LG washing machines

226 reports to CPSC, the latest made Oct 9, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 30, 2026.

226reports to CPSC
Oct 9, 2026the latest report was made
Jun 3, 2011the earliest
223with the company’s comments

Brand: LG
Maker: LG Electronics, USAMakers, importers or sellers, as the reports name them
Product: Washing machinesCPSC’s product type: Washing Machines, Other or Not Specified (code 140), in Home Maintenance and Structures: Laundry, Fabric Care & Sewing

Other ways the reports write the brand (1)

“L.G.”

By month

15 reports from November 2025 to October 2026; the most in March 2026, 3. 211 earlier reports, since June 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
October 2026	2
September 2026	1
August 2026	1
July 2026	2
June 2026	2
May 2026	2
April 2026	1
March 2026	3
December 2025	1
July 2025	2
June 2025	2
May 2025	1
April 2025	1
January 2025	2
October 2024	1
August 2024	1
March 2024	1
December 2023	3
November 2023	2
August 2023	1
July 2023	1
March 2023	2
January 2023	2
November 2022	2
October 2022	1
September 2022	1
August 2022	1
July 2022	1
June 2022	1
April 2022	1
February 2022	1
January 2022	1
August 2021	1
July 2021	2
May 2021	2
April 2021	2
March 2021	1
February 2021	2
October 2020	1
August 2020	1
June 2020	1
April 2020	2
December 2019	3
September 2019	2
July 2019	2
May 2019	2
April 2019	2
March 2019	1
February 2019	1
January 2019	1
December 2018	2
November 2018	2
September 2018	1
July 2018	1
June 2018	3
May 2018	3
April 2018	2
March 2018	1
February 2018	1
January 2018	2
December 2017	3
November 2017	1
October 2017	1
September 2017	1
August 2017	2
July 2017	3
May 2017	2
April 2017	3
March 2017	5
February 2017	3
January 2017	5
December 2016	1
November 2016	3
August 2016	3
July 2016	2
June 2016	4
May 2016	2
April 2016	1
March 2016	4
February 2016	1
January 2016	2
December 2015	1
November 2015	2
October 2015	1
September 2015	1
May 2015	2
March 2015	3
February 2015	2
January 2015	1
December 2014	3
November 2014	4
October 2014	3
September 2014	1
August 2014	1
July 2014	3
June 2014	3
March 2014	4
February 2014	4
January 2014	1
December 2013	2
November 2013	2
September 2013	1
August 2013	5
July 2013	2
June 2013	8
May 2013	3
April 2013	1
March 2013	3
December 2012	4
November 2012	1
October 2012	1
August 2012	1
March 2012	2
February 2012	1
September 2011	1
July 2011	1
June 2011	1

How badly anyone was hurt

Hospital admission 3 CPSC: Injury, Hospital Admission
Seen by a doctor or nurse 7 CPSC: Injury, Seen by Medical Professional
First aid 9 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 15 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 5 CPSC: Injury, Level of care not known
No one hurt 167 CPSC: Incident, No Injury
No incident, no one hurt 8 CPSC: No Incident, No Injury
Not said 12 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 30, 2026. Updated daily.

No one hurt
Made Aug 21, 2017, sent to the company Sep 19, 2017, published by CPSC Oct 3, 2017

The product, in the report: top load washer

The submitter said the washer is shaking excessively and she believes her washer should be included in recall # 13-073. The submitter indicated that the excessive shaking caused the floor in her laundry room to crack. She also indicated that she gets the unbalanced code often when she is washing a load.
The submitter said that she contacted the firm to inform them of her concerns sometime in November 2016 but they never returned her call. The submitter said her washer completely stopped working and she contacted Sears to arrange for a technician to inspect the washer. The technician informed her that the bolt under the rudder became loose and the technician repaired the washer.
The submitter said the firm finally got back to her a month later about the issue and was unwilling to reimburse her for the expenses of the repair.

Model
WT1101CW
UPC
Unknown
Serial number
211KWXD12210
Bought from
www.bestbuy.com
Bought
Feb 10, 2015
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/19/2017) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machine should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20170821-1D772-1689153. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 8, 2017, sent to the company Jan 17, 2018, published by CPSC Feb 1, 2018

The product, in the report: LG top load washer model WT5001CW

LG washing machine model WT5001cw, serial number 005kwgg04527. LG technician has serviced twice, over past two years under recall, including new motor,stator,control panel,rotor and software. It has continued to spin excessively with shaking and error codes (uE,UE,LE). Contacted LG again and a they will send another technician out tomorrow however the machine spun for many hours yesterday and lost all power. Now nothing works. I wish LG would just replace the machine or provide a credit for a new one.

Model
WT5001CW
Serial number
005kwgg04527
Bought from
Home Depot, North Carolina
Bought
Aug 1, 2011, about then
Where
Rocky Mount, North Carolina: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/10/2018) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20170808-2C7EF-2147398288. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 31, 2017, sent to the company Nov 30, 2017, published by CPSC Dec 21, 2017

The product, in the report: LG front loader washer

Mold in LG front Loader washer

Bought from
Best buy
Where
Rosemead, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/30/2017) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20170731-BF7E5-2147398551. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 11, 2017, sent to the company Jul 19, 2017, published by CPSC Aug 2, 2017

The product, in the report: LG WaveForce washing machine Serial # 006KWHX00137 Model # WT5001CW

Washing machine “exploded” while in use causing damage to walls & ceiling. Owner was not near the machine and not injured.

Model
WaveForce
Serial number
006KWHX00137
Where
Lake Stevens, Washington: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/19/2017) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20170711-F2A55-2147399066. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 11, 2017, sent to the company Oct 16, 2017, published by CPSC Oct 30, 2017

The product, in the report: LG top loading washer Model Waveforce

On 7/6 my sons were running a load of wash in our LG top load washing machine, the load became unbalanced and then made a weird noise and they thought something snapped. The load of wash then drained and my sons waited until we came home to review washer. I reviewed known issues online and realized the washer was part of a recall which I had not seen before. I called LG and they are sending someone to look at unit but I am concerned as the online reports indicate they just adjust the speed so it doesnt spin as fast. This will not resolve my issue and we dont want anyone to get hurt with this product or damage to my home .

Model
wt5001cw
Serial number
105kwxd9d930
Bought from
Home Depot, Pennsylvania
Bought
Jul 12, 2010, about then
Where
Wind Gap, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 25, Male
The reporter’s relation to them
My Child
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/16/2017) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20170711-FB209-2147399067. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 22, 2017, sent to the company Jul 27, 2017, published by CPSC Aug 10, 2017

The product, in the report: LG 4.5 cubic foot Top-Load High Efficiency Washing Machine

The top loading washing machine shakes excessively during every spin cycle due to the load being off-balance, This causes the drum to hit against the insides of the washing machine and causes the whole unit to scoot along the floor.

Model
WT5101HV
Serial number
111KWDJ25874
Bought from
Sears Website
Bought
Feb 3, 2012
Where
Boscobel, Wisconsin: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/27/2017) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20170522-4A778-2147400320. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 12, 2017, sent to the company May 22, 2017, published by CPSC Jun 6, 2017

The product, in the report: Molds built up all over on the bottom rubber of the front door.

Bottom rubber of the door of front loaded washer had molds built up all over. My allergy got worst over years.

Model
WM2487HWM
Bought from
Frys Electronic, California
Bought
Jan 1, 2007, about then
Where
San jose, California: Home/Apartment/Condominium
Who was involved
Age 47, Male
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/23/2017) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20170511-E8FBF-2147401562. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 15, 2017, sent to the company Apr 24, 2017, published by CPSC May 15, 2017

The product, in the report: LG direct drive front loader

LG direct drive wm2101hw model front load washing machine has mold all around the inside of rubber and in dispenser, our clothes , bed sheets ,blankets and towels always smell like mildew and like a swamp. My family and I have experienced the following health issues:. I for one have skin fungus all over my body up to my neck and very itchy especially my privates , my son has a hard time breathing and occasionally wakes up with a bloody nose and complains of itchiness and hive on his neck and face , my wife suffers from severe headaches and my daughter has headaches and rashes .

Where
Warren, New Jersey: Home/Apartment/Condominium
Who was involved
Age 39, Male
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/26/2017) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20170415-5226A-2147404357. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 14, 2017, sent to the company Apr 24, 2017, published by CPSC May 8, 2017

The product, in the report: White, LG front loaded washing machine. TROMM Steam washer 4.0 Ultra capacity Direct Drive System Quiet Operation

We have a LG washing machine at home on the second floor. A couple of days ago, our nanny was doing laundry as our 6 month old baby was taking a nap, and asked me to check the washing machine as she thought that it should have already stopped the cycle. The screen displayed an error (FE error) and it seemed as if the water was still running inside the machine. I called my husband immediately and he suggested that I closed the water valves that go to the machine. As I tried looking for them, the water started overflowing. It was so much pressure from the water that the machine door opened (it is a front loading machine) and water started coming out. It was very scary. Lots of water continued to flow on the floor of the laundry room and inside our bedroom, and then leaked into the dining room on the first floor. The second floor carpet and the first floor ceiling were soaked. Finally, our neighbor was able to shut down the water for our house from the basement and water finally stopped. We now have four industrial dehumidifiers at home working for five days trying to dry our carpet and ceiling.
Even though it seems that the machine could be fixed by replacing a small part, we have decided to replace it as it doesn’t give us confidence to continue using this particular one anymore.

Model
TROMM Steam Washer - WM2688HWM
Bought
Apr 1, 2008, about then
Where
Arlington, Virginia: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/26/2017) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20170414-F136A-2147404373. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 3, 2017, sent to the company Apr 11, 2017, published by CPSC Apr 25, 2017

The product, in the report: LG washing machine model WT5101HV serial number 112KWAT0K352

I own a washing machine made by LG model WT5101HV serial number 112KWATOK352. I had never received a recall from LG. The washing machine exploded causing the entire top portion to fly off the machine. It was in the spin cycle as evidenced by very little water in the drum. The drum was sitting on the bottom of the unit. The plastic pieces holding the support brackets were broken. The entire machine was warped out of shape. If anyone had been in that room near the machine they would have been seriously injured.

Model
WT5101HV
Serial number
112KWAT0K352
Bought from
Home Depot, Arizona
Bought
Apr 1, 2012
Where
Phoenix, Arizona: Home/Apartment/Condominium
Who was involved
Age 52, Male
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/12/2017) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20170403-764A2-2147404664. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 23, 2017, sent to the company Mar 31, 2017, published by CPSC Apr 21, 2017

The product, in the report: It’s a white LG Wave force

LG Wave Force washer machine started shaking really bad then showed ue.

Bought from
Home Depot
Bought
Mar 1, 2011
Where
Pearl, Mississippi: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/31/2017) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20170323-F3634-2147404945. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 15, 2017, sent to the company Apr 18, 2017, published by CPSC May 2, 2017

The product, in the report: Top loader washing machine metallic in color

L g washer used in residence shakes violently n has stripped the agitator so it won’t spin the agitator

Model
Wt5101HV
UPC
???
Serial number
101KWNM01703
Bought from
???
Bought
Mar 21, 2013, about then
Where
Moorpark, California: Home/Apartment/Condominium
Who was involved
Age 48, Male
The reporter’s relation to them
Self
As this report names them
Brand Lg, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/18/2017) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20170315-1164F-2147405175. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 13, 2017, sent to the company Apr 20, 2017, published by CPSC May 4, 2017

The product, in the report: LG TL Washer

With this LG TL Washer, this is an ongoing problem. Unbalanced, shaky, continues to bring up error codes, UE is the main one. This has been happening since we purchased it, LG has come out to replace the computer but it still has the same issue.

Model
WT1101CW
Serial number
308PNGX5X959
Bought from
Lowes
Bought
Dec 7, 2013
Where
Indianapolis, Indiana: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/20/2017) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20170313-1601D-2147405262. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 13, 2017, sent to the company Apr 20, 2017, published by CPSC May 4, 2017

The product, in the report: LG Top loading washer, Model WT4801CW

While washing bed matress cover machine went off balance causing machine to tip and the top dislocated due to the drum breaking free from springs. The maching was a top loading LG.

