Kenmore microwave ovens

169 reports to CPSC, the latest made Sep 9, 2024. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

169reports to CPSC
Sep 9, 2024the latest report was made
May 17, 2011the earliest
144with the company’s comments

Brand: Kenmore
Makers: Sears Holdings Management Corporation and Zhongshan Galanz Consumer Electric Appliances Co.,LtdMakers, importers or sellers, as the reports name them
Product: Microwave ovensCPSC’s product type: Microwave Ovens (code 264), in Kitchen: Appliances

Other ways the reports write the brand (11)

“Kenmore Elite”, “Kenmore elite”, “Kemore”, “Kenmore (Sears)”, “Kenmore 30 SA 790.8035 Microwave hood combination”, “Kenmore Elite 80373 Over-the-range Convection Microwave”, “Kenmore Microwave Oven”, “Kenmore elite 1.5cu ft countertop”, “Kenmore microwave oven”, “Kennemore” and “kenmore ellite model 790.8037”

By month

2 reports from October 2023 to September 2024; the most in September 2024, 1. 167 earlier reports, since May 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
September 2024	1
November 2023	1
September 2023	1
August 2023	2
December 2022	2
September 2022	2
May 2022	1
February 2022	1
November 2021	1
April 2021	1
March 2021	1
November 2020	1
September 2020	1
August 2020	2
May 2020	1
April 2020	1
February 2020	2
January 2020	1
September 2019	1
June 2019	1
January 2019	1
December 2018	1
November 2018	1
October 2018	1
August 2018	1
July 2018	1
June 2018	1
May 2018	1
February 2018	2
January 2018	1
December 2017	1
November 2017	3
October 2017	2
September 2017	2
July 2017	2
May 2017	2
April 2017	1
March 2017	1
February 2017	1
January 2017	2
December 2016	1
November 2016	1
October 2016	3
September 2016	1
August 2016	2
July 2016	2
May 2016	4
April 2016	1
March 2016	1
January 2016	2
December 2015	2
November 2015	1
October 2015	2
September 2015	2
August 2015	1
July 2015	2
June 2015	4
May 2015	5
April 2015	1
March 2015	1
February 2015	1
January 2015	2
December 2014	2
November 2014	2
October 2014	2
June 2014	1
May 2014	1
April 2014	2
March 2014	1
February 2014	3
December 2013	1
November 2013	3
October 2013	1
August 2013	2
July 2013	2
June 2013	1
May 2013	2
March 2013	3
February 2013	10
January 2013	4
November 2012	1
September 2012	2
August 2012	2
July 2012	1
June 2012	1
May 2012	1
April 2012	2
March 2012	1
February 2012	4
January 2012	2
December 2011	1
November 2011	4
October 2011	1
September 2011	2
August 2011	1
July 2011	2
June 2011	1
May 2011	2

How badly anyone was hurt

Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 2 CPSC: Injury, Seen by Medical Professional
First aid 9 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 8 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 137 CPSC: Incident, No Injury
No incident, no one hurt 1 CPSC: No Incident, No Injury
Not said 11 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

Hurt, no treatment
Made Sep 9, 2024, sent to the company Sep 12, 2024, published by CPSC Sep 26, 2024

The product, in the report: 1000 watt model 790.80323310 manufactured 10/2015

When starting microwave, set to auto reheat and when pressed start, a loud noise happened and was shocked while touching front panel START.

Model
790.80323310
UPC
NA
Serial number
Kg52458166
Where
Leechburg, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 62, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20240909-3C733-2147336635. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 15, 2023, sent to the company Jan 2, 2024, published by CPSC Jan 18, 2024

The product, in the report: over the range microwave oven

11/10/2023: The consumer set the microwave for 8 minutes, turned it on and within 1 – 2 minutes, flames began shooting downwards inside it, He immediately turned it off and unplugged it.
He intended to cook potatoes but forgot to place them in the microwave. Therefore, it was on for 1 – 2 minutes with nothing inside of it.
Some of the microwave’s top interior plastic melted in 2 separate areas.
The consumer searched the Internet and found reports of similar incidents with this manufacturer’s brand of microwave ovens.
There were no injuries and property damage limited to the microwave.

Model
7218502111
Serial number
301TA01005
Bought from
Sears
Where
Stoughton, Massachusetts: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20231115-233CF-4476174. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 24, 2023, sent to the company Oct 5, 2023, published by CPSC Oct 20, 2023

The product, in the report: Kenmore elite overoven microwave

Overoven microwave becomes super hot and seems to melt touch keys/sensors

Model
721.86003010
Serial number
57B5E82904
Bought from
Sears
Bought
Feb 2, 2020, about then
Where
Yonkers, New York: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20230924-E0F11-2147345047. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 29, 2023, sent to the company Sep 5, 2023, published by CPSC Sep 20, 2023

The product, in the report: Kenmore 0.9 cu-ft microwave item no. 072-01-0044... UPC 190873011644

I recently purchased a Kenmore 0.9 cu-ft microwave in black item no. 072-01-0044 UPC 190873011644 from Target and discovered a very serious safety defect in the manufacture of this microwave. This is a countertop model microwave, The problem is the the stamped out feet in the metal bottom panel on this microwave allow this microwave to slide all over when you open or close the door. Today I just caught the microwave from falling when I opened the door. I feel there should be rubber feet on the bottom of the microwave to prevent it from sliding. Can you imagine what could possibly happen if a smaller person was opening the door and the microwave fell on them from sliding. If there was a hot meal in it the person could be burned or if it was a younger person they could be injured by the microwave hitting them possibly in the head. I feel for safety concerns this microwave needs to be recalled or contact the purchasers of this microwave and supply them with self stick rubber feet to stick on the metal feet before someone is seriously hurt.

Model
0.9 cu-ft microwave oven...item no. 072-01-0044 UP
UPC
190873011644
Bought from
TARGET DEPARTMENT STORE
Bought
Aug 17, 2023
Where
Bensalem, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 64, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Zhongshan Galanz Consumer Electric Appliances Co.,Ltd
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20230829-59D2B-2147345483. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 6, 2023, sent to the company Aug 11, 2023, published by CPSC Aug 25, 2023

The product, in the report: Kenmore Microwave oven sold by Sears

My Microwave over caught on fire

Model
790.80333310
Serial number
KG83760467
Bought from
Sears
Bought
Dec 7, 2019, about then
Where
Beloit, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 18, Male
The reporter’s relation to them
My Child
As this report names them
Brand Kenmore microwave oven, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20230806-E9A0C-2147345979. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 27, 2022, sent to the company Jan 4, 2023, published by CPSC Jan 19, 2023

The product, in the report: Kenmore microwave, white,

My Kenmore model 721.85032010 microwave caught on fire. I had warmed up a small piece of casserole for 2 minutes on a glass plate. About ten minutes later, my daughter looks up and notices there is a fire in the microwave. I opened the door and the top inside of the microwave where the heating element is was on fire. I immediately splashed a large glass of water on it but it wasn’t enough to put it out. By the time I grabbed the fire extinguisher on the counter and had the cap off, the fire had tripled in size. If I hadn’t had a fire extinguisher, it would have easily become unmanageable very quickly.

Model
721.85032010
Serial number
010TA00811
Bought from
Sears, Illinois
Bought
Nov 26, 2010
Where
Montgomery, Illinois: Home/Apartment/Condominium
Who was involved
Age 16, Female
The reporter’s relation to them
My Child
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20221227-9E50E-2147351824. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 19, 2022, sent to the company Dec 27, 2022, published by CPSC Jan 11, 2023

The product, in the report: kennmore above the stove microwave stainless steel

there were no injuries as I caught it in time . the microwave started running on its own but before it turned itself on I could smell wires burning then the light came on it wasn’t turning it was just on smelling like it was going to catch fire . I unplugged it and flipped the breaker off at thd main .I called and Sears would not replace it as it was like 10 days out from the 1 year warranty but this same microwave in the counter top one had a recall for burn Hazzard so all of these may have had the same thing wrong from manufacturer. still to this day we haven’t been able to replace it. I believe its the Megatron that burned out and this could have caught our home on fire had we been gone .Sears would not help us and I know had we been gone it would have caught fire .If they had the same recall on the countertop ones they need to see about this one as im probably not the only person this has happened to .

Model
790.80323310
Serial number
KG 80452456
Bought from
Sears, Tennessee
Bought
Jan 1, 2019, about then
Where
BIRCHWOOD, Tennessee: Home/Apartment/Condominium
Who was involved
Age 57, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20221219-0169A-2147351965. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Sep 6, 2022, sent to the company Sep 9, 2022, published by CPSC Sep 23, 2022

The product, in the report: Kenmore over range microwave Stainless steel Model 790.80323310 Serial number KG3520254 Manufactured 12/13

Kenmore over range microwave. Model 790.80323310 manufactured 12/13 Began heating up food and within 30seconds, the back right plastic piece that holds the rack melted and caught on fire. Flames were then coming out of the hole where the hook melted off. I saw online a recall on a similar Kenmore microwave and videos of the same problem.

Model
790.80323310
Serial number
KG3520254
Where
JACKSONVILLE, Florida: Unspecified
Who was involved
Age 47, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20220906-27775-2147354004. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 3, 2022, sent to the company Sep 7, 2022, published by CPSC Sep 21, 2022

The product, in the report: Household microwave oven

Potatoes were cooking in the microwave when an extremely loud noise began like a motor running, sounded like there was going to be an explosion. I was pressing the stop button, and it wouldn’t turn off, and the display was out. I could feel a very high heat blowing out the top of the microwave. I pulled the plug and when I opened the door, it was very, very hot inside.

Model
790.80329310
Serial number
KG54255420
Bought from
Sears
Bought
Jun 8, 2017, about then
Where
CLEARWATER, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20220903-07190-2147354050. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 4, 2022, sent to the company May 6, 2022, published by CPSC May 20, 2022

The product, in the report: Kenmore household microwave oven over the counter or over the

I’m not sure if it’s the wiring or if it exceeded the heat limit but the frame of the door is totally ruined somehow I will enclose photosWe don’t use this microwave very much it’s in the guest house even though it is an older model of 2015 we don’t use it very often

Model
79080323310
Serial number
51753706
Bought from
Sears, California
Bought
Dec 31, 2016, about then
Where
La jolla, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20220504-D0B4B-2147356361. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 9, 2022, sent to the company Feb 24, 2022, published by CPSC Mar 10, 2022

The product, in the report: Kenmore elite microwave

We was asleep and started smelling smoke. Woke up to the kenmore elite microwave on file. No one was using it as we was all asleep. If we did not wake up when we did our house would have caught on file with us and our kids inside.

Bought from
Sears
Bought
Nov 30, 2018, about then
Where
Houston, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20220209-B58AE-2147357643. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 18, 2021, sent to the company Dec 2, 2021, published by CPSC Dec 16, 2021

The product, in the report: Sears Kenmore Over the range Microwave

Sears Kenmore Microwave plastic rack holder arcing and burning side of microwave while heatinga beverage in a ceramic cup. Saw a simular report on your site darted 8/2/2017 Incident# [REDACTED} for the same Kenmore Model number

Model
790-80323310
UPC
unk
Serial number
KG65250745
Bought from
Sears, New York
Bought
Feb 21, 2017
Where
West Harrison, New York: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20211118-53413-2147358719. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 28, 2021, sent to the company May 3, 2021, published by CPSC May 17, 2021

The product, in the report: Kenmore Household Microwave oven with Vent Fan

I contacted Sears several times about my microwave and each time they did nothing substantial to resolve an issue I reported. As of today, the microwave has started tripping our breakers which is a clear sign of an issue as there is only one other appliance on that circuit and that’s our electric ignition gas stove. We tested both and the microwave is definitely faulty.

