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LG washing machines

226 reports to CPSC, the latest made Oct 9, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 30, 2026.

  • 226reports to CPSC
  • Oct 9, 2026the latest report was made
  • Jun 3, 2011the earliest
  • 223with the company’s comments
Brand
LG
Maker
LG Electronics, USAMakers, importers or sellers, as the reports name them
Product
Washing machinesCPSC’s product type: Washing Machines, Other or Not Specified (code 140), in Home Maintenance and Structures: Laundry, Fabric Care & Sewing
Other ways the reports write the brand (1)

“L.G.”

By month

15 reports from November 2025 to October 2026; the most in March 2026, 3. 211 earlier reports, since June 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20262
September 20261
August 20261
July 20262
June 20262
May 20262
April 20261
March 20263
December 20251
July 20252
June 20252
May 20251
April 20251
January 20252
October 20241
August 20241
March 20241
December 20233
November 20232
August 20231
July 20231
March 20232
January 20232
November 20222
October 20221
September 20221
August 20221
July 20221
June 20221
April 20221
February 20221
January 20221
August 20211
July 20212
May 20212
April 20212
March 20211
February 20212
October 20201
August 20201
June 20201
April 20202
December 20193
September 20192
July 20192
May 20192
April 20192
March 20191
February 20191
January 20191
December 20182
November 20182
September 20181
July 20181
June 20183
May 20183
April 20182
March 20181
February 20181
January 20182
December 20173
November 20171
October 20171
September 20171
August 20172
July 20173
May 20172
April 20173
March 20175
February 20173
January 20175
December 20161
November 20163
August 20163
July 20162
June 20164
May 20162
April 20161
March 20164
February 20161
January 20162
December 20151
November 20152
October 20151
September 20151
May 20152
March 20153
February 20152
January 20151
December 20143
November 20144
October 20143
September 20141
August 20141
July 20143
June 20143
March 20144
February 20144
January 20141
December 20132
November 20132
September 20131
August 20135
July 20132
June 20138
May 20133
April 20131
March 20133
December 20124
November 20121
October 20121
August 20121
March 20122
February 20121
September 20111
July 20111
June 20111

How badly anyone was hurt

  • Hospital admission 3 CPSC: Injury, Hospital Admission
  • Seen by a doctor or nurse 7 CPSC: Injury, Seen by Medical Professional
  • First aid 9 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 15 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 5 CPSC: Injury, Level of care not known
  • No one hurt 167 CPSC: Incident, No Injury
  • No incident, no one hurt 8 CPSC: No Incident, No Injury
  • Not said 12 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 30, 2026. Updated daily.

  1. First aid

    Made Oct 9, 2026, sent to the company Oct 15, 2026, published by CPSC Oct 29, 2026

    The product, in the report: LG WM3700HWA/02 (Front loading steam washer)

    LG Model: WM3700HWA Version /02. Purchase year 2020. Front-loading washer with steam. Incident date October 9, 2026. Most of the door glass fell out in large pieces. On October 9, 2026, I experienced a serious safety incident involving my LG front-loading washing machine, model WM3700HWA/02, purchased in 2020.

    I had opened the washer door and was unloading laundry when the glass suddenly fractured and fell out of the door. Most of the glass fell to the floor in large pieces, leaving broken fragments around approximately three-quarters of the door perimeter. The washing machine was not operating, and the glass was not subjected to any known impact or unusual force. The incident was sudden and frightening and created an immediate risk of serious injury.

    Model
    WM3700HWA version 02
    Serial number
    009TNWG1M217
    Bought from
    Rochester Appliance, New York
    Bought
    Nov 20, 2020, about then
    Where
    Rochester, New York: Home/Apartment/Condominium
    Who was involved
    Age 23, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  2. No one hurt

    Made Oct 4, 2026, sent to the company Oct 7, 2026, published by CPSC Oct 22, 2026

    The product, in the report: LG Washer Model #: WT7150CW. Serial #: 303TWZH4X501. I do not know what date the machine was mfr.

    Our LG Washer exploded while washing clothes in our laundry room. I see that there have been other complaints about this occurring with LG washers. The lid blew off its locked hinges. The sheet that was inside was shredded. The washer moved approximately 2’ from the fall where it sits and the front of the washer buckled and there was plastic fittings inside the washer tub. It was an extremely loud bang. The washer was not unbalanced as both my wife and I were in an adjacent room and the washer was tended to when this occurred. Water was everywhere and we had to use a [REDACTED] to clean up both water and debris that shot out or leaked from the machine.

    Model
    WT7150CW
    UPC
    Uknown
    Serial number
    303TWZH4X501
    Bought from
    Don’s Appliances
    Bought
    Sep 15, 2023, about then
    Where
    Irwin, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 66, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  3. Seen by a doctor or nurse

    Made Sep 30, 2026, sent to the company Oct 7, 2026, published by CPSC Oct 22, 2026

    The product, in the report: LG Electronics WT7150CW Top Load Washing Machine, 5.0 cu. ft. Mega Capacity Washer with TurboDrum Technology. Serial Number: 201TNVS1E799. Purchased April 22, 2022.

    I purchased an LG WT7150CW top-load washing machine on April 22, 2022. Shortly after installation, I began noticing a recurring chemical odor coming from the washer. The odor would intermittently spread throughout my basement. I also experienced ongoing problems with the machine not properly cleaning clothing and leaving detergent residue on fabrics. I reported these problems to LG multiple times beginning in 2022, but I was repeatedly advised to perform tub-clean cycles and was told the machine was operating normally. LG technicians did not identify any defects. In January 2023, I developed a painful skin condition affecting my arms and legs. Prior to this, I had no history of eczema or dermatitis. Dermatology records document a rash and biopsy findings consistent with allergic contact dermatitis. The condition continued through 2023 and 2024 despite treatment. On May 10, 2024, I hired an independent appliance repair company to inspect the washer. The technician found a defective water inlet valve assembly, worn splines, and contamination inside the machine. The technician advised that the washer should no longer be used and indicated that these defects were responsible for the chemical odor and detergent residue remaining on clothing. The washing machine was replaced on May 14, 2024. After the LG washer was removed from service, my skin condition slowly began to improve. However, the injury resulted in permanent scarring and discoloration. I am submitting this report because I believe the defective washer exposed me to contaminants, detergent residue, or chemical residue that contributed to a significant skin injury. The original washing machine has been retained and remains available for inspection.

    Model
    WT7150CW
    Serial number
    201TNVS1E799
    Bought from
    Lowes
    Bought
    Apr 22, 2022
    Where
    Raymore, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  4. No incident, no one hurt

    Made Aug 10, 2026, sent to the company Aug 13, 2026, published by CPSC Aug 27, 2026

    The product, in the report: washer / dryer

    While using my LG front-load washer Direct Drive, TrueSteam model, the machine began emitting an abnormally intense amount of steam during a cycle far beyond what is normal for this model’s steam function. The steam output appeared consistent with a fire hazard developing inside the unit. I was home alone with my two young children at the time. I have video documentation of the incident.

    Separately, over the past two weeks, the matching LG dryer (Sensor Dry, TrueSteam) has been making extremely loud knocking noises during operation. I am not certain whether the two issues are related, but given that both units are part of the same matched washer/dryer set, I believe there may be a broader defect or safety issue affecting this model line.

    I contacted LG customer service to report the fire hazard and was told I would need to pay for a technician to assess the cost of the issue, despite this being a safety hazard rather than a routine repair. During a follow-up call, a supervisor disconnected the call after I calmly expressed disappointment with how the situation was being handled.

    Model
    WM2501HVA and DLEX2501V
    Serial number
    005KWWZ01345 and 005KWJU00148
    Where
    Atlanta, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 1, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    No Incident, No Injury
  5. No one hurt

    Made Jul 13, 2026, sent to the company Jul 16, 2026, published by CPSC Jul 30, 2026

    The product, in the report: WT7150CW LG washer 5.0 cu. ft. Mega Capacity Top Load Washer with TurboDrum - White

    WT7150CW LG Washer This product gives a high frequency noise that causes me headaches. I am worried about this noise also hurting my young daughter and others.

    Model
    WT7150CW
    Serial number
    412TNUW15854
    Where
    Garden City, New York: Home/Apartment/Condominium
    Who was involved
    Age 32, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made Jul 9, 2026, sent to the company Jul 14, 2026, published by CPSC Jul 28, 2026

    The product, in the report: LG fro load washing machine

    LG front load Washing machine made a loud noise during spin cycle. I came to look and it looked like the machine tore itself apart. The door had flung open, the gasket was pulled out, water spilling out, and it was still trying to spin. I switched it off and saw a bolt piece has broken off and flew into the next room. A large piece of plastic-covered concrete was laying on the ground, the machine was dented (and dented the dryer bedside it). Theres damage to the wall where some part hit. I was fortunate that no one or pets were nearby when this happened!

    Model
    WM3570HWA
    Serial number
    404PNQE6J852
    Where
    Bel air, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 50, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  7. First aid

    Made Jun 19, 2026, sent to the company Jun 24, 2026, published by CPSC Jul 10, 2026

    The product, in the report: LG front load washer, stackable, white, serial number 502VWFW4N523, model number WM3400CW

    Consumer reported that while their family was settling for bed at home, their front load washing machine glass door shattered. Their 14-yo son sustained a cut when he stumbled upon the broken glass. He received 1st aid treatment.

    (07/13/2026) -Laundry machine: $800

    -Laundry services for 23 days: $211

    -Travel cost of 22 miles round trip at the IRS’s 2026 mileage rate of 67 cents per mile: $339.02

    -Time wasted hand washing clothes for a family of 9, traveling to Laundrymat, dealing with LG Presidential Liaison [REDACTED] over 23 days equals 184 hours of wasted time: $2,760

    -Injury & emotional toll on teenage son, myself, and my household: $500

    Total: 4,610.02

    The longer this takes the more this total is added to.

    This is what I am seeking from LG Electronics.

    Model
    WM3400CW
    Serial number
    502VWFW4N523
    Bought from
    Lowes
    Bought
    Jun 10, 2025
    Where
    Piedmont, Alabama: Home/Apartment/Condominium
    Who was involved
    Age 14, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  8. No one hurt

    Made Jun 12, 2026, sent to the company Jun 18, 2026, published by CPSC Jul 7, 2026

    The product, in the report: The product is an LG WM4000HBA front-load, high-efficiency residential washing machine. The washer is a 4.5 cubic foot capacity model in a Black Steel finish. The unit measures approximately 27 inches wide, 39 inches high, and 30.25 inches deep (approximately 55 inches deep with the door fully open).

    I purchased an LG WM4000HBA front-load washing machine to replace my prior washer and used it for normal household laundry. Immediately after the machine was installed, I began experiencing significant reactions when near the appliance.

    The strongest odor appeared to be coming from inside the washer, particularly from the rubber door gasket and the area where the gasket connects to the stainless steel drum. When clothing was washed in the machine, that odor transferred onto the clothing.

