Hearth Record

Back to Microwave ovens

Samsung microwave ovens

176 reports to CPSC, the latest made Oct 15, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 4, 2026.

  • 176reports to CPSC
  • Oct 15, 2026the latest report was made
  • Mar 14, 2011the earliest
  • 0with the company’s comments
Brand
Samsung
Makers
SAMSUNG ELECTRONICS AMERICA, INC. (SEA) and SAMSUNG ELECTRONICS MALAYSIA SDN. BHD. (SEMA)Makers, importers or sellers, as the reports name them
Product
Microwave ovensCPSC’s product type: Microwave Ovens (code 264), in Kitchen: Appliances
Other ways the reports write the brand (3)

“Samsung Hosehold Microwave Oven”, “Samsung over the range microwave oven” and “samsun”

By month

17 reports from November 2025 to October 2026; the most in October 2026, 2. 159 earlier reports, since March 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20262
September 20261
August 20261
July 20262
June 20262
May 20261
April 20262
March 20261
February 20262
January 20261
December 20252
July 20251
May 20251
February 20251
January 20251
September 20241
August 20241
July 20241
April 20241
February 20242
January 20241
October 20232
June 20232
April 20231
March 20232
February 20231
December 20221
November 20221
September 20222
July 20222
May 20221
April 20221
January 20222
December 20212
November 20211
April 20211
January 20211
December 20202
September 20201
August 20203
July 20201
May 20201
February 20202
December 20191
October 20191
September 20191
July 20191
April 20191
January 20191
November 20181
September 20182
August 20183
May 20181
April 20181
January 20181
September 20172
May 20171
April 20171
February 20173
January 20173
November 20163
October 20161
September 20161
August 20163
July 20163
June 20162
May 20161
April 20161
March 20163
February 20162
January 20161
December 20151
October 20152
September 20152
August 20155
July 20151
April 20153
March 20152
February 20152
November 20143
October 20142
September 20142
July 20142
May 20141
April 20141
March 20142
February 20141
January 20141
December 20131
September 20132
August 20131
July 20135
June 20132
May 20133
April 20131
February 20131
January 20133
December 20121
November 20121
October 20121
September 20123
August 20123
June 20121
March 20122
February 20121
October 20111
August 20111
May 20111
March 20111

How badly anyone was hurt

  • Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
  • First aid 8 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 13 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 2 CPSC: Injury, Level of care not known
  • No one hurt 131 CPSC: Incident, No Injury
  • No incident, no one hurt 11 CPSC: No Incident, No Injury
  • Not said 10 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 4, 2026. Updated daily.

  1. No one hurt

    Made Apr 19, 2016, sent to the company Apr 27, 2016, published by CPSC May 11, 2016

    The product, in the report: Samsung over the range microwave Model # SMH9207ST Serial # J4MY7WOC70071K

    Samsung over the oven microwave would not respond to STOP/CLEAR and continued running after only 30 seconds of use. I opened the door and the interior was hot to touch but after a few more attempts to shut off, the power went completely out. The interior light did not come on when the door was opened and the digital clock was out. I assumed it threw the circuit breaker and I did not attempt to restart it as I was concerned that the unit was unstable and hot. After spending the next 35 minutes upstairs, I came down to find it running and something was definitely burning. I opened the microwave door and part of the inside door panel had melted onto the interior. It was extremely hot and would not shut off manually so I had to unplug it from within a cabinet above the unit. I have reported it to Samson and they have a ticket number ( 5114039195) associated with the report. I looked on line at the incidences of various makes and models that have been reported spontaneously starting while families were sleeping or away at work with entire kitchens burned. Please look closely at the number of occurrences and find a means of more closely inspecting the dangers these appliances pose before approving passing their safety standards.

    Model
    SMHO207ST
    Serial number
    J4MY7WOC700761K
    Bought from
    Best Buy?, Massachusetts
    Bought
    Jan 1, 2015, about then
    Where
    New Bedford, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Mar 23, 2016, sent to the company Mar 31, 2016, published by CPSC Apr 21, 2016

    The product, in the report: microwave, silver samsung brand

    I have a samsung microwave, and when you open the door it seems to be running. The light, and fan turn on. (the turntable is broken so iit doesnt turn on. I want to make sure that it isnt actually cooking when it is on. I put a bunch of tinfoil in the microwave, and opened it very slightly so it would run, and nothing happened. I also tried this with water and the water didnt heat so i am pretty sure that it is not actually runnning but i would rather be safe than sorry.

    Where
    brighton, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 19, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Mar 16, 2016, sent to the company May 19, 2016, published by CPSC Jun 3, 2016

    The product, in the report: Above-the-Stove Microwave Professionally installed

    The consumer indicates that she was away on vacation for eight days and her home was left alone. When the consumer came back home, she noticed the microwave was running - indicating that it was cooking baked potatoes. The consumer touched the glass door and it was very hot. The consumer proceeded to hit the stop button and the microwave turned off. Two or three minutes later, the unit came back on again by itself. The consumer opened the door and it shut off; the glass turntable was very hot. The consumer added had she not arrived home when she did, there would have been a fire.

    The consumer unplugged the unit for some time. Approximately half hour later, the consumer plugged the unit back in and reset the clock as the unit does not function without it. Everything seemed fine until the unit came back on again indicating that it was baking potatoes. The consumer unplugged the unit immediately. The consumer indicates that this happened approximately three more times that night. The unit was left unplugged overnight.

    The next day the consumer plugged the unit back on but this time the clock would not reset. Error code: SE was on display and the consumer could not get her microwave to function at all.

    03/08/2016 - The consumer contacted the manufacturer and explained the situation. The representative she spoke to informed her that they would send a Service Technician to inspect her unit. The consumer noted according to web search, this is a known issue with many complaints, why no recall?

    03/09/2016 - The consumer received a call from the manufacturer’s Product Safety Department wanting to know if anybody had been hurt, or if there were any damages to the unit or her home. The consumer asked if they would replace the microwave altogether and she was informed that they could not do that so long as the unit was still reparable. The consumer noted she is unplugging the microwave when she goes out, because the repair person said it could happen again. The consumer asked, “What if the microwave did not catch on fire?” The consumer stated she is fearful that this could happen again, even though it was repaired.

    03/11/2016 - The Service Technician inspected and repaired the microwave by replacing its control panel. The Service Technician indicated that he could not guarantee the problem would not happen again. The consumer states that she incurred no charges for the service nor the part; the control panel comes with either a sixty or nine-day warranty.

    The consumer indicates that the unit was installed professionally, and that it is not included in a warranty any longer.

    Model
    SMH9187ST
    UPC
    Unknown
    Serial number
    J4LV7M0Z202421T
    Bought from
    Lowe’s, New York
    Bought
    Oct 15, 2013, about then
    Where
    Warwick, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Mar 14, 2016, sent to the company Mar 22, 2016, published by CPSC Apr 5, 2016

    The product, in the report: Samsung over the range microwave oven

    After heating food in my Samsung OTR the door was opened and the food was removed when the microwave door was closed (with no settings selected) a hum was heard coming from the microwave. After hearing the hum I opened the door again and the hum stopped when closed again the hum continued then started to smell electrical wire burning. I unplugged the microwave and opened the door and noticed the microwave plate was very hot to the touch. Then I called Samsung support for help.

    Model
    SMH1816W
    Serial number
    J614 7WOC700684V
    Bought from
    Lowes, South Carolina
    Bought
    Oct 1, 2012, about then
    Where
    North Charleston, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 56, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made Feb 20, 2016, sent to the company Feb 29, 2016, published by CPSC Mar 14, 2016

    The product, in the report: 1 kW, 1.7 cubic ft, black over-the-range microwave FCC ID: A3LOTR17M3

    After closing the door to our Samsung SMH1713 over-range microwave, there was a noticeable buzzing noise coming from the unit. We purchased this microwave from Best Buy online in August 2013, and I installed it myself, replacing a unit that was at least 10 years old, but probably closer to 15 or 20. The buzzing noise was worrisome, and some investigation -- primarily with a [REDACTED] cup filled with cold water -- showed that as soon as the door is closed, the magnetron turns on at full power. The time cook controls turn on the oven light and turntable, but do not affect the continuous operation of the magnetron. The power settings do not seem to modulate the duty cycle of the magnetron, either. The only way to turn off the microwave is to open the door (this stops the buzzing and heating) or to unplug the unit, of course. If the door is closed, as soon as the microwave is plugged in, the magnetron turns on. This seems to be a pretty significant safety issue: the high-voltage DC modulation circuit to the 1 kW RF generator seems to fail-ON, leaving the (hopefully mechanical and fail-safe) door interlock as the only actual safety circuit. Though the chamber is metal and the turntable (one hopes) is heat-tempered glass, the turntable drive is plastic and rubber, and possibly flammable. The oven has had only light household use for 2.5 years. I have contacted Samsung service, and am scheduled to have a technician come out to investigate the problem on Monday, 2/22. The estimated charges run $90 for diagnosis and $75/hour for repairs, plus parts costs. The magnetron specifically is under warranty, but I am not sure if that would apply to the control circuit as well. The unit cost $240, and $165 minimum for repairs seems hardly worth it, given that the circuit that failed would likely only be replaced, and the underlying safety issue unaddressed.

