GE Profile dishwashers

182 reports to CPSC, the latest made Mar 31, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 28, 2026.

182reports to CPSC
Mar 31, 2026the latest report was made
May 11, 2011the earliest
6with the company’s comments

Brand: GE Profile
Makers: GE Appliances & Lighting, GE Appliances, a Haier company and GE AppliancesMakers, importers or sellers, as the reports name them
Product: DishwashersCPSC’s product type: Dishwashers (code 214), in Kitchen: Appliances

Other ways the reports write the brand (24)

“Profile”, “GE Profile Dishwasher”, “G.E. Profile”, “GE Profile Quiet Power 7”, “GE Profile dishwasher”, “G E Profile Dishwasher”, “G.E. PROFILE KITCHEN DISHWASHER”, “GE PRofile dishwasher”, “GE Profile (Stainless Steel)”, “GE Profile /”, “GE Profile Dishwasher Model PDW8200J03BB Serial number VG813”, “GE Profile Dishwasher model number PDW9700N00II”, “GE Profile SmartIQ”, “GE Profile Triton XL Dishwasher”, “GE Profile Whisper Quiet”, “GE Profile/Model #PDW8200J03BB”, “GE Profilr”, “GE Profule”, “GE profile dish washer”, “GE profile dishwasher”, “Ge profile dishwasher”, “Profile Dishwasher”, “Profile Series Dishwasher” and “Profile/Hotpoint”

By month

2 reports from April 2025 to March 2026; the most in March 2026, 1. 180 earlier reports, since May 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
March 2026	1
June 2025	1
December 2024	1
January 2024	1
June 2022	2
November 2021	1
July 2021	1
May 2021	1
March 2021	1
August 2020	1
July 2020	1
June 2020	1
May 2020	1
April 2020	1
December 2019	1
July 2019	1
June 2019	1
March 2019	1
January 2019	3
November 2018	1
September 2018	1
August 2018	1
May 2018	2
March 2018	1
February 2018	1
January 2018	2
December 2017	3
October 2017	1
September 2017	3
August 2017	1
July 2017	2
June 2017	2
April 2017	1
March 2017	4
February 2017	1
January 2017	1
December 2016	2
November 2016	1
October 2016	1
September 2016	1
August 2016	2
July 2016	1
June 2016	1
April 2016	3
March 2016	1
January 2016	3
December 2015	4
November 2015	1
October 2015	3
September 2015	2
August 2015	3
July 2015	1
June 2015	1
March 2015	4
February 2015	1
January 2015	3
December 2014	2
November 2014	2
October 2014	3
September 2014	1
August 2014	1
July 2014	1
June 2014	2
May 2014	1
March 2014	1
February 2014	1
January 2014	2
December 2013	4
October 2013	1
August 2013	2
July 2013	2
June 2013	3
May 2013	2
April 2013	1
March 2013	1
February 2013	2
January 2013	5
December 2012	2
November 2012	3
October 2012	3
September 2012	1
August 2012	8
July 2012	2
June 2012	2
March 2012	3
February 2012	4
January 2012	7
December 2011	3
November 2011	3
September 2011	1
August 2011	3
July 2011	3
June 2011	1
May 2011	4

How badly anyone was hurt

First aid 3 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 5 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 2 CPSC: Injury, Level of care not known
No one hurt 161 CPSC: Incident, No Injury
No incident, no one hurt 2 CPSC: No Incident, No Injury
Not said 9 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 28, 2026. Updated daily.

No one hurt
Made Jun 5, 2014, sent to the company Jun 13, 2014, published by CPSC Jun 27, 2014

The product, in the report: Under counter GE Profile stainless steel tub dishwasher

On Saturday, May 31, I was using my GE Profile dishwasher with the heated cycle. I was outside working in the yard when I returned to the house, there was a strong odor of something very hot/melting. We searched the house and came to determine that the dishwasher was so hot that it melted several plastic items on the top rack of the dishwasher. These items had been washed and dried previously with no problems. My husband immediately unplugged the dishwasher. A large plastic bowl melted and is stuck to the top shelf. A plastic cup is completely melted into the wash spinners, inside the stainless steel tub and the heating element. On Monday, I looked at the General Electric appliance web site and noted that there was a recall for plastic tub GE profile dishwashers because the heating element overheated and caused damage. Those dishwashers were made in the same time frame as my dishwasher - 2007. There was no recall on stainless steel tub GE profile dishwashers which I own. Therefore I was not notified of any recall. However, it seems that my heating element overheated as well. GE has been contacted. The cabinet and sink near the dishwasher were both very hot when touched as a result of the overheating the dishwasher.

Model
PDW8200N00BB
Serial number
SM8854728
Bought from
Home Depot
Bought
Nov 5, 2007
Where
Lees Summit, Missouri: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140605-96786-2147443951. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 17, 2014, sent to the company May 28, 2014, published by CPSC Jun 11, 2014

The product, in the report: GE Profile dishwashwer, stainless steel, front load, hidden controls.

Dishwasher caught on fire in the middle of a wash cycle.

Model
PDW9280J00SS
Serial number
VG759257B
Where
Grosse Pointe, Michigan: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140517-4B1AE-2147444469. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 10, 2014, sent to the company Mar 19, 2014, published by CPSC Apr 9, 2014

The product, in the report: Dishwasher Model - pdw7880n10ss Serial - ar808641b

Our GE Profile dishwasher (stainless steel outside and plastic tub inside) would not end the heated dry cycle yesterday. It was stuck and this morning our house smelled of burnt plastic - which led us to discover the problem. This is the same model subject to a 2012 recall, and it was “fixed” in August of 2012. We are very concerned that this fire hazard risk is not fixed. The unit was too hot to touch and the counter was also hot. We are not interested in another fix because the first repair did not work. I have submitted a complaint to GE as well.

Model
pdw7880n10ss
Serial number
ar808641b
Where
United States: Home/Apartment/Condominium
Who was involved
Age 33, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140310-E646E-2147446538. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 4, 2014, sent to the company Mar 31, 2014, published by CPSC Apr 14, 2014

The product, in the report: Dishwasher

Caller stated that the dishwasher was placed into cycle, however, after the cycle was completed the heating element stayed on overnight which caused melting to some of her dishwasher safe utensils. In the morning when she opened the door for the dishwasher it was still emitting heat and she realized that it was still on. The unit’s control panel failed to cancel the operation and the circuit breaker was used the switch the power off.
The manufacturer was not contacted yet.
She is concerned that this dishwasher is a fire hazard and should be recalled.
The product is not part of a recall.

Model
PDW9980L00ss
Serial number
FL823235b
Where
New Tripoli, Pennsylvania: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140204-6D250-1385279. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 29, 2014, sent to the company Feb 5, 2014, published by CPSC Feb 21, 2014

The product, in the report: GE Profile Dishwasher. Model #PDW9980L00SS. Serial #ML887882B purchased in October of 2006

On January 28, 2014, the heating element failed to turn off at the end if a dish washing speed cycle. The dishwasher is a GE Profile model# PDW9980L00SS purchased in October 2006. My family was asleep. I awoke to the smell of burning plastic. All of the plastic dishes/cups were completely melted -- some were flattened out completely they were so melted. The blades of the dishwasher themselves were melted. The only way to turn the heating element off was to cut power to the dishwasher. Smoke was billowing out if the dishwasher and my entire home was filled with the smell of burning plastic.

Model
PDW9980L00SS
Serial number
ML887882B
Bought
Oct 1, 2006, about then
Where
Wayne, New Jersey: Home/Apartment/Condominium
Who was involved
Age 35, Female
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140129-3FA6F-2147447727. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jan 3, 2014, sent to the company Jan 13, 2014, published by CPSC Jan 29, 2014

The product, in the report: Black dishwasher with plastic tub.

The dishwasher caught fire while running. Looked to be coming from electrical wires to the front door.

Model
GSD4020Z00B
Serial number
DT826795B
Where
Shawnee, Kansas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Unspecified

CPSC report 20140103-74387-2147448531. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 30, 2013, sent to the company Jan 7, 2014, published by CPSC Jan 23, 2014

The product, in the report: Model number: PDW9280L00SS Serial number: LL766905B

On Saturday December 28th, our GE Profile dishwasher melted and nearly burned. The serial number is LL766905B. More details below. I turned on the dishwasher mid-afternoon using the same method of stacking the dishes, same type of detergent, and same cleaning settings we have used for the past six years. In the early evening I noticed that the machine was still washing, but did not recognize that the device was broken. It did strike me as odd though. I returned to the kitchen in the late evening (11pm) and immediately noticed the very strong smell and higher temperature in the room. There was significant smoke coming from the device, and the granite counter top above the dishwasher was too hot to touch. Had I not returned to the kitchen I have little doubt that there would have been a fire. The internal plastic parts of the dishwasher melted, our dishes now have cracks, the cutlery is also covered in blackened plastic.
Please contact me to discuss the event and next steps. I may be reached by cell phone at [REDACTED] or by email [REDACTED] I have taken photos of the damaged dishwasher.
Below is a copy of the output from the GE web site that lists recalled devices. Our dishwasher is not included in the list of recalled units that exhibit the same problem,but it does match the first two letters of the serial number of recalled devices on your website. http://www.geappliances.com/products/recall/dishwasher_2012/outcome1.htm?MODELNUMBER=PDW9280L00SS&SERIALNUMBER=LL766905B
Your dishwasher is NOT included in the recall. Model number: PDW9280L00SS Serial number: LL766905B
Based on the model and serial numbers you submitted, your dishwasher is not included in this recall.