Model
790.80373310
Serial number
KG43053983
Where
Chesapeake, Virginia: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20210428-F15CD-2147364449. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 5, 2021, sent to the company Mar 16, 2021, published by CPSC Mar 30, 2021

The product, in the report: Kenmore Elite over the range combination microwave convection oven

On March 4, 2021, the rubber gasket on interior of the door of a Kenmore elite, over the range, microwave convection oven caught on fire. The tempered glass door completely shattered. I was in my home, in the kitchen when this happened. The convection oven was being preheated to 350 degrees.

Model
790.80363310
Serial number
KG73061677
Bought from
Sears
Bought
Nov 17, 2017, about then
Where
Walnut Creek, California: Home/Apartment/Condominium
Who was involved
Age 64, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
Reports CPSC links to it
20210308-B5370-3098870
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20210305-9C5BF-2147365529. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 2, 2020, sent to the company Nov 12, 2020, published by CPSC Nov 27, 2020

The product, in the report: OTR Microwave

Kenmore Microwave 790.80333310 (manuf May 2018). Randomly kicked the circuit breaker off about 1 year of buying it. About 1.5yrs in, the heinous tone user to alert the user that the warming has stopped, got stuck on... I resorted to cycling the circuit breaker, which worked. Almost exactly 2yrs into the microwave’s life, it repeatedly tripped the CB. The CB will not reset now. CB initially tripped when opening the door to the machine, while the machine was turned on. Then tripped if pushing any button. Clearly there is an electrical malfunction in this young microwave which should be recalled. Im not the first to report a similar problem.

Model
790.80333310
Serial number
KG 82057333
Bought from
Sears Home Showroom, North Carolina
Bought
Nov 9, 2018
Where
Raleigh, North Carolina: Home/Apartment/Condominium
Who was involved
Age 43, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20201102-65382-2147368322. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 10, 2020, sent to the company Oct 7, 2020, published by CPSC Nov 10, 2020

The product, in the report: Over the range microwave, stainless w black trim. Kenmore. Operated fine for almost 3 years, 1000 watts, bought new, contractor installed

Over-the-range Kenmore Elite microwave got so hot that plastic trim melted loose. Would not turn off. We had to get stepstool and unplug it. Last thing it was used for was to rewarm two mugs of coffee, one minute autostart like we have done a thousand times. We opened the door, took our mugs, shut the door. The microwave did nothing that would attract our attention. We then left the kitchen. I came back into the kitchen about 45 minutes later because there was an unpleasant smell. The microwave was on and the first thing I did was grab the door handle to open/stop it. Every surface was hot, and the black plastic above the door came loose, pieces came off and it continued to make operating sounds. I shut door, grabbed stepstool and unplugged it from outlet in cabinet above. Surrounding wood cabinets were very dangerously hot, so we wiped with water and I sat on a stool with the fire extinguisher ready while my husband went into another room with shared wall to see if on fire behind kitchen wall. No one turned the microwave on. We we’re lucky to have been home and noticed the hot plastics smell. Very minor burn on finger, ice, then, sprayed [REDACTED] on it. Extremely frightened.

Model
790.80333310
UPC
Unknown
Serial number
Kg33507061
Bought from
Sears, Montana
Bought
Mar 1, 2015, about then
Where
Polaris, Montana: Home/Apartment/Condominium
Who was involved
Age 56, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20200910-E7535-2147369902. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 14, 2020, sent to the company Oct 22, 2020, published by CPSC Nov 10, 2020

The product, in the report: Kenmore 1100 watt, 1.6 Cubic Ft., counter top microwave oven Model 405 73163310

The microwave was set to 3 minutes and in use, when the consumer noticed a burning odor. She also saw smoke and sparks inside the microwave. She opened the microwave oven door and removed the paper plate, which was on fire, and threw it into the sink. The sparks stopped as soon as the door was opened. There was no metal inside the microwave. At the time of the incident, the paper plate was sitting on the glass tray that spins. When I opened the microwave door and removed the paper plate (that was on fire), there were also flames shooting from the inside / right side / vent holes - closest to the back inside wall of microwave.
Unplugged microwave and worked on clearing out the smoke in the kitchen from the microwave and the paper plate in the kitchen sink.
Afterwards, the consumer found the inner roof and both interior sides of the microwave were blackened in color.
There were no injuries. The microwave is co-owned. I have a hearing impairment and the connection was too low in volume for me to hear the manufacturer’s office staff voice while they put me on hold, so I asked Jean to talk to them. They transferred the call to their maintenance department and she ended up giving her name, address, phone number to them. At that point they said the warranty only covers during the first year from purchase.
8/14/2020: She called the manufacturer and told their rep. what happened. The consumer provided her model & serial number. The consumer was placed on hold, while the rep. consulted the service department. The service department rep. told her that if the microwave was less than a year old, they could send out a service technician, but there was nothing they could do. Nothing else transpired.
The consumer searched the Internet and saw that other people had experienced similar fires and some people even made videos of their incidents, with this manufacturer’s brand of microwave ovens.
The consumer cut the cord on her microwave, but will hold on to it for a few weeks, in case someone wants to view it.
The microwave was UL Listed: 54NJE214180 and SN: EB00471350314705110322, was on the back of it.
when I opened the microwave door and removed the paper plate (that was on fire), there were also flames shooting from the inside / right side / vent holes - closest to the back inside wall of microwave.
Unplugged microwave and worked on clearing out the smoke in the kitchen from the microwave and the paper plate in the kitchen sink.

Model
405 73163310
Serial number
14073001998
Bought from
Sears, North Dakota
Bought
Nov 28, 2014
Where
Grand Forks, North Dakota: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20200814-B2BBF-2005946. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 1, 2020, sent to the company Sep 3, 2020, published by CPSC Sep 18, 2020

The product, in the report: kenmore stainless steel above range microwave

Melting chocolate in microwave safe bowl and noticed flames on inside roof of microwave. Opened door and able to blow flames out. The microwave is a kenmore, model number: 721.85033111 and serial number: 211TA05705

Model
721.85033111
Serial number
211TA05705
Bought from
Sears, South Dakota
Where
Sioux Falls, South Dakota: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kemore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20200801-6E4C7-2147370749. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 25, 2020, sent to the company Jun 30, 2020, published by CPSC Jul 15, 2020

The product, in the report: Over the Range Microwave Kenmore manufacturer January 2018 stainless steel

I was sitting at my table in the kitchen when I smelled a heat burning smell and the microwave was not on the door was closed and I looked around my home to find the heat burning smell then all of a sudden I heard the microwave making a humming sound and its light was still off I opened the microwave door and the inside right panel was very hot like something was burning so I unplugged it from the wall outlet. I was not using it ,it just happened to start humming on it’s own and was heating up in the right side panel. I feel like if I hadnt been home ot could have caused my home to catch fire.it is a kenmore over the range microwave oven, model #790.80323310 Serial #KG 80452456 FCC ID VG8EM044KYY I called customer assistance and they want to advise a sears technician to come out for 256.00 to see what is the cause when I have read online that if the magnetron goes out it is warranted by Kenmore.I feel like if I had not been home it would had caused a fire.this is a potential fire hazard the microwave was manufactured January 2018 manufactured. please check this out as the similar kenmore microwave counter top type has a recall also.i plugged it back up this am to dee if it would even come on,it does come on but it doesnt work like apparently the megatron burned up on its own,fire hazzard..please investigate this for us .thanks so much [REDACTED]

Model
Kenmore model no. 790.80323310
Serial number
KG 80452456
Bought from
Sears, Tennessee
Bought
Mar 1, 2019
Where
Birchwood, Tennessee: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20200525-3538A-2147372136. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 29, 2020, sent to the company May 7, 2020, published by CPSC May 21, 2020

The product, in the report: Kenmore Elite over the range microwave oven 1.5 stainless steel convection Model 790.80363310

While setting the timer on the microwave, the microwave was turned on instead for 15min with nothing in the oven. Upon noticing the microwave on after 10min, the oven was turned off and the inside of the door was glowing red in one spot. Upon opening the door, the glass in the inside part of the door was melted with a hole forming. After about 6 min of cooling, the entire glass panel cracked. As glass melts at extremely high temperatures, it is alarming that the microwave heated to such a high temperature with no safety features to turn it off. There is a similar microwave on the recall list but different serial numbers. This is truly a safety issue as someone could have been burned or worse.

Model
790.80363310
Serial number
KG65156042
Bought from
Sears, Ohio
Bought
Dec 30, 2016
Where
Mason, Ohio: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20200429-AB3F0-2147372650. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 7, 2020, sent to the company Feb 27, 2020, published by CPSC Mar 12, 2020

The product, in the report: Kenmore 790 80322310

LARGE arc/spark from top of unit when microwave started, nearly set my cabinet afire.

Model
Kenmore 790 80322310
Serial number
KG 824 54798
Bought from
Sears
Bought
May 1, 2019
Where
San Jose, California: Home/Apartment/Condominium
Who was involved
Age 62, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20200207-066A3-2147374967. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 5, 2020, sent to the company Feb 27, 2020, published by CPSC Mar 12, 2020

The product, in the report: Silver over the stove microwave.

There may be a wiring defect. Sparks of fire come out on the left rear side of the microwave. My Kenmore Elite was manufactured September of 2017. Model # 790.80353310 ,Serial # KG73851044. I purchased my microwave in January of 2018.

Model
790.80353310
Serial number
KG73851044
Bought from
Sears, Texas
Bought
Jan 28, 2018
Where
Pearland, Texas: Home/Apartment/Condominium
Who was involved
Age 52, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20200205-B3D6C-2147375006. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 22, 2020, sent to the company Feb 26, 2020, published by CPSC Mar 11, 2020

The product, in the report: Kenmore Microwave Oven Date manufactured: Aug 2015 Retailer state: Hawaii

(01/01/2020) The microwave oven was is use for about four minutes. The consumer heard a jolting sound and sparks were flying from the front of the microwave. Wires were burnt on the inside.
The consumer contacted Kenmore on 1/6 and was advised that the product was not recalled.

Model
790.80379310
Serial number
KG53468415
Bought from
in house when purchased in 2017
Where
Kaaawa, Hawaii: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20200122-7EDDC-1940643. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 10, 2019, sent to the company Sep 27, 2019, published by CPSC Oct 11, 2019

The product, in the report: Kenmore Microwave Hood Combination

9 year old Kenmore Microwave Hood Combination. Cooked a potato on the “potato” setting as I had quite often. This time Microwave did not stop when cooking was complete and continued to cook until potatoes caught fire.