    Model
    SMH1713B
    Serial number
    J5XL7WOD200705Y
    Bought from
    bestbuy.com
    Bought
    Aug 20, 2013
    Where
    Arlington, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made Feb 4, 2016, sent to the company Feb 16, 2016, published by CPSC Mar 1, 2016

    The product, in the report: Samsung Microwave. Model Number SMH1816S

    I purchased a new Samsung microwave from Lowes approximately 2 years ago. When I removed food from the appliance and shut the door, the heating component of the microwave then turned itself back on. The light does not turn on when the door is shut so there is no indicator of an issue. Luckily I did hear it running and immediately unplugged it. The current status of the Samsung microwave is that it must remain unplugged at all times due to an extreme fire hazard. To make this very clear, whenever the microwave door is closed, it instantly begins heating up and does not turn off unless the door is opened or the appliance is unplugged. Samsung has been incredibly difficult and is making me responsible for repair costs. I have read online hundreds of others stating the same issues with Samsung microwaves.

    Model
    SMH1816S
    Serial number
    J6137WOC904526K
    Bought from
    Lowes, Virginia
    Bought
    Feb 28, 2014, about then
    Where
    Henrico, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made Jan 10, 2016, sent to the company Jan 19, 2016, published by CPSC Feb 4, 2016

    The product, in the report: Over the range microwave oven

    Samsung OTR microwave oven changes settings without touching the keypad. I’m afraid that it will turn itself on when I’m not at home. The lights change brightness, the turntable turns on and off and some cooking modes are selected when no one is in the kitchen. The only thing it hasn’t (yet) done is start itself! During a service call, the entire keypad, dimply and circuit boards were replaced. The problem stopped temporarily but then returned. Now the unit is out of warranty after 1 year. What are my options.

    Model
    MC17F808KDT
    Serial number
    J7CZ7WOF801250J
    Bought from
    BEST BUY
    Bought
    Nov 15, 2014, about then
    Where
    Malden, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 58, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Dec 31, 2015, sent to the company Jan 11, 2016, published by CPSC Jan 28, 2016

    The product, in the report: Over the range Microwave

    A Samsung over-the-range microwave model #SMH1816B shot violent Blue flames from the back inside with a loud arcing noise..I was able to stop it in time before there was any damage outside the unit

    Model
    #SMH1816B
    Serial number
    J6127MOB600259L
    Bought from
    Sears, New York
    Bought
    Aug 1, 2011
    Where
    Pleasant Valley, New York: Home/Apartment/Condominium
    Who was involved
    Age 47, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Oct 23, 2015, sent to the company Nov 2, 2015, published by CPSC Nov 17, 2015

    The product, in the report: Over The Range/Hood Convection Microwave

    Samsung produces various microwave products which contain a resistive/capacitive touch panel for control.

    It has been noted by customers and review organizations, that these control panels malfunction causing erratic behavior.

    We purchased model ME179KFETSR/AA “OTR” microwave oven in Dec. 2012 from retailer HHgregg, and were smart enough to purchase a 5 year warranty.

    Repair for our microwave, for the same exact problem, has occurred three (3) times in the past, and has just recently failed again, prompting yet another service call- for the same exact problem.

    To provide a sense of how serious and potentially dangerous this is, we have personally witnessed the following with our microwave:

    - During the start of a cooking cycle, we were not being able to stop the process (wasted food and potential fire hazard);

    - After preparing food and placing into oven, closing the door, the control panel is non-responsive (no danger, just malfunction)

    - Being awoken in the middle of the night to hear the microwave beep, only to find it had prompted (on its own) the start of its cleaning cycle (potential fire hazard).

    Samsung and the warranty company have repaired the unit each time, but after 3 years and new models (and the same complaints by owners), it would seem Samsung is either not acknowledging the issue or doesn’t care.

    Before injury to property or life is threatened, this needs to be reviewed.

    As important, the test lab hired to test/certify as to the product’s safety needs to reviewed as well.

    Model
    ME179KFETSR/AA
    Serial number
    J6S67WOC800958B
    Bought from
    HHgregg
    Bought
    Dec 4, 2012
    Where
    West Chester, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 9, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  10. No one hurt

    Made Oct 9, 2015, sent to the company Oct 20, 2015, published by CPSC Nov 3, 2015

    The product, in the report: Above the Range Samsung Microwave

    I purchased a Samsung above the range microwave me16h702ses. I was was attempting to heat up popcorn. Within 5 seconds, the light started to flicker, then sparks came out thru the top, then smoke started to come thru the top of the microwave. I immediately opened the door and unplugged the microwave. I am now waiting to contact Samsung customer relations department as they are not available at this time.

    Model
    ME16H702SES
    Serial number
    078N7WOG307262F
    Bought from
    Home Depot, New York
    Bought
    Jul 13, 2015
    Where
    Farmington, New York: Home/Apartment/Condominium
    Who was involved
    Age 35, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Sep 22, 2015, sent to the company Oct 26, 2015, published by CPSC Nov 9, 2015

    The product, in the report: Over The Range Microwave Oven

    The consumer stated that the glass on the microwave door exploded spontaneously. The consumer stated that the microwave was not in use when it happened. The consumer used the microwave approximately 9 hours prior to the incident.

    The consumer stated that the glass shattered all over the floor. The glass is safety glass and so she was not injured.

    The consumer contacted Samsung on 09/17/15. The customer service representative made an appointment for someone to come out on 09/18/15 for an inspection. The consumer received a call from Unique Repairs in the morning of 09/18/15 informing her that they wouldn’t be able to come out until 09/21/15. They also asked for credit card information and informed the consumer that it would cost her $107 for inspection. The consumer canceled the appointment.

    The consumer contacted Sears and was informed that they can come out for a repair and provide 1 year warranty for $260.

    The consumer went ahead and bought a new unit for $255.

    Model
    SMH8165STE-XAA
    Serial number
    J4G97MOSC00237Y
    Bought from
    Sears, Illinois
    Bought
    Feb 6, 2010
    Where
    Plainfield, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  12. No one hurt

    Made Sep 18, 2015, sent to the company Sep 28, 2015, published by CPSC Oct 13, 2015

    The product, in the report: Samsung over the range microwave, model SMH7185STG, manufactured September 2007

    Microwave was being used to heat glass of milk. Arcs started and side of microwave where the electronics are caught fire. No metal in microwave, and it was clean.

    Model
    SMH7185STG
    Bought from
    Home Depot
    Bought
    Sep 1, 2008, about then
    Where
    Henderson, United States: Home/Apartment/Condominium
    Who was involved
    Age 65, Female
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  13. No one hurt

    Made Aug 31, 2015, sent to the company Sep 9, 2015, published by CPSC Sep 23, 2015

    The product, in the report: Samsung over range microwave production date is November 2010 appears to be built in Malaysia - the following address in on the product label: 42000 Pelabuhan Klang Selangor, W. Malaysia

    This happening in the early morning. Microwave was beeping. An error code 5E or SE was flashing in the display. I opened the door and the tray was very warm and scorched like it was recently used. I asked my mother if she had used the microwave (she has a profound hearing loss and would not have noticed the beeping noise without her hearing aid and cochlear implant and since this was early morning, she did not have them in) and she replied no. There was no response to the touch pad. I unplugged the unit and plugged it back in and the display returned to normal (normal for when the power has been interrupted), then a few seconds later it started beeping again. I unplugged the unit and left it unplugged. I feel there may be a concern of this condition posing a possible fire hazard.

    Samsung SMH9187B

    Model
    SMH9187B
    Serial number
    J4LX 7MOZB00499Y
    Bought
    Dec 31, 2010, about then
    Where
    Walnut Creek, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Aug 25, 2015, sent to the company Sep 2, 2015, published by CPSC Sep 17, 2015

    The product, in the report: Samsung 1.7 CU FT Over the Range Convection Microwave Model# MC17F808KD. Stainless Steel.

    Our Samsung Convection Microwave oven model# MC17F808KD, has been repaired for the same issue 3 times in 1 year. The device is selecting options ( i.e. temperature/time ) and turning the light on and off on it’s own. Recently it select a convection oven temperature of 350 degrees and turned the oven on, and we were not in the same room. It would not stop heating, even after opening the door until it was unplugged.

    Model
    MC17F808KD
    Bought from
    Best Buy, Minnesota
    Bought
    Aug 23, 2014
    Where
    Andover, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 43, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Aug 24, 2015, sent to the company Sep 1, 2015, published by CPSC Sep 16, 2015

    The product, in the report: Samsung over-the-stove microwave oven and range hood. model SMH9187ST

    This morning, my Samsung microwave oven (model SMH9187ST) started on it’s own three times without anyone’s presence in the kitchen. I cannot confirm that it wasn’t doing this while we slept. Initially the Stop/Clear button worked to turn it off, but the third time that did not work and the door had to be opened to stop the cooking cycle. It was started in the Popcorn mode each time (a function that we do not use). Shortly after the third ghost start the microwave display showed “-- 5E --“ (or SE) and no buttons on the unit would function. Concerned about this continuing without anyone home and/or causing a fire hazard, the unit is now unplugged.

