Kenmore microwave ovens

169 reports to CPSC, the latest made Sep 9, 2024. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

169reports to CPSC
Sep 9, 2024the latest report was made
May 17, 2011the earliest
144with the company’s comments

Brand: Kenmore
Makers: Sears Holdings Management Corporation and Zhongshan Galanz Consumer Electric Appliances Co.,LtdMakers, importers or sellers, as the reports name them
Product: Microwave ovensCPSC’s product type: Microwave Ovens (code 264), in Kitchen: Appliances

Other ways the reports write the brand (11)

“Kenmore Elite”, “Kenmore elite”, “Kemore”, “Kenmore (Sears)”, “Kenmore 30 SA 790.8035 Microwave hood combination”, “Kenmore Elite 80373 Over-the-range Convection Microwave”, “Kenmore Microwave Oven”, “Kenmore elite 1.5cu ft countertop”, “Kenmore microwave oven”, “Kennemore” and “kenmore ellite model 790.8037”

By month

2 reports from October 2023 to September 2024; the most in September 2024, 1. 167 earlier reports, since May 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
September 2024	1
November 2023	1
September 2023	1
August 2023	2
December 2022	2
September 2022	2
May 2022	1
February 2022	1
November 2021	1
April 2021	1
March 2021	1
November 2020	1
September 2020	1
August 2020	2
May 2020	1
April 2020	1
February 2020	2
January 2020	1
September 2019	1
June 2019	1
January 2019	1
December 2018	1
November 2018	1
October 2018	1
August 2018	1
July 2018	1
June 2018	1
May 2018	1
February 2018	2
January 2018	1
December 2017	1
November 2017	3
October 2017	2
September 2017	2
July 2017	2
May 2017	2
April 2017	1
March 2017	1
February 2017	1
January 2017	2
December 2016	1
November 2016	1
October 2016	3
September 2016	1
August 2016	2
July 2016	2
May 2016	4
April 2016	1
March 2016	1
January 2016	2
December 2015	2
November 2015	1
October 2015	2
September 2015	2
August 2015	1
July 2015	2
June 2015	4
May 2015	5
April 2015	1
March 2015	1
February 2015	1
January 2015	2
December 2014	2
November 2014	2
October 2014	2
June 2014	1
May 2014	1
April 2014	2
March 2014	1
February 2014	3
December 2013	1
November 2013	3
October 2013	1
August 2013	2
July 2013	2
June 2013	1
May 2013	2
March 2013	3
February 2013	10
January 2013	4
November 2012	1
September 2012	2
August 2012	2
July 2012	1
June 2012	1
May 2012	1
April 2012	2
March 2012	1
February 2012	4
January 2012	2
December 2011	1
November 2011	4
October 2011	1
September 2011	2
August 2011	1
July 2011	2
June 2011	1
May 2011	2

How badly anyone was hurt

Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 2 CPSC: Injury, Seen by Medical Professional
First aid 9 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 8 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 137 CPSC: Incident, No Injury
No incident, no one hurt 1 CPSC: No Incident, No Injury
Not said 11 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Oct 20, 2014, sent to the company Nov 4, 2014, published by CPSC Nov 21, 2014

The product, in the report: microwave convection oven

(10/19/2014) The consumer stated that he had something in the microwave. The timer went off. He opened the microwave and it was still going. He hit the off button a couple of times but the unit would not turn off. The consumer disconnected the unit at the circuit breaker. The unit went off. The consumer tuned the breaker back on. The microwave came on by itself.
(10/19/2014) The consumer contacted the manufacturer. He was advised to take the unit to their repair office. He was also advised that he would be charged for the repair.
(10/20/2014) The consumer called the Corporate office and was advised of the same thing.

Model
72167909601
Serial number
207KMOL283
Bought from
Sears, California
Bought
Dec 2, 2012
Where
Corona, California: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/4/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20141020-E8BE2-1434868. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 20, 2014, sent to the company Jun 30, 2014, published by CPSC Jul 15, 2014

The product, in the report: Kenmore .09 Cu. Ft. 900 Watts Microwave Oven Model No. 405.73099310 Serial No. 14044006458 (Other SN: EB00451010214417110410) (Other Item: 790057173494)

I just purchased a new Kenmore Microwave Oven Model No. 405.73099310 Serial No. 14044006458 from the Visalia California Sears on 06/19/2014 and discovered the microwave will start on its own and will not turn off unless you unplug the device.
When I first installed the microwave in my kitchen, I plugged the microwave into the power outlet on the wall and began cleaning up the packaging. Within a few minutes, the microwave started on its own (turned on) and would not turn off. I had to unplug he power cord from the wall to turn it off.
After plugging the microwave oven back into the power outlet, the over started and would not allow me to press the stop button to stop the power. I again had to unplug the device. When trying it again and the microwave would start when I open then close the door. I have video fro my phone showing what I am explaining.
No damage or injury to my person or home, but extremely fear this will cause a fire if turned on and left unattended. I am planning to return this defective microwave back to Sears as soon as possible unless otherwise directed.
In addition, I have phone video of how microwave acted and photos of identifying information if needed.

Model
405.73099310
Serial number
14044006458
Bought from
Sears
Bought
Jun 19, 2014
Where
Tulare, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/1/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20140620-56C27-2147443532. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 17, 2014, sent to the company May 27, 2014, published by CPSC Jun 10, 2014

The product, in the report: Kenmore wall mounted microwave oven model#72180033700 sn#910TA02206.

electronic panel on microwave fell off, caught on metal frame and caught fire on Kenmore model#72180033700 sn#910TA02206.

Model
72180033700
Serial number
910TA02206
Bought from
Sears, California
Bought
Dec 1, 2009
Where
San Luis Obispo, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/27/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20140517-04F84-2147444462. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Apr 11, 2014, sent to the company Apr 21, 2014, published by CPSC May 5, 2014

The product, in the report: Black Kenmore over the range microwave oven

I was using the microwave to heat 3 taco shell on a paper plate. The microwave started buzzing, I turned around and flames were shooting out of the magnetron area of the microwave. I opened the door and it went out. Quickly unplugged the microwave. The inside of the microwave has burn marks and the plastic area covering the magnetron is burnt.

Model
72185069010
Serial number
211TA00123
Bought from
Sears
Bought
Aug 16, 2013
Where
Lewis Center, Ohio: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(4/22/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20140411-F0A26-2147445505. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 9, 2014, sent to the company May 1, 2014, published by CPSC May 15, 2014

The product, in the report: Over the Range Microwave Oven Date Manufactured: August 2008 Manufacturer address: Korea Private labeler: Gold Star (LG0

Caller stated that the over the range microwave oven started to operate by itself , the door was opened to stop the operation but it continued to run. The circuit breaker was used to switch it off. The glass dish displayed a burnt spot on it and was extremely hot from this incident. (4/7/14)The retailer was contacted and she was informed that they were unable to assist her.
Caller is concerned that this microwave poses a fire hazard and could have caused a house fire if no one was present.
The manufacturer was not contacted as yet.
The product is not affected by a recall.

Model
721.80829500
Serial number
808km00107
Bought from
Sears, Arizona
Bought
Nov 12, 2011, about then
Where
Kingman, Arizona: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/1/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20140409-8C987-1396558. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Mar 18, 2014, sent to the company Mar 26, 2014, published by CPSC Apr 9, 2014

The product, in the report: Kenmore Microwave Oven Model # 721-8503

Micro hood oven caught on fire when the oven was not in use (empty). Cook top on range beneath it was in use at the time and the fan in the hood was on ( automatically). The Kitchen Timer function on the micro hood was being used. The microwave oven had not been programmed to heat. Fire was discovered from the smell of melting plastic and flames in the interior of oven. The fire was contained within the oven and extinguished on its own within a minute or so of pressing the Stop button. The unit was installed a little over a year ago in a vacation condo.

Model
721-85032111
Serial number
210TA00983
Bought from
Sears, Florida
Bought
Jan 2, 2013, about then
Where
Naples, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(3/26/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20140318-E776E-2147446248. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 27, 2014, sent to the company Mar 21, 2014, published by CPSC Apr 4, 2014

The product, in the report: Stand Alone Microwave-Oven

Caller purchased his microwave in April 2006 and has had no problems with it until February 26th, 2014 when he opened the door and it automatically turned itself on while the door was open. He had not touched the controls nor had he placed his food in the unit. He is reporting this microwave due the belief that if it is running with the door open there could be radiation escaping.
There have been no injuries to report Caller contacted the manufacturer February 26th, 2014 and was advised that they would send a tech to his home at his expense.

Model
721-66223
UPC
69-61E13070-000612
Serial number
202066223
Bought from
Sears
Bought
Apr 2, 2006
Where
Forest Hills, New York: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/21/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20140227-84B67-1389143. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Feb 19, 2014, sent to the company Feb 26, 2014, published by CPSC Mar 13, 2014

The product, in the report: Kenmore shelf top microwave, white in color, 23” length x 15” wide x 13” height, Date manufactured and purchased were around July of 1999, the dates below did not go back earlier than 2004.