Model
WT4801
Serial number
204KWWZ1K233
Bought from
LOWES, Illinois
Bought
Mar 15, 2013, about then
Where
Chicago, Illinois: Home/Apartment/Condominium
Who was involved
Age 49, Female
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/20/2017) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20170313-8AE32-2147405255. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 1, 2017, sent to the company Apr 14, 2017, published by CPSC Apr 28, 2017

The product, in the report: top-load washing machine

(02/28/2017) The consumer stated that she was upstairs and heard banging coming from downstairs. The consumer discovered that the washing machine had started shaking. The machine finally stopped shaking but was locked and the computer board was blacked out. The consumer unplugged the machine and plugged it back in but it was still locked.
A repair service have been scheduled.

Model
WT5001KW
Serial number
202KWNN3W11
Bought from
Home Depot, Colorado
Bought
Jan 4, 2014, about then
Where
Platteville, Colorado: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/14/2017) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20170301-A1775-1639058. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 26, 2017, sent to the company Apr 6, 2017, published by CPSC Apr 20, 2017

The product, in the report: LG top load washer WT5001CW

On Saturday 2/18 my LG washer model WT5001CW serial number 105KWMK6A731 blew up during operation. We stepped out for a short 30 minute errand and when we returned the laundry room was wrecked. The drum had broken loose and knocked the washer around so violently that it put three holes in the walls, dented the dryer to the point it is unsafe to use, and it was leaking water all over the laundry room and hall. Needless to say the washer is ruined. We were washing bedding including a blanket and mattress pad. Although out of warranty we called LG customer service to see if they would compensate us because this seems to be a very unsafe product and it just cost us a few thousand dollars. They said they would have to send someone to inspect it to see if it was a safety issue. A LG service person came out and photographed all the damage and made some phone calls but said he didn’t think the company would do anything because “the manual says you cannot wash mattress pads”. My manual says nothing of the kind, other than a general caution to avoid washing “waterproof clothing” which does not sound like a mattress pad (they tell you to use the “bedding” cycle for bedding that may be less water absorbent). So LG has not called back, and actually tried to charge me for the “service call” which I refused to pay after their product ruined the laundry room. Now I find out that it actually was recalled 3 years ago (recall 13-073) for this very issue. We were never notified of a recall, and I am pretty frustrated.

Model
WT5001CW
Serial number
105KWMK6A731
Bought from
Home Depot
Bought
Jul 25, 2011
Where
Twinsburg, Ohio: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/7/2017) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20170226-813C0-2147405678. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 26, 2017, sent to the company Mar 9, 2017, published by CPSC Mar 23, 2017

The product, in the report: Top Loading Washing Machine. Grey color.

Product was being used to wash a comforter. Without warning the washing machine made a loud noise and upon investigation we discovered that it had essentially broken into several pieces. the top of the machine was off. The whole machine had rotated 270 degrees. It was being tethered by the water lines and drainage tube. It had broken the adjacent utility sink and bent/broke one of its metal legs. On the other side of the washing machine, the companion dryer (not in use at the time) had become dented.
There was no warning that this was impending. There was no vibration that we heard before this occurred.

Model
WT5170HV
Serial number
201KWMK63123
Bought from
Best Buy
Bought
Jul 14, 2012, about then
Where
Ann Arbor, Michigan: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/9/2017) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20170226-81DC9-2147405682. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 18, 2017, sent to the company Mar 15, 2017, published by CPSC Apr 5, 2017

The product, in the report: Washing machine

This complaint is regarding a LG washing machine. Since purchased, the machine has shaken extremely. Several calls were made for customer support and the issue was never resolved. Two weeks ago while washing clothes, my feet were injured by the machine. The excessive shaking made the machine move, landing on my foot. In an attempt to stop the machine, I got my finger cut. Customer support was called again as well as safety recall, and nothing was done.

Bought from
Home Depot, California
Bought
Sep 11, 2012, about then
Where
Huntington Beach, California: Home/Apartment/Condominium
Who was involved
Age 30, Female
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(3/15/2017) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20170218-A235C-2147406978. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 26, 2017, sent to the company Apr 26, 2017, published by CPSC May 10, 2017

The product, in the report: top-load washer

The consumer put a set of sheets and 2 light table cloths to a normal wash cycle. Approximately 30 minutes later the consumer heard a loud clanking noise like something was loose in the washer and when she walked into the laundry room she noticed the washer was spinning violently. The consumer states that the washer then started making a loud grinding noise. The consumer unplugged the washer and states that the washer continued to spin but stopped after a few minutes. The consumer believes the washer was on the spin cycle when she noticed the loud clanking noise.
The consumer contacted the firm today and informed them of her safety concerns. The consumer was advised that her washer was not recalled and she was provided a list of repair centers. The consumer indicated that she is waiting for the repair center to get back to her so they could examine the washer.
The consumer indicated that for the past 2 weeks the washer has been displaying error codes regarding the washer being unbalanced and the washer has unexpectedly stopped during a wash cycle.
The consumer states that she had a similar incident a few months ago and the washer was also displaying these same errors. The consumer had contacted the firm about the incident and they referred her to a local repair center so they could examine the washer. The technician advised the consumer that the screw in the washer fell and the technician had to secure the screw with glue.

Model
WT4870CW
UPC
Unknown
Serial number
211PNVZ0B519
Bought from
Home Depot, Florida
Bought
Dec 26, 2012
Where
Spring Hill, Florida: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/26/2017) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20170126-F3CDB-1626977. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 12, 2017, sent to the company Jan 25, 2017, published by CPSC Feb 8, 2017

The product, in the report: LG front load washing Machine model WM 4270

My LG Front Load washing machine exploded with the front door which locks completely coming off my machine, the sides have exploded out and when the repair man came look he took the top cover off and the computer is completely destroyed. Which when the machine exploded it took out the wall in my home next to it along with everything in front of the washing machine and the drier sitting next to it all destroyed. Every one has not hear of a front loader exploding, but as Samsung we are having all the same trouble with LG as they will not contact us back.

Model
WM-4270
Serial number
501PNQE2C420
Bought from
Home Depot, Washington
Bought
Apr 4, 2015
Where
Yakima, Washington: Home/Apartment/Condominium
Who was involved
Age 45, Female
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/26/2017) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about washing machines should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20170112-34E82-2147408191. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 9, 2017, sent to the company Jan 25, 2017, published by CPSC Feb 8, 2017

The product, in the report: Lg washing machine wt5001cw top loading white

My lg washing machine that is on the recall list had the motor explode. The ceramic parts went flying out and around the machine. We are lucky it didn’t catch fire. Lg has a 10 year warranty on the motor ofor this machine. However they do not stand behind there warranty. I just found out the washer has been recalled for safety. Lg is extremely uncooperative and I will not be a consumer of theirs again.

Model
Wt5001cw
Serial number
105kwdj8x538
Bought from
Bestbuy
Bought
May 15, 2014
Where
East bridgewater, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 34, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Lg, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/26/2017) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20170107-5A85F-2147408393. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 9, 2017, sent to the company Jan 25, 2017, published by CPSC Feb 8, 2017

The product, in the report: Laundry Washer

He bought a washer from a local store. The brand is an LG. We reported an issue with mold to the company via 1-800 number. They told us its normal and to visit a website to problem solve. We have done everything to try to stop the growth of the mold but have been unsuccessful. They state because it has been more than one year (2 years) that there is nothing they can do about the problem. Mold is unsafe and my family is exposed everyday to it.

Model
WT5070CW
UPC
421T0338
Serial number
402PNEB2W116
Bought from
Home Depot
Bought
Feb 1, 2015
Where
Ephrata, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 4, Female
The reporter’s relation to them
My Child
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/27/2017) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about washing machines should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20170108-B591F-2147408376. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jan 6, 2017, sent to the company Jan 17, 2017, published by CPSC Feb 1, 2017

The product, in the report: LG waveforce top loading washing machine serial 110KWSB6034 Model: WT5001CW

The lid hit me in the nose as I was putting clothes in and pulling them out.

Model
WT5001CW
Serial number
110KW5001CW
Bought from
Lowes
Where
West Bloomfield, Michigan: Home/Apartment/Condominium
Who was involved
Age 56, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(1/19/2017) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20170106-3353F-2147408436. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 10, 2016, sent to the company Dec 19, 2016, published by CPSC Jan 4, 2017

The product, in the report: LG front loading clothes washer model WM2010CW

LG front loading washer model WM2010CW does not stop spin cycle when there is excessive vibration from an unbalanced load, resulting in the machine (with a stack dryer on top) banging around the closet and “walking”. As a result of the drum jumping around, a drum support spring came loose and the drum dropped, damaging the gasket between the drum and door, while the machine continued to run. If we had not been home to turn off the washer, it probably would have damaged the walls, door, and contents of the laundry closet, possibly pulling off hoses, creating a flooding hazard, or additional damage to the washer and dryer. I called LG about this and they acknowledged a repair bulletin, but said they couldn’t do anything because the washer was out of warranty. This would seem to be a defect in either the sensor or the control board that should stop the washer and provide an error code, per the owner’s manual. I see there has been a recall on some LG top loader machines that had the same problem.

Model
WM2010CW
Serial number
904KWDJ02746
Bought from
Home Depot, Texas
Bought
May 3, 2009
Where
San Antonio, Texas: Home/Apartment/Condominium
Who was involved
Age 68, Male
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/28/2016) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20161210-4B600-2147409998. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 30, 2016, sent to the company Dec 9, 2016, published by CPSC Dec 23, 2016

The product, in the report: LG WASHING MACHINE (WT1150CW) Product: WT1150CW.ABWEPUS / W/M Serial No: 609VWGT0N423

I purchased an LG Washing Machine from Home Depot on 11/7/2016. On 11/28/2006, I referred to the owner’s manual to conduct a Tub Clean cycle. On page 25 of the manual, it states to “Fill the bleach dispenser to the MAX line with liquid chlorine bleach.” I looked into the machine, saw the dispenser labeled “Liquid Bleach Only”, with a line labeled “MAX”. I proceeded to fill the dispenser with liquid chlorine bleach (Clorox), but the bleach did not reach the max line after I poured in 1/2 GALLON. I stopped since I felt it was excessive at that point. I called LG Customer Service to explain, and while I was on the phone, bleach started to run out from the bottom of the machine onto the floor. They scheduled an LG factory service technician to come out on 11/29/16. On 11/29/16, the LG technician arrived and was perplexed. He said it appeared that the factory did not install the bleach reservoir under the dispenser. He then called his technical adviser for consultation. After the call, he told me that this is a new model that LG just came out with, and this does not have the reservoir, but they did not update the labeling on the bleach dispenser or literature. Since there is no reservoir, attempting to pour bleach to the “MAX fill” line WILL ALWAYS overflow into the bottom of the machine where the wiring and motor is housed, and onto the floor. This is a MAJOR fire hazard and health hazard, and time is of the essence to have owners notified.
Here are the details of the LG Service Technician visit and washing machine: LG Service Date: 11/29/16, arrival 5:15pm, departure, 6:45pm. LG Technician Name: [REDACTED] LG 1-800-243-0000 Reference No: [REDACTED] Product: WT1150CW.ABWEPUS / W/M Serial No: 609VWGT0N423

Model
WT1150CW.ABWEPUS
Serial number
609VWGT0N423
Bought from
HOME DEPOT
Bought
Nov 7, 2016
Where
ETTERS, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 45, Male
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/9/2016) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20161130-CC714-2147410250. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 22, 2016, sent to the company Dec 1, 2016, published by CPSC Dec 15, 2016

The product, in the report: lg washer

washer exploded in laundry room washer tub and motor pushed up thru top of machine bent the front and landed on its side

Model
wt4801cw
UPC
276566
Serial number
mjf7jfm5cxvf
Bought from
home depot, Florida
Bought
Nov 2, 2011
Where
oxford, Florida: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand lg, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/5/2016) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20161122-991E6-2147410455. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Nov 4, 2016, sent to the company Nov 15, 2016, published by CPSC Nov 30, 2016

The product, in the report: L G TOPLOADING WASHER WT487OCW 303PNPD32296

I have an L G top loading washer that dances and goes crazy and seems like it is going to explode. I never bought the warranty so I never have had some one look at it. Both washer and dryer cost me around $1700.00 and I am still paying for them. I have been hit by the washers several all times on my feet. The washer scares me but I have to tolerate it because I have to finish paying it. This is so unfair to continue to pay for a washer when it does not work right and it may explode and hurt me. Is there a recall on my washer. L G washer WT487OCW. 303PNPD32296.

