General Electric microwave ovens

135 reports to CPSC, the latest made Jun 9, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

135reports to CPSC
Jun 9, 2026the latest report was made
May 19, 2011the earliest
2with the company’s comments

Brand: General Electric
Makers: GE Appliances & Lighting, GE Appliances, a Haier company and GE AppliancesMakers, importers or sellers, as the reports name them
Product: Microwave ovensCPSC’s product type: Microwave Ovens (code 264), in Kitchen: Appliances

Other ways the reports write the brand (17)

“General Electric Profile”, “GE (General Electric)”, “GE (general electric)”, “GE-General Electric Co.”, “GENERAL ELECRIC”, “General Elecctric”, “General Elecrtric”, “General Electirc”, “General Electric (GE)”, “General Electric Cafe Series”, “General Electric Household Microwave Oven”, “General Electric Microwave Oven Model JVM1540-DN1WW”, “General Electric Monogram”, “General Electric Profile Microwave Oven, Spacemaker XL Senso”, “General Electric Spacemaker”, “General Electric/GE” and “Genreal Electric”

By month

1 report from July 2025 to June 2026; the most in June 2026, 1. 134 earlier reports, since May 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
June 2026	1
June 2025	1
April 2025	1
January 2025	1
November 2024	1
September 2024	1
July 2024	1
June 2024	1
July 2023	1
June 2023	1
April 2023	1
February 2023	1
October 2022	2
July 2022	1
May 2022	1
August 2021	1
September 2020	1
July 2020	1
November 2019	1
August 2019	2
November 2018	1
September 2018	1
August 2018	1
April 2018	1
March 2018	1
January 2018	1
December 2017	1
November 2017	2
October 2017	1
June 2017	1
January 2017	2
December 2016	1
November 2016	2
August 2016	2
July 2016	2
April 2016	1
March 2016	1
February 2016	1
January 2016	2
December 2015	1
October 2015	1
September 2015	4
August 2015	2
July 2015	6
May 2015	1
April 2015	1
March 2015	4
February 2015	2
December 2014	2
November 2014	1
September 2014	3
August 2014	1
July 2014	2
June 2014	2
May 2014	4
April 2014	1
March 2014	3
January 2014	2
December 2013	2
November 2013	2
October 2013	1
September 2013	2
August 2013	1
July 2013	1
May 2013	1
April 2013	4
February 2013	3
January 2013	4
November 2012	2
October 2012	1
August 2012	5
May 2012	3
April 2012	1
March 2012	1
January 2012	2
November 2011	1
October 2011	2
September 2011	1
August 2011	1
June 2011	3
May 2011	1

How badly anyone was hurt

Seen by a doctor or nurse 2 CPSC: Injury, Seen by Medical Professional
First aid 4 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 3 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 1 CPSC: Injury, Level of care not known
No one hurt 119 CPSC: Incident, No Injury
No incident, no one hurt 1 CPSC: No Incident, No Injury
Not said 5 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Jun 9, 2026, sent to the company Jun 12, 2026, published by CPSC Jun 30, 2026

The product, in the report: General Electric Microwave Model# GCST10A1WSS

Using the air fry feature on my microwave caused the appliance to start smoking out all orifices and die. Would likely have caught fire if I didn’t stop it. This is my second of the same microwave after the same happened to the first. Fire hazard, needs to be recalled.

Model
GCST10A1WSS
Serial number
ZZ210221A
Bought from
Best Buy
Bought
Sep 1, 2025, about then
Where
Bloomfield, Connecticut: Home/Apartment/Condominium
Who was involved
Age 25, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20260609-2B5C7-2147317377. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 30, 2025, sent to the company Jul 2, 2025, published by CPSC Jul 17, 2025

The product, in the report: GE Profile over range microhood with convection oven and microwave

Combination microwave/convection oven switches to microwave mode when we tried to reset the time for convection baking, causing the food to ignite and fill the house with smoke and scorch the overhead cabinets. I have a sore throat from the smoke that I inhaled while trying to open doors and windows and extinguish the fire. The microwave is not working after this event and I will need to replace it.
UPDATED ON 7/1/2025: [the user manual does not adequately describe how to reset the timer while in convection bake mode]

Model
PVM9179SK6SS
Serial number
ZR252336L
Bought from
Martin & Harris, San Rafael, CA, California
Bought
Jan 1, 2021, about then
Where
Woodacre, California: Home/Apartment/Condominium
Who was involved
Age 64, Unknown
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20250618-34F9A-2147330369. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 14, 2025, sent to the company Apr 29, 2025, published by CPSC May 13, 2025

The product, in the report: Room unattended for 1/2 hour When I reentered the room I heard a humming sound. Searching found the heating unit of the appliance had turned itself on. The appliance had not been used since the day before . The turn table part was not active only heating unit. The door was opened and the interior was extremely hot to the point untouchable. Once door opened appliance shut off .immediately unplugged . If I was not at home a fire would have resulted . This is the second time a GE unit did this the other a Space Saver turned on by itself. This unit 4 plus years old.

GE Microwave Oven

Model
3408541757098021100059
UPC
?
Serial number
?
Bought from
P C Richards
Where
Commack, New York: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20250414-799B9-2147331941. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 8, 2025, sent to the company Jan 21, 2025, published by CPSC Feb 4, 2025

The product, in the report: GENERAL ELECTRIC Household Microwave Oven, Model JVM7195EF1ES, Serial MF245129B, Manufactured July 2015. Slate gray, over the range microwave oven.

GE over the range microwave, model JVM7195EF1ES. I was reheating lunch and put 1 minute on the timer. I walked out of the room for about 2 minutes. When I returned the microwave said “START 00:13” and was humming. The microwave carousel was off and the light was off, but the magnetron was still engaged heating the food. I pressed cancel and the clock started showing the time, but the magnetron was still humming. I opened the door and the magnetron stopped. I closed the door and the magnetron started again and the food started to sizzle.
The microwave control panel is not turned on (it just shows the time), there is no program set or running, the interior light is off, and the carousel is not turning. Even the fan that cools the magnetron is not running; only the magnetron is active. It can be confirmed that the magnetron is engaged by putting food in the microwave and closing the door. The magnetron, and only the magnetron, will turn on and heat the food. Pressing cancel has no effect. Opening the door turns off the magnetron, but it turns back on when you close the door.
This is a FIRE HAZARD as the microwave has failed in an “ON” state. I have unplugged the microwave and will replace it with a different manufacturer’s appliance as I don’t trust GE any longer (failed ice maker and water solenoid in the GE refrigerator, failed wash pump, control board, touchpad, door sensor, and drain pump in the GE dishwasher (all different years over 8 years), and now a stuck on magnetron in the GE microwave). I really don’t trust GE appliances and their reliability.

Model
JVM7195EF1ES
Serial number
MF245129B
Where
Minnesota: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20250108-0FD58-2147334051. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 19, 2024, sent to the company Dec 9, 2024, published by CPSC Dec 23, 2024

The product, in the report: Built in microwave oven

The product was installed in his new home.
11/1/2024: The consumer discovered a burn hole in his microwave’s left rear wall. The hole was approximately ½” – ¾” in diameter. The consumer was able to place his finger inside the hole.
11/4/2024: The consumer contacted the manufacturer and reported the problem to their representative. He was told that a service technician would have to come out and inspect the burn hole and someone would be out the next day.
11/5/2024: The consumer waited 4 hours, but the technician never showed up.
11/6/2024: The consumer had a new microwave installed by a different manufacturer.
11/6/2024: The consumer received a call from [REDACTED] (mfr’s technician), who said a technician would come out and there would be $120 service fee. The consumer was not initially told of the fee, so, he cancelled technician’s visit.
The consumer sent an email to one of the manufacturer’s VPs’. The VP told the consumer that since he cancelled the appointment, there was nothing they could do.
A rep. came out, who serviced his refrigerator. The consumer showed that rep. the pictures of the hole in his microwave. The technician told him that based on the pictures, this was a definite burn hole and the microwave should be replaced. The technician said that the surface above the burn hole was also starting to burn.
The consumer said he viewed other reports, online about this manufacturer’s microwaves, and they should be recalled due to the fire hazard.

Model
PEB7226SF2SS
Serial number
AH211022N
Bought from
David Weekly Homes
Bought
May 1, 2017
Where
Peoria, Arizona: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20241119-FDC93-5000059. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 20, 2024, sent to the company Oct 16, 2024, published by CPSC Oct 30, 2024

The product, in the report: Household General Electric microwave oven

General Electic microwave oven exploded sending fire into the room.

Model
PEB7227AN300
UPC
Did not find
Serial number
FR27952A
Bought from
GD rep delivered and installed
Bought
Mar 13, 2020, about then
Where
Tallahassee, Florida: Home/Apartment/Condominium
Who was involved
Age 83, Male
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20240920-C78D4-2147336409. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 21, 2024, sent to the company Jul 24, 2024, published by CPSC Aug 7, 2024

The product, in the report: built in microwave General Electric Model #JNM1541SM5SS Serial #SZ 204426 L Manufactured September 2012 Color: black and stainless front Size: 16 1/4 (H) by 29 1/2 (W) by 15 1/4 (D)

I was using my microwave when something looked like it dropped from the “ceiling” of the microwave. I stopped the micro and a piece of melted plastic had fallen from the top of the microwave and it looked burned. Later that evening I used the micro again but I made sure I watched it cook because I was concerned with the way the top looked. Within seconds of turning it on the top of the mirco had a flame coming out of it. I immediately shut off the micro and unplugged it. (the microwave is a built in one above the stove) I did contact GE with my concerns and there reply was the following: They advised the product is designed to safety contain arcing or flames from this event in its metal enclosure. I quite frankly do not believe that is necessarily true.

Model
Model #JNM1541SM5SS
Serial number
Serial #SZ 204426 L
Where
Tampa, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20240721-B39DA-2147337834. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 3, 2024, sent to the company Jun 13, 2024, published by CPSC Jun 28, 2024

The product, in the report: General Electric “Household Microwave Oven” JES1656SR2SS manufactured June 2017.

This is for product GE Microwave Model JES1656SR2SS. The microwave has worked properly for years but now after completing normally due to time expiration, the microwave will begin running again, including turning the plate holding the food, when the door is opened. This happens two or three times until opening the door appears to turn on the light as normal WITHOUT turning the microwave on.

Model
JES1656SR2SS
Serial number
LH221205A
Where
BEDFORD, New Hampshire: Home/Apartment/Condominium
Who was involved
Age 37, Unknown
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20240603-7BE4A-2147338839. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jul 17, 2023, sent to the company Jul 19, 2023, published by CPSC Aug 2, 2023

The product, in the report: GE household microwave oven, stainless steel, 1.6 cu ft, Dimensions: 16 1/8 H x 29 7/8 W x 15 9/16 D

I was reheating something in our GE microwave when it blew a fuse while I was standing next to it creating a huge electrical shock that looked like a flash and because I was standing next to it, it shocked me severely and left two burn marks on my eye lid. The side of my face was hot for an hour afterwards and it hurt so bad I had to sleep it off. I was fine after that so I did not go to a doctor but thank goodness it wasn’t my teenager standing next to it when it happened!

Model
JVM3160RF4SS
Serial number
SH270400A
Where
Denton, Texas: Home/Apartment/Condominium
Who was involved
Age 33, Female
The reporter’s relation to them
Self
As this report names them
Brand GE (general electric), made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20230717-0E6C9-2147346366. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 7, 2023, sent to the company Jun 9, 2023, published by CPSC Jun 26, 2023

The product, in the report: Household microwave oven.

Microwave overheated while not in use and nearly started a fire in my RV. It became extremely hot to the touch and I only noticed due to the acrid smell of the shelf starting to burn. I had to take it out of the shelf using towels because the surface was so hot, and unplugged it. I tested the outlet with a new microwave, and the outlet works normally.

Model
JES1145SH1SS
Serial number
FH212513A
Where
Pettus, Texas: Other
Who was involved
Age 44, Male
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20230607-CDDD4-2147347139. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 29, 2023, sent to the company May 4, 2023, published by CPSC May 18, 2023

The product, in the report: GE Profile Microwave (new) model PVM9005BL8TS. Installed over GE glass cooktop.