On 2/10/14 at 0400, I was sitting at my desk playing online. I started smelling something burning. I checked my heaters and they were fine. I went into the kitchen to get a drink and found the microwave electrical panel was on fire with flames about 18 inches in the air, the microwave was not running at the time. I immediately grabbed the the baking soda. I yelled for my husband as I was putting out the fire. The door had opened from the heat, then sung back and burned the left lateral side of my hand as it was on fire also. The house started filling up with smoke and the fie fire alarm went off. My husband took over putting the fire out so I could take care of my hand. I was running cold water on my hand which had melted black plastic on it and I pulled most of it off. After we we got the fire out and the microwave outside, I drove to the Emergency room, where they treated my hand for a second and third degree burn. As I was leaving, I ran into my Team Coordinator who suggested I go see my person physician. I then went to my doctor who prescribed a cream for my hand and told me to keep it wrapped. By Friday 2/14/14, after I got off work at o730 am. My pain was unbearable and looked like it was getting an infection. I went back to my doctor who then prescribed antibiotic and sent me to a wound care physician. My husband called Kenmore and was told that there was nothing they could do. He asked to speak to a supervisor and put him on hold, they never came back on the line. He then called Sears, and was told somebody would call back within 2 hours. No one ever called back. He recalled the 2 companies again, which referred him back to each other with no results.

Model
56569581990
Serial number
9P2F018712
Bought from
Sears
Bought
Jul 1, 1999, about then
Where
Wilburton, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 54, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(2/26/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20140219-E89A2-2147447145. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 4, 2014, sent to the company Feb 12, 2014, published by CPSC Feb 28, 2014

The product, in the report: White Kenmore Microwave model 721.66222011 - not sure if there are more numbers in the model as that is where the defect is located

Kenmore microwave has defect that causes plastic sticker to melt over time resulting in exposed metal which sparks and catches fire.

Model
721.66222011
Serial number
108TA04107
Bought from
Sears or Kmart, Alabama
Bought
Feb 28, 2012, about then
Where
Valley, Alabama: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/12/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20140204-8AB04-2147447533. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 11, 2013, sent to the company Dec 26, 2013, published by CPSC Jan 10, 2014

The product, in the report: Microwave

The consumer stated that the microwave starts on its own.
Prior to this, the consumer stated that her unit would make a loud buzzing noise and have a chemical smell when it would run. The consumer had the unit repaired under warranty.
The retailer came and replaced the magnetron on 11/26/12.
On 12/13/12, the retailer replaced the high voltage transformer.
On 01/02/13, the retailer replaced the high voltage transformer again along with diode and cap.
The retailer provided the consumer extended 6 month warranty since the unit was repaired so many times.
The consumer stated that about a month ago, the microwave started on its own when she closed the door. The consumer stated that the microwave stopped on its own after few seconds.
The incident happened again with the consumer’s daughter. The consumer stated that the microwave still randomly omits chemical smell when in use.
The consumer stated that she has the unit unplugged for now. There are no recalls on this unit. The consumer also filled a report with the retailer regarding this incident.

Model
401.85042010
Serial number
145MM00276
Bought from
Sears, Indiana
Bought
Jan 11, 2012
Where
Carmel, Indiana: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/27/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20131211-CC7F2-1374990. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 25, 2013, sent to the company Dec 4, 2013, published by CPSC Dec 18, 2013

The product, in the report: White Kenmore microwave and oven combination. wall mounted.

On November 12 the glass outer door on my daughter’s Kenmore microwave/oven combination exploded. The glass was in shards, and flew across the room and to the top of the refrigerator.
Kenmore model: 790.48842900
Serial: NF02035024

Model
Kenmore model number: 790.48842900
Serial number
NF02035024-
Where
Wildwood, Missouri: Home/Apartment/Condominium
Who was involved
Age 28, Female
The reporter’s relation to them
Other Relative
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/4/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20131125-667F8-2147449586. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 11, 2013, sent to the company Nov 19, 2013, published by CPSC Dec 4, 2013

The product, in the report: Kenmore Model 401.85053010 Microwave Hood Combination. Stainless Steel with exhaust fan and light for installation over a range.

Microwave being used in residential kitchen to heat and reheat foods according to instructions from manufacturer. Oven began smoking and within a minute filled kitchen with smoke that smelled strongly of electrical insulation. Circuit breaker tripped.
Unit is a Kenmore model 401.85053010 Microwave Hood Combination

Model
401.85053010
Serial number
147MM00875
Bought from
Sears
Bought
Feb 20, 2012
Where
Silver Spring, Maryland: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/19/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20131111-D6268-2147449986. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 6, 2013, sent to the company Nov 14, 2013, published by CPSC Nov 29, 2013

The product, in the report: White countertop microwave oven, 1200 watts.

The interior part of the door (plastic) on one side is melting to the metal area of the microwave when using the popcorn setting. When cooking is completed and you push the button to open the door , nothing happens, so you have to grab the top and bottom of the door and pull it open. There is now an area 1”x1/4” on the door that is melted away and a burn mark on the metal about the same size. This happens every time the popcorn setting is used.

Model
72169122010
Serial number
103TA09145
Bought from
Sears, Missouri
Bought
May 29, 2011
Where
St. Louis, Missouri: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/14/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20131106-525B7-2147450179. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 22, 2013, sent to the company Feb 28, 2014, published by CPSC Mar 18, 2014

The product, in the report: Microwave-Hood Combination

The consumer stated that the unit started making noises. The consumer stated that she smelled burning. The consumer unplugged the unit.
The consumer stated that the unit was running for about 8 minutes when this occurred. The consumer did not notice any sparks.
The consumer stated that the microwave looks burnt where the door latches close into the unit.
The consumer contacted the manf and they informed her that the unit was not included in any recalls.

Model
721.62622200
Serial number
405KMO187O
Bought from
Sears, Texas
Bought
Jan 1, 2005, about then
Where
Rockport, Texas: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/28/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20131022-A24CF-1363185. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Aug 27, 2013, sent to the company Sep 5, 2013, published by CPSC Sep 19, 2013

The product, in the report: White, Built-In Wall Kenmore Microwave

Kenmore Microwave Oven over my stove malfunctioned. I was using the exhaust fan in the microwave, but not cooking in the microwave itself. I was standing in front of my stove, cooking on the stovetop with the microwave eye level in front of me, when I smelled burning rubber/plastic. Looking for the source, I opened the microwave, burning my hand on the glass turntable plate, which had become unexpectedly and dangerously hot, melting the plastic turntable and roller wheels, and causing the glass turntable plate to bubble up. After I turned down the fan and let it cool, the glass turntable plate broke in half along the bubble that had formed from melting glass. If I had not been standing right there, the microwave malfunction would most likely have set my cabinet on fire.

Model
721.80412500
Serial number
704TA04088
Bought from
SEARS
Bought
Jan 1, 2008, about then
Where
PERRYTON, Texas: Home/Apartment/Condominium
Who was involved
Age 42, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(9/5/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130827-55188-2147452626. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Aug 13, 2013, sent to the company Aug 21, 2013, published by CPSC Sep 5, 2013

The product, in the report: Kenmore Elite 1.5 cu. ft. 1200 watts TCP countertop microwave oven, model 721.7915

After 10 months of normal household use, our Kenmore countertop microwave overnight, model #721.7915, began smoking and emitting the smell of burning electrical wires. We discontinued use and returned it to Sears, which determined that the magnetron was faulty. Sears replaced it with an identical model, which began emitting the same burning smell after only 7 months of normal household use. We immediately discontinued use but are concerned that there is some defect in the parts or design of this product because this problem occurred twice in two different machines. Fortunately, we saw no flames and there was no injury or property damage. We do not know if the smoke was toxic.

Model
721.7915
UPC
719192791527
Serial number
205TA00178
Bought from
Sears Roebuck & Co., Massachusetts
Bought
Jan 3, 2013
Where
Lincoln, Massachusetts: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(8/21/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130813-F63CC-2147453145. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 27, 2013, sent to the company Aug 5, 2013, published by CPSC Aug 19, 2013

The product, in the report: kenmore elite microwave oven model 721.66463500

**POTENTIAL CAUSE OF FIRE** Kenmore Elite Microwave Oven: model 721.66463500
This microwave started running without any operator input, without anyone even in the room with it.
It activated and started running on its own.
Thankfully I was home, walked in the kitchen, heard it running, and was able to stop it. It was so hot I could not pick it up to remove it. If I had not stopped it, it could have burned my house down, being surrounded by wooden cabinetry.
The control panel was replaced approximately 2011 by Sears after failing to function. The unit was first purchased in Dec 2006. The brand is Kenmore “Elite”. Obviously it is not “Elite” in any respect.
The control panel input has obviously shorted out again but this time activating spontaneously.
Touch sensitive electronic control panels do not mix well with heat and humidity. That is a well established fact. A return to old type control knobs and push buttons would make for safer and longer lasting appliances.
Putting sensitive push button control panels on items with high heat and humidity is moronic, and in this case, imperiled life and property.
I’ve heard that doing the same thing over and over and expecting a different result is the definition of stupidity. That’s what I think these touch sensitive controls are on appliance with high heat and humidity are...stupidity.