Model
PDW9280L00SS
Serial number
LL766905b
Bought from
American Appliance
Bought
Jul 1, 2006, about then
Where
Delafield, Wisconsin: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20131229-CF5F4-2147448704. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 28, 2013, sent to the company Jan 7, 2014, published by CPSC Jan 23, 2014

The product, in the report: GE Profile Dishwasher

I own a GE Profile Dishwasher model PDW9880N00SS, serial number AM762945B. On Friday, December 27, we loaded and started the dishwasher about 3 p.m. At about 6 p.m. my daughter opened the dishwasher to take out silverware to use for dinner with guests. The steam that rushed out was scalding hot and caused her cheeks to immediately turn red. She used a towel to remove the silverware and closed the door. At approximately 7:30 p.m. while serving appetizers to guests we noticed a burning smell coming from the kitchen. We finally located to smell and found the plastic containers on in the dishwasher melted and dripped onto the element, washing arm, and the bottom rack. The temperature within the dishwasher was in excess of 350 degrees. We attempted to over-ride the cycle by pressing the cancel button on the top panel to no avail. The dishwasher would not turn off. We immediately unplugged the power cord and left the door open to cool the remaining dishes that were on the racks. The counter above the dishwasher was scalding and it took nearly an hour for the dishes to cool to a point that they could be removed. I am very concerned that this could have started a fire if it would have been running overnight.

Model
PDW9980N00SS
Serial number
AM762945B
Bought from
Spencer’s
Bought
Apr 2, 2013
Where
Phoenix, Arizona: Home/Apartment/Condominium
Who was involved
Age 15, Female
The reporter’s relation to them
My Child
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20131228-6F735-2147448708. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 22, 2013, sent to the company Dec 31, 2013, published by CPSC Jan 15, 2014

The product, in the report: GE Profile Dishwasher Model

I have GE Profile PDW8680N00SS dishwasher. I started a cycle at 10:00PM last night before going to the bed. When I woke up at around 5:30AM, I smelled a horrible smell of burnt plastic. I figured out that its coming from the dishwasher. As I opened the door to the dishwasher smoke came bellowing out of it. This was not just any smoke, it felt really toxic, made our eye tear up and you could see smoke through out the house. Keep in mind the washer had been turned on more than 7 hours earlier.. what if we didn’t wake up? The granite counter was so hot that you can get burnt just by touching it. The heater inside still kept pushing heat even when the door was open. I had to disconnect the power to dishwasher for it to stop pumping heat.
All the plastic-ware inside were melted. Any part of the dishwasher that was plastic had melted too (spray arm at the bottom, the rack where we keep spoons and forks and even the front control melted and was bent inwards)
This is a real fire hazard and it was a scary situation to see all the smoke come out. My model was the GE Profile with the stainless steel interior, GE has already recalled another model from the same batch that has a plastic interior. So they told me its not part of a recall even though the problem that triggered recall on plastic model is exactly the same. This is not an isolated case - other people have reported same melting (fire hazard) on this stainless-steel model. Its high time that GE recall this model before somebody gets seriously injured.

Model
PDW8680N00SS
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Spouse
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20131221-0B850-2147448871. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 13, 2013, sent to the company Dec 31, 2013, published by CPSC Jan 15, 2014

The product, in the report: G E Profile Dishwasher. Model # PDW7800N20WW, Serial # HR723236B. This unit has a plastic tub.

G E Dishwasher Model # PDW7800N20WW, Serial # HR723236B. The heating element stays on even after the washer cycle has been completed.

Model
PDW7800N20WW
Serial number
HR723236B
Bought from
Waynes App., Indiana
Bought
Jul 15, 2009
Where
Elberfeld, Indiana: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand G E Profile Dishwasher, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20131213-EB0D1-2147449080. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 28, 2013, sent to the company Nov 18, 2013, published by CPSC Dec 3, 2013

The product, in the report: Dishwasher

Caller purchased her dishwasher sometime in the Spring of 2007 and had no problems with it until around the week of October 14th, 2013 when she loaded it and started it. When it became quiet she thought that all the cycles had completed and went to bed.
The caller’s husband woke up around 2:00AM, went downstairs and smelled something burning, he followed the odor to the dishwasher, opened the door to the unit, felt that it was very hot inside. He saw that the heating element had become so hot that it melted the callers [REDACTED] knives and the plastic mixing portion of her food processor and a plastic cup.
The caller is reporting due to the extreme heat indicating that if her husband had not woken up this could have resulted in a house fire with property and human damage.
There are no injuries being reported
Caller has not contacted the manufacturer but does intend to contact them.

Model
Will be populated by consumer
Serial number
Will be populated by consumer
Bought from
Doesn’t remember
Bought
Apr 15, 2007, about then
Where
East Norton, Pennsylvania: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20131028-90004-1365050. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 22, 2013, sent to the company Aug 30, 2013, published by CPSC Sep 16, 2013

The product, in the report: GE Profile Dishwasher Model PDW9280L00SS

On August 21, I set our GE Profile Dishwasher to Wash at 2:00am. The dishwasher did not shut off and ran for 13 hours. It melted all plastic items in the dishwasher. In addition the silverware is now melted into the silverware cart.

Model
PDW9280L00SS
Serial number
RL757890B
Bought from
ABT
Bought
Aug 31, 2006
Where
Lisle, Illinois: Home/Apartment/Condominium
Who was involved
Age 47, Male
The reporter’s relation to them
Self
As this report names them
Brand Profile Dishwasher, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130822-6FD25-2147452759. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 5, 2013, sent to the company Sep 5, 2013, published by CPSC Sep 19, 2013

The product, in the report: dishwasher

Consumer stated that after placing dishwasher in use the cycle was finished before she retired to bed. She discovered the next morning that the unit and countertop was extremely hot to the touch. It seems as if the heating element was still on. The circuit breaker was used to switch power off from the unit. She feels that she is experiencing similar problems of Release #12-244. Hazard: An electrical failure in the dishwasher’s heating element can pose a fire hazard.
8/5/13 The firm was contacted and reported the incident. She is concerned about the fire hazard and is not willing to have them repaired it.
The product model number was not part of a recall.

Model
PDW9280N20SS
Serial number
GR734874B
Bought from
DT McCall, Tennessee
Bought
May 3, 2008, about then
Where
Lebanon, Tennessee: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130805-76AD0-1345542. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 31, 2013, sent to the company Sep 5, 2013, published by CPSC Sep 19, 2013

The product, in the report: Dishwasher

The consumer stated that his dishwasher was replaced in 2007 due to a recall. His spouse had placed the dishwasher in use about 1 a.m and then retired to bed. She awoke around 7 a.m and noticed a burnt odor she then realized that the odor was coming from the dishwasher which appeared to be still on. He was alerted by his spouse, he immediately switched off power by using the circuit breaker.
The dishwasher was opened but it was extremely hot , there were some utensils that had melted and got stuck to the basket. There was also melted plastic at the bottom of the dishwasher. He feels that the dishwasher overheated causing this incident.
The manufacturer was not contacted as yet. The model number of this dishwasher is not included in a recall.
Contacted GE 7/31/13 -Spoke to customer svc and consumer relations. Given case #[REDACTED]. Technician was sent to evaluate damage. (Control assembly, filter or bottom screen & cutlery. basket). Repair estimate for parts, labor, & tax=$362.09. Consumer explained that he did not want what was obviously a faulty & dangerous control assemble which caused the damage and presented a fire hazard to be replaced with the same dangerous part. Consumer believes that this should be added to the recall #12244.

Model
PDW8200NWW
Serial number
RM756785B
Bought from
Replacement from GE, New Jersey
Bought
Nov 9, 2007, about then
Where
Lakewood, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130731-6CBBA-1344670. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 12, 2013, sent to the company Jul 22, 2013, published by CPSC Aug 5, 2013

The product, in the report: GE Profile Dishwasher, Stainless Steel exterior and interior

Dishwasher dry cycle did not shut off following end of cycle resulting in melting of the silverware basket, utensils with plastic handles, the plastic parts of the lower water spray bar, and several plastic items on the top rack. The granite counter top and the adjacent cabinet walls were extremely hot to the touch, but no damage is visible on the cabinets. This is the second incident of this type that has occurred on this exact same model. I reported the previous incident to CPSC on Oct 12, 2008, and CPSC contacted GE, and their investigation determined that the dishwasher was not repairable and they replaced it with the same model, the one that I am reporting. Since this is the second incident of this type on the same model, it leads me to suspect a design defect and I believe a recall would be warranted. If I have experienced two incidents, there are undoubtedly many others out there with similar experiences. The fortunate thing is that we have been at home when both incidents occurred so we were able to intervene and turn off the dishwasher before something worse, like fire, happened.
Unit details: Manufacturer: General Electric Company, P.O. Box 32150, Louisville, KY 40232-2150 Model: PDW9980N20SS Serial: TR809192B Installed: Oct 29, 2008

Model
PDW9980N20SS
Serial number
TR809192B
Bought from
GE, Virginia
Bought
Oct 29, 2008
Where
Burke, Virginia: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130712-5D685-2147454245. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 25, 2013, sent to the company Jul 10, 2013, published by CPSC Jul 24, 2013

The product, in the report: Dishwasher

Caller is reporting that around 1:00PM on June 24th, 2013 she started her dishwasher on light wash then began preparing for the evening out with her husband to celebrate their daughters graduation. She and her husband returned around 9:45PM spent time with their daughter while she opened gifts. June 25th, 2013 caller’s husband woke, went to the kitchen and noticed that the counter was very hot. He opened the dishwasher, saw that the red light was lit on the door and the fan was running. He woke his wife around 7:00AM then they both returned to the kitchen and began trying to turn the dishwasher off. They have no idea how it finally turned off but after pushing button after button it finally stopped running. The callers estimate that the dishwasher had been running around 15 hours. Caller has searched CPSC releases and said that her dishwasher was having the same issues as those recalled with release# 12-244, she is reporting this dishwasher as a severe fire hazard. She has noted that if she and her husband had just left the house and not been in the kitchen to notice the dishwasher still running from the day before then she may have returned to a burned out house.
Caller has not contacted the manufacturer but does intend to contact them, she has contacted a repair person. She is asking that this model of dishwasher be included in the recalls and that she be reimbursed any monies paid out for repair at manufacturer expense.
There have been no injuries reported

Model
PDW9700N0011
Serial number
TM879639B
Bought from
In home when purchased, Connecticut
Bought
Feb 15, 2007, about then
Where
West Hartford, Connecticut: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130625-68BEE-1336930. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jun 21, 2013, sent to the company Jun 28, 2013, published by CPSC Jul 15, 2013

The product, in the report: GE Profile Built In Dishwasher Stainless Steel, SS Tub, Concealed Control Panel

Dishwasher fire in a GE Profile Dishwasher that was under recall from 2010. Dishwasher was in wash mode and Control panel caught on fire during wash, filled house with smoke. Had to cut power to dishwasher unit. Control panel was burned, smoke damage.

