Hearth Record

Back to Microwave ovens

Samsung microwave ovens

176 reports to CPSC, the latest made Oct 15, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 4, 2026.

  • 176reports to CPSC
  • Oct 15, 2026the latest report was made
  • Mar 14, 2011the earliest
  • 0with the company’s comments
Brand
Samsung
Makers
SAMSUNG ELECTRONICS AMERICA, INC. (SEA) and SAMSUNG ELECTRONICS MALAYSIA SDN. BHD. (SEMA)Makers, importers or sellers, as the reports name them
Product
Microwave ovensCPSC’s product type: Microwave Ovens (code 264), in Kitchen: Appliances
Other ways the reports write the brand (3)

“Samsung Hosehold Microwave Oven”, “Samsung over the range microwave oven” and “samsun”

By month

17 reports from November 2025 to October 2026; the most in October 2026, 2. 159 earlier reports, since March 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20262
September 20261
August 20261
July 20262
June 20262
May 20261
April 20262
March 20261
February 20262
January 20261
December 20252
July 20251
May 20251
February 20251
January 20251
September 20241
August 20241
July 20241
April 20241
February 20242
January 20241
October 20232
June 20232
April 20231
March 20232
February 20231
December 20221
November 20221
September 20222
July 20222
May 20221
April 20221
January 20222
December 20212
November 20211
April 20211
January 20211
December 20202
September 20201
August 20203
July 20201
May 20201
February 20202
December 20191
October 20191
September 20191
July 20191
April 20191
January 20191
November 20181
September 20182
August 20183
May 20181
April 20181
January 20181
September 20172
May 20171
April 20171
February 20173
January 20173
November 20163
October 20161
September 20161
August 20163
July 20163
June 20162
May 20161
April 20161
March 20163
February 20162
January 20161
December 20151
October 20152
September 20152
August 20155
July 20151
April 20153
March 20152
February 20152
November 20143
October 20142
September 20142
July 20142
May 20141
April 20141
March 20142
February 20141
January 20141
December 20131
September 20132
August 20131
July 20135
June 20132
May 20133
April 20131
February 20131
January 20133
December 20121
November 20121
October 20121
September 20123
August 20123
June 20121
March 20122
February 20121
October 20111
August 20111
May 20111
March 20111

How badly anyone was hurt

  • Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
  • First aid 8 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 13 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 2 CPSC: Injury, Level of care not known
  • No one hurt 131 CPSC: Incident, No Injury
  • No incident, no one hurt 11 CPSC: No Incident, No Injury
  • Not said 10 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 4, 2026. Updated daily.

  1. Hurt, no treatment

    Made Oct 15, 2026, sent to the company Oct 20, 2026, published by CPSC Nov 3, 2026

    The product, in the report: Samsung Microwave: MG11H2020CT/AA

    I have a Samsung Microwave that turns on after the door is opened.I turn it on, it runs. time runs out, it turns off. I open it and it turns on again

    Model
    MG11H2020CT
    Serial number
    0A447WDG904561E
    Bought from
    Amazon
    Bought
    Nov 1, 2015, about then
    Where
    San Jose, California: Home/Apartment/Condominium
    Who was involved
    Age 15, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  2. No incident, no one hurt

    Made Oct 15, 2026, sent to the company Oct 20, 2026, published by CPSC Nov 3, 2026

    The product, in the report: In wall combo Microwave and Over unit. Manufactured by Samsung Bespoke 30” Microwave Combination Wall Oven with Flex DuoTM in White Glass Model No. NQ70CB700D12AA

    I have a Samsung In-Wall, Microwave + Over combo. I purchased this product on June 18, 2025. Below are the details: Bespoke 30” Microwave Combination Wall Oven with Flex DuoTM in White Glass Serial no: NQ70CB700D12AA

    On Sep 20, 2026. the unit started itself and then set on fire. The fire was self contained. Fire department was called and the until was removed from the wall and they identified the motor is what burnt. I have reached out to Samsung but they don’t want to make a full re-imbursement for the unit and saying will require a 12.5% depreciation. Even though this is more of a hazardous manufacturer defect and not a ware and tear from use.

    Model
    Bespoke 30” Microwave Combination Wall Oven with F
    Serial number
    0LBN7DBXC00054Z
    Bought from
    samsung.com
    Bought
    Jun 18, 2025
    Where
    Wildwood, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 73, Unspecified
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  3. No incident, no one hurt

    Made Sep 28, 2026, sent to the company Sep 30, 2026, published by CPSC Oct 15, 2026

    The product, in the report: Model Code NQ70T5511DS/AA Serial Number 0GPR7DBYB00131Y

    I purchased a Samsung microwave oven combo from Home Depot at the end of June for over $2,000. Since installation, it has smoked during cooking and smelled as though something was burning. Samsung has sent technicians multiple times. I was told the appliance is a fire hazard and not to use it, yet Samsung is offering another repair. I am requesting a replacement appliance and a phone call from a Samsung representative authorized to resolve this case. My case numbers are [REDACTED], and I can be reached at [REDACTED}.

    Model
    NQ70T5511DS AA
    Serial number
    0GPR7DBYB00131Y
    Bought from
    Home Depot, South Carolina
    Bought
    Jun 1, 2026, about then
    Where
    Lexington, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  4. First aid

    Made Aug 24, 2026, sent to the company Aug 27, 2026, published by CPSC Sep 14, 2026

    The product, in the report: MS19DG8500SRAA is the model number and 0D707WTL202324B is the serial number.

    On August 23, 2026, my son heated a ramekin in our Samsung microwave for approximately 15 seconds. When he opened the microwave door, a piece of the glass turntable plate flew out of the microwave and struck his hand, cutting him. The rest of the glass plate remained intact. We do not know exactly when or how the piece broke off, but the plate had not previously been cracked, dropped, or damaged, and the microwave was being used normally. The microwave is practically new - it was manufactured in February 2026 and purchased in May 2026, making it only about three months old at the time of the incident. I have photographs of the damaged plate, and I am currently working with a Samsung representative to file an incident report directly with the company. I am extremely concerned about the seriousness of this safety hazard. A sharp piece of glass flying out of a microwave at a person could cause a severe injury, particularly if it struck the face, eyes, neck, or another vulnerable area. We were fortunate that the piece struck my sons hand, but this could very easily have resulted in a much more serious injury. A practically new appliance being used normally should not create this kind of danger. I am reporting this incident because I believe it warrants review to determine whether there is a potential defect or risk to other consumers.

    Model
    MS19DG8500SRAA
    UPC
    887276868882
    Serial number
    0D707WTL202324B
    Bought from
    Lowes
    Bought
    May 16, 2026
    Where
    Danvers, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 13, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  5. No incident, no one hurt

    Made Jul 24, 2026, sent to the company Jul 28, 2026, published by CPSC Aug 11, 2026

    The product, in the report: Microwave

    Purchased a Samsung Microwave and oven from a Home Depot. I only used the microwave for a timer while cooking in the oven.. During that time, an Electrical fire happened while using the timer.. Turning the glass too MELT..!

    Model
    NSE70H63SR
    Serial number
    0CBL7WOL102731R
    Where
    Middle River, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 12, Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  6. Hurt, no treatment

    Made Jul 19, 2026, sent to the company Jul 22, 2026, published by CPSC Aug 5, 2026

    The product, in the report: Samsung 5.1 cubic foot electric wall oven and microwave combination, black stainless steel finish, with Wi-Fi. 30 inch width, designed as a built in wall unit combining a conventional oven on the bottom and a microwave oven on top. Model number NQ70T5511DG. Serial number 0GPQ7DBWA00039B. Purchased new from Home Depot and installed by the home builder in a newly constructed home in Provo, Utah. The unit was delivered in December 2023 and installed in the home before the home was sold. We are the first and only owners of the home and moved in October 2025.

    Here’s a cleaned version using only plain punctuation, no colons, parentheses, slashes, or dashes:

    ---

    We are the first owners of a newly built spec home in Utah, purchased from the builder. The builder had installed a brand new Samsung microwave in 2024. The home sat on the market before we closed and moved in October 2025. By the time we discovered the issue, the Samsung manufacturer warranty had already expired.

    We discovered that the microwave door safety interlock is not functioning correctly. The microwave will operate normally, with the turntable spinning, the interior light on, and heating, even when the door is completely open. This should be mechanically and electrically impossible on a properly functioning microwave. The door interlock switches are a required safety feature meant to cut power the moment the door is opened.

    Our home warranty company sent a technician to inspect the unit after we reported the problem. That technician told us not to be concerned, stating that although the microwave appeared to run with the door open, with the turntable spinning and the light on, internal safety mechanisms would still prevent actual heating or radiation output. Shortly after that technician left, while the microwave was running with the door fully open, a cup inside the microwave spilled. My wife reached in with her hand to remove the cup and was burned. This showed that the microwave was actively heating despite the door being open, contradicting what we had just been told and confirming the safety interlock has failed.

    Product involved, Samsung microwave, installed new by the home builder in 2024.

    Who was using it and how, my wife was using the microwave in our home for normal household cooking and reheating purposes at the time of the injury.

    Injury, my wife sustained a burn to her hand when she reached into the microwave to retrieve a spilled cup while the unit was actively running and heating with the door fully open.

    Additional context, two separate home warranty technicians and a Samsung authorized repair technician have inspected the unit. All have suggested the underlying issue may be related to physical damage, possibly from installation, rather than a manufacturing or mechanical defect, and none could confirm a way to determine when or how the damage occurred. Regardless of the root cause of any physical damage, the microwave ability to actively heat and operate with the door open represents a failure of a critical safety mechanism and a radiation and burn exposure risk to anyone using the appliance.

    Model
    NQ70T5511DG
    Serial number
    0GPQ7DBWA00039B
    Bought from
    Home Depot
    Where
    Saratoga Springs, Utah: Home/Apartment/Condominium
    Who was involved
    Age 31, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  7. First aid

    Made Jun 10, 2026, sent to the company Jun 15, 2026, published by CPSC Jul 1, 2026

    The product, in the report: Samsung over-the-range microwave, 2.1 cu ft, Model: ME21R7051SS/AA, Serial: 0BP27WON802443W, 1,000 watts

    Microwave started to give off smoke while using the unit’s timer.

    Model
    ME21R7051SS
    UPC
    887276333809
    Serial number
    0BP27WON802443W
    Bought from
    Best Buy Louisville Kentucky
    Bought
    Mar 3, 2021, about then
    Where
    Louisville, Kentucky: Home/Apartment/Condominium
    Who was involved
    Age 61, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  8. No incident, no one hurt

    Made Jun 4, 2026, sent to the company Jun 9, 2026, published by CPSC Jun 24, 2026

    The product, in the report: Samsung Microwave Oven

    On 5/29/26, the Samsung microwave oven model ME179KFETSR initiated a cooking cycle completely unassisted with no human interaction. The unit began running while empty. This behavior represents a severe underlying hardware component failure, specifically a shorted main control board relay or a failed door interlock microswitch framework. Because the unit activates while empty, it presents an immediate fire and property damage hazard. The unit has been completely disconnected from the power grid to mitigate the risk of house fire. I am requesting a formal safety investigation into this model batch.

    Model
    ME179KFETSR
    Serial number
    J6S67WOCB00567V
    Where
    San Jose, California: Home/Apartment/Condominium
    Who was involved
    Age 44, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  9. No one hurt

    Made May 22, 2026, sent to the company May 28, 2026, published by CPSC Jun 11, 2026

    The product, in the report: Weeks after installing new microwave, it caught fire shattered and melted the glass and burned the ring below

    New Samsung microwave, burst into flames. Shattered, and melted the glass and the rotating ring, bellow it

    Model
    ME11AA7510DS
    UPC
    Not sure
    Serial number
    OCBL7WOYA1893T
    Where
    West Jordan, Utah: Home/Apartment/Condominium
    Who was involved
    Age 20, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  10. No incident, no one hurt

    Made Apr 23, 2026, sent to the company Apr 27, 2026, published by CPSC May 11, 2026

    The product, in the report: Over-the-Range type of microwave oven. Stainless steel finish.

    A microwave oven starts by itself early in the morning for no apparent reason.