Model
721.66463500
Serial number
609TA07560
Bought from
Sears
Bought
Dec 28, 2006, about then
Where
Signal Mountain, Tennessee: Home/Apartment/Condominium
Who was involved
Age 45, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/5/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130727-BBCCB-2147453721. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 9, 2013, sent to the company Aug 2, 2013, published by CPSC Aug 16, 2013

The product, in the report: microwave oven

The consumer stated that his microwave oven turns on by itself. The consumer stated that he woke up today and when he walked into the kitchen he found that the microwave oven was extremely hot on the top of the unit. The consumer stated that it turned on by itself and he was not aware how long it had been on. He stated that he immediately unplugged the microwave oven, and plugged back in to reset it. He stated that approximately 1-2 minutes later it would turn back on by itself. The consumer stated that he unplugged the microwave and will no longer use it. There were no recalls found on this microwave oven. The consumer stated that no one was injured and there were no damages to his home structure. The consumer contacted the manufacturer and they referred him to CPSC. He stated that he believed that this product should be investigated since it poses a fire & burn hazard to consumers.

Model
721.66022500
UPC
Unknown
Serial number
511TA02120
Bought from
Sears, Louisiana
Bought
Jul 1, 2006, about then
Where
New Orleans, Louisiana: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/5/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130709-0156D-1339650. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jun 23, 2013, sent to the company Jul 1, 2013, published by CPSC Jul 16, 2013

The product, in the report: Microwave over range.

We have a Kenmore model 665.68680891 microwave. The microwave is starting by itself at various times and we have to unplug the unit so it will stop. We have tried multiple times over a week to see if it has cleared up while we are home. It continues to turn on and will not turn off using the control pad.

Model
665.68680891
Serial number
461965427124
Bought from
Sears, Florida
Where
High Springs, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(7/1/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130623-D9969-2147454927. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 11, 2013, sent to the company May 20, 2013, published by CPSC Jun 4, 2013

The product, in the report: Kenmore Microwave Model 721.80014401 S/N 506TA02311

Kenmore Over the Range Microwave Oven P/N 721800114401 S/N 506TA0231. Glass in door spontaneously shattered when not in use.

Model
721.80014401
Serial number
506TA02311
Where
Guyton, Georgia: Home/Apartment/Condominium
Who was involved
Age 45, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/20/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130511-18941-2147456232. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 8, 2013, sent to the company May 28, 2013, published by CPSC Jun 11, 2013

The product, in the report: Microwave (over the range)

The consumer stated that she attempted to use the microwave to pop some popcorn but it started making weird noises. She was unable to cook the contents, so the unit was powered off. A few seconds later her spouse entered the kitchen and saw a light in the microwave and discovered that there was flames in the vent. The unit was unplugged and he removed the vent to contain the fire.
5/8/13 The manufacturer was contacted and she was advised that the unit was not part of a recall and that someone could be sent at an expense to the consumer. The microwave is over 12 years old but she is concerned that it caught fire.

Model
665.69619990
Serial number
xcj4148627
Bought from
Sears, New Jersey
Bought
Jun 1, 2001, about then
Where
Laurel Springs, New Jersey: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/28/2013) Sears Holdings Management Corporation: This product has been recalled. Please refer to the recall notification for assistance. http://www.cpsc.gov/en/Recalls/2002/CPSC-Whirlpool-Announce-Recall-of-Microwave-Hood-Combinations/

CPSC report 20130508-09EBF-1325700. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 29, 2013, sent to the company Apr 5, 2013, published by CPSC Apr 19, 2013

The product, in the report: Kenmore Limited edition microwave, white, manufactured August 2001

Came home and found that microwave had caught on fire, luckily kitchen is ok and fire department was called. They said microwave turned on by itself and caught on fire. Microwave was melted on inside and outside with black ashes and glass was cracked.

Model
Model # 665.61652100
Serial number
XC L 34 11858
Where
Eastvale, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/5/2013) Sears Holdings Management Corporation: This product has been recalled. Please refer to the recall notification for assistance. http://www.cpsc.gov/en/Recalls/2002/CPSC-Whirlpool-Announce-Recall-of-Microwave-Hood-Combinations/

CPSC report 20130328-BC14A-2147457456. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 25, 2013, sent to the company Apr 2, 2013, published by CPSC Apr 16, 2013

The product, in the report: Over the range microwave, with kitchen vent

Approximately one week ago (beginning on Sunday or Monday, March 17 or 18, 2013) the microwave began turning on by itself while not in use and, continuing to be on, even after the set time had expired for cooking. It has happened multiple times a day every day since it began. Yesterday (Sunday, March 24, 2013) it turned on by itself when I closed the adjacent cupboard door.
It is a Kenmore over the range model, with built in kitchen fan. Model number 363.62709200, manufactured in June, 2004, and installed in 2004.
While I checked the incident date of “03/17/2013” below, the issue is ongoing.

Model
363.62709200
Serial number
LG901620B
Bought from
Sears, Alaska
Bought
Sep 1, 2004, about then
Where
Juneau, Alaska: Home/Apartment/Condominium
Who was involved
Age 45, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/2/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130325-56B76-2147457559. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 13, 2013, sent to the company Apr 10, 2013, published by CPSC Apr 24, 2013

The product, in the report: Free standing microwave

The consumer stated that he something to heat up in the microwave for 5 minutes and it finished the time. The consumer stated that he took the food out, closed the door to the microwave and it turned on by itself. He stated that without setting a time the microwave turned on and it would not turn off when the off button was pressed.
The consumer stated that he immediately opened the door to the microwave to turn it off. The consumer stated that this problem happened several times before it completely turns off.
The consumer stated that no one has been injured.
He stated that in fear that it would turn on by itself he unplugged the microwave while not in use.
The consumer stated that he contacted the manufacturer and they informed him that his microwave was out of warranty. He stated that the representative offered to send a technician to service the microwave, but he would have to cover the cost. The consumer stated that he refused the offer.

Model
721.66222011
UPC
Unknown
Serial number
108TAO1118
Bought from
Kmart, Ohio
Bought
Dec 20, 2011
Where
Girard, Ohio: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/10/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130313-6C21C-1312985. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 28, 2013, sent to the company Mar 18, 2013, published by CPSC Apr 1, 2013

The product, in the report: Kenmore built-in microwave oven.

On February 26, 2013, Wit./[REDACTED] who lives at [REDACTED], was using the microwave oven when she witnessed smoke coming out the top vent, above the door to the oven. She opened the oven door and saw no fire inside the oven. She immediately called 911. Upon the fire departments arrival the fire had extended from the microwave oven to the wooden cabinets above the stove. No injuries. No model and/or serial number could be obtained on the oven due to the fire.
Contact info: [REDACTED]:.
Microwave was installed when the house was built in 2004. In checking with a neighbor [REDACTED] was able to identify the neighbor’s microwave as an exemplar:
Make: Kenmore Model: 721.62622200 Approx age: 12 year old.

Model
721.62622200
UPC
Unknown
Serial number
Unknown
Where
Lynnwood, Washington: Home/Apartment/Condominium
Who was involved
Age 22, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/18/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130228-F2590-2147458375. Submitter: Local Government Agency Search for it on SaferProducts.gov
No one hurt
Made Feb 27, 2013, sent to the company Mar 8, 2013, published by CPSC Mar 22, 2013

The product, in the report: Kenmore microwave model 69122

Bought new Kenmore microwave model 69122, 16 Feb 2013. On 23 Feb 2013, while making popcorn, the unit began to make an unusual noise. I smelled something burning. It wasn’t the popcorn because it hadn’t even began to pop. Then I saw flash and fire as something burn through a plastic plate on the inside of the unit. The plastic melted like butter and was burning. Unplugged unit and put out the fire.

Model
69122
Serial number
207TADR01130
Bought from
4to1wholesale
Bought
Feb 16, 2013
Where
Melbourne, Florida: Home/Apartment/Condominium
Who was involved
Age 67, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/8/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130227-585A9-2147458388. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 21, 2013, sent to the company May 1, 2013, published by CPSC May 15, 2013

The product, in the report: Countertop Microwave

Consumer placed a cup in the microwave for 45 seconds. While using the microwave it became stuck on 11 seconds.The display told the consumer to close door but it was already closed. The lights were on and the microwave continued to run. After sometime had passed the microwave finally powered off.
2/21/13 There was an incident with his wife were she put the time on for 49 sec. the microwave started by itself. The display told her to push start while it was already running. She opened the door to the microwave to stop it but it continued to run. She pressed the stop button multiple times and the unit finally stopped.
He read the Consumer Reports magazine talking about microwaves powering on by themselves and starting fires. He now keeps the microwave unplugged not in use. Consumer wants to report his microwave safety concern.
Today, the consumer spoke with the Manager with the appliance sept. She referred him to service dept. ([REDACTED])who transferred him to CPSC.
There are no damages to report.
UPDATE: All in 2013: 1. I put food in the microwave for 2 minutes and it came on as if it were warming food. I opened door after a minute and food was still cold and microwave still read 2 minutes. 2. I had to set the clock and upon finishing the new time set, the microwave will started running 3. Numerous times, the microwave will start running as soon as you put the warming time in without pushing start 4. I used the “timer only” to count down how long I needed to beat my cake mix and it would power on as if it were warming something up. There is no food in the microwave at all.