    Model
    SMH9187ST
    Serial number
    J4LV7MTS900913H
    Bought
    Dec 1, 2009, about then
    Where
    SAINT CHARLES, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 35, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  16. No one hurt

    Made Aug 18, 2015, sent to the company Aug 26, 2015, published by CPSC Sep 10, 2015

    The product, in the report: Samsung SMH9187ST microwave oven

    I am the owner of a Samsung SMH9187ST microwave oven. It has occasionally displayed a “SE” error code which can be cleared by removing power from the unit. Yesterday, the unit turned on with no user input and ran until the power cord was removed from the wall outlet. I am very concerned that a microwave oven that turns itself on with no user input could be at risk for overheating and fire. This is especially worrisome if no one was at home to remove power from the unit. An Internet search showed that the problems with this model of microwave oven are very common. Please investigate this issue as a possible basis for recall

    Model
    SMH9187ST
    UPC
    NA
    Serial number
    J4LV7MOZ403634Y
    Bought from
    Aim To Find, Pennsylvania
    Bought
    Aug 14, 2010
    Where
    North Syracuse, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  17. Not said

    Made Aug 9, 2015, sent to the company Aug 17, 2015, published by CPSC Aug 31, 2015

    The product, in the report: Microwave

    Samsung microwave SMH9187ST turns on without any entry with keypad The unit is no longer under warranty and Samsung claims there are no reported issues even though your site shows otherwise along with numerous Google searches The unit is a fire hazard and can no longer be left plugged in

    Please advise if a assistance can be obtained by creating a recall notice for this microwave

    Model
    Smh9187st
    Serial number
    J4V7MOZB04982F
    Bought from
    Lowes
    Bought
    Nov 1, 2011
    Where
    Crumpler, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Unspecified
  18. No one hurt

    Made Jul 6, 2015, sent to the company Jul 29, 2015, published by CPSC Aug 12, 2015

    The product, in the report: Over the Range Microwave

    Caller stated that his over the microwave oven starts up by itself. He stated that whenever this happens it turns off itself and display an error code of error-13. This incident occurred twice. He has since unplugged the unit to prevent a fire.

    The manufacturer was contacted and was informed it was no longer under warranty and would need to be repaired at his expense.

    Caller feels that this microwave is a safety hazard and should be investigated.

    Model
    FMH9187W
    Serial number
    j4lw7mob200405w
    Bought from
    Sears, New York
    Bought
    Sep 1, 2012, about then
    Where
    Elbridge, New York: Unspecified
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Apr 27, 2015, sent to the company May 14, 2015, published by CPSC May 29, 2015

    The product, in the report: Samsung microwave 1.8 cu ft OTR, stainless steel front, white interior, turntable feature with glass.

    Around dinner time on April 22nd, my 18 year old son used our Samsung microwave #SMH1816S to reheat a piece of pizza on a plate as usual. There was no incident or concerns at that time.

    The morning of April 23rd, we awoke to the smell of burning metal and a film in the air on the main level of our home. Upon opening the microwave, there was some black ash spread around the glass plate and in the upper back right corner was a concentrated black burn scar near the ‘fuse box’ area. When I took out the glass plate, it broke in my hand.

    Upon taking the microwave off the wall (over the oven) there was a round black burn mark (~2”) on the side of the cabinet and light black streak marks around the right side of where the microwave had been. After reading about microwaves catching on fire for no apparent reason, I am suspecting that something like this may have happened. SCARY!!

    Model
    SMH1816S
    Serial number
    J6137MOB800651F
    Bought from
    Best Buy #298
    Bought
    Oct 14, 2011
    Where
    Colorado Springs, Colorado: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Apr 23, 2015, sent to the company Apr 30, 2015, published by CPSC May 14, 2015

    The product, in the report: Samsung Over the Range installed Microwave Oven, Model # SMH1816S, finished with black plastic and stainless steel.

    The Samsung Over the Oven Microwave Model SMH1816S that we purchased in May 2013 recently began arcing and throwing sparks inside the casing (not in the food chamber, in fact we tested it with nothing in the food chamber after the initial incident and the unit continued to generate sparks). We feel this is an extreme fire danger and have disconnected the unit pending an inspection by Samsung’s service representative.

    Model
    SMH1816S
    Serial number
    J6137WOCA11102W
    Bought from
    Best Buy, Indiana
    Bought
    May 22, 2013
    Where
    Valparaiso, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 53, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  21. Not said

    Made Apr 14, 2015, sent to the company Apr 21, 2015, published by CPSC May 5, 2015

    The product, in the report: Samsung microwave

    I just started to heat up carrots in a glass container in our Samsung microwave oven. Within 2-3 seconds of the microwave starting, I heard a large “POP” and saw some sort of flash inside the microwave. I stopped it immediately and then unplugged it.

    Separately, in the past at least four times, the microwave has started spontaneously (without us pushing the “start” button) when we close the door.

    Model
    SMH1816S
    Serial number
    J6137MOB903790K
    Bought from
    HH GREGG
    Bought
    Nov 1, 2011
    Where
    Wellington, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Unspecified
  22. No one hurt

    Made Mar 31, 2015, sent to the company Apr 7, 2015, published by CPSC Apr 21, 2015

    The product, in the report: Samsung microwave oven

    my Samsung microwave oven model#smh1622s / serial#j6k77woc700313w - the problem is when I open the door to place food in the microwave the microwave turns on while the door is still open I have contacted Samsung about this issue and my safety concern but they only offered me to purchase an extended warrant to address the issue.

    Model
    smh1622s
    Serial number
    j6k77woc700313w
    Bought from
    sears, California
    Bought
    Oct 17, 2012, about then
    Where
    fremont, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  23. Hurt, no treatment

    Made Mar 13, 2015, sent to the company Mar 20, 2015, published by CPSC Apr 3, 2015

    The product, in the report: Samsung Microwave (Model SMH1816S)

    Samsung Microwave (Model SMH1816S) turns on automatically without starting it. Inside turn table glass gets extremely hot and not safe to touch. Removed the power/kept microwave door open to avoid automatic turn on which may cause fire hazard.

    Contacted Samsung support and waiting.

    Model
    SMH1816
    Serial number
    J613 7WOC700862W
    Bought from
    Bestbuy, Virginia
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  24. No one hurt

    Made Feb 23, 2015, sent to the company Mar 3, 2015, published by CPSC Mar 18, 2015

    The product, in the report: Samsung Microwave oven

    While cooking on our four burner cook top, the glass that covers the bulbs under our microwave shattered and fell onto our cook top. We have an over the stove microwave that vents out to the exterior of our home. It seems that the heat of the cook top caused the glass that covers the bulbs under the microwave to shatter.

    Model
    SMH9207ST
    Serial number
    J4MY7MOB602154E
    Bought from
    Lowes, New Jersey
    Bought
    Feb 8, 2012, about then
    Where
    Ringwood, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 53, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  25. Not said

    Made Feb 8, 2015, sent to the company Feb 18, 2015, published by CPSC Mar 4, 2015

    The product, in the report: Samsung Microwave with fan, installed above stovetop.

    Our Samsung Microwave turned itself on with nothing inside it. I heard a beep when it turned on, but couldn’t identify the source of the beep. When it turned itself off several minutes later it beeped three times and I figured out what was going on. By this time the oven was quite hot, and I could smell hot plastic and metal. I have unplugged it. The model number is Samsung SMH9187W. It was manufactured in January 2011, and has been in our home about 3 1/2 years.

    Model
    Samsung SMH9187W
    Serial number
    J4LW7MOB100831H
    Bought from
    Lowes
    Where
    Moses Lake, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Unspecified
  26. No one hurt

    Made Nov 30, 2014, sent to the company Dec 8, 2014, published by CPSC Dec 22, 2014

    The product, in the report: Samsung model smh1816 s over the range 1.8 cu. ft microwave oven. Black and Silver

    Went to warm food in the microwave, set time and closed door. pushed start and suddenly the microwave started sparking from the side of the unit behind the control panel. I quickly opened the door to stop the microwave from running. The sparks stopped but there was a strong burning smell that came from the microwave. I had the unit looked at by a repair person and they found that the transformer and capacitor had shorted / burned up. The wires connecting the two also melted.