    Model
    ME17R7021ES
    Serial number
    1692925
    Bought from
    Lowes, Midwest City Ok
    Bought
    Apr 21, 2026
    Where
    Choctaw, Oklahoma: Mobile/Manufactured Home
    Who was involved
    Age 67, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  11. No one hurt

    Made Apr 2, 2026, sent to the company Apr 7, 2026, published by CPSC Apr 21, 2026

    The product, in the report: over range MicroWave Oven

    Have a Samsung MWO that is a fire hazard!!! model ME21K7010DS SERIAL No. MA 0AMD7WTH90 ‘76B T Control display will add “7” with OUT any input. (intermittently) Now the control started all by itself (once) with OUT any inputs - cooking with nothing inside.

    Model
    ME21K7010DS
    Serial number
    MA 0AMD7WTH90 ‘76B T
    Where
    Reunion, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  12. No incident, no one hurt

    Made Mar 21, 2026, sent to the company Mar 25, 2026, published by CPSC Apr 8, 2026

    The product, in the report: Samsung 1100W Stainless steel over the range microwave oven

    The microwave began smoking heavily while unused and only displaying the time. The smoke emitted did not rise to the ceiling and trigger an alarm. The product continued smoking and burning internally behind the display area until a CO2 fire extinguisher was used to control it.

    Model
    SMH1818S
    Serial number
    J6137WOD402945B
    Bought from
    RC WILLEY
    Bought
    May 5, 2013, about then
    Where
    Salt Lake CIty, Utah: Home/Apartment/Condominium
    Who was involved
    Age 35, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  13. No one hurt

    Made Feb 24, 2026, sent to the company Feb 27, 2026, published by CPSC Mar 13, 2026

    The product, in the report: The microwave began smoking as soon as I opened the door, and when I looked closer, I noticed burn marks along the area where the door meets the frame. The surface around that section was extremely hot to the touch, and even after I cleaned it thoroughly, the microwave continued to overheat and give off a burning smell whenever I tried to use it. The combination of smoke, visible burn damage, and excessive heat makes it clear that something inside the microwave has failed, and it no longer feels safe to operate.

    The microwave began smoking as soon as I opened the door, and when I looked closer, I noticed burn marks along the area where the door meets the frame. The surface around that section was extremely hot to the touch, and even after I cleaned it thoroughly, the microwave continued to overheat and give off a burning smell whenever I tried to use it. The combination of smoke, visible burn damage, and excessive heat makes it clear that something inside the microwave has failed, and it no longer feels safe to operate.

    Model
    ME17R7021ES
    Serial number
    0BQJ7WOW407317H
    Bought from
    HOME DEPOT
    Bought
    Aug 18, 2023
    Where
    LELAND, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Feb 21, 2026, sent to the company Feb 25, 2026, published by CPSC Mar 11, 2026

    The product, in the report: Samsung microwave spontaneusly caught fire when nit in use

    The over-the-stove samsung microwave bursted into flame from underneath with being operated.

    Model
    ME 16K3008A5
    UPC
    A3LOTR16M3
    Serial number
    DALM7WOK602289M
    Where
    Pompano Beach, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Jan 7, 2026, sent to the company Jan 12, 2026, published by CPSC Jan 29, 2026

    The product, in the report: Samsung Range Microwave. Perfect working order with no issues. Every feature worked

    Samsung High-End Microwave started on its own and potentially burned my kitchen and house. My son was home an smelled it. He unplugged before damage was done to house. Samsung wants to repair my burned appliance with no offer to replace or compensate. People should know this is an issue.

    Model
    M****************
    Serial number
    0AQN&W0J201834J
    Bought from
    Best Buy
    Where
    Branson, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 21, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  16. No incident, no one hurt

    Made Dec 22, 2025, sent to the company Dec 30, 2025, published by CPSC Jan 14, 2026

    The product, in the report: Samsung Microwave

    For several days prior to the incident, the microwave was displaying an error message and was not responding to button inputs. During this time, the appliance could not be operated normally. Despite being in this error state and without any user interaction, the microwave unexpectedly turned on by itself and began actively cooking. No buttons were pressed, and no cooking cycle was intentionally started.

    When the unit activated, it generated heat and a strong burning odor, suggesting internal overheating or an electrical malfunction.The microwave activated unexpectedly while unattended by controls. If I had not been home at the time, this incident could have resulted in a fire and significant property damage. The unit was actively heating and emitting a burning odor when discovered, indicating a serious risk of ignition had it continued operating.

    Model
    MC12J8035CT
    Serial number
    0AK67WTJ700822B
    Where
    United States: Home/Apartment/Condominium
    Who was involved
    Age 14, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  17. No incident, no one hurt

    Made Dec 2, 2025, sent to the company Dec 5, 2025, published by CPSC Dec 19, 2025

    The product, in the report: STAINLESS STEEL OVER-THE-RANGE MICROWAVE 1.7KW

    Samsung microwave model ME21M706BAS randomly turns on by itself and runs for an undefined period of time until either the door is opened or the unit is unplugged, creating a potential fire hazard with the unit running randomly.

    Model
    ME21M706BAS
    Serial number
    0B8D7WON802136T
    Where
    United States: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  18. No one hurt

    Made Jul 7, 2025, sent to the company Jul 10, 2025, published by CPSC Jul 24, 2025

    The product, in the report: Samsung ME16A4021AS

    The microwave (Samsung ME16A4021AS) will run by its self continuously if the door is cracked open. If you start the microwave or not you can gently pull the handle and it will run regardless of how the microwave is setup. If you open the door all the way it stops. I found this by gently grabbing the handle before taking my food out. If something caused the door to not close all the way the microwave will just continue to run.

    Model
    ME16A4021AS
    UPC
    Unknown
    Serial number
    0C9K7WTW905151X
    Where
    Deltona, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made May 29, 2025, sent to the company Jun 3, 2025, published by CPSC Jun 17, 2025

    The product, in the report: Ser# 0B8D7W0KB01678T 1.7KW [REDACTED] Black and stainless steel

    My Samsung microwave went on by itself. Loud noise coming from it. Couldnt shut it off. Had to unplug. It was overheating. If I wasnt home it could have blown up or caused a fire.

    Model
    Illegible
    Serial number
    0B8D7W0KB01678T
    Where
    The villages, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Feb 24, 2025, sent to the company Feb 27, 2025, published by CPSC Mar 13, 2025

    The product, in the report: ME21K7010DG/AA - 2.1 cu. ft. Over-the-Range Microwave with PowerGrill and Ceramic Enamel Interior. In the color of black stainless steel.

    Was baking something in the oven and thought the oven was really loud but went about my business. 15-20 minutes later I heard a pop (which I assume was the microwave door since there was so much smoke and heat). Samsung microwave caught fire without use, tons of smoke and smell of burnt plastic. Once smoke cleared, could see open flames in the unit and watered down. Turned off breaker to microwave, once husband came home, we removed the unit. Luckily, I was home when this occurred and there were no injuries.

    Model
    ME21K7010DG/AA
    UPC
    887276147000
    Serial number
    0AQN7WOK700240H
    Bought from
    Nebraska Furniture Mart, Iowa
    Bought
    Aug 1, 2018, about then
    Where
    Winterset, Iowa: Home/Apartment/Condominium
    Who was involved
    Age 32, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Jan 2, 2025, sent to the company Jan 6, 2025, published by CPSC Jan 23, 2025

    The product, in the report: Samsung microwave model ME21R7051SS

    Samsung micro wave started smoking and filling the kitchen with smoke. I felt it was going to catch fire. Luckily, I was able to turn power off in time.

    Model
    ME21R7051SS
    Serial number
    0BP27WOT202209Z
    Bought from
    HOME DEPOT
    Bought
    Apr 2, 2022, about then
    Where
    Amelia Island, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  22. No incident, no one hurt

    Made Sep 4, 2024, sent to the company Sep 9, 2024, published by CPSC Sep 23, 2024

    The product, in the report: Microwave above range

    Bought a Samsung Microwave above range, used maybe 50-100 times smoked one time when in use. About a week later when not even being used started on fire inside unit and burned wiring. Totally filed house with smoke while Daughter and her 4 year old where inside.

    Model
    ME19R7041FS/AA
    Serial number
    0BQK7W0MA19837E
    Bought from
    Home Depot
    Where
    United States: Home/Apartment/Condominium
    Who was involved
    Age 21, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  23. No one hurt

    Made Aug 15, 2024, sent to the company Aug 27, 2024, published by CPSC Sep 11, 2024

    The product, in the report: Samsung 2.1 cu. ft. Over-the-Range Microwave with Sensor Cook - Model ME21M706BAS - Stainless exterior - ceramic enamel interior. Touch controls.

    I woke up in the middle of the night to the smell of smoke. I ran downstairs and saw a smokey haze in the kitchen. There was smoke coming from the microwave. The exterior was hot to the touch. The glass turntable was so hot it was untouchable. I unplugged the microwave immediately - felt the cabinets which were hot but not smoking. I later called Samsung to see if there was a recall, their only comment was “it’s not under warranty”. Didn’t ask for details or seem to care there was a potential fire hazard.

    Model
    ME21M706BAS
    Serial number
    0B8DWORA01759R
    Bought from
    COSTCO
    Bought
    Jan 24, 2022
    Where
    Hawthorn Woods, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 54, Unknown
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Jul 21, 2024, sent to the company Jul 24, 2024, published by CPSC Aug 7, 2024

    The product, in the report: Over the range microwave oven, with fan.

    Samsung refuses to replace my microwave, which has already been repaired and still has issues. This has been an occurring problem. It shorts out and there’s been a burning smell TWICE. The last time I spoke with Samsung was the end of this June. I emailed the CEO’s office about 10 days ago, and haven’t heard from them.

    Model
    ME17R7021ES/AA
    Serial number
    OBQJ7WOW700641
    Bought from
    Lowe’s
    Bought
    Oct 18, 2023
    Where
    Johnston, Rhode Island: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Apr 5, 2024, sent to the company May 24, 2024, published by CPSC Jun 17, 2024

    The product, in the report: over the range microwave oven

    (approx. Fall-2023): The microwave began to start by itself, while in the off position. The problem started happening occasionally and grew worse over time. This also led to the consumer noticing a burning odor in the home, when this happened.

    He called the manufacturer and was given a variety of responses for this issue. Once, he was told that the magnetos were getting hot and it caused the problem. The consumer asked the rep. why this would happen if it was not in use, but the rep. could not provide an answer.

    (March – 2024): The manufacturer arranged for a service technician to come out and examine the microwave. The technician said that some part in it was getting hot and caused it to turn on by itself.

    The technician that came out was from [REDACTED]. The technician then video called the company while at the consumer’s home. The manufacturer’s representative told the technician that this was normal, and they did not offer any resolution or other assistance.

    ** The manufacturer gave the consumer a service ticket (Claim I.D.): [REDACTED] ** Service Order Ticket Number: [REDACTED]

    In the end, the manufacturer sent the consumer an email indicating that they were closing the ticket, and nothing was wrong with the microwave. The consumer wrote them back, stating this was a safety issue and the matter is not resolved. He never heard back from them.

    Bought from
    Lowe’s
    Where
    Jonesborough, Tennessee: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Feb 29, 2024, sent to the company Mar 28, 2024, published by CPSC Apr 11, 2024

    The product, in the report: White Samsung microwave Model MW725WB

    I noticed my microwave seemed to not be heating things correctly everything looked ok until there was a funny smell and looking inside at the top it appears that the top of the microwave has melted

    Model
    MW725WB
    Serial number
    7MAW627516E
    Bought
    Dec 31, 2007, about then
    Where
    SAINT PAUL, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Feb 13, 2024, sent to the company Feb 21, 2024, published by CPSC Mar 6, 2024

    The product, in the report: Samsung over the range microwave oven. Stainless steel color. The microwave was clean with no food inside

    Our Samsung microwave oven started completely by itself. The microwave was not in use and no one was near it. When we realized it was running, we hit the power button and it did not turn off. Opening the door did not turn it off. There was a burning smell. The microwave turntable was burning hot and could not be touched. The microwave was then turned off at the breaker box. I firmly believe that if we were not home, this would have caught on fire. No other items in the kitchen were in use or affected. This was on a separate working breaker.