Model
PDW9280J03SSS
Serial number
AH927118B
Bought from
Builder Installed in new home
Where
Lynnwood, Washington: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Unspecified

CPSC report 20130621-AA084-2147455004. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 21, 2013, sent to the company Jul 25, 2013, published by CPSC Aug 8, 2013

The product, in the report: dishwasher with stainless steel tub

(06/20/2013) The consumer stated that they were sitting around after dinner. The consumer stated that they turned on the dishwasher around 5pm. The consumer stated that around 8p or 9p she smelled plastic. The consumer opened the door of the dishwasher and saw everything that was plastic had melted included the silverware rack, the dish rack and the wheels on the pull out rack. The consumer stated that her husband pulled the dishwasher out from under the counter. The consumer stated that the wood on the cabinet next to the dishwasher had blistered. The consumer stated that her husband shut the breaker off and unplugged the dishwasher.

Model
PDW8680N00SS
Serial number
VM808126B
Bought from
Sears, Oregon
Bought
Jul 1, 2008, about then
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130621-F8346-1335645. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made May 22, 2013, sent to the company May 31, 2013, published by CPSC Jun 14, 2013

The product, in the report: Ge profile stainless steel dishwasher

At approximately9pm on may 21 2013 I ran my dishwasher. At approximately 2am I woke up to the smell of something burning. After checking my entire house I realized the dishwasher door was too hot to touch. I opened the dishwasher to find all the plastic cups in the dishwasher had been melted into puddles of liquid . It appeared the heating element had malfunctioned after the cycle was complete. I unplugged the dishwasher and left it open to cool. Unfortunately my house smells like melted plastic. Luckily I woke up to resolve the problem before it caught on fire

Model
Pdw9880j00ss
Serial number
Fg781687b
Bought from
GE online
Bought
May 22, 2003
Where
Huntington Beach, California: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile dishwasher, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Unspecified

CPSC report 20130522-DBE9B-2147455859. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 10, 2013, sent to the company May 17, 2013, published by CPSC Jun 3, 2013

The product, in the report: Model pdw9280j0ss serial tg815865b The unit had a recall completed for a fire but it still had a fire caused by the control unit. If I had not been home it would have burned down the house.

2005 GE Dishwasher pdw9280j0ss Serial tg815865B. The unit had a saftey recall due to control unit fires. Mine had the recall performed but still caught on fire on 5/6/13. GE has confirmed the fire and is replacing it. They are not however helping me with the replacement of another unit in my house.

Model
Model pdw9280j0ss serial tg815865b
Serial number
tg815865b
Bought from
home depot
Bought
Jan 1, 2005
Where
east harwich, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 38, Male
The reporter’s relation to them
Self
As this report names them
Brand ge profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130510-4408C-2147456261. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 16, 2013, sent to the company Apr 24, 2013, published by CPSC May 8, 2013

The product, in the report: GE Profile Dishwasher. Exterior is white and the interior is stainless steel. it is installed under the counter. The model number will give the manufacturer all of the pertinent information.

This concerns a GE Profile Dishwasher (Model: PDW8600N00WW; Serial No: RM793860B). The dishwasher was run Sun, 4/14/13 in the evening around 8:00 PM. My wife ran it and I did not know when it had been started. The next morning around 7:00 AM, I opened the dishwasher to retrieve a few dishes to use as part of preparing a quick breakfast for my son. I noticed that the dishes were very hot and there was no residual moisture on the tops of the glasses and cups. I also removed the silverware tray from the bottom. The silverware was extremely hot to the touch, and was hotter than I could pick up and hold onto without immediately letting go to keep from burning my hand. I had to dump it out onto the counter to cool so I could get what I needed. At this point, I thought my wife had started the dishwasher early in the morning and that it was just finishing up. I could not, however, explain why there was a total lack of moisture/steam as normally would be the case when opening it right after completing the cleaning cycle and the dishes are still hot. I shut the door to the dishwasher and left to take a shower and finish getting ready. When we came downstairs to leave, I could smell burned or melted plastic and immediately went over to the dishwasher. I opened it up and it was still very hot, but this time there was a red substance over several of the dishes in the lower shelf and there were fibrous strings connected between the shelves. I knew something had melted, but didn’t have time to investigate, so I left the dishwasher door open and switched off the electrical power to the unit. When I returned home in the evening, I carefully looked into the dishwasher to determine if I could identify the root cause of the problem. The red substance coating many of the dishes was from a [REDACTED] thermoplastic lid that was in the top shelf and had completely liquefied to the point where there was no trace of it remaining in its original form. Other plastic items in the dishwasher on both the top and bottom shelves had either deformed, partially melted or completely melted and there was a large pool of re-solidified plastic on the bottom of the dishwasher that had been transferred to there as a liquid. The water dispensing sprayer at the bottom of the dishwasher separated and popped open because of the excessive heat. It was only after talking with my wife later on 4/15/13 that I became aware that the overheating was occurring about 11 hours after the dishwasher had been initially started on the night of 4/14/13. We have never set or used the “delay start” features and my wife is confident that it started immediately after she had activated it. Tonight (4/16/13), I looked for a possible GE dishwasher recall, found the most current one, typed in the unit’s model and serial numbers and was surprised that is was not included in the recall. Our model starts with “PDW8” which is not included in the recall, but models starting with “PDW7” are included. I am entering in this report out of an ethical concern that the current recall of 1.3 million dishwashers might not have captured all of those that contain the faulty wiring issue. What happened in my dishwasher should have never happened in a normally functioning appliance. Please feel welcome to contact me if I can be of any further assistance.

Model
PDW8600N00WW
Serial number
RM793860B
Bought from
Home Depot, Kentucky
Bought
Apr 1, 2013, about then
Where
Cold Spring, Kentucky: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand GE Profile Dishwasher, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130416-4C8A4-2147456884. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 4, 2013, sent to the company Mar 18, 2013, published by CPSC Apr 1, 2013

The product, in the report: Dishwasher

Dishwasher was set for a normal wash. I eventually noticed the acrid smell of burning electronics. The door was extremely hot - difficult to open due to the high temperature and the smoke coming from the row of controls at the top. I pressed RESET/OFF, but when I closed the door, smoke resumed pouring from the top of the door. I needed to shut off the main power breaker to stop the thing.
The dishwasher safe plastics being washed were melted into modern art forms.
My home smells like it had been on fire.
This GE profile design is not safe.

Model
PDW9280J10SS
Serial number
MH718931B
Bought from
Home Depot, Michigan
Bought
Mar 4, 2005, about then
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130304-32C4B-2147458222. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 21, 2013, sent to the company Mar 22, 2013, published by CPSC Apr 5, 2013

The product, in the report: Dishwasher

Caller purchased his dishwasher in 2005, had no problems with it until February 14th, 2013 after he had started the dishwasher then went to bed. He got up the next morning, smelled smoke, opened the dishwasher and saw burn marks inside the door and on the edge of the stone countertop above the dishwasher. He turned the circuit off. The fire had occurred sometime throughout the night, and had extinguished itself.
This recall could not be accessed at the CPSC web site but can be accessed at the GE web site.
No injuries have been reported. Caller contacted manufacturer who is fulfilling the remedy: A technician will inspect the unit, and if the unit is not repairable, manufacturer will replace it at no charge; but if it is repairable, they will repair it or provide a rebate toward the purchase of a new dishwasher of the same brand. The caller stated that a few hundred dollars toward a dishwasher is insignificant, and he would rather the manufacturer replace the dishwasher. (Note: since this report was initially filed, manufacturer has deemed the unit not to be repairable, and has replaced the unit.)
Caller contacted manufacturer who is fulfilling the remedy, however caller states that the remedy is not actually sufficient because a few hundred dollars toward a dishwasher is nothing and he would rather the manufacturer replace his dishwasher.

Model
PDW9280J10SS
Serial number
HH809333B
Bought from
Guler Appliance, Illinois
Bought
Dec 1, 2005, about then
Where
Cherry Valley, Illinois: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130221-476F4-1307844. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 4, 2013, sent to the company Feb 12, 2013, published by CPSC Feb 27, 2013

The product, in the report: GE Profile PDW8700J03BB / FH754819B

Ge Profile Dishwasher caught fire shortly after beginning wash cycle. Fire originated in ribbon cable linking onboard computer to control button surface. I disconnected all power to unit and personally dismantled control fascade to view fire damage. LED ribbon cable was scorched and computer casing melted as well. GE factory service tech referred me to consumer relations [REDACTED] via case number and telephone number.

Model
PDW8700J03BB
UPC
IAPPSDW8700JB75066
Serial number
FH754819B
Where
Birmingham, Alabama: Home/Apartment/Condominium
Who was involved
Age 43, Male
The reporter’s relation to them
Self
As this report names them
Brand Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130204-84577-2147459110. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jan 31, 2013, sent to the company Feb 14, 2013, published by CPSC Mar 1, 2013

The product, in the report: GE Profile dishwasher model PDW7300J10BB Serial VH7667088

Dishwasher GE Profile Model #PDW7300J10BB Serial # VH7667088 caught fire apparently in control panel. started to feel strange plastic smell while being on the second floor of our house (2 kids sleeping upstairs), went to the first floor to check. saw dishwasher on fire and whole kitchen area having lots of smoke (about an hour before that turned it on as we do every night). used fire extinguisher from the garage to put this fire off . called 911. firefighters arrived and helped to open all windows and doors to get some of the smoke out. they opened burned door of the dishwasher and said that it looks like control panel caused this fire.

Model
PDW7300J10BB
Serial number
VH7667088
Where
Austin, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Unspecified

CPSC report 20130131-3AB09-2147459271. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 22, 2013, sent to the company Feb 6, 2013, published by CPSC Feb 21, 2013

The product, in the report: GE Profile Dishwasher stainless steel exterior and tub

We have had a few incidents of the dishwasher getting extremely hot. On a couple occassions the dishes were extremely hot after the cycle completed. So hot that we had to wait for an extended period of time before the dishes could be handled. We thought it was unusual but didn’t think too much about it. On the last occassion the extreme heat actually melted plastic measuring cups and the lower spray arm and it actually caused the base of a wine glass to become misshaped.