    Model
    SMH1816S
    Serial number
    j6137woc910655w
    Bought from
    private party
    Bought
    Jul 1, 2014
    Where
    las vegas, Nevada: Home/Apartment/Condominium
    Who was involved
    Age 55, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Nov 25, 2014, sent to the company Dec 4, 2014, published by CPSC Dec 18, 2014

    The product, in the report: Over the range Microwave. Samsung model# SMH9187ST. Stainless Steel

    I purchased a Samsung over the oven Microwave model# SMH9187ST back in December 2010. The other day, the microwave flashed “Baked Potato” and turned on automatically. I was lucky I was at home. I unplugged the microwave, plugged it back in, and in about 5 min, it happened again. I checked the Internet, and this “Baked Potato” issue was all over it. I called Samsung, and they granted me a one-time accommodation to cover the labor and parts. Sounds like this is a very common problem. I will have the microwave repaired, but my concerns are that it will happen again, and I will not be home, and the microwave will catch on fire. I was hoping the CPSC could find out if my concerns are warranted, if this microwave is in fact a fire hazard, and that I should stop using it. Thank you for all of the good work [REDACTED]

    Model
    SMH9187ST
    Serial number
    7MOZ909580R
    Bought from
    Lowes
    Bought
    Dec 10, 2010
    Where
    Ontario, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Nov 13, 2014, sent to the company Nov 24, 2014, published by CPSC Dec 9, 2014

    The product, in the report: Samsung over-the-range stainless steel household microwave oven with vent fan and range surface light

    I was making microwaveable popcorn in my Samsung over-the-range microwave (Model SMH1816S) when the door gasket melted and scorched. The extent of the damage was such that melted material clung to the inside of the microwave when I opened the door at the end of the cooking cycle. At the time, I was using the “popcorn” program button, and the cooking cycle was going normally. (My food did not burn at all.) There had been no other indication of microwave malfunction.

    Model
    SMH1816S
    Serial number
    J6137WOD912973K
    Where
    Washington, District of Columbia: Home/Apartment/Condominium
    Who was involved
    Age 34, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Oct 29, 2014, sent to the company Dec 3, 2014, published by CPSC Dec 17, 2014

    The product, in the report: Over the Range Microwave

    Consumer stated that the over the range microwave oven powers on by itself. This incident started occurring about 3 days ago. Whenever it powers on it selects a read out from the panel like “baked potato”. He would turn it off and reset the unit but this incident would re-occur. He has since unplugged the microwave to prevent any damages.

    10/29 The manufacturer was contacted and he was informed that there was no recalls for the unit.

    Consumer feels that this unit is a potential fire hazard and should be reported.

    Model
    SMH9187W
    Serial number
    j4lw7m0zb00690x
    Bought from
    installed in home
    Where
    La Habara, California: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  30. Not said

    Made Oct 14, 2014, sent to the company Oct 22, 2014, published by CPSC Nov 5, 2014

    The product, in the report: There have been numerous reports of errors in Samsung microwave ovens including spontaneous starts. This now constitutes a hazardous product and should be recalled for repair or replacement.

    Samsung Over-the-Range microwave oven starts spontaneously. it runs until it overheats. At that point a sensor turns it off but it is hot enough to start a fire.

    Model
    SMH9187ST
    Serial number
    J4LV7MTS9072277J
    Bought from
    Best Buy
    Bought
    Jun 30, 2010, about then
    Where
    Dartmouth, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Unspecified
  31. No one hurt

    Made Sep 11, 2014, sent to the company Sep 19, 2014, published by CPSC Oct 3, 2014

    The product, in the report: Stainless steel over-range microwave oven.

    My daughter was in the living room adjacent to the kitchen after I had gone to bed. She heard a beep in the kitchen and investigated. She found the microwave running in the dark kitchen with nobody else around. When she tried to stop it, the keypad controls were unresponsive. A code of -SE- was displayed. She unplugged the microwave and reported it to me the next morning. This is the second issue with this microwave, the first was about a year ago when one of the sensors mounted to the bottom plate behind the control panel burned up. This was discovered after the microwave stopped functioning. That part was replaced and there were no more incidents until now. We have not plugged the unit back in. Two failures on a 4 year old appliance is too many, especially considering if my daughter hadn’t decided to play some video games that night, we could have had a fire. It will be replaced by, hopefully, something without these problems.

    Model
    SMH1987ST
    Serial number
    J4LV7MOZ406431V
    Bought from
    Lowe’s
    Bought
    Jul 30, 2010
    Where
    Amelia, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 24, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Sep 11, 2014, sent to the company Sep 19, 2014, published by CPSC Oct 3, 2014

    The product, in the report: Micro Wave Oven 1100 Watt

    My Samsung Microwave Oven is approximately 3 years and 7 months old. It has worked well for all this time. However I returned from a 2 day trip and was sitting in the family room and suddenly the microwave came on with the window stating POPCORN. I never use that function but it was running full blast empty which causes it to heat up very quickly without something to absorb the rays to heat. that cabinet got very hot fast. I pushed the stop/clear button and it went to time. I decided to reset it like the instructions stated by unplugging it for 10-12 seconds and then plug into power. It came on ready to set the clock again which I did. however in less than 2 minutes it came on again to POPCORN and the inside plate was turning it had full power. If this had occurred while I was gone it could have resulted in a serious kitchen fire..I have heard of the before but never thought a good product like Samsung would do that. The vendor RC WILLEY was notified of the incident. I had a 5 year warranty on it. They called back and stated that ti would cost more to fix it than to get a new one and told me to come in and pick out any brand I wanted and they would uninstall the defective one and install a new one.\ Product Information: Samsung MicroWave Oven l.8 cubic feet 1100 Watt 10 ower LV Serial #: J46W7MOZ800678R I reported this to the Samsung 800 number and they said to contact the vendor since I had a warranty.

    Model
    SEE ABOVE
    Serial number
    SEE ABOVE
    Bought from
    RC Willey furniture store
    Bought
    Apr 4, 2011
    Where
    Roseville CA, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  33. Not said

    Made Jul 22, 2014, sent to the company Jul 31, 2014, published by CPSC Aug 14, 2014

    The product, in the report: Samsung Over the Range Microwave Oven.

    My Samsung SMH 9187 over the cooktop microwave oven is about 3 1/2 years old. I first got an error message SE, which is apparently very common for owners of this microwave. The keypad would no longer respond, so I unplugged the unit and contacted Samsung. They scheduled an appointment to fix the keypad (replace it, actually) but I had to stipulate that if the error could not be duplicated, I would pay for the repair. I did so, but after a week unplugged, I decided to check to see if the error was still there. It was not. On plugging in, I was able to program the time into the keypad. But within two minutes, the microwave turned itself on to cook an imaginary baked potato. The unit actually started cooking, the light came on, the turntable turned. I turned it off. But within seconds, it had turned itself on again. And it continued to do this until I unplugged it. I did this on July 18th, and tried it again today, July 22, and it did the exact same thing.

    Model
    Samsung SMH9187
    Serial number
    J4LX7M0ZC00024E
    Bought from
    Sears, Nevada
    Bought
    Dec 24, 2011
    Where
    Las Vegas, Nevada: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Unspecified
  34. No one hurt

    Made Jul 22, 2014, sent to the company Jul 30, 2014, published by CPSC Aug 13, 2014

    The product, in the report: Samsung over the range vent hood built-in microwave.

    Samsung vent hood microwave starts by itself multiple times with the display showing ‘Baked Potato’.

    Keypad will not respond to turn off unit while this happens.

    The unit will stop only if door is opened.

    If left unattended the microwave will run continuously and can overheat causing a kitchen fire.

    This product should be recalled.

    Model
    SMH9187ST
    Serial number
    781270341
    Bought from
    Lowe’s
    Bought
    Jan 19, 2010
    Where
    Orlando, Florida: Home/Apartment/Condominium
    Who was involved
    Age 49, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made May 26, 2014, sent to the company Jun 3, 2014, published by CPSC Jun 17, 2014

    The product, in the report: Samsung microwave

    Was warming up some food in the microwave, then there was a loud explosion noise that came from the microwave followed by sparks and flame coming from the top vent of the microwave. I took the microwave down from above the stove and there was Charing on the cabinet from the flames. I called Samsung they sent out a repair man to look at the microwave. The high voltage capacitor blew up. Samsung is not taking this issue serious, as this could have burn down our house. They said it’s out of warranty, and could be repaired, and they want me to pay for it. I am more concern if this is a bigger problem that is effecting more microwaves that are being used by other consumers,were this defect could kill someone or burn their house down...after taking the cover off my self I notice that the small explosion cracked the plastic support holding the mounting screw and also the transformer connections were also burnt.

    Model
    smk9175st
    Serial number
    j4rg7m0z900728k
    Bought from
    best buy
    Bought
    Nov 10, 2010
    Where
    wirtz, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made Apr 7, 2014, sent to the company Apr 15, 2014, published by CPSC Apr 29, 2014

    The product, in the report: Samsung Microwave Model #: SMH9207ST Serial #: J4MY7WOC301876W Manufactured On: March - 2012

    On March 16, 2014 the light on my Microwave got so hot it broke the glass. So, I called Samsung with my concerns about how hot the bottom of the microwave get when the light is turned on and was told they couldn’t help me because I’ve owned the microwave for approx. 1 year. I purchased a new piece of glass from Samsung parts on 03/18/14 and installed it on 03/21/14. On April 5th I was cleaning up after dinner and the replacement glass exploded and glass went flying across the room, scared the crap out of me. When the light is turned on it is so hot that you can’t even touch the bottom of microwave.