Model
72169123010
Serial number
105TA002776
Bought from
Sears
Bought
Jan 28, 2012, about then
Where
Uniontown, Pennsylvania: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/1/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130221-0A8A1-1307893. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 14, 2013, sent to the company Mar 18, 2013, published by CPSC Apr 1, 2013

The product, in the report: Free standing microwave UL Listed 5785

The consumer stated that she was using her microwave and she set it for 3 minutes. The consumer stated that as soon as she placed her food inside the microwave it started to emit sparks and smoke from the left side of the inside of the microwave.
The consumer stated that she pressed the off button and it would not go off. The consumer stated that she decided to unplug the microwave. The consumer stated that as soon as she unplugged it, the smoke and sparks stopped.
The consumer stated that no one was injured. The consumer stated that she was unsure if she would be contacting the manufacturer to file a report. The consumer stated that she believes this product should be investigated due to the fire hazard that it poses to the consumer.

Model
721-66227700
UPC
Unknown
Serial number
006TA02888
Bought from
Kmart, Alabama
Bought
Mar 1, 2012, about then
Where
Phenix, Alabama: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/18/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130214-99E02-1305338. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 13, 2013, sent to the company Feb 22, 2013, published by CPSC Mar 11, 2013

The product, in the report: Over Stove Micwave Unit DDNS Code No. GC FCC ID: BEJ9QKER8400 Listed 57B5 (UL) E82904

Kenmore Model 71 8965380 (Over Oven) Serial #: 90200945 microwave randomly starts and runs for various times. Often times ‘delay’ is displayed on the screen as the unit is running. The unit was manufactured in February 1989. It has started doing this about a month ago. It sometimes displays different power settings.

Model
Model 71 8965380
UPC
No UPC shown
Serial number
90200945
Bought from
Sears
Where
Greenville, Alabama: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/22/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130213-DAD43-2147458831. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 12, 2013, sent to the company Feb 21, 2013, published by CPSC Mar 8, 2013

The product, in the report: Kenmore Microwave Oven, Model 721.66029500, Serial #611TA00371, Black , output 1,000W, Dimensions 19 13/16.x111/4, x16 3/4

My Kenmore microwave starts running on its own. Sometimes when you shut the door and do not start it and on occasion if you are not even near it. This has happened on various dates. Yhe most recent on Feb. 10, 2013

Model
721.66029500
Serial number
611TA00371
Bought from
Sears Roebuck
Where
Pittsburgh, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/21/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130212-8190F-2147458868. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 8, 2013, sent to the company Mar 13, 2013, published by CPSC Mar 27, 2013

The product, in the report: Over the Range Microwave

The consumer stated that she placed a sweet potato to bake on a paper plate in the microwave. It was set to bake for 2 mins, however, she was alerted by the smoke detector later and discovered that there were flames and smoke erupting from the microwave. The microwave powered off itself and now remains inoperable. She had used the paper plates before and they are microwave safe.
The manufacturer was not contacted as yet.
The consumer is concerned that the microwave is a fire hazard and should be reported.

Model
66560657
Serial number
xck3715164
Bought from
Gift
Where
Castle Rock, Colorado: Unspecified
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/13/2013) Sears Holdings Management Corporation: This product was previously recalled. Please discontinue its use and review the recall notification here: http://www.cpsc.gov/en/Recalls/2002/CPSC-Whirlpool-Announce-Recall-of-Microwave-Hood-Combinations/

CPSC report 20130208-B7271-1304102. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 6, 2013, sent to the company Mar 11, 2013, published by CPSC Mar 25, 2013

The product, in the report: Kenmore Over The Range Microwave

The caller stated that the microwave came on by itself and would not stop she had to unplug it. The microwave has been unplugged since the incident. There have been no prior services or incident with this unit.
(1/21/13)The retailer was contacted and she was advised that someone would be sent out to look at the unit 1/22/13. A service rep came out and informed her that there was nothing wrong with the microwave. She contacted them again and was told that someone would be sent out 1/6/13. After reading March Consumer reports 2013...
The caller feels that this microwave is unsafe should be reported.

Model
72185062010
Serial number
103ta00156
Bought from
Sears, Washington
Bought
Apr 26, 2011
Where
Issaquah, Washington: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/11/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130206-EBD3A-1303111. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 4, 2013, sent to the company Feb 28, 2013, published by CPSC Mar 15, 2013

The product, in the report: over the range microwave

(01/15/2013) The consumer stated that he came home and the door to the microwave was open. He closed the door and the microwave started running. The consumer stated that he pressed the cancel button but the microwave would not stop. He open the door and the microwave stopped. He closed the door again. The microwave started running again. The consumer stated that he unplugged the product. After being unplugged for about eight hours, the consumer stated that he was going to show his wife what was going on. He plugged it back in, it started running properly. The consumer stated that he now unplugs the microwave.
(02/03/2013) The consumer stated that his wife heard the microwave making a clicking sound. About 10 seconds later, the microwave came on by itself. The consumer stated that he unplugged it. He stated that it has been unplugged since then.
(01/15/2013) The consumer stated that he called the service number for Sears. He was advised that a service representative would come out at a cost of $180. He declined the offer.
The consumer stated that the product is a safety hazard.

Model
40180092700
Serial number
726MM04865
Bought from
Sears, Nevada
Bought
Dec 15, 2009, about then
Where
Lovelock, Nevada: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/1/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130204-13BB4-1302438. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 1, 2013, sent to the company Mar 7, 2013, published by CPSC Mar 21, 2013

The product, in the report: Over the range microwave

The consumer stated that she was sitting 2 rooms away from the kitchen and she heard the microwave turned on. The consumer stated that she went into the kitchen; she found that the microwave was in fact on. She stated that she tried to press the off button to turn it off and it would not go off. The consumer stated that she had to unplug the microwave for it to go off. The consumer stated that the microwave became extremely hot.
The consumer stated that this incident has happened twice and she decided to always keep the microwave unplugged while not in use.
The consumer stated that she was not injured.
The consumer stated that she contacted the retailer and they informed her that they could send a technician but she would have to pay $ 75.00.

Model
721.85062010
UPC
Unknown
Serial number
101TA00175
Bought from
Sears, Ohio
Bought
Mar 4, 2011
Where
Newark, Ohio: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/7/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130201-A8598-1301920. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jan 31, 2013, sent to the company Feb 8, 2013, published by CPSC Feb 25, 2013

The product, in the report: Wall mounted microwave oven

Microwave oven self starts after a power outtage & power resumes. The length of outtage isn’t a factor. I doesn’t happen after every outtage but has happend in excess of 10 times. When the oven is running, the controls don’t work nor does opening the door. We must unplug it to turn it off. I knew it was happening but it caught my attention when such incidents were reported on TV this morning.

Model
665.6062900
Serial number
XC K 34 26002
Bought from
Sears, Illinois
Bought
Dec 1, 2000, about then
Where
St. Charles, Illinois: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(2/8/2013) Sears Holdings Management Corporation: This product has been recalled. Please refer to the recall notification for assistance. http://www.cpsc.gov/en/Recalls/2002/CPSC-Whirlpool-Announce-Recall-of-Microwave-Hood-Combinations/

CPSC report 20130131-8D702-2147459235. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 25, 2013, sent to the company Mar 21, 2013, published by CPSC Apr 4, 2013

The product, in the report: Microwave counter top

(01/12/2013) The consumer stated that the microwave was making a loud noise while in use. She noticed that the turnable was stopping and starting instead of turning continuously. The consumer was cooking food, (she did not remember what she was cooking or how long it was cooking), which became super hot posing a burn hazard. It also caused the plastic container to melt. The microwave had been used before this incident.
The consumer thinks that there might be an electrical problem with the motor. She stated that one day when she was out, there was a power outage in her apartment. She checked with the other tenants and they did not have an outage in their apartment.
The consumer stated that her mother has the same model. She stated that her mother is experiencing the same problems.
(01/16/2013) The consumer called sears.com and spoke to [REDACTED]. She told her that problem. The consumer stated that they did not seem to be concerned. She was advised that UPS will pick up the product. She advised [REDACTED] that her brother had taken the microwave from her place so that he could return it to Sears.
The consumer stated that she went to her local Sears store and spoke with the manager, Mr. [REDACTED]. She told him about the problem and also gave him a letter. She told him that the microwave should be recalled. he advised her to call the Service Center and have someone to came out to look at it. She told him she longer had the product.