Model
401.85044010
Serial number
042MM01952
Where
Ann Arbor, Michigan: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190910-66B64-2147377756. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 18, 2019, sent to the company Jul 2, 2019, published by CPSC Jul 17, 2019

The product, in the report: Kenmore Microwave (built in over the Kenmore range)

On May 28, our Kenmore Microwave caught fire while only the kitchen timer was on. My husband was able to put out the fire. We called the Sears Warranty service who sent out a technician on June 4. She said the microwave was unrepairable, and the warranty people would call. They did not, so we called them. They said the warranty did not cover a manufacturer’s problem, and gave us a number to call the manufacturer, which we did. We have been on the phone for over an hour trying to get someone to answer our call and replace our microwave. We keep getting another number to call! It is discouraging, to say the least. We already lost one home (to Hurricane Katrina in 2005, and are lucky the microwave did not set the (new, as of 2013) house on fire!!

Model
Kenmore Microwave Oven Model #721.85033111
UPC
?
Serial number
301TAO7231
Where
Ocean Springs, Mississippi: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore Microwave Oven, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190618-5BAD1-2147380365. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 24, 2019, sent to the company Feb 11, 2019, published by CPSC Mar 6, 2019

The product, in the report: Microwave

Kenmore microwave caught fire, not in use at time. Fire destroyed microwave, damaged refrigerator exterior. Smoke damage in kitchen.

Model
I don’t know
Bought
Jan 1, 2013, about then
Where
Norman, Oklahoma: Home/Apartment/Condominium
Who was involved
Age 57, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/11/2019) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20190124-8382F-2147383111. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 13, 2018, sent to the company Dec 21, 2018, published by CPSC Feb 8, 2019

The product, in the report: Kenmore over the range microwave model 790.80339310, color black

Kenmore Microwave model 790.80339310 trips the house 25 amp, 120v circuit breaker if the microwave door is opened during the cooking cycle. Sears repair technician came out and reproduced the event on 100% of tries. He later opened the appliance checked all electronics and switches that could cause this and found no root cause. He contacted the senior technician by phone and was told that “you can not open the microwave door during cooking or it will trip the breaker”
Them instruction manual for the product (Kenmore 790.8033*) states under the heading “interrupting cooking” “You can stop the oven during a cycle by opening the door.”
Sear technician said he could not fix the problem because the senior technician said this normal behavior.
This is a unsafe condition. The circuit breaker is there to protect the house wiring, continued overheating of the wire is to be avoided. No appliance should trip a breaker unless a true problem is detected, certainly not when the door on a microwave is opened.
Checking on the internet by googling “ micro wave trips house breaker “ shows this problem to be wide spread.

Model
790.80339310
Serial number
KG72562684
Bought from
Sears, Alabama
Bought
Aug 12, 2018
Where
Tuscaloosa, Alabama: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/28/2019) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20181213-4A074-2147383782. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 16, 2018, sent to the company Dec 17, 2018, published by CPSC Feb 4, 2019

The product, in the report: Microwave

The consumer indicates that the microwave in his home always shorts the circuit breaker as soon as the unit is engaged. The consumer notes that although the microwave is built into the cabinetry in his home, it has a label on the inside bottom that states that it is not a built-in unit.
The consumer had an electrician inspect the circuits in his home as well as the outlets and everything was functioning properly.
The consumer contacted the Manufacturer and explained the situation; the representative he spoke to informed him that because the unit is no longer under warranty, they could send a Service Technician to inspect the unit at a price.
The consumer indicates that on a daily basis, the unit was used two to three times however it has not been used for the past week or two.
The consumer plans on keeping his microwave for at least the next thirty days in case an investigation ensues.

Model
790.80323310
Serial number
KG62950823
Where
Concord, North Carolina: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/17/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20181116-2EB0D-1810856. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 28, 2018, sent to the company Nov 5, 2018, published by CPSC Nov 20, 2018

The product, in the report: Kenmore above the range microwave (household). The Model Number is 721.85033111. The Serial Number is 303TA02793. The Manufacture Date is March 2013. UL Listed 57B5 E82904.

Kenmore above the range microwave caught fire. Electrical arcing is suspected. Flames from the top portion of the microwave melted the plastic liner. Smoke filled the kitchen and surrounding rooms. There were no food items or dishes in the microwave at that time. The Model Number is 721.85033111. The Serial Number is 303TA02793. The Manufacture Date is March 2013.

Model
721.85033111
Serial number
303TA02793
Bought from
Kmart, Virginia
Bought
Oct 1, 2014, about then
Where
Endicott, New York: Home/Apartment/Condominium
Who was involved
Age 44, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/5/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20181028-83E4F-2147384773. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 26, 2018, sent to the company Sep 4, 2018, published by CPSC Sep 25, 2018

The product, in the report: Kenmore microwave oven

My Kenmore microwave oven was not in use. I was in the next room over and smelled smoke. I went into the kitchen, and there were flames coming from the side of my microwave near the control panel. I needed to use a fire extinguisher to put out the fire.

Where
Unspecified: Unspecified
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/4/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180826-E5312-2147385951. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 5, 2018, sent to the company Jul 13, 2018, published by CPSC Jul 27, 2018

The product, in the report: Kenmore over the stove microwave

Kenmore Model # 721.85033111 used microwave, took out item, about 2 minutes later loud noise like jammed ice maker, smelled smoke, unplugged. Plugged back in 15 minutes later, still smoked. This is above the stove mounted microwave and it is not that old. Is there a recall on this?

Model
721.85033111
Serial number
211TA04204
Bought from
sears
Bought
Jul 1, 2014, about then
Where
South Range, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 51, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/13/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180703-06AB5-2147387030. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 11, 2018, sent to the company Aug 28, 2018, published by CPSC Sep 12, 2018

The product, in the report: Kenmore Microwave over the stove I just resently saw on the microwave “not to be installed”

Microwave was not in use when the caller heard a loud sound from the bedroom. Caller describe it as a loud windy sound (Microwave Fan). Caller went to the kitchen and saw that the microwave was turned on. Caller attempted to turn off the microwave but was not able to turn it off by using the buttons on the microwave or opening the microwave door which usually turns the microwave off. Caller had to cut the power to the microwave from the circuit. Caller says that the cabinets next to the microwave were hot to the touch. Caller is concerned that this product is a fire hazard.

Model
79080323310
Serial number
KG53436593
Bought from
Sears, Florida
Bought
Mar 29, 2016, about then
Where
Spring Hill, Florida: Unspecified
Who was involved
Age 76, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/28/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180611-5DBA3-1767561. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 16, 2018, sent to the company Jun 27, 2018, published by CPSC Jul 12, 2018

The product, in the report: Combination Microwave/Oven

This consumer is reporting a combination microwave and oven that has racks falling into the oven. The unit was in home when purchased in 2011. No problems with unit until sometime around March 2018. The consumer is reporting this as a burn and injury safety hazard, he and his wife are afraid to place a casserole or other dish on the racks because if the rack falls with the dish then it could spill hot liquid on whichever is using it at the time. He contacted the manufacture and spoke with a helpline who when they had no answer for him advised him that there was no one above them for him to speak with and that there is nothing they could do to help him and his wife. There are no injuries being reported .

Model
790.48849900
Serial number
NF11025696
Bought from
In Home When Purchased, Washington
Bought
Jun 15, 2011, about then
Where
Vancouver, Washington: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/27/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20180516-671C1-1761775. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 27, 2018, sent to the company Apr 30, 2018, published by CPSC May 14, 2018

The product, in the report: Microwave

This caller is reporting her microwave purchased from retailer in Indiana 12/15/2012. She never had one moment of problem with this unit until, Tuesday, February 27, 2018 when it felt very hot on top after making a loud sound for some time. She contacted the fire department who came to look at the unit, they saw the smoke and felt the extreme heat then took it outside but it continued to be very hot to touch for a while. She is having the unit placed in her shed in the event that CPSC may want to inspect it. The caller did burn her arm when she reached over to unplug the microwave. She has not contacted the manufacturer but she does intend to contact them.

Model
72185039s11
Serial number
211TA00688
Bought from
Sears, Indiana
Bought
Dec 15, 2012, about then
Where
Greenwood, Indiana: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/30/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20180227-0F12E-1738472. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 12, 2018, sent to the company Jun 6, 2018, published by CPSC Jun 20, 2018

The product, in the report: Over the range microwave Date manufactured: Aug 2012

Caller stated that he placed the microwave on the timer and when he checked back he noticed that there was flames emitting from the interior of the unit. He stated that he waited until the flames became smaller and then he used a spatula to contain the flames. He stated that when this was over he noticed that the exhaust screen of the unit had burnt and fell into the ashes.
The manufacturer was contacted and they informed him that his model was not included in a recall, he stated that he advised that the unit is a fire hazard and could have caused a house fire so it should be recalled.

Model
721.85033111
Serial number
208ta09140
Bought from
installed in home
Where
The Villages, Florida: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/6/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180212-E5F04-1734648. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 23, 2018, sent to the company Feb 21, 2018, published by CPSC Mar 7, 2018

The product, in the report: micro wave model no 790-8053310 Serial Kg6457361 Company phone 1 800 469-4663 My claim number [REDACTED]

At the end of Nov. 2017 I reported the Micro-wave oven had a explosive light that went pow in the oven. I called my Sears home warranty to come out. They sent someone out to fix it. The technician id [REDACTED] came out on Dec. 5 2017. He installed some parts and left. The micro-wave worked for about a week in a half then blew out the same way again. I recalled for services. The same technician came out and tried to fix it however, this time knocked out the circuit breaker and the tv and vcr and the electric system on the first level. Anything running through that current was knocked off. I instructed the technician to remove the micro-wave from the socket and plug it into a floor socket, however he did not have an extension cord so I went outside to get the one plugged into the Christmas lights as it was the orange cord. However he did not wait and plugged it in again and blew the electric system again. I called the company and continue to be put off. This micro-wave was bought in Dec. 2016. at the time it was still under factory warranty. No one seems to be interested in the danger of this micro-wave. They sent someone out today Jan. 23. to try to fix it again in my house. I asked them to take it away. I have a claim with the manufacture of this company but they still refused to take it. I called and keep being put off. This item is defective and should be removed. I need help . What can I do.

Model
790.8035
Serial number
kg6457361
Bought from
sears
Bought
Dec 19, 2016
Where
harrisburg, Pennsylvania: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore 30 SA 790.8035 Microwave hood combination, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/21/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180123-8C159-2147393458. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 5, 2017, sent to the company Dec 13, 2017, published by CPSC Dec 28, 2017

The product, in the report: Kenmore Elite Microwave, Model 721.86013010

The Kenmore Elite above range microwave (Model 721.86013010) has a handle that starts to peel its “stainless steel” coating - probably due to heat from the range. When it peels, it creates a sharp edge that can cut a person. I purchased a unit in 2013 and the first time it peeled (2015), the defect did cut a member of my family. I replaced the handle. The same problem has occurred again (no cuts this time as we were aware of the potential issue) and I need to replace the handle again.

