Hearth Record

Back to Microwave ovens

Whirlpool microwave ovens

169 reports to CPSC, the latest made Oct 15, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 5, 2026.

  • 169reports to CPSC
  • Oct 15, 2026the latest report was made
  • Apr 4, 2011the earliest
  • 4with the company’s comments
Brand
Whirlpool
Maker
WHIRLPOOL CORPORATIONMakers, importers or sellers, as the reports name them
Product
Microwave ovensCPSC’s product type: Microwave Ovens (code 264), in Kitchen: Appliances
Other ways the reports write the brand (11)

“Whirlpool Gold”, “Whirlpool Corporation”, “Whirpool”, “WHIRLPOOL MICROWAVE”, “Whirlpool / Gold Series”, “Whirlpool Gold Microwave”, “Whirlpool Velos Microwave / Convection Oven”, “Whirlpool over range microwave with hood , Model”, “Whirlpool, Benton Harbor, MI 49022”, “whirlopool” and “whirpool”

By month

15 reports from November 2025 to October 2026; the most in February 2026, 3. 154 earlier reports, since April 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20261
August 20261
June 20262
May 20262
April 20261
February 20263
January 20262
December 20252
November 20251
September 20251
July 20251
June 20251
April 20251
January 20251
November 20241
August 20241
June 20242
March 20241
February 20241
December 20232
June 20231
April 20231
February 20231
January 20231
July 20221
April 20222
March 20221
February 20221
November 20212
October 20211
July 20211
May 20213
April 20211
March 20212
January 20211
December 20204
August 20201
July 20202
February 20201
January 20201
December 20192
November 20191
July 20191
May 20192
April 20191
March 20192
November 20181
October 20181
September 20182
July 20181
June 20181
April 20181
February 20181
January 20184
November 20171
September 20172
June 20172
April 20171
February 20171
January 20174
November 20165
October 20163
September 20161
August 20163
June 20161
May 20161
January 20161
November 20151
July 20153
April 20152
March 20151
February 20151
January 20152
October 20141
September 20142
June 20141
May 20141
March 20141
November 20131
October 20131
August 20131
July 20131
June 20133
May 20132
February 20136
January 20132
October 20122
August 20123
June 20123
May 20122
April 20123
March 20124
February 20122
January 20121
December 20111
November 20113
October 20112
September 20112
August 20112
May 20111
April 20111

How badly anyone was hurt

  • Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
  • First aid 4 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 14 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 1 CPSC: Injury, Level of care not known
  • No one hurt 137 CPSC: Incident, No Injury
  • No incident, no one hurt 7 CPSC: No Incident, No Injury
  • Not said 5 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 5, 2026. Updated daily.

  1. No one hurt

    Made Aug 4, 2016, sent to the company Sep 12, 2016, published by CPSC Sep 26, 2016

    The product, in the report: Microwave

    This consumer is reporting a microwave he purchased from a home maintenance products retailer December 2015 in Delaware.

    The caller had used the rack only one time until around the first week in July 2016 when he used it for a second time but when he was putting the rack in the open holes prepared for it but when he touched the wall accidently it began arching and sparking causing three burn marks where the holes for the rack are located as well as the hooks that the rack sits on.

    He states that his wife contacted the manufacturer also the first week in July 2016 and the manufacturer sent third party techs to his home August 4th, 2016 who painted over the marks left by the arching and sparking then advised him that it is fixed.

    He is reporting this incident as a preventative notice for consumers because he believes that the microwave remains a safety hazard and he doesn’t believe that painting over the burn marks solves the safety hazard.

    Model
    WMH32519CS
    Serial number
    TR51013787
    Bought from
    Home Deport, Delaware
    Bought
    Dec 15, 2015, about then
    Where
    Aston, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Jun 2, 2016, sent to the company Jun 10, 2016, published by CPSC Jun 24, 2016

    The product, in the report: My microwave is starting on its own. Possibly causing a fire hazard.

    I have a Whirlpool over the range Microwave model GH7155XHS-1, Serial Number: FGP4127833, that starts on its own and continues to run. I had to unplug it to turn it off. It seems to generate heat in the inside of the microwave intermittently. I have very concerned about it starting a fire if I am not at home.

    Model
    GH7155XHS-1
    Serial number
    FGP4127833
    Where
    Suwanee, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made May 27, 2016, sent to the company Jun 7, 2016, published by CPSC Jun 21, 2016

    The product, in the report: Whirlpool microwave, 1000W single phase. Model number WMC30516AB serial number XV40300163 manufactured January 2014.

    Outer glass of Whirlpool microwave spontaneously exploded. Unit was not in use, no one was in the room, and the unit had not been used in a week. Unit was plugged in.

    Model
    WMC30516AB
    Serial number
    XV40300163
    Bought from
    Hhgregg, North Carolina
    Bought
    Sep 28, 2014
    Where
    Raleigh, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool Corporation, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  4. Hurt, no treatment

    Made Jan 18, 2016, sent to the company Jan 28, 2016, published by CPSC Feb 12, 2016

    The product, in the report: Whirlpool microwave hood combination

    My microwave caught on fire while in use. I was cooking sliced beets on a microwave safe plate, I put it in for 3 minutes and within the first minute, I smelled smoke and burning. Flames were coming from the top of the unit at the inlet cover. The food was not on fire. I opened the door and snuffed out the fire with a pan lid. Then just in case there was still burning inside, ( I could see up inside to the fan where the plastic melted) I hit it with a fire extinguisher. The unit was recalled due to the possibility of fire and “repaired” by the manufactures rep in 2002. This fire was not started by grease. I use my microwave very seldom and keep it very clean.

    Model
    MH7140XFB
    Serial number
    XCK4943120
    Bought from
    City Plumbing & Elec.
    Where
    Cumming, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  5. No one hurt

    Made Nov 14, 2015, sent to the company Nov 23, 2015, published by CPSC Dec 8, 2015

    The product, in the report: Black inset Whirlpool microwave that is 16” in heighth, 29.5” long, and 16” depth.

    I was reheating some zucchini in a ceramic dish (back of dish did not mention anything about use in a microwave), a dish I’ve used for 5 years in this microwave without incident. I covered the dish with a paper towel. Shortly after starting the microwave, within a few seconds, I smelled something burning and looked inside to see the paper towel was on fire and getting out of control. I quickly grabbed the dish with towel on fire and threw it in the sink dousing it with water.

    Model
    WMH2205XVB-0
    UPC
    10N5 E91773
    Serial number
    TR Y 12 12289
    Bought from
    Slyman Brothers
    Bought
    Oct 10, 2011
    Where
    Ballwin, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 55, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  6. Not said

    Made Jul 31, 2015, sent to the company Aug 10, 2015, published by CPSC Aug 31, 2015

    The product, in the report: 2015 Whirlpool microwave hood combination

    Our microwave hood combination unit has been in place less that six months. It was not being used but was plugged into its dedicated receptacle over our gas range. The stove’s oven was on as were two of the stove top burners. The burners had pots on them so there wasn’t an uncovered flame present. The microwave fan turned on without any manual intervention and could only be turned off by unplugging the microwave from its receptacle. We do not leave it plugged in when we are away from home.

    Bought from
    PC Richards
    Bought
    Jul 1, 2015, about then
    Where
    Old Saybrook, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Unspecified
  7. No one hurt

    Made Jul 20, 2015, sent to the company Aug 13, 2015, published by CPSC Aug 27, 2015

    The product, in the report: Over the range Microwave

    Caller stated that the over the range microwave came on spontaneously by itself and became extremely hot within seconds. He switched off the power to the unit from the circuit breaker then unplugged it. 7/20 The manufacturer was contacted and he was advised that a service technician could be sent out at his expense. Caller feels that the manufacturer should be willing to repair this problem at their expense.

    Caller feels that the microwave could have started a fire if he not been home.