Model
2066339
Serial number
unknown
Bought from
sears.com
Bought
Nov 22, 2012, about then
Where
Long Beach, California: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/21/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130125-548C9-1299336. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 22, 2013, sent to the company Mar 1, 2013, published by CPSC Mar 18, 2013

The product, in the report: Microwave

Caller purchased microwave in September 2011 and had no problems with it until approximately around 10/29/2012 when it was just around one year old when the timer ran out, food removed and door shut the turntable and the microwave began running again.
This has happened a total of just around two dozen times after that first inital happening.
Caller contacted the manufacturer January 22nd, 2012 but was informed that his warranty had run out and any tech dispatched or repairs would be at his expense.

Model
721.79203010
Serial number
108TA00595
Bought from
Sears, Texas
Bought
Sep 15, 2011, about then
Where
Argyle, Texas: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/4/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130122-15CE0-1298091. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jan 15, 2013, sent to the company Mar 7, 2013, published by CPSC Mar 21, 2013

The product, in the report: free standing microwave

The consumer stated that she placed a cup of coffee inside the microwave for approximately 20 seconds. She stated that she came back to the kitchen and found that the light of the microwave was off and it was making a low unusual noise. The consumer stated that she pressed the stop button several times and it did not stop the noise. She stated that the entire microwave was hot to the touch.
The consumer stated that she was trying to move the microwave to disconnect and was burning her hands, so she decided to pull it and dropped it on the floor. The consumer stated that when the microwave hit the floor black smoke came out of it.
The consumer stated that she called the fire department and they removed the microwave from her home. The consumer stated that the paramedics checked her hand and they advised for her to go to the emergency room. The consumer stated that she believed that burns were not extreme, so she decided to run cold water and placed an ointment on her left hand middle finger.
The consumer stated that the when she dropped the microwave it pulled out the plug behind it, but other than that there were no damages to her home.
The consumer stated that she contacted the manufacturer and they did not provide any assistance.

Model
801TACXO6187
Serial number
69-81E03500-006187
Bought from
Sears, California
Bought
May 1, 2009, about then
Where
Fair Oaks, California: Home/Apartment/Condominium
Who was involved
Age 57, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(3/8/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130115-55DA7-1296525. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 7, 2012, sent to the company Nov 26, 2012, published by CPSC Dec 10, 2012

The product, in the report: White GE microave combo wall oven

The heating element in the microwave door caught on fire and melted the inside of the door and started to melt the inside of the microwave.

Model
91141475791
Serial number
85632728AQ
Bought from
Sears, Arizona
Where
Queen Creek, Arizona: Home/Apartment/Condominium
Who was involved
Age 42, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/26/2012) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20121107-1829B-2147462156. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 26, 2012, sent to the company Oct 3, 2012, published by CPSC Oct 18, 2012

The product, in the report: Kenmore Over the Range Microwave Model # 665.69682992 Serial # XCK0814654 Manufacture Date: 2/2000

Our Kenmore over the range microwave self started on 9/1/12. Luckily, we were home when it happened so we were able to unplug it. The model was recalled and fixed by Sears approximately in 2001. We called the Sears repairman and he couldn’t diagnose the problem with certainty but said that if it self-started once, it will self start again.
Kenmore Over the Range Microwave Model # 665.69682992 Serial #: XCK0814654 Manufacture Date: 2/2000

Model
# 665.69682992/Kenmore Over the Range Microwave
Serial number
Serial # XCK0814654
Bought from
Sears, Wisconsin
Bought
Sep 1, 2000, about then
Where
Milwaukee, Wisconsin: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/3/2012) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20120926-AC5C2-2147463412. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 14, 2012, sent to the company Sep 24, 2012, published by CPSC Oct 9, 2012

The product, in the report: Model #66560657000 Kenmore Microwave/hood combo - Color: Off White/Beige

While using my microwave, it sparked and caught fire. It appears to be a hinge on the inside.

Model
Model #66560657000 Kenmore Microwave/hood combo
Serial number
XCL1511612
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/24/2012) Sears Holdings Management Corporation: This product was previously recalled. Please discontinue its use and review the recall notification here: http://www.cpsc.gov/cpscpub/prerel/prhtml02/02018.html

CPSC report 20120914-0EED9-2147463736. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 21, 2012, sent to the company Sep 20, 2012, published by CPSC Oct 4, 2012

The product, in the report: Microwave Oven, mid-sized countertop, mfr’ed Oct 2010

(08/19/2012) The consumer stated that the microwave has come on by itself several times. It stays on until it turned off.
The consumer considered this to be a safety hazard.

Model
Kenmore Elite 721.79152010
Serial number
010TA00241
Bought from
Sears
Bought
Nov 1, 2010, about then
Where
Forsyth, Georgia: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/20/2012) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20120821-03F48-1267447. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 2, 2012, sent to the company Aug 16, 2012, published by CPSC Aug 30, 2012

The product, in the report: Black Kenmore Over the Range Microwave Model #721.80409400 Serial #409KM01048

I have a Kenmore Over the Range Microwave Model #721.80409400 Serial #409KM01048 Manuf. date Sep 2004, but bought end of 2004. Was cooking broccolli in the microwave for 5 minutes and had about 1 minute left. Look at the microwave and flames were shooting out from the vent above the door. I quickly opened up the microwave door to stop the microwave, but nothing happened. It kept on running making a zapping noise. I quickly unplugged and that stopped the microwave, but the flames were still shooting out. We quickly got the fire extinguisher and put out the flames, but the cabinets around the microwave were extremely hot to the touch. All my alarms were going off and the fire dept. showed up. We quickly unhooked the microwave from the installed bracket and brought it outside. The fire dept inspected the cabinet and walls and noticed the black marks and said any longer it would have caught onto the cabinets and walls. Thank goodness I was right there. Microwaves are supposed to be safe to use for kids and elderly which I have both in my house. My house would have burned down if any of them would have used it. They would have not been able to respond like we did. My kids could have put something in the microwave and went upstair and left it and the house could have caught on fire. We called the recall center and found that there was a recall on 92,000 kenmore microwaves from 2000-2003, but not my model #. I called Sears directly and all they had to say was that it was not under warranty any longer like I was reporting that the microwave just stopped working, not “CAUGHT ON FIRE and almost burned down my house and who knows what else that could have happened”. We talked to 3 people who were supposed to be higher in charge than the last and nobody could do anything. I even asked if there was something I could fill out to report this because maybe there should be recall on this microwave just like the 92,000 others. Nope, there was nothing like that available. My question is how many people just said “OK, thanks” and hung up. The last person we talked to said they would have someone higher up call within 2 hours, but of course that phone call never came in. They did finally give us a case # [REDACTED] after being on the phone for over an hour, but what that was for I’m not sure of. It just distubs me that nothing was even asked about how bad the fire was or if anyone got hurt. It was like it’s common for a mircrowave to catch on fire. I thank God this didn’t turn out worse than it was, but I’m astonished how this is being handled.

Model
721.80409400
Serial number
409KM01048
Bought from
Sears
Bought
Jan 1, 2005, about then
Where
East Hampstead, New Hampshire: Home/Apartment/Condominium
Who was involved
Age 14, Female
The reporter’s relation to them
My Child
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/16/2012) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20120802-D37FC-2147465104. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 7, 2012, sent to the company Jul 26, 2012, published by CPSC Aug 9, 2012

The product, in the report: Countertop microwave oven

Kenmore countertop microwave oven starts when the door is opened, even when the unit is off but plugged in. To use the unit safely, you now have to unplug it before opening the door, and plug it in only after the door is closed. This is the second identical unit of this model we’ve had, the first one was returned under warranty but had the same problem after only a few months of use. The current unit began to experience this problem after 3.5 yrs of ownership.

Model
721.66229500
Serial number
illegible
Bought from
Sears, Virginia
Bought
Jan 6, 2009, about then
Where
Vienna, Virginia: Home/Apartment/Condominium
Who was involved
Age 12, Male
The reporter’s relation to them
My Child
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/26/2012) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20120707-CEED5-2147465922. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 24, 2012, sent to the company Jul 2, 2012, published by CPSC Jul 17, 2012

The product, in the report: Kenmore Elite convection microwave. Model # 721.86012010 Serial # 105KM00536 57B5 E82904 Manufactured May 2011. DHHS code no. GC FCC ID BEJV177ZLA

I purchased and installed a new 2011 Kenmore Elite microwave oven model #721.86012010 on 5/18/2012. The first time I turned it on to heat up food a fire started inside the right hand side wall of the unit where the convection fan is located. The fire lasted for about 20 seconds with significant size flames and lots of smoke exiting the unit. This fire could have burned down my house if it had lasted any longer.
I removed the unit and inspected for any damage that may have been caused during installation and determined there was no damage. I went online and [REDACTED] “kenmore microwave and fire” and found several notes from other consumers claiming to have had the exact same experience with the same Kenmore unit.
I called Sears appliance store where I purchased the unit to complain and was told I would need to surrender the unit to them for inspection before I could receive a refund. I decided not to surrender the unit and instead file a complaint with the CPSC.