Model
721.86013010
Serial number
211KM00208
Bought from
Pacific Sales, California
Bought
Apr 15, 2013, about then
Where
San Diego, California: Home/Apartment/Condominium
Who was involved
Age 67, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(12/13/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20171205-4F05A-2147394820. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 22, 2017, sent to the company Dec 1, 2017, published by CPSC Dec 15, 2017

The product, in the report: Sears Kenmore Countertop Microwave

Our microwave was not being used at the time when it spontaneously burst into flames. Had we not been home and acted quickly to turn off the circuit breaker, which by the way had not tripped, and extinguished the fire quickly we could have lost our home!!! We contacted the local Sears to notify them of the problem with their defective product in able to initiate an investigation of the cause. They weren’t interested. We made 3 successive calls to higher level of Sears and the Kenmore Corporation. None of which were interested enough in the safety of their costumers to take a report or to take the defective product to be looked at by their Engineers to determine the cause of the spontaneous fire and catastrophic failure of their equipment. Therefore I feel strongly that other consumers need to be advised that this is a potentional problem or defect in the this model . The model number is 565.60502990. Serial # 9T2K009404. If you need any further information please feel free to contact me at[REDACTED]. I also have photos if you need them for further evidence.

Model
565.60502990
Serial number
9T2K009404
Bought from
Sears
Bought
May 12, 2000
Where
Virginia Beach, Virginia: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/1/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20171122-794A8-2147395174. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Nov 21, 2017, sent to the company Feb 2, 2018, published by CPSC Feb 16, 2018

The product, in the report: Microwave Oven

Handle on Kenmore microwave oven has a covering that becomes brittle and peals off from stove heat. This has cut my hand

Model
Kenmore Elite Model: 721.86003010
Serial number
105KM00908
Bought from
Sears
Bought
Aug 4, 2011
Where
Washington DC, District of Columbia: Home/Apartment/Condominium
Who was involved
Age 72, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/2/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20171121-7D8B8-2147395188. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Nov 4, 2017, sent to the company Nov 24, 2017, published by CPSC Dec 8, 2017

The product, in the report: Over stove Kenmore microwave

My 8 years old Kennemore over the stove microwave get burning hot on the inside bottom when not in use.

Model
72162622200
Bought from
home warranty replacement
Where
marietta, Georgia: Home/Apartment/Condominium
Who was involved
Age 69, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kennemore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(11/24/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20171104-AC50E-2147395890. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 24, 2017, sent to the company Dec 7, 2017, published by CPSC Dec 21, 2017

The product, in the report: Microwave oven combination Install date: 9/17/2016

1/2017: The microwave had been on for approximately 15 seconds, when a flash, smoke and a burning plastic odor, emitted from it. The door became stuck and could not be opened by the use of the handle. The consumer used a screw driver to pry open the door. A the time of the incident the consumer was using the microwave feature. The container and the contents (soup) had clear plastic wrap over it, but neither food or the container were damaged.
1/12/2017: The consumer reported this incident to Sears and they arranged for it to be serviced free of charge. Pictures were taken and the technician came out a 2nd time for further evaluation. The consumer was given Work Order number: [REDACTED]. The firm tried to tell the consumer that there was foil in between the door, which caused the problem. The consumer said that was not true. The consumer cleaned the scorch marks discontinued use of the microwave oven at that time. The firm was not willing to do anything further to address this issue.
10/22/2017: The oven feature was on for approximately 60 minutes, when the consumer noticed a plastic burning odor. He later realized that the front of the microwave door was rippled and warp. He opened the microwave and discovered a big burn spot on the bottom center. However, nothing was in the microwave at the time.
10/23/2017: The consumer called Sears and their rep. checked to see if the item was recalled, but it was not. The Sears rep. then provided the number to the CPSC Hotline and advised the consumer to contact our agency to report this
No injuries and the product did not appear to be included in any CPSC recalls.

Model
790.49609314
Serial number
AF63401677
Bought from
Sears
Bought
Aug 30, 2016, about then
Where
Alameda, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/7/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20171024-1391A-1707320. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 2, 2017, sent to the company Oct 11, 2017, published by CPSC Oct 25, 2017

The product, in the report: Kenmore Elite wall oven/microwave combination. Model #790.49113410

Kenmore Elite combination microwave and wall oven model #49113. Purchased in 2016 (February) delivered March 31, 2016 but did not move into new home and start using until November 15, 2016.
The microwave started up on its own when I was not home. I returned home very late from an out of town trip to find the microwave running. I have security cameras in my home and one happened to be facing the kitchen door to the outside and also captured the microwave turning on by itself. Fortunately, the startup of the microwave and when I walked into the house was no more than a couple minutes and I was able to turn it off and cut power to the circuit before a fire could begin. Needless to say, this is a fire hazard.

Model
KME MC 30 790.49113410
UPC
UNK
Serial number
AF61603020
Bought from
Sears
Bought
Mar 31, 2016
Where
Smyrna, Georgia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/11/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20171002-F4544-2147397044. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 27, 2017, sent to the company Oct 5, 2017, published by CPSC Oct 20, 2017

The product, in the report: Built in microwave/convection oven

warming a sandwich for 60 sec and the outer glass on the microwave door shattered unexpectedly!
Had used the microwave one hour earlier with no problem!

Model
790.48893110
Serial number
7623800846
Bought from
Sears
Bought
Nov 1, 2013, about then
Where
Crown Point, Indiana: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/5/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20170927-A6151-2147397168. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 22, 2017, sent to the company Feb 1, 2018, published by CPSC Feb 15, 2018

The product, in the report: Microwave

The consumer indicates that the microwave was in use for approximately five minutes when it shot flames about three inches high from inside the microwave. The consumer opened the microwave door, and later unplugged the unit after the flames ceased anywhere between three to four minutes later.
The consumer contacted the Manufacturer and explained the situation. The representative she spoke to informed her that her unit was no longer under warranty and thus they could not assist her free of charge; she was advised to contact CPSC.
The consumer states the microwave was used at least once daily prior to the incident.
The consumer plans on keeping her microwave for at least the next thirty days in case an investigation ensues.

Model
721.85032111
Serial number
303TA00513
Bought from
Sears, Florida
Bought
Jun 15, 2013, about then
Where
Longwood, Florida: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/1/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20170922-88EFD-1697562. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 11, 2017, sent to the company Jul 19, 2017, published by CPSC Aug 2, 2017

The product, in the report: Kenmore stand alone microwave oven

Kenmore stand along microwave model 405.72122310 turns itself on whenever door is opened. This happens without any time set to cook. Anytime door is opened, the microwave turns on and will irradiate despite open door.

Model
405.72122310
Bought from
Sears
Bought
Oct 17, 2014
Where
Culver City, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/19/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20170711-A73EB-2147399060. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 5, 2017, sent to the company Nov 17, 2017, published by CPSC Dec 4, 2017

The product, in the report: Over the range Microwave

Consumer stated that she was only using the timer on her over the range microwave and it caught fire. She stated that the flames started to emanate from the interior of the plastic part of the unit after the unit was placed on timer for 30 mins and then another 5 mins, the incident occurred during the last 5mins of the timer. She stated that her neighbor removed the flaming plastic part and placed a wet towel on it to contain the fire.
The manufacturer was contacted and she was advised that it was not included in a recall and to report it to the agency.
Consumer feels that this microwave is a fire hazard and should be recalled.

Model
721.85033111
Serial number
212ta02229
Bought from
Sears, Connecticut
Bought
Jul 6, 2013, about then
Where
Wethersfield, Connecticut: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/17/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20170705-98DE1-1676230. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 11, 2017, sent to the company Jun 21, 2017, published by CPSC Jul 6, 2017

The product, in the report: microwave oven

(05/11/2017)The consumer stated that that unit starts up by itself as soon as the door is opened. He has to unplug the unit. As soon as he plugs the unit back in, the door opens.
The consumer went to a Sears store and was referred to the CPSC Hotline

Model
79209010
Serial number
007TA04028
Bought from
Sears, Illinois
Bought
Jun 15, 2010
Where
Chicago, Illinois: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/22/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20170511-A8A09-1662538. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 5, 2017, sent to the company May 12, 2017, published by CPSC May 26, 2017

The product, in the report: Over range microwave oven

Oven refused to shutoff or respond to stop button or opening door. Unit is built-in under cabinet model so power cord was not accessible. Unit was finally shutoff by a neighbor by shutting off breaker. It had been running for 2 hours and was extremely hot and smoking.

Model
40185052210
Serial number
215MM01024
Bought from
Sears, California
Bought
Jun 12, 2012
Where
San Jose, California: Home/Apartment/Condominium
Who was involved
Age 60, Male
The reporter’s relation to them
My Friend / Neighbor / Co-worker
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/12/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20170505-B5DD8-2147403755. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 21, 2017, sent to the company Jul 19, 2017, published by CPSC Aug 2, 2017

The product, in the report: microwave hood combination Manufactured Date: March, 2015 Manufacturer Date Code: VG8EMO44KYY

(04/21/2017) The consumer stated that she put a ceramic plate in the microwave to warm the plate. Instantly there were fire coming from one of the rubber post that holds the metal rack. The consumer turned the microwave off immediately.
(04/21/2017) The consumer contacted Sears Customer Service to advise them of issue, The consumer was referred to Sears Consumer Service who referred her to CPSC.

Model
790.80323310
Serial number
KG51257164
Bought from
Sears, Pennsylvania
Bought
Mar 7, 2015, about then
Where
Willow Grove, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 61, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/19/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20170421-6D15E-1655804. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 26, 2017, sent to the company Apr 6, 2017, published by CPSC Apr 20, 2017

The product, in the report: Over range microwave oven

This is to report a fire hazard - I have a Kenmore microwave oven model #721-62643200 serial #306 KM02112 made in Korea June 2003- purchase and installed by Sears in Nassau county, New York. I put two Taquitas on a paper plate in the microwave and set it for 1 minute. Within 30 seconds flames came shooting from the top interior of the microwave, caught the paper plate and all on fire. Fortunately I had a towel in my hand which I immediately put in water and doused the fire in the microwave. But it took several minutes to put out the fire. If I was not standing right by the microwave oven at the moment the fire started, the whole kitchen and house could have caught on fire -

Model
721-62643200
Serial number
306 KM02112
Bought from
Sears
Where
Long Beach, New York: Home/Apartment/Condominium
Who was involved
Age 71, Female
The reporter’s relation to them
Self
As this report names them
Brand kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/6/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20170326-52AD2-2147404864. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 2, 2017, sent to the company Apr 13, 2017, published by CPSC Apr 27, 2017

The product, in the report: Kenmore Microwave, Black

We have a Kenmore Microwave that is less than 3 years old. For the past 2 weeks, it has been coming on by itself. There is no time left on the screen, and no one is near the microwave. Last night, I was in bed reading a book and heard it go on. My husband was watching tv in another room and had no idea it had come on by itself. We have been unplugging it when not in use, but I’m afraid we will forget to do this all of the time.
When it comes on by itself, it will not let me turn it off by punching the display, I have to unplug it.
I called the 1800 842 1289 customer serv number and they will not assist because I’m out of the 1 year warranty. Sears, where I purchased the microwave will not help either because I’m out of warranty and did not purchase an extended warranty.
As a consumer, I expect a microwave to last longer than this one has and I expect it to be safe and not to come on by itself. We have pets in the household, as well as we are concerned about our home. We will be taking this one to elec. trash waste hauler so that no one is endangered.