    Model
    ME21M706BAS
    Serial number
    0B8D7WORA07429R
    Bought from
    Sams Club
    Bought
    Feb 1, 2022, about then
    Where
    The Villages, Florida: Home/Apartment/Condominium
    Who was involved
    Age 80, Female
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Jan 29, 2024, sent to the company Jun 14, 2024, published by CPSC Jul 1, 2024

    The product, in the report: Samsung microwave

    I bought 2 identical Samsung microwaves in June 2020. Last year, we had to replace one as the plastic around the door had started to melt and warp. I saw this to be a future fire danger or potentially a dangerous microwave that wasnt sealed properly. Although I knew it was a product failure, I thought it to be a one-off, bad luck scenario. Then, a few weeks ago, the same plastic-melting defect appeared in the other microwave. The two microwaves were being operated in two different homes. Now I know it is a Samsung defect issue. I took a couple of photos of the microwave and kept the unit, although it was replaced immediately.

    Model
    Model ME17R7021ES
    Bought from
    Home Depot, Arizona
    Bought
    Jun 23, 2020, about then
    Where
    Phoenix, Arizona: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  29. No incident, no one hurt

    Made Oct 25, 2023, sent to the company Oct 31, 2023, published by CPSC Nov 15, 2023

    The product, in the report: https://www.samsung.com/us/home-appliances/microwaves/over-the-range/me21k7010ds-2-1-cu-ft-over-the-range-microwave-with-powergrill-and-ceramic-enamel-interior-me21k7010ds-aa/

    I have a Samsung microwave that will enter a time by itself and then start the microwave. The same complaint is on Samsungs own website several times. Samsung will not allow new review submissions stating this. Mine like many others enters 77:77 then starts it. Samsung suggested I unplug it when not in use. This is completely unacceptable

    https://www.samsung.com/us/home-appliances/microwaves/over-the-range/me21k7010ds-2-1-cu-ft-over-the-range-microwave-with-powergrill-and-ceramic-enamel-interior-me21k7010ds-aa/

    Model
    ME21K7010DS/AA
    UPC
    Na
    Serial number
    Na
    Bought from
    Best buy
    Bought
    May 15, 2020, about then
    Where
    ILLIOPOLIS, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 37, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  30. No one hurt

    Made Oct 16, 2023, sent to the company Oct 18, 2023, published by CPSC Nov 1, 2023

    The product, in the report: Samsung household microwave 1.7KW Over the Range microwave

    I purchased a new Samsung microwave (Model #ME19R7041FS) on October 28, 2021. On September 30th of 2021 the microwave started by itself (it was not used that day) and ran with the exhaust fan at full speed. None of the controls worked, and the door interlock did not function when it was opened. In 10 minutes the front of the microwave became too hot to touch, and I pulled the plug. Samsung agreed to repair the microwave under warranty, and replaced the motherboard. It worked fine until October12, 2023, when the same thing happened. I am sure it would have caused a fire if it was not disconnected. I am replacing it with another brand, but I had noticed that this same model was mentioned by owners on a Samsung consumer forum as having similar occurrences within the same time frame.

    Model
    Model # ME19R7041FS
    UPC
    FCC A3LO1R19M4C
    Serial number
    0BQK7WOR104851L
    Bought from
    Lowes, Broken Arrow Oklahoma
    Bought
    Oct 20, 2021
    Where
    Coweta, Oklahoma: Home/Apartment/Condominium
    Who was involved
    Age 79, Unknown
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  31. Hurt, no treatment

    Made Jun 25, 2023, sent to the company Jun 27, 2023, published by CPSC Jul 12, 2023

    The product, in the report: Over The Range Microwave

    Samsung microwave purchased 2 years ago making whining sound and dumping smoke that smells like burned plastic.

    Model
    ME19R7041FS
    Serial number
    0BQK7WON907746Y
    Bought from
    Lowe’s
    Bought
    Dec 2, 2020
    Where
    Cocoa, Florida: Home/Apartment/Condominium
    Who was involved
    Age 28, Female
    The reporter’s relation to them
    Self
    As this report names them
    made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  32. No one hurt

    Made Jun 22, 2023, sent to the company Jun 26, 2023, published by CPSC Jul 11, 2023

    The product, in the report: Samsung household microwave oven. Manufactured June 2022, SN 0CBP7WOT601088Y, model ME16A4021AS

    A microwave/stove fan combo in regular residential use spontaneously ignited. I was the fire investigator who responded to the event. There were no injuries but there was damage to the surrounding area.

    Model
    ME16A4021AS
    UPC
    unknown
    Serial number
    0CBP7WOT601088Y
    Where
    Eagle Point, Oregon: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Apr 11, 2023, sent to the company Apr 17, 2023, published by CPSC May 1, 2023

    The product, in the report: Samsung microwave me21m706bas - Black and Stainless

    My microwave, Samsung microwave me21m706bas, turned on by itself in the middle of the night. I happened to wake up at 5 in the morning and heard it running. The display stated it would run for an additional 71+ minutes. The inside of the microwave was very hot.

    Model
    me21m706bas
    Serial number
    0b8d7wom600919d
    Where
    The Villages, Florida: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Mar 14, 2023, sent to the company Apr 14, 2023, published by CPSC Apr 28, 2023

    The product, in the report: microwave oven

    The microwave is not used every day. It’s primarily used for warning foods, not cooking.

    March 14th, 2023 around 2:20PM Caller was relaxing, watching television when he heard the microwave turn on. He thought nothing of it running because he thought maybe his wife had turned it on.

    Around twenty minutes later his wife came in, made the comment that it was extremely hot, then called for him to come into the kitchen as she opened the door to the microwave.

    There were no flames and the unit cooled down in approximately twenty minutes.

    The caller and his wife realized that the microwave turned on by itself with no one near it. They turned it off. There was no property damage.

    The caller contacted the manufacturer and they offered to send a technician out to inspect it. The consumer is still considering their options.

    Model
    ME21K7010DG
    Serial number
    0AQN7WTN901106P
    Bought
    Jan 18, 2017
    Where
    Estero, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Mar 3, 2023, sent to the company Mar 21, 2023, published by CPSC Apr 12, 2023

    The product, in the report: Microwave oven

    Our microwave oven is turning on by itself. We did a [REDACTED] search to resolve the problem and found the following information. We discovered that this problem has occurred since 2018 with the same models of Samsung microwave ovens. Please refer to the link that we found. [REDACTED]

    Model
    ME21M706BAG
    Serial number
    0B8C7WOJ906519B
    Where
    Cranston, Rhode Island: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made Feb 25, 2023, sent to the company Mar 10, 2023, published by CPSC Mar 24, 2023

    The product, in the report: Samsung Model ME19R7041FS OVER THE RANGE MICROWAVE 1.9 cu ft 1000 watts Stainless 29 7/8 wide x 17 1/16 high x 16 1/2 deep

    Microwave continued heating after timer had expired causing food to explode.

    Model
    ME19R7041FS
    Serial number
    0BQK7WOR202810J
    Bought from
    LOWES
    Bought
    Mar 1, 2021
    Where
    Mountain Home, Arkansas: Home/Apartment/Condominium
    Who was involved
    Age 77, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  37. Hurt, no treatment

    Made Dec 27, 2022, sent to the company Jan 4, 2023, published by CPSC Jan 19, 2023

    The product, in the report: Microwave oven with hood

    I opened the microwave door after I had set it to reheat leftover casserole, and it had finished running. The entire oven was filled with an opaque, toxic-smelling smoke, and inside the small [REDACTED] dish, the leftovers were cold. They had not heated up at all. The toxic-smelling smoke permeated our entire condo, and was detectable for almost a week after. Concerned neighbors knocked on our door, as they could smell it too, out on our walkway.

    Model
    ME19R7041FW
    Serial number
    0BQV7WON900164B
    Bought from
    Jetson Appliance & Electronics Experts
    Bought
    Dec 9, 2020
    Where
    Jensen Beach, Florida: Home/Apartment/Condominium
    Who was involved
    Age 80, Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  38. No one hurt

    Made Nov 12, 2022, sent to the company Nov 16, 2022, published by CPSC Dec 1, 2022

    The product, in the report: Over the range microwave

    My wife and I had taken her father to the hospital on the morning of March 17, 2022, at approx 8am that morning, and returned to at approx 6pm we found. our house filled with soot. Upon investigation, we found our Samsung over the range microwave had caught fireon it’s own. The entire control panel was destroyed and melted. The interior was empty and still looked new. The model ME17R7021ESS and was purchased from Lowes and delivered on 02/26/2021. Over $40,000 damage was done to our home.

    Model
    ME17R7021ES
    UPC
    N/A
    Serial number
    OBQJ7W0NC05876K
    Bought from
    Lowes
    Bought
    Feb 26, 2021, about then
    Where
    Alvarado, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Sep 16, 2022, sent to the company Sep 20, 2022, published by CPSC Oct 4, 2022

    The product, in the report: Microwave, residential, over range, stainless steal finish

    Residential microwave installed over range has touchpad controls. Without anyone touching it or even in the room, it randomly enters digits when cooking or off. This was infrequent but now happens several times per day. It also turns itself on with nobody in the room. For example, will push 30+ to heat something for 30 seconds and after it starts cooking, the microwave will add 9 minutes to the cook time with nobody touching it. This has resulted in burnt food but no fire yet. However, since this has happened when we are not in the room and could happen when we are not home to stop it, we are concerned about a fire.

    Model
    ME21M706BAS
    Serial number
    0B8D7WOK403298J
    Bought from
    Home Depot
    Bought
    Jun 16, 2018
    Where
    Falcon, Colorado: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Sep 7, 2022, sent to the company Sep 29, 2022, published by CPSC Oct 14, 2022

    The product, in the report: over the range microwave oven

    The consumer has a safety concern with the way the product is manufactured with a plastic plate on the bottom instead of a stainless steel plate.

    (08/09/2022)The consumer stated there was a mixture of oil and frozen vegetables on the stove which is right under the microwave. The mixture caught on fire and the flames hit the bottom of the microwave which is plastic. This cause everything near and around the microwave to burn causing about $50,000 worth of damage to the consumer’s home.

    The consumer stated when he was checking to buy a new over the range microwave oven, he noticed that some of them did have stainless steel plates instead of plastic. He is wondering why not all of them.

    Model
    ME16K3000AB
    Serial number
    unknown
    Bought from
    Home Depot, Colorado
    Bought
    Mar 2, 2019
    Where
    Manitou Springs, Colorado: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Jul 17, 2022, sent to the company Jul 21, 2022, published by CPSC Aug 4, 2022

    The product, in the report: Samsung 30 “ microwave wall oven combo model #NQ70M66SODG

    Samsung microwave wall oven combo started smoking while sleeping. Smoke alarms alerted me and grey smoke was pouring out of unit between the cabinet. Shut circuit breaker off and pulled unit out of cabinet. Microwave generator was burnt and wiring connected to it burnt. Unit was functioning normally until this time

    Model
    Model number NQ70M66SODG
    Serial number
    Z0077WTK400120
    Bought from
    Lowes
    Bought
    Jul 1, 2018
    Where
    Woodstock, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 12, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  42. No one hurt

    Made Jul 3, 2022, sent to the company Jul 15, 2022, published by CPSC Jul 29, 2022

    The product, in the report: Samsung microwave purchased from Best Buy mission valley San Diego, CA

    I was defrosting veggie burgers in my Samsung MC17T8000CS using the metal accessory provided by Samsung. The microwave gave off electrical static noises and sparks began which eventually became a fire

    The microwave sparked and started a fire while using the metal accessory that came with the microwave. The “risk of harm” is fire and electrical shock

    Model
    MC17T8000CS
    Serial number
    0C2N7WOR900895A
    Bought from
    Best Buy
    Bought
    Dec 28, 2021
    Where
    San Diego, California: Home/Apartment/Condominium
    Who was involved
    Age 43, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  43. First aid

    Made May 11, 2022, sent to the company May 13, 2022, published by CPSC May 27, 2022

    The product, in the report: Microwave 1.65kw

    Microwave glass spontaneously exploded sending glass shards throughout a large area in my shop. Sister got glass in her heel and I got glass splinters from the cleanup. Nearby food product had to be thrown out out of safety concerns for consumers.