    I was the primary user of the washing machine and was using it exactly as intended to wash clothing and household fabrics. I did not change my detergent, fabric softener, or any other laundry products. I had used the same products for years in my prior washer and dryer without experiencing any issues.

    After exposure to the washer and laundry washed inside it, I experienced burning and itching of my eyes, severe nasal congestion, throat irritation, and difficulty breathing. The symptoms would begin rapidly after being near the appliance or handling the freshly washed clothing.

    The reaction was significant enough that I could not use the washing machine or wear clothing that had been washed in it. This left me without a safe way to clean my clothing and required me to return the appliance.

    I am reporting this issue because I am concerned that materials, coatings, manufacturing residues, or other substances associated with this appliance may pose a health risk to individuals with chemical sensitivities, MCAS, eczema, asthma, or similar conditions. I believe it is important for the CPSC to be aware that a consumer experienced respiratory symptoms, eye irritation, and skin-related symptoms associated with normal use of this product.

    Model
    WM4000HBA
    Serial number
    603VWDN30986
    Bought from
    Home Depot
    Bought
    May 25, 2026
    Where
    Canoga Park, California: Home/Apartment/Condominium
    Who was involved
    Age 42, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  9. First aid

    Made May 26, 2026, sent to the company May 29, 2026, published by CPSC Jun 12, 2026

    The product, in the report: LG high efficiency stackable medium front load washer - WM3400CW

    On Wednesday May 20, 2025, I (mother) went to the grocery store and left my son (2 years old) and husband at home. I got a call while I was gone that our LG front loader washing machine front glass exploded and broke when my son just gently touched it. My son got cuts on his hands, arms, and legs from the incident. The washing machine was off and not running at the time. He did not have anything in his hands, and did not hit it hard. He simply touched it with his hands. I immediately filed an escalated claim with LG and was told I would hear back within 24-48h. That was now 6 days ago, and every time I call to get an update, Im told the same thing. We immediately cleaned up the glass, and removed both the washing machine and dryer (also an LG) from our home.

    Model
    LG high efficiency stackable medium front load was
    Serial number
    501VWEYLD500
    Bought from
    Lowes, Georgia
    Bought
    Mar 10, 2025, about then
    Where
    Statesboro, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 2, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  10. No one hurt

    Made May 4, 2026, sent to the company May 7, 2026, published by CPSC May 21, 2026

    The product, in the report: LG WM8100HVA is a 5.2 cu. ft. Mega Capacity front-load washer in Graphite Steel, designed for large households, capable of washing king-size comforters

    I am reporting a serious safety issue with my LG front-load washer (Model WM8100HVA).

    During a normal cycle, a support spring clip failed and detached. The spring then cut into the metal frame, causing the drum to drop while the machine was spinning with a full load. The washer became violently unstable and moved about two feet across the floor.

    The failure also broke the shock absorbers. Despite this extreme imbalance, the machine did not shut off or display an error it continued spinning at high speed. I had to manually try to power it off while it was still moving, creating a significant risk of injuries This incident posed a serious safety hazard to my household. Although no one was hurt, the lack of automatic shutoff during a catastrophic failure is very concerning. I am requesting an investigation into this potential product safety defect.

    Model
    WM8100HVA
    Serial number
    103KWTAB8209
    Bought from
    Home depot
    Bought
    Jun 10, 2020, about then
    Where
    Flagstaff, Arizona: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Apr 14, 2026, sent to the company Apr 24, 2026, published by CPSC May 8, 2026

    The product, in the report: LG brand front load washer stacked with LG front load dryer

    I was doing laundry in my LG front load washer and heard alot of banging noises coming from it - checked machine, it was on the last spin cycle, stopped machine, opened the door and SMOKE came out! Immediately unplugged it and have not used it since. As far as I am concerned, POTENTIAL FIRE HAZARD! I have never had that happen to me before - been doing laundry for almost 45 years. Went online to LG customer service to report, was told that it would be escalated and someone from the corporate office would call me - was given [REDACTED] as escalation ticket - no one has called - this stackable washer/dryer set was purchased in 2018 and only 2-3 loads of laundry a week - this should not have happened

    Model
    wm3270cw
    UPC
    701d04212lg0n71
    Serial number
    710twvq2y119
    Where
    Lancaster, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  12. No one hurt

    Made Mar 23, 2026, sent to the company Apr 28, 2026, published by CPSC May 12, 2026

    The product, in the report: LG Top load washer machine 5 cubit ft mega capacity

    On 3/18 washer exploded from the front. She wants to report that it was dangerous and could harm someone.  Consumer purchased washer in 2021 This incident happened on 3/18/26 LG is sending tech out on 3/20/26

    Model
    WT7300CW
    Serial number
    102TNYT0D434
    Bought from
    Best Buy, Maryland
    Bought
    Mar 1, 2021, about then
    Where
    Kensington, Maryland: Unspecified
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  13. No incident, no one hurt

    Made Mar 21, 2026, sent to the company Mar 25, 2026, published by CPSC Apr 8, 2026

    The product, in the report: LG washing machine

    Washer caught on fire during the cycle

    Model
    Wm3570hva
    Serial number
    606pnrt32486
    Bought from
    Costco.com
    Bought
    Aug 6, 2016
    Where
    White Bear Lake, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    No Incident, No Injury
  14. No one hurt

    Made Mar 1, 2026, sent to the company Mar 3, 2026, published by CPSC Mar 17, 2026

    The product, in the report: LG - 4.5 Cu. Ft. High Efficiency Stackable Front Load Washer with 6Motion Technology - White

    The glass door of my LG front-load washing machine (Model WM3400CW) shattered spontaneously while the machine was powered off and not in use. The door was slightly ajar at the time, and there was no active operation, vibration, external impact, or user interaction when the glass shattered. No one was using the washing machine at the time of the incident. The unexpected breakage occurred without warning and appeared abnormal given the lack of operation or external cause. No injuries occurred as a result of the incident.

    Model
    WM3400CW
    Bought from
    Best Buy
    Bought
    Nov 8, 2022, about then
    Where
    HALLANDALE, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Dec 5, 2025, sent to the company Dec 10, 2025, published by CPSC Dec 29, 2025

    The product, in the report: LG Single Unit GAS WashTower with Center Control (Washer/Dryer combo) Model WKGX201HBA, Serial 009KWBY44605, Black Stainless finish. Purchased via Costco.com (Order #[REDACTED]) in November 2020 and installed at my home.

    SPONTANEOUS DRYER GLASS DOOR EXPLOSION in my LG Single Unit GAS WashTower with Center Control (Washer/Dryer combo) Model WKGX201HBA. During a normal dryer cycle, the inner tempered glass of the dryer door spontaneously exploded inward. No injuries occured, but the unit is in our main living area frequented by our 5-year-old child, who could have been seriously injured. Two wks later, LQThinQ app gave washer error despite unit being unplugged for 10+ days. Poor response from LG Support and Service, who has not replied to my messages in 2 weeks. Need unit replaced ASAP due to safety hazards.

    Model
    WKGX201HBA
    Serial number
    009KWBY44605
    Bought from
    Costco.com
    Bought
    Nov 11, 2020, about then
    Where
    Mundelein, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 5, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  16. No incident, no one hurt

    Made Jul 30, 2025, sent to the company Aug 12, 2025, published by CPSC Aug 26, 2025

    The product, in the report: LG Top load 5.5 Capacity washing machine

    I purchased a brand new LG washer and it arrived with the balancing fluid leaking out of the seam which in turn corroded the inside of the stainless steel tub. A substance to corrode stainless steel can be very caustic. I contacted LG and they stated to just simply wipe the blue crystallized substance off and use the washing machine. I will not use knowing an unbalanced washing machine can cause severe damage to the machine and bodily harm if standing near it. The machine is brand new and LG refuses to acknowledge they have a major defect on this balancing system. I will not use the machine but because I did install within 14 days of delivery (because I farm and also repainting the laundry room) they will not fix nor replace the machine. It also does not fall under warranty although as you can see the corrosive substance all over the tub, because the rusting was not from the tub defect. And this machine is brand new. I am learning from a web search trying to figure out what the blue stuff is that several others are having the same issue, except they are getting burns, ruined clothing and physical damage from washing machines becoming unbalanced. Its a safety hazard and fraudulent they will not replace a brand new clearly defective washing machine. I find it bad business practice also that even though the machine is brand new and never used, no warranty is even in place to cover a clear defect. I did not install right away but the same consumer would have had this issue if it sat on their warehouse floor for 3 months and was delivered and opened immediately. Its a major defect.

    Model
    WT8400CW
    Serial number
    408TNJJ2P964
    Bought from
    LG.com
    Bought
    Apr 9, 2025
    Where
    Kennedy, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 45, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    No Incident, No Injury
  17. No one hurt

    Made Jul 21, 2025, sent to the company Dec 17, 2025, published by CPSC Jan 6, 2026

    The product, in the report: Top load washing machine

    The consumer washed a load of clothing, and the machine shook so violently that it turned sideways. The washer broke the plumbing of the sink right next to it. The consumer had to hire a plumber and paid approximately $3000.00 for the repairs the broken plastic plumbing pipes. The washer hit a nearby wall and now, two sides of the washer are bowed outward. The consumer said that it sounded as if someone dropped a bomb in the basement. There were no injuries.

    (7/2025): She called the manufacturer and reported the concern to them. Their representative (name unavailable) told her that the damage to the washer was cosmetic. They told the consumer that she would have to pay $394.00 for them to send out a service technician to cover repairs.

    The consumer and her husband tried the washer 2 additional times, and it worked without shaking. However, they are extremely concerned about using the washer in the future.

    This problem seems appears to be identical to the on CPSC Recall 13-073.

    Model
    WTN300CW
    Serial number
    012TNJJ03468
    Bought from
    Home Depot, Michigan
    Bought
    Mar 1, 2021, about then
    Where
    Lincoln Park, Michigan: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  18. Hospital admission

    Made Jun 29, 2025, sent to the company Jul 1, 2025, published by CPSC Jul 16, 2025

    The product, in the report: LG 5.0 cu. ft. Mega Capacity Smart Wash Combo All-in-One Washer/Dryer with Inverter HeatPump Technology, in Black Steel

    I am reporting a defective LG washer/dryer combo (Model WM6998HBA, purchased from Costco). The unit has leaked repeatedly for nearly a year and does not properly filter or remove lint. The lint recirculates inside the drum, raising fire concerns.

    We had seven technician visits, and LG acknowledged the unit was defective but never fixed it. Their Presidential Liaison ([REDACTED]) offered a refund only if I signed a waiver that included a gag order, legal rights waiver, and agreement to dispose of the unit. I declined.

    In addition to the safety and electrical concerns, the washer has developed visible mold inside the machine due to ongoing moisture, improper drainage, and lack of lint evacuation. I am very concerned about the health risk.

    My husbandwho already had high blood pressuredeveloped atrial fibrillation (AFib) during this time, and his doctor stated that stress contributed to it.