Model
40573169310
Serial number
EB00529770215318110554
Bought from
Sears, Indiana
Bought
Feb 2, 2017, about then
Where
Granger, Indiana: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/13/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20170202-1E4DE-2147407435. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 6, 2017, sent to the company Jan 17, 2017, published by CPSC Feb 1, 2017

The product, in the report: Vac/Hz: 120/60 Rated Input:1550W Rated Output: 1000W Microwave Fequency: 2450 MHz FCC ID: VG8EM044KYY

Kenmore Microwave Model 790.80323310 has created a fired hazard during operating use. While operating microwave makes a cracking noise. Before replacing my microwave the first time; after the cracking like noise the microwave produced sparks and a flame was produced. A fire extinguisher had to be used to put out the fire. The second time, sparking noises occurred and the microwave was turned off immediately to prevent another fire.

Model
790.80323310
Serial number
KG54257581
Bought
Oct 1, 2016, about then
Where
Chesapeake, Virginia: Home/Apartment/Condominium
Who was involved
Age 27, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(1/17/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20170106-F8C6A-2147408440. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 3, 2017, sent to the company Jan 11, 2017, published by CPSC Jan 27, 2017

The product, in the report: Kenmore Elite microwave/hood combo. Stainless Steel.

The Kenmore Elite microwave model 790.80363310 that I purchased in September of 2014 experienced a failure of the interior glass door panel on or about 12/10/16. A hole about the size of a dime melted through the glass which caused the tempered pane to shatter. The microwave has always been operated according to the owners manual in that no metal or non-microwave able items have been inside when the microwave was energized. Glass does not melt until about 2600 degrees F so this is obviously a manufacturing defect and a safety concern. I have contacted Sears Holdings Corporation and have been told that the unit is out of warranty and they will not cover repairs.

Model
790.80363310
Serial number
KG43659276
Bought from
Sears Harware
Bought
Sep 1, 2014
Where
O’Fallon, Missouri: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/11/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20170103-A9F91-2147408564. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 28, 2016, sent to the company Jan 24, 2017, published by CPSC Feb 7, 2017

The product, in the report: My microwave is new and in one year of warranty.

On December 2, 2015, I bought a microwave (Kenmore Elite, model No.: 790.80373310 and serial number: KG54261192). When everyone in my house was sleeping on November 11, 2016 (after 11 months of using this machine), we were woken up due to smell of burning, and then we found out this machine was smoking and burned automatically. Fortunately, we controlled this unsafe situation. Afterward, we called the Sears Home Services for repair. On November 17, 2016, two technicians from the Sears Home Services came to my house and checked this machine with comments “No power to mag—found burned main bd and wire harness-all phy helper d2c”. Therefore, I would like to report a safety concern for fire hazard.

Model
790.80373310
Serial number
KG54261192
Bought from
Sears Store, New Mexico
Bought
Dec 2, 2015
Where
RIO RANCHO, New Mexico: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore Elite 80373 Over-the-range Convection Microwave, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/25/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20161227-4DE3E-2147408832. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 22, 2016, sent to the company Dec 22, 2016, published by CPSC Jan 9, 2017

The product, in the report: Kenmore combination microwave Model: 721.86012010

While having dinner Saturday night, November 19, 2016, our Kenmore Model 721.86012010 began to operate. I tried to stop it by pressing the off button without result, opened the door without result and was forced to pull the plug from the outlet to get the microwave from operating. During this episode there was a microwaveable food cover inside the oven which was melted to the turntable. I was not able to find a recall on this product nor was the local Sears store able to suggest a fix other than to throw it out and buy a new one. This was an expensive combi unit which makes me believe it either needs to be repaired by Sears or replaced by Sears. This unit was purchased in 08/12/2012.
We were lucky to be home when this incident occurred or I suspect we may have had a major fire. It is no longer possible to trust this unit so it remains unplugged and out of service until a repair can be made.

Model
Kenmore Elite combi microwave
Serial number
721.86012010
Bought from
Sears, Minnesota
Where
Waite Park, Minnesota: Home/Apartment/Condominium
Who was involved
Age 73, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/22/2016) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20161122-D8D46-2147410459. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 25, 2016, sent to the company Nov 2, 2016, published by CPSC Nov 17, 2016

The product, in the report: Kenmore Microwave Color is black. The Model Number is 790.80353310. The Serial Number is KG 34219001. BTW This form will not allow me to enter dates on the bottom.

I have a Kenmore Microwave that I purchased a couple years ago. It has not been used very much, because I stored it after I bought it because I was remodeling my kitchen. This past week-end, when I used it, one of the plastic clips holding the metal rack in place caught on fire. I am guessing that the metal rack may have touched the metal wall causing arcing. I called Sears and they told me that it would cost $247.00 plus parts for a technician to come out and look at it. I think that is rediculous, considering how new the microwave is, and the little use that it has had. The Model Number is 790.80353310. The Serial Number is KG 34219001. Thank you.

Model
790.80353310. Date Manufactured October 2013
UPC
Can’t find.
Serial number
KG 34219001.
Bought from
Sears, Wisconsin
Where
Antigo, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 62, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/2/2016) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20161025-A7F7A-2147411714. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 24, 2016, sent to the company Dec 1, 2016, published by CPSC Dec 15, 2016

The product, in the report: Microwave

The consumer indicates that his microwave was on for approximately one minutes when he smelled smoke emitting from it. The consumer immediately opened the microwave door and noticed flames coming out of a hole on one of its sides where a steel bracket holds the microwave rack. The consumer was able to put out the flames by blowing them out.
The consumer contacted the Manufacturer and explained the situation. The representative he spoke to informed him that his microwave is not part of a recall so he would have to pay out-of-pocket to have it repaired.
The consumer indicates that his microwave is still plugged in. The consumer states that prior to the incident, he used his microwave approximately four to five times daily. The consumer plans on keeping the unit for at least the next thirty days in case an investigation ensues.

Model
790.80329310
UPC
Unknown
Serial number
KG50662146
Bought from
Unknown
Where
Saint Croix Falls, Wisconsin: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/1/2016) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20161024-2153E-1603059. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Oct 13, 2016, sent to the company Oct 21, 2016, published by CPSC Nov 4, 2016

The product, in the report: Microwave

The microwave was being used when smoke started coming out of the top. One of the plastic grate holders became burnt and sparks were being made because the grounding was inadequate with the burnt bracket.

Model
79080323310
Serial number
KG42465972
Bought from
Sears
Bought
Aug 19, 2014, about then
Where
Bunker Hill, West Virginia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(10/21/2016) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20161013-4261C-2147412025. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 16, 2016, sent to the company Sep 30, 2016, published by CPSC Oct 17, 2016

The product, in the report: Kenmore under cabinet microwave

After warming something up, I went to another room and my daughter and I could smell burning. Upon returning to the kitchen I opened the door and the inside was burnt where the door and the cooking area connect. We had to unplug it so it would turn off.

Model
40185042210
Serial number
232MM01844
Bought from
SEARS, Montana
Bought
Jan 1, 2013, about then
Where
Great Falls, Montana: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/30/2016) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20160916-413E1-1594901. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 18, 2016, sent to the company Aug 26, 2016, published by CPSC Sep 12, 2016

The product, in the report: Microwave Oven (over the range)

Prior to the incident the microwave was used to re-heat several food dishes over a 5-8 minute period. About 10 minutes after we sat down to dinner, the following occurred:
The microwave inadvertently turned itself “ON” and began heating with the door closed. In an attempt to stop unit the “STOP” button was depressed and the door was opened. Unit continued to operate and I had to pull the AC power plug to stop unit completely. The contents in the unit included a glass carousel dish and a plastic plate cover. As a result the damage inflicted to the dish included several glass chips that had embedded themselves into the plastic cover which was badly melted from the overheating. Subsequent to this incident. we checked for product recalls and found several Kenmore microwaves manufactured through Dec. 2007 for the above failure mode. Our unit was manufactured in March 2008, and for the sake of a few months. I strongly suspect that internal components were probably identical to previously manufactured units. In a telephone discussion with Sears, they claimed no liability for this type failure because our model was not on the recall list There were no injuries from this incident, however I have a concern about exposure to radiation after my wife had opened the door initially to stop the unit.

Model
721.80039700
Serial number
803TA00529
Bought from
Sears, Florida
Bought
Apr 1, 2009, about then
Where
Spring Hill, Florida: Unspecified
Who was involved
Age 76, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/26/2016) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20160818-0D4E4-1588780. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 11, 2016, sent to the company Sep 2, 2016, published by CPSC Sep 19, 2016

The product, in the report: Microwave wall unit

This caller is reporting his electric microwave/convection oven wall unit combination purchased from retailer in Colorado, January 2013
August 11th, 2016 around 5:30AM the caller and his wife heard a beeping noise, they went downstairs to find that the microwave was on and beeping.
The caller’s wife opened the door to the microwave and said that the walls of the microwave were so hot that she couldn’t touch them.
He estimates that the microwave had to have turned on by itself earlier in the night to have become so hot.
There was no smoke or fire present yet.
The caller has tripped the breaker off to remove power from this unit.
There are no injuries being reported
The caller contacted the manufacturer hotline but was informed that their computer system was down and that he should call at a later time.
The caller will call again at a later time.

Model
790.48803100
Serial number
NF34526996
Bought from
Sears, Colorado
Bought
Jan 15, 2013, about then
Where
Golden, Colorado: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/2/2016) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20160811-12669-1587830. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 10, 2016, sent to the company Jul 18, 2016, published by CPSC Aug 3, 2016

The product, in the report: Microwave will not shut off unless you open door, none of buttons work. Potential exposure to microwaves. Widespread podict flaw, search twitter and internet! Product less than month old.

The microwave starts when you shut the door. It will not turn off unless you open the door. None of the buttons work. It is less than a month old. Used maybe 4 x a day. If you search on twitter hundreds of hits, common problem with many brands for years!

Model
405.75229310
Bought from
Sears
Bought
Jun 16, 2016
Where
SPRINGFIELD, Missouri: Home/Apartment/Condominium
Who was involved
Age 54, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/18/2016) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20160710-6BB39-2147417041. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 2, 2016, sent to the company Jul 12, 2016, published by CPSC Jul 26, 2016

The product, in the report: Microwave, White 1100 watts

My microwave has been turning off part way though cooking and I have to get up,and turn it back on, today we where watching tv and the microwave just turned itself on thank God we where home to turn it off. If we where not home it could of started the house on fire no telling,how long it would of keeped running.

Model
721.66222011
Serial number
205TA01406
Bought from
KMart
Bought
Jan 11, 2012
Where
Cathedral City, California: Mobile/Manufactured Home
Who was involved
Age 77, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/12/2016) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20160702-CC368-2147417311. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 31, 2016, sent to the company Feb 7, 2017, published by CPSC Feb 22, 2017

The product, in the report: microwave hood combination

As I walked away from the stove of boiling water the vent went on by it’s own and a few seconds later there was a very loud popping sound.The electrical currant ceased. What seemed to be a minute later we smelled heavy plastic burning and found the undercarriage melted.
We have since removed and replaced the microwave with a very similar model, same make. I would like you to know that all but 2 (two) models that we viewed now have a metal lip or banier between underneath of the door.