Halogen bulb used in surface light heats microwave interior to the extent that the empty oven glass turntable is too hot to handle with bare hands. I cannot put my hand on the plate. If a person unaware of this problem reached in the empty interior and picked up the glass plate to remove for cleaning, he/she would either be burned or would drop the plate and broken glass could cause extensive damage to person(s), cook top, and surroundings. GE Service personnel said “working as designed.”

Model
PVM9005BL8TS
UPC
None
Serial number
LT250101L
Bought from
Texas Appliance, Hurst TX, Texas
Bought
Nov 28, 2022
Where
Poolville, Texas: Home/Apartment/Condominium
Who was involved
Age 82, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20230429-6735D-2147347802. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Feb 26, 2023, sent to the company Mar 1, 2023, published by CPSC Mar 22, 2023

The product, in the report: White GE over the range microwave oven with 1550 input watts and 1000 output watts

My GE above range microwave caught on fire while not in use. It was in need of repair for months and my apartment management never came to fix it. We went months not using it and it then caught on fire and spread to things on the stove. Fire department had to be called because my apartment never replaced my fire extinguisher as they are required to do by law. The sprinklers activated before the fire department arrived and my entire 2 story apartment was filled with black smoke within seconds. My daughter was stuck on the second floor and had to be rescued by a fireman.

Where
Mesa, Arizona: Home/Apartment/Condominium
Who was involved
Age 16, Female
The reporter’s relation to them
My Child
As this report names them
Brand General Electric/GE, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Injury, Seen by Medical Professional

CPSC report 20230226-58A84-2147349284. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 19, 2022, sent to the company Oct 21, 2022, published by CPSC Nov 4, 2022

The product, in the report: General Electric Profile wall/cabinet mounted microwave.

I was the Fire investigator assigned to a structure fire at [REDACTED], [REDACTED]. The room was unoccupied at the time of the fire, fire origin was a cabinet mounted GE profile microwave. The fire appeared to have started in the control panel of the microwave. This is the second fire at this facility, the first one occurred in August of 2022 with similar circumstances. Both fires where controlled by the sprinkler system, neither rooms where occupied, no one had used the microwaves recently.

Model
PEM31SM4SS
Where
Henrico, Virginia: Other Public Property/Office
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Genreal Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20221019-087EC-2147353262. Submitter: Local Government Agency Search for it on SaferProducts.gov
No one hurt
Made Oct 8, 2022, sent to the company Oct 26, 2022, published by CPSC Nov 9, 2022

The product, in the report: over the counter microwave - Stainless steel model: PSA9120SFSS November 2018 FCC ID: BEJX178NSB

I spilled my coffee while heating in a GE Microwave Model: PSA9120SF5SS November 2018 microwave on 9/24/22 at about 5 pm that was installed by Ryan home in 2019 when we purchased our new construction home. Later that night about 12:30 am on 9/25 I heard a popping noise and when me and my husband went down stairs to see what it was the microwave was sparking and smoking. We immediately cut the circuit breaker to the microwave and then unplugged it. We unscrewed the bottom of the microwave to see what had happened and the coffee had spilled into the bottom where the electrical wires were connecting the light but one of the wires had seperated from the others and was touching either the water or the metal. It was charred. This could had caught my house on fire. This seems to be a defect, why can water get into this area?? I have pictures of the wires and the microwave and I sent GE an email and photos. Their response was to give me a discount to purchase the microwave for $547. The microwave is completely fried and I have to get a new one. We also had to replace the control panel on the microwave in 2020, I believe because it died just after the warrranty ended.

Model
PSA9120SFSS
Serial number
VL300470L
Where
Oakdale, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20221008-4D42E-2147353431. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 31, 2022, sent to the company Aug 4, 2022, published by CPSC Aug 18, 2022

The product, in the report: GE Profile / microwave and oven combo built in

The microwave was not in use. It overheated, charred, smoked and the door was stuck. We had to disable the wiring to it. If I had not smelled the smoke and acted on to intervene, I believe a fire could have occurred. I noticed [REDACTED] on a different model #, but very similiar for the same issue.

Model
J T965S0K4SS
Serial number
FM610066Q
Where
Gulfport, Mississippi: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20220731-E7047-2147354685. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 8, 2022, sent to the company May 13, 2022, published by CPSC May 27, 2022

The product, in the report: General Electric 1000W GE Profile household microwave oven, stainless steel, with air filters and lights on the bottom for mounting over a stove.

Our GE microwave spontaneously caught fire while it was not in use. We had last used it an hour earlier to heat up frozen blueberries. It was plugged in, but there was no food in it and nobody had touched it in the last hour. We saw black smoke billowing out of the top of the microwave door, and after opening the microwave door we saw flames through the grates in the microwave chamber in the back right corner, coming from area behind the keypad. We extinguished the fire with a fire extinguisher and called the fire department, who confirmed that the fire had not spread beyond the microwave and unplugged it. The microwave is a General Electric model PVM9195SF3SS, serial ZF220232B, manufactured December 2015, made in Malaysia.

Model
PVM9195SF3SS
Serial number
ZF220232B
Where
Charlotte, North Carolina: Home/Apartment/Condominium
Who was involved
Age 0, Unspecified
The reporter’s relation to them
My Child
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20220508-8AE87-2147356303. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Aug 8, 2021, sent to the company Aug 12, 2021, published by CPSC Aug 26, 2021

The product, in the report: Model NO JKP90SP4SS Serial NO: DD600653Q. House Hold Eletric Range 371G Manufactured February 2014 U.L File NO:E37020

GE MODEL NO: JKP90SP4SS Microwave combo rust inside wall, rusting inside rim. It’s Metal vent ripe off. The microwave turns on its own even when not in use when the door is closed. This is a safety fire hazard as the cooling fans are not coming on when this happens. After 5 month of this issue now turntable do not turn anymore. Anything we warm in it burns easily.

Model
Model NO JKP90SP4SS
UPC
191D2423G014
Serial number
DD600653Q
Bought from
hhGREGG
Bought
Mar 14, 2014, about then
Where
Carol Stream, Illinois: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
My Spouse
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20210808-F0424-2147361249. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 28, 2020, sent to the company Oct 28, 2020, published by CPSC Nov 12, 2020

The product, in the report: Built in above range microwave- conveyed with the house when we purchased it.

Our GE microwave sponateously caught fire in the middle of the night. We weren’t using the dvice and had to call the fire dpt becuase our house filled with smoke. the fireman removed the unit and the back of the appliance wes melted0 they said we came very close to experiencing a house fire. Both my husband and I have tried to report this to GE but have recieved no response.
Model #JVM166OBB

Model
JVM166OBB
Where
Charleston, South Carolina: Home/Apartment/Condominium
Who was involved
Age 43, Female
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20200928-C6421-2019357. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 30, 2020, sent to the company Aug 24, 2020, published by CPSC Sep 8, 2020

The product, in the report: General Electric Microwave Model JBP66SOM2SS The G E Microwave model JVM1540SM288 the oven glass just fell within 90 days of use. I called GE and a service tech came out and used silicone and sealed the glass, since then the paint on the inside is peeling. The General [REDACTED] outer glass shattered due to two sided tape failed. I had the range on self-cleaning and the glass just fell to the floor and shattered. It appearing the only thing holding the glass in the aluminum frame was two sided tape. There are no metal brackets or screws to hold the glass in place. I called G E and the representative was aware of the defects, but was unable to offer replacement appliances or glass.

Microwave glass fell from door and outer oven glass detached and shattered I first purchased this home new in 2009 the General Electric appliances came with it. The appliances appear to have a common defect regarding the glass. The G E Microwave model JVM1540SM288 the oven glass just fell within 90 days of use. I called GE and a service tech came out and used silicone and sealed the glass, since then the paint on the inside is peeling. The General Electric [REDACTED] outer glass shattered due to two sided tape failed. I had the range on self-cleaning and the glass just fell to the floor and shattered. It appearing the only thing holding the glass in the aluminum frame was two sided tape. There are no metal brackets or screws to hold the glass in place. I called G E and the representative was aware of the defects, but was unable to offer replacement appliances or glass. I attempted to purchase glass four time but the glass was the wrong size. I believe G E has recognized this issue in the past as a manufacturer defect and replaced the appliances in the past.

Model
JVM1540SM288
Serial number
AR2 86824Q
Bought from
Mobile Home
Bought
May 2, 2009, about then
Where
Manson, United States: Mobile/Manufactured Home
Who was involved
Age 53, Male
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20200730-24E7C-2147370785. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 19, 2019, sent to the company Dec 16, 2019, published by CPSC Jan 1, 2020

The product, in the report: GE Microwave Oven MODEL NUMBER PEB7226SF2SS SERIAL NUMBER MG208721N

The microwave caught fire while warming a curry. Flames could be seen coming out from behind the waveguide. Immediately stopped the microwave, the flames died down after a while. Reported to GE, the technician came and took pictures designating it a non-repairable microwave and also said this is an infamous model with the same issue he found in a number of microwaves.
Model # PEB7226SF2S Serial #MG208721N

Model
PEB7226SF2SS
Serial number
MG208721N
Bought
Oct 11, 2016
Where
Irving, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20191119-514E5-2147376477. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 20, 2019, sent to the company Aug 28, 2019, published by CPSC Sep 12, 2019

The product, in the report: Black general electric microwave oven.

I used my general electric household microwave oven to heat up food. After food completed cooking I took it out and closed the door. Once the door was closed the microwave made the sound like it was still running. I thought it was a fluke so I left it open for about five minutes and closed it again with the same result. After leaving the door open for an extended period of time the fuse blew. Flipped the fuse only to find out the microwave oven still sounds like it is cooking when the door is closed. Unplugged and contacted manufacturer!

Model
JVM7195DF1BB
Serial number
RD241697B
Where
Unspecified: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand General electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190820-8637E-2147379173. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 2, 2019, sent to the company Aug 14, 2019, published by CPSC Aug 28, 2019

The product, in the report: I1980033A Microwave Oven | JVM1790WK 01

Hi
We have two Microwave Ovens and the plugs are melting the respective outlets.
These Microwave Ovens are being powered by separate circuits
Model JVM1790WK01 Serial LL901093K
Model JVM1790WK01 Serial HL902193K
I believe there is a Manufacture defect which is causing the Microwave Oven plugs to overheat...

Model
JVM1790WK 01
Serial number
HL902193K
Bought from
Yudins
Where
Momsey, United States: Home/Apartment/Condominium
Who was involved
Age 48, Male
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190802-4A9A8-2147379491. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 22, 2018, sent to the company Dec 7, 2018, published by CPSC Dec 21, 2018

The product, in the report: Over stove GE stainless steel microwave oven.

The GE microwave over the stove was installed in my new home when I purchased it about 6 years ago. It has never been used because it is too high for me. I am only 5 feet tall. I use a small countertop model. On November 14, 2018 in the evening I noticed flames through the glass door of the microwave. I opened the door and the flames were coming from the ceiling of the microwave, and the inside was burning bright red. I closed the door and watched to see if I needed to call the fire department. I am 81 years old and live alone. The fire went out on its own. I unplugged it the next day after it cooled. I called GE who was only willing to sell me a new microwave. They had nothing to say about a fire. I have since had an electrician out to check my electricity. He said the fire came from inside the microwave and that there were lawsuits pending from GE microwaves catching fire while not in use. There was nothing wrong with the electricity in my home.

Model
JNM1541SM5SS
Serial number
ZZ204478L
Bought from
Already in home
Bought
Mar 1, 2013, about then
Where
St Augustine, Florida: Home/Apartment/Condominium
Who was involved
Age 81, Female
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20181122-C0137-2147384213. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 23, 2018, sent to the company Oct 1, 2018, published by CPSC Oct 16, 2018

The product, in the report: General Electric Over-the-Range Microwave Oven

Microwave oven failed in a dangerous way by generating microwaves continuously (demonstrated by being able to boil water in a glass), though possibly not at full power, even though by all indications it was “off”.
The interior lamp was not lit, the platter was not rotating, the fan was not running, and the digital display showed the clock rather than something related to cooking. It did make a humming noise, but not as loud as during normal operation (when the fan would be running). The user interface was not responsive. The appliance got hot enough before the problem was discovered that adhesive used to secure a large plastic vent piece on the front of the appliance melted; and the vent piece fell onto the floor.
“Rebooting” the appliance by unplugging the power chord then plugging it back in didn’t restore it to a normal state; as soon as it was plugged back in, it started cooking again without any proper indication, and the user interface was still unresponsive.
This condition seemed to start after the microwave was used to heat a cup of coffee, rather than spontaneously.