Model
Model # 721.86012010 /FCC ID BEJV177ZLA
Serial number
Serial # 105KM00536
Bought from
Sears home appliance store
Bought
May 18, 2012
Where
Scottsdale, Arizona: Home/Apartment/Condominium
Who was involved
Age 46, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/2/2012) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20120624-6FF8B-2147466322. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 25, 2012, sent to the company Jul 2, 2012, published by CPSC Jul 17, 2012

The product, in the report: 120V 60Mhz 650watts 13.8 amps 1.3 cu feet (black) counter top microwave oven

The consumer wanted to express his concerns about his conventional, counter top microwave as the consumer discovered the microwave appears to be “arching” inside of the model. The consumer’s daughter noticed that when the operated for a short time (normally 10-15 sec.), product emits a burning smell. Upon further inspection, the consumer noticed that the microwave a has burn mark on the inside on the lower left corner of the microwave.
The burn mark is roughly 1/16 of an inch. The consumer worries that this may be a potential fire hazard. The consumer stated that he has not been injured and his home has not sustained any damage. The consumer stated that he has not called the fire department or his home insurance company. The consumer has yet to call the firm or the retailer.

Model
721.63259301
Serial number
801TA05388
Bought from
Sears, California
Bought
Apr 2, 2008, about then
Where
Fresno, California: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Child
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/2/2012) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20120525-529B1-1250325. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 27, 2012, sent to the company May 23, 2012, published by CPSC Jun 7, 2012

The product, in the report: Kenmore Elite (Self Standing) Microwave Color in Black with digital panel

The consumer wanted to express her concerns about her free standing microwave as the microwave will turn itself on while the door is open. The consumer stated that her husband was using the microwave on April 25th and noticed the problem. He toggled the buttons on the digital panel until the product no longer operated while the door is open. The consumer noticed the problem present itself the following morning at breakfast, except this time they could not fix the problem.
The consumer unplugged the microwave and placed it in the garbage. The consumer stated that no one was injured by the product and her home was not damaged. The consumer also mentioned the microwave appears to be in fine condition and did not find It necessary to call the fire department. The consumer has not yet called the retailer or the firm.

Model
721.66229500
Serial number
806TA00541
Bought from
Sears, Wisconsin
Bought
Mar 15, 2009, about then
Where
Kenosha, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 69, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/23/2012) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20120427-CFC8A-1245961. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 23, 2012, sent to the company Jun 24, 2013, published by CPSC Jul 9, 2013

The product, in the report: Microwave (above range)

Caller stated that the consumer was awakened to a crackling sound and discovered that there was smoke emitting from the microwave. The microwave had came on spontaneously by itself. There were flames erupting from the vent of the unit which melted the grill, the flames also scorched the cabinets nearby. This incident caused the sprinkler to power on which flooded the consumer’s home and nearby apartments. The damages were estimated to approximately $300,000.00.
The caller stated that there had been no prior incidents with the microwave and that the consumer rarely used it.
The fire department was contacted and a fire report was done.
The manufacturer was not contacted as yet.
The caller feels that this product is a fire hazard and should be investigated.

Model
721.899.41490
Serial number
unknown
Bought from
unknown
Where
West Covina, California: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/24/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20120423-86ABC-1245113. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 5, 2012, sent to the company Apr 6, 2012, published by CPSC Apr 20, 2012

The product, in the report: Combination Microwave Oven

The consumer says the handle to the oven door was loose. Her husband tightened the handle. The next morning the plexiglass shattered all over the floor the next morning. The only thing holding the glass together was a small amount of glue on the bottom only. She feels that their should have been more glue surrounding the handle, not just on the bottom. The consumer contacted the manufacturer who said the unit is not on recall and there is nothing they can do. She bought a new door for the oven and it was damaged. She feels that it is of poor design.

Model
790.47842407
Serial number
NF74413559
Bought from
Sears
Bought
Jan 15, 2008, about then
Where
Riverview, Florida: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/6/2012) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20120305-DBEF6-1235379. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 21, 2012, sent to the company Mar 19, 2012, published by CPSC Apr 2, 2012

The product, in the report: counter top microwave oven (1200 watts)

The consumer said that this microave does not have any rubber coating underneath it. When one presses the control panel, the microwave slides around. The consumer said that the microwave could be pushed off of the counter if one was not careful. The consumer said that if someone was opening the door, they could pull the microwave onto themselves.
No one has been injured by the microwave.

Model
721.66339011
Serial number
11OTAO2839
Bought from
K-Mart
Bought
Feb 18, 2012
Where
New Albany, Indiana: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/19/2012) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20120221-62044-1232556. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 20, 2012, sent to the company Feb 28, 2012, published by CPSC Mar 13, 2012

The product, in the report: Kenmore microwave oven Model 665-696-19990

Kenmore Microwave oven Model # 665-696-1999 Partial serial number XC J41 erupted into flames.

Model
Model 665-696-1999
Serial number
XC-J41
Bought from
Sears, Wisconsin
Where
Wisconsin: Home/Apartment/Condominium
Who was involved
Age 53, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/28/2012) Sears Holdings Management Corporation: This product has been recalled. Please refer to the recall notification for assistance. http://www.cpsc.gov/cpscpub/prerel/prhtml02/02018.html

CPSC report 20120220-AC18D-2147469981. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 10, 2012, sent to the company Feb 17, 2012, published by CPSC Mar 5, 2012

The product, in the report: Microwave Oven

I was heating food in the microwave. The heating cycle ended the timer buzzed and the oven went off, I opened the door and removed the food item. When I closed the door the microwave resumed heating. There was no time remaining on the timer and the clock was showing the time of day, not counting down as it does during cooking. I mmediately opened the door and reclosed it; the microwave again resumed heating. Finally after repeated door opening and closings, pressing the “Stop/Clear” button, and jiggling the door the microwave remained off with the door closed. I think this is a potential fire hazzard if the microwave continues to run with nothing in it and no shut off time.

Model
721.66339011
Serial number
011TA00816
Bought from
Sears, Oregon
Bought
Nov 15, 2011
Where
Bend, Oregon: Home/Apartment/Condominium
Who was involved
Age 63, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/17/2012) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20120210-33011-2147470329. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 6, 2012, sent to the company Feb 29, 2012, published by CPSC Mar 14, 2012

The product, in the report: Kenmore Freestanding Microwave

The consumer stated that her free standing microwave is a potential fire hazard as the microwave turned on by itself. The consumer stated that her husband was in the kitchen when the microwave suddenly started. The consumer stated that the product did not injure any one and did not damage her home. The model is one with a digital panel.
The consumer stated that the microwave does not appear to be damaged. The consumer called the retailer and was referred to call the firm. The firm informed the consumer that her product was not on recall and advised her if she wanted to fix the product, it would be at her own expense. The consumer has decided to throw the product away. The consumer has not called the fire department or her home insurance about the product.

Model
721.622222500
Serial number
801TA04247
Bought from
Sears Outlet, Illinois
Bought
Nov 17, 2009
Where
Elgin, Illinois: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/29/2012) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20120206-5F6F3-1228928. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 25, 2012, sent to the company Feb 2, 2012, published by CPSC Feb 16, 2012

The product, in the report: Kenmore Elite. White Microwave

Our Kenmore microwave continues to run when the door is open. This caused me to burn my hand when reaching in to retrieve a hot dish. It continues to function in all settings except when the door is open it runs until you close it and set it for what you want to cook..... I believe the fact that the turn table and unit runs when the door is open is a definite safety hazard. Because the oven is 15 months old Sear’s refused to even look at it. They tell us that it would cost more to repair than replace. However I am concerned that someone else may get more seriously burned from this type of malfunction.

Model
Kenmore Elite microwave mod #721.79152010
Serial number
007TA00619
Bought from
Sears
Bought
Sep 27, 2010
Where
Pittsburgh, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 75, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/2/2012) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20120125-37360-2147470954. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 3, 2012, sent to the company Jan 12, 2012, published by CPSC Jan 27, 2012

The product, in the report: Kenmoore Microwave / Conventional oven combination unit that is built into the cabinets. Model 911147812200 / Serial 3F630334Q. Unit is white and manufactured in 2003.

Incident occurred 12/12/2011. Mother was reheating food in Kenmoore Model 91147812200 Microwave/Oven cobo unit when unit caught fire from behind the button panel. Attempted to put the fire out with water, but the fire was inaccessible. Call 911 and fire department put out the fire. Called Sears and reported the incident; per Sears, filed a claim with Sedgwick CMS.