    Samsung is not willing to help me because I’ve had the Microwave for 1 year. I unplug the microwave when I’m not home because I’m really afraid this thing is going to catch fire.

    Model
    SMH9207ST
    UPC
    I don’t know
    Serial number
    J4MY7WOC301876W
    Bought from
    Lowes
    Bought
    May 11, 2013, about then
    Where
    Colorado Springs, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 49, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  37. Not said

    Made Mar 26, 2014, sent to the company Apr 3, 2014, published by CPSC Apr 17, 2014

    The product, in the report: Samsung Over-the-Range Microwave Oven, stainless steel, model SMH1816S 1.8 Cu. Ft. Stainless Steel.

    A Samsung over the range microwave oven burst into flames, while not being used. Thankfully, there was a person at home who noticed the smoke and saw the flames. The person put the fire off with water from the kitchen sink. The incident occurred around 12:30 pm. This microwave oven was installed fitted with the kitchen wood cabinets.

    Model
    SMH1816S
    Serial number
    J6137MOB606219R
    Bought from
    Sears Roebuck, Puerto Rico
    Bought
    Nov 26, 2011
    Where
    San Juan, Puerto Rico: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Unspecified
  38. No one hurt

    Made Mar 24, 2014, sent to the company Apr 30, 2014, published by CPSC May 14, 2014

    The product, in the report: over the range microwave

    (1/2013) The consumer stated that he came home and could hear a hum coming from the microwave. The cabinet above the microwave was hot to the touch. The consumer unplugged the microwave. The consumer checked on line and saw that there may have been a problem with the control board. The consumer followed the recommendations to fix the problem. The consumer replaced the magnetron. (03/22/2014) the consumer stated that he used the microwave. He walked out of the room. He came back into the room about twenty minutes later and heard the humming coming from the microwave. He unplugged the microwave and plugged it back it. The humming continued. The consumer stated that he unplugged the microwave. He put some water in a cup and placed it in the microwave. Then he plugged the microwave back in. The consumer waited for about ten seconds, unplugged the microwave. He checked the water and the water was hot. The consumer stated that he did not push any buttons to cause the water to heat up in the microwave. The consumer stated that this is a dangerous situation because it could cause a fire.

    After reporting the issue with the microwave to the CSPC and continuing to have the reported problem, Iremoved the PCB board.Upon examination,I was able to see some darkening on the PCB board in the areas labeled D106- 0109. I ordered and received a new PCB board (part# RAS-SM7MGV-07), which Iinstalled.This has corrected the issue that I was previously having with the microwave and has not re-occurred since.

    Model
    SMH918ST
    Serial number
    J4LV7MOZ905364K
    Bought from
    Lowe’s, Oklahoma
    Bought
    Feb 1, 2011, about then
    Where
    Rose Hill, Kansas: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Feb 25, 2014, sent to the company Mar 6, 2014, published by CPSC Mar 21, 2014

    The product, in the report: Samsung Over-the-range microwave Model #SMH1622W

    I bought a Samsung Model #SMH1622W Over-the-range microwave from Best Buy and noticed that it turns on all by itself randomly without pushing any buttons. Samsung never returned my service call to get it fixed. Took it back to Best Buy. This microwave could burn someone’s house down. I noticed that others had complained about it as well. Just google “Samsung microwave turns on by itself” and you will see.

    Model
    SMH1622W
    Serial number
    J6KH9WODB00189T
    Bought from
    Best Buy, Pennsylvania
    Where
    Bellefonte, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Jan 13, 2014, sent to the company Jan 30, 2014, published by CPSC Feb 13, 2014

    The product, in the report: microwave

    (01/11/2014) The consumer stated that she heard a noise. She went to see what it was and discovered that the glass in the door of the microwave had exploded. She also stated that the oven was not in use at the time, but had been used earlier that morning.

    (01/12/2014) The consumer contacted that manufacturer and was advised that they could not do anything about the microwave. The consumer was also advised that the product is only guaranteed for a year.

    Model
    SMH9187ST
    Serial number
    J4LV7MOZ293739E
    Bought from
    Lowes, Pennsylvania
    Bought
    Nov 22, 2010
    Where
    Confluence, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Dec 14, 2013, sent to the company Dec 23, 2013, published by CPSC Jan 8, 2014

    The product, in the report: Samsung under the counter microwave sold by Lowes in Seminole County, FL. FCC ID #A3LOTR16M3

    We bought our Samsung MDL #SMH1611B, Serial #J5XH7MOB400946Z in November 2011. We noticed it coming on by itself in June 2013 - we don’t know HOW MANY times it came on that we DIDN’T catch it! We called Lowes, and they passed the buck to Samsung. Samsung sent out a technician that replaced the electronic key pad. I told them then that I didn’t want a repair, I wanted a replacement because I didn’t want it to come on in the middle of the night and burn my entire family to death. The microwave started flashing on and off again in November of 2013. I called the Samsung people AGAIN and spoke with an Executive Associate that offered to have the key pad replaced again and would not offer me credit so I could get another microwave. WHAT IS IT GOING TO TAKE???? I HAVE READ ABOUT HOUSES BURNING TO THE GROUND, PETS BEING BURNT TO DEATH - WHAT LOSS OF LIFE IS GOING TO HAVE TO HAPPEN BEFORE A TOTAL RECALL OF THIS PRODUCT OCCURS???? I want to report this incident to the HIGHEST LEVEL because I have given Samsung plenty of chances to do the right thing and replace my microwave so my family and home can be safe. This is like a ticking time bomb sitting in your house and you never know when it will cause total destruction of everything you have worked for or; even more catastrophic, your loved ones lives.

    Model
    SMH1611B
    UPC
    PLF
    Serial number
    J5XH7MOB400946Z
    Bought from
    LOWES, Florida
    Bought
    Nov 9, 2013
    Where
    Sanford, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  42. Not said

    Made Sep 19, 2013, sent to the company Sep 27, 2013, published by CPSC Oct 29, 2013

    The product, in the report: Samsung over the range microwave. Model: SMH9187ST Serial Number: J4LV 7MOZ905176D Manufacturer Date: September 2010

    We arrived home after being gone for 2 hours to find our microwave too hot to touch both inside and out. The display had the code SE or 5E. We are very lucky to have returned home, if it would have been longer it may have caught fire. Even the cabinet that houses the over the range microwave was hot. We unplugged it and immediately called Samsung.

    Model
    SMH9187ST
    Serial number
    J4LV 7MOZ905176D
    Bought from
    Lowes, Maryland
    Bought
    Jun 8, 2011, about then
    Where
    Mechanicsville, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Unspecified
  43. Not said

    Made Sep 11, 2013, sent to the company Sep 19, 2013, published by CPSC Oct 21, 2013

    The product, in the report: Samsung Microwave Model SMH1816S Serial Number J6137WOC504415F MFG. May 2012

    Microwave oven begins cooking all by itself, without command.

    When door is shut, a quiet buzz is heard. Microwave is cooking without any command.

    You can’t even tell it is cooking unless you put something inside.

    The light remains off. The turntable does not spin. The readout does not indicate it is cooking or counting down time.

    Microwave keeps cooking until door is physically opened.

    I made it stop by telling it to cook for a certain period of time.

    At other times, when door is shut, sometimes fan and light run for no reason.

    Samsung Model SMH1816S Serial Number J6137WOC504415F Manufactured May 2012 1.7 Kw microwave

    Model
    SMH1816S
    Serial number
    J6137WOC504415F
    Bought from
    Best Buy, Colorado
    Bought
    Jul 31, 2012
    Where
    Colorado Springs, Colorado: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Unspecified
  44. First aid

    Made Aug 5, 2013, sent to the company Aug 13, 2013, published by CPSC Aug 27, 2013

    The product, in the report: Samsung Over the Range microwave

    I burned my hand on the light underneath my Samsung over the stove microwave. I had left the light on while I was cleaning the stove and the then touched my hand to it. It was hot enough to cause blistering.

    Model
    SMH9207ST
    Serial number
    J4MY7WOC903647R
    Bought from
    Lowes
    Bought
    Nov 16, 2012, about then
    Where
    Jacksonville, Florida: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  45. Hurt, no treatment

    Made Jul 31, 2013, sent to the company Aug 8, 2013, published by CPSC Aug 22, 2013

    The product, in the report: SMH9187ST Samsung over the range Microwave

    Samsung Over The Range Microwave SMH9187ST. Three years old. Error Message -SE- on keypad. Incessant beeping once error occurs. Will reset after removing plug and plugging back in. Error comes back within a few hours rendering microwave unusable. Once error message -SE- starts microwave can turn itself back on and cook without notice. My oven went on all by itself without my touching it and apparently was on for about four hours without my knowing it. Oven was hot to touch on exterior, interior was untouchable, as hot as a gas oven, interior shelving burned my hand. Very dangerous and very scary. At first Samsung says they don’t have any issues reported with this model and that it is out of warranty and a repairman will come at owner’s expense. I pushed for a different result and spoke to Executive Customer Relations, where the response changed. Samsung is indeed aware of problem (and so is the web), but will replace keypad only. This model should be pulled from the marketplace. Owners should be given a replacement or refund, not just a keypad replacement.