    I am afraid to use the machine and believe LG has attempted to silence the problem instead of fixing a known defect.

    Model
    WM6998HBA
    UPC
    195174070161
    Serial number
    312KWUC5G950
    Bought from
    Costco
    Bought
    Jan 24, 2024, about then
    Where
    Los Angeles, California: Home/Apartment/Condominium
    Who was involved
    Age 53, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Hospital Admission
  19. Hurt, care not known

    Made Jun 3, 2025, sent to the company Jan 9, 2026, published by CPSC Jan 28, 2026

    The product, in the report: Washing machine

    (1/2025) In January 2025, I bought an LG washer (Model number WM4000HWA) that emitted fumes that made me and my husband feel dizzy, disoriented, and gave me headaches. All signs of neurotoxin exposure. The machine emitted a solvent like smell that permeated our house. For at least 9 months prior to delivery of the machine, the VOCs in our house were measured below 200. As soon as the machine was delivered, the VOC readings shot up to 1,981, which is nearly 5 times the limit of good air quality. When I called LG online to return the washer, I was basically bullied into not having a repair person come out and was told to run the machine 10 times to see if the fumes would get any better. I had only run it 8 times. I ran the washer 18 times, and the fumes got WORSE. When the machine wasn’t running, it also emitted fumes that made myself and my husband feel poisoned. Others on the internet complain about the fumes. They report the same reaction to the fumes: headache, dizziness, and disorientation. Others report that the fumes get worse with use. Replacement machines also have the same issue. To get a refund, LG wanted me to sign a document that stipulated that they could not be held liable for damages and that my heirs could not hold them liable. They also wanted me to dispose of the machine myself according to applicable laws, but they would not tell me the chemicals in the machine so that I could dispose of the machine according to applicable laws. I refused to sign the document. I am reporting this because I am concerned about the health of consumers. An appliance salesman told me that the company had to regularly return LG machines due to fumes. He said that LG had changed their manufacturing processes and there were issues with the machines like the one I experienced.

    Model
    WM4000HWA
    Where
    Port Ludlow, Washington: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Level of care not known
  20. No one hurt

    Made May 23, 2025, sent to the company May 30, 2025, published by CPSC Jun 13, 2025

    The product, in the report: LG washer Model number WM4000HWA 4.5 cu. ft. Ultra Large Capacity Front Load Washer - White

    What happened: In January 2025, I bought an LG washer (Model number WM4000HWA) that emitted fumes that made me and my husband feel dizzy, disoriented, and gave me headaches. All signs of neurotoxin exposure. The machine emitted a solvent like smell that permeated our house. For at least 9 months prior to delivery of the machine, the VOCs in our house were measured below 200. As soon as the machine was delivered, the VOC readings shot up to 1,981, which is nearly 5 times the limit of good air quality.

    When I called LG online to return the washer, I was basically told that I would have to run the machine at least 10 times to see if the fumes would get any better. At the time of my call, I had only run it 8 times. I was told that if I did not run the machine 10 times, I might have to pay for the repair service. I ran the washer 18 times, and the fumes got WORSE. When the machine wasn’t running, it also emitted fumes that made myself and my husband feel poisoned. Running the machine more times just made the air quality in our house worse. WE ran the machine on santiation and steam in an attempt to get rid of the fumes, and this really made the problem a lot worse. To avoid further exposure, my husband and I stayed in a hotel at first but later rented a house in the neighborhood for a month. WE attempted to get rid of the fumes by opening all windows and doors in our house on a daily basis, but it was wintertime, and this only cooled the house down. As soon as we turned on the heat and closed up the house, the VOCs would shoot up again. We finally moved the washer to our outside porch.

    Others on the internet complain about the fumes. They report the same reaction to the fumes: headache, dizziness, and disorientation. Others report that the fumes get worse with use. Replacement machines also have the same issue. To get a refund, LG wanted me to sign a document that stipulated that they could not be held liable for damages and that my heirs could not hold them liable. They also wanted me to dispose of the machine myself according to applicable laws, but they would not tell me the chemicals in the machine so that I could dispose of the machine according to applicable laws. The agreement also stipulated that I not disclose the agreement to anyone. I refused to sign the document. I am reporting this because I am concerned about the health of consumers. Despite not signing the agreement, I finally got a refund using other means.

    An appliance salesman told me that the company had to regularly return LG machines due to fumes. He said that LG had changed their manufacturing processes and there were issues with the machines like the one I experienced.

    Model
    WM4000HWA
    Serial number
    410TNWG3R033
    Bought from
    LG online
    Bought
    Jan 15, 2025, about then
    Where
    PORT LUDLOW, Washington: Home/Apartment/Condominium
    Who was involved
    Age 69, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Apr 27, 2025, sent to the company May 1, 2025, published by CPSC May 15, 2025

    The product, in the report: LG top-load washing machine. White color, standard size (approx. 27” wide). Glass lid with electronic control panel.

    During a normal wash cycle, my LG top-load washer (Model WT4801CW, Serial 108KWVZ59025) violently shook due to an unbalanced load. The shaking was so extreme that a securely placed container of detergent and other items fell off a shelving unit onto the washer. The glass lid then shattered completely. This presented a serious safety hazard and caused property damage.

    LG previously had issues with violent shaking and lid failures on similar models. This is a product safety concern, not normal wear and tear.

    Model
    WT4801CW
    Serial number
    108KWVZ59025
    Where
    Jenson Beach, Florida: Home/Apartment/Condominium
    Who was involved
    Age 65, Female
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  22. No incident, no one hurt

    Made Jan 24, 2025, sent to the company Jan 29, 2025, published by CPSC Feb 12, 2025

    The product, in the report: 4.5 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Washer with TurboWash 360 and Built-In Intelligence

    WARNING!! UNSAFE MACHINE! I purchased an LG Washing Machine Model# WM4000HWA on 11/29/24. On 1/7/25, the inner glass door on the unit spontaneously and completely shattered. The unit was not in use at the time when I heard a loud crashing sound and went to the unit and found broken glass on the floor and inside the machine. I immediately contacted LG Customer Service, and they refused to cover the damage under the manufacturers warranty and claimed it was our fault. LG claimed the damage was caused by how we used the machine, but for the 41 days we had the machine, it was probably used a dozen times with very typical clothing loads.

    LG arranged a local repair service center to come to assess the unit. After the technician from [REDACTED] (Burbank, CA) looked at the machine for 2 minutes, he somehow concluded that it was NOT a manufacturer defect and therefore the damage was customer responsibility. They suspiciously provided no evidence or reason for this conclusion.

    This spontaneously shattering glass has been cited before ([REDACTED]). This article states that According to the [REDACTED], spontaneous exploding glass is a phenomenon in which nickel sulfide, which is introduced in tiny amounts during the production process of plate glass, expands in volume after tempering, or naturally breaks by small scratches during processing and product use. It is usually characterized by sudden breakage without any signs.

    You can also find [REDACTED] threads on this issue, as well: [REDACTED]

    The LG Customer Service process is also very deceptive. Numerous LG representatives have told me that my case has been elevated to the highest level with the Presidential Liaison Team, therefore the live representative that I speak to at their normal Customer Service number (800)243-0000 cannot actually do anything with case. There is no way to directly speak with the Presidential team. The only contact I have received from this Presidential team are text messages that state that someone (in our case, [REDACTED]) has attempted to call us but no one has answered their call. This is a lie, as I have carefully paid attention to and answered every call that I have received since this incident occurred. Also, I have never received a voicemail from [REDACTED], and the text message is from a phone number that cannot be replied to. The outcome of not being able to contact us is that LG has closed the case. This customer service approach to handling warranty issues indicates a corporate culture of customer evasion, resisting responsibility, and false warranties.

    Model
    WM4000HWA
    Serial number
    410TNPC11552
    Bought from
    Home Depot
    Bought
    Nov 23, 2024
    Where
    FULLERTON, California: Home/Apartment/Condominium
    Who was involved
    Age 56, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    No Incident, No Injury
  23. No one hurt

    Made Jan 10, 2025, sent to the company Jan 17, 2025, published by CPSC Feb 3, 2025

    The product, in the report: LG 5.5 CU FT Wifi Enabled Top Load Washer w/ Turbo Wash 3D White

    My LG washer broke while using it. The washer was running a cycle when suddenly I heard a HUGE crash. When I ran to investigate I found the washer had jump the hard plastic tray that is under it to catch water. I also noticed there were dents on the front of the washer, so something obviously rammed it from the inside as the dents were facing out. Also, broken was the inside of the top of the washer’s plastic edge. When I removed the wash that was washing, I found a sharp gray plastic piece in the clothes that fit the edge that was missing the piece. This washer was only 4 year old. I had an extended warranty in place and they determined the clutch needed to be replaced. The broken tub part was not available so they refunded my purchase price so I could get a new washer. I am very concerned about this because of the force when the clutch went, causing the LOUD crash, jumping the hard plastic tray, damaging a hard plastic edge of the tub and causing multiple dents on the inside of the front cover!

    Model
    Model: WT7880HWA
    Serial number
    Seriel: 006TNABIT144
    Bought from
    Costco
    Bought
    Oct 10, 2020, about then
    Where
    Little River, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Oct 24, 2024, sent to the company Oct 28, 2024, published by CPSC Nov 12, 2024

    The product, in the report: LG Washer top load white

    LG tub came loose and broke my wall and sound like a crash.

    Model
    WT 509270CW
    Serial number
    509PNLP8H432
    Bought from
    HOME DEPOT
    Bought
    Jan 1, 2019, about then
    Where
    Huntsville, Alabama: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Aug 2, 2024, sent to the company Sep 3, 2024, published by CPSC Sep 17, 2024

    The product, in the report: Top load washing machine

    7/19/2024: The consumer started the washer and went into another room. A little while later, it sounded like a bomb went off. The top half of the washer had split open and bounced off the wall. There were several dents on the wall and the washer’s bolts were exposed. The tub inside the washer was no longer connected and the frame, which blew apart.

    The consumer reported the matter to the manufacturer and they offered to send out a technician on 7/24/2024.

    The technician came out, took a pictures of the washer, and noted the serial number. He told the consumer that this washer was not repairable. The technician submitted the information to the manufacturer. The technician even called back a few days later to check on the consumer.

    The consumer contacted the manufacturer to inquire about the status, but the representative (name unavailable) told him that the matter was escalated and someone would follow up with them at a later time, but they could not provide a time frame. The rep. told the consumer that his model matched the ones in CPSC Recall# 13-073, but his serial number was not included.

    The consumer has had to use a laundromat since that time and believes that the company is not giving this the urgency that they should and more units should have been included in the recall.

    Model
    WT5001CW
    Serial number
    203KWKS60429
    Bought
    Jun 1, 2019
    Where
    Charlotte, North Carolina: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Mar 12, 2024, sent to the company Mar 15, 2024, published by CPSC Mar 29, 2024

    The product, in the report: LG washing machine model WT7300CV, serial number 908TNQD04524. LG no longer makes this washing machine and replaced it with the WT7400CV.