    Model
    GH5184XP
    Serial number
    TRT4222036
    Bought from
    installed in home 2007
    Where
    Coatesville, Pennsylvania: Unspecified
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Jul 6, 2015, sent to the company Jul 14, 2015, published by CPSC Jul 28, 2015

    The product, in the report: Over range microwave

    Arching within the microwave when rack is in place. Whirlpool model WMH32519CTI Ser # TR47718220 Purchased 2-5-15 Whirlpool advises they will do nothing because the rack was in place. Our concern is that the user may be out of the kitchen when the arching occurs which may cause a fire and or electrical failure. Why sell a microwave with a shelf/rack & tell the owner not to use it. This information was not provided at time of sale nor prior to installation.

    Model
    WMH32519CTI
    Serial number
    TR47718220
    Bought from
    A C Carlson
    Bought
    May 12, 2015
    Where
    Maple Grove, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 76, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  9. Not said

    Made Apr 29, 2015, sent to the company May 7, 2015, published by CPSC May 21, 2015

    The product, in the report: Whirlpool Microwave 6 mo old

    Whirlpool microwave 6 mo. old Model wmh31017as-2 Serial # tr-4-15-70979.

    Unit self started and could not be turned off. We had to unplug it before it burned house down. Did mot trip breaker.

    VERY Dangerous!

    Model
    Model Wmh31017As-2
    Serial number
    Serial # tr-4-15-70979
    Bought from
    Jetson’s
    Bought
    Oct 31, 2014, about then
    Where
    port st lucie, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Unspecified
  10. No one hurt

    Made Apr 9, 2015, sent to the company Apr 17, 2015, published by CPSC May 1, 2015

    The product, in the report: Whirlpool Velos Microwave/Convection oven

    Unsafe Products - We have a Whirlpool Velos Microwave/Convection Oven (several years old). On or about March 26th, while heating a small cup of water (in a microwave safe container) my wife and I witnessed the Microwave door burst open, shooting all contents across my Kitchen. Had my wife been just 12 inches closer, she would have sustained injury. The event was powerful enough to fracture the latches that keep the door secure while in use. In addition, the unit shows no signs of life or power at all. When we spoke with a Whirlpool rep (just today) she did not exhibit any signs of concern. The Rep suggested that we call out an authorized repair person and have the item repaired at my expense. My immediate concerns is that there is no indication that the unit will not again explode but perhaps next time while my kids or others are closer to the unit and become harmed.

    Model
    GH7208XRS-3
    Serial number
    TR1 03 10022
    Bought from
    Whirlpool
    Bought
    Jun 1, 2011
    Where
    Maumee, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Whirlpool Velos Microwave / Convection Oven, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Mar 6, 2015, sent to the company Mar 16, 2015, published by CPSC Mar 30, 2015

    The product, in the report: Whirlpool Gold 1.8 cu ft Countertop Microwave Oven with Sensor Cooking. Stainless Steel with Black Touchpad and Push Button Door Release * 13-9/16h x 23-7/8w x 19-13/16d * Output: 1100watts * 2450MHz * Rated: 13.6AMP * 120V AC 60Hz

    Our Whirlpool Gold microwave oven Model GT4185SKS-2 worked well for 10 years without incidents or repairs; however one day after warming up a glass of milk (use completed and clock displayed) we closed the door and it began making a low, constant humming sound. We opened the door, the humming stopped and the interior light came on. Curious, we placed a glass of cold water in the center of the microwave and simply closed the door without touching the keypad. The humming sound immediately started, the interior was dark, no light on, and the turntable did not move. Within 60 seconds we could see our water boiling. We opened the door, the light turned on, the humming stopped. Our water was boiling and steam came pouring out the top of the unit. Then we smelled a bit of smoke, something was burning although we don’t know what. We immediately flipped the fuse and began unscrewing its 27” trim kit to remove the microwave from our cabinetry. We believe had we not been home and awake to manage this issue, and the wherewithal to cut the circuit and remove the microwave, it would have burned our house down.

    Model
    GT4185SKS-2
    Serial number
    FGP3106605
    Bought from
    Standard TV & Appliance
    Bought
    Jan 1, 2004
    Where
    Oregon: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool Gold, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  12. No one hurt

    Made Feb 5, 2015, sent to the company Feb 13, 2015, published by CPSC Mar 3, 2015

    The product, in the report: WHIRLPOOL MICROWAVE OVEN. WALL MOUNT ABOVE STOVE

    MICROWAVE BEGINS TO RUN WHEN DOOR IS OPENED. I HAVE A PACEMAKER AND IT SEEMS UNSAFE.

    Model
    MH3184XPB-0
    Serial number
    TRR3414528
    Bought from
    LOWES
    Bought
    Oct 1, 2004
    Where
    MODESTO, California: Home/Apartment/Condominium
    Who was involved
    Age 65, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand WHIRLPOOL, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  13. No one hurt

    Made Jan 9, 2015, sent to the company Jan 26, 2015, published by CPSC Feb 9, 2015

    The product, in the report: microwave; stainless steel

    On 01/04/14 the consumer was using the unit and set it for about 2 minutes. After the unit finished the 2 minutes the consumer removed the item from the unit and shut the door. The consumer states the unit turned on, the digital panel was blank, however, the light was on and the fan was running. The consumer manually pressed the “off” button but the unit continued running. The consumer opened the unit’s door and the unit turned off. The consumer shut the door and the unit remained off.

    The consumer states the incident occurred again on 01/08/14.

    On 01/09/14 the consumer walked in the kitchen and noticed the unit was running. She states she was not using it. The last time she used the unit was 2 hours prior. The consumer opened the door and the unit shut off. The consumer closed the door and the unit remained off.

    The consumer states she has had a similar incidents in December. 2014. The unit would begin running after she shuts the door. The consumer states after opening the door the unit would turn off.

    The consumer contacted the firm (800-422-1230) on 01/09/14 and informed them of her safety concerns. The firm advised the consumer that the unit was outside of the 12 month warranty and recommended that the consumer purchase another unit.

    The consumer states the unit was already in the home when she moved in on 07/30/13.

    The consumer feels the unit is not safe and does not feel safe using it. The unit does not have any damages and their have been no property damages.

    Model
    WMC30516AS
    UPC
    Unknown
    Serial number
    XV32001348
    Bought from
    Unknown
    Where
    Charlotte, North Carolina: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Jan 5, 2015, sent to the company Jan 20, 2015, published by CPSC Feb 3, 2015

    The product, in the report: Whirlpool over stove mounted microwave/convection oven with vent hood, Model GH7208XRY-4

    I purchased a Whirlpool Microwave/Convection oven, Model GH7208XRY-4, approximately two and a half years ago and had it installed in my vacation home where it receives very limited use. About a year after it was installed the electronic control panel failed and was replaced by a Whirlpool factory technician.

    The unit appeared to be functioning properly until a couple of months ago when I noticed that the unit would occasionally beep and the screen would change as if someone were programming the controls without anyone touching it. I also noted that on occasion the screen would freeze momentarily when trying to program it but the unit otherwise seemed to work normally. Last month my wife placed a small dish of food in the oven to reheat it and set the timer for 1 minute then left the kitchen area and forgot to check on it after the 1 minute time was up. About 20 minutes or more later I smelled a strong odor of smoke emanating from the kitchen and found the microwave still running at full power. I quickly opened the door of the oven which turned it off but the oven was full of smoke and the food was burned so heavily that it looked like lumps of charcoal. The microwave safe food cover was burned and melted almost beyond recognition. I can’t help but think that had I not been nearby the unit would have continued to heat until something caught fire and caused extensive damage to my home.

    I contacted Whirlpool service and thought the until was still under warranty due to the service six months earlier but they denied any further responsibility and told me they could only fix it if I paid the full cost of repairs which, most likely, would exceed the purchase price of the unit. Since they can offer no assurance that another repair will last any longer than the previous one I am forced to replace the unit with a more reliable one.

    I did some research on this problem and it appears strikingly similar to reported problems with Kitchenaid brand microwaves also made by Whirlpool which would just randomly start on their own. I believe that any kitchen appliance that can start on its own or run longer than the time for which it has been programmed is extraordinarily dangerous and should be recalled immediately.