    Model
    SMH9187ST
    Serial number
    J4LV7MOZ402654B
    Bought from
    Sears
    Bought
    Jun 22, 2010
    Where
    Bronx, New York: Home/Apartment/Condominium
    Who was involved
    Age 56, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  46. No one hurt

    Made Jul 16, 2013, sent to the company Jul 26, 2013, published by CPSC Aug 9, 2013

    The product, in the report: Over the range microwave, 30 inch

    The consumer stated that the microwave turns on randomly. He stated that when the microwave turns on, the control panel becomes unresponsive. The consumer stated that the only way the product shuts off is if it is unplugged.

    The consumer’s wife stated that this has happened about a dozen times. The consumer and his wife first started noticing this problem around May 2013. The consumer and his wife have not noticed any patterns as to when the microwave turns on. They stated that it happens spontaneously. The consumer and his wife do not know if the microwave heats up when it spontaneously turns on.

    The consumer believes this product to be a potential fire hazard because it turns on without being intended.

    This product is not included in any recalls.

    Model
    SMH9187W
    Serial number
    J4LW7M0Z900470D
    Bought from
    Lowe’s, Pennsylvania
    Bought
    Sep 1, 2010, about then
    Where
    Bloomsburg, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  47. Hurt, care not known

    Made Jul 14, 2013, sent to the company Jul 22, 2013, published by CPSC Aug 5, 2013

    The product, in the report: Samsung Over the Range Microwave Stainless Steel and Black

    Today I heated a cup a coffee for 30 seconds and while opening the door to get the cup I noticed that the door stuck, as if it were too big for the opening. Because this was odd, I touched the glass turntable and burned my finger. The glass NEVER gets hot, but it was today. I called my husband and we discovered that the inside and the entire outside of the oven was hot, hot enough to heat a measuring cup of water we placed inside without turning the oven on. We unplugged the unit and called 1800-SAMSUNG to report the malfunction. We were issued a ticket number and told that a 3rd party service person would call to set up an appointment at which time we would determine whether it is worth fixing or not. The unit was purchased a little over three years ago and is not under warranty but we felt this was important to report since it is a safety issue.

    We had our previous over-the-range microwave for nearly 25 years and except for a burned out bulb that was too costly to repair, it worked great for all those years.

    Model
    SMH9207ST/XAA
    Serial number
    J4MY7MOSB01776J
    Bought from
    Lowes
    Bought
    Mar 1, 2010
    Where
    Boca Raton, Florida: Home/Apartment/Condominium
    Who was involved
    Age 60, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, Level of care not known
  48. Not said

    Made Jul 11, 2013, sent to the company Jul 19, 2013, published by CPSC Aug 2, 2013

    The product, in the report: 30 inch 1.8 cu ft over the range microwave

    Microwave oven goes on by itself

    Model
    SMH9187W
    Serial number
    J4LW7MOS900186T
    Bought from
    Lowes
    Bought
    Nov 11, 2009
    Where
    Commack, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Unspecified
  49. No one hurt

    Made Jul 8, 2013, sent to the company Jul 16, 2013, published by CPSC Jul 30, 2013

    The product, in the report: White over-the-stove microwave. Samsung SMH9187W, SERIAL NUMBER: J4LW7MOSC00124D; 1.65 KW; MADE IN MALAYSIA

    I was away for 2 weeks. When I returned I was reading and heard the microwave ‘bing’ than start running ALL ON ITS OWN. I immediately went to the microwave and it said ‘baked potato.’ I turned it off, unplugged it and waited about an hour. I plugged it back in and within a minute it did the same thing-bing, read baked potato and began to run.

    Model
    Samsung SMH9187W
    UPC
    FCCID A3LSMH17CN
    Serial number
    J4LW7MOSC00124D
    Bought from
    ONLINE
    Bought
    Jul 1, 2010, about then
    Where
    Suffolk, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 68, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made Jun 26, 2013, sent to the company Jul 5, 2013, published by CPSC Jul 19, 2013

    The product, in the report: Samsung over the range Microwave, Model SMH9187W

    I own a 2 year old Samsung over the range microwave oven, model smh9187w. I heard an unfamiliar beeping coming from my kitchen. Upon investigation,I observed the led screen on the microwave displaying E/13. I’ve never seen this before. I went to the microwave and felt substantial heat as my hand and face neared the unit. I touched buttons on the control pad and none were responsive. I opened the door and it was like opening the gas oven. I then took the temperature of the glass turntable inside the microwave with a infrared laser temperature gun that I use in the kitchen for cooking. The glass was 385 degrees farenheit. I unplugged the microwave for about an hour and plugged it back in. It rebooted normally, but about 15 minutes later it started on its own again. The led screen displayed “baked potato”. I will not plug it in unattended and every time since, it continues to start on its own.

    I believe this issue could be potentially very dangerous possibly resulting in serious personal injury and/ or substantial property damage

    Respectfully [REDACTED]

    Model
    SMH9187W
    Serial number
    J4LW7MZC2653V
    Bought from
    Home Depot
    Bought
    Feb 20, 2011
    Where
    South Bend, Indiana: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Jun 3, 2013, sent to the company Jun 11, 2013, published by CPSC Jun 25, 2013

    The product, in the report: Samsung Microwave (Model #MW4592W)

    Microwave self-start

    I have a Samsung Microwave and it started by itself tonight. The microwave turned on for about 1 min and it turn off with a electrical sound. I unplugged the microwave and open the door, both the door and the rotate glass is very hot with a plastic burnt smell

    Model
    MW4592W
    Serial number
    7MBKA00100M
    Where
    Franklin, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 32, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  52. Not said

    Made May 28, 2013, sent to the company Jun 5, 2013, published by CPSC Jun 19, 2013

    The product, in the report: Samsung microwave; silver finish w/black front side trim; over-stove mounted; Model # SMH9207ST; made Sept 2011, purchased October 2011; Serial #J4MYMOB901387F

    Microwave starts by itself and runs continually until someone opens door or presses cancel. sometimes it will continue to run after you shut the door after one of these occurrences. this has happened several times lately and is happening with greater frequency. i’m worried it is going to burn my house down with me, my family and pets inside while sleeping.

    Model
    SMH9207ST
    Serial number
    J4MY7MOB901387F
    Bought from
    Lowes, Ohio
    Bought
    Oct 15, 2011, about then
    Where
    Beavercreek, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Unspecified
  53. No one hurt

    Made May 28, 2013, sent to the company Jun 4, 2013, published by CPSC Jun 18, 2013

    The product, in the report: over the stove mounted microwave oven

    My microwave turns on “baked potato” mode randomly and runs when no one has pushed any buttons. It gets extremely hot. It also beeps a couple times as though something has just finished cooking (when nothing was cooking) and then a minute later, beeps a couple times again, and goes on for quite a while and then turns itself on again - in “baked potato” mode. I unplugged it and plugged it back in. It was fine for a while, but then started doing it again a couple days ago. I unplugged it and when I plugged it back in, it started doing it again about 20 minutes later.

    Model
    Model No. SMH9187ST
    Serial number
    J4LV7MOZA00147E
    Bought from
    Sears
    Bought
    Feb 6, 2011, about then
    Where
    San diego, California: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made May 9, 2013, sent to the company May 16, 2013, published by CPSC May 31, 2013

    The product, in the report: Samsung Model SMH9207ST over range microwave oven

    I have a Samsung model SMH9207ST over range microwave oven which has begun turning on on it’s own. Unplugging is the only way to stop it.

    Model
    SMH207ST
    Serial number
    J4MY7MOB600016J
    Bought from
    Lowes
    Bought
    Nov 1, 2011, about then
    Where
    Rockville, Maryland: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Apr 24, 2013, sent to the company May 1, 2013, published by CPSC May 15, 2013

    The product, in the report: Samsung Microwave Oven, over-range. Model: SMH9187ST

    Samsung microwave oven (Model: SMH9187ST) randomly turns on and begins cooking on it’s own, to the point of creating burn marks in oven. Concerned over fire hazards when sleeping or away. Oven was manufactured in 2010 and purchased 2 years ago and have been having problems after 1 year of use, should not be having problems like these. Have researched online and found a lot of similar reports, dangerous product.

    Model
    SMH9187ST
    Serial number
    J4LV 7Moza02699j
    Bought from
    Sears, Florida
    Bought
    Jan 1, 2011, about then
    Where
    orlando, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made Feb 21, 2013, sent to the company Mar 1, 2013, published by CPSC Mar 18, 2013

    The product, in the report: Microwave

    I purchased the Over-the-Range Microwave from Lowes on August 8, 2010. It was installed by Lowes on August 19th, 2010. Microwave functioned properly until February 13th.