    Model
    MS19N7000AS
    Serial number
    0BF77WRM101003P
    Bought from
    Walmart
    Bought
    Mar 16, 2019, about then
    Where
    Austin, Texas: Other
    Who was involved
    Age 51, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  44. Hurt, no treatment

    Made Apr 26, 2022, sent to the company Apr 28, 2022, published by CPSC May 12, 2022

    The product, in the report: samsung above the range microwave with vent MN: smh1713s SN:J5XG7WOD903069R Manufacture date September-2013

    placed a bag of frozen vegetables in samsung smh1713s over the range microwave while the units exhaust fan was also running within a minute intense acrid burning burning plastic dense smoke was belching out of the top and bottom vents of the microwave - something internal to the machine was on fire. there was no visible damage in the food area and the vegetable were still partially frozen - something internal to the machine was on fire. the machine was turned off and unplugged. everyone was evacuated from my home. I contacted Samsung to ask if i needed to call the fire department or remove the microve from the home and was advised that if the unit was not currently emiting smoke or on fire that it was ok to leave it alone. Samsung instructed me they would contact me and referenced ticket #[REDACTED]. we had to leave the home with the windows open to try to get the smoke and odor out. We had to remove the microwave and take measures to remove the odor. Samsung said they would follow up with me, but they have not contacted me.

    Model
    smh1713s
    Serial number
    J5XG7WOD903069R
    Where
    CHISAGO CITY, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 48, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  45. No one hurt

    Made Jan 31, 2022, sent to the company Feb 2, 2022, published by CPSC Feb 16, 2022

    The product, in the report: Samsung Stainless steel above range microwave

    Purchased a Samsung microwave. Had it for a little over a year before it starts to make a weird humming noise. The vent fan starts turning on buy its self. I unplug it and mold starts to grow inside it.

    Model
    ME16K3000AS
    Serial number
    0ALM7WOJ500460W
    Bought from
    Sears, Virginia
    Bought
    Aug 17, 2018, about then
    Where
    Midlothian, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made Jan 17, 2022, sent to the company Jan 24, 2022, published by CPSC Feb 7, 2022

    The product, in the report: Samsung microwave

    Purchased a new Samsung microwave. After installing in a new building it was found running days later with no operator input. Contacted Samsung several times and nothing has been done to resolve this issue. Also found others complaining of the same issue in reviews.

    Model
    Me17r7021eg/aa
    Serial number
    0bvg7wor900216x
    Bought from
    Samsung.com
    Bought
    Nov 1, 2021, about then
    Where
    Harvey’s lake, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Dec 29, 2021, sent to the company Jan 4, 2022, published by CPSC Jan 19, 2022

    The product, in the report: Samsung microwave model # ME17H703SHS. Manufactured 2014

    Was making baked potatoes in our microwave. I had wrapped the potato in a wet paper towel and pushed the potato sensor button and went about making the rest of our dinner. Usually the sensor will turn off the microwave automatically. Instead there was a large crash and smoke/sparks came from the microwave. Once we opened it we saw flames coming from potato and covered it with a wet kitchen towel. The plate (microwave safe) that the potato was one had broken into pieces.

    Model
    ME17H703SHS
    UPC
    Na
    Serial number
    078H7WRFC00972B
    Bought from
    Nebraska Furniture Mart, Texas
    Bought
    Aug 1, 2015
    Where
    Bedford, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Dec 13, 2021, sent to the company Dec 15, 2021, published by CPSC Dec 30, 2021

    The product, in the report: Samsung microwave ME21M706BAG/AA, 2.1 cu. ft. Over-the-Range Microwave Model ME21M706BAG/AA

    September 27, 2021 I ordered microwave [ME21M706BAG/AA] from Samsung. The package was recieved October 2021.i opened the package for the 1st time December 10, 2021 and was almost cut by broken glass. Samsung customer service refused to take a return on the microwave because of a 15 day return policy. I have had this broken glass hazard inside my home since it was delivered. The package should have been delivered in manner were there would be no risk of someone being cut.

    Model
    ME21M706BAG/AA
    Serial number
    0B8C7WOR500108D
    Bought from
    www.samsung.com
    Bought
    Sep 27, 2021
    Where
    Culpeper, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 61, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made Nov 23, 2021, sent to the company Dec 3, 2021, published by CPSC Dec 17, 2021

    The product, in the report: Samsung 2.1 cu ft over the range microwave stainless steel Model ME21K7010DS

    I have had nothing but issues with Samsung home appliances. The first issue was with our microwave. It would randomly select numbers by itself. We contacted Samsung and they sent out a tech who replaced the front panel of the microwave. It worked for a short period of time until it started selecting numbers again. Typically it selects 3 and 7. It has also turned on the fan by itself while we were not home. We contacted Samsung again and a tech came out in 2017. We bought these appliances brand new as a suite when we moved into our home 5 years ago. Again, the microwave worked for a little bit until it selected numbers again, turned the fan on and even started on its own. This is a fire hazard. [REDACTED]

    Model
    ME21K7010DS
    Bought from
    Best Buy
    Bought
    Jun 20, 2016
    Where
    Peoria, Arizona: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made Apr 6, 2021, sent to the company Apr 20, 2021, published by CPSC May 4, 2021

    The product, in the report: Samsung ME21M706BAS 2.1 cu ft 1.7kW over-the-range microwave (https://www.samsung.com/us/home-appliances/microwaves/over-the-range/2-1-cu--ft--over-the-range-microwave-me21m706bas-aa/).

    Samsung microwave model ME21M706BAS turning on by itself with 77:77 minutes. The malfunction started with the microwave adding time (:07, :77, or 77:77) periodically. Then the vent fan started to turn on by itself. Then the light started to turn on by itself. Today, the microwave turned on by itself. Samsung has many similar problems reported on its website, and a recall on a different model number, but no recalls on this specific model.

    Model
    ME21M706BAS
    Serial number
    0B8D7WOJ800974F
    Bought from
    Home Depot
    Bought
    Nov 1, 2017, about then
    Where
    Aurora, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 37, Unspecified
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  51. First aid

    Made Jan 22, 2021, sent to the company Feb 11, 2021, published by CPSC Feb 26, 2021

    The product, in the report: Samsung Over the Range Microwave n Black (model#me21m706BAG) https://www.samsung.com/us/home-appliances/microwaves/over-the-range/2-1-cu--ft--over-the-range-microwave-me21m706bag-aa/ Model me21m706BAG

    I own the samsung over oven range microwave (model#me21m706BAG) and it started acting funny suddenly and constantly beeping and the display screen saying press start to continue or stop. All through the day and middle of the night. One day I put my cup of coffee in the microwave for 1.00 (1minute) and take a call in my office. I realize after that I forgot my coffee, but when I walked back I saw the microwave still running and counting down from 45 minutes! I have no idea what happened! The next day the beeping continues and the display says press start or stop to clear I decided to press start for the first time and it started counting down from 7 seconds. I realized that this was related to the coffee incident and that this microwave now has a say itself on the time settings- it set my 1 minute entry and added a 7 to it so it must have attempted to run for 71 minutes! When I go to Samsungs website to get help and google if this has happened to any other people I saw that this is such a common defect that all reviewers have in common. Samsung hasn’t placed a recall on this, but it is legitimately dangerous and entirely not functioning how a microwave is intended to. The beeping is annoying, but the software glitch causing the microwave to input its own time setting. When a microwave gains some control over it’s settings you know there is a serious glitch. Constantly attempting to start itself and causing modifications to the time the consumer enters actually scares me. It is not like the glitch is only related to the number 7 here, it’s a glitch in the keypad or software that operates the settings-as in the start button next to the number buttons! I don’t know what else will happen since the faulty functionality has increased in frequency since it tried to melt my coffee cup (microwave safe has a limit and thankfully it wasn’t food that could have actually caught on fire after 30+ minutes with the intent 71 total minutes). Some reviewers have said that theirs has had their doors replaced or the entire unit has been replaced, but it developed the same defect very soon after. This seems to be a very well known product defect to samsung, and obviously not something a consumer should expect from a microwave. I do not believe warranties are meant to capture a known defect to software like this, so the continued sales of it is placing an added financial burden and threat to safety on the consumers who apparently have no options to require Samsungs faulty product be recalled and replaced with non faulty units. Honestly just imagine not allowing your 7 and 9 year old to use a microwave because you fear that a faulty setting could impact the entered time and setting in such a way that could be dangerous. A casual popcorn setting could lead to harm of persons and property. I have never complained about a microwave or submitted a report about a dangerous product- and microwaves are so basic. But this entirely reminds me of the samsung phones that blew up and caught fire all over, this software however is inside a much larger and potentially dangerous piece of equipment.

    I realize that if I was standing in front of the microwave after entering 1.00 start I could have noticed the faulty setting sooner, but realistically how often would a normal consumer do that? I imagine this could happen a lot, just as simply and randomly it had to me. I know a lot of kids who are perfectly old enough to operate a microwave, and I wonder what would have happened if they put a hot pocket in for 1 minute and continued their tv or game only to have their microwave burn the house down. I am genuinely confused why this has not already been recalled for clear defective software and the only thing I can think is that so far no one, or not enough someone’s have died. That is good, but not what I personally feel is the bar for considering this safe. And because it is so well know to Samsung I am upset that I have to report this simply because their bar for what constitutes unsafe is when their phones explode. I was not harmed in this other than burning my hand trying to get the boiling sludge cup out of the microwave and into the sink, but I am a Chef so not a big deal personally. But I know fats and sugars or a paper plate/paper towel etc would not have responded the same as a cup of black coffee. I lucked out, and I am appropriately aware and concerned.

    Oh by the way the glitch does stack on top of itself. it beeps once and it’s apparently setting it’s time for 7 seconds, but if I do not clear it and it beeps again it is then set for 77 seconds....and so on. So just now while typing this I had to go clear it and when I decided out of curiosity how many beeps just occurred by pressing start I see it set itself for 77.77minutes....by itself.

    I’m having to explain to friends that visit to be careful and not use it because If my microwave hasn’t gained consciousness and decided to try and kill me recently, than it seems like Samsung seems to be. lol. (trying to laugh off the $450 fire hazard in the making is the best I can do other than this report).

    Some reviewers have mentioned that the microwave turned on automatically as well, and I believe that has happened to mine as well. I’m just not in the room when it happened. I half thought we had a ghost or something, but this microwave has a mind of it’s own and electromagnetic radiation designed to create thermal energy...I would have honestly preferred a ghost!

    Model
    me21m706BAG
    UPC
    not visable
    Serial number
    maybe: de68-04487a-01
    Bought from
    Home Depot
    Bought
    May 13, 2018, about then
    Where
    Longwood, Florida: Home/Apartment/Condominium
    Who was involved
    Age 35, Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  52. Hurt, no treatment

    Made Dec 16, 2020, sent to the company Jan 8, 2021, published by CPSC Jan 26, 2021

    The product, in the report: Model SMH16225, SERIAL NO. J6K77WTDA03427Z OVER RANGE SAMSUNG MICROWAVE OVEN.

    my over the range Samsung Microwave over model SMH16225 installed 2014 caught fire while cooking a small potato. You could hear the unit begin to short out then when I turned the machine off I noticed black smoke coming from the vent on top and plastic melting and dripping onto the potato. Fortunately I was standing right there and was able to use a fire extinguisher to douse the electrical fire inside the top of the unit. This would have burned down the house because the microwave is an over the oven built in with wood cabinet and doors above.