Model
JVM1790SK01
Bought from
Hudson Appliance, Massachusetts
Bought
Jun 1, 2011, about then
Where
Wayland, Massachusetts: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20180923-1C0E6-2147385404. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 10, 2018, sent to the company Aug 20, 2018, published by CPSC Sep 4, 2018

The product, in the report: GE over range Microwave Oven Model JVM1950SR1SS

GE Microwave Model JVM1950SR1SS
Microwave was off and not in use for several hours.
Around 10PM I was woken up by a single popping noise coming from the Kitchen. I noticed the microwave was glowing and appeared to be on fire.
The microwave melted the glass plate along with the plastic stirring ring and enamel lining in the microwave prior to me being able to remove power and stop the fire.
GE did send out a tech the next day. The tech condemned the unit (since it was unrepairable). The tech DID NOT try to find the cause of the problem. He did not open up (besides the door), turn on, or investigate past the cosmetic condition of the unit.
If I were not home, I am sure my condo would have had a major fire in it. My product was an unsafe unit.
GE does not acknowledge any problems with these units and only offers a $25 gift card towards the purchase of a new unit.

Model
JVM1950SR1SS
UPC
unknown
Serial number
LZ208186B
Bought from
in unit
Bought
Nov 30, 2012, about then
Where
Minneapolis, Minnesota: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20180810-7D4A8-2147386250. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 2, 2018, sent to the company Aug 2, 2018, published by CPSC Aug 16, 2018

The product, in the report: Combination microwave and conventional oven (stainless steel)

The consumer was heating food in the microwave for 2 minutes when she and her husband smelled an electrical burning odor, but we didn’t realize where it was coming from. When she attempted to open the microwave 2 minutes later, the door was stuck. It open approximately ½ inch. She discovered that part of the door was melted and the white paint that is used where the door meets the microwave the plastic on that part of the door meltedon it was burned near the door area. The consumers discontinued use of the microwave.
3/15/2018: She called GE the next day. The rep. told her that this was a safety issue and referred her to Customer Relations. She also said not to use the microwave, but we already knew not to use it. She spoke [REDACTED] (Rep. last name unknown). [REDACTED] said a tech would come out on 3/19/2018.
3/19/2018: A manufacturer’s technician came out and took pictures (he actually worked for GE).
A couple days later, a rep. called the consumer and offered to give her a unit for $2363.05.00. The consumer said this was a safety issue and it should be replaced the same unit she had.
Consumer asked for a supervisor and spoke to [REDACTED] (last name unknown). [REDACTED] asked if the consumer had pictures and she said yes, but also pointed out that the repair technician took pictures of the damaged microwave. [REDACTED] said that they were not submitted to the company. [REDACTED] asked if the consumer would provide pictures and she agreed.
She sent in pictures and [REDACTED] said that he would send them to the Engineering Department for review.
3/27/2018: [REDACTED] called the consumer back and said that their Engineering Department determined it was not a safety issue, because the burn was contained to the interior of the microwave. The consumer was given the same offer of a microwave for $2363.05
The consumer said she believes this is a safety issue and they should replace it with the same unit. It located in a built-in area of her kitchen. So we must get a unit that fits into the hole
The consumer paid approximately $2488.00 for her unit.
The consumer is concerned because it caused a fire and if it were used it could cause a larger fire.

Model
PT970SM4SS
Serial number
DT603089Q
Bought from
Friedmans Appliance
Bought
Feb 24, 2010
Where
Antioch, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20180402-9539F-1748778. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 16, 2018, sent to the company Jul 12, 2018, published by CPSC Jul 26, 2018

The product, in the report: Microwave Oven

The consumer states that the microwave was in use cooking popcorn. Approximately one-minute and a half after the unit was turned on, it burst into flames. The consumer states that there is scorching underneath the wood cabinetry.
The consumer contacted the Manufacturer, under Case Number: [REDACTED], and explained the situation. A Service Technician inspected the microwave, and deemed it inoperable and irreparable. The Service Technician took photographs. The Manufacturer agreed to replace the unit for 247.00$, which included shipping and removal of the original microwave; the consumer is unsatisfied with this as this was the purchase price of the original one.
The consumer states that the unit was used approximately three to four times per week prior to the incident. The consumer plans on keeping his microwave oven for at least the next thirty days in case an investigation ensues.

Model
JVM3160RFSS
Serial number
VZ205500L
Bought
Jun 15, 2013, about then
Where
Coconut Creek, Florida: Home/Apartment/Condominium
Who was involved
Age 72, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20180316-CE2E3-1743814. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 27, 2018, sent to the company Feb 2, 2018, published by CPSC Feb 16, 2018

The product, in the report: Small, white, GE microwave oven

I placed about two tbsps. of cold butter into a Corelle, microwave-safe ramekin bowl. I placed the uncovered bowl into my small, GE microwave. The microwave was old, but clean. I had previously noticed that a couple of the screws that were visible on the outside of the unit were rusted; otherwise, the oven appeared to be in good condition. I just wanted to soften the butter, so I set the timer for 15 seconds and turned it on. I immediately began to hear crackling noises, and I smelled smoke. When I turned around, I saw smoke and flames emerging from the right, inside wall of the oven. Because the unit was plugged into an outlet behind the oven, there was no safe way to unplug the oven. I reached over from the side and turned off the oven. Fortunately, it stopped. A hole was burned in the right (looking at the unit from the front) inside wall of the unit.

Model
JES738WJ 02
Serial number
ZM 969611U
Bought from
WalMart
Where
Alabama: Unspecified
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20180127-60FC5-2147393338. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 12, 2017, sent to the company Feb 7, 2018, published by CPSC Feb 22, 2018

The product, in the report: Household Microwave Oven

GE Microwave initiated uncommanded, continuous operation of the magnetron. With the door closed and no keypad entries made, a buzzing sound can be heard. Opening the door stops the noise. The turntable is hot. Significant safety hazard with fire potential.

Model
JVM7195DF1CC
Serial number
HD222227B
Bought from
Home Depot, Virginia
Bought
Nov 13, 2014
Where
Burke, Virginia: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20171212-EAF98-2147394667. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 25, 2017, sent to the company Dec 4, 2017, published by CPSC Dec 18, 2017

The product, in the report: General Electric Profile 1.7 cu ft convection over-the-range microwave oven, model #: PVM1790SR1SS

Fire department responded to the report of a fire in the kitchen. Homeowners reported that their microwave oven had turned itself on and blue flames and/or sparks were seen coming from the holes near the top right edge inside the oven. Homeowners unplugged the oven and threw baking soda into the microwave oven to extinguish the plastic “splash lid” left in the oven that had caught fire. The only contents in the oven at the time of the incident were a plastic splash lid and the microwave oven turntable. FD investigation did not find any fire extension to the house, though there was light smoke throughout the 2 story structure.
Owners had advised that they had been having recent problems with the microwave oven. Problems included the oven tuning off before cooking time was complete, and continuing to run even after the door was open. The oven had been serviced 4 days prior to this incident, with the service tech claiming the issue was due to a door sensor. A part was replaced at that time, “in less than 5 minutes” according to the homeowners.

Model
PVM1790SR1SS Profile Convecti Over-The-Range Microwave Oven
Serial number
MZ302569B
Where
Buffalo Grove, Illinois: Home/Apartment/Condominium
Who was involved
Age 53, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20171125-FCE36-2147395107. Submitter: Public Safety Entity Search for it on SaferProducts.gov
No one hurt
Made Nov 13, 2017, sent to the company Nov 21, 2017, published by CPSC Dec 6, 2017

The product, in the report: Black microwave/hood vent combination

I had some tamales steaming on the stove in a covered pan. My mother-in-law and I were in the living room and the fan to the microwave/range hood turned on without anyone in the kitchen! I went over and turned it off and on a couple of times to “test” it. I left it off and was keeping a eye on it. Approximately 3 hours later it started beeping like buttons were being pushed, again no one was in the kitchen. At that point do to fear of fire we shut off the breaker to that section of our house. As a fire investigator this is very scary. I called GE there is no recalls on this product yet. It was made June 2012 so it is not very old for a built in appliance

Model
JVM1540DM5BB
Serial number
LZ 201001 L
Bought from
from home builder, Oregon
Bought
Sep 1, 2012
Where
Waldport, Oregon: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20171113-3718D-2147395463. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Oct 22, 2017, sent to the company Feb 2, 2018, published by CPSC Feb 16, 2018

The product, in the report: GEAdora. It is only about 3 years old:

Microwave started humming, opened the door and it was hot inside, really hot like it was cooking: Unplugged it and it did the same thing. It was cooking and humming with the door closed while being off. All I can say is I am glad we were home at the time. It was so hot inside I am sure it would have caused a fire. Also,looking on “Consumer Affairs” complaints and reviews, this is not an isolated incident. I consider this to be a serious defect:

Model
Adora
Serial number
TA226512B
Bought from
Home Depot, Georgia
Bought
Dec 17, 2014, about then
Where
Carrollton, Georgia: Home/Apartment/Condominium
Who was involved
Age 62, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20171022-78341-2147396608. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 23, 2017, sent to the company Sep 15, 2017, published by CPSC Sep 29, 2017

The product, in the report: GE Microwave Oven

GE brand microwave oven model number HVM1540DP1WW manufactured JUNE 2011 serial number LV201627B. When I was at home microwave starts working by itself. When I try to turn it off the buttons did not work and I disconnected power plug from the power outlet. After 10 min I plugged in and microwave starts working (EMPTY MICROWAVE) again. I called GE and they tried to charge me for testing, driving, labor and parts, parts only cost $206 plus tax, the defective part was Keypad front panel assembly. After talking with manager they sent me a free parts and I changed it by myself, I am a mechanic. The microwave works now. I made a research online and decided to inform everyone because this issues can cause a fire - life danger. GE had no recalls for that appliances but should have had now. I recorded a video clip how microwave started working by itself.

Model
HVM1540DP1WW
Serial number
LV201627B
Bought from
Home depot or Lowes, Illinois
Bought
Mar 9, 2012, about then
Where
Lisle, Illinois: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Elecrtric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20170623-43470-2147399457. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jan 28, 2017, sent to the company Feb 13, 2017, published by CPSC Feb 28, 2017

The product, in the report: GE Series 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven - Stainless

Glass on Microwave Oven Door Shattered: This microwave was a replacement microwave oven provided (and installed) by GE during a service call to my residence approximately one to one and a half years ago. The first microwave oven (was less than a year old) and was malfunctioning but under warranty and was replaced. The replacement oven was manufactured in December of 2014.
On January 23, 2017 my wife went to use the microwave to reheat food. This was in the morning and the microwave had not been used since the following night. She proceeded to open the door of the empty microwave when the glass on the front door shattered into tiny little pieces. Some of this glass exploded outward and into the kitchen. The microwave was an above the stove style mounted oven and therefore right about eye level. Little shards of glass went everywhere including into my wife’s face, neck and chest area. She quickly flushed her eyes with water and we subsequently went to an eye specialist that morning for an eye exam as a precaution. Please note that when I cleaned up the glass I found pieces approximately 15 feet away from the microwave.

Model
JVM7195SF1SS
Serial number
ZD203312B
Bought from
GE Service Center
Bought
Mar 1, 2015, about then
Where
Mays Landing, New Jersey: Home/Apartment/Condominium
Who was involved
Age 47, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Injury, Seen by Medical Professional

CPSC report 20170128-ABBE6-2147407586. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 26, 2017, sent to the company Sep 7, 2017, published by CPSC Sep 22, 2017

The product, in the report: Over the range microwave oven

1/24/2017: At 4:00am, the consumer was awaken by a burning odor. She went to the kitchen and found that the microwave oven had turned itself on and it was on fire. The consumer said that she had a bag of chips inside of the microwave and they were burned. There were actual flames inside of the microwave and when she opened the door, they increased. The consumer used a nearby aerosol fire extinguisher to put out the fire. She estimates that the flames were approx. 6” high.
There were no injuries.
The consumer’s bedroom is right off the kitchen and she caught it immediately. Damage was limited to the microwave oven and the chips inside.