Model
WT487OCW
UPC
?
Serial number
303PNPD32296
Bought from
CONNS
Where
Corpus Christi, Texas: Home/Apartment/Condominium
Who was involved
Age 64, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(11/15/2016) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20161104-62C3E-2147411413. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 26, 2016, sent to the company Sep 6, 2016, published by CPSC Sep 20, 2016

The product, in the report: ultra large capacity, high efficiency top load washer white 4.5 cubic ft

Small load of clothes in washer. During medium spin cycle, drum came loose, washer was forced 2-3 feet into room, crashing into dryer and sink/cabinet. Top of washer dislocated from bottom of washer, an many plastic and metal fittings were broken, leaving drum attached inside washer by only 1 hanging bar. Washer is not repairable, counter and cabinets damaged, dryer dented.

Model
WT510HW
UPC
0106211006452A135652
Serial number
110KWEL06452
Bought from
HOME DEPOT
Bought
Oct 1, 2012, about then
Where
OVERLAND PARK, Kansas: Home/Apartment/Condominium
Who was involved
Age 62, Female
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/7/2016) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20160826-D6E48-2147414713. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 15, 2016, sent to the company Aug 23, 2016, published by CPSC Sep 7, 2016

The product, in the report: LG top loading washing machine

My LG Washing machine (Model WT5101HW) had the top blow off, the entire cabinet is buckled. A piece of debris hit the wall, causing a hole.

Model
WT5101HW
Serial number
006KWXD03394
Bought from
Best Buy, New Jersey
Bought
May 1, 2010, about then
Where
Ringwood, New Jersey: Home/Apartment/Condominium
Who was involved
Age 43, Female
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/23/2016) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20160815-876D6-2147415044. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Aug 8, 2016, sent to the company Sep 16, 2016, published by CPSC Sep 30, 2016

The product, in the report: Front loading washer

The washer has developed mold around the rubber seal and it causes the rear of her home to emit a mold odor. The consumer said that she has experienced the problem from the time that the washer was purchased. The consumer has never had the washer serviced for this issue.
The consumer searched the Internet and saw a video, where others had experienced this same issue. It also referred people to the CPSC to file a complaint about this issue.
The consumer’s husband has developed sinus problems that he has not had in the past and it may be attributed to the mold in the washer. The consumer’s husband has been to the doctor and are attempting to see what symptoms may be causing the coughing that he has experienced, but have not been able to identify the cause so far.
The consumer still uses the washer.
The washer does not appear to be included in any CPSC recalls.

Model
WM2501HWA
Bought from
H.H. Gregg, Mississippi
Bought
Aug 1, 2010, about then
Where
Sarah, Mississippi: Home/Apartment/Condominium
Who was involved
Age 68, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand L.G., made or sold by LG Electronics, USA
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(9/16/2016) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about washing machines should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20160808-7E8D0-1587228. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 27, 2016, sent to the company Aug 5, 2016, published by CPSC Aug 19, 2016

The product, in the report: Top Loading Washing machine, Model #WT5001CW, Serial #006KWRE03782

LG Washer, Model #WT5001CW was not in use on 7/13/2016 (load had finished 2-3 hrs before). Lid would not open for removal of small load, & electronic panel began making loud popping sounds when I attempted to open it, & almost immediately began burning & emitting thick black smoke. We unplugged the machine, & removed the electronic panel covering once the fire was out. The entire electronic section was burned, melted, & ruined. I called LG to report the problem, so as to alert the company to this problem, and prevent possible house fires. I was informed that even though my washer was almost 6 yrs old, there was a recall & software update on this model, and that an appointment would be made with a repair service. After several lengthy calls with LG customer service reps, & with the local repair company, I was eventually informed that LG would not cover the damages after all, as the machine was out of warranty. I feel that this problem could definitely result in possible fires that would damage others’ property, & possibly lead to loss of life.

Model
WT5001CW
Serial number
006KWRE03782
Bought from
Best Buy, Louisiana
Bought
Aug 5, 2010
Where
Lafayette, Louisiana: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/8/2016) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20160727-ACDA2-2147416508. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jul 21, 2016, sent to the company Aug 19, 2016, published by CPSC Sep 2, 2016

The product, in the report: Top-Loading Washing Machine

The consumer states that his washer shakes excessively. The consumer indicated that he first noticed it immediately after purchasing it and it has gotten worse. The consumer believes the washer poses a safety hazard and believes his washer should be included in the recall. The consumer states that his wife and his son have hurt their hands while trying to stop the washer from shaking. The consumer contacted the firm about receiving the recall remedy but he was advised that his serial number is not included in recall # 13-073.

Model
WT5001CW
UPC
Unknown
Serial number
112KWZ809653
Bought from
Home Depot, Missouri
Bought
Dec 23, 2011
Where
Annapolis, Missouri: Home/Apartment/Condominium
Who was involved
Age 9, Male
The reporter’s relation to them
My Child
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(8/19/2016) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about washing machines should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20160721-FCAC8-1583013. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jun 29, 2016, sent to the company Jul 7, 2016, published by CPSC Jul 21, 2016

The product, in the report: LG steamwasher, ultra capacity, direct drive system, quiet operation. WM 2487HRMA. Energy star.

My washing machine has been smelly and spoiled my clothes if I leave them in there more than 30 minutes. My daughter had started getting rashes with no explanation. The dr said it was an allergy but couldn’t figure out to what. This has been happening for quite a while, until I discovered the nasty slimy black mold with hair and who knows what else under the rubber rim. I had to work very hard to get all of it out since the one rim against the machine itself doesn’t open very much at all. I clean it atleast once a week which is a pain but I’d rather do that than have slimy nasty growing in my machine. This is not an isolated incident, it has been going on for about a year after we bought the machine.

Model
WM 2487HRMA
Bought from
Home Depot, Alaska
Bought
Mar 1, 2008, about then
Where
Fairbanks, Alaska: Home/Apartment/Condominium
Who was involved
Age 3, Female
The reporter’s relation to them
My Child
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(7/7/2016) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20160628-0076B-2147417421. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 13, 2016, sent to the company Jun 21, 2016, published by CPSC Jul 13, 2016

The product, in the report: Front loading washing machine

My front loading LG washing machine is not draining properly around the front door....it is black/moldy under the watertight seal and is always very smelly...This is MOLD and it causes my clothes to smell and I don’t think has been built properly...I have tried keeping the door open and special cleaning tablets as well as washing it myself after each wash...I don’t think this is safe...I have used front loading washing machines in Britain for years and never had an issue with this...These machines are not being made properly....Everyone I talk to has the same problem...Please help...

Bought from
Sears Canada Ltd, Nova Scota
Where
Kingston, Canada: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/21/2016) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20160613-D5A0E-2147417843. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jun 11, 2016, sent to the company Jun 20, 2016, published by CPSC Jul 5, 2016

The product, in the report: LG TROMM FRONT LOAD WASHER MODEL # WM1812CW

mold in my washing machine

Model
WM1812CW
Serial number
0000000
Bought from
BEST BUY
Bought
Jun 9, 2016
Where
Mahopac, New York: Home/Apartment/Condominium
Who was involved
Age 52, Male
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(6/21/2016) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20160611-F9AF7-2147417877. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 7, 2016, sent to the company Jun 30, 2016, published by CPSC Jul 15, 2016

The product, in the report: Washer

Caller stated that she is experiencing similar problems of recall# 13-073. Hazard:An unbalanced load can cause the washing machine to shake excessively and the drum to come loose during use, posing a risk of injury to consumers and property damage to the surrounding area. She stated that she also smell an burning oil odor.
(6/1)The manufacturer was contacted and she was advised to plug the washer in but she declined because she feels that it is unsafe and informed them that she was having a service technician coming out under her warranty.
Caller is aware that her model is not included the recall but feels that this is a safety hazard and should be recalled.

Model
WT4970CW
Serial number
503pngx2v079
Bought from
Home Depot, Pennsylvania
Bought
May 2, 2015
Where
Mckees Rocks, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/5/2016) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20160607-CC4A7-1575031. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 31, 2016, sent to the company Jun 8, 2016, published by CPSC Jun 22, 2016

The product, in the report: LG top load washer

My LG top load washer basically exploded. The top lid came off and the 4 walls opened, the drum had come loose and vibrated so violently made a hole in the wall and damaged the dryer. Thankfully no one was close by but their definitely is property and other appliance damage.

Model
WT5101HV
Serial number
104KWCF57875
Bought from
home depot
Bought
Apr 28, 2011
Where
Hollister, California: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/8/2016) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20160531-30B74-2147418155. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 10, 2016, sent to the company May 18, 2016, published by CPSC Jun 2, 2016

The product, in the report: Product: 4.1 cu. ft. Top Load Washer Model: LG WT1101CW Color: White

I have a LG Clothes Washing Machine, model WT1101CW. The unit had completed washing a small load of bedding at around 2 PM US CST. The lid was left down after the load completed.
I went into the laundry room around 8 PM US CST, and the washing machine was fine.
The door to the laundry room where the washing machine was closed shut when I left at 8 PM US CST. When I woke up at 6 AM US CST, I went to the laundry room, and found the glass top of the washing machine to have shattered; there were spider web like cracks covering the entire glass area. I put my hand on the glass, palm facing down, to see if the glass was some kind of laminated glass, a little piece of glass pierced my skin. It was a minor cut. When I opened the top, and then shut the top, the glass fell out from the middle of the glass area. While the glass is safety glass, it is not like an automobile front windshield, and it does not have any laminate, tape, or adhesive to hold it together if it breaks.

Bought from
Best Buy
Bought
May 23, 2013
Where
KATY, Texas: Home/Apartment/Condominium
Who was involved
Age 34, Male
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/18/2016) LG Electronics, USA: LG manufactures this washer to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washers should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20160510-C270F-2147419627. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 12, 2016, sent to the company May 19, 2016, published by CPSC Jun 3, 2016

The product, in the report: Top loading washer

This caller’s top loading washer was purchased in February 10th, 2014 from retailer in California.
The caller has had no problem with this washer until Thursday, April 7th, 2016 when it exploded with no warning.
The consumer states that the washer had been running for approximately 40 minutes when the unit exploded with the top lid flying into the wall, the screws flew everywhere, the metal warped and the force blew the door off of the laundry room frame.
There are no injuries being reported but the caller is reporting this incident as a severely hazardous safety issue that could have ended with severe injuries including loss of life.
The caller contacted the manufacturer on April 7th, 2016 and filed a report with [REDACTED] at their call center.
The caller was informed that she would be contacted Friday, April 8th, 2016 but she was never contacted.
The caller went back and forth attempting to obtain a manufacturer representative to speak with her then Monday, April 11th, 2016 she received an email from Product Liability Manager; [REDACTED].
[REDACTED] advised the caller that the manufacturer would pay for the washer and the hole in her wall, not the dryer.
The caller has been provided Consumer Protection contact phone numbers because she is asking for a refund of her money and with this report she has asked that the public be made aware of the safety hazard attached to this product.

Model
WT1201CV
Serial number
401TNPD37856
Bought from
Best Buy, California
Bought
Feb 10, 2014
Where
Hermosa Beach, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/19/2016) LG Electronics, USA: LG manufactures this washer to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washers should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20160412-D9A42-1565511. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 31, 2016, sent to the company Apr 8, 2016, published by CPSC Apr 22, 2016

The product, in the report: Lg top loader washer model WT5101HV

Lg washing machine model W15101HV, had a recall for unbalanced load can cause washing machine to shake excessively and drum come loose during use.
On 03/27/2016 this happened to my unit and it actually knocked the whole top off and turned the unit around and broke apart.
We had received recall notice from LG and my wife had called when we received it and they told us it does not affect our model. But now on it shows that our model was affected.
When calling Lg they do not want to do anything. We already bought a new machine and old one was taken away before I found this out, but have pictures and 5 employees of Lg authorized sales location saw unit and what happened as well.
Also had issues with unit rusting and when called Lg I was told to just spray vinegar on it, then called back to be told to use baking soda paste. This did not resolve this issue.