Model
PDW8480J10SS
Serial number
RL741183B
Where
Brookings, Oregon: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130122-38CE8-2147459584. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 22, 2013, sent to the company Feb 1, 2013, published by CPSC Feb 15, 2013

The product, in the report: GE profile dishwasher PDW9280J00SS SN: GH861770B

GE profile dishwasher, purchased in 2005, model PDW9280J00SS; SN: GH861770B . We started the dishwasher cycle, and somewhere during the cycle we smelled an acrid odor and smoke was coming out from the control panel of the dishwasher (we think it was starting the dry cycle). We checked to make sure it wasn’t something fallen down onto the heating element, and started it up again (the start light was flashing which was not normal). Within a minute of starting back up again the smoke was viewed clearly coming from the control panel area.
We stopped the dishwasher cycle and disconnected the power to the unit. We later found that the unit was under a recall for the very problem we experienced.

Model
PDW9280J00SS
Serial number
GH861770B
Bought from
Telecenter, California
Bought
Jul 5, 2005, about then
Where
Redwood City, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130122-95289-2147459612. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 5, 2013, sent to the company Jan 28, 2013, published by CPSC Feb 11, 2013

The product, in the report: GE Profile dishwasher model#pdw9200n20bb serial#dr731458b Color back, stainless steal tub, hidden control panel

GE Profile Dishwasher model# pdw9200n20bb serial# dr731458b, purchased March 2008. Loaded and started dishwasher on normal. Left to go have dinner, left my mother here at home. She reported smell of something burning. Opened dishwasher and all the plastic racks and bottom sprayer arm is melted into a molten plastic blob on bottom of dishwasher. Dishes and silverware covered in molten plastic. Heat resistant cutting board melted into a blob. This was much hotter than a normal dry cycle. The heating element would not turn off. We shut power to the unit at the breaker. If my mother was not here at the time I am sure this defect would have resulted in a fire. According to GE’s web site this unit is not included in the 2012 recall. I urge you to expand the models that have been recalled.

Model
pdw9200n20bb
Serial number
dr731458b
Bought from
Ryland Homes (builder)
Bought
Mar 1, 2008, about then
Where
Woodbury, Minnesota: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130105-A4101-2147460202. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 2, 2013, sent to the company Jan 23, 2013, published by CPSC Feb 6, 2013

The product, in the report: GE Profile dishwasher

Upon normal operation, dishwasher began to emit burning odor. Once the door was opened, the plastic dinnerware carriage, plastic washer arm on bottom of unit and several other plastic elements we’re completely melted. The metal tub was burning hot and could not be touched. GE’s recall is one model letter off. They state only the plastic tub units have this problem and not the stainless steel. This unit scorched the surrounding wood cabinet...serious fire hazard.

Model
PDW9700L0011
Serial number
GL925905B
Bought from
Seargent Appliance
Bought
Jun 1, 2006
Where
chesterfield, Michigan: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130102-79B59-2147460336. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 26, 2012, sent to the company Jan 16, 2013, published by CPSC Jan 31, 2013

The product, in the report: GE Profile Dishwasher

GE Profile Dishwasher Model: PDW9980N00SS Serial: AM859855B
The unit was in the middle of a wash cycle and caught fire. The fire was in the control module and wiring harness located in the door. It appears that some steam or moisture had made its way into the door and into the control module or wire ends/plug causing a short. The unit was damaged beyond repair.

Model
PDW9980N00SS
Serial number
AM859855B
Bought from
Top Line Appliance
Bought
May 1, 2007, about then
Where
Palm Bay, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20121226-9FDDE-2147460666. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 22, 2012, sent to the company Jan 8, 2013, published by CPSC Jan 23, 2013

The product, in the report: GE Profile dishwasher: Model: PDW9880JOSS Seril # ZF821213B

GE Profile dishwasher had a fire in the door within 5 minutes of turning it on.

Model
PDW9880JOSS
Serial number
ZF821213B
Where
Swampscott, Massachusetts: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/11/2013) GE Appliances & Lighting: In 2010, in cooperation with the CPSC, GE voluntarily recalled this model (see CPSC Release #11-022). Please contact GE at 1-877-275-6840 to obtain additional information regarding this recall. In addition to contacting GE toll-free, consumers can obtain information at any time through GE Appliances’ website regarding the rebate or free repair service (including scheduling the free repair). See <a href=”http://www.geappliances.com/products/recall/dishwasher_2010/“ target=”_blank”>http://www.geappliances.com/products/recall/dishwasher_2010/</a>

CPSC report 20121222-260E8-2147460759. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 24, 2012, sent to the company Dec 13, 2012, published by CPSC Jan 8, 2013

The product, in the report: GE Profile Stainless Steel Dishwasher

Our 2005 GE Profile Dishwasher, Model Number PDW9280J00SS, had an electrical problem which caused heavy smoke and the smell of melting plastic. Had we not been home, we could have had a full blown fire. My husband immediately killed the power to the dishwasher. Once the smoke dissipated, he removed the door panel of the dishwasher and the control module had started to melt. [REDACTED]

Model
DPW9280J00SS
Serial number
DH713883B
Bought from
GE Store
Bought
Feb 9, 2005
Where
Topsfield, Massachusetts: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
My Spouse
As this report names them
Brand GE Profile Dishwasher, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/3/2013) GE Appliances & Lighting: In 2010, in cooperation with the CPSC, GE voluntarily recalled this model (see CPSC Release #11-022). Please contact GE at 1-877-275-6840 to obtain additional information regarding this recall.

CPSC report 20121124-3236E-2147461655. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 19, 2012, sent to the company Dec 6, 2012, published by CPSC Dec 20, 2012

The product, in the report: GE Profile dishwasher model PDW8880J03SS. This is a stainless steel model.

GE Profile dishwaser control panel caught fire.

Model
PDW8880J03SS
Serial number
TG726227B
Bought
Dec 2, 2004, about then
Where
Jacksonville, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20121119-E9EA2-2147461796. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 5, 2012, sent to the company Dec 31, 2012, published by CPSC Jan 15, 2013

The product, in the report: Profile Dishwasher 165062

Caller purchased dishwasher around March 2005 and has had no problems with it until November 4th, 2012 when his wife started the dishwasher as usual but this time within moments it began smoking. She immediately turned the unit off by opening the door and went to consult with her husband (caller).
Caller came back into the house shut the units door, inspected the dishwasher then observed blue smoke coming from the top of the door. He immediately turned dishwasher back off and disconnected all power to it.
Caller has attempted to contact the manufacturer numerous times but has received only recordings notifying of recalls not including his model
There have been no injuries.
Caller and his wife are reporting this incident because they realize that if they had both left the kitchen area or the house or left the dishwasher running while sleeping they could have had a serious fire.

Model
PDW8880J03SS
UPC
165D6292P014
Serial number
SG812337B
Bought from
Shaws Furniture Store, Washington
Bought
Mar 15, 2005, about then
Where
Ellensburg, Washington: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20121105-16099-1282028. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 12, 2012, sent to the company Oct 22, 2012, published by CPSC Nov 5, 2012

The product, in the report: built in dishwasher

Our GE Profile dishwasher caught fire yesterday. There were flames coming from the front of the controll panel. This appliance is not on a recall list. We had no incling of any problem. If we had not been home, our house would have burned with our dog inside. This was not a cheap machine. In 2004 we paid $700.00 for this machine

Model
PDW8280J01SS
Serial number
MG805744 B
Bought from
Appliance outlet
Bought
Jul 21, 2004
Where
Moneta, Virginia: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20121012-E8F40-2147462899. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 3, 2012, sent to the company Oct 11, 2012, published by CPSC Oct 25, 2012

The product, in the report: GE Profile dishwasher

We loaded and started our GE dishwasher before going to bed last night and woke up this morning to find something had heated the inside of the unit to the point that all the plastic fixtures in the interior had melted and flowed to the bottom of the chamber forming a mound of cooled plastic, silverware, dishes and cutlery. We found out that GE had issued a recall on dishwashers manufactured in 2006 (we bought ours in 2007), but our model number was not on their recall list.

Model
PDW9980N20SS
Serial number
SR820266B
Bought from
GE Online
Bought
Jan 3, 2012, about then
Where
Carlsbad, California: Home/Apartment/Condominium
Who was involved
Age 67, Male
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20121002-74878-2147463196. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Oct 2, 2012, sent to the company Oct 11, 2012, published by CPSC Oct 25, 2012

The product, in the report: Stainless steele GE Profile Dishwasher

Regarding my GE Profile dishwasher. Stainless steel tub. We opened the dishwasher. Heating element on. UNABLE to turn dishwasher off. Had to go to breaker box. Melted plastic dishware. Plastic melted on the bottom of dishwasher in a fluid state. It was so hot that even the dishwasher arm was melted in half! Cracked drinking glass Burned hand when I tried to remove glass disware. We were lucky to be at home because dishwasher element never turned off. We talked to GE representative who informed us that only the dishwasher that did NOT have stainless steel was in their recall. In other words, our dishwasher did not qualify under their dishwasher recall because it was not plastic on the inside. We told them that this dishwasher was a fire hazard and we were lucky to be home so that we could turn it off at the breaker box. Otherwise it would have caught on fire it was so hot.
GE Profile dishwasher Model# 9280N0055 Serial VM815879B

Model
PDW 9280N00%%
Serial number
VM815879B
Bought from
ALL South
Where
Huntsville, Alabama: Home/Apartment/Condominium
Who was involved
Age 55, Female
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20121002-7CAC9-2147463201. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 9, 2012, sent to the company Sep 17, 2012, published by CPSC Oct 1, 2012

The product, in the report: Dishwaser GE model PDW9280J10SS

GE Model PDW9280J10SS dishwasher heating element caught on fire during the night while family slept.

Model
PDW9280J10SS
Serial number
HH809312B
Where
Columbia, Missouri: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile dishwasher, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120909-8FE51-2147463918. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 26, 2012, sent to the company Sep 5, 2012, published by CPSC Sep 26, 2012

The product, in the report: GE Profile dishwasher

GE dishwasher overheating resulting in melting of plastic and detroying dishwasher. Incident is siimlar to GE recalls in which water leaking into circuit board leading to short circuit and overheating of dishwasher.
Repeated attempts to contact GE service center have resulted in denial of issue (e.g., 30-60 minute waits on line, will not service because model label melted off during incedent).
Note: Attempts to upload pictures resulted in lock up and loss of all data in file!

