    Dunmore Appliance
    Bought
    Nov 3, 2004
    Where
    North Abington Twp, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Aug 10, 2012, sent to the company Aug 27, 2012, published by CPSC Sep 11, 2012

    The product, in the report: GE Stainless side by side refrigerator ice maker

    Aug. 9, 2012, approximately 12:30 am, I had just filled a glass with crushed ice from my GE refrigerator’s ice maker, model no GSH25JSTASS. I then poured a can of Pepsi over the ice, and proceeded to drink it. As I drank, what I thought to be small pieces of crushed ice entered my mouth, and as I chewed the ice, I bit down on something hard. Upon closer examination I realized that it was a sharp piece of plastic about the size of a pencil eraser. I immediately drained the rest of the drink into a strainer, and found that a larger piece had also been dispensed into my glass. I examined the ice maker discovered that the plastic on the Ice Dispenser Bucket Auger GE Part Number: WR17X11705 had broken into three pieces. I believe that the fact that these pieces of plastic can break off and be dispensed into a persons drink poses a serious danger for choking or injury.

    Model
    GSH25JSTASS
    Where
    San Antonio, Texas: Home/Apartment/Condominium
    Who was involved
    Age 60, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Jul 16, 2012, sent to the company Sep 20, 2012, published by CPSC Oct 4, 2012

    The product, in the report: GE refrigerator, white in color

    Local fire officials responded to report of fire within top freezer portion of 3-month-old refrigerator in apartment complex. Fire was confined to appliance with no additional property damage.

    Model
    GTH17DBD4RWN
    Serial number
    AZ826863
    Where
    Billerica, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  74. Seen by a doctor or nurse

    Made Jun 15, 2012, sent to the company Sep 17, 2012, published by CPSC Oct 1, 2012

    The product, in the report: Model# ZISS480DXSS GE 48” Built-In Side-by-Side Refrigerator with Dispenser

    I recently purchase a GE 48” Built-In Side-by-Side Refrigerator with Dispenser. From the first day I have been having a problems with it. The temperature fluctuates. I have already trashed thousands of Dollars worth of food. My oldest has been sick with diarrhea several times consuming bad food due to the same problem. My new born has been sick since I was storing breast milk in the same refrigerator. I have contacted GE customer service several times and even had a technician check the refrigerator twice. The technician has not been able to fix the problem and his last comment was “It takes a new refrigerator six months before it will work properly, you need to wait!” The second technician suggested I request a new refrigerator before it is too late. He thought fixing it is hopeless! I have contacted GE support and customer relations several times and neither one of them is responsive! I guess all they care about is to get my money, they do not care if my family get sick or die! I invested in buying this new refrigerator to make sure it is safe for storing breast milk for my new born, keep fresh vegetables and food for my family and save money in electricity as our family is growing. I am not achieving any of my goals and I truly regret replacing my old refrigerator. I am reporting to you because I do not want any other family go through what my family and I have gone through.

    Model
    ZISS480DXSS
    Serial number
    DZ030477
    Bought from
    GoldStar Aplliances
    Bought
    Apr 15, 2012
    Where
    Plano, Texas: Home/Apartment/Condominium
    Who was involved
    Age 0, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  75. No one hurt

    Made May 10, 2012, sent to the company May 18, 2012, published by CPSC Jun 4, 2012

    The product, in the report: White Side-by-side GE refrigerator

    My refrigerator’s ice maker caught fire. The inside of my freestyle has cosmetic burn marks on it. We removed the ice maker for safety reasons (and cosmetic). There is still soot coming out of the fan onto my items in the freezer and circulating into my fridge and produce.

    Model
    TFX27PRBA WW
    Serial number
    ZT205530
    Bought
    Dec 1, 1998, about then
    Where
    jacksonville, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  76. Emergency room

    Made Oct 29, 2011, sent to the company Nov 7, 2011, published by CPSC Nov 22, 2011