Model
wt5101hv
Serial number
110kwrecu998
Bought from
Sears, Texas
Bought
Jan 1, 2012, about then
Where
Midland, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/8/2016) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20160331-2F604-1563505. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Mar 28, 2016, sent to the company Apr 5, 2016, published by CPSC Apr 19, 2016

The product, in the report: Laundry Washing Machine by LG in graphite/gray color Serial# 103KWPV07824 Model# WT5101HV

Today while doing a small load of laundry my washing machine broke. The top part of the machine including the lid flew off the machine and the entire spun at least 90 degrees and put a hole in the wall. Had myself or a member of my family been in the laundry room we would have seriously been injured.

Serial number
103KWPV07824
Bought from
Best Buy
Bought
Apr 5, 2012, about then
Where
Cary, North Carolina: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(4/5/2016) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20160328-A856C-2147420616. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 23, 2016, sent to the company Mar 30, 2016, published by CPSC Apr 13, 2016

The product, in the report: LG Top Load washer model number WT5101HV. This type of washer was recalled for machines manufactured from February 2010 to November 2011. My machine was manufactured in 2009. We purchased it in November 2009.

I was washing clothes on a normal cycle in my LG top load washer and the washer exploded during what I believe to be the spin cycle. The top flew off and the back of the machine all came apart and it put holes in the wall in our laundry room as well as denting the dryer next to it.

Model
WT5101HV
UPC
T1309ADFH6.ASSEEUS
Serial number
104KWEL57572
Bought from
Best Buy
Bought
Nov 28, 2009
Where
Cary, North Carolina: Home/Apartment/Condominium
Who was involved
Age 38, Female
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/30/2016) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20160323-AF94F-2147420736. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 3, 2016, sent to the company Mar 11, 2016, published by CPSC Mar 25, 2016

The product, in the report: Top loading washing machine

I was washing two blankets and the drum of the washer started banging loudly and dinged with a ‘ue’ on the front of the washer code. I opened the lid and it had not drained fully from the drum. I readjusted the blankets and ran the rinse and spin cycle. It would not complete. The blankets were soaked. It ran ‘ue’ again. I hand wringing the blankets. Since this, my washer squeaks, grinds with the bottom spinning goes off balance and won’t drain completely

Model
LG WT5001CW
Bought from
Best Buy, Ohio
Where
Circleville, Ohio: Home/Apartment/Condominium
Who was involved
Age 35, Female
The reporter’s relation to them
Self
As this report names them
Brand Lg, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/11/2016) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20160303-9D02E-2147421187. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 28, 2016, sent to the company Mar 7, 2016, published by CPSC Mar 21, 2016

The product, in the report: Lg Washer model number WT4870C

The drum broke away on my LG model number WT4870C washer. The washer was purchased 10/23/2013. This is the same problem that was recalled on other models. Here is a summary of that recall:
Recall Summary Name of product:
Top-Loading Washing Machines Hazard:
An unbalanced load can cause the washing machine to shake excessively and the drum to come loose during use, posing a risk of injury to consumers and property damage to the surrounding area. The date of this recall was: December 18, 2012
Recall number: 13-073

Model
Top Loading Washer model WT4870C
Serial number
309PNTU3F818
Bought from
HHGREGG
Bought
Oct 23, 2013
Where
Clinton, Ohio: Unspecified
Who was involved
Age 55, Male
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/7/2016) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about washing machines should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20160228-EF73C-2147421329. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 31, 2016, sent to the company Feb 9, 2016, published by CPSC Feb 24, 2016

The product, in the report: White LG glass lid top load washer

Top load washer lid shattered during normal use. Tiny shards of glass fell into laundry.

Model
LGWT4801CW
Serial number
109KWREA2526
Bought from
Home Depot, Vermont
Where
Rutland, Vermont: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/9/2016) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20160131-8FAAE-2147422133. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jan 11, 2016, sent to the company Jan 20, 2016, published by CPSC Feb 6, 2016

The product, in the report: LG Washing machine WT 5001C serial number 011 KWRE03798 white top loader with see through lid.

This washing machine was being used in my house for personal laundry care. The spin cycle stopped working properly and I found out the machine had been recalled several years earlier. It is an LG washer # 011KWRE03798 that was purchased from Best Buy on 5-22-11 and the machine started “walking” and messing up and finally stopped working safely on 11-28-15. The recall # 13-073. I was never sent any information regarding a recall, but luckily a friend told me about it. The recall states “An unbalanced load can cause the washing machine to shake excessively and the drum to come loose during use, posing a risk of injury to consumers and property damage to the surrounding area”. I originally called LG on the 7th of Dec 2015 (after finding out about recall) and I have yet to get any resolution from them. I just got off the phone with LG in Huntsville, AL talking to [REDACTED] (who prides herself on being a company executive) and she has told me that since I don’t have my original receipt (which was printed on thermal paper over 4 years ago and has faded to nothing) that they will not do anything for me. So I have a broken product they sold to the public that they recalled and cant seem to fix and they want a receipt, that retailers have designed to fade with in a year, or the wont do anything!
Oh and she refused out right to give me her boss’s first name! Said she would not do it!

Model
WT5001CW
Serial number
011KWRE03798
Bought from
Best Buy
Bought
May 22, 2011
Where
Dothan, Alabama: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(1/20/2016) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20160111-A81A9-2147424857. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 14, 2015, sent to the company Dec 21, 2015, published by CPSC Jan 13, 2016

The product, in the report: LG TROMM front loading washing machine

LG Front loading washing machine is the worst washer I have ever owned!!! I have the same mold problem that everyone else has. I have maintained the cleaning schedule that is recommended by the manufacturer but it has not help at all. My clothes come out smell like mold and get mold streaked water on them. No matter what I do I can not stop this problem. I never ever ever ever close the door when it is not in use and no matter what I do I continue to get moldy dirty clothes when I use this LG TROMM washing machine. It really is an awful machine!!!!

Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/21/2015) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20151214-0D33F-2147425877. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 13, 2015, sent to the company Nov 23, 2015, published by CPSC Dec 8, 2015

The product, in the report: LG Glass-top, Top-loading Washer

My LG Washer (WT4801CW) is a glass top, top-loading washer. The glass spontaneously shattered. I see that I am not the only one this has happened to - LG refuses to replace it, just gave me numbers to repair services.

Model
wT4891CW
Serial number
201KWQW4U972
Bought from
metro appliances, Arkansas
Bought
Jan 1, 2012, about then
Where
little rock, Arkansas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/23/2015) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20151113-09AEB-2147426712. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 9, 2015, sent to the company Nov 18, 2015, published by CPSC Dec 3, 2015

The product, in the report: LG WM2050CW Washing Machine

LG WM2050CW front loader washing machine seems defective. Mold accumulation inside the washer has been ongoing for years. I just read that some class action lawsuits were ongoing, so I figured why not enter my personal experience with this machine.
Mold growth has been brutal. Clothes smell and parts to replace moldy equipment are extremely costly. I even looked into possibly cutting a hole in the back of the machine in order to install a fan in the unit (although I did not). The door of the washing machine is constantly left open when not in use... When the door is not left open, mold accumulation gets worse. This is an obvious defect.

Model
WM2050CW
Bought from
Best Buy
Bought
Jun 5, 2008, about then
Where
Pacifica, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/18/2015) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20151109-D83C6-2147426868. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Oct 21, 2015, sent to the company Oct 29, 2015, published by CPSC Nov 13, 2015

The product, in the report: LG Washer Model WT5001WC

LG Washer Model WT5001WC glass lid shattered while washer was not in use.

Model
WT5001WC
Serial number
111KWWZ1Q153
Bought from
JJ Gregg, Virginia
Bought
Apr 15, 2012, about then
Where
Round Pond, Maine: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(10/29/2015) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20151021-6D87E-2147427342. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 23, 2015, sent to the company Oct 1, 2015, published by CPSC Oct 16, 2015

The product, in the report: LG Front Loading Wash Machine. White color. Model Number WM2240CW Serial Number 012KWNM01111

The glass door on my four year old LG front loading washing machine shattered. The Model number is WM2240CW. The wash machine was not in use at the time and had been turned off for several hours prior to shattering. There were no visible signs of damage to the glass before the incident. After hearing a crashing sound I found shards of glass all over the floor near the wash machine. I contacted LG to report the incident and to find out if there was a recall, but they were less than helpful and only interested in telling me that the warranty had expired. If someone was near the wash machine when this happened they could have been seriously injured by the broken glass.

Model
WM2240CW
Serial number
012KWNM01111
Bought from
Home Depot, Illinois
Bought
Sep 1, 2011, about then
Where
Frankfort, Illinois: Home/Apartment/Condominium
Who was involved
Age 33, Male
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/5/2015) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20150923-539AC-2147428136. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 31, 2015, sent to the company Jun 9, 2015, published by CPSC Jun 23, 2015

The product, in the report: LG Electronics Inc Model WT5101HV, s/no: 102KWCF01099, Product code: T1309ADFH6.ASSEEUS

Put regular sized load of laundry in top loading LG washing machine. Left house. Came back a few hours later. Washing machine had exploded. Top blown completely off. Drum no longer attached inside. Wires exposed. Dryer (next to washer) dented. Water in plastic tray on floor. This was a unit that had been recalled but we were unaware of this when we purchased the house and the washing machine conveyed with it.

Model
WT5101HV
Serial number
102KWCF01099
Where
Oceanside, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/9/2015) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20150531-44AFE-2147432504. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 13, 2015, sent to the company May 21, 2015, published by CPSC Jun 5, 2015

The product, in the report: LG Top Loading Washer

I purchased a LG Washer on 7/2012 in Washington State at Home Depot. It is a top loading, Model#WT5070CW, SN#[REDACTED]. When I checked your website, it does NOT show that this model# was in a recall. My Washer EXPLODED last night. I had one item in the washer, and it exploded during the spin cycle. My washer is now a twisted wreckage, which sounded as if a vehicle drove through our house. It caused damage to my walls, as well as my dryer that was located next to it. Had anyone been standing by it, it would have caused serious injury for the flying parts.

Model
WT5070CW
Serial number
202KWUc48278
Bought from
Home depot
Bought
Jul 5, 2012
Where
Deridder, Louisiana: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/26/2015) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about washing machines should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20150513-94E6B-2147432986. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 19, 2015, sent to the company Mar 27, 2015, published by CPSC Apr 24, 2015

The product, in the report: front load washer

front loading washer made by LG developes mold around the the rubber seal

Where
Woonsocket, Rhode Island: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/27/2015) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20150319-65C2E-2147434407. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 17, 2015, sent to the company Mar 25, 2015, published by CPSC Apr 8, 2015

The product, in the report: LG Washing Machine

We purchased an LG Washing Machine from SEARS in North Dartmouth Ma on 5/27/12. Within one month, I found that towels and some cotton clothes smelled moldy. I called SEARS and was told to use the Tide Washing Machine Cleaner and to keep the door of the machine open, which I did. I continued to find the musty smell in my clothes and machine. I called again in September 2012 to ask for a service call since I continued to have the same problem. I had purchased the extended warranty I was told by SEARS that it was beyond the 60 days of the machine warranty and the extended warranty didn’t cover this problem.
I continue to have this problem to this day. You can’t walk by the washing machine without it smelling musty. The door gasket continues to hold water and mold. There is no way to get it to dry. Clothes and towels continue to smell musty and there is no way to rid them of the smell. I was told to rinse them in bleach. Aside from changing the color of the towels and garments, yo certainly can’t do this in a front-loading machine.

Model
WM 2650HWA
UPC
?
Serial number
204KWZH68541
Bought from
SEARS
Bought
May 25, 1927
Where
Tiverton, Rhode Island: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/25/2015) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20150317-F19C6-2147434486. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Mar 12, 2015, sent to the company Mar 20, 2015, published by CPSC Apr 10, 2015

The product, in the report: My LG washer exploded causing the unit to dismantle parts flying . The model is as follows; LG WT5101HV Serial Number #103KWHX05473

My top load washer exploded ! Parts and shrapnel nearly killed my dog! The machine is literally in parts! This came close to causing harm to my family! I reported this to Consumer Affirs and I called my local TV station. No one notified is of a recall! You are going to have a law suit on your hands....