Model
JVM1540 DP1WW
Serial number
ST900493B
Bought from
Daniaels Hardware & Appliances, Pennsylvania
Bought
Jan 11, 2014, about then
Where
Jefferson Hills, Pennsylvania: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20170126-A3FDD-1626949. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 14, 2016, sent to the company Dec 22, 2016, published by CPSC Jan 9, 2017

The product, in the report: Counter-top microwave oven, black

Although turned off with the door closed, the microwave turns itself on at odd hours of the day and night and then remains on indefinitely.

Model
WES1450DS1BB
UPC
Unknown
Serial number
VZ116263L
Bought from
Walmart
Bought
Mar 21, 2013
Where
El Lago, Texas: Home/Apartment/Condominium
Who was involved
Age 73, Male
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20161214-BB71B-2147409462. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 21, 2016, sent to the company Sep 13, 2018, published by CPSC Sep 27, 2018

The product, in the report: over the range microwave

The microwave was in the off position and she noticed that it caught fire.
The consumer used the microwave as a timer for approximately 1 hour and it stopped by itself. Approximately 30 minutes later, it caught fire. The consumer put the fire out by use of a fire extinguisher. Damage was limited to the microwave. The fire was contained inside of the microwave oven, but the consumer believes if there had been a couple more seconds, the flames would have escaped outside and burned a cabinet above it..
The consumer has never had any problems with this microwave before.
The consumer plans to contact the mfr.

Model
JVM1540SM5SS
Where
Yardley, Pennsylvania: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20161121-EE2A2-1609380. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 7, 2016, sent to the company Nov 17, 2016, published by CPSC Dec 2, 2016

The product, in the report: GE Over-the-range 1.6 cu. ft. microwave oven Model: JVM3160RFSS Serial: GD282802A Manufactured: April 2014. Assembled in China.

Product: GE Over-the-range 1.6 cu. ft. microwave oven Model: JVM3160RFSS Serial: GD282802A Manufactured: April 2014. Assembled in China.
Incident: This microwave oven was installed over a gas cooking range. It operated normally for 18 months. On November 2, 2016, while heating food, the glass on the door spontaneously shattered. The door was not subjected to mechanical impact.
Design issue: When a microwave oven is used above a cooking range, the range burners cause cyclical heating of the microwave door. Possibly the cycles of heating and cooling over time weaken the heat-tempered door glass, resulting in eventual failure by spontaneous shattering.
On this model, the input vents of the microwave exhaust fan are located near the back. This location makes them less effective for venting hot air. This is a product design concern that merits careful investigation.

Model
JVM3160RFSS
Serial number
GD282802A
Bought from
Pre-installed in purchased house.
Bought
Oct 1, 2014, about then
Where
Princeton, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20161107-92CB2-2147411013. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 18, 2016, sent to the company Aug 26, 2016, published by CPSC Sep 12, 2016

The product, in the report: GE Microwave

GE Microwave turned on by itself multiple times, Running for a 1 minute time period during each occurrence Showing a key pad error code.

Model
JVM1540SN1SS
Serial number
SS 900976B
Bought from
Best Buy, New Jersey
Bought
Jan 1, 2015, about then
Where
Willingboro, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20160818-B3B8A-2147414930. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 1, 2016, sent to the company Aug 19, 2016, published by CPSC Sep 2, 2016

The product, in the report: built-in microwave oven

The microwave turns on by itself and runs continuously. The problem has happened numerous times. The consumer plugs the microwave into the outlet when she wants to use it and unplugs it when she is finished.
The problem started back in 2010. However, the consumer has contacted the firm 3 times so far. The microwave turned on, while the tech. was at her home and he relayed this information to their technical department. The problem has been confirmed to be caused by a failure in the microwave’s smart board (control system).
The smart board has been replaced twice by the mfr. The first time she reported the problem, the mfr’s technician indicated that the wiring in the microwave was wrong. The technician ended up rewiring the microwave and replacing the smart board. This was done back in early 2010.
2013: The same problem started happening and a mfr’s technician came out and replaced the smart board again.
2014 & 2015, The same problem started happening intermittently, but it eventually corrected itself. The consumer notified the mfr., but since the problem stopped, it was concluded that a technician did not need to come out.
2016: The same problem started again and the consumer contacted the mfr. However, this time, their rep. told her that the microwave is beyond the warranty period. The mfr. has informed the consumer that the microwave can be fixed, but she would have to pay for it to be repaired. The consumer is not willing to cover the cost, because of the safety hazard. The mfr. offered her $50 towards the purchase of another product, but she does not want another microwave by this mfr.
The consumer believes that this could cause a fire if she was not home when this happened.

Model
JNM1541DN1BB
Serial number
SS902068B
Bought from
unknown
Bought
Dec 12, 2009, about then
Where
Waldorf, Maryland: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20160801-3036E-1585538. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 28, 2016, sent to the company Aug 5, 2016, published by CPSC Aug 19, 2016

The product, in the report: General Electric (GE) over-the-range sensor microwave oven model JVM6175SFSS

General Electric (GE) over the range microwave oven model number JVM6175SFSS. Surface lights would not turn off. GE service repaired the microwave under warranty. Was in use less than 8 weeks. Service technician found wiring for light bulbs was shorted to microwave chassis at reflector for lights. Repair was to cut wire and splice back together. Reference GE Customer Cares case number [REDACTED].

Model
JVM6175SFSS
Serial number
LF209902B
Bought from
Sargent Appliance, Michigan
Bought
Mar 1, 2016, about then
Where
Royal Oak, Michigan: Home/Apartment/Condominium
Who was involved
Age 56, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20160728-E7678-2147416498. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 20, 2016, sent to the company Jul 28, 2016, published by CPSC Aug 15, 2016

The product, in the report: White over the counter microwave

GE MODEL:JVM1540DM5WW SERIAL #:LZ211915L Manufactured June 2012 Microwave began operating by itself. Opening the door didn’t turn it off, only unplugging it turned it off, however, plugging it back in immediately caused it to start running again. This continued for the next 5 unplugging’s and replugging’s, finally after about the 5th time- after leaving it unplugged for an hour or so, the microwave acted normal again and did not turn on upon plugging it in. It reverted to normal behavior and operation.

Model
JVM1540DM5WW
Serial number
LZ211915L
Bought from
HOME DEPOT, New Jersey
Bought
Jun 1, 2013, about then
Where
Rockaway, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances, a Haier company
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20160720-0B725-2147416713. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 9, 2016, sent to the company Apr 18, 2016, published by CPSC May 2, 2016

The product, in the report: GE microwave oven combo

we were using our GE oven to cook our Ham on Easter Sunday 2016 when it had finished we turned the oven off and were all making our plates when all of a sudden I noticed our Microwave above the oven it’s time was powered off which was not normal. I went over and opened the door and it was so HOT inside the Microwave like someone had used it for 20 mins . NO ONE had used it as we had just cooked our ham and made everything else on the stove. I left the door open to cool it off . After I shut the door my older Daughter hear Arching and smelled smoke coming from the top of the Microwave . you could see smoke also coming up like it was catching on fire. I had my husband run and shut the power off to them both. I called the company we rent from. it has taken them 2 weeks and because there is NO RECALL on them and even though it was arching and smoking they tell me it is safe to use and there is NOTHING wrong with them even though it shut off by itself and got boiling hot inside without using it. I am not puTting my family at risk and having our house catch fire when we have reported this problem 3 or 4 xs now since NOV. the model date on it is DEC 2012 the model number is JTP90DP4WW SERIAL # ZZ606196Q . These things are dangerous to have plugged into each other getting hot like this whomever came up with this idea is an IDIOT. bring back the normal Stove with an oven under it and a regular on the counter Microwave .

Model
JTP90DP4WW
Serial number
ZZ606196Q
Where
plumas lake, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GENERAL ELECRIC, made or sold by GE Appliances
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20160409-CE5D7-2147420334. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Mar 14, 2016, sent to the company Mar 22, 2016, published by CPSC Apr 5, 2016

The product, in the report: General Electric microwave combo wall oven

General Electric microwave combo oven
The microwave part of the unit overheated and smelled like burning plastic, unit kicked the circuit breaker and the microwave part of the unit is not working. Control panel does not light up.

Model
JTP90DP2
Serial number
ZT609269Q
Bought from
Lowes
Bought
Mar 6, 2009, about then
Where
Beaver Falls, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances
How badly, in CPSC’s words
Unspecified

CPSC report 20160314-F3BA6-2147420940. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 2, 2016, sent to the company Feb 11, 2016, published by CPSC Feb 26, 2016

The product, in the report: GE Over-the-Range Profile Microwave Oven Spacemaker XL Sensor Model No. JVM 1350BW002 Serial No. GS 944992S Black

GE Over-the-Range Profile Microwave Oven (Model # JVM1350BW002; Serial # GS944992S) caught fire behind the control panel. Flames shot out from where the door claps grab. We were able to extinguish with a fire extinguisher which if it were not available. we would have suffered serious damage. Local fire department was called and check out walls behind the oven for damage. Not found. However, we did suffer smoke damage and white powder from fire extinguisher is throughout house.
GE was called and the technician diagnosed the cause as a fire in the magatron. GE Customer Relations only offered a discount coupon to purchase a new GE appliance. They were not moved that their product could have destroyed our house and perhaps injury. This incident certainly substantiates the need for a recall investigation.

Model
Spacemaker XL Sensor, Model No. JVM1350BW002
Serial number
GS944992S
Bought from
Home Appliance
Bought
Aug 7, 1997
Where
Malverne, New York: Home/Apartment/Condominium
Who was involved
Age 72, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand General Electric Profile Microwave Oven, Spacemaker XL Senso, made or sold by GE Appliances
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20160202-14268-2147422083. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 27, 2016, sent to the company Feb 4, 2016, published by CPSC Feb 22, 2016

The product, in the report: GE Microwave oven

I had heated a cup of coffee in the microwave. When I got it out and shut the door, the microwave restarted even though there was no count-down time showing on the timer. I opened the door, pushed the clear/off button and shut the door. The microwave did not restart. About 20 minutes later, the microwave started up again (the light came on along with the fan noise). I opened the door and it turned off and left the door open for the rest of the day. The next morning I contacted GE customer support via chat and later by e-mail and reported the problem. I was referred to their service department. I believe this is a serious safety issue. If the microwave came on during the night instead of when I was sitting there, the consequences could have been severe.

Model
JES1656SRSS
Serial number
FD252401A
Bought from
Grand Appliance
Bought
Apr 24, 2014
Where
Fitchburg, Wisconsin: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20160127-67997-2147424255. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 27, 2016, sent to the company Feb 4, 2016, published by CPSC Feb 22, 2016

The product, in the report: General Electric Microwave - 30 inch OTR

Cooking bacon in the microwave - thought it was working - started smelling burning - then flames behind keypad -- managed to put it out with fire extinguisher.

Model
JVM1540SPSS
Serial number
TT903245B
Bought from
Oliver Dyer’s Appliance, Texas
Bought
Mar 29, 2011
Where
Fort Worth, Texas: Home/Apartment/Condominium
Who was involved
Age 67, Male
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20160127-9B83D-2147424254. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 14, 2015, sent to the company Dec 22, 2015, published by CPSC Jan 7, 2016

The product, in the report: GE microwave oven model # JVM1740DM1CC

GE Microwave oven model #JVM1740DM1CC turns on and runs by itself. Nobody was near it when it started.

Model
JVM1740DM1CC
Serial number
TS900554B
Bought from
I don’t know
Where
Havertown, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 58, Male
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20151214-68793-2147425853. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 3, 2015, sent to the company Oct 13, 2015, published by CPSC Oct 27, 2015

The product, in the report: Microwave - Oven combination. (built in) produced by General Electric and sold through Sears. Model No. JKP90SP488 Ser. No. HA610893Q. Microwave portion failed

1. The product had been used earlier in the evening to heat food. 2. About 1 hour later, as I was sitting at the kitchen table the microwave started on its own. No one near it. I heard it turn on due to a loud buzzing sound and went to investigate. The LED read-out was blank and the STOP button did not stop the operation. 3. I opened the door and it stopped running, closed the door and it started up again. 4. I attempted to program it by entering the timer, but it flasher, “Set the clock” which I attempted, but it would not take the entry. 5. I went to the basement and turned off the power (220 V double breaker for the oven and microwave) and waited for about 1 minute. Thinking the electronics would reset. Turned the breaker back on and came upstairs. It was running again with the LED screen blank. 6. Opened the door to stop the unit, returned to the basement and turned off the power. 7. Called Sears for service. Due Tuesday 8. Checked the recall list and find that earlier models (older than my unit) had been on recall for this same problem, but not mine. My concern is that if I had not been sitting there in the same room, it might have caused a fire, as it is a built-in unit in wood cabinets.