    Model
    GH7208XRY-4
    Serial number
    TR20110028
    Bought from
    Whirlpool
    Bought
    Apr 16, 2012, about then
    Where
    Delavan, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 69, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Oct 22, 2014, sent to the company Nov 13, 2014, published by CPSC Dec 1, 2014

    The product, in the report: Microwave (counter top (installed in wall)) The serial number is XV25200045. Model number is WMC30516AB0

    The consumer stated that her husband turned on the microwave. The consumer stated that big flames and sparks came out from the inner side of the microwave. The consumer stated that the flames were coming from a plate on the inner right side.

    The consumer stated that her husband pressed cancel and turned off the microwave.

    The consumer has not used the microwave after that.

    The consumer contacted the retailer and informed them of the incident. The consumer was told that microwaves only last for 2-3 years. The consumer was not offered any other assistance.

    The consumer purchased another microwave and is waiting on it to be delivered.

    The consumer has not contacted the manf yet but plans to do so.

    Model
    WMC30516AB
    Serial number
    XV25200045
    Bought from
    Bobby Teague Appliances, North Carolina
    Bought
    Jan 28, 2013
    Where
    Winston-Salem, North Carolina: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  16. Hurt, no treatment

    Made Sep 14, 2014, sent to the company Sep 22, 2014, published by CPSC Oct 6, 2014

    The product, in the report: This is a Whirlpool Gold above range Stainless Steel microwave oven.

    The plastic spacer between the door handle and the door to the microwave fractured resulting in a jagged edge. Using the microwave can result in a minor laceration to the users hand.

    Since this is an above range microwave, the angle at which the user reaches up to the door handle causes the jagged edge to catch on the side of the users hand on the pinky finger near the first knuckle, resulting in a minor laceration.

    Model
    GMH5205XVS - 1
    Serial number
    TR 2 15 14289
    Bought from
    Home Manufacturer - Winchester Homes
    Bought
    Dec 7, 2012
    Where
    Ashburn, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 35, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Whirlpool Gold, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  17. No one hurt

    Made Sep 3, 2014, sent to the company Sep 11, 2014, published by CPSC Sep 25, 2014

    The product, in the report: Counter top microwave made by Whirlpool, small profile capasity .05, black model number WMC20005YD-0 serial number TR 3 17 15042 made April 2013

    Counter top microwave made by Whirlpool adds its own time to settings. Last night the unit came close to causing a full on fire. Whirlpool model WMC20005YD-0. I have looked this up on the internet and there are other people with the same experience.

    Model
    WMC20005YD-0
    UPC
    unknown
    Serial number
    TR 3 17 15042
    Bought from
    Lowels, California
    Bought
    Aug 1, 2013, about then
    Where
    San Diego, California: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  18. First aid

    Made Jun 12, 2014, sent to the company Jun 25, 2014, published by CPSC Jul 10, 2014

    The product, in the report: Microwave

    The corners of the microwave cause lacerations with even the slightest of contact.

    Serial number
    TR U 05 16565
    Bought from
    Home Depot or Lowe’s, Virginia
    Bought
    Dec 15, 2007
    Where
    Unspecified: Unspecified
    Who was involved
    Age 42, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  19. No one hurt

    Made May 27, 2014, sent to the company Jun 4, 2014, published by CPSC Jun 18, 2014

    The product, in the report: Stainless steel microwave oven over the stove

    Microwave oven caught fire. Being used for only 10 seconds and a pop was heard, I turned back and saw the fire thru the window. Immediately shut off, some smoke was still coming out so immediately unplugged. The model # MH1150XMS-3. The fire appears to have come out of the opening where the plastic hook is for holding the rack. It does not appear to have come from food or dish, etc. thankfully, I was still in kitchen when this happened, I had only made it 3 steps away when I heard the pop and turned back and saw the fire. Called whirlpool and after a long wait and aggravating conversation with a “safety supervisor” as she described herself, stated they would send a repair man out but I would be responsible for cost of parts to repair...... I simply want someone to know that this product is dangerous.

    If any questions, I can be reached at [REDACTED] or [REDACTED]

    Thank you.

    Model
    MH1150XMS-3
    Serial number
    TRS 44 82282
    Bought from
    Lowes
    Where
    Lexington, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Mar 24, 2014, sent to the company Apr 18, 2014, published by CPSC May 2, 2014

    The product, in the report: Microwave/Oven Combination Unit

    The consumer has a microwave/oven combination unit where the mirowave is located above the oven. The consumer stated that she turned on the oven on self clean mode. The consumer stated that the oven was set to self clean for approximtely 2 hours. The consumer stated that the microwave glass exploded. The consumer stated that the shattered glass went all over the kitchen. The consumer contacted the manf on 3/24/14 and they informed her that they would repair the unit for her. The manf would pay for the expense. The unit is not under warranty. The consumer has previously used the self clean feature in the oven. There are no recalls on the unit.

    Model
    RMC305PVS01
    Serial number
    D05094559
    Bought from
    Brandsmart, Florida
    Bought
    Jul 1, 2011, about then
    Where
    Boca Raton, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Nov 1, 2013, sent to the company Dec 6, 2013, published by CPSC Dec 20, 2013

    The product, in the report: Over the range Microwave

    Consumer stated that while baking a potato for approximately 2 mins, she noticed that a large flame erupted in the microwave. She canceled the operation of the microwave and used a dish towel to contain the flames. The incident had caused the potato to be charred. She had used the microwave to bake potatoes before but this was the first incident.

    (11/1/13) The manufacturer was contacted online and she was informed that she should check her warranty since she had purchased the unit only 3 months ago.

    Caller is concerned that she has used several microwaves over the past years and feels that this unit poses a potential fire hazard and should be investigated.

    The product is not involved in a recall.

    Model
    wmh53520aw-1
    Serial number
    tr32515514
    Bought from
    Sears, Illinois
    Bought
    Aug 28, 2013
    Where
    Morton, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  22. Not said

    Made Oct 18, 2013, sent to the company Oct 25, 2013, published by CPSC Nov 8, 2013

    The product, in the report: Whirlpool Gold Microwave (stainless over the counter wall mount) Model # GH7155XHS-1 Serial #FGP1915585

    At my residence I have a Whirlpool Gold microwave Model #GH7155XHS-1. The appliance automatically starts when the door is closed and is generating energy (heat is produced). I am seriously concerned about a fire hazard should the unit start on its own in the middle of the night or when I am not home. Any assistance with this issue would be appreciated. Sincerely, [REDACTED]

    Model
    GH7155XHS-1
    Serial number
    FGP1915585
    Where
    Lee’s Summit, Missouri: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool Gold Microwave, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Unspecified
  23. No one hurt

    Made Aug 5, 2013, sent to the company Aug 13, 2013, published by CPSC Aug 27, 2013

    The product, in the report: Whirlpool model # WMH76718AB OTR Microwave

    On numerous occasions when using this microwave the unit fills with steam, unable to see inside the microwave through door due to condensation on glass. When microwave door is opened steam billows out. Condensation covers the glass and inside unit walls andfloor are covered, in one case it puddled in the corner of the unit. Danger due to the steam coming out of the unit when door is opened. There appears to be no venting of the heat/steam from inside the microwave. Someone is going to get hurt. I contacted whirlpool 4 times and had two warranty repair technicians come out. Both technicians said the unit is operating as designed, but had an “excessive” amount of steam buildup. Both stated they would not buy this unit. Whirlpool said it is operating normally and should have this buildup inside when cooking. I have a video I would like to share. I am going to try to get Home Depot to take the unit back, but I think it is important that this be reported.

    Model
    WMH76718AB
    Serial number
    TR 3 20 10642
    Bought from
    Home Depot
    Bought
    Jul 3, 2013
    Where
    Tampa, Florida: Home/Apartment/Condominium
    Who was involved
    Age 58, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  24. Not said

    Made Jul 30, 2013, sent to the company Aug 7, 2013, published by CPSC Aug 21, 2013

    The product, in the report: Over the range microwave

    Whirlpool over the range microwave, model MH1150XMS-2, caught fire during use.

    Model
    MH1150XMS-2
    Serial number
    TRS3046518
    Bought from
    Unknown, Florida
    Bought
    Aug 1, 2005
    Where
    Cutler Bay, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Unspecified
  25. No one hurt

    Made Jun 25, 2013, sent to the company Jul 12, 2013, published by CPSC Jul 26, 2013

    The product, in the report: microwave

    (06/21/2013) The consumer stated that she was in another room. The microwave was not in use. The consumer stated that the upstairs filled with smoke. The circuit breaker tripped. The consumer assumed it was a fan that she had in the room. The consumer stated that the next day she came into the kitchen, there was a lingering smell. The consumer noticed that the clock on the microwave was not working. The consumer opened the door, the smell was very strong.