    The entire side and front cabinet was blown out due to what sounded like a huge explosion from inside the washing machine and it jumped several inches away from the wall on an angle from my LG washing machine model WT7300CV, serial number 908TNQD04524.

    Model
    WT7300CV
    UPC
    0260190804524A0
    Serial number
    908TNQD04524
    Bought from
    Costco
    Bought
    Nov 29, 2019
    Where
    Celebration, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Dec 30, 2023, sent to the company Jan 4, 2024, published by CPSC Jan 22, 2024

    The product, in the report: Top loading washing machine

    Our LG top-loading washing machine exploded. On Saturday, 11/25/2023 around 5:30pm there was an enormous boom that shook our home. The sound it made was frighteningly loud. My husband, daughter(visiting) and I came running from different rooms. My daughter arrived in the laundry room first to find that the washing machine was pushed out from the wall and that the sides of the machine were buckled and damaged. We hit pause (it was still running), unplugged the machine, and turned the water off. There was only one item in the machine, a mattress pad cover which has been washed numerous times in this machine. The machine was in the final spin cycle. There were no unusual sounds or advance warning before the explosion. This machine is only 5 years old. As a household of two seniors, our laundry usage is very modest which makes this even more shocking.

    Model
    WT1501CW
    Serial number
    709TWCFOA707
    Bought from
    Lowe’s
    Bought
    Mar 16, 2018
    Where
    Chapel Hill, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 35, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  28. No incident, no one hurt

    Made Dec 28, 2023, sent to the company Jan 3, 2024, published by CPSC Jan 19, 2024

    The product, in the report: PRODUCT CODE: T1487EGPT.ABWETUS 120 V, 60 HZ, 5 A Fully automatic washing machine Below bar code: 0I1F5552P8GJ008TWLR4M128

    An LG washing machine that we bought brand new about 3 years ago exploded. It is completely warped and exploded so violently that is now wedged between our dryer and stuck in our wall. It caused much damage to the surrounding area, our dryer which we can now no longer use, and a leak. I set a load to wash with 2 throw blankets and a fitted sheet - the washer was about half full - not even close to a full load. LG has provided terrible support and confirmed that they will only pay for the washer and not the other damage it caused. They have taken 0 accountability and in fact said “it was our fault it blow up.” This is disappointing and quite shocking. How could we make the washing machine blow up. Thankfully, we were in a separate room when it exploded. The explosion was so loud that I thought a bomb went off, I pressed 911 on my phone and was ready to hit the call button at any second. I am sharing this so that LG can take accountability for this explosion and I hope it stops this from happening to others.

    Model
    WT7100CW
    Serial number
    008TWLR4M128
    Bought from
    Home Depot, California
    Bought
    Nov 1, 2020, about then
    Where
    Chino Hills, California: Home/Apartment/Condominium
    Who was involved
    Age 3, Unknown
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    No Incident, No Injury
  29. First aid

    Made Dec 21, 2023, sent to the company Jan 9, 2024, published by CPSC Jan 25, 2024

    The product, in the report: LG Model # WT7150CW, 5.0 cu. ft. Top Load Washer in White with Impeller, NeverRust Drum and TurboDrum Technology

    I purchased an LG Model # WT7150CW, 5.0 cu. ft. Top Load Washer in White with Impeller, NeverRust Drum and TurboDrum Technology from Home Depot. It was delivered on December 14th, 2023. I noticed 3 days later that when the washing machine spins at the beginning of the cycle and at the end of the cycle, it makes a very high pitch noise that causes me to have headaches. It is so high pitched that if you’re older, you likely can no longer hear it. However, if you have good hearing, the noise is painful. I can hear this noise when I’m in the basement, where the washing machine is located, and when I’m on other floors of my home. I’ve contacted Home Depot and the Major Appliance Protection Plan warranty (The Home Depot Protection Plan by [REDACTED]) and both have said they can’t do anything. They will not refund me for the product or exchange the product. LG continues to sell this product even though this is known issue. The consumer cannot know about this ahead of time because obviously we are not allowed to test run a washing machine in the store. Even if older parents can’t hear the noise, their children and pets will be able to.

    [REDACTED]

    Model
    WT7150CW
    Serial number
    307TWWZ29249
    Bought from
    Home Depot
    Bought
    Dec 10, 2023
    Where
    Springfield, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 34, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  30. No one hurt

    Made Nov 22, 2023, sent to the company Dec 28, 2023, published by CPSC Jan 12, 2024

    The product, in the report: Washing Machine

    The consumer’s wife had a load of laundry washing when approximately fifteen minutes later she started smelling smoke. When the consumer’s wife went into the laundry room she noticed flames coming out of the back of the washer. The consumer heard his wife’s screams and ran to the laundry room. Because he could not get near the unit he switched its circuit breaker off. Both of them proceeded to use a bucket of water and a garden hose to stop the fire.

    The consumer notes that the washing machine underneath it was damaged beyond repair, and the dryer next to it was scorched.

    The consumer contacted the Manufacturer and explained the situation; the representative he spoke to arranged for a service technician to verify the unit caught fire. Once the technician verified the damaged unit, the consumer was informed they would provide him with a prorated refund.

    The consumer states that, prior to the incident, the unit was used five times per day.

    The consumer plans on keeping his washing machine for at least the next thirty days in case an investigation ensues.

    Model
    WM3770HBA
    Bought from
    Costco, Texas
    Bought
    Aug 13, 2017
    Where
    Dallas, Texas: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  31. Hospital admission

    Made Nov 16, 2023, sent to the company Nov 21, 2023, published by CPSC Dec 6, 2023

    The product, in the report: LG washing machine model WT1501CW. Top-loader, automatic start function when door is closed, glass top door, control panel on the front of the machine.

    Toddler was found unresponsive inside an LG washing machine model WT1501CW. The child was in cardiac arrest, had findings consistent with drowning, and had injuries consistent with having been inside the washer when it was running (finger abrasions, head bleed, forehead/scalp bruising).

    Model
    WT1501CW
    Where
    Unspecified: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Hospital Admission
  32. No one hurt

    Made Aug 29, 2023, sent to the company Aug 31, 2023, published by CPSC Sep 15, 2023

    The product, in the report: LG Top loading Washing machine - color white

    There was a recall of LG top-loading washing machines in 2012 with a violent thrashing occurring during the spin cycle. Our machine purchased in 2021 has the same problem. I have replaced the struts that support the drum twice and it still has the problem. This occurs with all the different kinds of loads - from light laundry to towels and bedding.

    Model
    WT7300CW
    Serial number
    103TNSU1M718
    Bought from
    Home Depot
    Bought
    Apr 3, 2021
    Where
    Fuquay-Varina, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  33. Hurt, no treatment

    Made Jul 13, 2023, sent to the company Jul 17, 2023, published by CPSC Jul 31, 2023

    The product, in the report: LG Top Loading washing machine

    Consumer suffered electrical shock from faulty wiring harness that fell into the tub of a top-loading LG washing machine

    Model
    MODEL /MODÈLE: WT7300CW /01 PRODUCT CODE : T1789EF
    Serial number
    S/No. : 001TNQD1H820
    Where
    Beaufort, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 64, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  34. No one hurt

    Made Mar 21, 2023, sent to the company Apr 4, 2023, published by CPSC Apr 18, 2023

    The product, in the report: LG Electronics 27 in 4.5 cu. ft. Ultra Large Capacity White Front Load Washer with Steam and Wi-Fi Connectivity

    I purchased a LG washer from Home Depot on March 9, 2022, with an expected delivery date of March 17, 2022. A damaged washer was delivered on March 18, 2022. My husband contacted a representative from Home Depot and permission was given to my husband to use the washer until a replacement washer was delivered. My husband was informed the vendor would be contacted concerning the damaged washer. I contacted Home Depot on March 21, 2022 to report a loud noise from the washer when used and was transferred to an LG representative. I was informed by this representative that LG washers do not normally make loud noises and since a replacement washer was ordered, no action was taken. On March 26, 2022, the damaged Washer failed to operate. The breaker was checked by my 31-year-old son, and he reported that it was making a loud hissing noise. The Washer was unplugged. I contacted an electrician on Mar 28, 2022, and the breaker box was checked by the electrician on March 29, 2022. We were informed that the dedicated breaker for the washer and gas dryer was burned which also caused damage to the buss bar of the panel board from heat and was a fire hazard. On March 30, 2022, the electrician installed new breakers, arc fault breakers, and 200-amp main breaker 40/80 service. On March 31, 2022, the replacement washer was delivered. On that day, I contacted LG Customer Care. All documentation requested including pictures of damaged Washer and damaged breaker/breaker box buss panel and invoice to replace the damaged breaker box was provided by April 5, 2022. On April 6, 2022, I received a call from Customer Care informing me I would receive a call from Product Liability on April 7, 2022 or April 8, 2022. No time was given for the expected call on either April 7 or April 8. And no identifying telephone number from Product Liability was given. I was instructed to answer all calls from Alabama or Tennessee. I never received a call from Product Liability. On April 20, I read a text sent on April 13 stating my case was closed because a washer could not damage a breaker box. On April 20, 2022, I sent a letter to LG Legal Department which was received on April 25, 2022 per USPS tracking. I followed the procedure for resolving disputes outlined in the Owner’s Manual. On June 9, 2022, I submitted a complaint to share with the LG President (actually the President of Customer Care per the electronic signature) due to no response from the legal department after more than 30 days. I received a call from the same representative I talked to on April 6, 2022. I was informed that I would need to have a lawyer talk to their legal team although it never indicated this in the procedure for resolving disputes. I have not hired a lawyer.

    Model
    WM3600HWA
    Serial number
    107TNLE0C040
    Bought from
    The Home Depot
    Bought
    Mar 9, 2022
    Where
    Davidson, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 31, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Mar 16, 2023, sent to the company Apr 7, 2023, published by CPSC Apr 21, 2023

    The product, in the report: top load washing machine.

    Washer is unbalanced when washing small and medium loads since it was purchased. [REDACTED] came out and leveled it but is still shaking.

    Model
    WT5001CW
    Serial number
    unknown
    Bought
    Aug 18, 2021
    Where
    Ludowici, Georgia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made Jan 25, 2023, sent to the company Jan 30, 2023, published by CPSC Feb 13, 2023

    The product, in the report: Washer, WT7300CV, Dryer, DLE7300VE

    LG washer turned 180 degrees and bent the dryer where the tub will not turn and the electric panel was damaged when it was jammed against the wall. The washer was damaged beyond repair, Ie; tore the top off ben 3 sides beyond repair and went into the wall breaking 1/4-inch oak, broke the dry wall, broke a 2/4 stud, ripped the base board and 1/4 round the pressure coming out of the washer peeled the paint off the wall and onto the entire laundry room.