Model
JKP90SP488
Serial number
HA610893Q
Bought
Aug 15, 2012, about then
Where
St. Marys, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20151002-47C06-2147427867. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 28, 2015, sent to the company Oct 6, 2015, published by CPSC Oct 21, 2015

The product, in the report: General Electric Profile Advantium 120, over the stove/range model Microwave/Oven, Model #SCA1000DWW03, Purchased in 2004. This item is used mainly when cooking extra large meals and need an extra oven. Rarely use the Microwave option as I have a counter top microwave and regular gas wall oven. Use this item about 10 to 15 times in a year. Very Limited Usage

This product is an over the range Microwave/regular baking oven and a speed cooking oven.
Friday eve, the vent cover for the mounting and fan broke off, (held by only 2 small screws that go through small plastic extension pieces of the vent. Apparently the small plastic holes broke loose and released the entire vent. Vent is 36” length x 3” depth x 3” wide.
Vent crashed down on a sauce pan full of liquid, which hit the handle and flipped pan up and over my stove top, floor, cabinets creating a large mess. WORST OF THIS WAS, I WAS SCALDED BY A GOOD AMOUNT OF THE JUICE HITTING MY LEG AND STOMACH AREA. This could have been a lot worse if a small child or my small dog would have been near.

Model
General Electric Profile Advantium, Model#SCA1000DWW03
Serial number
TF901815K
Bought from
Best Buy, South Carolina
Bought
Apr 1, 2004
Where
Charleston, South Carolina: Home/Apartment/Condominium
Who was involved
Age 68, Female
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20150926-FA8FD-2147428047. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 23, 2015, sent to the company Oct 1, 2015, published by CPSC Oct 16, 2015

The product, in the report: GE Over the Range Microwave Oven self started and had to be unplugged in stop it from running, GE model# JNM1731DM1WW SERIAL# GS900896B

Our GE microwave oven self started - we were able to turn it off by fitting the off but it self-started again after approximately 5 minutes. the second time it self-started we were unable to turn it off - we had to unplug it. The next morning we plugged it in to see if it “rebooted” but the same thing happened - we had to unplug the microwave.
Model # JNM1731DM1WW
serial# GS900896B
make - GENERAL ELECTRIC

Model
OVER THE RANGE MICROWAVE OVEN MODEL#JNM1731DM1WW
Serial number
GS900896B
Bought from
Custom Distributors, Florida
Bought
Mar 13, 2010
Where
OLDSMAR, Florida: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand GENERAL ELECTRIC, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150923-D933A-2147428144. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 16, 2015, sent to the company Jan 6, 2016, published by CPSC Jan 21, 2016

The product, in the report: Over The Counter Microwave GE OTR Built-In Microwave

The consumer stated that her microwave does not have a reflector over the surface light. The consumer stated that none of the JVM series microwaves came with reflectors.
The consumer stated that the surface light (on the bottom of the microwave) gets overheated and starts smoking. The consumer stated that the paint on the bottom panel is peeling off.
The consumer contacted Gold Star Appliance regarding the issue. They informed her to contact GE. When the consumer contacted GE, they scheduled an appointment with A&E Factory Service (Dallas, TX) for an inspection.
The consumer had a technician, [REDACTED], come out from A&E Factory Service on 9/11/15. The technician examined the surface light and mentioned that there was no reflector. The technician put a temperature gauge on the inside of the microwave. The inside of the microwave was at 180F within 5 minutes of having the surface light on. The microwave was not running. The technician contacted GE Tech Support. The technician informed GE that he has been servicing microwaves for 39 years and he has never seen a microwave without a reflector. He informed GE of the overheating issue.
GE asked the technician to see if he can order a reflector and install it. The technician stated that he could not find a reflector that was made for the JVM series microwave. The technician was informed by GE Tech Support to print out a receipt for the consumer and assign a case number. The consumer would be contacted by GE in 48 hours.
The consumer was contacted by GE on 9/16/15. The consumer missed the call at that time so she returned it later on in the day. The consumer spoke to [REDACTED], Supervisor [REDACTED], [REDACTED] and [REDACTED].
The supervisor confirmed with GE Engineers that there were no reflectors made for surface light for the JVM Series.
The consumer was informed that she can get a replacement JVM series microwave at no cost. The consumer did not want another JVM series microwave since all of them do not have the reflectors. She believes that she would run into the same issue again. The consumer asked if she could get a different series microwave as a replacement. The consumer was informed that in order to upgrade to a different series, she will have to pay $300 additional.
The consumer also spoke to [REDACTED] ([REDACTED]) and was informed the same thing. He reduced the cost of upgrade to $200 from $300.
The consumer has a warranty on the unit.

Model
JVM6172SF1SS
Serial number
MD214040B
Bought from
Gold Star Appliances, Texas
Bought
Sep 1, 2014, about then
Where
Princeton, Texas: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150916-6FD6B-1516952. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Sep 10, 2015, sent to the company Sep 18, 2015, published by CPSC Oct 2, 2015

The product, in the report: Microwave Oven

Microwave oven turned itself on because of a shorted keypad. Turned on at least two times before we realized there was a problem with the keypad. Fortunately we were home each time when it happened.

Model
WES1450DN1BB
Serial number
GT921451B
Bought from
Walmart
Bought
Jul 1, 2010, about then
Where
Xenia, Ohio: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Unspecified

CPSC report 20150910-00DF0-2147428562. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 27, 2015, sent to the company Sep 4, 2015, published by CPSC Sep 21, 2015

The product, in the report: GE 1.4 CTP microwave oven white

heating up soup in microwave. Microwave turned off. Opened door, microwave turned on (lights and turntable rotated) closed door. Opened door again because I am an idiot and same thing happened. Unplugged microwave for 10 minutes and replugged in - microwave turned on again when door was opened. Not sure if I was microwaved or not but continuing to eat dessert first just in case.

Model
JES1451DN1WW
Serial number
RV318089B
Bought from
Lowe’s
Bought
Oct 28, 2011
Where
Renton, Washington: Home/Apartment/Condominium
Who was involved
Age 59, Female
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150827-229B9-2147428938. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 16, 2015, sent to the company Aug 24, 2015, published by CPSC Sep 8, 2015

The product, in the report: GE Over the Range Microwave Combo Convection Oven.

My GE Over the Range Microwave spontaneously started operating while I was home and started smoking and smelling of burning insulation. Everything around it was super hot, too! Luckily, I was able to unplug it and the smoke stopped, but the microwave does not any longer function --- so I assume it fried itself. Very unsafe -- could have burned down my house it I hadn’t been home!
model JVM1790SK 01 serial: GM900382K Manufacture: April 2007

Model
JVM1790SK 01
Serial number
GM900382K
Bought from
Home Depot
Bought
Jul 1, 2008, about then
Where
REDMOND, Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150816-F4F1F-2147429309. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jul 29, 2015, sent to the company Aug 6, 2015, published by CPSC Aug 20, 2015

The product, in the report: over stove micro-wave

over the stove micro wave by General Electric burst into flames while in use

Model
JVM1540DM
Serial number
HA202991 L
Bought from
home depot
Where
beach haven crest, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand general electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Injury, Level of care not known

CPSC report 20150729-4B5EE-2147429829. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 27, 2015, sent to the company Aug 4, 2015, published by CPSC Aug 18, 2015

The product, in the report: Microwave oven

We purchased a GE Spacemaker Microwave Oven on 02/13/2013 from Amazon.com. Yesterday while cooking a potato in this unit, the entire inside burst into flames and the flames were about to engulf the framework around the unit. Luckily my wife saw what was going on and I grabbed a fire extinguisher and put it out.

Model
JVM1540SM5SS
Serial number
VZ207207L
Bought from
Amazon.com
Bought
Feb 13, 2013
Where
Fairhope, Alabama: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150727-C639A-2147429921. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 19, 2015, sent to the company Aug 5, 2015, published by CPSC Aug 19, 2015

The product, in the report: GE Spacemaker Microwave Oven Model #JVM1540DN1BB

microwave is going on by itself. this has happened a number of times and we are now keeping it unplugged. no one has been injured or any damaged caused by it.

Model
Space Maker Over the Range #JVM1540DN1BB
Serial number
TS906527B
Bought from
GE Store
Bought
Oct 6, 2009
Where
Staten Island, New York: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150719-4ACCE-2147430161. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 15, 2015, sent to the company Jul 23, 2015, published by CPSC Aug 6, 2015

The product, in the report: Home use microwave oven

GE microwave oven starts on its own.

Model
WES1450D S1BB
Serial number
1010 33 L
Bought from
WalMart
Bought
Aug 1, 2012, about then
Where
Pittsburg, Kansas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150714-065A6-2147430279. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 13, 2015, sent to the company Aug 13, 2015, published by CPSC Aug 27, 2015

The product, in the report: Microwave

07/10/2015 - The consumer had not used her microwave in approximately nine hours. She was approximately ten feet away from the unit when all of a sudden she heard it go off. The consumer came over the microwave and pressed STOP. The microwave turned off. The consumer states that a few minutes later, the microwave self-started again. The consumer went over and pressed STOP and it turned off. This happened a total of approximately five times. The consumer eventually unplugged the microwave from the wall socket. She states that the microwave always turned on the EXPRESS 1-Minute cycle.
07/11/2015 - The consumer plugged in her microwave. She put some food in it to heat and it worked accordingly. A few minutes later, the microwave self-started again on the same cycle as the day before. The consumer pressed STOP and it turned off. This happened once more before the consumer unplugged the microwave from its wall socket again.
07/13/2015 - The consumer contacted the manufacturer and explained what had been happening with her microwave. The representative she spoke to informed her that the unit is no longer under warranty and so they cannot provide any assistance to her. Because it was a safety concern, they said they could send a Service Technician to inspect the unit and she would get a discount. They also gave her the option of receiving a discount towards the purchase of a new microwave from them. For the price of $246.00, which is almost the cost of the unit.
7/20/15 After several more attempts to use the microwave, it always self starts, so the consumers leave it unplugged.
The consumer does not know if she will choose any of the offered options.
The consumer has no injuries nor previous incidents to report. The consumer believes this product poses a safety hazard.

Model
HVM1540DP1BB
UPC
Unknown
Serial number
GT921589B
Bought from
Home Depot, New Jersey
Bought
May 15, 2010, about then
Where
Allentown, New Jersey: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150713-F0BB1-1496118. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 6, 2015, sent to the company Jul 14, 2015, published by CPSC Jul 28, 2015

The product, in the report: GE microwave oven, over-the-range style with integrated vent fan, white color

Microwave oven repeatedly turned itself on without any user interaction. This happened about every 3 minutes. The display showed “Express” and the oven appeared to be fully activated (turntable spinning, light on, motor running, etc). I kept turning off the oven using the keypad.
When I opened the door to prevent the problem from occurring, the oven appeared to try starting by itself again. After a few attempts, the oven began to beep and a message showing “keypad needs service” showed on the display

Model
JVM1540DN1WW
Serial number
GS 904002 B
Where
Monroe, New York: Home/Apartment/Condominium
Who was involved
Age 35, Male
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150706-F2DE5-2147430524. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 1, 2015, sent to the company May 21, 2015, published by CPSC Jun 5, 2015

The product, in the report: Microwave Combo Wall Oven

05/15/2010 (Approximate) - The consumer was using her microwave unit when all of a sudden it stopped working after she heard a pop noise. The circuit breaker supplying power to the unit was damaged and the consumer had to call an Electrician to come and replace said circuit breaker as all the wires were burnt.
The consumer contacted the manufacturer and they sent a Service Technician. The Service Technician informed the consumer that he could not tell what part needed to be fixed as the product’s information (model, serial, etc.) had been erased.
The consumer contacted the manufacturer and informed her that her unit was recalled. The manufacturer informed the consumer that without product information, they could not repair the unit.
The consumer contacted another Service Technician and when he inspected the unit, he informed the consumer that her unit was included in a recall. The consumer had to pay out of pocket to fix the unit.
04/24/2015 - The consumer’s daughter informed the consumer that she was using the microwave and it was making more noise than usual.
04/29/2015 - The consumer’s daughter went to use the microwave to heat up some food and set it to two minutes. Her daughter complained that the microwave was making more noise and sparking than usual still and when the unit stopped, the consumer indicates her daughter complained as well that the food did not heat.
05/01/2015 - The consumer contacted the manufacturer and explained everything that has been happening with the unit. The representative informed the consumer that she saw the notes of the previous times the consumer had called. The consumer was informed they would send a Service Technician but that without the serial number, they could not do anything.
The consumer indicates that there are burn marks inside the microwave as well as above the microwave’s casing on the cabinet. The consumer’s husband, a Veteran, is on dialysis due to injuries incurred while at war and so a lot of his food has to be heated hence not having a working microwave is becoming a burden for the consumer.
The consumer does not feel safe using the unit so she has since then stopped using it. The consumer believes this product poses a safety hazard.
The consumer added, on May 5, 2015, GE Consumer Relations sent a GE repair person to look at her oven combo. The consumer noted the repair person said she needed a part which they were charged first $580.00, then he [technician] discounted it to $269.68. The consumer also noted the technician put the part in and two days later the microwave did the same thing again, and it is not working.
The consumer also added she enclosed a copy of receipt of service.