Model
LG WT5101HV
Serial number
103KWHX05473
Where
Escondido, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(3/20/2015) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20150312-35923-2147434633. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 9, 2015, sent to the company Feb 19, 2015, published by CPSC Mar 6, 2015

The product, in the report: front loader washer

LG WmM2016 front load washer glass door explodes. During the spin cycle the glass explodes. I heard a lot of load noise and a heat smell coming from washer. I immediately turned off the power button and locked laundry room so my kids don’t enter. After about 30 minutes I emptied some of the clothes and cleared some of the glass. There is still a lot of glass inside the machine and on the door remaining. I called LG Electronics the Manufacture and they said based on our S/N 905KWYP00394 was manufactured in May 2009. They said I can hire someone and pay them to figure out. LG wasn’t interested or cared that the product is safety hazard or cared about anything. I have 6 young kids as young as 1 years old and my other 3 are under 5 and only 2 over the age of 5 years old. There could;ve been serious injury if they had walked in during spin cycle. There is still glass inside he washer not even sure if it is repairable. I have hired someone that can come and give me an estimate on expenses. I don’t even want to imagine the if my children had walked in the laundry room during this incident what might’ve happened. I was very upset that LG the Manufacture doesn’t care what happened.

Model
wm2016cw front load wASHER
Serial number
905KWYP00394
Bought from
BEST BUY, Arizona
Bought
Nov 25, 2009, about then
Where
Phoenix, Arizona: Home/Apartment/Condominium
Who was involved
Age 42, Female
The reporter’s relation to them
Self
As this report names them
Brand lg, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/25/2015) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20150209-21C26-2147435595. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 1, 2015, sent to the company Feb 9, 2015, published by CPSC Feb 25, 2015

The product, in the report: LG front load washing machine (model WM347OH*A)

Today, the glass on our front loading LG washer (model WM347OH*A) shattered in the middle of a load of laundry. We heard a loud noise and found our clothes full of glass. We have only had the washing machine for 2.5 years.

Model
WM347OH*A
Bought from
Home Depot
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 39, Female
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/9/2015) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20150201-0564B-2147435824. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 28, 2015, sent to the company Feb 5, 2015, published by CPSC Feb 23, 2015

The product, in the report: LG Top Load Washing Machine WT5001C

Washing machine had completed it’s cycle and was on final spin when the entire top of the machine broke off. The machine had turned 90 degrees from the wall and damaged a side wall. The support brackets for the tub were all broken off and the outer shell was damaged. We never received a recall notification from Sears or LG about this problem with their machines.

Model
Model # WT5001CW
UPC
T1309ADFN.ABWEEUS
Serial number
006KWQO1724
Bought from
Sears
Bought
Nov 22, 2011
Where
GRANTS PASS, Oregon: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/6/2015) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20150128-75D8B-2147435943. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 18, 2014, sent to the company Feb 6, 2015, published by CPSC Feb 24, 2015

The product, in the report: Top loading washer

LG Toploading washer model# WT5001CW with serial# beginning with 112KW is not a part of release# 13-073 because the serial numbers of those recalled go only as high as 111KW, however this consumer has asked that her unit be added to the recalled units.
She purchased her washer February 24th, 2012 and had no problems with it until December 17th, 2014 when it exploded.
This caller was in another room waiting for her second load of laundry to complete when she and her husband heard a very loud noise similar to a type of noise a drill would make but much more aggressive and louder.
She and her husband began making their way to the laundry room.
When they opened the door to the laundry room they saw that the washer was pulled completely out from the wall, was in the middle of the room, the top of the washer was completely off, pieces of the washer were lying everywhere.
She is reporting this incident due to the potential for injury to a user of the unit and to anyone other than the user that could be in the room such as a small child.
She is asking that her unit be added to the recalled units immediately and that her washer be replaced at manufacturer expense.
There are no injuries to be reported
The caller contacted the manufacturer December 17th, 2014 after the incident, she spoke with a female representative who never asked how she was or if she was injured.
The rep stated that all sounded alright, seemed unconcerned and only concerned with damage in the house and not to the consumer. ( there is no damage or injury to consumer)
Asking that the unit be added to the recalled units immediately and that she be compensated for replacement of a washer and damage to laundry room.
Note: Wanted to elaborate on the phone calls that were placed to the manufacture, The first phone call to the manufacture on 12/17/14 immediately following the incident, the caller was told that someone would contact her in 3-5 business days. Placed a second call to the manufacture on 12/18/14, (felt this shouldn’t wait 3-5 days. ) the male operator ([REDACTED]) said that he did see where there had been a report filed and turned over to another department, but said that the caller needed to contact her warranty company and have them send a tech out to take a report on the washer, that they (LG) just couldn’t take my word for it and that this needed to be determined if this was human error or manufacture defect. The caller asked why was she was not told that information on the first phone call, he apologized and said the caller wasn’t given all the information she should have been given. [REDACTED]

Model
WT5001CW
UPC
T1309ADFNABWEEUS
Serial number
112KWXD05850
Bought from
H.H. Gregg, Indiana
Bought
Feb 24, 2012
Where
Gosport, Indiana: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/6/2015) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20141218-65ECC-1448330. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Dec 4, 2014, sent to the company Dec 15, 2014, published by CPSC Dec 31, 2014

The product, in the report: LG TOP LOAD WASHER WITH DIAMOND GLASS LID

LG Diamond glass lid on the washer just shattered! Nothing was turned on and no one was around. We heard a loud pop and then we could just hear crackling for the next 6 hours until it was done. Been having to use with out the glass in the lid because LG will not fix. I was just a few days over the year warranty. As you can see below this is an on-going problem with this product.
I have been trying to get this fixed for a couple of years now and have been getting the run around. I should not have to pay for the glass or for the service call to install the new glass or even better an all metal lid!
RECALL: all of LG glass lids need to be recalled because of Shattering Glass. For safety reasons this glass is dangerous and running the machine with no glass in the lid can cause serious problems and even death if a kid fall into the machine.
Do a [REDACTED] search ( LG washer cracked glass lid ) you will find hundreds of complaints.
This will be copied to [REDACTED] Consumer Product Safety Commission, and everywhere else WE the consumer can find
Attached are links to multiple people having the same problem….
[REDACTED
[REDACTED]
[REDACTED
[REDACTED]
[REDACTED]

Model
WT4801CW
Where
Oklahoma: Home/Apartment/Condominium
Who was involved
Age 40, Male
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(12/16/2014) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20141204-9B545-2147438229. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 3, 2014, sent to the company Dec 11, 2014, published by CPSC Dec 29, 2014

The product, in the report: LG Top Loading Washing Machine

Glass Shattered for no reason on LG Top Loading Washer Model WT4801CW. Heard pop sound from laundy when machine was off and not being used. Found glass shattered and cut finger when I touched it.

Model
WT4801CW
Bought from
Best Buy, New York
Bought
Mar 31, 2012
Where
Rochester, New York: Home/Apartment/Condominium
Who was involved
Age 55, Male
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(12/11/2014) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20141203-D1FB6-2147438274. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 21, 2014, sent to the company Dec 3, 2014, published by CPSC Dec 17, 2014

The product, in the report: LG WT5001CW washing machine

LG WT5001CW clothes washer broken/changed significantly by firmware replacement being done by LG per U.S. Consumer Product Safety Commission.
Had the same good professional LG service tech come out twice, once to do the recall firmware upgrade, once to follow up on the complaint and repair agitator plate damage that tech said “I have never seen anything like this”. PROBLEM IS, washer immediately started using much less warm water (even at hottest settings), leaves far more moisture in clothes when “done”, and run times are now 50% longer. The washer went from being excellent to mediocre or poor at best and was essentially broken/changed to the point of being unsatisfactory by the firmware change.
Unit has FAR more balancing issues after the”fix” by the manufacturer. This is unacceptable. My excellently cared for machine in perfect condition is now junk at the hands of the manufacturer.
Acceptable remedies: - Reload the original “problematic” firmware. - Correct the “recall” firmware - Replace the digital electronics board in the washer with one that causes the washer to behave as original - Replace the washer
Will pursue this with LG, as the LG tech says there’s nothing more he can do. Incident Date 11/12/2014 Incident Location Home/Apartment/Condominium

Model
WT5001CW
Serial number
110KWLRAV216
Bought from
Home Depot
Bought
Nov 22, 2011
Where
Wharton, New Jersey: Home/Apartment/Condominium
Who was involved
Age 54, Male
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/3/2014) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20141121-07184-2147438649. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 17, 2014, sent to the company Nov 25, 2014, published by CPSC Dec 10, 2014

The product, in the report: White top loading washer

For the past 6 months, while washing clothes, the washing machine will become unbalanced and begin beating into the wall and shaking itself out of place. No injuries have occurred yet mainly because I am usually close by while it is operating however, I worry that the machine will damage surrounding structures and electrical outlets. I am able to stop the machine by powering off but the past week it has been late to respond. The machine is used for a family of 3 for 3 or 4 loads a week. I am careful to keep loads minimal in an attempt to reduce damage. The past 6 months the machine has become unbalanced with almost every load and recently requires the unit to be turned off more than once during a single load. We purchased the unit new from home Depot

Model
wt5001cw
Serial number
110kwwz60985
Bought from
Home Depot, Texas
Bought
Feb 6, 2011, about then
Where
Humble, Texas: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand lg, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/26/2014) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20141117-637F4-2147438824. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 17, 2014, sent to the company Nov 26, 2014, published by CPSC Dec 11, 2014

The product, in the report: LG top load washer

heard huge noise like a bomb went off-washer had self destructed burst the entire top off and it was dangling along it’s side by the water hoses and electrical cord. The washer had turned around 120 degrees destroying the laundry tub and denting the dryer cabinet making it unusable. The washer was still running when we entered the room, there were no indicators prior to this happening that there were any issues with the appliance. The washer was 3.5 yrs old. Having issues with LG customer service taking responsibility for their product. We are thankful no one was in the room as this could’ve killed someone.

Model
wt5001cw
Serial number
103KWKS02821
Bought from
Home Depot, Minnesota
Bought
Jun 3, 2011
Where
Victoria, Minnesota: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand lg, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/26/2014) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20141117-76065-2147438784. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 1, 2014, sent to the company Nov 10, 2014, published by CPSC Nov 28, 2014

The product, in the report: LG WT4801CW top load clothes washer

LG WT4801CW washing machine top glass door shattered.
I was doing laundry and a load of clothes in the washing machine had just finished. I was taking clothes out of the dryer when I heard a loud pop. When I looked at the washing machine the glass was shattering and kept shattering. Nothing hit the glass it just shattered. My wife called LG support and they would not do anything except send a technician that we have to pay for the repairs. I checked on the internet and numerous people have had the same problem and LG will not admit it is an issue. This needs to be recalled before someone is injured.

Model
WT4801CW
Serial number
202KWNM5P511
Bought from
Best Buy, Texas
Bought
Mar 14, 2012
Where
El Paso, Texas: Home/Apartment/Condominium
Who was involved
Age 47, Male
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/12/2014) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20141101-CAA58-2147439302. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Oct 28, 2014, sent to the company Nov 5, 2014, published by CPSC Nov 24, 2014

The product, in the report: LG TOP LOAD WASHER

LG HE top load washer model WT4801CW with diamond glass top. The washer was Not in use heard a loud pop opened the laundry closet to see what the noise was and the entire top of the washing machinf was shattered.