    Model
    Washer WT7300Cv, DryerDLE300VE
    UPC
    W:T1789EFH5U D:
    Serial number
    W:1037NNH08487 D:011KWYP9M618
    Bought from
    Home Depot Store 9797, Tennessee
    Bought
    Mar 12, 2021
    Where
    Murfreesboro, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 75, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  37. Seen by a doctor or nurse

    Made Jan 10, 2023, sent to the company Jan 17, 2023, published by CPSC Jan 31, 2023

    The product, in the report: LG WM3400CW washing machine

    I purchased an LG washing machine. When it was delivered on January 3rd, 2023, I noticed some chemical odor but I attributed it to the plastic and styrofoam packaging the machine had been packed in, and I expected it would dissipate now that the machine was unboxed and the packaging was not in my house. I avoided being in the room with it for the first couple of days but I did have exacerbation of asthma symptoms after the washing machine came into my house. On January 5th when the odor was no longer detectable in the room, I hooked up the machine and followed the instructions in the manual to run a test load. I noticed the odor was still there when I opened the machine to put the test load in. After I ran the test load it had not spun properly and the items were sopping wet, plus the odor was now very strong. It smelled something like turpentine. I contacted LG customer support via the chat function on their website. The customer support agent instructed me to run a rinse and spin cycle again. I did that, and this time it did spin, but the chemical odor was still very strong. I told the customer support agent that it smelled a lot like turpentine. The agent asked if it smelled musty or mildewy, and I repeated that it smelled more like turpentine than anything else I could think of. The agent advised me to run a tub clean cycle. I did that, and the odor permeated my house and severely exacerbated my asthma symptoms. The following day I called LG customer support, thinking this was a defective unit and could be exchanged. But this time the customer service agent told me that it is normal for their new machines to emit these fumes, and I should run up to 10 more loads to dissipate it. In the meantime my asthma symptoms escalated until I had to go to an urgent care clinic. I do not think it is reasonable to expect people to run 10 loads on a machine that is emitting fumes which trigger asthma attacks.

    Model
    WM3400CW
    UPC
    See image
    Serial number
    212TNCZ0F907
    Bought from
    Lowes
    Bought
    Dec 27, 2022, about then
    Where
    Syracuse, New York: Home/Apartment/Condominium
    Who was involved
    Age 61, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  38. No one hurt

    Made Nov 25, 2022, sent to the company Dec 5, 2022, published by CPSC Dec 19, 2022

    The product, in the report: LG WT7300 top loader washing machine

    LG WT7300 top loader washing machine. Over past year has been not powering up sporadically and requires hard reset. When unplug then plug it back in sparks sometimes (and popping sound). This problem has been now occurring everytime after use and sometimes takes several hours unplugged before it will power on. We have replaced the outlet thinking it was an issue with this, however, continues to spark and power off with new outlet (which works fine when other small appliances are plugged in). After researching online this seems to be a common problem with this series of LG washers. LG is unable to offer a solution from what I have seen.

    Model
    WT 7300CW
    UPC
    MEZ64580708
    Serial number
    901TEJU5B124
    Bought from
    Lowes
    Bought
    Jul 2, 2019
    Where
    Medway, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Nov 8, 2022, sent to the company Nov 10, 2022, published by CPSC Nov 28, 2022

    The product, in the report: LG Model Number WT7600HKA top load washer

    I have an LG Washer top load. When doing laundry, a cord was exposed in the top of the washer with the coating worn off and electrical wires exposed to the water in the laundry tub. I contacted LG. They determined that they would pay for labor but not for the cord replacement that was obviously not properly secured above and behind the laundry tub. I was told it was the cord for the switch. It took from 10/3 until 11/2 for the repairman to “Diagnose”--I had sent a picture. Now it will take another 4 weeks for them to replace/order the part. Exposed wires and water do not mix.

    Model
    WT7600HKA
    UPC
    902kwwz2k809
    Bought from
    COSTCO
    Bought
    Aug 9, 2019, about then
    Where
    Pelican Lake, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Oct 24, 2022, sent to the company Oct 31, 2022, published by CPSC Nov 15, 2022

    The product, in the report: LG top loading washer

    I have an LGwasher that did not stop while a load was unbalanced and violently rocked 3 feet away from the wall ending up sideways but not before damaging my countertop and the dryer beside it. The washer itself rocked so violently that it warped or blew out the left side of the washer. It hit the countertop and broke the corner causing damage to the [REDACTED]. The machine is warped inside and is irreparable. LG will not acknowledge the defect and say it is “user error” which is ludicrous. I washed a waterproof mattress protector as I have done many times in the past. However, this time the sensor that should stop the machine when a load is off balance malfunctioned and did not stop the washer. I am thankful that no child or my pets were around the machine. LG is refusing to rectify and stand behind their product. Nor will they compensate me for the property damage caused by the machine namely the countertop and the dryer. They dispatched an appliance repairman that just optically looked at the machine and sent them a report, (because they paid for the service call) that said “user error”. He never performed any kind of mechanical examination of the washer. “User Error” is such an insult to my intelligence. On the machine itself, the label tells you to wash waterproof items on the waterproof cycle, which I did. For that [REDACTED] to say that and they take his word over mine is so unfair and for lack of a better turn a cop out. I will never purchase another LG product and I will discourage any other consumer from buying their products. I have talked through social media and everyone that has had problems with their products never get resolutions. They get they exact same response “user error” .

    Model
    WaT7900HBA
    Serial number
    202TNTQ2M513
    Bought from
    Best Buy, Texas
    Bought
    Mar 11, 2022
    Where
    Sinton, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Sep 9, 2022, sent to the company Sep 15, 2022, published by CPSC Sep 29, 2022

    The product, in the report: Gray lg washer model number wt7300cv

    Sunday September 4th i woke up to a normal morning started a load of laundry at like 730 before I had to clock in for work at 8am well as I’m getting ready to clock in I hear a loud noise almost as if someone crashed into my garage and yelled for my husband who had just come inside with my son we ran outside to the garage at 751 our new washer lg washer model number wt7300cv that we bought on May 20 2022 [REDACTED] explode/blew up i immediately contacted lg and filed a claim and they where schedule to send out a technician today between 1-5 i advised them there is no repairing the washer since its in pieces but they would still send someone out i said fine well fast forward today that have canceled the request for a technician to come out like what the hell come pick up the piece of junk and get it out so we can get a new washer that is now going to cost us more money on top of the fact I will have to send money on going to the laundry mat and when the washer exploded it also dented my dryer im so over this with no [REDACTED] resolution and all my questions still unanswered

    Model
    wt7300cv
    UPC
    0h1f1526v68l007
    Serial number
    007twwz4b209
    Bought from
    Home depot
    Bought
    May 20, 2022
    Where
    Fresno, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Lg, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  42. First aid

    Made Aug 8, 2022, sent to the company Aug 11, 2022, published by CPSC Aug 25, 2022

    The product, in the report: Front loading washer

    LG Washer front loader glass exploded and threw glass pieces across room. Washer had not been used for at least 4 hours prior to the glass exploding. Washer had been used 4 or 5 hours prior washing a less than half load of children’s soft clothing items on delicate cycle, cold water. Washer was not in use when glass shattered.

    Model
    WM3500CW
    Serial number
    812VWUQ03790
    Bought from
    Lowes, Florida
    Bought
    Oct 1, 2019, about then
    Where
    Panama City, Florida: Home/Apartment/Condominium
    Who was involved
    Age 45, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  43. Hurt, care not known

    Made Jul 28, 2022, sent to the company Aug 2, 2022, published by CPSC Aug 16, 2022

    The product, in the report: LG washing machine

    My LG washing machine has impacted my ability to have clean clothes. The washer gets a moldy smell if I dont run bleach through it. And now after 5 years of struggling with this, and skin rashes, The top softener slot at the top, fills with water every time I run a load. (I have never added softener to my loads) so now I have to buy more sponges to mop out the standing water after each load. This is not what I paid for. I bought the top load machine instead of the front load to keep away from the mold issue.( I had previously bought a front loader) is there any kind of refund so that I can either get this fixed or buy a different kind of washer? Thank you for any assistance [REDACTED] [REDACTED]

    Model
    WT5075CW
    Serial number
    401PNJC7C036
    Bought from
    West Coast Appliance, Oregon
    Bought
    Mar 1, 2015, about then
    Where
    Medford, Oregon: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Level of care not known
  44. No one hurt

    Made Jun 27, 2022, sent to the company Aug 1, 2022, published by CPSC Aug 15, 2022

    The product, in the report: combination washer/dryer

    The product label on our new washer/dryer unit says the washer takes 11 amps and the dryer takes 5 amps. Specifications (found on the website, not found in the manuals that came with the unit) say the dryer takes 16 amps. Email to support confirms that the label is wrong. Relying on the label and running both parts at the same time would at least pop a circuit breaker and might cause a more dangerous overload.

    Description of risk of harm: fire risk from overloaded electrical circuit machine failure from abrupt shutdown if circuit breaker protects against above.

    Model
    WKG101HWA
    Serial number
    F3S1CWKBWN.ABWEEUS/RN 13S 1AMJW ABWEEUS
    Bought from
    Home Depot, Massachusetts
    Bought
    May 1, 2022, about then
    Where
    Watertown, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  45. No incident, no one hurt

    Made Apr 25, 2022, sent to the company Apr 28, 2022, published by CPSC May 12, 2022

    The product, in the report: 5.7 Cu.Ft. Mega Capacity Top Load Washer With TurboWash® Technology

    I was washing a half full load of laundry in my 5.7 Cu.Ft. Mega Capacity Top Load Washer With TurboWash® Technology when it exploded, jumped 6-8 feet into the air, damage my wall and floor and the machine next to it while shooting shrapnel across the room and dumping all the water out onto the floor while all of the wiring was now exposed from the explosion.

    Model
    WT770HVA
    Serial number
    707KWXD9D274
    Bought from
    Pacific Sales
    Bought
    Sep 21, 2017
    Where
    Canton, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 5, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    No Incident, No Injury
  46. No one hurt

    Made Feb 10, 2022, sent to the company Feb 11, 2022, published by CPSC Feb 28, 2022

    The product, in the report: LG washing machine color:white Other information: True Balance, Inverter Direct Drive, Smart Drum with direct drive technology , Hydro shield, Easy reach. Size: 4.5 cubic feet Dimensions: 27x40 5/32 x 28 3/8 55 3/8 with door. Product code:T1471HGPP.ABWEPUS

    I was using LG washing machine model WT1501CW to wash a load of clothes and the machine exploded. The machine was on its final spin with less then 20 minutes left as I had just checked on it. The drum broke loose from the motor and caused it to shake violently causing the lid to come apart, the sides to break away, inside parts to be thrown out of the machine, and wall damage to my home as it banged into the wall. Thankfully, nobody was in the room when it did this so no one was hurt, but had I still been in the room with it I would have been hurt.