Model
Unknown
UPC
Unknown
Serial number
Unknown
Bought from
Sears, California
Bought
Jun 15, 2005, about then
Where
Riverside, California: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150501-E97AC-1482416. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 2, 2015, sent to the company Apr 10, 2015, published by CPSC Apr 24, 2015

The product, in the report: microwave oven with a turntable and with button switches to turn the turntable off / on

As I reported in report number 20150324-1EA09-2147434280 on 3/24/2015, my GE microwave set paper towel / plate on fire when operated with the turn table off as the item being microwaved was too large for it to rotate. Also, when I placed two small plates in this microwave to warm them & turned the turn table off as they were too large to rotate & removed the plate nearest the “microwave beam” and handed it to my wife, it blistered her hand such that she dropped the plate and had to be treated for the minor burn injury. I contacted GE & they eventually sent a technician to check my microwave. He stated that it “worked as designed”. After further follow up with GE, they offered to have a second technician check the microwave. He called me today & stated that, per GE’s instructions, he would charge me for the “service call” if he found that the microwave worked as designed. After he told me how he was going to test the microwave, which was rudimentary at best, I declined to have him make the service call. One technician stated that he is seeing more fires in microwaves, now that more recycled material is being used in paper products, the other indicated that the design of the microwave oven is such that fires can occur and that hot spots in dishes routinely occur. GE states that this microwave works as designed & it causes fires & causes bodily harm to users, with no warnings included in the associated literature. As such, this microwave has a MAJOR DESIGN FLAW THAT IS HAZARDOUS TO USERS and should be recalled completely. This type microwave should not be allowed to be sold in the USA without appropriate design changes to eliminate the current hazard or should at least REQUIRE HAZARD WARNINGS BE PLACED PROMINENTLY ON THE APPLIANCE AND IN THE USER LITERATURE to not use the buttons to turn the turntable off except under very limited operating conditions!!!!!!.

Model
pem31sf1ss
Serial number
hd221995a
Bought from
appliancesconnection.com
Bought
Oct 24, 2014
Where
Goodrich, Michigan: Home/Apartment/Condominium
Who was involved
Age 69, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20150402-7068B-2147434042. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 25, 2015, sent to the company Apr 2, 2015, published by CPSC Apr 16, 2015

The product, in the report: Microwave oven for over stovetop.

We purchased a GE Microwave that turns on by itself at random times. If an item is left in the microwave, that item can be baked any number of times before we become aware. We have heard the microwave go off at various times of the night. We have found items in the microwave scortched and smoking, setting off the smoke detector nearby. We have unplugged the unit to stop this action. We plug in only to use, then unplug. The item is GE Microwave Model: JVM1540DP1WW Serial Number: RT 956926B Manufactured: August, 2010
We believe this to be a dangerous item, as it does not give warning that it will run.

Model
JVM1540DP1WW
UPC
Unknown
Serial number
RT 956926 B
Bought from
Kmart or Lowes
Bought
Apr 15, 2011, about then
Where
Loxahatchee, Florida: Home/Apartment/Condominium
Who was involved
Age 49, Male
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150325-847C6-2147434239. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 21, 2015, sent to the company Mar 30, 2015, published by CPSC Apr 13, 2015

The product, in the report: This is a over the stove mounted micowave oven.

I own a GE Microwave oven that is in my vacation home. The model number is JVM1540DN1WW. The Serial number is FS 901911 B. The microwave starts a cooking mode for 1 minute by itself. It just spontaneously starts cooking. Prior to this incident, we would enter our home and find it beeping incessantly.

Model
JVM1540DN1WW
Serial number
FS 901911 B
Where
Hilton Head, South Carolina: Home/Apartment/Condominium
Who was involved
Age 63, Male
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150321-4177A-2147434360. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 9, 2015, sent to the company Mar 16, 2015, published by CPSC Mar 30, 2015

The product, in the report: Wall oven/microwave combo

Microwave comes on whenever the door is closed even when not being used. The oven emits microwaves, but no fans or lights are on and timer is not set. Has almost caused a fire when food was in microwave after timer went off, but microwave continued to cook. You can boil water just by putting it in the microwave and closing the door. The microwave only turns off with the door open.

Model
JKP90SP4SS
Serial number
HD607942Q
Bought from
geoutlet.com
Bought
Sep 3, 2014, about then
Where
Georgetown, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150309-B9764-2147434728. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 2, 2015, sent to the company Apr 7, 2015, published by CPSC Apr 21, 2015

The product, in the report: Over-The-Stove Microwave Oven

02/15/2015 (Approximate) - The consumer’s wife opened the microwave door and all of a sudden, the turntable started spinning. The consumer’s wife and her husband tried closing the microwave door several times and pressing the OFF button however, whenever they opened the microwave door, it would start again. The couple tried unplugging and plugging back the unit but nothing worked: the microwave would turn itself on when it was opened and turn off when its door was closed.
The consumer’s wife stated that if they programmed the unit, it works fine but when the door is opened, it starts again so they do not want to use it because of this same reason.
The consumer’s wife indicates that the only way the microwave will function properly is if it is unplugged, the microwave door is opened, the food container is inserted, the microwave door is shut, the microwave is plugged back in, and then started. You then have to stop the microwave, unplug it, open its door, take your food out, and then plug it back in. The consumer’s wife states that although this works, they only tried it a few times but that they are not using the microwave because they do not feel safe using it.
The couple tried this for the first three or four days. The consumer’s wife indicates that they use their unit approximately three to four times on a daily basis.
02/27/2015 - The consumer contacted the manufacturer. After explaining his microwave situation to a representative, the representative informed the consumer that they had not heard of this before. The consumer was informed that they do not service his area but that they could refer them to a couple of service companies so they can inspect his unit. The consumer refused this information. The consumer asked to speak to somebody else about technical issues but he was informed that they do not give any technical information to consumers.
The consumer contacted a service company, Judd & Black, but was informed that they could not assist him as they do not service microwaves by General Electric. The consumer was informed that the issue he is having with his unit is most likely due to the microwave door. The consumer was advised that it would be better to just buy a new microwave since the cost to fix it would be high.
The consumer went online to see if other people had been having issues with microwaves and found out that they have, though he is not aware if with his same model. The consumer plans on replacing his unit for a newer one.
The consumer has no other incidents or any injuries to report. The consumer believes this product poses a safety hazard.

Model
JVM1740
UPC
Unknown
Serial number
JVM1740DMIWW
Bought from
Sears, Washington
Bought
Nov 15, 2009
Where
Marysville, Washington: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150302-811CD-1471551. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 25, 2015, sent to the company Mar 6, 2015, published by CPSC Mar 20, 2015

The product, in the report: GE spacemaker, under the counter, microwave oven. model jvm 1540 SN 202292L

Emailing to provide CPSC with a notification that the GE microwave spacesaver I purchased from Home Depot model JVM1540, SN 202292L caught on fire. I was warming up a plate for 4 min. Smelt plastic burning. Returned to the microwave to find the inside top plastic piece of the microwave was on fire. The GE microwave was purchase in june of 2013 from Home Depot.
[REDACTED]

Model
JVM 1540
UPC
unknown
Serial number
202292L
Bought from
home depot
Bought
Jun 16, 2013
Where
Reno, Nevada: Home/Apartment/Condominium
Who was involved
Age 56, Male
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150225-35582-2147435079. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 2, 2015, sent to the company Feb 10, 2015, published by CPSC Feb 26, 2015

The product, in the report: GE Microwave model #JVM1750SM1SS, serial no SS900883 B , manufactured September 2009

My GE over the range microwave turns on by itself. This started happening over a year ago. We now have to keep it unplugged and only plug in when we want to use it. We are afraid it would start a fire. Called GE customer service and they say they never had any previous complaints about this issue. Since it is over two years old they will not replace the microwave.

Model
JVM1750SM1SS
Serial number
SS900883 B
Bought from
PC Richards
Bought
Mar 10, 2010
Where
Flushing, New York: Home/Apartment/Condominium
Who was involved
Age 54, Female
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150202-6EBAD-2147435801. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 22, 2014, sent to the company Jan 5, 2015, published by CPSC Jan 20, 2015

The product, in the report: GE, over-the-stove, microwave oven. The model number is JVM1540DM2BB. It was manufactured January 2008.

My mother’s microwave oven (GE model# JVM1540DM2BB, manufactured Jan 2008) caught fire while it was being used. The oven was set to high and had been cooking a veggie burger for about five seconds when we heard a loud crackling and popping sound. We stopped the microwave by opening the door and made sure there was nothing inside the microwave that shouldn’t be (metal or unknown objects). Once it was clear that only the veggie burger was inside the oven we restarted the oven. Right after (only a second or two) I started cooking again I noticed a flame inside the microwave. The flame was not in the cooking cavity of the oven but rather it was inside the plastic housing above the control panel. The flame was visible through some slats at the top of the oven. To be clear, the food being cooked did not catch fire; rather the microwave itself caught fire within the housing of the appliance. After spraying a good deal of water into the vent/slats at the top of the oven, the flames were extinguished.

Model
JVM1540DM2BB
Where
Alexandria, Louisiana: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20141221-DA5D3-2147437675. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 10, 2014, sent to the company Dec 18, 2014, published by CPSC Jan 6, 2015

The product, in the report: Model JES was 1.4 cu. ft. countertop microwave oven, white. Model JCS was 1.1 cu. ft. countertop microwave oven, black.

Microwave Oven Only Runs with Door Open
DETAILED PROBLEM STATEMENT: When time is entered and Start button is pressed, the timer counted but no sound or lights were seen. When the door was opened, the inside bulb lit, platter rotated, and magnetron began operating. The door was quickly closed and the microwave stopped operating, but timer continued to count down.
DEVICE: General Electric Microwave Oven Model JES1451DN1WW Serial # 902300 B Manufacturer Date Feb 2009
An identical incident occured on December 15, 2011, involving a GE microwave oven model #JCSS1139BL01 (serial number not recorded).
In both cases the person was able to shut the door quickly enough to avoid receiving a burn. (Door was only open partway before RF energy was felt.)
Both microwave ovens were undamaged; door made proper contact with interlock switch and switch was functional. It is suspected that these microwave ovens lack a “hard” interlock; whenever the door is opened or closed, a software interrupt is triggered with “toggles” the state of the relay controlling the fan, platter, and magnetron tube.

Model
JES1451DN1WW
Serial number
902300B
Bought from
Don’t remember, South Carolina
Bought
May 4, 2009, about then
Where
Seneca, South Carolina: Industrial
Who was involved
Male
The reporter’s relation to them
No Relationship
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20141210-C7C1D-2147438050. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 25, 2014, sent to the company Feb 11, 2015, published by CPSC Feb 27, 2015

The product, in the report: Over the range microwave; black color

The consumer would like to file a report on her unit, which she feels poses a fire hazard.
On 11/23/14 the consumer was in the kitchen washing dishes when she noticed that the unit turned on spontaneously. The unit began to run as if it was set to heat up an item. The consumer did not notice what was displayed on the control panel. The consumer was shocked that the unit turned on by itself and about 30 - 40 seconds later she pressed the clear button on the unit. The unit turned off but after 1 minute the unit began to beep very loud. The consumer noticed the control panel displayed an error about the circuit board but she does not remember what exactly was on the control panel. The consumer pressed the clear button to stop the beeping noise. The unit would stop beeping for about 1 minute and then begin beeping. The consumer would press the clear button again and this repeated 3 times.
The consumer unplugged the unit and waited for one minute. Then the consumer would plug the unit back in and the unit would immediately begin beeping. This repeated for about 3 times. The consumer has unplugged the unit and it has remained unplugged.
The consumer uses the unit at least once a day.
The consumer has not contacted the firm but plans to after filing this report.