Model
721.8503311
Serial number
303TA04884
Bought from
Sears
Bought
Apr 6, 2013
Where
Ellsworth, Maine: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/8/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20160531-50929-1573818. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 19, 2016, sent to the company Jun 16, 2016, published by CPSC Jun 30, 2016

The product, in the report: Microwave

The consumer indicates that she put a stick of butter in the microwave and almost immediately heard humming coming from the unit. She tried hitting the stop button and it would not do so; she proceeded to unplug the unit. The consumer opened the microwave and noticed that one of its side walls was black, indicating a fire had started.
The consumer indicates that she used the unit approximately eight times a day.
The consumer states that the unit had been previously serviced since the turntable was stuck.
The consumer disposed of the unit.
At the time the unusually loud humming began, which drew the consumer’s attention to look at the machine, there was a glow inside the machine. That was the point she tried to stop it from running. It did not, so she unplugged it.

Model
721.66339
UPC
Unknown
Serial number
204TAD1265
Bought from
Kmart, Arizona
Bought
Sep 15, 2013, about then
Where
Tucson, Arizona: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/16/2016) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20160519-088C4-1572122. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 17, 2016, sent to the company Dec 13, 2017, published by CPSC Dec 28, 2017

The product, in the report: built-in microwave oven

(05/17/2016) The consumer stated that she was closing the microwave door. Suddenly the door of the microwave door fell off. When the consumer inspected the unit, one of the metal tabs that holds the door is bent (bottom tab).
The consumer stated that this is a safety issue.
The consumer will send pictures of the unit.
(05/17/2016) The consumer contacted Sears Home Warranty and was advised that the unit was not covered. The consumer also called Sears Home repair and was transferred back to Sears Home Warranty. The consumer was transferred to dispatch to schedule a repair.
No injury.

Model
721.86013010
Serial number
111KM00019
Bought from
Sears, Illinois
Bought
Dec 3, 2011, about then
Where
O’Fallon, Illinois: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/13/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20160517-5B85B-1571913. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 6, 2016, sent to the company May 16, 2016, published by CPSC May 31, 2016

The product, in the report: Countertop microwave oven

My Kenmore microwave turns on by itself. I awoke to a running Empty microwave yesterday. I called Sears and they said there was no recall. The agent would not take the serial number or model number. I went out and bought a new microwave in a different brand. Sears doesn’t care. My oven is 3 yrs old and Sears could care less. I unplugged the fire hazard immediately.

Model
72179159010
Serial number
112TA01003
Bought from
Sears
Where
Justice, Illinois: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/16/2016) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20160506-C4F77-2147419719. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 7, 2016, sent to the company Apr 29, 2016, published by CPSC May 13, 2016

The product, in the report: Convection microwave oven

Caller stated that while she was using the microwave convection oven to heat chicken broth for approximately 2 mins the glass door shattered. She stated that she noticed that there was melted hole in the inner glass. Caller stated that the convection part of the unit had stopped working 6 months ago and she had to use the microwave part of it.
The retailer was contacted and she was advised to contact the agency and report the incident.
Caller feels that this unit is a fire hazard and should be recalled.

Model
790.80363310
Serial number
kg43871440
Bought from
Sears, New Jersey
Bought
Nov 11, 2014
Where
Piscataway, New Jersey: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/29/2016) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20160407-C265A-1564545. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 3, 2016, sent to the company Mar 11, 2016, published by CPSC Apr 1, 2016

The product, in the report: microwave hood convection oven combination. It is white and is 30” x 13x 17 1/2

my kenmore elite microwave hood combination convection oven. I went to bake some fish sticks and the preheat was at the temp so I open the door and put them in and than shut the door and set time and pushed the start button and sparks came out the door at me. I than check it out and than tried the start the micro oven and it was dead so I was able to unplug it. I believe the sparks could easily have caused a fire’

Model
kenmore elite 790.8037
Bought from
sears
Bought
Jul 4, 2015
Where
corvallis, Oregon: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand kenmore ellite model 790.8037, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/11/2016) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20160303-1C6B8-2147421193. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 18, 2016, sent to the company Jan 28, 2016, published by CPSC Feb 12, 2016

The product, in the report: Kenmore Countertop Microwave Oven Model #72169122010 Serial #111TA05675

I have a Kenmore countertop microwave oven model #72169122010 Serial #111TA05675. I have had it for several years but suddenly it stopped and when I opened the door it started microwaving with the door wide open. I tried to report it to Kenmore. They looked it up and said it is not a recall item so they can’t help me. How does something become a recall item if no one takes the information? I think this should be a recall item. When I googled the problem I saw several Kenmore and GE microwaves that ran with the door open.

Model
72169122010
Serial number
111TA05675
Bought from
Sears
Where
Canton, United States: Home/Apartment/Condominium
Who was involved
Age 60, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/28/2016) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20160118-94F69-2147424587. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jan 3, 2016, sent to the company Jan 11, 2016, published by CPSC Feb 4, 2016

The product, in the report: Kenmore Elite 2.2 cu. ft. Countertop Microwave w/ Extra-Large Capacity - Stainless Steel

This Kenmore Elite 2.2 cu. ft. Countertop Microwave w/ Extra-Large Capacity - Stainless Steel was purchased in July 2014. In the last few weeks my family of four has noticed unusual behavior of the microwave. Once started, it will sometimes turn itself off. The most concerning is the microwave will turn itself on without anyone being near it. This happened 2 nights ago. No one was in the kitchen and I heard it turn on and went and turned it off. This is a serious safety issue as if I would have not been home and heard it turn on, this could have started a fire. This microwave now sits unplugged in my kitchen.

Model
Kenmore Elite 2.2 cu. ft. Countertop Microwave w/ Extra-Larg
Bought from
Sears, Montana
Bought
Jul 5, 2014
Where
Helena, Montana: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(1/11/2016) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20160103-0DFFF-2147425164. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 18, 2015, sent to the company Dec 29, 2015, published by CPSC Jan 13, 2016

The product, in the report: Stainless Steel. Over the Range Kenmore Microwave.

Purchased a Kenmore Gas Range and Over the Range Microwave. Have had it for a year. The microwave was working fine. Put in popcorn to microwave and the inside of the unit where the rack sits caught on fire. Burned my microwave, and cabinets. The microwave was manufactured January of 2014. Model number 790.80323310. Called Sears Customer Assistance Number listed on microwave at 1-800-469-4663 and they have not been any help. And only a few days until Christmas.

Model
790.80323310
Serial number
KG40640930
Bought from
Sears.com, Alabama
Bought
Mar 27, 2015
Where
Mobile, Alabama: Home/Apartment/Condominium
Who was involved
Age 30, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(12/29/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20151218-19D1D-2147425708. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 8, 2015, sent to the company Dec 16, 2015, published by CPSC Dec 31, 2015

The product, in the report: Microwave Oven - Counter top

Purchased a KENMORE Microwave Oven Model 405.7212310 in 2014. Not 100% on the purchase date, but we have used the microwave for more than a year. About a week ago, after heating up some food, the microwave turned itself ON after I closed the door. The clock was reading 00:00, but the light went on, carousel turned, fan and (I presume) MW device continued to go. Pushing the STOP button would not make it stop. Pushing the Door Release stopped the oven from operating. This happened once every few days last week, but this morning it happened 3 times. I called Sears/Kenmore Customer Assistance: 1-800-842-1289 spoke to [REDACTED] about the incident(s). He apologized that the unit was no longer under warranty, and suggested I bring the unit to an appliance repair shop.

Model
405.72123310
Serial number
14014002844
Bought from
Sears, Pennsylvania
Where
Blue Belll, Puerto Rico: Home/Apartment/Condominium
Who was involved
Age 51, Male
The reporter’s relation to them
Self
As this report names them
Brand KENMORE, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/16/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20151208-E6ABA-2147426024. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Nov 2, 2015, sent to the company Nov 10, 2015, published by CPSC Nov 25, 2015

The product, in the report: Over the Stove - Microwave / exhaust fan

SAFETY - Dangerous Condition
Kenmore Elite Microwave handle ... metal pealing creating razor sharp edges.

Model
721.86013010
Serial number
006KM01570
Bought from
Sears
Bought
Nov 10, 2010, about then
Where
McKinney, Texas: Home/Apartment/Condominium
Who was involved
Age 14, Male
The reporter’s relation to them
My Child
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(11/10/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20151102-DBFC5-2147427054. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 18, 2015, sent to the company Oct 26, 2015, published by CPSC Nov 9, 2015

The product, in the report: the sears microwave model # 72185033111 serial #209TA09445

I bought a Sears Kenmore microwave model # 72185033111 serial # 209TA09445 ...the inside caught on fire and melted

Model
72185033111
Serial number
209TA09445
Bought from
sears
Where
congers, New York: Home/Apartment/Condominium
Who was involved
Age 62, Female
The reporter’s relation to them
Self
As this report names them
Brand kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/26/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20151018-A9A2C-2147427440. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Oct 15, 2015, sent to the company Oct 23, 2015, published by CPSC Nov 6, 2015

The product, in the report: Microwave oven 1.2 cu ft 1100 watts

We have a Kenmore microwave oven, model number 405.72123310, serial 14031000760, purchased from K-mart, that is a few months out of 1 year warranty. It has failed in an unsafe mode in which it turns on when the door is opened. This type of equipment should have been designed so that such a failure mode would not occur.

Model
405.72123310
UPC
unknown
Serial number
14031000760
Bought from
Kmart, California
Bought
Oct 1, 2014, about then
Where
Garden Grove, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(10/23/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20151015-B6090-2147427515. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 29, 2015, sent to the company Nov 10, 2015, published by CPSC Nov 25, 2015

The product, in the report: Built in microwave

This caller is reporting her built in microwave, the unit was in apartment when caller moved in September 2014 and she had no problems with the microwave until September 14th, 2015 when the caller had set the popcorn timer to pop a bag of popcorn.
After approximately two minutes on the popcorn setting the caller looked over at the microwave and saw that it was on fire inside the unit.
The flames were at the upper top inside of the unit.
There are no injuries being reported
The caller has not contacted the manufacturer but does intend to contact them.

Model
721.8503311
Serial number
301TA01158
Bought from
In apartment when caller moved in, Tennessee
Bought
Sep 10, 2014, about then
Where
Murfreesboro, Tennessee: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/10/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150929-ECCED-1520431. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 28, 2015, sent to the company Nov 5, 2015, published by CPSC Nov 20, 2015

The product, in the report: Microwave oven/convection oven combo

Caller stated that her microwave oven interior melted. She noticed that there was a burning odor and when she tried to open the door of the unit it was difficult to open, she finally opened it and noticed that the interior had melted. The unit was not in use when the incident occurred. The oven was not hot at the time.
9/27 The manufacturer was contacted and she was advised to contact the agency to report it.
Caller feels that this product is a fire hazard and should be recalled.
Caller stated she was downstairs with son when she came upstairs she smelled something burning. At that time they looked around and did not find anything. (Thought it might have been food they put in [REDACTED]). In approximately 2-3 hours later caller went to open the microwave door. At that time it would not open. Had to pry the door open because it was melted to the inside of the microwave.
The microwave/conv. oven was not in use. It was not in use all that day.
SCARY!!!!! [REDACTED]

Model
72166993
Serial number
unknown
Bought from
Sears, Pennsylvania
Bought
Aug 4, 2012, about then
Where
Walnut Port, Pennsylvania: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/5/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150928-73C23-1520194. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Aug 3, 2015, sent to the company Aug 11, 2015, published by CPSC Aug 25, 2015

The product, in the report: 2010 Kenmore Microwave/Wall Oven Combination. Built-in, BTW 1250-1500. 27 inch wide electric unit. Model #790-4884-3900. Serial #NF02338862.