Model
WT4801CW
Serial number
205kwwz2f305
Bought from
HHGREG, Alabama
Bought
Jun 19, 2012
Where
fairhope, Alabama: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(11/6/2014) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20141028-05BF6-2147439473. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 14, 2014, sent to the company Nov 4, 2014, published by CPSC Nov 21, 2014

The product, in the report: Front Loading Washer

Top Loading washer purchased washer from Home Depot around September 2009.
She has been noticing an odor similar to mildew for possibly four years but on October 9th or10th, 2014 when she was cleaning out the rubber piece inside the door when she saw quite a bit of mold inside the rubber and so closed the door.
She contacted LG but does not have the name of the person she spoke with, however she did inform them that she is not using the washer until they can offer a logical resolution.
She is asking for this washer to be replaced, she leaves the door open so that the air does not present a safety issue with the mold and mildew odor.
She scrubs around the rubber that goes around the door also
There have been no injuries in this instance.
The caller has contacted the manufacturer and is waiting for their response

Model
WM0642HW
Serial number
708KWQW02804
Bought from
Home Depot, Colorado
Bought
Sep 15, 2009, about then
Where
Denver, Colorado: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/6/2014) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20141014-7A0A7-1433457. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 2, 2014, sent to the company Oct 10, 2014, published by CPSC Oct 27, 2014

The product, in the report: LG Top loading HE laundry machine. Model # WT4801CW White color

LG Brand Top Loading Laundry Machine WT4801CW with diamond glass top. I approached the machine to start a load of wash (I always keep the cover/lid in the down position) and noticed that the glass lid was shattered completely. I looked around to see if anything had fallen on it but found nothing around even though I do not keep any items stored above. When I contacted LG’s customer service dept., they told me that they never heard of this happening before and I need to contact a local LG authorized service center to access the situation and see if it was due to negligence on my part or if indeed it is a defect in the glass as there is only a 1 year warranty and my machine is 2 years old. I contacted the one and only authorized service appliance repairman and they advised that it would cost me $85. 00 plus tax just to come out and look at the machine and the earliest available day would be in 5 days. This is the only authorized LG repair shop in my entire state ! He came out and all he would say is that to replace the glass top would be $277.90 plus tax ! He said I would have to call LG to see if they would cover the cost of replacing the lid since it’s outside of the 1 yr. warranty. I filed a report with LG and when I followed up with them on 10/2/14 I spoke with a customer service manager and he said they cannot cover the cost of the lid since it’s no longer under warranty or has not been recalled. He also stated that they are not familiar with this happening to anyone else. (So why did they tell me that I had to call their authorized service repairman to look at it ? At $85.00 for a service call !) Well I googled this incident and came across at least one dozen complaints from consumers on various sites regarding this make and model. What does it take to have a company recall a product due to flawed material, shattered glass is dangerous. I ended up paying this repairman $85.00 for a quote on a new lid and he would not even contact LG with his findings. He also advised me that LG’s customer service is very difficult to deal with and they are looking into not being their service contractor any longer. The glass is flawed for it to shatter for no reason at all, what is my recourse ??? I am out $85.00 and it’s not even fixed. This is wrong !

Model
LG Model # WT4801CW
Serial number
1101KWXD35474
Bought from
Zemel’s TV & Appliance
Bought
Apr 14, 2012
Where
Southbury, Connecticut: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/10/2014) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20141002-FA9B3-2147440446. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 9, 2014, sent to the company Sep 17, 2014, published by CPSC Oct 1, 2014

The product, in the report: LG Top Load Washer

I started experiencing issues with my LG top load washer. It was shaking violently and makng a lot of noise. After researchig the issue online I discovered that there was a recall on the model # WT5001CW. I initially reported the problem to LG on 7/22/2014 and they scheduled a local repair person to come out and fix the problem...They have been to my home at least 6 times now and we have yet to resolve the problem. I have also had issues with LG covering the repair, but after complaining to a supervisor, I was able to get the “problems not covered by the recall” covered. They stated that it’s only a software update that will fix the problem, but I’m sure if your washer is violently shaking that more than just the software will need to be repaiered. It’s been a nightmare...I have a repair person scheduled to come out Sept 12/2014 and I’m sure parts will have to be ordered, so that would mean another 2 to 3 weeks before it’s repaired...at least I’m hoping this will be the last service call.

Model
WT5001cw
Serial number
101kwdj03042
Bought from
HOME dEPOT, Florida
Bought
Apr 11, 2011, about then
Where
Jacksonville, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/22/2014) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20140909-E528D-2147441092. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 8, 2014, sent to the company Aug 18, 2014, published by CPSC Sep 2, 2014

The product, in the report: LG Front Load Clothes Washing Machine

While sanitizing neoprene clothing, the glass on the front load washing machine exploded. Glass shot everywhere, both inside and outisde, and everything that was inside has glass shards imbedded in it (several hundred dollars worth of neoprene). Some items were shredded against the glass window that remained in place. No one was nearby when it happened. There is glass throughout the washing machine, likely in the pump and motor.

Model
WM2075CW
Serial number
604KWPV00240
Bought from
Home Depot
Bought
Aug 17, 2006, about then
Where
Winston-Salem, North Carolina: Home/Apartment/Condominium
Who was involved
Age 48, Male
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/18/2014) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the(Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20140808-097D5-2147442157. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 14, 2014, sent to the company Jul 22, 2014, published by CPSC Aug 5, 2014

The product, in the report: LG Top Load Washer WT5101HW, purchased December 12, 2010 at Nebraska Furniture Mart in Omaha, NE.

I washed my bedding on Saturday, July 12, 2014. I put the items in between 7-8am. I set the setting to “Bulky Bedding” on my washer and went about my day as usual. I was the only one home at the time and was in the process of blow drying my hair when I heard a very loud boom and my house shook. I turned the dryer off and looked outside and it was cloudy so I assumed that it may be thunder or I contributed it to large trucks going by my home since they are building many homes in my area. I went back to getting ready for an appointment that I had. Around 8:15 I went downstairs in my home and walked into my garage. When I reached my car I heard the boom once again and sounded like a bomb. I ran into my house and water was gushing on my floor from the washer and water spraying my whole laundry room. The machine was spitting out all of its parts all over my floor and the top of the washer was blown off and hanging on sideways. The machine was still running in full force banging into my walls and the dryer that it sat next too. Danger was apparent at this point to I immediately contacted my husband on the phone as I was in severe panic mode since I could not reach the electrical outlet plug and the machine was out of control. My husband contacted his father who lives 1 mile from me and he rushed over. While I waited for his father I quickly thought that the power button was still lit up while the machine was ripping to shreds so I ran in the room and pushed it and it turned off. My next concern was a fire since there was water everywhere and cords on the floor and the outlet completely wet. I put on some gloves and climbed on top of the dryer to reach behind the washer and unplug the machine so that nothing more could come from this mess. My father-in-law came over and helped me pull all the pieces out of my laundry room and into our garage where the unit currently sits. It was a sight we had never seen before and we were glad my kids were not in the room at the time. Literally the screws, washers, metal rods, everything were thrown all over my floor. Holes are in my walls, one hole in my floor, water leaked down to my basement. I started researching on the internet and found this recall that I was never made aware of so I contacted the number you provided and a man is coming today to look at the damage. I am grateful no one was hurt, but at the same time am FURIOUS that I was never contacted or informed about the recall. They had all my information when I gave them my model number and serial number so why wasn’t I ever contacted? LG means Life’s Good, well not in my home anymore....I am paranoid to have anything running if I have to leave the house now. I am hoping this anxiety goes away.

Model
WT5101HW
Bought from
Nebraska Furniture Mart
Bought
Dec 12, 2010
Where
Omaha, Nebraska: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/22/2014) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20140714-2C6CF-2147442896. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jul 6, 2014, sent to the company Jul 14, 2014, published by CPSC Jul 28, 2014

The product, in the report: LG top load Washer. Model # WT5001CW Serial # 105KWLR9C624

LG Washer, top load, caught on fire. Appears the fire started in the electronic controls area. The smoke smelled of an electical fire. We turned off the breaker, unplugged the machine and the fire seemed to go out. I removed all of the back panels to make sure the fire was out. The burned area source of the fire was on the upper part of the machine in the electronic control area. There is heavy smoke damage in the washer controls area and it still smells strongly of electrical fire. Did not call fire department as we felt we stopped the fire by turning off the electricity. However, watching it closely now to make sure it is out and touching areas in the control section to make sure it has cooled down.

Model
WT5001CW
Serial number
105KWLR9C624
Bought from
Sears, North Carolina
Bought
Jul 11, 2011
Where
Winston-Salem, North Carolina: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(7/14/2014) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20140706-21098-2147443105. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jul 6, 2014, sent to the company Jul 14, 2014, published by CPSC Jul 28, 2014

The product, in the report: Design Style = Top Loader Capacity (cu.ft.) = DOE 4.7 Spin Speed (Max) = 1100 RPM Dimensions (WxHxD) = 27” x 45 3/8” x 28 3/8”

Every time i put the machine to wash and the machine starts to balance the clothes it shakes. Every time the machine starts to spin while its washing the whole machine shakes. there is also alot of water coming out from the bottom of the washer.

Model
WT5101HV
Serial number
010KWKS03253
Bought from
THE HOME DEPOT
Where
Silver Spring, Maryland: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Lg, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(7/14/2014) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20140706-3DC7F-2147443096. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 25, 2014, sent to the company Jul 8, 2014, published by CPSC Jul 22, 2014

The product, in the report: LG top load HE washer

I bought an LG washer and it continued to go out of balance. I found out there was a recall on the washer the repairman came out and changed a circuit control board out and left. The machine now works worst than before. I think LG sold you on the idea that they could do this 10 minute cheap fix and everything would be fine but it is not. the machine is still dangerous and inoperable.

Model
LG top load washer model # WT5101HV
Serial number
101KWEL07172
Bought from
Home Depot, Washington
Bought
Jun 4, 2011
Where
Poulsbo, Washington: Home/Apartment/Condominium
Who was involved
Age 64, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/8/2014) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20140625-F1086-2147443374. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 23, 2014, sent to the company Jul 2, 2014, published by CPSC Jul 17, 2014

The product, in the report: LG High efficiency top loading washing machine, Energy Star product

LG top load high efficiency washer (model WT4801CW) in residential service for 2.5 years overflowed during the flooding the utility room. According to service technician the unit overflowed creating an electrical hazard because the “pressure switch line as off of the tub due to loose tub and stretched suspension”. The tapered nipple on the tub to connect the hose of the pressure (water level) switch does not have any type of hose barb to prevent the tubing from slipping off. The excessive vibration from the imbalance causes the tubing to slide free and inactivate the level sensor. This is major design flaw and will eventually fail in all machines resulting in risk of injury to any consumer. The incident was reported to LG customer service to which there response was it was beyond the 1 year warranty period. Further research indicates this is not an uncommon failure for this and other LG high efficiency machines.

Model
WT4801CW
Serial number
108KWZH21237
Bought from
HH Gregg
Bought
Nov 11, 2011
Where
Port St Lucie, Florida: Home/Apartment/Condominium
Who was involved
Age 58, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/2/2014) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Top loader) LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20140623-EFABD-2147443454. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 20, 2014, sent to the company Jun 30, 2014, published by CPSC Jul 15, 2014

The product, in the report: LG Washer

The entire top blew off my washer with 3 minutes to go! The drum began shaking violently, and within 2-3 seconds of the violence, before I could stop the washer, the lid blew off in front of me. The entire washer moved to the side, and the lid, which appears very heavy, blew high enough to hit the blinds near the washer. I have taken several photos of this. I did not know of the recall until I investigated right after this happened

Model
WT5101HV
Serial number
103KWEL03156
Bought from
Home Depot, Michigan
Where
Jenison, Michigan: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/30/2014) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20140620-A49BF-2147443519. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 31, 2014, sent to the company Apr 8, 2014, published by CPSC Apr 22, 2014

The product, in the report: This unit is a white washing machine.

Our LG Waveforce washer destroyed itself after entering the spin cycle. The with the exception of some electrical wires top assembly completely separated from the bottom section of the washer, the unit moved approximately 2-3 feet from the wall, rotated 90 degrees, the shell of the washer is bent, and the wall was damaged. My wife and family were 10 feet away in another room. They did not hear of it being out of balance before failing.

Model
WT5001CW/Waveforce washer
Serial number
102KWXD09202
Bought from
Home Depot, Georgia
Bought
Mar 1, 2010, about then
Where
Lake Jackson, Texas: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/8/2014) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20140331-669E1-2147445873. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 24, 2014, sent to the company Apr 1, 2014, published by CPSC Apr 15, 2014

The product, in the report: LG front loading, fully automatic washing machine, white

LG Model 209PNVZ5D151, front loading washing machine, purchased in 2011.
When the door is open and the machine is Off, when you spin the drum with any force, the machine will turn on as if you touched the Start button.
The manufacturer recommends the door be left open when not in use to avoid mold and odors. The washing drum is only a few inches from the floor without an optional and expensive pedestal to raise it and is easily reached by a child.
I have found when unloading the washer and looking for clothes stuck to the side of the drum, that if turned with a relatively small amount of force the machine will turn on and only the Start button needs to be pushed after the door is closed.
My concern is a child spinning the drum with enough force to start the machine and then putting something or some other child in the drum, closing the door and pushing the Start button.
I don’t think it is safe for a machine to be electronically on where moving a key part turns it fully on and engages all the electronics. This is similar to old propeller bi-planes that had to be hand cranked to start by someone in front of the engine. We all know losing an arm in the process in that instance was not unheard of.