Model
HVM1540DP1BB
UPC
Unknown
Serial number
AV934298B
Bought from
Home Depot, Missouri
Bought
Jul 1, 2011, about then
Where
Grandin, Missouri: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20141125-7B7A5-1444246. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 25, 2014, sent to the company Oct 20, 2014, published by CPSC Nov 3, 2014

The product, in the report: GE Profile Spacemaker XL1800 Over-the-Range Microwave Oven; white color

On 9/24/14 the consumer heard a fan like noise and noticed the unit was on. The unit was running like it was set to heat a item inside. She tried to shut off the unit but it would not shut off. The consumer opened the unit’s door and states the fan continued to run. The consumer states when she closed the door the unit immediately turned back on. The consumer states she could not get to the unit’s cord outlet to unpug the unit so turned off the circuit breaker.
The consumer states a friend assisted her to unplug the unit so she could turn the circuit breaker back on.
The consumer did not see any smoke and states there were no property damages.
The consumer states she has not had any prior incidents.
The consumer is disabled and only could provide the model and serial number at this time.
The consumer states the appliances came with the home.
The consumer feels the unit poses a fire hazard.

Model
JVM1850WD001
UPC
Unknown
Serial number
DA906601S
Bought from
Unknown
Where
brentwood, California: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140925-C8A3E-1430831. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 24, 2014, sent to the company Oct 2, 2014, published by CPSC Oct 17, 2014

The product, in the report: Over the range microwave kitchen, white RF Output Frequency: 2450 MHz Made in Malasia

On or about the evening of September 19, 2014, my mother was in the kitchen and informed me that the microwave start on its own. I looked at the display and saw that it was blank. That is, the time was not displaying as it normally does. A few minutes later, while my mother, my uncle, and I were in the kitchen, the microwave turns on again. This time, the three of us saw the microwave turn on by itself. We quickly unplugged it for fear of a safety hazard. I noticed that there are two other reports of this nature in the past couple months. This needs to be investigated.

Model
JVM1540DN1WW
Serial number
AT 944972 B
Bought
Sep 1, 2012, about then
Where
Kansas City, Missouri: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand GE-General Electric Co., made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140924-BCCA0-2147440659. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 16, 2014, sent to the company Sep 24, 2014, published by CPSC Oct 8, 2014

The product, in the report: GE over the counter microwave. Have already provided model etc in this report

GE over the counter microwave with a metal shelf caught fire and started arcing on September 8 of this year. I noticed it after a few seconds and turned it off. Plastic tab in wall is all blackened, there is a black streak from the fire on the wall of the mike and little black specks all over inside.
I am scared to use it and feel it must be replaced.

Model
hvm1750dp1ww
Serial number
dt939-897-b
Bought from
Home Depot
Where
Durham, North Carolina: Home/Apartment/Condominium
Who was involved
Age 53, Female
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140916-9803C-2147440890. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 13, 2014, sent to the company Aug 21, 2014, published by CPSC Sep 5, 2014

The product, in the report: GE Over the Range Microwave Oven Model #JVM1750DM1BB Serial #AS900914 B Manufactured January 2009 Made in Malaysia

My over the range GE microwave oven began starting on its own and would not shut off until I shut off the breaker switch. It was very frightening and it appears this would cause a fire. I tried using the microwave again but after an hour or so it started on its own again.

Model
JVM1750DM1BB
Serial number
AS900914 B
Bought from
George Washington Toma, Massachusetts
Bought
Jun 1, 2012
Where
Whitman, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 57, Female
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140813-3AE90-2147441963. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 29, 2014, sent to the company Aug 22, 2014, published by CPSC Sep 8, 2014

The product, in the report: Spacemaker Microwave oven, white color

The consumer had a measuring cup filled with water that she placed in the microwave and set it for 2 and a half minutes. After about 1 and a half minute, she took the cup out of the microwave. She then shut the microwave door and pressed the stop/off button.
A few seconds later she heard a pop noise come from the microwave. When she turned around she saw flames coming from the microwave. She states the flames were coming from the top of the microwave on the inside. She opened the door and put out the fire with a towel. She states the plastic had melted from the top of the microwave and created a hole.
The consumer states she did not use the microwave for anything prior to using it to heat up water.
The consumer has not had any prior incidents.

Model
JVM1540DM5WW
Serial number
AA208051
Bought from
Home Depot, California
Bought
Feb 15, 2013
Where
Milpitas, California: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140729-EE17F-1419890. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 17, 2014, sent to the company Jul 25, 2014, published by CPSC Aug 8, 2014

The product, in the report: Above the Cooktop Microwave Oven (GE JVM1540DM5BB). Serial #DA202189L.

Hook inside microwave smokes, burns & is melting.

Model
JVM1540DM5BB
Serial number
DA202189L
Bought from
Lowes, Maryland
Bought
May 17, 2013
Where
Camp Springs, Maryland: Home/Apartment/Condominium
Who was involved
Age 61, Female
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140717-D8F94-2147442790. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jun 27, 2014, sent to the company Jul 8, 2014, published by CPSC Jul 22, 2014

The product, in the report: GE microwave model WES1450

GE microwave oven model WES1450 turns itself on, “REHEAT” is displayed on the display panel. I unplugged the unit then plugged it back in, within 5 minutes it did it again. I contacted GE consumer relations, they said the oven was out of warranty and that no parts were available to fix my oven. They offered me a $30 credit towards the purchase of another GE microwave oven. I won’t buy another GE microwave until someone can guarantee that this same problem won’t happen again.

Model
WES1450
Serial number
TT915218B
Bought from
wal-mart, Colorado
Bought
Dec 6, 2010
Where
Delta, Colorado: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Unspecified

CPSC report 20140627-3E038-2147443313. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 17, 2014, sent to the company Jul 22, 2014, published by CPSC Aug 5, 2014

The product, in the report: Built in microwave, over the range

The consumer stated that the microwave came with the home that she purchased in 2007.
The consumer stated that she contacted GE in 2007/2008 for issues with the unit. The manf came out and replaced the control board. The repair was done under warranty.
The consumer stated she started getting error message “F3.” The consumer contacted the manf again in Jan 2012 regarding that issue. The technician came out and inspected the unit. The consumer was informed that the control panel needed to be replaced again. The consumer was informed that she would have to pay for the part. The consumer did not get the unit repaired.
The consumer stated that after that, she continued to use the microwave. The consumer stated that every time she would get the error message, she would unplug the unit for 12-24 hours. After that, the unit would work fine. The consumer stated that the error messages would appear randomly, even over night. The consumer stated that initially this issue occurred every 3-4 days, and soon went to every 2 weeks.
The consumer stated since 6/13/14, the unit started turning on by itself. The consumer stated that this occurs randomly. The consumer stated that the unit would not turn off. The consumer stated that the only way to turn off the unit is to unplug it.
The consumer will contact the manf regarding self-starting issue.
There are no recalls on this unit.

Model
JVM1650SH05
Serial number
VL906626B
Where
Clayton, North Carolina: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140617-64876-1409917. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 27, 2014, sent to the company Jun 4, 2014, published by CPSC Jun 18, 2014

The product, in the report: GE Microwave Oven: JVM1540SN1SS.

In a 3 day span, our GE Microwave Oven, model #JVM1540SN1SS, purchased in 2009, turned on by itself without any touch. We tried unplugging and plugging back in the microwave and it worked fine for around 45 minutes. At that time, it set itself and turned on for 1 minute cooking on high. We were in the other room and heard it come on. We hit cancel on the keypad, left it was nothing showing on the keypad and it turned itself back on within 15 minutes, again for 1 minute. AFter that we unplugged the microwave and left it unplugged unless cooking with it.
Contacted GE who stated it sounded like a faulty keypad and wants to charge me $300.00 to fix. I have video of it starting on its own 3 times in 15 seconds after I have manually turned it off using the keypad.

Model
JVM1540SN1SS
Serial number
FS 901663 B
Bought from
lowes
Bought
Sep 1, 2009, about then
Where
Bellevue, United States: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140527-C07BE-2147444148. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 20, 2014, sent to the company May 30, 2014, published by CPSC Jun 13, 2014

The product, in the report: General Electric sensor microwave oven- model # JES1451DN1BB manufactured Nov. 2009. Serial# VS906016B

My GE Microwave (less than 4 yrs old) started on its own. Good thing we were home, kept an eye on it before unplugging it, finally got a message saying keyboard shortage. Needless to say it has been unplugged since.

Model
JES1451DN1BB
Serial number
VS906016B
Bought from
gift, New York
Bought
May 3, 2010, about then
Where
Warsaw, New York: Home/Apartment/Condominium
Who was involved
Age 63, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140520-A0CC8-2147444388. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 3, 2014, sent to the company May 12, 2014, published by CPSC May 27, 2014

The product, in the report: Microwave oven runs with the door open, even when the time has expired and you press the Clear/Off button

My GE microwave oven, model number HVM1540SN2SS, continued to run after we opened the door. The timer would be run it’s cycle and then when we open the microwave door to remove the food, it would continue to run. We unplugged the microwave and it continued to operate in this unsafe manner for a few more days and now it no longer runs.

Model
HVM1540SN2SS
Serial number
SR 900286 B
Bought from
Sears or Home Depot, Kansas
Bought
May 1, 2010, about then
Where
Overland Park, Kansas: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140503-25BFC-2147444851. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 2, 2014, sent to the company May 29, 2014, published by CPSC Jun 12, 2014

The product, in the report: Over the range microwave

The caller stated that the his wife was using the microwave. The caller’s wife stopped the microwave and opened the door to take the content out.
The caller’s wife stated that the microwave started running again when the door was open. She immediately closed the door.
She informed the caller of the issue. The caller opened the door and the microwave started again.
The caller tried to stop and cancel the microwave function when the door was closed. The caller stated that the microwave started again when he opened the door.
The caller stated that they pulled the plug on the microwave.
The caller stated that they have not used the oven since then.
The caller stated that they do not know if the microwave was warm.
A relevant CPSC recall could not be found.
GE Followed up on our Micro. GE found bad fan switch & turn table bad. Too much money to fix.

Model
JVM1540DN1BB
Serial number
TS905269B
Bought from
Lowe’s, Florida
Bought
Jan 1, 2010
Where
Seminole, Florida: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140502-B8B75-1401021. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 21, 2014, sent to the company Apr 29, 2014, published by CPSC May 13, 2014

The product, in the report: Counter top Microwave Oven

Microwave oven turns on by its self

Model
JES1451DN1BB
Serial number
AT931660B
Bought from
Home Depot, Michigan
Bought
Apr 1, 2010, about then
Where
Novi, Michigan: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140421-D017B-2147445229. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 31, 2014, sent to the company Apr 8, 2014, published by CPSC Apr 22, 2014

The product, in the report: GE Over the Rance Microwave, Model Number JVM1540

We have multiple residents in our property that have experienced fires within their General Electric over the range microwave. All fires have been contained within the microwave itself and have not caused serious injury or property damage. All units listed below failed during the 1 year warranty period and have been replaced by General Electric.
We are very concerned because we have additional over the range microwaves in the building that could potentially catch fire and cause serious injury to our residents or damage to our property. We have installed over the last year sixty-six (66) of model #JVM1540.
Model & Serial Numbers: JVM1540 DA215159L JVM1540 DA213945L JVM1540 DA215121L

Model
JMV1540
Serial number
DA215159L, DA213945L, DA215121L
Bought from
GE, Ohio
Bought
Jan 1, 2013, about then
Where
Columbus, Ohio: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
No Relationship
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140327-936B6-2147445985. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 20, 2014, sent to the company Mar 28, 2014, published by CPSC Apr 11, 2014

The product, in the report: GE model JVM1540DP1WW Serial DT 916959b February 2010

Microwave started on its own with the door closed.