    06/22/2013) The consumer contacted the manufacturer by email. The consumer received a response on 6/25. The company asked the consumer to allow them to send a factory authorized service technician out to inspect the product. The consumer stated that she responded with the information for the technician.

    Model
    GT4175SPQ
    Serial number
    FGS0601977
    Bought from
    Fearings’ Appliance, Wisconsin
    Bought
    Jun 1, 2009, about then
    Where
    Baraboo, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Jun 10, 2013, sent to the company Jun 28, 2013, published by CPSC Jul 15, 2013

    The product, in the report: built-in microwave

    (07/10/2012) The consumer stated that the microwave statrted coming on by itself. The consumer stated that the turntable on the inside would be going around. The microwave would be hot on the inside. The consumer contacted the manufacturer. A repair technician was sent out three different times. Twice when repair came out, they did nothing. The third time when repair came out, the technician could not do anything because the wrong part ,which is a panel assembly,was been mailed to the consumer from Whirlpool. The consumer does not have the dates nor who she spoke with. The repair technician advised the consumer that even if the part was correct, he felt that it would not have solved her problem. The consumer was advised that even though she unplugged the microwave, there was enough electricity store to cause the microwave to come on by itself. She was advised to unplug it and leave the door open. The consumer is afraid that the microwave will catch on fire.

    (06/2012) The consumer contacted Whirlpool because the part was not right. The consumer stated that she left messages and no ever called her back.

    Model
    GH5184XPS-6
    Serial number
    PRW2323617
    Bought from
    builder, Virginia
    Bought
    Aug 1, 2008
    Where
    Ashburn, Virginia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool Gold, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Jun 3, 2013, sent to the company Jun 20, 2013, published by CPSC Jul 5, 2013

    The product, in the report: Microwave

    Microwave - June 3rd, 2013 the caller and his wife were out for a few hours and when they returned the microwave was running by itself, was extremely hot and couldn’t be touched.

    Although all the alarms in the house were going off there was no visible smoke.

    The microwave had not been used at all that morning.

    The caller unplugged the microwave immediately.

    He is reporting this product as a fire hazard stating that if he had been away longer there may have been a fire with property damage.

    There have been injuries

    Model
    MCO160UW
    Serial number
    DJ07X05854
    Where
    Clementon, New Jersey: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made May 21, 2013, sent to the company May 30, 2013, published by CPSC Jun 13, 2013

    The product, in the report: Above the range Whirlpool Microwave

    The microwave was purchased in October of 2011. During May of 2013, a piece of plastic that connects the handle to the microwave has started to break and flake off. This microwave is an above the stove model, so I have a concern that the plastic is breaking and flaking off while I am cooking something below on the stove. This would be both a potential fire hazard if the plastic landed on the cooking elements (both gas or electric) and a choking hazard if it fell into something that was cooking on the stove. A call was placed to Whirlpool to discuss this issue but they only wanted to place a service call which would cost me over 100.00.

    I still own and use this microwave and there is still a good amount of plastic left to fall before the handle falls off, but I still have a concern over the fire and choking issues.

    Model
    WMH3205XVS-2
    UPC
    I don’t know
    Serial number
    TR12925591
    Bought from
    Finer Homes via Ferguson Enerprises, Virginia
    Bought
    Oct 19, 2011, about then
    Where
    North Chesterfield, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 46, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made May 10, 2013, sent to the company May 20, 2013, published by CPSC Jun 4, 2013

    The product, in the report: Whirlpool Microwave hood combination Model MH1160XS Black over the range microwave oven with turntable.

    1 hour ago I started our Whirlpool Model MH1160XS Microwave Hood combination (manufacture date 2007) and after about 3 minutes smoke and a terrible odor began billowing from the upper right corner of the unit. I immediately opened the door to stop the cycle. Smoke continued to pour from the unit for several minutes. There was not a fire, but I happened to be in close proximity to the unit when the smell and smoke started. This is an over the stove unit which is mounted under a short kitchen cabinet. If I had not been close by, there would have been a potential fire situation. This is extremely dangerous!!! We have smoke detectors, but I caught the problem before it went off.

    Model
    MH1160XS
    Bought from
    Lowes Hardware, North Carolina
    Bought
    Jul 28, 2007
    Where
    Granite Falls, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 19, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Feb 18, 2013, sent to the company Mar 6, 2013, published by CPSC Mar 21, 2013

    The product, in the report: over the counter installed microwave oven

    microwave - Whirlpool - sparked and had black soot near the area of where the shelf bracket ties into the wall of the oven

    Model
    MH1170XSB-3
    Serial number
    TRU3670079
    Where
    Cherry Hill, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 64, Female
    The reporter’s relation to them
    Self
    As this report names them
    made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Feb 11, 2013, sent to the company Feb 20, 2013, published by CPSC Mar 7, 2013

    The product, in the report: Whirlpool Gold Microwave/Convection oven. Model GMI8155XJT, Serial # FGP 3901418, Manufactured September, 2003.

    In July, 2010 my Whirlpool Gold microwave/convection oven self started. We were sitting only a few feet away when it started smoking. It cost us over $500.00 to repair it. We contacted Whirlpool, but they would not accept responsibility. Now I am hearing on the TV news that Kitchenaid (which are manufactured by Whirlpool) are selfstarting and causing fires.

    Model
    GM8155XJT
    Serial number
    FGP 3901418
    Bought
    Nov 1, 2003, about then
    Where
    Livingston, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Feb 11, 2013, sent to the company Feb 20, 2013, published by CPSC Mar 7, 2013

    The product, in the report: Microwave over the stove type

    On 2/10/13 We used the microwave several times and each time it sparked. We notices later the bottom of the door and frame of the microwave has burn like damage on it.

    Model
    WMH1162XVB1
    Serial number
    TRW3940147
    Bought from
    Lowes
    Bought
    Jan 1, 2008, about then
    Where
    Franklin, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Feb 6, 2013, sent to the company Feb 13, 2013, published by CPSC Mar 8, 2013

    The product, in the report: Whirlpool over the stove microwave black Model number: MH8150XMB-0 Serial number:TR P 43 14642

    I saw a report about the microwaves. I have a Whirpool microwave(over the stove microwave) It turns itself on sometimes. I didn’t think much of it at first so I just left it alone. But I never unplugged it. But now since I know what could happen it’s unplugged.. It comes on often at least every other day.

    Model
    MH8150XMB-0
    Serial number
    TR P 43 14642
    Bought
    Feb 1, 2003, about then
    Where
    Humble, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Feb 5, 2013, sent to the company Feb 28, 2013, published by CPSC Mar 15, 2013

    The product, in the report: Whirlpool Gold under cabinet microwave

    (12/25/2012) The consumer stated that she had melted a stick of butter earlier in the day. Later on the day her husband discovered that the microwave was on fire. There was flames on the left hand side of the microwave. The consumer stated that the fire was put out with a towel. The turntable on the inside of the microwave melted. The metal on the inside is charred. The outside is fine. The consumer stated that the key pad and the fan works, but the microwave is unusable.

    The consumer stated that she never had any problems with the microwave.

    Model
    MH6150XLS
    Serial number
    FGM1201305
    Bought from
    builder, Missouri
    Bought
    Oct 5, 2012, about then
    Where
    Wentzville, Missouri: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Feb 1, 2013, sent to the company Feb 11, 2013, published by CPSC Feb 26, 2013

    The product, in the report: Whirlpool Accuwave system biscuit color manufactured February 2004 MicrowaveHood combination.