On Sunday, June 28, 2015, at 6:30 p.m. while cooking with our 2010 Kenmore Microwave/Wall Oven, the microwave oven electrically malfunctioned. It happened when I started the unit to defrost a small amount of pesto in a Pyrex class measuring cup, and the microwave oven compartment immediately began to emit a loud electrical-current arc sound with many bright shooting lights, much as a lightning storm will do in a night sky. I called to my husband to shut down the unit, and by the time he got into the kitchen and the oven was shut down, this electrical arching had continued non-stop for nearly a minute. At approximately 8 p.m., or 1 1/2 hours after this incident, I noticed very bright arching lights in my left eye that continued throughout the night. The next day on Monday, June 29, 2015, I went to see my ophthalmologist, and after performing a thorough exam, she concluded that I had sustained “arc burns” on both eyes that were similar to the burns that arc welders can sustain while arc welding. In addition, during the week immediately after this incident I experienced an alarming increase in my blood pressure. In the week prior to this incident, my blood pressure averaged 127/78. After the incident my blood pressure steadily increased until Friday July 3, 2015 it registered 180/103, and I immediately went to see my doctor. I was temporarily given HTN medication to lower my blood pressure. I have also had an electrocardiogram to check my heart function, and I was found to be hypertensive. (In the past 12 years, I have not been on any HTN medications; I am a healthy, athletic slender 58 year old woman.) I believe there is a direct correlation between my experience with the microwave electrical current malfunction, the arcing injury to both of my eyes and the hypertension. Since the incident, we have never restarted this unit, and have since purchased a new Microwave/Wall Oven from a different manufacturer. We are keeping the Kenmore microwave oven in storage, in case it is needed for testing.

Model
Oven Combo Model 790-4884-3900; Microwave Model 318279601B
Serial number
9GO1401028
Bought from
Sears
Bought
Jun 6, 2010
Where
Salinas, California: Home/Apartment/Condominium
Who was involved
Age 58, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(8/11/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150803-74B1A-2147429689. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jul 28, 2015, sent to the company Aug 5, 2015, published by CPSC Aug 19, 2015

The product, in the report: Stainless Steel Microwave Oven

Under normal operation a part in the microwave can melt / catch fire. There doesn’t appear to be a pattern. We have approximately 87 units, and this has occurred to four (4).

Model
721.8503311
Serial number
209TA01551
Bought from
Sears
Bought
Oct 1, 2012, about then
Where
Chattanooga, Tennessee: Other
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(8/5/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150728-D7B7B-2147429875. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 24, 2015, sent to the company Aug 13, 2015, published by CPSC Aug 27, 2015

The product, in the report: microwave

(07/23/2015) The consumer stated that the microwave will not turn off. She took a cup of coffee out the unit and closed the door but the unit continued to run. She had to unplug the microwave for it to shut off.

Model
40574229310
Bought from
Sears, Texas
Bought
Jan 4, 2014, about then
Where
Marlin, Texas: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/13/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150724-F033E-1499576. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 26, 2015, sent to the company Jul 7, 2015, published by CPSC Jul 21, 2015

The product, in the report: Kenmore Microwave and Range Hood combination. Model Number 721.85032111

I was using my Kenmore Microwave oven to prepare bacon using a covered dish manufactured specifically for microwave bacon cooking. The dish contained all grease/spatter so none got on the microwave. During cooking, the microwave stirrer cover on top of the cavity spontaneously caught fire and partially burned. I was able to extinguish the fire without harm or further damage. There was no grease buildup or any other contributing factors on or around the stirrer cover. The inside of the oven was clean at the time of the fire. The cover was the only thing that burned, although the top of the cavity suffered some fire damage.

Model
721.85032111
Serial number
211TA02895
Bought from
Sears
Bought
Jun 12, 2013, about then
Where
Chandler, Texas: Mobile/Manufactured Home
Who was involved
Age 43, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/7/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150626-9B07E-2147430769. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jun 9, 2015, sent to the company Jun 17, 2015, published by CPSC Jul 1, 2015

The product, in the report: Kenmore 1.6 cu. ft. Microwave, model number 790.80329310, serial number KG35208185, that was manufactured in December 2013.

On March 18, 2014, I purchased a Kenmore 1.6 cu. ft. Microwave, model number 790.80329310, serial number KG35208185, that was manufactured in December 2013. It worked flawlessly until the night of May 14, 2015. That night, while using the the Kitchen Timer function to time something in the oven below he microwave, the vent fan came on and caught my attention. When I went to turn it off, the interior light was on, the turntable was turning, and the fan would not respond to me pressing the button. Actually , no buttons would respond at all, but the timer kept going. I unplugged the unit and waited for a minute or so, thinking the unit might reset itself. I plugged it back in and everything went back on: light, turntable, and blower. When I reached to place my right hand on the front of the unit to open the door with my left hand, the keyboard side of the unit was extremely hot, especially towards the rear. I opened the door to find the microwave safe, plastic food cover, melting onto the turnable on the side facing the keyboard. I immediately unplugged the unit. I do not know if the fan that turns on during the heating process was on or not. I could only hear the vent fan, which will drown out the sound of other fan anyway. I heard a noise about a minute before the vent fan came on automatically. The noise was a bumping sound, like something in the microwave bumps when it is heating. I think the control panel shorted somewhere, the magnetron came on melting the food cover making it pop on the turntable. The microwave finally got so hot, the vent fan turned on due to heat or a short of its circuit, which is what caught my attention. I firmly believe had I not been at home, the microwave would have continued to run, catching the kitchen cabinets on fire, and eventually the the whole house. The microwave was 1 month and 28 days out of its 1-year warranty. There were no electrical surges or spikes experienced at the time.

Model
790.80329310
Serial number
KG35208185
Bought from
Sears
Bought
Mar 18, 2014
Where
Helena, Alabama: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(6/17/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150518-C5C84-2147432832. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 5, 2015, sent to the company Jun 15, 2015, published by CPSC Jun 29, 2015

The product, in the report: Kenmore Elite Microwave/wall oven combination. Model 790

We purchased a Kenmore Elite Microwave/oven combination model 790 12/25/14 which was installed 1/12/15. The most recent problem on this unit is with the microwave. My son tried to warm up some food and the microwave (which had been working fine an hour before) began to hum loudly and glow orange inside. Within 2 seconds he hit the stop button and the microwave did turn off. When he opened the unit, smoke was coming out of top and there is a charred mark inside on the top (fire?) We are very worried. We have found numerous complaints the same and similar as ours regarding the Elite series appliances, and are concerned that this is just the beginning of issues with our purchase. Have called Sears for repair service, and they have scheduled a repair for next week.

Model
Kenmore Elite 790
Bought from
Sears, Maryland
Bought
Dec 25, 2014
Where
Maryland: Home/Apartment/Condominium
Who was involved
Age 22, Male
The reporter’s relation to them
My Child
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/15/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150605-095CE-2147432301. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 5, 2015, sent to the company Jun 15, 2015, published by CPSC Jun 29, 2015

The product, in the report: Microwave oven (countertop)

microwave oven magnetron keeps operating after oven timer stops. Fan and turntable both stop, but magnetron continues to generate heat. Apparent potential for fire from overheated food, or equipment. Make: Kenmore (Goldstar/LG Electronics) Model: 721.66339 Serial #: 205TA02900

Model
721.66339
Serial number
205TA02900
Bought from
Sears
Bought
Jul 6, 2012
Where
Berea, Kentucky: Home/Apartment/Condominium
Who was involved
Age 70, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/15/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150605-FBDD2-2147432315. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made May 31, 2015, sent to the company Jun 8, 2015, published by CPSC Jun 23, 2015

The product, in the report: Kenmore microwave

My Kenmore microwave I bought in August of 2014 exterior glass exploded.

Model
790.80323310
Serial number
KG42462105
Bought from
Sears, Florida
Bought
Aug 15, 2014, about then
Where
Boca raton, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(6/8/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150529-54911-2147432551. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 31, 2015, sent to the company Jun 8, 2015, published by CPSC Jun 23, 2015

The product, in the report: Counter top microwave oven

Kenmore microwave oven (model 405.73169310, serial number 14093000499), purchased from Sears on 11/14/2014, has automatically started twice over yesterday and today when the door was closed, after completing a cook cycle and removing the cooked item. It has also shut down twice over yesterday and today during a cooking cycle. A cooking appliance should fail off, and never be capable of starting on it’s own. Microwave to be returned for warranty replacement to Sears Colonie Center Mall Store, Albany NY (518-454-3000) today.

Model
405.73169310
Serial number
14093000499
Bought from
Sears, New York
Bought
Nov 14, 2014
Where
Schenectady, New York: Home/Apartment/Condominium
Who was involved
Age 60, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/8/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150531-5A859-2147432497. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 28, 2015, sent to the company Jun 5, 2015, published by CPSC Jun 19, 2015

The product, in the report: Kenmore Elite Microhood, Model 721-86013010.

I purchased a new Kenmore kitchen appliance set in 2012 (refrigerator, dishwasher, dual fuel stove, and dishwasher). The design and handles were matching so it appeared like it was a set. The duel fuel gas slide in stove, Model [REDACTED], has had a couple of problems. 1) It is exactly like Model [REDACTED] , and has very sharp metal edges. Although we have not been injured, you have to be very careful cooking and cleaning on the product. 2) If the burner plates on the 85 BTU main burner are not seated properly, flames can shoot out in one direction in heights of 6”-8” causing a concentrated burst of flames to occur. My family has experience multiple burns and damage to our kitchen due to this.
Secondly, the microhood, Kenmore Elite 721-86013010, handle has cut my family with some pretty lengthy lacerations. The plastic metal the wraps around the handle separates and causes a sharp edge. My door assembly was replaced under warrantly once due to this problem but the second replacement door had the same malfunction. It is now wrapped in a commercial tape that is resistant to the heat so we no longer cut ourselves. Sears did reimburse us for $500 for the microhood however the product was never recalled. This product is still being sold and I strongly feel LG should replace the defective handle material to one that does not warp or split. When I phoned LG about the injury, they said the injuries were not severe enough to file a claim.
Your website would not allow me to upload correspondence and photos of the incidents.

Model
721-86013010
Bought from
Sears
Where
Chester, Virginia: Home/Apartment/Condominium
Who was involved
Age 12, Female
The reporter’s relation to them
My Child
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/5/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150528-1A311-1487613. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 26, 2015, sent to the company Jun 3, 2015, published by CPSC Jun 17, 2015

The product, in the report: Stainless Steel Kenmore Over the Range Microwave Oven

My husband had the timer on our Kenmore OTR microwave on and suddenly the microwave actually turned on and caught fire. We luckily noticed and were able to put it out with a fire extinguisher that we have on hand. The upper ring was completely engulfed in flames and melted melted into onto the center plate. The fire did not stop when we hit stop ~ the reason for the fire extinguisher.