Model
Label melted off in incident
Where
Fountain Valley, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile Dishwasher, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120826-6CC9E-2147464382. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 22, 2012, sent to the company Aug 31, 2012, published by CPSC Sep 17, 2012

The product, in the report: GE profile dishwasher model # PDW9880L00SS

twice now the heat dry cycle of our dishwasher has stuck on and created a very hot counter top to the point that you couldn’t touch the granite surface. Appears to me to be a fire danger.

Model
PDW9880L00SS
Serial number
SL886403B
Bought from
New Home Installed
Bought
Nov 1, 2006, about then
Where
Castle Rock, Colorado: Home/Apartment/Condominium
Who was involved
Age 64, Male
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120822-61F55-2147464486. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 18, 2012, sent to the company Aug 30, 2012, published by CPSC Sep 14, 2012

The product, in the report: Stainless Steel GE Profile Dishwasher

Smell something burning in kitchen.Dishwasher overheated causing the plastic inside of dishwasher to melt and most of dishwasher safety plastic cups and dishes to melt also.

Model
PDW988OLOOSS
Serial number
GL786730B
Where
Stratford, Connecticut: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120818-18BFE-2147464631. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 17, 2012, sent to the company Aug 30, 2012, published by CPSC Sep 14, 2012

The product, in the report: GE Profile Stainless Dishwasher Model: PDW7880N10SS Serial Number: VM727757B

I have a GE Profile Dishwasher. About 2 weeks ago we smelt burning and when we opened the dishwasher, all of the plastic items such as cups, glasses, chopping boards had melted. The heat had also burnt a hole through the bottom of the plastic tub. Fortunately we were home and nobody was hurt.
I note that the Press release that was issued by GE states that there have only been 15 issues. I can make that 16.

Model
PDW7880N10SS
Serial number
VM727757B
Bought from
Toll Brothers - New Home Builder
Bought
Apr 11, 2008
Where
Raleigh, North Carolina: Home/Apartment/Condominium
Who was involved
Age 54, Male
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120817-915CB-2147464647. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 14, 2012, sent to the company Aug 30, 2012, published by CPSC Sep 14, 2012

The product, in the report: GE Profile Dishwasher

I have a GE Profile dishwasher with a model that is not currently on the recall list. However, approx 6 weeks ago, I believe it was at the end of June or begining of July, I would have to go back and check my notice to GE, I woke up just after midnight to the smell of smoke and something burning....low and behold it was comming from my dishwasher........everything inside was melted, we couldnt turn it off it was like an oven, we had to rummage around under the sink and find the plug to unplug it......the interior of this dishwasher is stainless steel, but the parts that were plastic, including the silverware trays were burned and melted, my [REDACTED] flatware was melted at the bottom, the shiney silver stainless steel is now burned brown and black and still smells like fire......I called GE in the morning, and they sent a tech out the same day who determined that we had a run away heating element and told me not to plug it back in.....like I even could, the whole thing is destroyed.......now GE wants to give me 303.00 (I paid almost 1,000) and come and get it..........a depreciated buy back is what they call it...............wow! How insulting.....and then 6 weeks later they issue a recall for dishwashers with the same problem and knowing that my model should have been included but for whatever reason they chose not to include it is horrible. This dishwasher is unsafe and I truly believe that if the smell had not woke me up when it did, my house would have caught on fire. God forbid that should happen to some other owner of one of their faulty products, and they have KNOWLEDGE this is unsafe. Shame on them!

Model
PDW868ONOOSS
Serial number
AM751048B
Bought from
Sears, California
Bought
Jan 3, 2007
Where
Rancho Cucamonga, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile Dishwasher, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120814-4E17D-2147464760. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 10, 2012, sent to the company Aug 28, 2012, published by CPSC Sep 12, 2012

The product, in the report: GE Profile Dishwasher stainless steel door / stainless steel tub

My GE Profile dishwasher stainless steel door / stainless steel tub has overheated 2x and melted heavy plastic cups on top and bottom but is not one of the model #’s or serial #’s listed on the current recall. Model # PDW8280N00SS, Serial # TM853690B

Model
PDW8280N00SS
Serial number
TM853690B
Bought from
H H Gregg
Bought
Jan 1, 2009, about then
Where
Noblesville, Indiana: Home/Apartment/Condominium
Who was involved
Age 49, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120810-750E2-2147464878. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 9, 2012, sent to the company Sep 17, 2012, published by CPSC Oct 1, 2012

The product, in the report: GE Profile dishwasher Model: GSD3630F00WW Sr. NO: HA779311B Bought with home in Dec2011; [REDACTED]

Our dishwasher significantly overheated a few days ago - and few small plastic items inside melted. we have since turned the heating coil off.
We just saw a GE Profile diswasher recall and think the following model is also a concern that needs to be investigated.
Model: GSD3630F00WW Sr. NO: HA779311B

Model
GSD3630F00WW
Serial number
HA779311B
Bought from
New Plantation Home
Bought
Jan 1, 2002, about then
Where
Austin, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120809-C998D-2147464920. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 6, 2012, sent to the company Aug 21, 2012, published by CPSC Sep 5, 2012

The product, in the report: GE Profile Dishwasher, Stainless Steel

Dishwasher fire

Model
PDW9880J10SS
UPC
I don’t know
Serial number
LH844685B
Bought from
Queen City Appliances, North Carolina
Bought
Aug 5, 2005
Where
Waxhaw, North Carolina: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120806-AF030-2147465036. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 31, 2012, sent to the company Aug 13, 2012, published by CPSC Aug 27, 2012

The product, in the report: GE Profile Dishwasher

Dishwasher loaded and ran in evening. Later that evening putrid odor of undetermined origin was noted in home. Search throughout house to find the cause, but not located. Next morning, dishwasher found to be extremely hot on outer surface (door) and countertop. The heated dry light was on, along with the start button, which would not reset or turn off. The Unit had to be disconnected by turning the electrical breaker off. All contents were either melted or had a strange brown film, along with broken tines and melted silverware rack in the dishwasher. Even the water dispenser in the bottom of the dishwasher was melted / broken. A GE service representative was called and his report stated “Unit left heat on for too long and caused excessive damage to product. Due to excessive damage unit non-repairable.” He shared with me he had never seen this much damage done to a dishwasher. Spoke to GE Consumer advocates x2 and their solution is to provide me a discounted price on a new appliance and the email address for formal complaints. When I inquired about if there had been resolution to the cause of this problem because I wanted to make a formal complaint, I was told there is not a safety issue with the heating unit. I then spoke to a GE resource in Recall and she shared with me that it is a known issue of overheating and destroying contents, but it has not caused a fire. Igniting a fire = justification for a recall - can we not be proactive. This department is working with me and ensured that in newer models this potential hazard does not exist, but other consumers who have purchased in this model (PDW9280N20SS) should be aware of the potential fire hazard - everything was very hot.

Model
PDW9280N20SS
Serial number
LR806827B
Bought from
Appliance Center, Ohio
Bought
Nov 7, 2008
Where
Toledo, Ohio: Home/Apartment/Condominium
Who was involved
Age 47, Female
The reporter’s relation to them
Other Relative
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120731-C70CE-2147465195. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 29, 2012, sent to the company Aug 8, 2012, published by CPSC Aug 22, 2012

The product, in the report: GE Profile Dishwasher Model - PDW9800J00WW Serial - MG767547B Color - White

GE Profile Dishwasher - White Model - PDW9800J00WW Serial - MG767547B
After setting the dishwasher to wash the dishes and with approximately 10 minutes left to the cycle, my husband began smelling an intense burning plastic smell. When he opened the dishwasher to check, smoke was coming out of the door. He turned off the breaker and after opening the door to check for fire or melting, we found the large black junction box at the top right of the dishwasher door was melted and burned along with the wires that are attached to it. The box was extremely hot and we removed the box to avoid a fire. If we had not been home or had set it before bed, we would not have caught the burning and most likely would have had some type of house fire.

Model
PDW9800J00WW
Serial number
MG767547B
Where
Melbourne, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/9/2012) GE Appliances & Lighting: In 2010, in cooperation with the CPSC, GE voluntarily recalled this dishwasher (see CPSC Release #11-022). Please contact GE at 1-877-275-6840 to obtain additional information regarding this recall. In addition to contacting GE toll-free, consumers can obtain information at any time through GE Appliances’ website regarding the rebate or free repair service (including scheduling the free repair). See <a href=”http://www.geappliances.com/products/recall/dishwasher_2010/“ target=”_blank”>http://www.geappliances.com/products/recall/dishwasher_2010/</a>

CPSC report 20120729-88B75-2147465261. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 18, 2012, sent to the company Jun 28, 2012, published by CPSC Jul 13, 2012

The product, in the report: GE Profile Stainless Steel Dishwasher

I had a very serious incident with my GE Elite Dishwasher
On 16 June 2012 I found my dishwasher had completed its cycle, however the heating element remained on. I discovered this while on my way to bed for the night noticing a burning smell. When I opened the dishwasher there was a blast of hot air. I tried to reset the dishwasher, however the heating element would not turn off. I finally resorted to taking out the circuit breaker to get the dishwasher to turn off. When I investigated the dishwasher I found multiple pieces of melted plastic ware, multiple broken glasses and the dishwasher tub itself was scorched and melted. Had I not noticed this before I went to bed for the night I am fearful that my house would have caught fire with me and my family asleep.
I investigated the recall notices for GE Elite dishwashers and have noticed that there are other models with the exact same issue, however my model was not listed as a recall item.
This is an extremely serious defect in this appliance that could easily cause great harm or death

Model
PDW7880N10SS
Serial number
VM719137B
Bought from
GE
Bought
Jun 1, 2008, about then
Where
Falls Church, Virginia: Home/Apartment/Condominium
Who was involved
Age 44, Male
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120618-634FB-2147466492. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 7, 2012, sent to the company Jul 6, 2012, published by CPSC Jul 20, 2012

The product, in the report: Dishwasher

June 2nd, 2012 the consumer set her dishwasher to run overnight.
Approximately 2a.m on June 3rd, 2012 the consumer and her family awoke to a house full of smoke.
The fire department was called because they couldn’t tell where the smoke was coming from.
After clearing the home the fire department advised her that the heating unit in the dishwasher never shut off and melted everything inside.
On June 4th, 2012 the manufacturer was contacted and they advised her to contact their extended warranty division.
The warranty division was contacted the same day and inspection was scheduled for June 7th, 2012.
The consumer believes this product to be a fire hazard because the unit should have shut off automatically once the cycle was complete.