Model
WM2250CW
UPC
F12A1FDP
Serial number
209PNVZ5D151
Bought from
Best Buy, North Carolina
Bought
Nov 15, 2011, about then
Where
Charlotte, North Carolina: Home/Apartment/Condominium
Who was involved
Age 64, Male
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/2/2014) LG Electronics, USA: LG manufactures this washer to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washers should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20140324-262CB-2147446095. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 12, 2014, sent to the company Mar 21, 2014, published by CPSC Apr 4, 2014

The product, in the report: My repair/case# is [REDACTED]. Model# WT5070CW.ABWEEUS. Serial# 307KWVQ2M935. This washer is a LEMON !! I purchased it new 1 month ago on 2/9/14. It was delivered on 2/17/14 and I did not move into the residence until 2/21/14 and did not use the lemon washer until 2/28/14. The lemon washer always seemed loud to me, although I was puzzled by reviews saying that the washer was very quiet. On the THIRD use of this lemon washer, it bounced, banged and jumped around, with only 2 sheets as the load. There was a UE code. Next I removed all items from the lemon washer and the banging and jumping still occurred and the UE code remained. An LG technician came out on 3/4/14 and replaced the motor. The lemon washer still did not work. The same technician on the same day ordered a ‘clutch’ and said it would be delivered to my home the next day on 3/5/14. The technician again came out on 3/5/14 and the package had not arrived, at which point he told me the part was on back order. (To me a back ordered part is a very popular/high demand item which provides insight into the lemon washer’s issues.) It is now a week later and I have another appointment for 3/13/14 to have someone install this ‘clutch’ part. I am told after the third major repair, the company will declare this lemon washer to be a ‘defective return’ item. The issue is that everytime I talk to someone at the company, they do not have notes about the ‘first’ repair of the motor that took place on 3/4/14. So to LG my ‘first repair’ will be the replacement of this clutch item on 3/13/14. This is a shady company with shady business practices selling lemon washers. I do not deserve to have paid this much money for a washer less than ONE MONTH AGO to take several days off from work to have this lemon repaired and still be without a method to wash clothes. I am demanding a new replacement washer ASAP. I will be filing a small claims court action in Prince George’s County, MD to have my grievances heard.

My repair/case# is [REDACTED]. Model# WT5070CW.ABWEEUS. Serial# 307KWVQ2M935. This washer is a LEMON !! I purchased it new 1 month ago on 2/9/14. It was delivered on 2/17/14 and I did not move into the residence until 2/21/14 and did not use the lemon washer until 2/28/14. The lemon washer always seemed loud to me, although I was puzzled by reviews saying that the washer was very quiet. On the THIRD use of this lemon washer, it bounced, banged and jumped around, with only 2 sheets as the load. There was a UE code. Next I removed all items from the lemon washer and the banging and jumping still occurred and the UE code remained. An LG technician came out on 3/4/14 and replaced the motor. The lemon washer still did not work. The same technician on the same day ordered a ‘clutch’ and said it would be delivered to my home the next day on 3/5/14. The technician again came out on 3/5/14 and the package had not arrived, at which point he told me the part was on back order. (To me a back ordered part is a very popular/high demand item which provides insight into the lemon washer’s issues.) It is now a week later and I have another appointment for 3/13/14 to have someone install this ‘clutch’ part. I am told after the third major repair, the company will declare this lemon washer to be a ‘defective return’ item. The issue is that everytime I talk to someone at the company, they do not have notes about the ‘first’ repair of the motor that took place on 3/4/14. So to LG my ‘first repair’ will be the replacement of this clutch item on 3/13/14. This is a shady company with shady business practices selling lemon washers. I do not deserve to have paid this much money for a washer less than ONE MONTH AGO to take several days off from work to have this lemon repaired and still be without a method to wash clothes. I am demanding a new replacement washer ASAP. I will be filing a small claims court action in Prince George’s County, MD to have my grievances heard.

Model
Washer Top Load WT5070CW.ABWEEUS
Serial number
307KWVQ2M935
Bought from
Sears Outlet
Bought
Feb 9, 2014
Where
Bowie, Maryland: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/21/2014) LG Electronics, USA: LG manufactures this washer to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washers should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20140312-42D49-2147446464. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 11, 2014, sent to the company Mar 20, 2014, published by CPSC Apr 3, 2014

The product, in the report: LG Wave Force WT5001CW 5.2cu.ft. capacity Top Load Serial # 011KWMK03355

I put in bed clothes (i.e. sheets and mattress pad) and got an error code. I adjusted the load like I used to do with my older washer, and pressed the start button. The washer started to spin again and it did the same thing. After going through the same routine two more times, I finally got the load to spin and finish the wash cycle. I thought this was a one time thing, and was washing a load of jackets and winter fleeces and I had the same problem as with the bedding. A few weeks later I got the recall information.

Serial number
011KWMK03355
Bought from
Best Buy, Virginia
Where
Bruington, Virginia: Home/Apartment/Condominium
Who was involved
Age 31, Male
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/20/2014) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20140311-F58DE-2147446494. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 25, 2014, sent to the company Mar 18, 2014, published by CPSC Apr 1, 2014

The product, in the report: LG top load washer model #WT5001CW

LG did this recall in September 2013, this was a reprogramming of the computer software in this top load washer. Right away the machine shut off in every single load of laundry no matter how big or small of a load---with the error code of UE--- LG sent a few service men who did nothing to repair the washer and with time the machine and its error codes would change to OE and not empty the water contents at one point it even flashed “dr” This machine worked perfectly for two years until LG performed this reprogram. Recently on 2/18/14 LG replaced a motor, now the machine filled with water and will not drain. LG then transferred me to my extended warranty company. I am more then disappointed with LG as a company and what they have done to my washer- which was ruin a perfectly capable appliance.

Model
WT5001CW
Bought from
Home Depot
Bought
Feb 3, 2011
Where
Bellingham, Washington: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/7/2014) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20140225-066EE-2147446924. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 24, 2014, sent to the company Mar 4, 2014, published by CPSC Mar 19, 2014

The product, in the report: A Top loading Ultra capacity home washing machine 45 inches tall, 27 inches wide and 28 inches deep

Our LG Washer Model WT5001C catastrophically self destructed damaging the adjoining dryer and penetrating two adjacent walls. Anyone standing nearby at the time of the event would have suffered serious injury.

Model
WT5001C
UPC
?
Serial number
109KWFN7Y747
Bought from
The Home Depot
Bought
Nov 12, 2011
Where
Knoxville, Tennessee: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/5/2014) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20140223-7A80C-2147447023. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 17, 2014, sent to the company Feb 25, 2014, published by CPSC Mar 12, 2014

The product, in the report: washing machine

washer shakes out of control pinched my wifes fingers on right hand shakes so hard it burns a wire lose on the water pump have to fix 3 times

Model
WT5001CW
Serial number
103KWWZ10481
Bought from
Best Buy, Texas
Where
Scotland, Texas: Mobile/Manufactured Home
Who was involved
Age 62, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/25/2014) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20140217-C306A-2147447196. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 12, 2014, sent to the company Mar 7, 2014, published by CPSC Mar 31, 2014

The product, in the report: top loading washing machine

(02/11/2014)The consumer stated that she was washing a mattress pad. She was in another room and heard a loud noise. She went into the laundry room and saw that the washing machine was in pieces.
The top of the machine had almost come off. It was hanging by its wires. The machine was turned around backwards. There was a hole in the wall and damaged cabinets that were next to the machine. The dryer that is next to the washer was also damaged. The drum in the washer was exposed. The consumer could see that one of the drum supports was off.
The consumer took the mattress pad and swept up the broken pieces.
(02/11/2014)The consumer called LG to see if the product was recalled. She was advised that her model number is the same as the products in the recall release #13-073, but the serial was different. The consumer was advised that the product was not covered and advised her to have a repair person to look at the product.
The consumer stated that she is having the same issue stated in the recall.

Model
WT5001CW
Serial number
202KWFN3X179
Bought from
Sears, Missouri
Bought
Feb 1, 2012, about then
Where
Eureka, Missouri: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140212-30BBB-1386707. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jan 3, 2014, sent to the company Jan 10, 2014, published by CPSC Jan 28, 2014

The product, in the report: Top loading, high efficiency washing machine for laundering clothes.

LG Top Loading Washing Machine Model WT5001CW Serial Number 111KWXD16402 Purchased 11/25/2013 at Home Depot in Corpus Christi, TX
On 18 December 2013 I heard a loud crash sound in the laundry room. When I opened the door I found that the washing machine had rotated itself 90 degrees; the top was completely torn off and detached except for hanging by the electric wires; all four plastic corner tub supports were broken and torn away from the tub; the tub, basket, motor and other mechanical assemblies were sitting in the bottom of the cabinet; the cabinet was no longer square having been beaten out of shape by the tub & drum assembly.
There was some damage to the adjacent laundry room wall. There were no injuries to persons as the room was unoccupied at the time of the failure.
Photos available if required or desired by CPSD

Model
WT5001CW
Serial number
111KWXD16402
Bought from
Home Depot, Texas
Bought
Nov 25, 2011
Where
Beeville, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(1/10/2014) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20140103-10F93-2147448554. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Dec 28, 2013, sent to the company Jan 7, 2014, published by CPSC Jan 23, 2014

The product, in the report: Front load steam washing machine

I purchased a LG Front Load Steam washing machine from Home Depot in December 2009. Over the last year, my families clothing has had a horrible mildew/mold smell. Recently, I started doing searches online and found that there is a design flaw in front load machines. I contacted LG and they finally approved me for a one month extended warranty. After calling several service companies from their list, I finally had a service tech come to my house last week. He didn’t even look at the machine or open it up. He told me that I am using too much detergent, even though I am using the amount that the machine says to use. I do all the monthly maintenance required by LG. The smell in our clothing is embarrassing. I can’t afford to junk the machine and buy a new machine. I don’t know where else to turn for help with this problem. My son is allergic to mold and now I know why he is sick all the time since his clothes smell like mold/mildew.
Can you help me in anyway?

Model
WM2501HWA
Serial number
910KWTA01473
Bought from
Home Depot, Tennessee
Bought
Nov 27, 2009
Where
Fairview, Tennessee: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
My Child
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(1/8/2014) LG Electronics, USA: LG manufactures this washer to meet or exceed all relevant standards including UL2157 . LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washers should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20131228-23BC1-2147448707. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 6, 2013, sent to the company Dec 17, 2013, published by CPSC Jan 2, 2014

The product, in the report: LG Washer

I purchased one of these washers about two years ago. I received a recall notice and the LG technician came out to perform the fix for the recall. At that time, my machine was making a grinding noise that the technician said was related to the recall. The fix he applied corrected the grinding noise, just as he said. The machine has been working fine until recently when the grinding noise started again. I called LG, who said the machine was out of warranty and I needed to submit my receipt for a one time extended warranty before they could send someone out. I told them it was the recall problem again and that they needed to get someone out here. They said that the recall had been fixed, and the problem was not likely to be related. I was told that it would be at least a week before they would call me back to schedule a repair. I was not told to discontinue use of the washer. Today my washer exploded. Pieces of the spinner inside broke apart and badly damaged the drum. Metal was flying around inside. I managed to turn it off before it broke the glass in the lid, but the washer is probably now a total loss. I will call LG, but they seem to be less than helpful about this.