    We have a whirlpool Gold AccuWave System which own (Kitchenaid)model # GH9176XMT-1 purchased 2007, It did spark flames when used when we first got it they came out and determined the door was defective and replaced it. 2012 it has since added time or changed the way it was originally started, let say press 2 to heat for 2 minutes, turn to look at it and it’s cooking for 10:30 on it own. Next you start it and it starts sparking flames inside for no reason with nothing inside the oven, and have to cancel the heating time and start over, which makes me nervous. It has done this through out the years. The last time it sparked flames it showed error code F7 on the control panel and turned itself off. we unplugged it and restarted it for it to do the same thing. I won’t use it now. Called Whirlpool and they said they had no reports of this and stated a repair person need to come find out what code F7 is and should unplug it and not use it. Hoping someone can get this recalled. Don’t wanna lose my home in a fire over some default that they don’t want to recall.

    Model
    GH9176XMT-1
    Serial number
    TRR0610055
    Bought from
    Quadrant Homes, Washington
    Bought
    Jul 30, 2007, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand whirlopool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made Jan 31, 2013, sent to the company Feb 15, 2013, published by CPSC Mar 4, 2013

    The product, in the report: over-range wall mounted microwave oven

    Maytag over-stove microwave, model MMV4205BAW, s/n 17283056NN. The other night, I set the time with power at 8 and as soon as I pushed start, this extremely loud sound with an intensely bright white light came from the right side behind the vent grill. As fast as I could, I opened the door to stop the cycle. It was obviously an electrical arcing of some kind for some reason and was very frightening. To find out if it would do it again, I cleared the settings, then set the time with the power full, put my hand on the handle to open the door as quick as possible if necessary and then pushed start. It didn’t arc. However, the incident left my family quite spooked. Just tonight we saw a report on the news that there are a number of over range microwaves that have caught fire, many of which weren’t even on at the time. This report combined with our own experience has us very concerned about the safety of this microwave. This isn’t the first time I’ve had an issue with this unit, as I’ve had to replace 3 times the sprocket piece in the center that the turntable plate grips onto to rotate. In each case, the fault has been a crack in the thin plastic of the cylinder that pushes over the spindle. The crack has been the same spot in all the pieces and it usually takes about 9 months to a year and then it breaks. Once the crack appears, it can’t grip the spindle to rotate the turntable.

    Model
    MMV4205BAW
    Serial number
    17283056NN
    Bought from
    Home Depot
    Bought
    Jul 14, 2010, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  37. No one hurt

    Made Jan 30, 2013, sent to the company Feb 6, 2013, published by CPSC Feb 21, 2013

    The product, in the report: Whirlpool Microwave Hood Combination in White. 30 inches wide by 16.5 inches tall. MH2155XPQ-0

    Dear Consumer Product Safety Commission,

    Our Whirlpool Microwave with Hood Combination began running on it’s own while we were asleep on Monday, January 28-2013. Upon awakening at approximately 5:40 AM we found the appliance in the heating mode and the operational display indicating “Locked” which prevented us from shutting the appliance down. We had to disable the appliance by opening the door and pulling the electrical plug. The microwave has never had an operational issue prior to this incident.

    Thankfully we had a power outage that morning and the Whole House Generator began running which alerted my wife and I to the microwave running non stop which had possibly saved our lives.

    The only changes at our home have been a “Smart Meter” which was installed on December 31-2012 by our local electric utility provider.

    The following day I had the Whole House Generator checked by an authorized Generac Dealer for proper operation, and our utility provider check our electric service for proper operation and no operational deficiencies were found. We are confident the Whirlpool Microwave has a major fault.

    We hope this information is helpful to others.

    Thank You

    Model
    MH2155XPQ-0
    Serial number
    TR R3916489
    Bought from
    Lowe’s
    Bought
    Apr 2, 2005
    Where
    Glen Allen, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 55, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Oct 22, 2012, sent to the company Nov 16, 2012, published by CPSC Dec 3, 2012

    The product, in the report: Microwave Oven

    The consumer says his wife placed a potato in the microwave. She stepped away and came back affter a few minutes and found the microwave unit was engulfed in flames. It is completely scorched.

    The consumer contacted the manufacturer this past Tuesday October 16th who told him they were not supposed to place a paper towel inside the microwave. The manufacturer sent out a technician on the 18th of October who said that they did use the unit properly. The technician said the unit is beyond repair.

    The consumer says the manual states clearly to place a paper towel under a potato. The consumer feels that there is a problem with these microwaves and they are trying to get away with it by making the consumer the scapegoat.

    The manufacturer ultimately decided to offer the customer a replacement unit.

    Model
    GMH6185XVS2
    Serial number
    TR13918495
    Bought from
    came with home
    Bought
    Jun 15, 2012
    Where
    The Villages, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Oct 17, 2012, sent to the company Oct 24, 2012, published by CPSC Nov 7, 2012

    The product, in the report: microwave with rangehood

    Was cooking a bag of popcorn when smelled something burning and smoke coming from microwave. Thought it was the popcorn that caught fire but found instead that the plastic clips that hold the metal rack caught fire. The rack was not in the microwave when the clips caught fire. The popcorn was under cooked and the timer was set by the microwave for popcorn which was three minutes. Stopped the microwave and have not used microwave again. Looked online for problems with this unit and found there was a recall for units built with a different serial number but then found other complaints with the exact same problem that happened to me, but they were told that they did not fall under the recall. Don’t care if it is under recall or not just warn others that this unit can catch fire and not to use them. Thank You for trying to protect the public from defective products. This unit can cause major damage.

    Model
    mh1150xmq-0
    Serial number
    trp4593082
    Bought from
    came with new home
    Bought
    Jun 6, 2005, about then
    Where
    murrieta, California: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Aug 17, 2012, sent to the company Sep 25, 2012, published by CPSC Oct 10, 2012

    The product, in the report: Microwave oven

    Subj: Defective Whirlpool Microwave Oven, Model # WFGS20S0ABO, Serial # R21010333

    I am writing to advise you that I believe the Whirlpool Microwave listed above is both Defective and a Safety hazard.

    We moved into our newly built home on May 1, 2012. Shortly after moving in, we attempted to use the microwave oven to reheat food items. This microwave has 2 layers. Layer one is the rotating bottom plate layer and layer 2 is a grill rack like material. The Microwave arced/sparked off on the corner and left a burn mark on both the lining of the microwave and the corner of the grill/ rack.

    We called Whirlpool, who in turn sent out a Technician from a local company. The Technician acknowledged that there was a problem but was not ready to call it a defect until she was able to confer with Whirlpool. The Technician returned a 2nd time and again acknowledged there was a problem but stopped short of calling it a “defect”. She indicated we would have to pursue it as a “Warranty” Issue with Whirlpool.

    I have written Whirlpool and advised them there are only 2 Fixes I will accept: 1. Fix the Microwave OR 2. Replace it. I have NOT heard formally from Whirlpool though they acknowledge receiving my letter.

    I believe the Builder of my home purchased these Whirlpool Appliances through Lowes of Sparks, Nevada. I have not contacted Lowes as I think it is up to Whirlpool to honor their warranty on this new appliance.

    The following is taken directly off the Whirlpool Warranty pamphlet: Cooking Rack -“Use only for 2 level cooking. To avoid damage to the microwave oven, always remove rack after 2 level cooking”.

    What this tells me is that Whirlpool has known all along that there is a problem with using the Microwave with the grill/rack in place. Why else would they try to insert a “disclaimer” in the Warranty Book.

    I believe this product is both defective and dangerous; dangerous enough to require a total recall of all units that have the 2 layer grill/rack.

    Model
    WFGS20S0ABO
    Serial number
    R21010333
    Bought from
    Lowes, Nevada
    Where
    Sun Valley, Nevada: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  41. Hurt, no treatment

    Made Aug 15, 2012, sent to the company Aug 29, 2012, published by CPSC Sep 13, 2012

    The product, in the report: Microwave-Convection Oven, Whirlpool. Stand-alone (not a built in unit) Model No. GM8155XJQ 0 Serial No. FGR1901664

    Whirlpool Mircowave-Convection oven Model GM8155XJQ 0, Serial FGR1901664 purchased December 2004. This microwave has set in one location away from the stove and sink since it’s purchase; we are the original purchasers.

    Today, 15 August 2012, at about 8:30 AM, my wife heard a noises in the kitchen: First: sounded like glass breaking, then a large bang. She walked into the kitchen, and found the oven door was slightly ajar, and the control panel was leaning out at the top of the unit. She could see into the inside, where it was sparking and arcing. She unplugged the unit and closed the oven door.