Model
PDW9280N20SS
Serial number
SR798235B
Bought from
Grant’s Appliances, Illinois
Bought
Dec 15, 2008, about then
Where
Montgomery, Illinois: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120607-84FE8-1251797. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 24, 2012, sent to the company Apr 2, 2012, published by CPSC Apr 16, 2012

The product, in the report: GE profile Dishwasher PDW9280L00SS

Dishwasher overheated during ery cycle. Inside plastic lining melted and filled appartment with smoke. Also dishes were covered with melted plastic.

Model
PDW9280L00SS
Serial number
ZH754843B
Bought from
Condo Developer
Bought
May 20, 2005, about then
Where
New York, New York: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120324-3D361-2147469005. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 14, 2012, sent to the company Mar 21, 2012, published by CPSC Apr 6, 2012

The product, in the report: dishwasher

GE Dishwasher model number GLD6800N00BB, serial number AM703902B. The wheels on the bottom rack fall off. One was caught on teh heating element causing smoke, and our fire alarms went off. Afraid it will cause fire.

Model
GLD6800N00BB
Serial number
AM703902B
Bought from
came with house
Where
Kaysville, Utah: Home/Apartment/Condominium
Who was involved
Age 47, Male
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120314-75794-2147469294. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 8, 2012, sent to the company Mar 15, 2012, published by CPSC Mar 29, 2012

The product, in the report: PDW9980N0SS - Stainless Steel Built In DishWasher - GE Profile

Dishwasher was on for dish washing and it did not stop after dry cycle. When somebody returned home, there was burning smell and when dishwasher door was opened it was full of smoke and everything was melted inside. The manual power off button did not work and had to switch off circuit breaker. If we would not have visited house in the afternoon, it could have put house on fire. Also, it could have posed serious risk during night time with kids in the house and other household members.

Model
PDW9980N0SS
Bought from
M I Homes
Bought
Jul 7, 2007
Where
Lewis Center, Ohio: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120308-66652-2147469466. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 13, 2012, sent to the company Feb 21, 2012, published by CPSC Mar 6, 2012

The product, in the report: Stainless Steel dishwasher

Loaded dishwasher at 9:30a.m. and turned it on. Realized at about 6:pm that it was really hot over by the machine and the wife opened it finding all the stuff in it that we were washing that was made of plastic had melted. So we took that stuff out and closed the door and ate our dinner. After dinner we were gonna unload it and put the dirty dishes in. When we opened the door to unload it we realized that it was really hot again and couldn’t touch anything in there. We went down and shut off the breaker for the dishwasher. Obviously something is wrong and we don’t feel safe having any power running to it because of risk of fire.

Model
PDW8280N20SS
Serial number
HR775392B
Bought
Mar 25, 2008, about then
Where
Dalzell, Illinois: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120212-03E88-2147470253. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 6, 2012, sent to the company Feb 14, 2012, published by CPSC Feb 29, 2012

The product, in the report: GE Profile Dishwasher Model number PDW8200NBB Serial # TM889360B Black

I smelled something like crayons burning and checked the house, I could not find the source. I knew I would be up another hour ( packing for our trip the next day) and decided to see if the smell got worse or if I noticed something. An hour later i checked the Kitchen and it was foggy/smokey and I saw a stream of steam/smoke coming from the dishwasher. When I opened the dishwasher it was very apparent that the heating coil at the bottom turned on automatically ( the dishwasher was closed but not on) and melted anything plastic. My [REDACTED] cutting board is warped, a handle of a [REDACTED] knife melted, [REDACTED] melted to liquid ( this was the crayon smell), etc...The Granite counter top was very hot to the touch as were the side cabinets. It would not turn off so I went and turned off the main circuit breaker to the dishwasher. This is a GE product Model # PDW8200NBB, Serial # TM889360B GE came out to inspect it and started removing all the melted parts from the inside of the washer and was going to attempt to fix it!!! I had to remind them that had this happened less then 12 hours later we would not have been home and the kitchen ( and house, I will assume) would have burnt down! They are giving me the run around saying it was originally purchased in 2007 ( which it was not I have proof) and they are looking into it. I think this is a HUGE issue that they are taking lightly.

Model
PDW8200NBB
Serial number
TM889360B
Bought from
Grant’s Appliance, Illinois
Bought
Aug 8, 2011
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120206-FAEAA-2147470519. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 5, 2012, sent to the company Feb 13, 2012, published by CPSC Feb 28, 2012

The product, in the report: GE Profile Dishwasher Model PDW7300N15CC servial No, MM787885B Bisque

In 2007 we replaced our GE dishwasher because of a recall. There a potential fire hazard. There was a problem with the door and there was a risk of fire.
Yesterday, 2/4/2012, the dishwasher was running as normal when my wife and I heard a different noise. We looked at the dishwasher and from the bottom of the door there was a bright electric arc and some flames coming out of the bottom of the door. The circuit breaker tripped off and the arching stopped. I checked for any fire or damage, things seems safe. There is a burn mark on the apron of the dishwasher where the flames/arching occurred.
I had a contract with GE and called them. The contract expired 6 months ago. They offered to renew the contract for $259/yr and they’ll have someone out to repair the dishwasher as soon as possible.
This is my third attempt to to send this report. I hope it works. I do not get to a point where there is a confirmation that the report is accepted.

Model
PDW7300N15CC
Serial number
MM787885B
Bought from
Flemington Dept Store
Bought
Jul 11, 2007, about then
Where
Asbury, New Jersey: Unspecified
Who was involved
Age 55, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120205-CAB81-2147470561. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 4, 2012, sent to the company Feb 13, 2012, published by CPSC Feb 28, 2012

The product, in the report: GE Profile Dishwasher

GE Profile Dishwasher Fire....We were awoken at 4:00 AM by the smoke detectors and found flames halfway up the front of our GE dishwasher.
Model #: GSD4020Z05BB Ser #: AZ886399B

Model
GSD4020Z05BB
Serial number
AZ886399B
Where
Austin, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120204-C2E0E-2147470597. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 23, 2012, sent to the company Jan 31, 2012, published by CPSC Feb 14, 2012

The product, in the report: GE Profile Stainless Steel Dishwasher PDW8980N20SS

Ge Profile Dishwasher PDW8980N20SS
End of cycle - dishwasher had shut off and I unloaded clean dishes, reloaded with dirty dinner dishes. Three hours later, I smelled burning food. Dishwasher was super hot to the touch. Opened door, heating element was on. Too hot to touch dishes. Turned breaker off and then on to reset power to dishwasher. Left door open to cool unit down. We were lucky we were still awake!

Model
PDW8980N20SS
Serial number
GR794792B
Bought from
Better Housekeeping
Bought
Jul 14, 2008
Where
Holmdel, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120123-D6C4D-2147471042. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jan 22, 2012, sent to the company Jan 30, 2012, published by CPSC Feb 13, 2012

The product, in the report: GE Profile dishwasher stainless steel built in Model # PDW7980N15SS Serial # SM827183B

Heating element turned on by itself at night, melted parts of two cutting boards, one measuring spoon..plastic. Outside was so hot burned wifes hand when she wanted to open. Fumes in house, but no smoke detector set off. GE Profile PDW7980N15SS SM827183B

Model
PDW7980N15SS
Serial number
SM827183B
Bought from
Home Depot, Oregon
Bought
Jul 16, 2008, about then
Where
Tigard, Oregon: Unspecified
Who was involved
Female
The reporter’s relation to them
My Spouse
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Injury, Level of care not known

CPSC report 20120122-B255C-2147471088. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 17, 2012, sent to the company Jan 24, 2012, published by CPSC Feb 14, 2012

The product, in the report: GE Profile dishwasher

My GE Profile dishwasher caught fire. The components in the door caused the problem. Luckily I was home when it started smelling & smoking so the only thing damaged was the dishwasher. We didn’t have it covered under warranty (it was over 4 years old) & we were told it would be expensive to fix so we just replaced it. I am concerned now though because what we purchased was a [REDACTED] model. From a recent news report I saw, they may have the same problem.

Bought from
Oliver Dyer
Bought
Jan 2, 2007, about then
Where
Azle, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120117-DE9E2-2147471236. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 4, 2012, sent to the company Mar 1, 2012, published by CPSC Mar 15, 2012

The product, in the report: Dishwasher

Consumer stated that the dishwasher had completed the cycle, she smelled an odor of burnt plastic and discovered that the plastic elements in the unit had melted her dishes had black soot and there was smoke emitting from it when she opened the door.
Consumer stated that the control panel remained intact but the dishwasher was extremely hot to the touch, the circuit breaker was switched off to disable power to the unit.
Consumer had not contacted the manufacturer as yet.
Consumer is concerned that this dishwasher is a fire hazard and could have caused an house fire if she was not present.
UPDATE: The company did, at no charge, replace dishwasher with a suitable new one.

Model
PDWF480P00SS
UPC
n/a
Serial number
TR759746B
Bought from
Sears, California
Bought
Jun 1, 2010, about then
Where
Bass lake, California: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120104-784FA-1222980. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 3, 2012, sent to the company Jan 11, 2012, published by CPSC Jan 26, 2012

The product, in the report: GE Profile Dishwasher (Model: PDW9980NOOSS, Serial Number: TM709025B).

We have a GE Profile Dishwasher (Model: PDW9980NOOSS, Serial Number: TM709025B). The dishwasher was not cleaning any dishes the previous night. The morning of 12/30/2011 the dishwasher was opened to find the dish rack, utensil holder and bottom water sprayer had melted. There was also a strong odor of melted plastic. No LEDs were on, on the control panel. The circuit breaker had not tripped.