Model
JVM1540DP1WW
Serial number
DT 916959B
Bought from
Tate Electric
Bought
Mar 20, 2012
Where
Riverview, Florida: Home/Apartment/Condominium
Who was involved
Age 53, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140320-034A4-2147446168. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 20, 2014, sent to the company Apr 11, 2014, published by CPSC Apr 25, 2014

The product, in the report: Built in microwave oven

Around noon (March 2014), the consumer was in the living room when she heard a loud pop. The consumer went to the kitchen and she heard the sound of glass shattering. The microwave’s tempered glass had pop out from the frame. Some glass pieces were all over the kitchen floor. Most of the tempered glass did not fall off the microwave frame but it is completely shattered. The consumer turned off the circuit breaker to the microwave. * Please note that no one had used the microwave prior to both incidents!
The consumer covered the microwave with a plastic bags and tape so nobody can use it and to prevent more glass from falling on the floor. The consumer is not comfortable with keeping this microwave since the same incident happened back in February 2011. The *(Consumer’s home warranty people) replaced the glass in 2011.
The consumer called the mfr. after the second incident and they said that they will send the door but it is on back order until September 2014. The consumer will have to pay for the labor. Also, they will not replace the microwave but they offered to give the consumer a small discount on a new microwave. * This is a deficit & safety issue. The glass can get into someone’s eye, ear, neck hair for potential for great damage. Notes: The consumer spoke with a manufacturer’s representative, [REDACTED] ([REDACTED]) and was given Case #[REDACTED]
The microwave’s magnetron was replaced 2011 estimated
The microwave was in the home when the consumer moved in (2010).
* Updated on 04/10 with changes made by the consumer in the consent form.

Model
ZMC1095SF001
Serial number
FG908793S
Bought from
unknown
Where
Greensboro, North Carolina: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand General Electric Monogram, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140320-22200-1393016. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 15, 2014, sent to the company Jan 27, 2014, published by CPSC Feb 10, 2014

The product, in the report: GE Over the range microwave oven SpaceMaker XL 1400 Product Manufacturer’s Name: General Electric Date of manufacture or date code: September 2000 Product Model Number: JVM141OBC001

Product Manufacturer’s Name: General Electric Date of manufacture or date code: September 2000 Product Model Number: JVM141OBC001 When did you purchase this product? n/a Where did you purchase this product? n/a Type of product: Over the range microwave Product Description: Please be advised we were inside our home and noticed a very strong smell of something burning inside our home. It was coming from the microwave. The microwave was NOT on. When I opened the door, the turntable inside was rotating by itself and making a grinding noise. Apparently the motor went bad. But this did not cause the turntable to stop rotating. All the digital lights on the front of the unit were OFF. The top of the interior portion of the microwave was extremely hot to the touch and the burning smell was very strong. I also checked the interior bottom portion of the cabinet it was attached to and it was also hot. If we were not home, the heat could have easily caused ignition of the surrounding materials and subsequently a kitchen fire. I am very concerned that the unit did not have a safety feature that would have turned it off due to the extreme overheating. I am a career firefighter and have responded to many kitchen fires and situations like these are what causes these fires as you are well aware off. Just reporting it, in my opinion, even though the item is 14 years old, it should be recalled. I am not the original owner of this home, so I do not know where the previous owners purchased this product. Thank you...[REDACTED]

Model
JVM141OBC001
Serial number
SZ996606S
Bought from
not known, Florida
Where
Davie, Florida: Home/Apartment/Condominium
Who was involved
Age 39, Male
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140115-FF3AB-2147448126. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 12, 2014, sent to the company Jan 22, 2014, published by CPSC Feb 5, 2014

The product, in the report: OTR Microwave

Self starting microwave

Model
jvm1540dp1bb
Serial number
vt924636 b
Bought from
lowes
Bought
Mar 23, 2011
Where
Riverview, Michigan: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140112-2E95E-2147448240. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 16, 2013, sent to the company Jan 3, 2014, published by CPSC Jan 17, 2014

The product, in the report: Over the Range Microwave Oven

Caller stated that his microwave oven started up spontaneously by itself, he was unable to power off, the control panel was irresponsive, he had to reach up and unplug the power. He feels that if no one was present it could have caused a house fire.
The manufacturer was not contacted as yet. He is not aware of any prior incident.
The product model and serial is not involved in a recall.

Model
jvm1540sm1ss
Serial number
am901130u
Bought from
installed in home
Where
Austin, Texas: Home/Apartment/Condominium
Who was involved
Age 66, Male
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20131216-75446-1375423. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Dec 8, 2013, sent to the company Dec 16, 2013, published by CPSC Dec 31, 2013

The product, in the report: General Electric Microwave “Cafe”. Model number CVM2072SM1SS

My microwave over turns on by it’s self and starts cooking with a timed set. This happens even if nobody is in the room. I have looked this up on line and found several complaints of this happening. The Brand is G.E. cafe the model number is CVM2072SM1SS

Model
Cafe model number CVM2072SM1SS
Serial number
RR 900452 B
Where
Pearl River, New York: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Unspecified

CPSC report 20131208-DFADE-2147449235. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 30, 2013, sent to the company Dec 9, 2013, published by CPSC Dec 23, 2013

The product, in the report: over the range microwave oven color: white unit used for only three months

On Nov. 28, 2013 my GE over the range microwave caught fire! the unit wasn’t on except for the vent fan i opened the unit and there was fire coming from the roof of the unit and plastic was melting and dripping on the glass plate below. when i put out the fire, there was a hole inside the roof of the unit and it was covered by soot from the flames
i purchased the unit sometime in August 2013 and had the product registered at the GE web site. product info below: Model #: JVM1540DM5WW Serial #: HA200250L

Model
JVM1540DM5WW
Serial number
HA200250L
Bought from
Lowe’s, Nevada
Bought
Aug 17, 2013
Where
Las Vegas, Nevada: Home/Apartment/Condominium
Who was involved
Age 46, Female
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20131130-2CF07-2147449473. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 4, 2013, sent to the company Nov 12, 2013, published by CPSC Nov 26, 2013

The product, in the report: GE over the range microwave oven

Have a GE over the range microwave oven. the unit is 5 years old. In September, it started turning itself on for 6 minutes without being touched, REPEATEDLY.

Model
PVM1870DM3CC
Serial number
VS900146B
Bought
Jan 4, 2010, about then
Where
Fairfield, California: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20131104-4F627-2147450242. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 28, 2013, sent to the company Nov 5, 2013, published by CPSC Nov 20, 2013

The product, in the report: GE Spacemaker Microwave Oven Model JVM1540-DN1WW white, over the cook top microwave oven

This is in regard to a General Electric Spacemaker Microwave Oven Model JVM1540-DN1WW purchased and installed three years and nine months ago from Lowe’s Home Improvement Center In Turlock, California.
On Oct. 20 afternoon my wife and I were seated at our kitchen table when the above-named appliance spontaneously started running. Neither of us had used the microwave that day and were surprised by the activation. I got up to inspect the unit to see what was going on and it was running and the display listed a cycle we never use. I selected the “clear/off” button and the machine ceased operation.
Still surprised and bewildered by this, I was looking at but not touching the control panel when it spontaneously activated again. I felt the unit and the microwave generator was definitely operating because the glass was getting hot. Again I hit “clear/off” and the machine again ceased operation. Each time within a minute or two it would spontaneously start up again.
Thinking this might be a “computer” type glitch in the unit’s memory board, I unplugged the unit and let it sit for several minutes, perhaps 20 to 30 minutes, to see if it would reset itself. Then I re-plugged the unit and within a short time it again spontaneously started up. Fearing a fire hazard, I then unplugged it.
The next day, I called GE’s product support hotline, but they offered little information except they tried to schedule a repair visit. They also tried to indicate the problem was either, not a problem at all (“maybe you had something hot on the cook top so the unit’s fan was automatically engaged, which is normal”) or that we had done something purposeful to cause the problem.
Apparently what GE did not count on is the fact that I’m a retired journalist and my wife is a retired reference librarian. We had already done our due-dilligent research and had learned that several brands of microwave of experienced similar spontaneous activations, GE units being one of the main brands at issue.
I could not find our particular model among those known to malfunction but it certainly has done so repeatedly. I feel very fortunately that this spontaneous activation didn’t happen when we were away, or in the middle of the night. Outcomes under those circumstances might have been dire.
My wife and I have already ordered a new (not GE) unit and it will be installed and the defective one hauled away this week. However, I feel strongly that is brand and model should be added to your list of those that have activated spontaneously.

Model
GE Spacemaker Microwave Oven Model JVM1540-DN1WW
Serial number
VS907111B
Bought from
Lowes
Bought
Jan 8, 2010
Where
Turlock, California: Home/Apartment/Condominium
Who was involved
Age 62, Male
The reporter’s relation to them
Self
As this report names them
Brand General Electric Microwave Oven Model JVM1540-DN1WW, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20131028-35127-2147450480. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 3, 2013, sent to the company Sep 19, 2013, published by CPSC Oct 21, 2013

The product, in the report: microwave/convection oven

The consumer stated that her microwave/convection oven would stay on after she hit the “off” button. The consumer stated that she had to leave the door opened to make sure it would not turn back on. She stated that she also turned off the circuit breaker.
The consumer stated that she contacted the manufacture and they sent a technician 02/25/2010 and they replaced the heating element. She stated that she had to pay to 275.94 for the labor. The consumer stated that the incident happened 3 times and the heating element had to be replaced the heating element again on 11/13/2010. The consumer stated that on May 28, 2011 another technician was sent out to her home, but when he serviced it everything was working properly.
She stated that she was having the same problem with microwave now and it was turning on by itself. She stated that the microwave was becoming really hot to the touch and she feared that it could catch on fire.
No one was injured.
The consumer stated that she believes that this product should be included on the recall #08-110, since its posing the same hazards.

Model
JT96550K1SS1
UPC
Unknown
Serial number
LH614459Q
Bought from
Pacific Sales, California
Bought
May 1, 2006, about then
Where
West Covina, California: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130903-61711-1352667. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 2, 2013, sent to the company Sep 10, 2013, published by CPSC Sep 24, 2013

The product, in the report: Model JES1451DN1BB sn 907046B counter-top unit black

GE Microwave oven model JES1451DN1BB sn VS907046B started by itself in “frozen vegetable” mode, keypad was unresponsive. I unplugged the unit and waited a few minutes before plugging it back in. It happened a second time a few minutes later, same symptoms. Display now says “keypad shorted” and keypad is dead.

Model
JES1451DN1BB
Serial number
VS907046B
Bought from
Best Buy
Bought
Dec 19, 2009, about then
Where
Chicago, Illinois: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric Household Microwave Oven, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130901-06C63-2147452486. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Aug 7, 2013, sent to the company Aug 15, 2013, published by CPSC Aug 29, 2013

The product, in the report: GE WES1450DN1BB

Microwave starts on its own and runs very hot, potential fire hazard. Started in the middle of the night and ran intermittently throughout the night.

Model
WES1450DN1BB
Bought from
Wal Mart
Where
Winchester, Virginia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Unspecified

CPSC report 20130807-7E6BC-2147453325. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 31, 2013, sent to the company Aug 8, 2013, published by CPSC Aug 22, 2013

The product, in the report: over the stove, ge microhood. model jvm1730dm1bb. black exterior

I have a ge microwave hood, model jvm1730dm1bb. We were reheating a burrito, using the 30 second button. My husband left the room to put something away. When he returned, the microwave was on fire. The inside is burned, and melted. Before I purchase another microhood, I wanted to find out if this microwave is under recall.

Model
jvm1730dm1bb
Bought from
i don’t know
Bought
Jun 1, 2008, about then
Where
Riverdale, California: Home/Apartment/Condominium
Who was involved
Age 59, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand general electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130731-FA7FC-2147453556. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 26, 2013, sent to the company Jun 4, 2013, published by CPSC Jun 18, 2013

The product, in the report: Microwave oven

Microwave oven starts on its own. Have to unplug to stop it.

Model
WES1450DN1BB
Serial number
TT940015B
Bought from
Wal-Mart, Nebraska
Where
Omaha, Nebraska: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand General Electric, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130526-84B67-2147455782. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

General Electric microwave ovens

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