Model
91147812200
Serial number
3F630334Q
Bought from
Sears
Where
Jacksonville, Florida: Home/Apartment/Condominium
Who was involved
Age 64, Female
The reporter’s relation to them
My Parent
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(1/12/2012) Sears Holdings Management Corporation: This product was previously recalled. Please discontinue its use and review the recall notification here: http://www.cpsc.gov/cpscpub/prerel/prhtml08/08110.html

CPSC report 20120103-E8620-2147471729. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 29, 2011, sent to the company May 10, 2012, published by CPSC May 24, 2012

The product, in the report: Microwave oven

On 12/25/2011, the consumer said that she placed a [REDACTED] dish in her microwaves high cycle for 5.15 minutes and went out the kitchen. The consumer heard a weird noise coming from the kitchen. She went to her kitchen and saw her microwaves smoking and sparking inside. The consumer immediately unplugged her microwaves. There were no injuries.
The consumer stated that the inside of her microwaves was black and the inside wall of the microwaves melted as well her [REDACTED] dish. The consumer said if she did not caught the fire on time it would be burner her house down.
The consumer feels that her microweves could pose a fire hazard.
On 12/26/2011, the consumer called and explained incident to mfr’s rep. (name unknown) who said that the product is not longer under warranty. The mfr’s rep. advised consumer to report the incident with the CPSC agency.

Model
565.8924790
Serial number
4Y8D030113
Bought from
Sears, New Jersey
Bought
Feb 22, 1995, about then
Where
Atlantic City, New Jersey: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/11/2012) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20111229-A7236-1222401. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 22, 2011, sent to the company Dec 1, 2011, published by CPSC Dec 15, 2011

The product, in the report: Microwave-Exhaust Hood Combination

During the first quarter of 2001 my wife and I purchased a Kenmore model XC K 49 19920 “Microwave-Hood Combination” appliance from Sears’s retail store in New Hartford, NY.
On October 16, 2001 the U.S. Consumer Product Safety Commission (CPSC) announced a safety recall of microwave oven/exhaust fan hood combination units sold under the Whirlpool®, KitchenAid®, and Kenmore® brand names that had serial numbers beginning with XC due to the problem of overheating and catching fire.
For whatever reason my wife and I did not receive notice of the recall. (We assume it may have been sent to our physical, street address rather than our mailing, Post Office box address.)
In any event, in August 2010 our microwave/hood unit began “sparking” and making a “grinding” noise.
We stopped using the unit and contacted Sears to arrange for repair. At that time we were advised the unit was subject to a CPSC recall and the repair would be made at no cost to us.
August 20, 2010 the Sears service technician came to our home to repair the unit. As part of the repair a “disk” had to be sealed in place to “prevent steam or oil vapors from reaching the wave-guide.” However, silicone sealant included in the technician’s “repair kit” had hardened and was unusable. As a result, the technician attempted to make the repair with an alternate, construction grade silicone sealant.
The repair appeared to be effective and we resumed using the unit within several days.
In early October 2011 the unit began making the same sound as it had in August 2010. When we contacted Sears we were advised we would be responsible for the cost of repair ($129 plus parts) and that the previous repair was warranted for 3-months only. When I contacted Whirlpool (manufactured of the unit) I was told the CPSC file was closed and they offered no assistance other than to sell me a new unit for $259.
Since:
a) The unit contained an original manufacturing defect which was NOT corrected in August 2010 b) To use the unit poses a threat of overheating and fire
We are dismayed at Sears and Whirlpool’s lack of concern and failure to act in a responsible manner to correct the problem once and for all.

Model
XC K 49 19920
Serial number
656.6065400
Bought from
Sears, New York
Bought
Jan 24, 2001, about then
Where
Westernville, New York: Home/Apartment/Condominium
Who was involved
Age 67, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/5/2011) Sears Holdings Management Corporation: This product has been recalled. Please refer to the recall notification for assistance. http://www.cpsc.gov/cpscpub/prerel/prhtml02/02018.html

CPSC report 20111122-75F4C-2147473121. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 18, 2011, sent to the company May 14, 2012, published by CPSC May 29, 2012

The product, in the report: Microwave (countertop)

Consumer stated that while the microwave was in use for approximately 2 mins it stopped running, she discovered that the trimming around the door and the stickers inside the microwave was scorched and melted leaving a hole in the door trimmings. The contents that she had placed in the microwave was still frozen.
11/18/11 Consumer stated that she contacted the manufacturer and was advised that there was no recall and that she would have pay to have someone diagnose it, she declined and then was offered a partial rebate towards purchase of another microwave.
Consumer feels that this product is a fire hazard and should be reported

Model
721.66222500
UPC
n/a
Serial number
803TA02439
Bought from
Sears, Washington
Bought
Nov 1, 2008, about then
Where
Sedro Woolley, Washington: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/14/2012) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20111118-2D8F4-1215477. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 16, 2011, sent to the company Nov 25, 2011, published by CPSC Dec 9, 2011

The product, in the report: microwave oven

microwave fan keeps running after it has timed out due to oil and steam vapors in and around wave guide. the consumer product safety commission has recalled 1.8 million microwave hood combinations but not the one i have. it is doing the same thing as the recalled ones. i have a kenmore hmc ultra model no 401.80086700 serial no 915mmo1443 manufactured april 2009 fcc id a31smh17cn it gets very hot and i am afraid of a fire. it was purchased at sears on 06/05/09

Model
401.80086700
Serial number
915mmo1443
Bought from
sears
Bought
Jun 5, 2009
Where
ottawa, Ohio: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/25/2011) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20111116-32D99-2147473294. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 15, 2011, sent to the company Nov 22, 2011, published by CPSC Dec 7, 2011

The product, in the report: Kenmore 27’ double combo microwave/wall unit Item number 48803 serial number 79048803.110

Kenmore double microwave/oven wall unit - I was using microwave to heat a cup of coffee. This microwave does not utilize a glass turntable, it is a galvanized metal type. It seems the turntable must of geared off one of the rollers and came into contact with the wall of the microwave. It opened up the side panel and exposed whatever material is underneath and started producing white sparks. I immediately stopped using the unit and turned it off. I contacted Kenmore and Sears at 1888-567-3438 and they did not think this was a safety issue. I am afraid this unit can catch on FIRE rather quickly .

Model
#48803
Serial number
79048803.110
Bought from
Sears, California
Bought
Sep 21, 2011
Where
WHITTIER, California: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/23/2011) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20111115-65B71-2147473318. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 27, 2011, sent to the company Nov 23, 2011, published by CPSC Dec 8, 2011

The product, in the report: Microwave oven

Checking microwave for recall due to fire starting more than once at clips that hold shelf inside microwave, shoots up the sides of the microwave. Around October 2010 caller was using the microwave to heat food, caller doesnt’ remember temperature or time but states that she never uses microwave for more than Just to Heat up a plate, she heard a pop, returned to kitchen & saw fire inside the microwave, she opened it to turn it off and caused fire to dissipate.
Caller’s husband contacted retailer, purchased and replaced clip. October 27, 2011 caller was heating rice & beans on plate with napkin on top when she heard again a popping sound and saw fire in microwave again.
She called manufacturer who told her she couldn’t help her and advised her to file a report w/CPSC caller would like the public to be made aware of this danger and would very much like to have her microwave replaced at manufacturer expense.

Model
665.62612200
Serial number
TRP1015914
Bought from
Sears, Georgia
Bought
Apr 10, 2003, about then
Where
Brunswick, Georgia: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/23/2011) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20111027-7E802-1210990. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 27, 2011, sent to the company Oct 4, 2011, published by CPSC Oct 19, 2011

The product, in the report: Glass tray inside Kenmore Microwave Hood Combination

Using Kenmore microwave oven with glass tray that moves side-to-side. Midway through cooking (about 3 minutes) I heard a sharp “ping.” Opened the door and found that the glass tray had broken into two pieces. Break was not straight, but had a curve to it. It did not shatter. Sears replaced glass tray as it was still under warranty.

Model
Model 721.80524500
Serial number
511TAO1953
Bought from
Sears
Bought
Aug 26, 2006
Where
Pleasanton, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore (Sears), made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/4/2011) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20110927-93570-2147474921. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 19, 2011, sent to the company Oct 13, 2011, published by CPSC Oct 27, 2011

The product, in the report: Built-In Microwave

Consumer stated that while she was finished using the microwave for approximately half and hour, she heard a pop and cracking sound and she noticed that the center peice of glass exploded and shattered into several peices onto the countertop.
9/15/11 Consumer contacted the store and was advised that a service rep would be sent out at a cost to her. The rep advised that the microwave part was no longer available.
Consumer feels that this unit is a safety hazard and should be reported.