Model
M# DW9980NOOSS
Serial number
TM709025B
Where
Rowley, Massachusetts: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/23/2012) GE Appliances & Lighting: Please contact 1-800-GE-CARES

CPSC report 20120103-B8870-1222788. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 3, 2012, sent to the company Jan 11, 2012, published by CPSC Jan 26, 2012

The product, in the report: GE Profile Dishwasher Model # PDW988OLSS 24 “ wide

On Thursday December 29, 2011 our GE Profile Dishwasher Model # PDW988OLSS heating element malfunctioned and didn’t shut off. It melted plastic dishes and utencils in lower and upper trays. Also, it melted the bottom of the silverware basket allowing the silerware to fall onto the heating element. It burned a wooden handle knife that laned on the heating element. The dishwasher was installed in Feburary of 2006. When I contacted GE they offered a reduced price on their new like type model but since it was more than 5 years old and out of warranty ( we purchased the extended warranty), and not part of any recall, that was the best they could do. It is a definite safty / fire issue that GE needs to correct. I see numerous recalls for this malfunction on GE Dishwashers and this model needs to be added to the recall list.

Model
PDW988OLSS
Serial number
AL749706B
Bought from
Standards of Excellence
Bought
Jan 20, 2006
Where
El Cajon, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile Dishwasher, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120103-E99ED-2147471725. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 1, 2012, sent to the company Jan 10, 2012, published by CPSC Jan 25, 2012

The product, in the report: GE Profile Dishwasher Model # PDW9280JOOSS SERIES # AH718142B

GE Profile Dishwasher Model # PDW9280JOOSS; Serial # AH718142B The dishwasher was turned on as usual. After 20 minutes of runtime I smelled an odor in the kitchen and determined it was coming from the dishwasher. It was a burning smell. I opened the dishwasher and noticed that no water had entered it however it was producing prolific steam. I tried pressing the “start” button to turn it off and it would only blink on and off. I could not turn the unit off and no other buttons on the control panel responded. I had to turn it off from the breaker. I found this site as I was researching and also found that it was recalled over a year ago. We were never notified. I am thankful that I was home and awake when this problem occurred, as it seems a fire was imminent.

Model
PDW9280JOOSS
Serial number
AH718142B
Bought from
SEARS
Bought
Jul 1, 2005, about then
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE PROFILE, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/23/2012) GE Appliances & Lighting: In 2010, in cooperation with the CPSC, GE voluntarily recalled this model (see CPSC Release #11-022). Please contact GE at 1-877-275-6840 to obtain additional information regarding this recall. In addition to contacting GE toll-free, consumers can obtain information at any time through GE Appliances’ website regarding the rebate or free repair service (including scheduling the free repair). See http://www.geappliances.com/products/recall/dishwasher_2010/

CPSC report 20120101-F3BAB-2147471809. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 26, 2011, sent to the company Jan 4, 2012, published by CPSC Jan 19, 2012

The product, in the report: GE Profile Dishwasher, built in

This evening while running the dishwasher, we were watching tv in the other room and heard something obviously electrical arcing. Very loud, so I ran into the kitchen and found flames shooting out from under the dishwasher. I opened the dishwasher and the loud arcing sound stopped but the dishwasher (underside), was still on fire. I grabbed our fire extinguisher and put the fire out. I dissasembled the access plate on the front of the dishwasher and found the motor and all wiring had melted and burned in that area. If we had not been home, I can assure you we would have lost our home. The only thing I can think of we just recently had warranty work done on the dishwasher from Sears extended warranty service.

Model
PDW7800N15BB
Serial number
MM834289B
Bought from
Sears, California
Bought
Dec 12, 2006, about then
Where
Redondo Beach, California: Home/Apartment/Condominium
Who was involved
Age 51, Male
The reporter’s relation to them
Self
As this report names them
Brand Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20111226-9FF80-2147472025. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 26, 2011, sent to the company Jan 4, 2012, published by CPSC Jan 19, 2012

The product, in the report: Stainless Steel GE Profile Dishwasher

Ran dishwasher in morning. After cycle completed removed dishes, and refilled dishwasher over course of the day. Closed door partially but never completely. During dinner closed dishwasher completely. After dinner refilled and closed door. 4-6 hours later noticed smell like dishwasher was cooking what we had for dinner. Found granite countertop and dishwasher door very hot. Inside melted most plastic pieces. Discovered that this has happened to many GE Dishwashers and many have been recalled, but this product has not yet been recalled.

Model
PDW8280N00SS
Serial number
RM783726B
Bought from
New home construction
Where
Clarksburg, Maryland: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile Dishwasher, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20111226-CE116-2147472057. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 19, 2011, sent to the company Dec 28, 2011, published by CPSC Jan 12, 2012

The product, in the report: GE Profile Dishwasher Stainless Steel

Dishwasher GE Profile Model PDW9980L00SS, SN RL860782B about 5 years old malfunctioned. Heating element kicked on and did not shut off. Was detected by my husband who was up late that night when he smelled burning plastic. It had been on for about 3 hours. When discovered we left the door ajar and the next day the cleaners closed it and it started overheating again. Thank God my oldest son came home about 2 hours later and again the insides were melting more. The lower water sprayer that goes around completely melted into the lower element. If it had not been detected I am sure the house would have burned down.

Model
PDW9980L00SS
Serial number
RL860782B
Bought from
GE
Bought
Sep 16, 2006, about then
Where
Thousand Oaks, California: Home/Apartment/Condominium
Who was involved
Age 56, Female
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20111219-51D8A-2147472227. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 30, 2011, sent to the company Jun 24, 2013, published by CPSC Jul 9, 2013

The product, in the report: Dishwasher

Consumer stated that her dishwasher received the recall remedy for Release #11-022 on 2/2011, however, while she was using the unit on wash cycle approximately 5-10 mins, she noticed smoke emitting from it and then there was a burnt odor. She immediately opened the door which stopped the cycle and then unplugged it to prevent any further damages.
11/25/11 Consumer contacted the manufacturer who advised that a service rep would be sent out to examine the dishwasher for repairs.
Consumer is concerned that the unit was already repaired for a fire hazard and it didnot resolve the problem, she believes that the dishwasher should be replaced and not repaired at this time.
UPDATE: Since submitting this report, the consumer and GE have had a discussion which resulted in GE replacing the dishwasher that was recalled and started the electrical fire, with a new dishwasher.

Model
PDW9280J00SS
UPC
n/a
Serial number
TG882176B
Bought from
Great indoors, Colorado
Bought
Nov 11, 2004
Where
Broomfield, Colorado: Unspecified
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20111130-78776-1217619. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 28, 2011, sent to the company Dec 6, 2011, published by CPSC Dec 20, 2011

The product, in the report: GE 24 inch Profile Dishwasher PDW8280J10SS

I woke up to the smell of burning plastic. The dishwasher heater elements were on although no wash cycle had been started. The heat in the dishwasher was so intense that it melted plastic dishes and the lower spray arm. The counter top was hot to the touch.
This is the second time this has happened but the first time I caught it before it had done any damage.

Model
PDW8280J10SS
Serial number
GL809352B
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20111128-C3FFD-2147472932. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 25, 2011, sent to the company Dec 5, 2011, published by CPSC Dec 19, 2011

The product, in the report: GE Profile Dishwasher Model PDW9200LOOBB Serial ML912874B

GE Profile Model PDW9200LOOBB serial ML912874B Heat did not cut off. Cut unit off and thought it was off. Smelled burning wire and checked dishwasher. Very hot and melted interior coatings. Cut off at breaker. Fire would have been imminent. Purchased about 4-5 years ago.

Model
PDW9200LOOBB
UPC
dont know
Serial number
ML912874B
Bought from
Lakeside Appliance, Virginia
Bought
Aug 12, 2008, about then
Where
Henrico, Virginia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20111125-FA61B-2147473029. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 5, 2011, published by CPSC Sep 27, 2011

The product, in the report: Dishwasher

This is a GE Profile Dish Washer Model #GSD4330Y73WW Serial#MS818751B. On 9/3/2011 around 10 PM we started our dishwasher and then went to bed which we often do. The next morning on 9/4 around 7 am my wife went to the kitchen and the dishwasher was still on heat dry! The plastic utensils melted and dripped onto the heater. The entire kitchen was hot and actually smelled hot from the dishwasher. The dishes were so hot that you could not touch them without getting burned. I am concerned that this could have caused a fire. We sometimes start our dishwasher and go away for the day. Obviously, we will not be doing this anymore.

Model
GSD4330Y73WW
Serial number
MS818751B
Where
Montrose, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20110904-3055D-2147475651. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 23, 2011, published by CPSC Sep 14, 2011

The product, in the report: GE Profile dishwasher Model #pdw8980n20ss

GE dishwasher heated to a point that it melted most of the plastic inside including the silverware baskets. It happened many hours after the cycle was started.

Model
Profile / #pdw8980n20ss
Serial number
dr736856b
Bought from
cannot remember
Bought
Aug 17, 2007, about then
Where
Pennsburg, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile /, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20110823-78BCE-2147475980. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 23, 2011, published by CPSC Sep 15, 2011

The product, in the report: Dishwasher-Stainless Steel

G.E. Profile Dishwasher overheated. Smelled hot. Smoke filled our home. The dishwasher panel would not turn off. We were home and were able to disconnect appliance in electrical box as it would not turn off via the control panel.

Model
PDW888OJO3SS
Serial number
DH826455B
Bought from
Home Depot
Bought
Mar 22, 2005, about then
Where
Madisonville, Tennessee: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand G.E. Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20110823-D3432-2147475971. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 7, 2011, published by CPSC Aug 29, 2011

The product, in the report: Dishwasher

Turned on dishwasher and let it run through cycle in the early afternoon. After emptying it, not noticing a problem, we left it for about 4-5 hours until we smelled burning plastic. We do not use the heated dry feature but somehow it was turned on. The heating element had been stuck on, and began melting the plastic components in the dishwasher. The control panel would not respond to commands and I had to unplug it from under the sink. The granite countertop above it was too hot to touch, as well as the wood cabinets.
If I had not been home and the dishwasher had not been emptied immediately, the plastic dishes, along with the plastic components, would have melted and caused a fire when it melted onto the heating element.
Now I have to replace the unit because I am not living with the anxiety of a dishwasher that can melt our dishes and/or burn down our house. GE has recalled similar models and this product line should be considered as well.