    Model
    SMH16225
    UPC
    DE68-03529C-01
    Serial number
    J6K77WTDA03427Z
    Bought from
    BEST BUY, California
    Bought
    Nov 29, 2013, about then
    Where
    Running Springs, California: Home/Apartment/Condominium
    Who was involved
    Age 68, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  53. No one hurt

    Made Dec 14, 2020, sent to the company Jan 6, 2021, published by CPSC Jan 22, 2021

    The product, in the report: samsung over the range microwave, black stainless model

    i reported to samsung nearly a year ago, the our microwave was dangerous asis often selected numeric characters on its own or would start the exhaust fan on its own. today 12/14/20 is started the microwave on its own and melted the plastic food cover that we use while cooking. it would not power off, even when opening the door. i had to physically unplug the microwave. if this had happened after we went to bed it may have started a fire

    Model
    ME21K7610DG
    UPC
    samsung
    Serial number
    0AQN7WOJ400618V
    Bought from
    sears, Maryland
    Bought
    Jun 1, 2017
    Where
    Keyser, West Virginia: Home/Apartment/Condominium
    Who was involved
    Age 74, Unknown
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand samsun, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Sep 23, 2020, sent to the company Oct 21, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung microwave black stainless steel

    Samsung microwave modelME21K7010DG, serial #0AQN7WTH100349P. Microwave turns itself on, turns vent fan on by itself, and error code of C10. Have been trying to work with Samsung but keeps going in circles. Their web site tell us to unplug immediately it’s a fire hazard and go to support. Go to support you are directed to schedule a repair. No repair techs in area. So start over. After many attempts I researched and there is page after page of complaints about this. Reports of their microwave being repaired with new door and within 5 months the problems start all over. Last night it started on its own 3 times after we unplugged and plugged back in which is Samsung’s first suggestion. I can’t leave it plugged in because it is a fire hazard. Why are these not being recalled? I have been dealing with extended warranty company, retailer I bought it from and Samsung no one wants to address the problem.

    Model
    ME21K7010DG
    Serial number
    0AQN7WTH100349P
    Bought from
    Nebraska Furniture Mart, Nebraska
    Bought
    Aug 1, 2016
    Where
    McCook, Nebraska: Home/Apartment/Condominium
    Who was involved
    Age 65, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  55. First aid

    Made Aug 27, 2020, sent to the company Oct 14, 2020, published by CPSC Oct 7, 2020

    The product, in the report: Samsung Over-the-Range Microwave Model ME18H704SFS FCC ID: A3LOTR19M4C Black and stainless steel in color on the outside. The inside enamel is dark blue-grey with grey speckles. https://www.samsung.com/us/home-appliances/microwaves/over-the-range/me18h704sfs-1-8-cu-ft-over-the-range-microwave-with-sensor-cooking-stainless-steel-me18h704sfs-aa/

    We have a Samsung Over-the-Range Microwave bought from Costco on January 22, 2019 as a 4-piece set (with a fridge, oven, and dishwasher). This is not the original microwave as it had to be replaced and repaired by Samsung technicians 3 times already due to other issues related to internal electronics. The issue came on August 13, 2020 when I was cleaning the inside microwave with a damp papertowel. The back bottom right corner of the microwave apparently had enamel poorly coated. A piece about 1cm tall and half a centimeter wide flaked off and sliced through the papertowel and through my finger. I had to use tweezers to pick out fragments of blue-speckled enamel from the bleeding cut. More small pieces flaked off when I then used a pair of tongs with a damp papertowel to sponge the area and pick up these sharp shards.

    I contacted Costco’s Concierge desk (as the microwave is under warranty) on August 27, 2020 who then contacted Samsung. The Samsung representative stated that chipped enamel is cosmetic and not covered under warranty even though I was injured from it. They said that I could personally pay for a technician to come out but there’s no guarantee of a solution as the representative had nothing in their manual about this situation. I expected as much because on August 21,2020 when a technician came to fix the blown out capacitor and magnetron under warranty, I mentioned the enamel issue. He said that he couldn’t do anything since it wasn’t on the repair ticket and he said “honestly I don’t even know if anything can be done even it was. I’ve never seen anything like that. You should call back to that Costco desk or Samsung and make a new ticket, the the main reps might know what to do.” The technician worked for [REDACTED], a subcontractor of Samsung repairs.

    Model
    ME18H704SFS
    Serial number
    078G7WOKB12817T
    Bought from
    Costco, Ohio
    Bought
    Jan 22, 2019
    Where
    MASON, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 30, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  56. No incident, no one hurt

    Made Aug 20, 2020, sent to the company Oct 14, 2020, published by CPSC Oct 1, 2020

    The product, in the report: Microwave Samsung Model Model ME18H704SFG

    This Samsung microwave model ME18H704SFG would trip the circuit breaker when it was not in use. The microwave is on a dedicated circuit for use only by the microwave. After resetting the circuit breaker it would function normally. However, after not using the microwave, the next morning the circuit breaker was tripped. We have replaced the microwave and the replacement has been functioning without any issues. We have saved the microwave that was tripping the circuit breaker and we would like for you to examine it. We live in Burke, Virginia and could deliver it to your testing facility if it is in the Washington DC metro area. The reason for the delay in reporting is that we were busy with the birth of our daughter. Thank you. I can be reached at ([REDACTED PHONE NUMBER].

    Model
    ME18H704SFG
    Bought from
    Best Buy
    Where
    Burke, Virginia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  57. No one hurt

    Made Aug 11, 2020, sent to the company Sep 2, 2020, published by CPSC Sep 17, 2020

    The product, in the report: Samsung Over-the-range microwave Model MC17F808KDT

    We’ve had a Samsung over-the-range microwave for 3 1/2 years since moving into our home. During this entire time, the microwave randomly and without assistance turns itself on. In addition, many times the buttons won’t respond to touch when attempting to turn on/turn off the unit.

    I’ve considered this an inconvenience to a great extent but after reading other consumer’s posts about the dangers of this microwave such as fires, smoke. damage, I fear it may start a fire and damage my condo and others in the building.

    The Model is MC17F808KDT. Serial Number: J7CZ7WOF20025R, manufactured Feb 2014.

    Please recall this microwave before it causes irreparable damage.

    Model
    MC17F808KDT
    UPC
    I don’t know
    Serial number
    J7CZ7WOF200225R
    Bought from
    I don’t know
    Bought
    Mar 1, 2014, about then
    Where
    CINCINNATI, Ohio: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  58. First aid

    Made Jul 20, 2020, sent to the company Aug 5, 2020, published by CPSC Aug 19, 2020

    The product, in the report: Microwave, Serial 078n7wog816478j Moddl ME16H702SE

    Was cooking Raman noodles. Transformer burned out caught on fire. House filled with smoke. Turned off breaker. Removed microwave. Identified transformer as faulty unit.

    Model
    ME16H702SE
    Serial number
    078n7wog816478j
    Bought from
    Home depot, Florida
    Bought
    Nov 15, 2015
    Where
    Boca Raton, Florida: Home/Apartment/Condominium
    Who was involved
    Age 54, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  59. No one hurt

    Made May 27, 2020, sent to the company Jul 2, 2020, published by CPSC Jul 17, 2020

    The product, in the report: Samsung convection microwave oven Model MC17J8000CG

    On 5/22, the consumer stated that he put some vegetables in the microwave to heat them up. After about three minutes the consumer heard a pop. The consumer stated that there were 4 inch flames coming from the vent on the top of the microwave oven. The consumer unplugged the unit but the fire did not go out.

    The consumer stated that the microwave is built under a cabinet but he was able to throw water in between the cabinet and the microwave to put the fire out.

    The damage was contained to the microwave.

    The consumer contacted the firm on 5/25. A ticket was opened and an appointment was set up for a technician to come out to look at the product.

    Model
    MC17J8000CG
    Serial number
    0AU17WOJ100319E
    Bought from
    Lowes, New York
    Bought
    Sep 13, 2017
    Where
    Corinth, New York: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Feb 17, 2020, sent to the company Mar 10, 2020, published by CPSC Mar 24, 2020

    The product, in the report: Over the range microwave oven

    Samsung Over the Range Microwave Oven Model # ME21H706MQG has a grease filter that mounts to the bottom of the microwave. This grease filer is in a plastic frame and it slides into place and latches secure. The filter and frame continually pops out on its own and falls onto the stove top. This happened while my wife was cooking and it caught fire damaging the stove top and microwave.

    The Samsung website community forum has several threads on this problem, the grease filter popping out on its own and falling onto the stove top.

    Model
    ME21H706MQG
    Serial number
    0ALB7WOJ503816V
    Bought from
    costco.com
    Bought
    Sep 1, 2017, about then
    Where
    Peoria, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 53, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Feb 4, 2020, sent to the company Feb 27, 2020, published by CPSC Mar 12, 2020

    The product, in the report: Stainless Steel 1.1 cubic foot countertop microwave.

    My wife and I had cooked dinner. We used the microwave to heat some frozen peas for 6 minutes. One we finished eating I noticed our microwave was making a buzzing noise almost like it was running. It wouldn’t turn off. I opened the door and the buzzing ceased. I tried unplugging it to reset it and it continued to buzz. I left the door open to try and determine the cause of the issue. My wife closed the door not realizing what was happening. The microwave got really hot quickly and was beginning to smoke. I quickly unplugged it and brought it outside. It smelled strongly of burnt wires/plastic. The metal case was too hot to touch on the top. I’m so glad we didn’t leave the house and we’re capable of handling the situation. It almost burned down our house.

    Model
    Ms11k3000mo
    Serial number
    0amr7wdgc00236j
    Bought from
    Target, Washington
    Bought
    Jun 1, 2019, about then
    Where
    Seattle, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Dec 22, 2019, sent to the company Jan 10, 2020, published by CPSC Jan 27, 2020

    The product, in the report: Microwave oven; ME21H706MQS

    Samsung microwave oven (ME21H706MQS) turned itself on and caused fire resulting in $30.000 damage to the apartment. Samsung initially offered to replace the oven after their inspector confirmed that the oven caused the fire. Later Samsung denied responsibility for the unsafe operation of the equipment manufactured by them and refused to pay any compensation. Based on numerous similar incidents reported on the internet with this Samsung microwave oven, this device should not be sold as it is unsafe.

    Model
    Samsung 2.1Cu Ft microwve oven ME21H706MQS
    Serial number
    Burned beyond recognition
    Bought from
    Best Buy
    Bought
    Feb 6, 2017
    Where
    clearwater, Florida: Home/Apartment/Condominium
    Who was involved
    Age 51, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Oct 31, 2019, sent to the company Dec 11, 2019, published by CPSC Dec 27, 2019

    The product, in the report: Over the range microwave oven

    Spring 2019: The microwave began to automatically set itself for 7 seconds and signal that the start feature was ready. However, the microwave did not actually start at that time, but simply stayed on that setting. The consumer said that the problem occurred weekly and at random.

    Approximately a month or so later, that time increased to 77 seconds. The microwave would not turn on by itself.

    More recently, the time increased to 7777 (77 minutes & 77 seconds). However, it did not actually turn on.

    Around approximately August or September 2019, the microwave vent turned on by itself, at random. It occurred in the middle of the night and only happened once. It alerted the consumer and she went downstairs, pressed the stop button and turned the vent power off.

    10/28/2019: Around 6:30am, the microwave set itself for 7777 (77 minutes & 77 seconds) and turned on by itself. The consumer’s husband opened the microwave oven door, pressed stop on the power button and unplugged it from the outlet. By this time, it had been operating for 10 minutes and was extremely hot to the touch on the inside and outside. Even the sides of the cabinets and the top of the cooking oven, underneath the vent (approx.. 22”) were extremely hot to the touch.

    10/28/2019: The consumer called the manufacturer, Tel: [REDACTED], and reported the matter. They agreed to send a technician out on 10/31/2019.

    Samsung referred the consumer to [REDACTED], one of their authorized service technical companies.

    10/30/2019: Since the tech. was scheduled for 10/31/2019 and she had not heard from them, the consumer followed up with the service company and their rep. began to explain the charges (the possible cost of parts and labor).

    The consumer called the mfr. back and explained that in light of the incident, she shouldn’t be charged for the service/repair. Their rep. said that the product was purchased in 2016, but the consumer said they did not purchase it until 2017. The rep. said sometimes the warranty may be extended to 2 years if the circumstances warranted. Nothing else transpired.