    After taking out item being cooked and closing the door, microwave started to emit a buzzing sound and the display displayed “Set Clock”. After setting clock everything looked ok. I returned to the kitchen about 30 minutes later and the microwave was buzzing again. When I opened the microwave door the inside turntable was to hot to touch. The microwave had evidently turned itself on. Display said “Set Clock” again. I set it again and closed door. Buzzing started again and microwave started cooking. I the unplugged the microwave. I then called Samsung and advised them of the problem. They had me repeat what I had just done, same result. I was told to unplug it and they would have a service representative contact me. That was two weeks ago, still no contact.

    I believe this is a safety concern and should be addressed promptly. Do not know what would have happened if I had not returned to kitchen when I did.

    Samsung Over-the Range Microwave - Model # SMH9207ST - SN J4MY7MOZ40187Y

    Model
    SMH9207ST
    Serial number
    J4MY7MOZ40187Y
    Bought from
    Lowes
    Bought
    Aug 8, 2010
    Where
    Oakland, California: Home/Apartment/Condominium
    Who was involved
    Age 80, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made Jan 30, 2013, sent to the company Mar 7, 2013, published by CPSC Mar 21, 2013

    The product, in the report: Samsung Microwave SMH8165ST

    The consumer says that her microwave starts flashing numbers and four xxxx on the digital display. This occurs during use. On one occasion the unit turned on by itself. She contacted the manufacturer who told her not to let the unit run often, and unplug it when not in use.

    They would send a technician out to her home. The consumer says that person never came. . She does not feel the unit is repairable. It has not been used in the last 6 months since this began and remains unplugged.

    Model
    SMH8165ST
    Serial number
    J4ER7MTS9OO819Z
    Bought from
    Lowe’s
    Bought
    Jun 15, 2011, about then
    Where
    Amish, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Jan 29, 2013, sent to the company Feb 15, 2013, published by CPSC Mar 4, 2013

    The product, in the report: Over-the-range microwave oven

    Samsung over-the-range microwave Model SMH9187ST purchased 12/24/2010. Over the last year I had several instances each month when the oven emitted loud noises while food was heating - like a popping sound but no sparks, almost like someone was applying brakes to the turntable (a loud bumping and popping sound). The table was turning, so the roller ring and turntable were functioning properly and I did inspect them. Nor was it the sound food sometimes makes when it gets too hot, as the sound would start as soon as the oven was turned on and food would not heat properly. I had several visitors also express their concern about the sounds. In all instances food was being reheated in microwaveable plates covered with waxed paper in a clean oven. I woke up at 2:30 am this morning to the sound of the microwave beeping as if food was finished being cooked. The oven was empty, door closed and turntable was not turning, but the light was on and the oven kept beeping. I tried pressing the stop/clear pad but the beeping did not stop. When I pressed the start pad, the display panel listed letters and numbers that I had never seen before. I kept trying the stop button but the beeping would not stop and the light remained lit. Not knowing if there were microwaves present even though the turntable was not turning, I did not open the door. The beeping continued until I was able to get a ladder and unplugged the microwave from the outlet above the cabinet. I had NOT used the microwave at all the previous day. It started by itself. While there was no fire or injuries, I consider myself lucky and will NOT use this oven again.

    Model
    SMH9187ST
    Serial number
    J4LV 7MOZB00977R
    Bought from
    HHGregg
    Bought
    Dec 24, 2010
    Where
    Irmo, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Jan 21, 2013, sent to the company Feb 5, 2013, published by CPSC Feb 20, 2013

    The product, in the report: Samsung over-the-range Microwave, model SMH2117S, serial # J65b7MOB700128D

    We purchased a Samsung SMH2117S over-the-range microwave in October 2011. In January 2012, we noticed that the micorwave would start beeping on it’s own. A week later the exhaust fan would turn off and on, like it was trying to start, then it would stop. This would happen 4-5 times per day, possibly more. Within another week, the exhaust fan and the hood light would start to cycle on and off, without anyone being near the microwave. We disconnected the power, thinking that it had a short and were concerned about a fire.

    Model
    SMH2117S
    Serial number
    J65b7MOB700128D
    Bought from
    Best Buy
    Bought
    Oct 8, 2011
    Where
    minneapolis, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Dec 26, 2012, sent to the company Jan 16, 2013, published by CPSC Jan 31, 2013

    The product, in the report: white microwave

    I have an old microwave - I just went to kitchen and it had turned itself on - very hot and smoking, I don’t know how long it was running for - could have been hours

    Samsung model# MW650WA serial# 7MBT805614F

    now unplugged and reported to samsung

    Model
    MW650WA
    Serial number
    7MBT805614F
    Where
    New York, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Nov 5, 2012, sent to the company Dec 3, 2012, published by CPSC Dec 17, 2012

    The product, in the report: over the range microwave oven

    Above range micro wave oven comes on in “popcorn” mode randomly without any prior inputs on the keypad.

    Model
    SMH9187B
    Serial number
    J4LX7M0Z900823H
    Bought from
    SEARS
    Bought
    Dec 1, 2010
    Where
    Columbus, Ohio: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  62. Hurt, no treatment

    Made Oct 9, 2012, sent to the company Oct 17, 2012, published by CPSC Oct 31, 2012

    The product, in the report: Samsung Over-the-Range Microwave Oven SMH9207ST/XAA

    Product is a Samsung Over-the-Range Microwave Oven, model # SMH9207ST/XAA, Serial Number J4MY7WO300207K.

    The microwave has a cooktop light on the bottom of the oven. The glass cover on the cooktop light gets extremely hot.

    My hand came in contact with the cover of the cooktop light while reaching for a pot on the rear burner of my stovetop. The brief contact burned my right hand between the thumb and wrist.. The burned area was approx 1.5in x 1in, and took approx 2 weeks to heal. I applied first-aid at home, and did not seek medical attention. The burned skin turned deep red, and was painful for a week, but did not form any blisters

    The cooktop light uses two standard 40-watt appliance bulbs, which came with the appliance. The cavity which holds the lamps is very shallow, which means the glass cover is almost in direct contact with the bulbs, causing it to reach an unsafe temperature when the light is in normal use. Because the cooktop light is on the bottom of the microwave, the consumer cannot readily see its location. When reaching to the rear of the stovetop, is is therefore very easy for an unprotected hand/arm to come into contact with the very hot light cover.

    Model
    SMH9207ST/XAA
    Serial number
    J4MY7W0C300207K
    Bought from
    Lowe’s
    Bought
    May 19, 2012
    Where
    Romulus, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 54, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS MALAYSIA SDN. BHD. (SEMA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  63. No one hurt

    Made Sep 20, 2012, sent to the company Sep 28, 2012, published by CPSC Oct 15, 2012

    The product, in the report: Samsung SMH9187W-XAA Microwave Oven. White, 1.8 cu. ft. Over-The-Range. 1100 W.

    The microwave oven will turn on and begin cooking without any user input.

    Model
    SMH9187W
    Serial number
    J4LW7MOZB00831K
    Bought from
    Sears, Florida
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  64. No one hurt

    Made Sep 6, 2012, sent to the company Sep 14, 2012, published by CPSC Sep 28, 2012

    The product, in the report: Samsung Microwave, over-the range. Purchased from Lowe’s on 7/25/2010. SMH9187ST (273727)

    I was in the kitchen, and the over-the-range microwave oven turned on, uncommanded. The microwave ran for about 10 seconds before I could reach it. I tried to turn the microwave off by pressing buttons on the control panel, and the microwave was unresponsive. The microwave continued to cook. I finally needed to open the door for the microwave to stop, and then the words displayed on the microwave display. The display read “SE.” I have unplugged the microwave from the wall and not used it since that date.

    Had I not been home at the time, the microwave would have continued to cook, and potentially caused a fire.

    Model
    SMH9187
    UPC
    unknown
    Serial number
    273727
    Bought from
    Lowes
    Bought
    Jul 25, 2010
    Where
    Vienna, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 2, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  65. No one hurt

    Made Sep 5, 2012, sent to the company Sep 13, 2012, published by CPSC Sep 27, 2012

    The product, in the report: Samsung 1000W 1.6 Cu. Ft. OTR Microwave, Stainless Steel

    My wife went outside last Friday and when she came back into the house, our Samsung over-the-stove microwave oven had turned itself on. I thought she must be mistaken until I saw it happen this evening when we were both in the kitchen. Fortunately for us, we were home both times this happened and in both cases there wasn’t anything in the microwave. Otherwise, it’s possible our house could have burned down.

    I have read of this problem at other websites, yet Samsung refuses to admit there is an issue with this product. I have three children in the house under the age of 10 and we are afraid to keep this product plugged it. Consumers should be warned about the danger of this unsafe product.