    Model
    WT1501CW
    Serial number
    506PNVZ50215
    Where
    MITCHELLVILLE, Iowa: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Jan 3, 2022, sent to the company Jan 5, 2022, published by CPSC Jan 20, 2022

    The product, in the report: LG washing machine, WT5101H, steel grey

    While doing a load of laundry, my LG washing machine caught on fire. I could see the flame and my house filled with black smoke. I had an appliance repair person come look at it- the board had caught basically burst into flames. I contacted LG multiple times but have not received any call back or contact from them.

    Model
    WT5101H
    Bought from
    Lowes, Georgia
    Where
    United States: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Aug 24, 2021, sent to the company Oct 4, 2021, published by CPSC Oct 19, 2021

    The product, in the report: LG front load washing machine Model WM3700HWA.

    Our LG front-loading washing machine, model WM3700HWA, began making loud knocking noises during the spin cycle. After disassembly, we discovered that the right balance weight had become partially detached from the drum and was rubbing the wiring harness leading from the control panel to other components in the washer. While the wires themselves appear to be OK, the sheathing covering the wiring had been worn through. No injuries occurred, but the wires may been exposed if washer use had continued.

    Model
    WM3700HWA
    Serial number
    003TNBK0H173
    Bought from
    Lowes Home Improvement
    Bought
    Aug 18, 2020
    Where
    Warm Springs, Virginia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  49. Hurt, no treatment

    Made Jul 28, 2021, sent to the company Jul 30, 2021, published by CPSC Aug 13, 2021

    The product, in the report: LG front load washing machine model wm3670hwa

    The glass in the door of my LG front load washing machine imploded into the machine.

    Model
    wm3670hwa
    Serial number
    709vwbb2g365
    Bought from
    Lowe’s Home Improvement
    Bought
    Jun 28, 2018, about then
    Where
    Lancaster, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  50. First aid

    Made Jul 22, 2021, sent to the company Jul 26, 2021, published by CPSC Aug 9, 2021

    The product, in the report: LG TOP LOAD WASHER - LOAD BALANCE - GRAPHITE SILVER IN COLOR - MODEL NUMBER WT5101HV

    I HAVE OWNED AN lf TOP L OAD WASHER FOR ALMOST 10 YEARS NOW. THE LOAD BALANCER HAS NEVER WORKED RIGHT, I JUST CHALKED IT UP DUE TO THE LOADS I PUT IN TO WASH, SO FOR YEARS I HAVE LIMITED THE SIZE OF MY LOADS AND WASHING MORE LOADS TO TRY TO MINIMIZE THE VIOLENT SHAKING OF THE MACHINE FROM THE DRUMHITTING THE SIDES OF THEMACHINE AND MARRING MY [REDACTED]. THIS IS AN LG MODEL NUMBER WT5101HV. I RECENTLY FOUND OUT THERE WAS A RECALL ON THIS MACHINE FOR EXACTLY WHAT THE ISSUE HAS BEEN ALL THESE YEARS, THE “TRUE BALANCE” FUNCTION WAS DEFECTIVE AND LG RECALLED THE MACHINE. I HAVE BEEN IN CONTACT WITH LG OVER THE PAST 3 WEEKS AND TODAY THEY HAVE SAID THAT SINCE THE PART THAT MY MACHINE REQUIRES IS NOT MADE ANYMORE, THEY WILL NOT REPLACE NOR BE ABLE TO REPAIR MY MACHINE AS IT HAS BEEN 10 YEARS AND IT IS NOT UNDER WARRANTY. I REMINDED THEM THAT THIS WAS A RECALL, NOT A REGULAR SERVICE CALL. THEY UNDERSTOOD AND THEY OFFERED A 10% OFF REBATE IF I PURCHASED A NEW WASHER. NO THANK YOU! THEY SHOULD REPLACE THIS WASHER. THE DAMAGE THIS WASHER HAS CAUSED IS [REDACTED] MARRING AND DENTS, THE WASHER STARTED LEAKING WATER FROM THE BOTTOM OF THE UNIT AS A RESULT OF ALL THE SHAKING, SO IT DAMAGED MY WOOD FLOORS.

    Model
    WT5101HV
    UPC
    ?
    Serial number
    111KWYP5Y754
    Where
    HEMPSTEAD, United States: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  51. No one hurt

    Made May 24, 2021, sent to the company Jun 28, 2021, published by CPSC Jul 13, 2021

    The product, in the report: LG Washing Machine Model WT7300CW

    The consumer indicates that washing machine became out of balance while in use. It vibrated and rocked back and forth, having moved three feet from its original location. The unit now has a large dent on one of its sides, the top has loosened, and there are broken pieces of the of the plastic tub inside. By the time the consumer went downstairs to check on the washing machine, the unit had stopped however it had not finished its cycle.

    The consumer states that the unit was used five to six times per week.

    The consumer is unsure if he will keep his washing machine for at least the next thirty days.

    Model
    WT7300CW
    Bought from
    Art’s TV & Appliance, Connecticut
    Bought
    Dec 15, 2019, about then
    Where
    Orange, Connecticut: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  52. Hurt, no treatment

    Made May 21, 2021, sent to the company May 26, 2021, published by CPSC Jun 10, 2021

    The product, in the report: LG Washer model# WT1701CW, LG Dryer# DLEY1701W

    According to technician, the LG top load washer safety function failed. The safety feature that doesn’t allow it to enter full spin mode when off balance, failed. So it busted/exploded through all sides of machine.

    Model
    WT1701CW
    UPC
    013665052G522A0
    Serial number
    505PNDW2G522
    Bought from
    Home Depot
    Bought
    Jul 23, 2015, about then
    Where
    Winchester, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 36, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  53. No one hurt

    Made Apr 27, 2021, sent to the company Nov 3, 2021, published by CPSC Nov 18, 2021

    The product, in the report: LG top load Washing machine

    LG Washer WT5171HV should be included with this recall. Experiencing same issues. LG service tech said this should be covered under warranty however LG is not honoring recall.

    https://www.cpsc.gov/Recalls/2012/lg-recalls-top-loading-washing-machines-due-to-risk-of-injury

    An unbalanced load can cause the washing machine to shake excessively and the drum to come loose during use, posing a risk of injury to consumers and property damage to the surrounding area.

    Model
    WT5170HV
    Serial number
    209kwat94920
    Bought from
    Home Depot
    Bought
    Nov 23, 2012, about then
    Where
    Farmington Hills, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Apr 15, 2021, sent to the company Apr 21, 2021, published by CPSC May 5, 2021

    The product, in the report: LG White Front Loader Direct Drive MODEL:WM427OHWA S/N:505PNMH3Y971 014455053Y971AO53869PN 55PPO107.UNSURE OF MANUFACTURE DATE.THEY GAVE ME A WASHER THAT WAS SITTING IN THEIR STORE FOR A LONG TIME /DIDN’T COME FROM THE LOWES WAREHOUSE IN FINDLAY.HAVING SAME PROBLEMS. WHEN I HAVE RELATIVES OVER THE WASHER CAN BE OPENED BY SMALL CHILD & CLIMB INTO IT WITH WATER & CLOTHES IN IT WHILE OPERATING.

    Addendum : Have LG ( MODEL# WM427OHWA ) Front Loader Direct Drive Washer ( S/N# 505PNMH3Y971 ) that the Washer starts the cycle with Click Sound & is suppose to Lock the Door , so that the Door can’t open while the drum is turning with Water in it . The washer goes through the sound by a Washer Door warning signal sounds to lock washer door before the Drum starts to turn & water is dispensing through the machine. I found out when my nephew was visiting & I removed his hands that the Door opened while the drum was turning & water was dispensing & the water was turning. So the Washer signal sounds but during cycle the door can be opened while clothes are rotating with water in the washer without hitting the pause button on the washer. The Washer Door can be Opened while washing clothes during cycle by just pulling door handle open without pausing the cycle. Also, Noticed there is water coming underneath the Washer.Checked the Hoses & found them to be dry. Water water running from underneath the washer towards the electrical cord. Called Lowes several times to have the washer door replaced & door still continues to open while during cycle without hitting the pause button. Still continued to have problems with the Washer Door not latching to lock & still could be opened during the washing cycle without pausing the washer. Smell like something is melting tor Burning from inside .Water is coming from bottom of the washer. Checked to see if Washer is Leveled & it is (so thats not the reason). Still Happening . Still Washer Door can be Opened during cycle while Water & Drum is operating. Contacted LG & they Blew the Concerns Off. This is the second time we have reported it to 2 Agencys. [REDACTED

    Finally was able to have someone haul Washer & Dryer to back patio porch & has remained there. Sent Letter LG & haven’t heard from them. Please Feel Free for LG to Contact Me by Cell [REDACTED]

    Model
    WM427OHWA
    Bought from
    Lowes
    Where
    Toledo, Ohio: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Mar 6, 2021, sent to the company Mar 18, 2021, published by CPSC Apr 1, 2021

    The product, in the report: LG - 5.5 Cu. Ft. 12-Cycle Top-Loading Washer with TurboWash3D™ Technology - White Model WT7800CW

    Washing machine failed to recognize unbalanced load and kept spinning. I heard the noise and went to the machine. As I was going to turn unit off, drum detached from washer and washer jumped up, slammed into the laundry cabinet and the dryer and leapt towards me. The product is an LG washer WT7800CW. Had it not been for the cabinet and the washer, someone could have been seriously injured/died.

    Model
    WT7800CW
    UPC
    Cannot find
    Serial number
    Cannot find
    Bought from
    Best Buy
    Bought
    Jun 18, 2019
    Where
    Burlingame, California: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  56. No incident, no one hurt

    Made Feb 12, 2021, sent to the company Mar 4, 2021, published by CPSC Mar 18, 2021

    The product, in the report: lg clothes washer

    washer bouncing around violently with minimal load, motor squealing/grinding and burning smell.

    Model
    WT5101HV
    UPC
    acq737101021100
    Serial number
    110kwwzcu945
    Bought from
    Sears
    Bought
    Mar 13, 2013, about then
    Where
    Ashburn, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 50, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    No Incident, No Injury
  57. No one hurt

    Made Feb 2, 2021, sent to the company Mar 29, 2021, published by CPSC Apr 12, 2021

    The product, in the report: Front loading washing machine

    (02/01/2021) The consumer stated that his wife put a load of clothes in the machine. They left the house. When they returned, the consumer was told by a person that was in the basement that there was a loud noise. The person did not investigate the noise.

    When the consumer went to the laundry room to check, he saw that the outside of the washing machine was bent. When he looked inside of the product, it looked as if the drum had come off of the track. Everything on the inside of the product is busted and the washing machine door cannot be closed.

    Model
    WM8000HWA
    Serial number
    205KWLR42296
    Bought from
    LG Appliances
    Where
    Conyers, Georgia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Oct 25, 2020, sent to the company Dec 3, 2020, published by CPSC Dec 17, 2020

    The product, in the report: Washing machine

    While washing a load of laundry, the drum inside came loose during the spin cycle and was hitting the housing sides and then made the top of the washer come off. Since then it is incapable of doing spin cycles unless it’s on lower speeds.