    NOTE: UL Listed: 725F E70049

    Model
    ME21K7010DS
    Serial number
    0AMD7WTHA00280Z
    Bought from
    on-line (unknown)
    Bought
    Nov 15, 2017
    Where
    Graniteville, South Carolina: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  64. No one hurt

    Made Sep 26, 2019, sent to the company Oct 28, 2019, published by CPSC Nov 12, 2019

    The product, in the report: Microwave

    My wife placed a bowl of bean soup in the microwave for two minutes and left the kitchen. When she came back to the kitchen, she screamed that the microwave was on fire. I came upstairs and entered the kitchen coughing. I didn’t see any flames or anything smoldering. I opened the window and aired out the kitchen. The smoke didn’t smell like burned food, but more like burnt plastic or electrical wires.

    I asked my wife if she put any metal objects in the microwave unintentionally. She claimed she didn’t. After the smoked cleared, I checked the inside of the microwave for anything that could have caused the issue. I found nothing and performed a test to see if it operates. I ran the microwave set for 2 minutes.

    After about a minute running, I saw smoke coming from the bottom of the microwave. I immediately stopped the microwave and unplugged it. I just reported the issue to Samsung customer care and they said someone will contact me within 24 to 48 hours due to high call volume. I felt the issue was urgent and they should have escalated it for a faster response.

    Model
    ME20H705MSS
    Serial number
    0A477WTH100154R
    Bought from
    Best Buy
    Bought
    Sep 1, 2017, about then
    Where
    Decatur, Georgia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  65. No one hurt

    Made Jul 17, 2019, sent to the company Aug 20, 2019, published by CPSC Sep 4, 2019

    The product, in the report: Samsung microwave oven unit serial number 0B1A7WCJ900207A

    Samsung microwave/oven unit serial number 0B1A7 WCJ900207: trying to warm up support to the kids and after couple seconds smoke was coming from the inside of the microwave . There was smoke everywhere Dr in the apartment. And windows had to be opened . Technician came twice And it was determined that wires inside microwave melted . Samsung will not replace microwave unit . I’m concerned of a fire hazard and putting my family in dangerous condition if a fire is to occur due to a faulty SAMSUNG microwave . During my research I seen other cases of SAMSUNG microwave fire and this is alarming . Thank you

    Model
    NQ70M6650DG/SA
    Serial number
    0B1E7WCJ900207A
    Bought from
    Best buy, Illinois
    Bought
    Nov 9, 2017
    Where
    Chicago, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 41, Female
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  66. Hurt, no treatment

    Made Apr 1, 2019, sent to the company Apr 8, 2019, published by CPSC Apr 22, 2019

    The product, in the report: Samsung Over the range convection microwave. Model: MC17J8000CS / S/N: 0AJN7WTH901790B

    We were using our Samsung over the range convection microwave. Model: MC17J8000CS / S/N: 0AJN7WTH901790B The metal rack melted all the way through the glass tray and created a small arc to the bottom of the unit. The glass tray has a small chip out on the bottom. This unit is eye high... I feel so very lucky that the glass try did not explode cutting my face and blinding me. We operated exactly how the instruction manual states the operation should be. All items prior were in like new condition.

    Model
    MC17J8000CS
    Serial number
    0AJN7WTH901790B
    Bought from
    The Home Depot, Hawaii
    Bought
    Nov 11, 2017
    Where
    Kailua Kona, Hawaii: Home/Apartment/Condominium
    Who was involved
    Age 53, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  67. First aid

    Made Jan 20, 2019, sent to the company Feb 6, 2019, published by CPSC Feb 22, 2019

    The product, in the report: Microwave

    Opened door inserting fingers behind the handle of the microwave where fingers encountered a strip of stamped steel that was detached from the adhesive backing. Finger was lacerated, 10mm long, with bleeding. Washed, applied ointment, and applied bandage.

    Model
    MW1080STA
    Serial number
    7MBW203886E
    Bought from
    Best Buy
    Bought
    Jan 1, 2010
    Where
    Mchenry, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 42, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung Hosehold Microwave Oven, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  68. No one hurt

    Made Nov 6, 2018, sent to the company Nov 15, 2018, published by CPSC Nov 30, 2018

    The product, in the report: Samsung Over the Range Microwave

    Samsung Over the Range microwave unit turns on by itself. Numbers 7 and 3 and pressing by themselves all the time and microwave just starts running. Major fire hazard.

    Model : WE21K7010DG Serial #: 0AQN7WOJ700216W

    Model
    WE21K7010DG
    Serial number
    0AQN7WOJ700216W
    Bought from
    PC Richards
    Bought
    Nov 1, 2017
    Where
    Brooklyn, New York: Home/Apartment/Condominium
    Who was involved
    Age 42, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made Sep 25, 2018, sent to the company Oct 2, 2018, published by CPSC Oct 17, 2018

    The product, in the report: Samsung 16 Cu Ft OvertheRange Microwave Stainless Steel Model: ME16H702SES

    I have a Samsung over the range microwave, model ME16H702SES serial 078N7WOGB00268N manufactured Nov-2015, purchased 1/27/2016. The unit was on and cooking 4 large potatoes for a few minutes, when it lost power and started producing a strong smell similar to burning plastic. The unit tripped a dedicated, grounded 20A circuit breaker. We removed it from where it was mounted in the kitchen, after ~15 minutes the unit was still producing a strong smell and was quite warm to the touch on the top, in an area that would have been in contact with the bottom of our wood cabinets. If it was any worse we would have called the fire department. Contacted Samsung, they were not interested in helping or understanding the potential fire risk unless we were willing to pay for a service call which was likely to be more than the cost of the unit new. We were not interested in having the unsafe unit in our house even if repaired, since I believe it should not have failed in this way.

    Model
    ME16H702SES
    Serial number
    078N7WOGB00268N
    Bought from
    Best Buy
    Bought
    Jan 26, 2016
    Where
    Gaithersburg, Maryland: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  70. No one hurt

    Made Sep 13, 2018, sent to the company Oct 1, 2018, published by CPSC Oct 16, 2018

    The product, in the report: Samsung Over the Range Microwave Oven

    I smelled smoke and the microwave was pouring out smoke while not in use. The electronic pad was also black and not working. I have unplugged this item for safety reasons and plan on throwing away.

    Model
    ME18H704SFG
    Serial number
    0ALA7WOJ503804W
    Bought from
    Home Depot
    Bought
    Jun 1, 2017
    Where
    Delaware: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  71. Emergency room

    Made Aug 29, 2018, sent to the company Sep 7, 2018, published by CPSC Sep 21, 2018

    The product, in the report: Samsung counter microwave

    Samsung counter microwave completed a 3 minute heating of soup and dinged to indicate the heating was complete. I opened the door to remove the soup, started to remove the soup and realized the microwave was running. The safety interlock obviously was broken. I received a dose of non-ionizing radiation which causes cellular damage and could affect my nerves. I purchased this microwave about 6 months ago.

    Model
    MS14K6000A5
    Serial number
    0ATG7WDJA05030V
    Bought from
    Walmart, Montana
    Bought
    Feb 2, 2018, about then
    Where
    Great Falls, Montana: Home/Apartment/Condominium
    Who was involved
    Age 69, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  72. No one hurt

    Made Aug 21, 2018, sent to the company Sep 18, 2018, published by CPSC Oct 2, 2018

    The product, in the report: Microwave

    This complaint is against the consumer’s microwave that he purchased from a retailer August 2014. He states that he had problems with the unit from the very first week. The unit has an exhaust fan with a screen that shoots out of the microwave and at times shoots across the kitchen. This incident sometimes happens once a week and other weeks happens once a day. This consumer is reporting this as a serious burn and injury hazard because the screen could hit whomever is using [REDACTED] the unit and cause injury and/or burns. He is asking that a recall become effective for this unit. There are no injuries being reported. He has contacted the manufacturer but he was informed that the unit is out of warranty then advised to just throw the screen away. He does not have the name of the person he spoke with but said that he was told by the representative that the manufacturer does not repair or replace any product out of warranty.

    Model
    ME18H704SFS
    Serial number
    Will be populated by the consumer before returning report
    Bought from
    HH Gregg, Indiana
    Bought
    Aug 4, 2018, about then
    Where
    Anderson, Indiana: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Aug 8, 2018, sent to the company Aug 16, 2018, published by CPSC Aug 30, 2018

    The product, in the report: Samsung model ME21K7010DG

    I purchased a Samsung microwave oven last year at Lowe’s. It was their top model. Shortly after installing it, the microwave would start operating on its own. Numbers would be selected, the lights would turn on, the vent, and even the heating element. This was even occurring at night when we slept. I contacted Samsung, they sent someone here and they fixed it, free of charge, as it was within the year of purchase. However, shortly after it was fixed, it began happening again, only this time it was after the year warranty. Samsung refuses to do anything about unless I pay a $100 deposit to bring a technician here, plus any costs associated with labor and parts. They told me it would easily cost over $200 to fix and advised me it would probably be best to purchase a new microwave, which I refuse to do considering this is only a little over a year old. I read reviews online, and there are dozens, perhaps hundreds, of similar complaints of this model of microwave. I will atttach the link below to a review website; you’ll notice all the stories are similar. Please feel free to contact me to help resolve this issue before someone suffers a serious injury. Thanks

    [REDACTED]

    Model
    ME21K7010DG
    Serial number
    0AQN7WTHA00722Y
    Bought from
    Lowes
    Bought
    Dec 20, 2016, about then
    Where
    Summit Hill, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made May 3, 2018, sent to the company Jun 22, 2018, published by CPSC Jul 9, 2018

    The product, in the report: Samsung Microwave

    Microwave started on fire behind the control panel after heating up a left over. Was sparking and blowing ash into the oven compartment.

    Model
    SMH7174WC
    Serial number
    7MOXA00317H
    Bought from
    Gift
    Bought
    Jan 1, 2005
    Where
    Grand Rapids, Michigan: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made Apr 6, 2018, sent to the company Aug 3, 2018, published by CPSC Aug 17, 2018

    The product, in the report: Microwave

    In August 2017 the caller noticed that her microwave did not stop running after being used. The timer hit zero, and the caller removed the food from the microwave. Once the caller closed the microwave it would begin to run again even after the timer was on zero. After this first incident, the microwave has continued to run after each time it has been in use. The caller says that the microwave has even spontaneously cut on by itself and continuously ran. This has happened maybe 20-30 times since august 2017. In order to get the microwave to stop running the caller has to shut off the breaker. Caller says that before she leaves the house she has to shut off the breaker because she is afraid that the microwave may cut on while not home.

    4/6/18 Caller contacted Samsung and they would not speak with the caller. Informed caller to contact CPSC.

    Caller believes this product is a fire hazard.

    Model
    ME16H702SES
    Serial number
    078N7W0H500776R
    Bought from
    Lowes, Tennessee
    Bought
    Jul 1, 2017, about then
    Where
    Del Rio, Tennessee: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made Jan 3, 2018, sent to the company Feb 7, 2018, published by CPSC Feb 22, 2018

    The product, in the report: Samsung over the counter microwave, with glass turntable.

    I was using my over the counter Samsung Microwave (Model ME18H704SFS, Serial # 078G7WOF302554W, Manufactured in March, 2014) when the glass turntable shattered- very loudly. In fact, it was so loud that it woke up my daughter who was sleeping upstairs. I contacted Samsung and was told that since it was out of warranty, there was nothing that could be done unless I was injured or had property damage. The loud shattering of the undamaged turntable is clearly a safety issue.

    Model
    ME18H704SFS
    Serial number
    078G7WOF302554W
    Bought from
    Best Buy
    Bought
    Mar 10, 2016, about then
    Where
    Sierra Madre, California: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  77. No one hurt

    Made Sep 27, 2017, sent to the company Oct 6, 2017, published by CPSC Oct 23, 2017

    The product, in the report: SAMSUNG, MICROWAVE WITH VENTALATION SYSTEM

    On September 26, 2017 at 10:25 PM multi-family apartment complex located in [REDACTED] had a fire in the kitchen. The occupant had heated up a plastic cup of water which contained pasta shells in the microwave for approximately 30 seconds. The tenant noticed the odor of smoke emitting from the microwave and she turned microwave off. The tenant noticed flames inside upper cabinet of the microwave and used a fire extinguisher to attempt to extinguish the fire. Ultimately the fire spread and she and two roommates exited the apartment. The fire sprinkler system activated and ultimately extinguished the fire prior to the fire departments arrival.