    Model
    Samsung 1000W 1.6 Cu. Ft. OTR Microwave SMH9187ST
    Serial number
    j4lv7moz908610j
    Bought from
    Sears
    Bought
    Dec 27, 2010
    Where
    Sarasota, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Aug 21, 2012, sent to the company Sep 7, 2012, published by CPSC Sep 21, 2012

    The product, in the report: Samsung microwave oven. model # SMH9187ST

    Microwave turned on and heated oven on its own. Unplugged, waited 30 minutes, plugged back in. Restarted again on its own. Concern over what if we had not been home.

    Model
    SMH9187ST
    Serial number
    J4LV7MOZ902600W
    Bought from
    Best Buy, Minnesota
    Bought
    Jan 31, 2011
    Where
    Fort Wayne, Indiana: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS MALAYSIA SDN. BHD. (SEMA)
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Aug 6, 2012, sent to the company Aug 22, 2012, published by CPSC Sep 6, 2012

    The product, in the report: Samsung OTR Microwave Oven

    The Samsung microwave had an “SE” error warning. We cleared the error and then proceeded to cook some food. The food was removed. About two minutes later the microwave started itself cooking on the “baked potato” mode.

    On the internet, we have seen this isn’t unique. One person indicated it started a fire in his kitchen, causing extensive damage. We have since unplugged it and am afraid that it could start up at any time.

    Model
    SMH9187ST
    Bought from
    Best Buy, Maryland
    Bought
    Oct 1, 2009, about then
    Where
    Reisterstown, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 61, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Aug 3, 2012, sent to the company Aug 16, 2012, published by CPSC Aug 30, 2012

    The product, in the report: Samsung over the range microwave oven

    I went outside after dinner and when I came in approximately 2 hours later, my microwave was running with nothing in it. I turned it off and opened it up to let it cool off----it was extremely HOT! It seems at though it came on by itself. Also seems as thought it should have some sort of safety feature to prevent it from overheating because this could have easily started a fire. It will no longer work and shows a 5E error code.

    Model
    SMH9187ST
    Serial number
    J4LV7MTSA00762T
    Bought from
    Sears
    Bought
    Nov 15, 2009
    Where
    Parma, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made Jun 26, 2012, sent to the company Jul 3, 2012, published by CPSC Jul 18, 2012

    The product, in the report: Samsung Over the Range Microwave

    I placed a potato in the microwave and pressed the Potato Cook button for sensor based cooking. The microwave began cooking normally and I proceeded with further dinner preparations. Within 5-7 minutes, the microwave started billowing out smoke and I could see flames, arcing and sparks inside the microwave. I couldn’t reach the plug for the microwave so quickly opened the door to stop the cooking process and jumped back. The inside of the microwave was all black and the glass was burnt and the plastic tuner mechanism was melted. The smoke was acrid and took days to get out of the house.

    Model
    Model # smh9187B
    Serial number
    J4LX7MQB200545B
    Bought from
    HH Gregg
    Bought
    Apr 21, 2012
    Where
    Vienna, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 44, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  70. No one hurt

    Made Mar 20, 2012, sent to the company Apr 16, 2012, published by CPSC Apr 30, 2012

    The product, in the report: Over the range microwave oven with vent and lighting system

    (3/14/2012) The consumer said that the microwave oven shocked her on 1 occasion. The microwave was in the “off” position at the time. The consumer was opening the microwave oven door, when the incident occurred. There was no injury.

    The next day, the consumer walked into the kitchen and saw that the light underneath the microwave oven was on. She turned it off. A couple minutes later, the consumer saw that the light had come back on by itself. She turned it off again, but later found that it came back on. She noted that it kept turning on by itself more frequently as time passed. Finally, the consumer unplugged the microwave oven from the wall outlet.

    (3/16/12) The consumer called the mfr. and explained the problem to a rep. The rep. advised the consumer to unplug the microwave oven from the wall outlet and leave it unplugged. The rep. started to arrange for a service technician to come out, but he checked their system and saw that the consumer’s warranty had expired 11 days earlier. Therefore, the rep. did not arrange for a tech. to come out.

    The consumer did some checking around on her own and a local repair person told her that it would cost $200 - $250 the microwave oven. The local technician told the consumer that he had repair 2 of 3 of these microwaves with a similar problem in the past month. The tech. said that the panel on the front had a short in it and he might have to replace some wires or the entire panel.

    The consumer opted to purchase a new microwave oven by a different mfr.

    Model
    SMH8165ST/XAA
    Serial number
    J4ER7M0Z700166R
    Bought from
    Lowe’s
    Bought
    Mar 6, 2011
    Where
    Lancaster, Ohio: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Mar 9, 2012, sent to the company Apr 5, 2012, published by CPSC Apr 19, 2012

    The product, in the report: Over the Range Microwave Oven

    The consumer stated that while he was using the electric range below the Microwave being in the off position. He heard a noise and he noticed that the glass lens that cover the bulb below the microwave, had broken and fallen into the contents of the food he was preparing.

    2/26/12 The consumer contacted the manufacturer and he was advised that the glass would be replaced, he declined this replacement because he feels that this piece of glass is unsafe and could have caused serious injuries had he not seen the glass falling into the food.

    The consumer is concerned that the lens for the microwave bulb is a safety hazard and should be recalled.

    Model
    SMH9187ST
    UPC
    n/a
    Serial number
    J4LB7MOZ405462r
    Bought from
    HHgregg, Pennsylvania
    Bought
    Aug 8, 2010
    Where
    Mechanicsburg, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Feb 23, 2012, sent to the company Mar 2, 2012, published by CPSC Mar 16, 2012

    The product, in the report: microwave oven

    Put raw potato in Microwave oven and pushed Potato sensor cook button. Left the room for about 5 minutes or so. When I returned to the kitchen, the oven was still running and flames were shooting up from the potato inside the oven. I turned the oven off, pulled the plug and waited for the flames to die down before opening the oven. There was a lot of smoke. I called manufacturer and reported the fire. A technician came to the house, replaced a part and reinstalled the microwave oven. Technician told me not to cook using the sensor cook in future. Technician did not offer any help or advice for smoke in the house.

    I opened windows & ran fans for several weeks. Smoke fumes eventually dissipated.

    Approximate date of incident: summer 2011 Brand & model: Samsung SMH8165W

    Model
    SMH8165W
    Bought from
    Lowes, Pennsylvania
    Bought
    Sep 1, 2010, about then
    Where
    phoenixville, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 60, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Oct 11, 2011, sent to the company Oct 18, 2011, published by CPSC Nov 1, 2011

    The product, in the report: Permanently mounted over the range microwave oven.

    I have a Samsung over the range microwave oven which is starting spontaneously on its own (empty) and runs continuously until I press the stop button. Fortunately, I have been aware of its running and have been able to manually stop it. I have observed that when it self starts it has been in the “Popcorn” mode according to the display. I am concerned that it is a fire hazard. I am indicating the “Incident Date” below as yesterday because it happened several times yesterday, but it has actually been happening regularly for several weeks.

    Model
    SMH9187W
    UPC
    036725569324
    Serial number
    J4LW7MTS700395M
    Bought from
    Best Buy
    Bought
    Sep 11, 2009
    Where
    Amherst, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made Aug 24, 2011, published by CPSC Sep 16, 2011

    The product, in the report: Samsung Microwave - stainless steel over the range, 1.8 cu.ft capacity

    Samsung Microwave, Model SMH9187ST, Serial Number JALV7MZ400917H, Made April 10. Used microwave to heatup meatballs. Set it up where the glass tray inside would not go around. Had 55 seconds left - went into the other room and noticed a buring smell. Came back into the kitchen and the inside of the microswave was engulfed in flames. The fire burnt itself out - found that the pyrex glass dish containing the meatballs had melted into the microwaves’ glass tray. Lifted the microwaves glass tray and noticed that 1/2 of the the roller guide ring’s center holding up the glass tray was melted.

    Reported incident to Sears - but since it was 2-3 months past the 12 months warranty, they were of no real help.

    Wanted to let you know about the product.

    Never had a problem with the product before.

    Model
    SMH9187ST
    Serial number
    JALV7MTZ400917H
    Bought from
    Sears
    Bought
    May 1, 2010, about then
    Where
    Alexandria, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 58, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made May 25, 2011, published by CPSC Jun 16, 2011

    The product, in the report: Counter Top Carousel Microwave

    Recently our Samsung Microwave oven has started turning on by itself. I am concerned that this posses a fire hazard if the unit were to be left plugged in.

    Model
    MW1080STA
    Serial number
    75ET402873D
    Bought from
    Best Buy, Michigan
    Bought
    Jan 1, 2005, about then
    Where
    Kalamazoo, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made Mar 14, 2011, published by CPSC Jun 7, 2011

    The product, in the report: microwave oven

    the microwave oven started to operate without being programmed. consumer cancelled operation. the unit was hot.

    Model
    MW55930
    Serial number
    71NN900801V
    Bought
    Jun 2, 2001
    Where
    WATERTOWN, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 76, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 4, 2026 and checked Nov 4, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Microwave ovens

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