Model
721.8503333111
UPC
I don’t know
Serial number
209ta07665
Bought from
Sears
Bought
Sep 15, 2013, about then
Where
Newport News, Virginia: Home/Apartment/Condominium
Who was involved
Age 45, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/3/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150526-78381-2147432640. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 26, 2015, sent to the company Jul 10, 2015, published by CPSC Jul 24, 2015

The product, in the report: over the hood microwave

(03/28/2015) The consumer stated that she was cooking popcorn in the microwave. After about 30 seconds the microwave started sparking inside. The consumer opened the door. There was smoke inside and a hole above the metal rack.
The consumer called Sears. A technician came out to look at the unit. The consumer was advised that the inside could be repainted. A tiny bottle of paint was sent to the consumer but she did not use it.
(05/12/2015) The consumer stated that the same thing happened a week ago. She stated that she was heating a little piece of meat skin on a paper towel. She laid the food on the rack per the instructions from the technician. She had the microwave set for 25 seconds. Almost immediately the groves that hold the rack caught on fire. When the consumer tried to open the door to the unit, it would not open. The consumer tried three times before the door would open. There was only smoke when she got the door open.
(05/13/2015) The consumer stated that Sears sent another technician out. She was advised that the piece that burned out could be replaced. The consumer did not want the microwave repaired.
The consumer was offered a replacement.

Model
79080322310
Serial number
KE42052297
Bought from
Sears, North Carolina
Bought
Sep 2, 2014
Where
La Grange, North Carolina: Home/Apartment/Condominium
Who was involved
Age 61, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/10/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150526-83126-1487269. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 15, 2015, sent to the company Apr 23, 2015, published by CPSC May 7, 2015

The product, in the report: Built-in Kenmore Microwave Hood Combination

We have owned a built-in Kenmore microwave hood combination for several years. Two weeks ago, while we were in other parts of the house, it started running on it’s own on full power and with the vent running on high speed. When we got to the Kitchen and realized what was happening we tried to to turn it off and could not!. We had to pull the plug from the outlet in the upper cabinet. The whole unit was very warm to the touch. I suppose if we had not been home it would likely have caused a fire.

Model
401.85042010
Serial number
125mm04403
Bought from
Sears, Maryland
Bought
Sep 1, 2012, about then
Where
Easton, Maryland: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/23/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150415-09E8F-2147433687. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 16, 2015, sent to the company Apr 9, 2015, published by CPSC Apr 23, 2015

The product, in the report: Microwave oven Item# 02073570000P

Caller purchased her microwave around September 2013 and had no problems with it until March 2015 when her husband opened it to heat his coffee and it began running while the door was open. When he shut the door it stopped running, he set it at one minute, heated his coffee, retrieved it when the unit signaled completion and stopped but when he opened the door to pick his coffee up the microwave began running again. The same incident happened again the next morning with the caller. They tried to see whether it was gong to continue and each time they open the microwave door the microwave begins running. The caller is reporting this incident as an extreme safety hazard noting the heat and radiation emitted by a microwave and the potential harm it could cause to humans and property.
There are no known injuries to report at this time
The caller has not contacted the manufacturer but does intend to contact them

Model
721.67903 / CEB1590SSSS
Serial number
will be entered by consumer
Bought from
Sears, Colorado
Bought
Sep 15, 2013, about then
Where
Laramie, Wyoming: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore elite 1.5cu ft countertop, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/10/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150316-9DD37-1474110. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 25, 2015, sent to the company Mar 6, 2015, published by CPSC Mar 20, 2015

The product, in the report: counte-top microwave unit

Sporadically when microwave unit is turned on to heat food the interior light will come on but the neither magnetron nor the motor that turns the plate the food sits on will function. Numeric timer display counts down but there seems to be no power going to the magnetron or the table motor. I can unplug the unit for a period of time (varies from a few seconds to a few hours) and the unit appears to reset and heats foods appropriately. The malfunction is not dependent upon a cold start or the amount of time the unit’s run, it’s random but frequent. If the unit is running it will run for the set amount of time, malfunction only occurs when ‘start’ is pressed. This is the second unit of this model I’ve purchased within approximately two years to have this same problem. First unit, purchased from SEARS on-line worked for about a year before it started to have this problem. Second unit was purchased in a SEARS store (they say it was purchased in January of 2014 but SEARS label on the unit says it was manufactured in February of 2014) and worked until mid-January 2015 when it started to have the same problem. I have unplugged the unit permanently as I am worried that, if this is a timer problem, it might start spontaneously.

Model
405.73169310
Serial number
14024000546
Bought from
Sears
Bought
Jan 6, 2014
Where
Poplarville, Mississippi: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/6/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150225-183B6-2147435065. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 6, 2015, sent to the company Jan 20, 2015, published by CPSC Feb 3, 2015

The product, in the report: Kenmore Microwave (Black) 1100W Model # 405.73169310 Serial Number: 201308001658 Item #: 790057176091

Kenmore Microwave, Model # 73169, Item number 790057176091; Date code 08, 2013 The microwave was purchased in November 2013 from Sears. The items was in use from December 2013 to Dec 2014. On 31 Dec 2014, the microwave function that allows for the baking of potatoes was utilized to bake 4 sweet potatoes individually. The potatoes were washed and then wrapped in plastic wrap. Three of the potatoes were baked without incident. The potatoes were placed individually in the microwave, the potato button was pressed and the display showed “SC-4”. The microwave baked each potato for a while and once the potato was within about 5 minutes of being done, the display showed the time remaining and counted down to zero. On the 4th potato, the potato button was pressed once the potato was placed in the microwave. The display on the microwave displayed “SC-4” as it had with other potatoes. After a while, the display never changed over to the count down timer and the potato burst into flames. Once the flame was noticed, the fire was extinguished and the microwave was removed from the residence.

Model
405.73169310
UPC
3972400905
Serial number
201308001658
Bought from
Sears
Bought
Nov 23, 2013, about then
Where
Mayo, Florida: Mobile/Manufactured Home
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/20/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150106-D5775-2147436889. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 4, 2015, sent to the company Jan 12, 2015, published by CPSC Jan 27, 2015

The product, in the report: Sears Kenmore Microwave Oven Stainless steel, over range, wall mounted unit Model number: 401.88523900 Serial number: 919MM02766

This evening after smelling something burning, I found the inside of my wall mounted, over the range microwave oven was on fire. It was not in use at the time and luckily I was home and able to unplug it and extinguish the fire without damage to anything other than the faulty oven itself. It seems something in the bottom of the interior ignited ALL BY ITSELF (which is the most frightful part of this incident) as this could have happened with no one home or at night when my wife, three children and I were asleep. The model number is: Sears Kenmore 401.88523900 The serial number is: 919MM02766 I have photos of the interior after the fire was extinguished, the smoke cleared and the unit cooled.
I am not sure what else to do as this was not purchased directly by us and installed in the home when we bought it. It does have a date of manufacture of May of 2009, so it seems around four years old or so...
I will hold on to it for a few weeks in case anyone wants to inspect it, but we need to replace this soon.
I really hope this was a unique instance and something like this doesn’t happen again to us or anyone else with a similar unit.

Model
401.88523900
Serial number
919MM02766
Bought
Jan 15, 2010, about then
Where
Plainview, New York: Home/Apartment/Condominium
Who was involved
Age 47, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/12/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150104-2C835-2147436974. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 30, 2014, sent to the company Jan 8, 2015, published by CPSC Jan 23, 2015

The product, in the report: Counter Top Microwave Oven

Kenmore microwave Model 405.73114310 Ser 14084001387 Safety Issue. After setup I heated one cup of coffee and everything okay, but the following happened on the next day. With oven off and door closed, when I pushed lower right white door open button in just slightly the oven comes on with nothing in it and the door still closed. None of the buttons, such as the Stop button, will turn it back off. The only way to turn it off is by pulling the plug or pushing the door open button all the way in. While I was trying to turn it off, it tripped the 20 amp circuit breaker in my electrical panel. If the door open button is pushed all the way in the door opens and everything else seems to function normally. I immediately returned unit to store as I do not want another Kenmore with such a potential electrical danger. I made a video of the issue with my cell phone. I can email that video to you if you would like. Thanks.

Model
405.73114310
Serial number
14084001387
Bought from
KMart, Florida
Bought
Dec 15, 2014, about then
Where
Hollywood, Florida: Home/Apartment/Condominium
Who was involved
Age 68, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/8/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20141230-0885C-2147437227. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 11, 2014, sent to the company Jan 14, 2015, published by CPSC Jan 29, 2015

The product, in the report: Sears Kenmore Elite Microwave/ Convection over the range oven

Preparing dinner in convection oven. Using the oven approximately 20mins into cooking my wife heard a crackling sound coming from the microwave oven, she shut it off opened the door and saw that the inside portion of the door was cracked. it appears to like like fractured glass. we called service. no fragments or splinters appeared in oven. the outside glass appeared to be not affected.

Model
790.80362310
Serial number
KG42066996
Bought from
Sears Holding, Florida
Bought
Oct 22, 2014
Where
Seminole, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/14/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20141211-2F100-1446963. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 17, 2014, sent to the company Feb 4, 2015, published by CPSC Feb 20, 2015

The product, in the report: Stainless steel over the range microwave

On 11/13/14 the consumer was using the unit to heat a potatoe. The unit was set for 3 minutes. Before the 3 minutes were up the consumer noticed the inside of the unit was on fire. The consumer put out the fire and took the unit outside.
The consumer has not had any problems or incidents with the unit. The consumer uses the unit about 5-6 times a day.
The unit came with the house. The home is 3 years old. The consumer has been in the home for 6 weeks.
There were no property damages. The inside of the unit is black and mildly burned. The unit will not turn on.
The consumer plans to contact the firm after filing this report.

Model
401.85043010
UPC
Unknown
Serial number
111MMO1683
Bought from
Sears Holdings Management Corporation, Illinois
Where
North Myrtle, South Carolina: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/4/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20141117-257C4-1441999. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 4, 2014, sent to the company Nov 14, 2014, published by CPSC Dec 2, 2014

The product, in the report: Kenmore Elite model 721.66339011 microwave manufactured by Sears Brands Management Corporation has 1200 Watt output and 1.2 cubic feet capacity. Dimensions: 17” deep, 12.5” high, and 22” wide.

Kenmore microwave model 721.66339011 began emitting sparks in lower left corner during microwaving. Upon closer examination of area, we could see two little round pencil-tip sized areas in the left corner of the base of the microwave where it looked like wiring was being exposed. The microwave door in that corresponding area showed burn marks/soot.

Model
721.66339011
Serial number
208TA10949
Bought from
Sears, California
Bought
Jul 13, 2013, about then
Where
Los Angeles, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/14/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20141104-F8849-2147439203. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 24, 2014, sent to the company Nov 18, 2014, published by CPSC Dec 4, 2014

The product, in the report: microwave hood oven

(10/20/2014) The consumer stated that when she opened the door to put a cup in the microwave, the microwave started by itself. The consumer closed the door, waited a minute, open the door again. The same thing happened. The consumer stated that this has never happened before.

Model
401.85052010
Serial number
119MM01137
Bought from
Sears, California
Bought
Jun 20, 2011, about then
Where
Fountain Valley, California: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/18/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20141024-0EFA6-1436135. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Kenmore microwave ovens

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.