    Model
    lg WT5001cw
    Where
    Palm Bay, Florida: Home/Apartment/Condominium
    Who was involved
    Age 44, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Aug 23, 2020, sent to the company Sep 29, 2020, published by CPSC Nov 10, 2020

    The product, in the report: LG top load washing machine Model WT5101H

    My LG top load washer is on recall for violently shaking. I reported it June 6th and parts were ordered. i called back 2 week later and they said the parts was on indefinite back order. They never called me to tell me that. They kept putting me off. The washer now doesn’t even turn on. July 13th I complained and they escalated it to the executive department to replace it. Told me 3-4 weeks to review the case. I called two weeks later and was told another week. i called back in a week and was told another week. Called and talked to a representative on 8/18. He was helpful and escalated it again and told me to call back in a week. So now it’s been 2 1/2 months with no resolution. No washer. At what point do i have some recourse to get this resolved? Thank you [REDACTED]

    Model
    WT5101H
    Serial number
    MFL42065469
    Bought from
    home depot, Texas
    Bought
    Jul 5, 2010
    Where
    austin, United States: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Jun 8, 2020, sent to the company Aug 24, 2020, published by CPSC Sep 8, 2020

    The product, in the report: Top load washer

    Caller is reporting that he experienced similar problems of recall #13-073. Hazard: An unbalanced load can cause the washing machine to shake excessively and the drum to come loose during use, posing a risk of injury to consumers and property damage to the surrounding area.

    Caller stated that while in use the washer seemed to have been torn apart from the wall , the drum case lose and water flooded the first floor of his house. He stated that it looked like the washer had exploded internally. Caller stated that he was never notified of the recall.

    The manufacturer was not contacted as yet but he plans to do so.

    Model
    WT5001CW
    Serial number
    110kwzh2w053
    Bought from
    Home depot, New Hampshire
    Bought
    Jun 4, 2011, about then
    Where
    Lyndeborough, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Apr 27, 2020, sent to the company May 5, 2020, published by CPSC May 19, 2020

    The product, in the report: LG Top Loading Washing Machine “Wave Force” Model Number: WT5101HV Serial Number: 004KWKS04165 Purchased approximately April 2011

    On April 26, I loaded my LG top-loading washing machine with a small load of laundry. I ran the wash on a regular cotton cycle. About 20 minutes into the cycle, I heard extremely loud noises coming from the laundry room - it sounded like a large truck was crashing into my house or several loud explosions. When I entered the laundry room, the washing machine was violently moving and bumping the dryer next to it and the wall. The inside of the machine appeared to have exploded - the drum of the machine was no longer intact and was spinning with such force, that it damaged the metal casing of the machine. Once the metal casing / frame of the machine broke, it caused particles of plastic and other debris to shoot from the machine. My 13 year old son was with me and we yelled for a family member to help. My husband came up and unplugged the machine. When we looked into the washer, we saw that the drum was completely detached, the metal parts of the machine completely damaged and warped, and portions of the machine seemed corroded. The laundry in the machine was covered in particles of plastic, rubber and metal and not salvageable. The incident was frightening. Had we been in the room, we would’ve likely been hurt.

    Model
    WT5101HV
    Serial number
    004KWKS04165
    Bought from
    Best Buy, District of Columbia
    Bought
    Apr 2, 2011, about then
    Where
    Bethesda, United States: Home/Apartment/Condominium
    Who was involved
    Age 13, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  62. Hurt, no treatment

    Made Apr 1, 2020, sent to the company Apr 9, 2020, published by CPSC Apr 23, 2020

    The product, in the report: Brand: LG, WT5001CW, white color, serial: 202KWEL45636

    Washing machine was near end of cycle. Contained 1 item, light blanket. This had been washed plenty of times in the past without issues. Blanket did not take much space at all in the machine, perhaps 1/3. Machine has no stem or protruding inner up the middle as older machines had. I heard an extremely loud sound in basement where machine is located that caused the biggest traumatic trigger for me that I could not move. It sounded like a bomb exploded. the sound was a clear explosion. I was afraid something else would happen when seconds later I heard significantly loud booming sounds from the machine (like a fire or second explosion). When I went downstairs, I saw that the top lid literally was blasted off and there was water everywhere. I’m afraid there would have been significant additional damage to my home if it were not located in the basement.

    Model
    WT5001CW
    Serial number
    202KWEL45636
    Where
    Chelsea, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 23, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  63. Hurt, care not known

    Made Dec 13, 2019, sent to the company Jan 23, 2020, published by CPSC Feb 6, 2020

    The product, in the report: top load washer

    NOTE: The washer began to shake excessively within the first year that it was purchased. This prompted the consumer to call the mfr. In either 2012 or 2013, the washer was repaired by an authorized mfr’s tech., under [REDACTED]. The consumer only found out about the recall after he called them about his incident.

    The washer began to shake excessively after the recall repair was done. On 2 different occasions, the washer’s clutch was replaced, by 2 authorized manufacturer’s technicians.

    Both times, after the washer was repaired, the excessive shaking returned and became worse over time. The shaking was severe enough to cause the washer to move out of place. The washer never caused any damage to the home.

    12/10/2019: The washer was going into the spin cycle, when the bottom dropped out and allowed water to leak all over the floor. The consumer and his wife, had to hand wring their clothing and carry water in the home The wife sustained an injury to her back from handling clothing and water in this fashion.. Around the top of the washer tub, there is a plastic rim around the top. There were broken pieces of plastic that fell down into the tub. The consumer contacted the same repair company who has been servicing his washer. The repairman that came out said “this cannot be fixed. The washer would have to be replaced or a refund given.” This washer is located on the 2nd floor of the consumer’s home and some of the water leaked onto the floor beneath the washer.

    12/2019: The consumer called manufacturer and the repair company. The mfr. would not do anything for him. The mfr’s rep. told him that they would need an actual receipt from the place of purchase. The consumer offered to provide a cancelled check, but was told that would not work. He also checked with the retailer and they only keep records back to 2012. His washer was purchased in 2011.

    Model
    WT51018W
    Serial number
    102KWLR00408
    Bought from
    Best Buy
    Bought
    Mar 26, 2011
    Where
    Marietta, Georgia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Level of care not known
  64. No one hurt

    Made Dec 13, 2019, sent to the company Jan 14, 2020, published by CPSC Jan 29, 2020

    The product, in the report: 27” White LG top load washing machine.

    My husband and I purchased an LG washing machine from Sears in 2011 and have been using it with no problems for the past 8 1/2 years. On December 4, 2019, I was washing two pillow cases, two towels and a mattress cover. My washing machine is on the main floor and I was upstairs. Suddenly, I heard a very loud explosion. When I got downstairs, the bi-fold door in front of my washer was standing in the hallway. The top of the washer had blown off, the sides were bent outward, and there was a hole in the wall behind the washer. I reached out to LG that same day and they sent me an email the next day asking me for pictures, a copy of the purchase receipt, the serial, product and model numbers of the washer. I sent all but the serial number because it was behind the washer and I was unable to move the washer. When my husband returned home, we were able to move the washer to get the serial number which I sent to LG on December 9th. As of today, December 13th, I have not heard anything from them. After doing some research, we have learned that there was a recall on this model. We never received notice of the recall. I don’t know about later models, but this model is very dangerous and more should have been done to make the consumers aware of the danger. I was fortunate enough to be upstairs when the explosion occurred. Had I been downstairs taking clothes out the the dryer, I could have been injured or killed.

    Model
    WT5001CW
    UPC
    048231 010443
    Serial number
    104KWQWD6788
    Bought from
    SEARS, Maryland
    Bought
    Jun 19, 2011
    Where
    COLUMBIA, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 71, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  65. Hospital admission

    Made Dec 12, 2019, sent to the company Jan 9, 2020, published by CPSC Jan 31, 2020

    The product, in the report: washing machine LG Direct Drive Smart drum

    A 4 year old boy received severe, life threatening burns to 50 percent of his body surface area after being trapped in an LG top loading washing machine. He and another child were playing with the machine,. The door does not stay up. The buttons are on the front of the machine. The 3 year old was able to accidentally turn on the machine. The door locked.

    Where
    Unspecified: Mobile/Manufactured Home
    Who was involved
    Age 4, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Hospital Admission
  66. No one hurt

    Made Sep 25, 2019, sent to the company Oct 21, 2019, published by CPSC Nov 4, 2019

    The product, in the report: LG large capacity front loading washer

    Front loading washer in spin cycle heard spinning much faster than usual for about 15 seconds. I saw the unit suddenly explode, the top lifted off hitting wall cabinets, the door popped open, and plastic schrapnel landed up to 8 feet away and the washer electronics shut off. No smoke or fire. Exterior housing of washer was damaged and the adjacent dryer was also damaged with a large dent both outside and inside the dryer drum. The drum inside is split, dented, and twisted. The dryer drum will not turn now, so that appliance suffered unrepairable damage. The washer had functioned well and normally until this point. I was about ten feet away when the explosion occurred.

    Model
    WM8000HWA
    Serial number
    303KWAT1A096
    Bought from
    Sears, Ohio
    Bought
    Aug 1, 2013, about then
    Where
    Cincinnati, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Sep 20, 2019, sent to the company Oct 4, 2019, published by CPSC Oct 21, 2019

    The product, in the report: White LG washing machine WT 4801CW

    My top loading LG washing machine model number WT4801CW exploded before the spin cycle. The top popped off, the control panel popped open, the drum completely detached, the machine jumped up punched holes in the drywall opposite of where it was sitting that went all the way thru to the other side of the wall, and it landed outside the laundry room. There were also pieces of the plastic from the machine everywhere and it was now leaning. I only had 2 twin sized fitted sheets in the washer while it was in use. I called my home warranty company ([REDACTED]) to repair the machine and their repairman told me all the shocks were broken. They denied my claim to fix the machine stating that the damage was caused due to overloading, despite me telling them it was not even half way full and sending photos to prove it.

    A google search showed me that these explosions were common with LG top loaders, however, my model was not under recall. I called LG and explained to them that my incident was the same as all of the other 100’s of complaints about their top loaders that I saw reported online. There was even a similar class action lawsuit for [REDACTED] machines having the same problem. In the end, LG said there was nothing they could do because the machine was over a year old (purchased 2012). I am glad I wasn’t near the machine when it happened or I would have for sure been in the hospital. It was the loudest thing I have ever heard in my life, I was terrified!

    Model
    WT4801CW
    Serial number
    110KWSB5B670
    Bought from
    Howards Appliance, California
    Bought
    Jan 5, 2012, about then
    Where
    Chino, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Jul 26, 2019, sent to the company Aug 5, 2019, published by CPSC Aug 19, 2019

    The product, in the report: LG WM2240C, front-loading washing machine

    I had just started a load of laundry when about 10 minutes later the glass on the door shattered. There is broken glass mixed with wet clothes, broken glass on the floor, and, from the sound of things, broken glass in the workings of the machine.