    Detective [REDACTED] and [REDACTED] with the State Fire Marshal’s Office investigated the fire and the fire was determined to have originate in the inaccessible portion of the microwave toward the top left side of the microwave. All other causes including the duplex receptacle were able to be eliminated as having caused or contributed to the fire. The fire damage sustained to the cooking area of the microwave cabinet was limited to minor smoke discoloration. The upper internal area of the microwave sustained extensive fire damage which spread to the wooden cabinets. The fire was extinguished quickly and the majority of the damage was isolated to the upper section of the microwave cabinet and the fire spread upward and horizontally toward the electrical control panel.

    Model
    SMH1622W SAMSUNG FCC ID A3LOTR16M3
    Serial number
    J6KH7WTC400213F
    Where
    Orlando, Florida: Home/Apartment/Condominium
    Who was involved
    Age 20, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  78. No one hurt

    Made Sep 25, 2017, sent to the company Oct 3, 2017, published by CPSC Oct 18, 2017

    The product, in the report: Microwave, see model number and serial number below.

    I purchased a Samsung Microwave. The microwave was delivered and installed in July 2017. About a week or so ago, I woke up one morning and noticed this discoloration on the front of the microwave. I attempted to clean with [REDACTED] and realized it was a permanent discoloration. I opened the microwave door and noticed the interior door had an oval side burn hole at the bottom and a couple of inches above it the rack showed evidence of being burnt too. --- I have had a [REDACTED] Microwave in the same location for going on 20 years with no problem. I know what you can put in the microwave and what you cannot. I use the microwave exclusively to heat up water for tea in the morning, [REDACTED] microwaveable breakfast, [REDACTED], bake potatoes and reheat leftovers in microwave safe dishes, ---- There is no plausible explanation to explain why this microwave caught on fire.

    Model
    ME18H704SFS
    UPC
    UNKNOWN
    Serial number
    078G7WOJ402561B
    Bought from
    J C PENNEYS, Florida
    Bought
    Jun 14, 2017
    Where
    Panama City, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  79. No one hurt

    Made May 19, 2017, sent to the company Jul 21, 2017, published by CPSC Aug 4, 2017

    The product, in the report: Samsung above the range microwave model # ME18H704SFS

    Using a brand new microwave and heating a store bought frozen meal according to the instructions on the package. The top of the frozen item cooking was approximately 6 inches from the top of the microwave. Flames began to come out of the top of unit 2 min into the cook time. The power was cut and microwave door opened and the flames were still going. My daughter blew on it like a candle a few times and it went out. There was a hole burnt into the top of microwave. I called Samsung and reported the incident. They sent someone out from a&e to inspect and repair. Nothing was replaced or fixed. Microwave still in my house w hole burnt into the top. It has been over a month and half. Samsung wants to send a&he company out again for second opinion. The same technician from a&e came and filed the same thing that the unit was unrepairable. No word from Samsung yet.

    Model
    ME18H704SFS
    Serial number
    078G7WOH700917J
    Bought from
    Sears, California
    Bought
    Dec 6, 2016
    Where
    Yucca valley, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  80. No one hurt

    Made Apr 26, 2017, sent to the company Aug 8, 2017, published by CPSC Aug 22, 2017

    The product, in the report: Microwave

    The consumer indicates that the microwave was getting hot around where the bulb is located. The consumer took the front off for inspection and noticed that the front panel is cracked due to the heat; the surrounding bulb area also has parts melting.

    The consumer contacted the Manufacturer and explained the situation. The representative he spoke to informed him that because his unit has never been recalled and is no longer under warranty, there is nothing they could do to assist him free of charge.

    The consumer states that he uses his microwave approximately five times a day.

    The consumer plans on keeping his microwave for at least the next thirty days in case an investigation ensues.

    Model
    SMH9187ST
    Serial number
    J4LV7M05401090P
    Bought from
    Lowe’s, North Carolina
    Bought
    Jun 15, 2009
    Where
    Taylorsville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  81. Hurt, no treatment

    Made Feb 16, 2017, sent to the company Mar 9, 2017, published by CPSC Mar 23, 2017

    The product, in the report: Samsung over the range microwave oven

    We purchased all new Samsung appliances for our new construction home that we are building here in Ohio. My husband was battling cancer and we have been living at our home in Florida. . So we were building this home from a distance. I purchased the microwave in September, so it could be installed with the cabinetry. I cannot locate the sales receipt for that appliance. I have contacted Best Buy and Lowes, which is where we bought most item. Neither place can find a record Of the transaction. Because we were dealing with purchases in Ohio and Florida, I can’t locate the sales slip. My husband died in Florida on January 18. I moved into this house on 1.24. I used the microwave, but none of the special features or settings. I just punched in the cook time. Eleven days later the microwave burst into flames while I was heating an enchilada. The food did not catch on fire, it was a melted plastic panel on the in side of the unit. The fire department and an independent contractor both felt it was caused by a defect in the Samsung Microwave .The fire went out , lots of smoke everywhere. No one was personally injured. I won’t know until it is replaced if there is damage to the walls Samsung Model Number ME21H706MQG Serial Number OALB7WTH801402W Thank you. [REDACTED] [REDACTED] [REDACTED] [REDACTED] I will send pictures under a separate email If that would be helpful.

    Sent from my iPhone

    Sent from my iPhone

    Model
    ME21H706MQG
    Serial number
    OALB7WTH801402W
    Bought
    Sep 3, 2016
    Where
    Tipp City, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 67, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung over the range microwave oven, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  82. No one hurt

    Made Feb 14, 2017, sent to the company Mar 14, 2017, published by CPSC Mar 28, 2017

    The product, in the report: Samsung Household Microwave Oven, manufactured date 10-2014, 120Vac, 1.7kW

    We were using a baby bottle sanitizer in the microwave in which it requires 5 minutes of run time. We have used this sanitizer with both of our children without any issue. The sanitizer is made completely of plastic, the bottles inside the sanitizer also made of plastic. The microwave was turned on and my wife left the kitchen then she heard an odd popping noise. While she was tracking the noise she saw a fire inside the microwave. She then grabbed a fire extinguisher and put the fire out. Looking at the inside of the microwave it appears that the fire started on the right side. The bottle sanitizer did not have any markings on it. She then unplugged the microwave from the wall.

    Model
    ME18H704SFS
    Serial number
    078G7W0FA18958V
    Bought from
    Lowes
    Bought
    Dec 5, 2014
    Where
    Fremont, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Age 37, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  83. No one hurt

    Made Feb 2, 2017, sent to the company May 5, 2017, published by CPSC May 19, 2017

    The product, in the report: over the range microwave oven Date manufacture: April 2015

    (01/23/2017)The consumer stated that she was reheating a dish of food in the unit. About three minutes later,the consumer came back to the kitchen and heard a popping sound coming from the microwave. The consumer unplugged the unit. When she open the microwave oven door, smoke filled the house

    The inside of the unit has melted. The cabinets above the unit are scorched.

    (01/24/2017)The consumer contacted the firm. A technician from Williston Park TV and Radio Repair was dispatched out on 1/30. When the technician came out he open the door of the microwave, took pictures and left. He also advised the consumer that she would hear from Samsung.

    (02/02/2017) The consumer received a call from Williston Park and was advised that Samsung rejected her claim because whatever the consumer was trying to heat up caused the fire.

    Model
    ME18H704SFS/AA
    Serial number
    078G7WTG409607R
    Bought from
    Lowes, Connecticut
    Bought
    Jul 26, 2015
    Where
    North Haven, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  84. No one hurt

    Made Jan 29, 2017, sent to the company Feb 17, 2017, published by CPSC Mar 6, 2017

    The product, in the report: Samsung Over Oven Microwave/Covential Oven

    Microwave changes setting and turns on lights and fan by itself. Very concerned it may be a fire hazard if it turns on heating elements or microwave oven (it is microwave and conventional oven).

    This happens 2-3 times a day, 3-4 daus a week. I started some time last spring (2016), and has been more and more frequent.

    I have seen many similar postings for the same issue with this model on line.

    Model
    mc17f808kdt
    Serial number
    J7CZ7WOF300053T
    Bought from
    Best Buy
    Bought
    Jun 13, 2015, about then
    Where
    Hauppauge, New York: Home/Apartment/Condominium
    Who was involved
    Age 60, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  85. Hurt, no treatment

    Made Jan 17, 2017, sent to the company Jan 26, 2017, published by CPSC Feb 9, 2017

    The product, in the report: Samsung Microwave, Wall unit

    Microwave wall unit caught fire & was not being use at that time. About 8pm while in dinner room we heard explosion in kitchen. I found Microwave on fire (sparks coming from the light inside of micro, smoke & running in On mode) as it being used. Main electric cord was pulled from wall, unit on right side was very hot. Service man stated the unit needs main PCB on magnetron.

    Model
    SMH 1713S
    Serial number
    J5XG7WOF101645N
    Bought from
    HHGREGG, Maryland
    Bought
    Jan 1, 2014
    Where
    Baltimore, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 81, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  86. No one hurt

    Made Jan 3, 2017, sent to the company Mar 23, 2017, published by CPSC Apr 6, 2017

    The product, in the report: Over The Range Microwave

    The consumer put a bag of popcorn in the microwave and set the timer for 2 minutes. Approximately 3 seconds later, the consumer states that he heard a pop and noticed flames inside the microwave. The consumer opened the microwave and used a rag to put out the fire. The consumer states that the microwave has burn damages inside and the popcorn bag did not have burn damages.

    The consumer contacted the place of purchase (Lyle’s TV & Appliance) and informed them of the incident. The consumer was offered a replacement of the same model and the store will haul away the old microwave. The consumer states that the store is awaiting a shipment of these microwaves and they will call the consumer when they have a delivery date.

    The consumer indicated that he overheard a store employee saying that another consumer who purchased this model microwave from their store had a similar incident.

    The consumer contacted the firm today and informed them of the incident. The consumer was asked to send pictures of the inside of the microwave to [REDACTED]@sea.samung.com and they will call him back in 4 hours after they review the matter (Transaction # [REDACTED]).

    The consumer indicated that he used the microwave about 3-4 times a week since he purchased it and there is no prior incident.

    Model
    ME21H706MQS
    UPC
    Unknown
    Serial number
    0A4A7WTH801767H
    Bought from
    Lyle’s TV & Appliance, Wisconsin
    Bought
    Nov 2, 2016, about then
    Where
    Elkhorn, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  87. No one hurt

    Made Nov 30, 2016, sent to the company Jan 24, 2017, published by CPSC Feb 7, 2017

    The product, in the report: Over the Range Microwave

    Consumer is reporting that her microwave while in use for a min, a few seconds later the room was filled with smoke she opened the unit and there were sparks emitting from the right interior, she could see the electrical wiring from where the covering had melted.

    The manufacturer was contacted and she was told that someone would contact her.

    Caller feels that this microwave is a fire hazard and should be recalled.