    She called our mid-20’s son from the downstairs, and by the time they got back to the kitchen moments later, it was burning. Quick work by a fire extinguisher brought the flames under control, whereupon they then moved it to the floor, and sprayed it again with the extinguisher. They were able to move the oven out to the middle of the driveway.

    In the process of dealing with the burning microwave, and subsequently putting out the fire, they both inhaled a fair amount of smoke and extinguisher material.

    Had they been moments later, or if no one had been at home, we would have lost our home and contents due to fire.

    The oven was not currently in use, it has been used about 3 hours prior for about 2 minutes.

    Model
    GM8155XJQ 0
    Serial number
    FGR1901664
    Bought from
    Lowes
    Bought
    Dec 1, 2004, about then
    Where
    McMinnville, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 25, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  42. No one hurt

    Made Aug 13, 2012, sent to the company Aug 28, 2012, published by CPSC Sep 12, 2012

    The product, in the report: A Whirlpool microwave / hood combination in stainless steel, silver and black with a white interior.

    When the metal door contacts plastic of the oven, it’s causing it to burn in 2 places. This has happened at least twice that has been noticeable from a burn smell.

    Model
    GH5184XPS - 0
    Serial number
    TR R 44 14561
    Bought from
    Home Builder
    Bought
    May 1, 2004
    Where
    Renton, Washington: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  43. No one hurt

    Made Jun 28, 2012, sent to the company Jul 9, 2012, published by CPSC Jul 23, 2012

    The product, in the report: Whirlpool Gold Model GT4175SPS stainless microwave and stainless surround

    Without cause, our Whirlpool Gold Microwave, Model GT4175SPS, began to burn. Smoke was released via the stainless surround. An incredible electrical melting smell continues to be present. Had there been no one home, the home could have been destroyed by fire. Fortunately, our son smelled the problem, ran downstairs, and was able to stop the electricity to the unit. We are currently looking to replace the microwave.

    Model
    Whirpool Gold GT4175SPS
    Serial number
    FGS0301714
    Where
    North Richland Hills, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Jun 20, 2012, sent to the company Aug 2, 2012, published by CPSC Aug 16, 2012

    The product, in the report: Whirlpool Microwave

    Caller’s microwave exploded while being used. It was set at 45 minutes but caller does not know where it was in that time frame when it exploded.

    No one was injured.

    Caller has not contacted the manufacturer but does intend to contact them.

    He was transferred from the retailer to CPSC Hotline and asked to be returned to them.

    He would like this microwave inspected & replaced. It was purchased in 2005.

    Sears repairman stated food cooked too long and it exploded & caught fire. Said a baked potato dried out in 4/5 minutes & will explode & catch fire. [REDACTED] Said it happens 2-3 times a year. Faulty manufacture I say crap made in Asia or Mexico. Sears won’t honor insurance policy!

    Model
    MH2175XSQ3
    Serial number
    TRW2422022
    Bought from
    Sears, North Carolina
    Bought
    Jun 15, 2009, about then
    Where
    Lincolnton, North Carolina: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  45. Hurt, care not known

    Made Jun 7, 2012, sent to the company Jun 15, 2012, published by CPSC Jun 29, 2012

    The product, in the report: Microwave oven

    I purchased this Whirlpool microwave oven on 3/7/10. On 5/24/12 I cooked a bag of microwavable vegetables in the microwave like I have many times before. The microwve burst into a fire and blew a hole on the left side of the microwave. Dangerous fumes came from the microwave and caused me severe headaches. I immediately contacted Whirlpool at [REDACTED] and they sent a repair man out that said that it was a manufacturer defect. The repair Man was named [REDACTED]. Repair man also took a photo. They refused to replace the microwave and offered $63.00 and wanted to haul the microwave away. They never showed up . They still have this microwave oven for sale at Lowes with different serial numbers. I am 83 years old and am warning others to beware of this microwae and that Whirlpool has pool customer service. This product is defective, dangerous. The defective one is sitting in my Garage ModelPF4M Serial WMH2175XVB-1 TRY 4347609.

    Model
    WMH2175X-VB-1
    Serial number
    TRY-4347609
    Bought from
    Lowes
    Where
    Dunedin, Florida: Home/Apartment/Condominium
    Who was involved
    Age 83, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Level of care not known
  46. No one hurt

    Made May 21, 2012, sent to the company May 30, 2012, published by CPSC Jun 13, 2012

    The product, in the report: Speedcook Microwave oven with convection g2 convect with trucapture ventilation (White) Whirlpool

    I was re-heating chicken on a paper plate. I turned around to do dishes and turned back and it looked like there was fire in my oven! I opened the door and it kept running, so I closed it and pushed the cancel button and it turned off. The 2 lights in the ceiling of the unit, possibly halogen (?) were bright orange and they were smoking. I thought my house would catch on fire! I got a stool and unplugged the unit in the cupboard above it and called the store where I purchased it. They set appt to come out to see it. I called Whirlpool and they said “tough...it is not under warranty”. they can not help. The repairman is coming later today. LATER:: The repairman is here. He said the lights that were glowing and burned out should never have come on while reheating, which is what I was doing. we called whirlpool product safety and she talked to repairman and gave him a code to allow him to take it to his shop and see what caused it and to repair it if it can be. but she said I will have to pay for parts if he can repair it, and if he cant repair it, she will prorate a replacement.

    Model
    gh7208xr
    Serial number
    tr t01 10054
    Bought from
    CHF
    Bought
    Mar 15, 2007
    Where
    Boise, Idaho: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made May 14, 2012, sent to the company May 21, 2012, published by CPSC Jun 5, 2012

    The product, in the report: Stainless Steel finish, 1,000 watt / Whirlpool Microwave

    While I was removing the plastic grille from the microwave to change the charcoal filters the unit began operating. I could not shut the unit down with the stop button. I had to pull the plug. Later that day while I was seated in the kitchen The unit began to operate by itself. Again I could not stop it using the stop button. I had to unplug it. It is permanently unplugged. It will be replaced

    This is a Whirlpool Microwave Microwave Oven Serial Number: TR10110203 Model Number: GMH5205XVS-0 Purchase Date: 04/02/2011

    Model
    ACCUWAVE Plus / GMH5205XVS-0
    Serial number
    TR10110203
    Bought from
    Pulte Homes
    Bought
    Apr 2, 2011
    Where
    Bernalillo, New Mexico: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool / Gold Series, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Apr 30, 2012, sent to the company May 8, 2012, published by CPSC May 22, 2012

    The product, in the report: Model # MH3184XPS-0 Serial # TR R 40 15098 Manufactured 9/2004 (Microwave/Hood Vent Combo Unit)

    I have a Whirlpool Microwave/Hood Vent Combo Unit, Installed new when we built our house in 2004-2005. Model # MH3184XPS-0, Ser # TR R 40 15098, Manufactured September 2004.

    Over the past few years we have had multiple incidents. We had to remove the metal rack from inside the microwave due to it arcing against the wall. Since that time there have been multiple times where you can hear what sounds like arcing in the control panel area when in use. Today my wife told me she heard the arcing sounds again. When I looked I observed arcing damage inside the door of the microwave.

    Model
    MH3184XPS-0
    Serial number
    TR R 40 15098
    Bought from
    Lowes
    Bought
    Mar 1, 2005, about then
    Where
    Benton, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 42, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made Apr 19, 2012, sent to the company Apr 26, 2012, published by CPSC May 10, 2012

    The product, in the report: Microwave Oven [REDACTED]

    Microwave caught fire during normal use.

    Model #: GT4185SKS-2 Serial #: FGP1804453

    Model
    gt4185sks-2
    Serial number
    fgp1804453
    Bought from
    BMS Homes
    Bought
    Mar 26, 2004
    Where
    Keller, Texas: Home/Apartment/Condominium
    Who was involved
    Age 40, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made Apr 1, 2012, sent to the company Apr 9, 2012, published by CPSC Apr 23, 2012

    The product, in the report: MICROWAVE 6TH SENSE OVER OVEN UNIT

    Whilpool over oven microwave model WHM2175XV with “6th sense” technology was used to automatically cook a baked potato. Potato was caught fire in microwave and microwave continued to run causing extensive smoke and potentially lethal fire.