Model
WT5001C
Bought from
Home Depot, Texas
Bought
Feb 17, 2011
Where
Austin, Texas: Home/Apartment/Condominium
Who was involved
Age 55, Female
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/18/2013) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/cpscpub/prerel/prhtml13/13073.html

CPSC report 20131206-6748C-2147449286. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 14, 2013, sent to the company Dec 26, 2013, published by CPSC Jan 10, 2014

The product, in the report: top loading washing machine

The consumer stated that she has been having problems with her top loading machine which was a part of recall 13-073. The consumer stated that she contacted the recall hotline and on July 10th 2013 a technician as sent to her home and they updated that software on her washer. The consumer stated that after the update she continued to experience problems with the washer. She stated that the machine constantly went off balance, constantly drained, spin, and refill to try to balance itself which would make the cycles as long as 2 hours.
She stated that on Aug 28, 2013 she spoke [REDACTED] a manager from the firm and he requested for her to send him the invoice for proof of purchase. Also he scheduled a service appoint with Quality Appliance on Oct. 10, 2013 for them to service the washer. The technician informed her that the first service technician did not properly service the washer. She stated that they informed her that they did not do a software update as they stated and that they needed to order the “User interface panel.”
The consumer stated that the technician installed the part on Oct 30, 2013 and on Nov 1, 2013 she had to contact the company Quality Appliance back because she was still experiencing the same problems. She spoke to a representative that informed her that they needed to order a second part “second recalled.” The consumer decided to contact the firm back and she spoke with [REDACTED] and she informed her that there was no such thing as a “second recalled,” but there was a third step to follow to correct the problem.
The consumer stated that once the third repair was completed if she continued to experience the problem they would try to provide another resolution.
The consumer stated that she hasn’t been contacted for the third repair and today Nov. 14, 2013 she spoke with [REDACTED] and he informed her that he contacted Quality Appliance and they received the part which should solve all her problems once it was installed.
PLEASE NOTE! LG removed the washer and replaced it with a new washer; model WT5070CW on 12-6-13. 3rd repair never occured. In the consumer’s opinion, only after she took action contacting CPSC and relaying that info to LG did LG do what they should be doing for all owners of model WT5001CW washers: voluntarily removing them and replacing them. Model WT5001CW is a dangerous piece of equipment. The consumer waited weeks for the third repair and was sitting by the washer each washload to prevent constant “self correction” by the machine which involved draining and refilling over and over again if the load was off balance or the maching wouldn’t go off balance when it should have and it would shake something awful while it spinned incredibly fast. When the cycle would end, at times the machine would start to spin again. It would jump time. It would suddenly drain. How long was the consumer to wait for a third repair? The consumer had had enough and relayed that frustration to LG along with telling them she contacted CPSC abd would pursue reports with BBB and Dept. of Consumer Affairs in N.Y. The consumer repeats: This washer is dangerous.

Model
WT5001CW
UPC
Unknown
Serial number
007KWTA01809
Bought from
Home Depot, New York
Bought
Sep 4, 2010
Where
Campbell Hall, New York: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/27/2013) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC report 20131114-FFC8D-1368919. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 11, 2013, sent to the company Nov 19, 2013, published by CPSC Dec 4, 2013

The product, in the report: LG High Efficiency top loading washing machine Model WT4801CW with “Diamond Glass” lid

Between 1700 & 1900 on the evening 10NOV2013 the glass lid to our LG top loading HE washing machine shattered. The lid was in the closed position, the washer was empty had not been in use for over 24 hours. No member of the household was in the room or near the machine when this occurred.

Model
WT4801CW
Serial number
110KWKS8X701
Bought from
The Home Depot, Virginia
Bought
Nov 26, 2011
Where
Phippsburg, Maine: Home/Apartment/Condominium
Who was involved
Age 32, Male
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/19/2013) LG Electronics, USA: LG manufactures this washer to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their electric washers should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20131111-D5A12-2147450004. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 28, 2013, sent to the company Oct 23, 2013, published by CPSC Nov 6, 2013

The product, in the report: MODEL WT4801CW

LG WASHING MACHINE, 1 YEAR 3 MONTHS OLD. ON NORMAL CYCLE, WASHING TOWELS. 1 HOUR LATER WALKED INTO LAUNDRY ROOM AND GLASS TOP WAS SHATTERED. NO EVIDENCE OF ANYTHING FALLING ON IT OR ANYTHING INSIDE THE WASHER (BUT TOWELS) TO AIDE IN BREAKAGE.

Model
WT 4801 CW
Bought from
BEST BUY
Bought
Jun 3, 2012, about then
Where
ROSELLE, Illinois: Home/Apartment/Condominium
Who was involved
Age 36, Female
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/24/2013) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the LG(63)-F0-7000 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20130928-A882C-2147451423. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 27, 2013, sent to the company Sep 5, 2013, published by CPSC Sep 19, 2013

The product, in the report: WT5101WH washer

LG WT5101WH washer spinning out of control violently. Washing maching turned 90 degrees to left, hitting the wall. Tub broke complete free of structure, motor was still spinning until I turned off washer by unplugging from the wall.

Model
WT5101WH
Serial number
103kwdj00994
Bought from
Sear
Bought
Apr 17, 2011
Where
Gilbert, Arizona: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/10/2013) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/cpscpub/prerel/prhtml13/13073.html

CPSC report 20130827-029FB-2147452620. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 27, 2013, sent to the company Nov 7, 2013, published by CPSC Nov 22, 2013

The product, in the report: Top-Load washing machine

The consumer received a recall notice (CAP# 13-073) on 8/24/2013 and it was dated 12/18/2012. The firm covered the service cost for the first repair, but she paid the service charge for the last 3 repairs. The consumer has a home warranty and she paid her deductible on it. The consumer stated that the retailer’s warranty (Best Buy, in Sherman TX) was in effect for 30 days and the washer broke down after 33 days of owning it. On 2 occasions, the washer would not lock in place. Therefore, it would not operate. On 2 other occasions, the washer had to be serviced for excessive vibration. The consumer stated that she has only washed clothing in the machine and has “not” washed any bed clothes or heavy items in the machine. Early 2013, a technician came out to service the machine for the excessive vibration. The consumer was not aware of the recall CAP# 13-073 at that time. The technician could not fix the issue, so a different technician came out on a different day to work on the machine. That technician ordered some type of gear for the machine and he came back out on a different day to install the part. A date on one of the parts was: 4/10/2011, but the consumer is not sure which of the 4 service calls involved changing this gear. (8/27/2013) The spinner stopped working on the washing machine this morning and it is currently not operational. Same day, the consumer called the mfr. at the firm’s recall number: 855-400-4639. It was confirmed that the consumer’s washer was under recall. That initial rep. (name unknown) transferred the consumer over to a different rep. (name unknown) in the company. The technician told the consumer that there would still be a service charge on the machine. The consumer handed the phone to her husband. The husband read the recall noticed to the mfr’s tech., but the tech. reiterated that there would still be a service charge for the repair. The consumer noted that this is the 5th time that they have experienced problems with this machine. Grayson County Appliance Service Center, Van Alystine, TX, has been servicing the washing machine for these various issues, but they are also the approved service company for this mfr’s appliances. There has not been any property damage, because as soon as problems began, the consumer turned the washer off and contacted the local service company

Model
WT5101HV
Serial number
104K2QW84156
Bought from
Best Buy
Bought
Jan 1, 2011, about then
Where
Whitesboro, Texas: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/7/2013) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/cpscpub/prerel/prhtml13/13073.html

CPSC report 20130827-0B603-1351326. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 24, 2013, sent to the company Sep 3, 2013, published by CPSC Sep 17, 2013

The product, in the report: LG washer WT5001C top loader

My LG washer, WT5001C, is located in the garage and became unbalanced. Instead of turning off, it continued rotating until the top part riped apart from the base, flew off against the wall, causing a hole, and unplugging itself. The body is bent and separated with water on the floor. Fortunately, it didn’t hit the water heater which is located on the opposite side.

Model
WT5001C
Bought from
Home Depot
Bought
Apr 7, 2012
Where
Bass Lake, California: Home/Apartment/Condominium
Who was involved
Age 42, Female
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/4/2013) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/cpscpub/prerel/prhtml13/13073.html

CPSC report 20130824-E2687-2147452711. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Aug 23, 2013, sent to the company Sep 3, 2013, published by CPSC Sep 17, 2013

The product, in the report: Washing machine LG WT 5001 CW

LG WT5001CW washing machine was recalled for unsafe balance. I contacted the company and LG sent a service technician who placed a requisite electronic circuit board in the machine. Thereafter, the machine wobbled worse than it had ever done and would not complete the rinse cycle.

Model
LG WT 5001 CW
Bought from
ABC Warehouse, Michigan
Bought
Sep 12, 2011
Where
Plymouth, Michigan: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(9/4/2013) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/cpscpub/prerel/prhtml13/13073.html

CPSC report 20130823-710B6-2147452739. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 5, 2013, sent to the company Aug 13, 2013, published by CPSC Aug 27, 2013

The product, in the report: Top loading HE washing machine

Washer goes off balance, shakes, won’t spin and won’t empty.

Model
WT5001CW
Serial number
104KWPV5R152
Bought from
Sears, Pennsylvania
Bought
Jun 1, 2011
Where
Philadelphia, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/14/2013) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/cpscpub/prerel/prhtml13/13073.html

CPSC report 20130805-E7F36-2147453421. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jul 22, 2013, sent to the company Jul 30, 2013, published by CPSC Aug 13, 2013

The product, in the report: LG High Efficiency Front Load Washer, Red, model WM2301HR, S/N 904KWXD03738

My LG Front Load Washing Machine is continuously developing mold on the inside and frequent cleaning with either available washing machine cleaner (ie. [REDACTED] Front Load Cleaner) or Chlorine Bleach is not effective in removing the horrible smell for more than a day or two. This is extremely concerning as I am allergic to mold and have seen large amounts of mold (blue and grey in color) forming inside of the detergent dispensing drawer. The clothing coming out of the machine after washing also smells of the mold or mildew, a very strong musty odor that is only removed with either repeated washing on higher temperatures or drying with scented dryer sheets. I have experiences hives and other adverse reactions on my chest and legs that my allergist believes may be caused by the mold, as well as chronic sinus and nasal congestion. We also have a small dog who seems to be having reactions to the blankets/towels she sleeps on after they come out of the wash. We have eliminated using dryer sheets from her bedding with the thought that it could have been a reaction to them, but it has not stopped the breakouts.

Model
WM2301HR
Serial number
904KWXD03738
Bought from
Home Depot, Massachusetts
Bought
Nov 2, 2008, about then
Where
Natick, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 33, Male
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(8/1/2013) LG Electronics, USA: LG manufactures this washing machine to meet or exceed all relevant standards including UL2157. LG’s state of the art quality system meets the (Front loader) LG(63)-F0-7001 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their washing machines should either visit our website at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.

CPSC report 20130722-4B2FC-2147453935. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 8, 2013, sent to the company Jul 15, 2013, published by CPSC Jul 29, 2013

The product, in the report: LG top-loader washer

Responding for requests for further complaints of LG washer subject to the current recall. My model number is WT5001CW with a serial number 110KW****. I have experienced the same unbalanced loads with drum vibration. My problems were NOT with water-proof or water-resistant materials however but with any small load of items. At times the machine read “UE” even while still running, most often it would ring the unbalanced alarm and would stop, requiring a rebalance of the small load of items. I bought this item approximately in November of 2011 and have had problems since the beginning. I have the recall notice and am planning on contacting LG. Thank you.

Model
WT5001CW
Serial number
110KW******
Bought from
Warner’s Stellian, Minnesota
Bought
Nov 12, 2011, about then
Where
Apple Valley, Minnesota: Home/Apartment/Condominium
Who was involved
Age 60, Female
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/17/2013) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/cpscpub/prerel/prhtml13/13073.html

CPSC report 20130708-BB959-2147454435. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 28, 2013, sent to the company Jul 9, 2013, published by CPSC Jul 23, 2013

The product, in the report: Model WT5001CW, serial 110KW

My washing machine becomes unbalanced and either stops or shakes excessively when a load combines towels and sheets.

Model
WT5001CW
Bought from
Home Depot, Virginia
Where
Williamsburg, Virginia: Home/Apartment/Condominium
Who was involved
Age 45, Female
The reporter’s relation to them
Self
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/12/2013) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/cpscpub/prerel/prhtml13/13073.html

CPSC report 20130628-5E75E-2147454733. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jun 27, 2013, sent to the company Jul 8, 2013, published by CPSC Jul 22, 2013

The product, in the report: The washing machine is white. The model is WT5001CW, and the serial number is 111KWPV90280

I own washing machine model WT5001CW, and its serial number is 111KWPV90280. When there is an unbalanced load in the machine, the machine shakes excessively, and the top of the machine comes loose

Model
WT5001CW
UPC
I don’t know
Serial number
111KWPV90280
Bought from
Home Depot, Florida
Where
Pensacola, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand LG, made or sold by LG Electronics, USA
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(7/12/2013) LG Electronics, USA: This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/cpscpub/prerel/prhtml13/13073.html

CPSC report 20130627-5D253-2147454741. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 30, 2026 and checked Oct 30, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

LG washing machines

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