    The product, in the report: GE Monogram built in refrigerator

    For the 2nd time in two years out GE Monogram refrigerator has sweated or leaked into the drywall behind the refrigerator. The first nightmare was discovered in 2009 after ten years of slowly drip by drip it leaked and poisoned the air. GE accepted liability for their KNOWN defective sweating refrigerator and pair for the repairs to our home. GE the send us a replacement for that leaky fridge in 2009. ON 8-1-2011 we reported water leaking to GE, they replaced the motherboard, A month later we found more water leaking and we again called GE who said heaters or sweat kits had to be installed to stop the leaks. On 9-30-2011 the repairman came to instal the heaters, when they pulled the Monogram refrigerator from the built in cabinet we discovered that once again we had BLACK MOLD growing on the drywall and back of the refrigerator. GE now wont repair it. They want it back. GE paid for the damage last time but this time will not agree to cover the decontamination of the home from the elevated levels of hazardous Toxic mold spores called Stachybotrys and Asperigilum plus 3 or 4 other toxic molds. My wife has asthma and she is allergic to mold. She is still having breathing problems and under a doctors care. After living in a hotel for 28 days we have now rented a house until we can get GE to clean decontaminate our home as a direct result of having a GE monogram refrigerator leak away in the corner of the kitchen for 12 years. Ge wants us to sign a release for the estimated damage although the adjuster FORGOT (same like last time) to include 7 things that need to be removed and reinstalled to get the damaged wall board out. They have no interest in covering the decontamination clean up bill of $20,865.00. We need your help as a government agency to protect us from this very kind of situation. Last time I complained on a web site and a family in California that has the exact same model doing the exact same damage contacted me for help. They also had their air tested and it is also contaminated. Please investigate as I am quite sure there are more than the 3 of us out there. GE has recently changed the Monogram line design and totally redesigned and reconfigured this high end $6,000.00 line. When you spend $6,000.00 on an appliance you would not expect them to be leaking away and decaying our home. My wife is made sick by what is going on in our home. I believe she sent a complaint to CPSC a few weeks ago. I am begging for your help in this matter as I am going out of my mind with trying to figure out how to get back in our home. Please call [REDACTED] for more information. Thanks I know you can help us.

    Model
    zics360nxlh
    Serial number
    LS030281
    Bought from
    GE
    Where
    Antioch, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 51, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  77. No one hurt

    Made Sep 20, 2011, sent to the company Sep 28, 2011, published by CPSC Oct 13, 2011

    The product, in the report: GE refrigerator, side by side.

    My GE refrigerator caught on fire. Model Number GSH25JSRF SS.

    My husband woke up at 12:30 a.m. and smelled burning plastic. He looked at the back of the fridge and a two inch flame was coming from a part connected to the condenser. My husband says the fan was working fine. He unplugged the fridge and put out the fire. Thank the Lord my husband woke up. I’m having a baby in a week. We have a seven year old daughter, a cat, and a dog. We bought the fridge about 5-6 yrs ago. It was an expensive model. It was a good fridge then this just happened.

    Model
    GSH25JSRF SS
    Serial number
    GH241158
    Bought from
    Lowes
    Bought
    Dec 29, 2005, about then
    Where
    Fort Worth, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  78. No one hurt

    Made May 5, 2011, sent to the company Aug 8, 2012, published by CPSC Aug 22, 2012

    The product, in the report: Stainless Steel Botton Freezer GE Profile Refrigerator. Model PFS22SISBSS

    We purchase a GE Profile bottom freezer Refrigerator in 2007. The unit was completely replaced by GE after three service calls for the unit not being able to maintain temperature. The unit was replaced with same model in 2008 PFS22SISBSS with a new unit. To this day, the unit barely keeps it correct temperature, and now we realize that we had been making excuses for the unit due to our teenagers using the product and possibly leaving the doors open. Well, the fact of the matter is that we conducted an experiment while on vacation, and returned home after two weeks, to our unit being at 61 degrees, both freezer and fridge, and the unit was sealed for two weeks! We are constantly throwing away spoiled items and have moved all frozen food to a freezer in our unattached garage (that [REDACTED] Refrigerator is over 10 years old!) We purchased top- of- the-line appliances for our new home in 2007, sparing no expense and all appliances, dishwasher, refrigerator and stove/range have had a minimum of two service calls a piece! We will never purchase from GE again, but do we have any further recourse?? If you [REDACTED] the Model number of the refrigerator, we are not alone in this identical and repetitive issue! Thank you for any and all assistance in this matter. [REDACTED]

    Model
    PFS22SISBSS
    Bought from
    Royal’s Furniture and Appliances, FL
    Bought
    Apr 8, 2008, about then
    Where
    Clewiston, Florida: Home/Apartment/Condominium
    Who was involved
    Age 44, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Refrigerators

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Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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