Model
GLD6560LSS
Serial number
TH739147B
Where
Boise, Idaho: Home/Apartment/Condominium
Who was involved
Age 25, Male
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20110807-F09C1-2147476455. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 29, 2011, published by CPSC Aug 22, 2011

The product, in the report: GE Profile Dishwasher Model # PDW7800N20CC

GE Profile Dishwasher Overheated Model PDW7800N20CC Purchased in March 2009
Dishwasher had been run on heated cycle the previous afternoon, after the dishwasher was unloaded I turned off the heated drying. At approximately 9am the next morning a strong burning odor was noticed when we woke up and as I walked by the dishwasher I could feel the heat coming of of it. The entire dishwasher was very hot, items inside the dishwasher had started to melt and the surrounding cabinets were also hot to the touch. I immediately shut off the power to the dishwasher.
The dishwasher was off when this incident occurred. If this condition had continued I believe a fire would have started in the cabinets.

Model
PDW7800N20CC
Serial number
TR729712B
Bought from
Spichers Appliances
Bought
Mar 29, 2009
Where
Hagerstown, Maryland: Home/Apartment/Condominium
Who was involved
Age 12, Female
The reporter’s relation to them
My Child
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20110729-BF01B-2147476761. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 27, 2011, published by CPSC Sep 15, 2011

The product, in the report: Dishwasher

Caller is reporting overheating of GE Profile Dishwasher , 07/20/2011
She called GE, 07/25/2011 spoke with customer service, sent them pictures and report but no one advised her that there were recalls or that this incident had happened to other models before she purchased her dishwasher nor did the customer service rep advise her that there had been similar problems with other models.
Caller’s dishwasher model is not recalled.
Caller and husband started dishwasher around 1:30PM, let it run it’s cycle. Around 7PM she was standing at sink and heard noise coming from dishwasher, opened and noted that it was running, all was excessively hot. She Physically turned dishwasher off. She and her husband had dinner then went out for approximately one hour. When she and her husband came home they noticed a strange odor and began trying to narrow down to a source by throwing away flowers that were wilting, checking trash etc. until they noticed that it was actually coming from the dishwasher running again. When she opened it she noticed that at least most of the lights were on, all was so hot that they couldn’t be touched. She took a towel, pulled the racks out and left all to cool for at least ten minutes, she then took a towel and removed all her dishes. The racks themselves were not melted but plastic inside dishwasher is melted. Neither caller or husband could get the dishwasher turned off, husband unplugged unit. She called GE, 07/25/2011cShe called GE, 07/25/2011 spoke with customer service, sent them pictures and report but no one advised her that there were recalls or that this incident had happened to other models before she purchased her dishwasher nor did the customer service rep advise her that there had been similar problems with other models.
Around 9:30PM caller contacted number for appliance repair. Appliance Center called her the next morning, after listening to scenario she advised caller that it most likely would not be cost effective to repair. GE replaced, at no charge, the 2008 GE Profile dishwasher with a new one on 8/12/11. The took the old one back.

Model
PDW9280N20SS
Serial number
FR731503B
Bought from
Lowe’s, Washington
Bought
Dec 15, 2008, about then
Where
Auburn, Washington: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20110727-01AB1-1193682. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 13, 2011, published by CPSC Aug 4, 2011

The product, in the report: My GE Profile dishwasher caught fire this evening. I looked on line and then called GE. They stated there are similar units that are recalled for the same problem, but not my model #. Being a Professional Firefighter, I’m concerned that someone may have a more serious incident. Fortunately, I was home when this happened, because the outcome would have been different if I wasn’t. We had our house built in 2004 so I believe the unit may be a 2004. The model # is PDW8800J03BB The serial # is SG776808B. I hope this information is helpful to someone. I can be reached at [REDACTED] for further questions. My mailing address is [REDACTED] Thank You for your time.

My GE Profile dishwasher caught fire this evening. I looked on line and then called GE. They stated there are similar units that are recalled for the same problem, but not my model #. Being a Professional Firefighter, I’m concerned that someone may have a more serious incident. Fortunately, I was home when this happened, because the outcome would have been different if I wasn’t. We had our house built in 2004 so I believe the unit may be a 2004. The model # is PDW8800J03BB The serial # is SG776808B.
I hope this information is helpful to someone. I can be reached at [REDACTED] for further questions. My mailing address is [REDACTED] Thank You for your time.

Model
PDW8800J03BB
Serial number
SG776808B
Bought from
Builder/retail store, New York
Bought
Oct 31, 2004, about then
Where
Malta, New York: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile Dishwasher, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20110713-1057C-2147477228. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 25, 2011, published by CPSC Jul 19, 2011

The product, in the report: GE Profile Quiet Power 7 Dishwasher

We bought a new GE Profile QuietPower 7 Dishwasher Model # PDW 9980N00SS approx. three (3) years ago that recently started to melt all hard plastic dishware and is getting extremely hot to the point that it is causing the very thick granite that it is under to not be touchable. We only use the “Heated Dry” cycle and have never used the “Added Heat” cycle. Also we only use dry tablet detergent and have never used liquid detergent in this new model, so I think GE has a much bigger dishwasher problem than they are letting on, by trying to blame it on liquid detergent. Also this is a new model that has not been on any prior list of overheating problems.

Model
GE Profile Quiet Power 7
Serial number
PDW9980N00SS
Bought from
GE
Bought
Jun 1, 2008
Where
Plano, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile Quiet Power 7, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20110625-0AAD7-2147477861. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 26, 2011, published by CPSC Jun 30, 2011

The product, in the report: Dishwasher- Under Cabinet

Consumer stated that while using the dishwasher and it might have been in the drying cycle when it started emitting smoke, and there was an odor of burnt plastic. she opened the door and the smoke dissolved. There was no fire damages inside but she was able to unplug the unit to prevent any further damages.
5/24/11 Consumer stated that she contacted the manufacturer and was advised that a service technician would be sent out for evaluation and repairs.
Consumer is concerned that this product is a fire hazard and should be reported.

Model
PBW8800J03BB
UPC
n/a
Serial number
SG776868B
Bought from
Home Depot, Minnesota
Bought
Nov 30, 2004, about then
Where
Browerville, Minnesota: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20110526-FF116-1184443. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 21, 2011, published by CPSC Jun 14, 2011

The product, in the report: GE Profile dishwasher

Electrical short in dishwasher started small fire within it. No damage outside of dishwasher. I’m the second owner of this house and don’t remember receiving a notice. I moved in in 2005. Found the following recall notice, issued in 2007:
http://www.cpsc.gov/cpscpub/prerel/prhtml07/07190.html
My dishwasher is on the list.

Model
GE Profile GSD4010Z05AA
Serial number
AZ812840B
Where
Bloomington, Indiana: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/15/2011) GE Appliances & Lighting: In 2007, in cooperation with the CPSC, GE voluntarily recalled this model (see CPSC Release #07-190). Please contact GE at 1-877-607-6395 to obtain additional information regarding this recall.

CPSC report 20110521-CD75B-2147478955. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 11, 2011, published by CPSC Jun 3, 2011

The product, in the report: GE Dishwasher, Profile, Model #PDWT380R10SS, Serial # AV7823058

A new GE Dishwasher turns the heat element on by its self. The first time we unplugged it and called the service as it was under warrenty. They replaced a module in the door and said it should be fine. Two nights later it turned on again and I smelled something like some one was cooking at 4:00 AM. I got up to check and the dishwasher had turned on again and was hot enough to melt a nylon cutting board that was on the bottom rack. I unplugged the washer and called the GE service department. They are sending a service man out to check what went wrong. If we had not been here I am afraid that it would have caused a fire.

Model
Profile, PDWT380R10SS
Serial number
AV7823058
Bought from
Home Appliances, Arizona
Bought
Mar 10, 2011
Where
Gilbert, Arizona: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20110511-25D5E-2147479297. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 11, 2011, published by CPSC Jun 3, 2011

The product, in the report: GE Dishwasher

We have a GE Profile dishwasher which caught on fire May 4th. We immediately cut off the circuit breaker. The house was filled with white toxic smoke and electrical fire smell that took two and half or three days to get out even with the windows open, and fans on. The top of the dishwasher is black, gray and yellowish brown from all the smoke.
GE sent someone over Friday, May 6th. He took off the backside of the dishwasher door and he said the wires were corroded due to us living on the Intracoastal Waterway. (We live in the Charleston, SC area)and there is salt in the air. He also said that if it gets above 76 degrees in the house that could cause humidity which could be the cause as well. He said he could repair it, but not replace it. Inside,the area behind the control panel looks like the hollowed out portion of half a coconut without the white part in it. The front panel also has a yellowish brown melted in spot on the exterior of the machine where the controls are, in addition to the black gray and yellowish brown area all over the top of the dishwasher door.
One would think that instead of the area of the country we live in being the problem, loose seals on the dishwasher door around the electrical area would be the probable source of the problem. Also, I noticed on line that [REDACTED} sells a salt product for consumers to put in their dishwashers to soften the water. How GE’s competitor could put salt directly into their dishwasher, and yet living on the coast is a safety hazard according to GE is beyond me.
Also, in regards to the humidity, how hot and humid is it inside a dishwasher?
We feel unsettled having an appliance that has caught on fire “fixed”. We believe they should replace it. After all, this appliance has already had one fire.
I have received a run around from GE. The repairman said that only the Customer Service could authorize a replacement, and they will not do so. The Customer service person I spoke to said she could not order a replacement either, and I have yet to speak to someone who can.
GE is suggesting popping in a new circuit board into this dishwasher instead of replacing it. Is that an acceptable and safe remedy?

Model
PDW8700J10
Serial number
MH718540B
Bought from
Home Depot, South Carolina
Bought
May 10, 2011, about then
Where
Mt Pleasant, South Carolina: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand GE Profile, made or sold by GE Appliances & Lighting
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20110511-FB400-2147479291. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 28, 2026 and checked Oct 28, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

GE Profile dishwashers

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