    Model
    WMH2175VX
    Bought
    Jul 1, 2011, about then
    Where
    Stuart, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Mar 22, 2012, sent to the company Mar 30, 2012, published by CPSC Apr 13, 2012

    The product, in the report: Whirlpool Built-in combination appliance: Upper microwave and lower electric oven

    On Christmas Day, I was steps away from entering my kitchen when I heard a great “POW” noise and falling glass. The microwave’s inner door had blown shards of glass onto the kitchen floor and into the lower oven. Neither oven was turned on at the time. The outer door stayed intact. The combination microwave/lower oven was installed on 3/3/11 by Sears as a replacement because the first identical appliance, delivered on 3/19/11 and installed in June, 2008 during a kitchen renovation, consistently needed new parts and Sears offered a new appliance.

    Presently, the Sears repairman replaced the oven door unit, but could not tell me why the door blew out or if it will happen again; I do not trust the microwave now and am uncomfortable each time that I use it.

    Model
    665RMC305 PVS/ RMC275
    Serial number
    D10712280
    Bought from
    Sears Company, Georgia
    Bought
    Mar 18, 2011
    Where
    Marietta, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 78, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made Mar 21, 2012, sent to the company Mar 29, 2012, published by CPSC Apr 12, 2012

    The product, in the report: Microwave oven

    Microwave had an internal explosion and filled the whole house up with smoke.

    Model
    MH3184XPS-2
    Serial number
    TR S 46 22805
    Bought from
    Lowes, Georgia
    Bought
    Jun 1, 2009, about then
    Where
    Suwanee, Georgia: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made Mar 7, 2012, sent to the company Mar 14, 2012, published by CPSC Mar 28, 2012

    The product, in the report: Whirlpool Over The Range Microwave Hood Combination 2003

    I have a Whirlpool Over The Range Microwave Hood Combination 2003 with serial number starting with TR. It started by itself twice and we couldn’t stop it by pushing cancel button on the control panel. We had to unplug it for it to stop running. It may pose a risk of fire.

    Model
    GH8155XMQ - 0
    Serial number
    TR P 46 20538
    Bought from
    Sears
    Bought
    Feb 1, 2004, about then
    Where
    Unspecified: Unspecified
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Mar 2, 2012, sent to the company Apr 2, 2012, published by CPSC Apr 16, 2012

    The product, in the report: Microwave Oven (counter)

    The consumer stated that the microwave came on spontaneously by itself, he immediately unplugged it. This was the first time he experienced this incident with the unit.

    2/2/2012 The manufacturer was contacted and a service rep was sent out and he was advised that there was a relay problem and that the parts were not available for the microwave. He was also informed that he could have it replaced at a cost to him.

    The consumer feels that this microwave is a safety hazard and a potential fire hazard.

    Model
    MT4155SPB4
    UPC
    n/a
    Serial number
    FGY1704660
    Bought from
    HHgregg, Ohio
    Bought
    Jun 30, 2010
    Where
    Batavia, Ohio: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Feb 6, 2012, sent to the company Mar 19, 2012, published by CPSC Apr 2, 2012

    The product, in the report: Whirlpool Microwave Freestanding .5 cubic foot 750 Watts

    The consumer stated that her microwave is a potential fire hazard as the mechanism that closes tends to smoke upon use. The consumer stated that her microwave is a free standing model with a with a digital panel. The consumer stated that the product is blackening at the connector that secure the microwave shut.

    The consumer stated that the product was on for 50 seconds and began to smoke. The consumer has not called the retailer or the manufacturer. The consumer stated that she was not injured and her home was not damaged. The consumer has not called the fire department.

    Model
    WMC200051W
    Bought from
    Amazon.com
    Bought
    Nov 16, 2011
    Where
    New Orleans, Louisiana: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made Feb 2, 2012, sent to the company Feb 10, 2012, published by CPSC Feb 27, 2012

    The product, in the report: above stove microwave

    The front right rack holder / hook charred. It caught fire and left burn marks on the wall of the microwave.

    Model
    MH1150XMQ-0
    Serial number
    TR P 18 27669
    Bought
    Apr 1, 2003, about then
    Where
    West Sacramento, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made Jan 3, 2012, sent to the company Feb 1, 2012, published by CPSC Feb 15, 2012

    The product, in the report: Whirlpool 27” wall oven/microwave combo

    The consumer stated that his wall oven/microwave combo was smoking profusely after being off for 4 hours. The consumer stated that his home was not damaged and he was not injured. The consumer stated that he had to power off the circuit breaker to make the smoking stop. The consumer was advised by service that the magnetron started without the fan, without being turned on.

    The consumer did not call the fire department after the incident. The consumer stated that the microwave does appear damaged. The consumer called the retailer on December 27th 2011. and was referred to the firm. The firm stated that they will repair the product for the consumer at no expense. The repairman ordered parts on December 29th. Consumer added: As of 1/12/2012 unit still has NOT been fixed.

    Model
    RMC275PVS
    Serial number
    XY0602394
    Bought from
    Maytag Store, Tennessee
    Bought
    Aug 15, 2009
    Where
    Knoxville, Tennessee: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Dec 23, 2011, sent to the company Jan 25, 2012, published by CPSC Feb 8, 2012

    The product, in the report: Over the range microwave hood combination

    The microwave is believed to be part of CAP# 02-018.

    The respondent is a fire investigator and reported that the microwave was involved in a fire at a consumer’s home. It is believed that the microwave was the cause of the fire.

    The microwave was not in use at the time of the incident. There is damage to the microwave and to the cabinet that was located about it. There was no damage to the stove below the microwave. An estimated dollar amount for the damage had not been determined at the time of this report.

    The respondent contacted the mfr. and is wating for one of their representatives to come out and examine the microwave with him. The respondent has the microwave, but has not opened it for examination, because he would prefer for one of the mfr’s representatives to be present when he does so.

    The respondent has pictures and can provide them to the CPSC upon request.

    NOTE: Additional details for this report may be provided by the respondent when he receives his copy.

    Model
    MH7140FZ
    Serial number
    XCH2912502
    Bought from
    unavailable
    Where
    Syracuse, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Nov 22, 2011, sent to the company Nov 30, 2011, published by CPSC Dec 14, 2011

    The product, in the report: Whirlpool Microwave

    I have a Whirlpool Microwave that caught on fire when it was not being used. We were packing for a trip in my home when my child yelled that the micro had smoke coming out of it. If this would have happened a day later, while away my entire house could of burnt down.

    Model
    MH7140XFB-1
    Serial number
    XCL1323557
    Bought from
    Whirlpool
    Where
    Coral Springs, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Nov 22, 2011, sent to the company Nov 30, 2011, published by CPSC Dec 14, 2011

    The product, in the report: Model # rm770pxbqo

    Microwave contines running when the door is closed and unit is off.

    Model
    Model # rm770pxbqo
    Where
    Roswell, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Nov 15, 2011, sent to the company Nov 22, 2011, published by CPSC Dec 7, 2011

    The product, in the report: microwave/oven combo wall unit

    Whirlpool combination microwave/oven wall unit: Microwave oven fails to shut down. Microwave #FSD 2303341; June 1994

    Model
    RM280PXBQ-C
    UPC
    N/A
    Serial number
    XD3504752/FSD2303341
    Bought from
    LOWES, Florida
    Bought
    Nov 1, 2001, about then
    Where
    Tallahassee, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Oct 23, 2011, sent to the company Oct 31, 2011, published by CPSC Nov 15, 2011

    The product, in the report: Whirlpool microwave MH1150XMB-1

    The whirlpool microwave MH1150XMB-1 was not running. We warmed up some food about 15 minutes prior and the cook time was over. It was not running and nothing was going on.

    I noticed a smell - a burning smell. We looked around and noticed a fire inside the microwave. It was the small gasket under the turntable plate was burning and the plate was cracked. We immediately opened the door to the microwave and tried to remove the plate. The plate was black and cracked, and the small gasket was blackened and burnt. After removing the plate and the gasket, we closed the door. Then unplugged the unit from power.