Model
72180833500
UPC
n/a
Serial number
804KM00540
Bought from
Sears, Pennsylvania
Bought
Jul 5, 2008
Where
S Hampton, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/13/2011) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20110919-938B3-1201922. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 25, 2011, published by CPSC Sep 19, 2011

The product, in the report: Kenmore Microwave model # 565.69580 could not find a serial number inside microwave

On August 24th, went to my kitchen and cooked a sausage in a little water for 2 mins. Sat down to eat my lunch and 10 minutes later, I heard a pop from my kitchen, I asked my husband if something fell upstairs, he stated no, as I was getting up from the couch and he started coming down the stairs and noticed smoke from the kitchen. The microwave touch pad was on fire. I turned the breaker switch off for that plug and he unplugged the microwave. He went and grabbed the fire extinguisher and put out the fire. He then grabbed the microwave using hot pad mittens and took it outside. I opened all the windows and doors. I purchased our Kenmore Microwave in 1999. I have never had a microwave do this before.

Model
565.69580
Bought from
Sears
Bought
Jun 2, 1999
Where
Rapid City, South Dakota: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/2/2011) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20110825-8D0A2-2147475929. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 28, 2011, published by CPSC Sep 9, 2011

The product, in the report: OVER THE RANGE MICROWAVE OVEN

KENMORE OTR MICROWAVE BURNED AND MELTED GLASS TURNTABLE AND BURNED TABLE SUPPORT AND MICROWAVE FLOOR.THE HOLE ABOUT 1 INCH ACROSS.NO IDEA OF CAUSE BUT IT SEEMS TO BE STILL WORKING.KENMORE MOD 721.804.12500 SN+702TA01805 BUILT 2/2007.CARBON DEBRIS ACROSS MICROWAVE

Model
721 804.12500
Serial number
702TA01805
Bought from
SEARS
Bought
May 1, 2007
Where
FLORISSANT, Missouri: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand KENMORE, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/29/2011) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20110728-C2196-2147476781. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 14, 2011, published by CPSC Aug 5, 2011

The product, in the report: Product: OVENMWAVE Brand: KENMORE Sales check Number: 093003795490 Merchandise Brand Name: Kenmore Purchase Date: 08 10 2009 Model Number: 72166339 Serial Number if available: 906TA00893 Was this item purchased at Sears or Kmart? Sears Since the incident, has the product been Repaired or Modified? No Prior to the incident, was the product Damaged, Repaired, or Modified? No Is the product still in the home? Yes, but unplugged

This is a snippet from an email sent to Sears about the product safety. Their reply was, basically, ‘we don’t care’.
----- Forwarded Message ----- From: Sears Feedback <Feedback@customerservice.sears.com> To: [REDACTED] Sent: Wednesday, July 6, 2011 1:51 PM Subject: Re: Other (KMM17923566I15977L0KM)
Dear [REDACTED] ,
Thank you for choosing Sears. We appreciate hearing from you.
We understand that you are experiencing issues with your microwave. While we do not expect any appliance or product to fail within a pre-determined amount of time, there is always the possibility that this may occur. While it is unfortunate that this problem has arisen, we do offer the option of purchasing our protection agreements both at the time of purchase, and when the warranty expires, in order to safeguard your investment.
Due to the fact that the unit is not covered by either the manufacturer?s warranty, which is usually valid for the first year of ownership, or protection agreement, the responsibility of the cost for repairs of the appliance falls on the consumer. If you have any questions or concerns, or would like to discuss the matter further, please feel free to contact our Service Rework office at 1-800-659-7026.
We apologize for the issues you have experienced and thank you for choosing Sears. We appreciate your business.
Sincerely,
[REDACTED] Customer Solutions Sears Holdings Corporation
Original Message Follows: ------------------------
[REDACTED]Thanks for getting back to me so quickly. I will wait to hear from you about resolving the problem. We can take the device to a Sears store in Coeur d Alene if needed. Thanks, [REDACTED]
From: Sears Feedback <Feedback@customerservice.sears.com> To: [REDACTED] Sent: Wednesday, July 6, 2011 6:44 AM Subject: Re: Other (KMM17916172I15977L0KM)
Dear [REDACTED],
Thank you for contacting Sears. We appreciate hearing from you.
We understand the safety related issue you have experienced with your ovenwave. In order for us to assist you, we need some additional information from you. Please respond to this e-mail with the following information or you can call Customer Solutions at 1-800-479-6351 for assistance.
Name: Phone Number: Repair Address: Product: OVENMWAVE Brand: KENMORE Sales check Number: 093003795490 Merchandise Brand Name: Kenmore Purchase Date: 08 10 2009 Model Number: 72166339 Serial Number if available: 906TA00893 Was this item purchased at Sears or Kmart? Sears Since the incident, has the product been Repaired or Modified? No Prior to the incident, was the product Damaged, Repaired, or Modified? No Is the product still in the home? Yes, but unplugged Incident Date: 6/24/2011 Describe Issue / Incident: See below Has anyone been injured? No If yes, describe injury: Was there any property Damage? No If yes, describe damage:
We apologize for the safety related issue you have experienced with your
ovenwave and thank you for choosing Sears. We appreciate your business.
Sincerely,
[REDACTED] Customer Solutions Sears Holding Corporation
Original Message Follows: ------------------------
Name: [REDACTED] | Address: [REDACTED]| City: [REDACTED] | State: [REDACTED] | Zip: [REDACTED]| Country: USA | Day Phone: [REDACTED] | Evening Phone: [REDACTED] | Email: [REDACTED] | Comments:
About 10 days ago, I was sitting at my computer, and we had a power glitch. It was quite short, but enough to reset my computer. I started rebooting the computer, and after a few minutes, I started to smell an electrical fire. I rushed around the house to find it, and finally saw an electrical fire inside our microwave, which was running. I quickly pulled the plug, and opened the door. The glass tray inside had a 2-3 inch hole melted in it. The glass was red hot, and took many minutes to cool enough to inspect. We were not cooking anything at the time, so the
microwave was empty.
I have been an electrical engineer for 45 years, and have developed many
products, some much higher power than this oven. It seems to me there are a few problems with this whole incident. Firstly, a micro-controller
should be designed to not be sensitive to a short power interruption, and certainly should not behave in an unpredictable behavior. Secondly, the glass tray in the oven should not be able to be melted simply by bombarding it with high energy microwaves. I don’t know if the glass was
the fault, or the plastic rollers actually burned, but the glass has a hole ‘melted’ in it. This may be due to a contamination in the glass. We
always keep the oven clean and well ventilated.
Thank God we were home at the time, as it could easily escalated into a home fire. We have left our house often without unplugging the oven, and
have not had this problem before. We do have a lot of interruptions of power, being very rural, but have not had this type of failure with any other appliance. I am concerned that the safety of others may be reflected in this incident. I also want Sears to repair or replace the oven with, hopefully, a more reliable unit. I have the information all documented, and will retain it all until I hear from you.
Thank you, respectfully, [REDACTED]

Model
72166339
Serial number
906TA00893
Bought from
Sears
Bought
Aug 9, 2009
Where
Harrison, Idaho: Home/Apartment/Condominium
Who was involved
Age 63, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/22/2011) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20110714-26663-2147477202. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 29, 2011, published by CPSC Aug 9, 2011

The product, in the report: Microwave/Hood Combination

Microwave Hood Combination caught fire today June 29, 2011 & recalled. Caller put food in microwave, set timer for 5 minutes, went back to check it at 2 minutes and saw that the glass of the turntable was glowing red. She opened the door to the microwave, smoke billowed out. Caller unplugged the microwave to see whether smoke lessened & she could see very small flames that appeared to be under the area that the turntable is positioned. There was not foil in the microwave or nearby. Smoke & fire dissipated after about a minute and a half. Caller is reporting this microwave as a fire hazard.

Model
721.80599401
Serial number
501TA00537
Bought from
Sears, Florida
Bought
Dec 24, 2004, about then
Where
Sarasota, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/26/2011) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20110629-F432E-1189449. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 20, 2011, published by CPSC Jun 14, 2011

The product, in the report: Kenmore above the range mount Microwave

Last night the microwave WHILE NOT IN USE had an apparent electrical short. The short was in the wiring connected to the mother board. As we neared the microwave we saw smoke coming from the oven then we saw flames. The house filled with smoke quickly. We unplugged the oven and took the panel loose. The fire was still burning.

Model
FCCID BEJVI55MH
Serial number
210KM00265
Bought from
Sears, Elizabethtown, KY
Bought
Dec 1, 2002
Where
Elizabethtown, Kentucky: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/31/2011) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20110520-FDCB1-2147478976. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 17, 2011, published by CPSC Jul 28, 2011

The product, in the report: toaster Oven

Consumer stated that she was awaken by an explosion in the kitchen, she discovered that the glass door of the toaster oven had exploded and shattered glass peices on the countertop and the floor.
Consumer stated that the last time the unit was used was the evening before and it was not in use when this incident occurred.
5/17/11 Consumer contacted the manufacturer and was advised that there was nothing that could be done and she can file an incident report with the Agency.
Consumer feels that this product is a safety hazard and should be investigated.

Model
100.80009
Serial number
unknown
Bought from
Sears
Bought
Dec 23, 2010, about then
Where
Bethlehem, Pennsylvania: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/15/2011) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20110517-709EB-1183243. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Kenmore microwave ovens

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