    Model
    me21h706mqg/aa
    Serial number
    0alb7wth705503k
    Bought from
    JC Penney, California
    Bought
    Nov 19, 2016
    Where
    Fairfield, California: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  88. No one hurt

    Made Nov 7, 2016, sent to the company Nov 17, 2016, published by CPSC Dec 2, 2016

    The product, in the report: Samsung Stainless Steel Microwave

    I purchased a Samsung Microwave from Sears on 10-04. It wasn’t installed until the end of October. On 11-03-16, my sister was microwaving oatmeal in a bowl when I heard a pop and there was a flash of light. When I looked into the microwave, there was flames inside on the right side of the microwave. I shut the microwave off. Luckily, the fire was smothered out. I unplugged the cord and had the fire department come and check it out as there was a hole burned through the side of the microwave that touches my cabinet. I contacted Samsung about the incident; however, they did not seem too concerned. They told me that someone would get back to me between 4 and 48 hours from then. They did not seem at all concerned that there was a fire in the microwave that they manufactured. Someone did call me from Samsung later that day to set up an appointment to have the microwave looked at. A repair company called me to set up an appointment. When I asked if they were going to replace the microwave, they told me that they only do repairs. Apparently, Samsung didn’t think having your microwave catch on fire was grounds to replace it. I told the repair company that I was not having a microwave that caught on fire repaired. It needed to be replaced. I contacted Sears about the incident and they reacted appropriately. They told me that they would exchange it for a new one. It is insane that Samsung did not seem more alarmed that their product caught fire and that they didn’t offer to replace it. Model#ME21H706MQS Serial#0A4A7WTH701237B

    Model
    ME21H706MQS
    Serial number
    0A4A7WTH701237B
    Bought from
    Sears
    Bought
    Oct 4, 2016
    Where
    Joliet, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 39, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  89. No one hurt

    Made Nov 7, 2016, sent to the company Nov 18, 2016, published by CPSC Dec 5, 2016

    The product, in the report: MICROWAVE SAMSUNG

    SAMSUNG MICROWAVE PURCHASED WITH NEW STOVE FOUR WEEKS AGO, AFTER USING LAST WEEK THE MICROWAVE CAUGHT FIRE AND MELTED THE INSIDE-THE STORE REPLACE WITH A NEW ONE THIS SATURDAY

    Model
    ME18H704SFS
    Serial number
    078G7WOH600842A
    Bought from
    TAFT
    Bought
    Oct 4, 2016, about then
    Where
    TAMPA, Florida: Home/Apartment/Condominium
    Who was involved
    Age 72, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made Oct 21, 2016, sent to the company Oct 31, 2016, published by CPSC Nov 15, 2016

    The product, in the report: Samsung 2.1 Cu. Ft. Over-the-Range Microwave with Multi-Sensor Cooking

    Safety Issue - Product: Samsung 2.1 Cu.Ft. Over-the-Range Microwave (Model # ME21H706MQS/AA).

    Problem - this item was purchased new and installed recently (October 11, 2016) - it was installed in my rented condo - my tenants reported to the management company that shortly after it was installed that the microwave was “smoking and has a large hole in the side” where the microwave device is housed. They sent me a picture of the damage caused by an internal blow out thru a metal cover on the right side of the microwave. I will be happy to send you a copy of the photo as proof of the serious nature of this product flaw.

    This is a definite safety issue and could have caused personal and/or physical damage to the tenants and/or the condo.

    I am sending this to you so other owners of this device will be forewarned.

    Model
    ME21H706MQS/AA
    Bought from
    Penny’s
    Bought
    Sep 13, 2016
    Where
    Oakton, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 60, Male
    The reporter’s relation to them
    My Client, Patient, Student, Etc. (professional relationship)
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  91. No one hurt

    Made Sep 7, 2016, sent to the company Sep 15, 2016, published by CPSC Sep 29, 2016

    The product, in the report: Samsung Microwave Oven, MW1245WB/WC/BB/BC/SC-large black microwave, date of January 2003 on back of Owner’s Manual

    On September 7, 2016, I came home after being out for a few hours and found my microwave running. I think I saw the numbers 3:40 on the screen. The microwave smelled bad, like the smell of burning. I had not turned the microwave on, and no one else lives in my home. I unplugged it and looked inside and looked light gray inside. I tried plugging it back in and tried setting the clock, but nothing worked. I unplugged it again and left the door open. It is a Samsung microwave oven, MW1245WB/WC/BB/BC/SC.

    Model
    MW1245WB/WC/BB/BC/SC
    Where
    Lansing, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  92. No one hurt

    Made Aug 26, 2016, sent to the company Sep 15, 2016, published by CPSC Sep 29, 2016

    The product, in the report: Microwave

    This consumer is reporting her microwave purchased from retailer April 23rd, 2011.

    The caller had no problems with her microwave until August 25th, 2016 when she was in another room in her home and walked into the kitchen then noticed that her microwave was running, was extremely hot, that it was continuously beeping and that she couldn’t turn it off.

    She obtained a ladder to climb up and turn the unit off.

    She is reporting this incident as a fire hazard.

    There are no injuries to be reported.

    The caller has contacted the manufacturer.

    Model
    SMH9187ST
    Serial number
    J4LV7MOB202896E
    Bought from
    H.H. Gregg, Pennsylvania
    Bought
    Apr 23, 2011
    Where
    West Chester, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  93. No one hurt

    Made Aug 25, 2016, sent to the company Sep 2, 2016, published by CPSC Sep 19, 2016

    The product, in the report: Over the range microwave

    Glass under the microwave shattered while cooking on the range. Glass fragments fell into the cooked food (which was thrown away.)

    Model
    ME20H705MSS
    Serial number
    0A477WTH400155B
    Bought from
    LOWES, New Hampshire
    Bought
    May 30, 2016
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  94. No one hurt

    Made Aug 21, 2016, sent to the company Aug 29, 2016, published by CPSC Sep 13, 2016

    The product, in the report: Samsung microwave over the range installed with exhaust fan and lamp. 1.7kw made in Malaysia.

    Last month I came into my kitchen to find my over-the-range microwave self activated it’s lamp and exhaust fan. I was unable to turn off either feature, except by opening the microwave oven door. I pulled the power cord, and upon repowering the microwave function normally, except the lamp and fan are not powered by switch activation and don’t function. Although I used the microwave and it seemed to function normally, I now realize the turntable is inoperative. I question the microwave. My concern is the electrical issues related to this series of failures. Fires often begin when electricity is misdirected. I checked some internet comments regarding my problem and many others seem to have had similar issues. In some cases, the PCB is the failing components common connection. Other narrative describes the damage found upon inspection of the failed PCB’s, including melted solder terminals and burned boards

    Model
    smh1926s
    Serial number
    j6s37wod701360p
    Bought from
    lowes
    Bought
    Jun 11, 2014, about then
    Where
    Jacksonville, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Jul 26, 2016, sent to the company Sep 1, 2016, published by CPSC Sep 16, 2016

    The product, in the report: Over the range microwave

    This caller is reporting her Samsung over the range microwave that was manufactured April 2010 and purchased October 2010.

    July 25th, 2016 the caller’s husband was had awakened around 2:00AM and heard sounds coming from the kitchen, once he got there he saw that the microwave was running by itself while displaying an SE code.

    model#

    The caller has not flipped the breaker but she does intend to do that today.

    There are no injuries being reported.

    The caller has not been able to contact the manufacturer but she will continue with attempts.

    Model
    SMH9187ST
    Serial number
    J4LV7MOZ403807E
    Bought from
    Lowe’s, Connecticut
    Bought
    Oct 15, 2010
    Where
    Dayille, Connecticut: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  96. No one hurt

    Made Jul 7, 2016, sent to the company Aug 11, 2016, published by CPSC Aug 25, 2016

    The product, in the report: Microwave oven

    Caller is reporting that his over the range microwave oven is turning on by itself with door closed. This occurs when the door is open then closed. (7/7) The manufacturer was contacted and they advised that the unit was out of warranty. They advised that a repair technician would contact him about the cost vs replacement.

    Caller feels that this microwave poses a fire hazard and should be reported.

    Model
    ME21F606MJ
    Serial number
    j7cq7wof800196f
    Bought from
    best Buy, New Jersey
    Bought
    Oct 10, 2014
    Where
    Mt Laurel, New Jersey: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  97. Hurt, care not known

    Made Jul 6, 2016, sent to the company Jul 14, 2016, published by CPSC Jul 28, 2016

    The product, in the report: Samsung Microwave oven model #ME21H706MQG, serial #0ALB7WTG902058J

    On November 9, 2015, we purchased an entire kitchen suite of Samsung appliances including a French door refrigerator, microwave oven, dishwasher and electric range. After only a few months, the refrigerator’s ice maker no longer worked and I had to contact Samsung for replacement of the entire ice maker unit. For the past 2 months, my microwave oven is no longer functioning properly and I have contacted Samsung support numerous times. Their service contractor, Lakes Electronics, sent a repairmen out 3 wk. ago but he was not sure what the problem was and left without doing anything. After 2 wk. the microwave again stopped working completely, losing its total power and display. I again called Samsung who after 5 days faxed the service order over to Lakes Electronics. Lakes called me and said the first opportunity a technician could service the microwave was in 10 days from then! Mind you, all this time, the microwave was not operational. I again called Samsung yesterday to tell them of my dilemma and while on with customer support, we ran the microwave to discuss in detail what it was doing. Not only is it not running on full power and then loses total power and display, when I felt the right side of the microwave, I burned my finger pads, it was that hot. Customer support told me to unplug the microwave to avoid its catching fire or blowing up which we did! She also typed copious notes into their system for the technician and also told me a product specialist would call me back to lend assistance. I have never heard back from Samsung’s product specialist and am totally dismayed about my purchase of these 4 new kitchen appliances, the refrigerator, microwave, dishwasher and electric range. After less than 6 months to have 2 major breakdowns of these appliances tells there is no reliability of them. While they are still under warranty, I am still not happy with these appliances. I requested a new microwave oven from Samsung yesterday and was told that the technician would have to deem this appliance unreparable in order for a new microwave to be given to us. This is totally unacceptable that I have had this brand new appliance for 6 months of use and it is a fire hazard and non-operational. I am hoping Consumer Affairs can lend assistance to us in getting a new microwave oven. Thank you.

    Model
    ME21H706MQG
    Serial number
    0ALB7WTG902058J
    Bought from
    Lowe’s, Florida
    Bought
    Nov 9, 2015
    Where
    St. Augustine, Florida: Home/Apartment/Condominium
    Who was involved
    Age 68, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, Level of care not known
  98. No one hurt

    Made Jun 11, 2016, sent to the company Jun 20, 2016, published by CPSC Jul 5, 2016

    The product, in the report: Samsung microwave oven I already stated all of this in the prior window fields

    Samsung microwave oven, model ME16H702SEB serial number 078U7WTF501159B continues to run i.e. fan, turntable, magnatron at the end of a cooking cycle with the door open. Closing the door stops the unit from running, exactly the opposite of how it is designed to function. Repeated attempts at stopping the oven by pressing “STOP/Clear” button does not stop it.

    Contacting Samsung product customer service rep yielded no solution. Disconnected and reconnected power twice to no avail.

    Model
    ME16H702SEB
    Serial number
    078UWTF501159B
    Bought from
    Best Buy, Illinois
    Bought
    Jan 4, 2015
    Where
    Elmhurst, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 58, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  99. No one hurt

    Made Jun 8, 2016, sent to the company Jun 16, 2016, published by CPSC Jun 30, 2016

    The product, in the report: Stainless Samsung Over-the-Range Microwave

    My fiancé and I left our home with our daughter at approximately 8AM EST this morning for work. We had both spent significant time in the kitchen before leaving and the microwave was properly functioning (displaying the time, no one had used it since the night before.) When we returned around 5:30PM, there was an electrical smoke smell emanating in the house. My fiancé immediately followed the smell to the kitchen, where he saw our Samsung microwave’s clock was not displaying. Upon opening the microwave, we observed more smoke and the scorched insides of the microwave. The glass turn table had shattered and there was a charred hole in the rear of the interior. There was obvious scorching up the back of the unit as well as on the top. He immediately opened the cabinet above the over-the-range microwave and unplugged it. There was no one in the house during the day, except our dog and 2 cats. The unit appears to have spontaneously combusted.

    Model
    SMH9187ST
    Serial number
    J4LV7MOB401683H
    Bought from
    LOWE’S, Virginia
    Bought
    Jan 1, 2013, about then
    Where
    Stephens City, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 1, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  100. Hurt, no treatment

    Made May 5, 2016, sent to the company May 13, 2016, published by CPSC May 27, 2016

    The product, in the report: model # SMH1713S

    Samsung OTR microwave / range vent

    Model SMH1713S

    Purchased 11.25.11 Magnetron tube transformer failed, filling room with acrid smoke.

    Serial number
    J5XG7MTB900858N
    Bought from
    lOWES, Washington
    Bought
    Nov 25, 2011
    Where
    Spokane, Washington: Home/Apartment/Condominium
    Who was involved
    Age 60, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 4, 2026 and checked Nov 4, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Microwave ovens

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Source:

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