    This is totally unacceptable quality of whirlpool. Luckily we were home and happened to notice the fire. If we had not been home, it would have been a major fire.

    Model
    MH1150XMB
    Serial number
    TRS0419168
    Bought from
    American furniture
    Bought
    May 1, 2005, about then
    Where
    GROVER, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Oct 17, 2011, sent to the company Oct 24, 2011, published by CPSC Nov 7, 2011

    The product, in the report: Whirlpool Microwve-Hood combination oven MODEL # MH7140XFB SERIAL # XCJ0815368

    My Whirlpool microwave-hood combination oven model # MH7140XFB, serial # XCJ0815368, caught fire this morning Monday Oct. 17,2011 for no apparent reason. I was heating some food at 55 seconds and set the timer for 55 seconds like I usually do. I left the kitchen for a minute and the next thing that happened was that the smoke detector went off and I saw and smelled smoke.The oven is now inoperable. There is extensive smoke damge throughout my house. It smells burned and there is black soot on the walls and ceilings.

    Model
    MH7140XFB
    Serial number
    XCJ0815368
    Where
    Brookhaven, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 63, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand WHIRLPOOL, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  64. First aid

    Made Sep 6, 2011, published by CPSC Sep 29, 2011

    The product, in the report: Whirlpool over-the-range microwave oven, white

    Whirlpool Microwave Oven Model WMH1162XVQ-2, Serial Number TR Y 14 28532, manufactured April 2009.

    When the stove-top light is selected on both the rear right quadrant of the lower surface of the interior oven compartment beneath the turntable as well as the wheeled turntable rack become blistering hot to the touch. This occurs without the oven being in use, but only with the stove-top light turned on to either the high or low setting. The white plastic wheel track in our microwave has become discolored (light brown), probably due to the heat build-up. A factory recommended technician evaluated our oven and admitted that the design flaw lay in the close proximity of the bulb to the oven compartment.

    Model
    WMH1162XVQ-2
    Serial number
    TR Y 14 28532
    Bought from
    Southaven Appliance, Mississippi
    Bought
    May 28, 2009
    Where
    Southaven, Mississippi: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  65. No one hurt

    Made Sep 2, 2011, sent to the company Sep 22, 2011, published by CPSC Oct 6, 2011

    The product, in the report: Microwave Oven

    The consumer says that the door handle is connected to the door at each end of the handle by a metallic-looking block. They are made of flimsy hollow plastic. Both blocks crumbled during the first incident.

    During the second incidennt, a piece of one of the blocks fell onto the range burner below. If something had been cooking in a pot on that burner, the plastic would have gotten into the food, presenting a choking hazard.

    The handles should be recalled so the blocks can be replaced with real metal material.

    The second incident occured in August.

    Photographs of the handle and block as well as of the detached piece are attached.

    Model
    WMH3205XVS
    Serial number
    TR10110345
    Bought from
    Pacific Sales, California
    Bought
    Mar 5, 2011
    Where
    San Jose, California: Unspecified
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Aug 16, 2011, published by CPSC Sep 8, 2011

    The product, in the report: Whirlpool Gold Microwave / Convection Oven - Stainless Steel - Over the Stove/Oven

    This is regarding a Whirlpool Gold microwave/convection oven (model number GMH6185XVS0) that I purchased on Sept 30, 2009.

    I was making dinner and went to quickly heat something up in the microwave. Immediately I noticed that the microwave was louder and then it made a weird electrical zap kind of noise. I opened the door wondering if there was something metal in the microwave, there wasn’t. I proceeded to remove the packaging that the food was on and put it on a paper plate and tried to reheat it again. This time, the microwave appeared fine (no loud noise or zap). The problem, however, is that the food didn’t heat up. I tried a few more times with no result.

    The next day, my husband tried to reheat something in a microwave-safe dish and had the same loud noise and zap. We decided to unplug the microwave and call Whirlpool.

    The Whirlpool rep stated they were not able to troubleshoot microwaves over the phone. The only thing suggested was to switch off and on the breaker. I was given names to service repair companies, which I called. According to the repairman, it appears that the issue is related to an open High Voltage circuit within the microwave (zap noise) and the magnetron. They are coming out to repair the microwave at a cost of approximately $200.

    While obviously frustrated by purchasing such an expensive appliance only to have major problems less than 2 years later, I was mortified to see similar issues posted by consumers like myself across the web.

    This issue appears to be more than an occasional glitch and Whirlpool should acknowledge the issue and repair these microwaves!

    I called Whirlpool back after learning more. Whirlpool said that there were no product recalls on this item. The third customer service rep I spoke with stated something to the effect that there were some issues with the model # I owned, but wouldn’t explain further other than to say that my particular issue was not covered.

    I acknowledged Whirlpool’s response that consumers post things on websites that they cannot control nor take action on without talking to the consumer. According to many of the posts, however, people are contacting Whirlpool and are getting nowhere, so I then asked the customer service rep if she could search specific model numbers and see what issues consumers have been calling about to verify if there is a pattern. She said that a search like that is possible. When I asked if she would do such a search, she said that that is not part of her job, however, she would document my suggestion. I asked her, if in her opinion, anyone would pursue this request and she said that it is logged in my record. Asking her again, she said that would send the request to her supervisor. I am not confident, however, that anyone within Whirlpool will look into this.

    I was asked by Whirlpool what I wanted out of my call to them. I stated that the bottom line was that it appeared the trouble I have with my microwave is echoed across the web by other consumers and doesn’t seem to be an isolated problem. Because the rep didn’t have any specific knowledge of the incidents, I wanted them to do their own measurable searches to verify or dispute the information (as stated above). Based on their findings, than pursue to rectify the situation, and if they found a pattern of similar issues, for them to publicly acknowledge the issue and repair the microwaves.

    I paid a large sum of money for a microwave/convection oven purchased less than 2 years ago that is no longer working properly and is potentially a hazard to myself and other consumers and feel that Whirlpool has a responsibility to find out if that is true or not.

    For our family, we’ve learned an expensive lesson, and won’t be buying from Whirlpool again unless they get their act together and start caring about the quality of products they produce and the consumers that purchase them.

    Model
    GMH6185XVS-0
    Serial number
    TRY3111303
    Bought from
    www.partners.whirlpool.com
    Bought
    Sep 30, 2009
    Where
    Prior Lake, Minnesota: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool Gold, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Aug 10, 2011, published by CPSC Sep 1, 2011

    The product, in the report: Whirlpool under the cabinet built in microwave oven

    While cooking item wrapped in paper towel in microwave oven, paper towel caught fire. [REDACTED] frozen dinner also caught fire while cooking. Small hole burned in wall of microwave. Also burn marks on side of oven where rack attaches.

    Model
    MH7130XEZ-2
    Serial number
    FGH5201125
    Bought from
    In home when purchased
    Where
    Jacksonville, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made May 14, 2011, published by CPSC Jun 7, 2011

    The product, in the report: Microwave hood combination model # GH 5184 XPQ-3

    Whirlpool Microwave model # GH5184XPQ-3 serial # TRT 0811655 -4.5 years old -did spark inside-smell of burning wire and now does not work/heat. Contacted Whirlpool Supervisor [REDACTED]/customer service /MI office. [REDACTED] did not care about how unsafe there product was, only that I was out of WARRANTY and that Whirlpool would not repair or replace product.

    Model
    GH 5184 XPQ-3
    Serial number
    TR T 0811655
    Bought from
    Centex, Texas
    Bought
    May 13, 2011
    Where
    Murrells Inet, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 48, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  69. No incident, no one hurt

    Made Apr 4, 2011, published by CPSC Sep 1, 2011

    The product, in the report: Microwave oven

    I put a potato in the microwave, which is a sensor/touch microwave. The microwave burnt up and exploded, leaving extensive damage to my house. Consumer was able to put off the fire not Fire Dept. was involved.

    No injury.

    Model
    GH8155XJT-0
    Serial number
    TR0310310
    Bought from
    Sears, Missouri
    Bought
    Jun 11, 2002
    Where
    St. Louis, Missouri: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Microwave ovens

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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