    Model
    WM2240C
    UPC
    ?
    Serial number
    ?
    Bought from
    Home Depot
    Bought
    Nov 19, 2011
    Where
    STOCKTON, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made Jul 8, 2019, sent to the company Jul 30, 2019, published by CPSC Aug 13, 2019

    The product, in the report: LG Washing Machine (Model: WT5270CW), white, High Efficiency 4.9 cu ft, impeller type (no agitator). Purchased at Home Depot in Topeka, KS on 11-22-15.

    Our LG Washing Machine (Model: WT5270CW) was being used to wash a set of microfiber queen size sheets and a mattress pad, when it exploded during what we believe to be the spin cycle. This machine is a 4.9 cu. ft. machine, and was a little over half full of fabric items at the time this occurred. The machine came apart from the top and every side of the machine was dented outward deforming all four sides of the machine. The exploding machine also slammed into my laundry room wall, putting a hole through the Sheetrock that measures 12 inches by 23 inches. My son was in the house and heard it, but the laundry room door was closed when it happened. He was the only one inside the home when this occurred. No water damage occurred as a result of this product failure. No injuries were sustained from this product failure, although there could have been if anyone had been in the laundry room at that time.

    Model
    WT5270CW
    Serial number
    511PNEB0W348
    Bought from
    Home Depot
    Bought
    Nov 22, 2015
    Where
    Elkhorn, Nebraska: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  70. No one hurt

    Made May 23, 2019, sent to the company Jun 24, 2019, published by CPSC Jul 9, 2019

    The product, in the report: LG washer machine

    Submitter says that she heard a loud explosion. When she went to investigate she noticed that her washer machine seemed to explode and water was everywhere. Caller was washing her bed sheets. Caller says that if she was close to the product when it exploded she could have been injured.

    Model
    WT5101HV
    Serial number
    109KWCF7C971
    Bought from
    HHGregg, Kentucky
    Bought
    May 1, 2012, about then
    Where
    Vine grove, Kentucky: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made May 14, 2019, sent to the company Jun 6, 2019, published by CPSC Jun 20, 2019

    The product, in the report: Lg washing machine. Top load with clear glass door Graphite steel color

    The LG washer had two standard size sheets cotton off of a bed being washed. Which is a small load. Was being ran on standard cycle. The machine essentially had a catastrophic failure and blew the entire top portion of the washing machine off and the drum sideways. The metal sides are significantly bent and warped, and the top lid/structure was only being held on by water supply lines from the homes wall. It fell off the front of the washing machine and was dangling, No longer attached at all to the bottom base structure of the washing machine. This caused a hole to be knocked in our wall that is about 7 inches by 5 inches and saturated the floor with water. At no time did the machine make any weird vibrations, give error codes, or have any apparent wobbling of being off balance signs.

    Obviously the amount of force it hit the wall with would be enough force to potentially cause severe injuries to an adult, but especially a child.

    I have contacted LG, and they tell me this model number is under recall and they would be sending a service technician to evaluate to see if they would offer repair or warranty work.

    Model
    WT5101hv
    Serial number
    110kwzhcv109
    Bought from
    Sears
    Bought
    Mar 1, 2012, about then
    Where
    Seymour, United States: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Apr 29, 2019, sent to the company May 7, 2019, published by CPSC May 21, 2019

    The product, in the report: Top loading washing machine

    Last night our washer suffered a catastrophic failure during the spin cycle. We heard a tremendous noise upstairs, a huge boom that sounded like an explosion or a tree falling on the house. When we went to see what happened, we found the door to the laundry closet knocked open, a dent in the wall, and the top of the washing machine broken off of the cabinet. The drum was badly tilted, with part of the upper rim broken away, a plastic mount at the front of the cabinet badly broken and split open, and the front of the cabinet bent. The display showed a UE (unbalanced load), but the machine is supposed to stop itself if it can’t rebalance the load.

    This was extremely scary to both my wife and myself, not only from the horrible noise and shock, but also the thought that someone might have been injured if they were standing in front of the washer when this occurred.

    In doing some research, I see that the manufacturer previously had a CPSC government recall for the same issue on other models. I have also read reports of the drum attachment hardware coming loose and causing balance problems as well.

    Model
    WT4870CW
    Serial number
    306PNWK0S889
    Bought from
    Lowe’s Home Improvement
    Where
    Sugar Land, Texas: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Apr 9, 2019, sent to the company Apr 29, 2019, published by CPSC May 13, 2019

    The product, in the report: WASHER/DRYER

    I HAVE AN LG WASHER/DRYER WHICH I BOUGHT BRAND NEW FROM SEARS. THERE WAS A RECALL NOTICE ON THE MACHINE MODEL WT5001C, WHICH I NEVER RECEIVED, BECAUSE THE WASHER WAS EXPLODING WHEN WASHING MATTRESS COVERS. IN MY OWNERS MANUAL IT NEVER STATES YOU CANNOT WASH A MATTRESS COVER, THIS IS NOT PADDED, IT IS MACHINE WASHABLE. I DID WASH MY COVER AND IT GOT CAUGHT IN SOMETHING CAUSING THE MACHINE TO EXPLODE. THE TOP OF THE WASHER CAME OFF, TWISTED AROUND, DAMAGING AND RUINING MY DRYER AND TWO WALLS. I BEGAN LOOKING ONLINE FOR WASHERS AND CAME ACROSS THE RECALL AND CONTACTED LG. THEY ARE NOT GOING TO REPLACE THE WASHER, STATING THERE WAS NO RECALL, EVEN AFTER I READ THE RECALL TO THEM ON THE PHONE. IF I HAD BEEN IN MY LAUNDRY ROOM, I WOULD HAVE SUFFERED SOME TYPE OF INJURY. I WANT EVERYONE TO KNOW ABOUT THIS AND LG TO BE ACCOUNTABLE FOR A PRODUCT THAT IS NOT PROPERLY WORKING.

    Model
    WT5001CW
    Serial number
    106KWWZ55433
    Bought from
    SEARS, Texas
    Bought
    Jul 1, 2011
    Where
    BLOSSOM, Texas: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made Mar 14, 2019, sent to the company Mar 22, 2019, published by CPSC Apr 5, 2019

    The product, in the report: Model # WT5101HV SERIAL # 110KWXDCL634 top loading washing machine

    My LG washing machine shakes violently while washing very small loads. The model number is WH5101HV, and the serial number is 110KWXDCL634. So far, LG has been unsupportive in rectifying the issue. My name is [REDACTED]. My residence is [REDACTED]. My telephone number is [REDACTED].

    Model
    WT5101HV
    UPC
    T1309ADFH6.ASSEEUS
    Serial number
    110KWXDCL634
    Bought from
    Best Buy
    Bought
    Mar 14, 2013
    Where
    Southaven, Mississippi: Home/Apartment/Condominium
    Who was involved
    Age 38, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made Feb 26, 2019, sent to the company Mar 6, 2019, published by CPSC Mar 21, 2019

    The product, in the report: LG model WT5680HVA top loading washing machine, grey S/N 409PNTF03633

    This evening my LG washing machine suffered a catastrophic failure causing property damage. Myself, my wife and two daughters were home at 9:30pm on Feb 26, 2019 and heard a deafeningly loud noise that sounded like thunder inside our home. It appears our washing machine experienced an internal explosion that rotated the washer 180 degrees, and moved about three feet from the wall, pulling the electrical cord from the socket. The hot and cold water hoses appear to have restrained the machine from moving further from the wall. The metal side panels are deformed in multiple places and the top section and control panel are separated from the main unit. As a result of the explosion, the machine struck and damaged the walls of our laundry room and they will require repair. My daughter and wife were sitting on a sofa in an adjacent room against the same wall that was struck and damaged by the washing machine. I am concerned for the safety of my family or anyone using this model of machine, and feel very fortunate that nobody was in the laundry room when the explosion took place.

    Model
    WT5680HVA
    Serial number
    409PNTF03633
    Bought from
    Best Buy, Maryland
    Bought
    Nov 24, 2014
    Where
    Silver Spring, Maryland: Unspecified
    Who was involved
    Age 9, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made Jan 19, 2019, sent to the company Feb 6, 2019, published by CPSC Feb 22, 2019

    The product, in the report: top-loading washing machine

    Washing machine exploded while washing sheets, parts flied out denting other appliances near by, top part of the machine came loose, water spilled out.

    Model
    WT5101HV
    Serial number
    101KWQW03108
    Bought from
    Pacific Appliances, California
    Where
    Santa Clara, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  77. No one hurt

    Made Dec 31, 2018, sent to the company Feb 6, 2019, published by CPSC Feb 22, 2019

    The product, in the report: LG Top Loading Washer Model # WT5101HV

    Top Load LG Washing Machine Model # WT5101HV was being used to wash laundry. During the spin cycle, the washing machine exploded separating the top of the washer and the drum from the casing. The washer violently smashed into the adjacent wall and dryer pair causing damage to both. The wall was holed in multiple locations and the dryer was crushed in on the side preventing the dryer from operating properly.

    Model
    WT5101HV
    Serial number
    104KWEL8M164
    Where
    Ridgecrest, California: Home/Apartment/Condominium
    Who was involved
    Age 56, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  78. First aid

    Made Dec 15, 2018, sent to the company Feb 11, 2019, published by CPSC Feb 27, 2019

    The product, in the report: wm0642hw white front load washing machine LG brand serial number 807kwel01492. Ultra capacity direct drive system stainless steel drum quiet operation.

    Noticed leaking from underneath the washer when doing a normal load of laundry with approved he soap. Removed / guidance of LG website the water drain pump. To my surprise there were various electric electrical connections that did not have the plastic with zip ties at either end some of these connectors have been laying in water. also, due to their not being a drip pan included with this set of washing machines and dryers for the general public safety I unfortunately slipped on the floor and hurt myself due to the leaking parts that failed.

    Model
    wm0642hw
    UPC
    Unknown
    Serial number
    807kwel01492
    Bought from
    Unknown
    Bought
    Jan 1, 2008, about then
    Where
    Reno, Nevada: Home/Apartment/Condominium
    Who was involved
    Age 39, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  79. No one hurt

    Made Nov 22, 2018, sent to the company Dec 21, 2018, published by CPSC Feb 8, 2019

    The product, in the report: LG Inverter Direct Drive front load washing machine

    I have an LG front load washing machine and I’m constantly trying to make sure it’s as clean as possible after discovering mold in the door seal. I run their recommended “tub clean” cycle every week or so with [REDACTED tablets. I also keep my drain on the bottom of the front of the machine empty. I’m constantly having black stains on my clothes, straight out of the washer, that bubble like peroxide has been poured on them when I apply oxiclean. This can not be healthy for us. This needs to be evaluated and redesigned or proper cleaning instructions given. I removed my soap dispenser this morning and found the whole inside molded. I have pictures I can provide.

    Model
    I don’t know
    Bought from
    Best Buy, Arkansas
    Bought
    Jun 13, 2011, about then
    Where
    Wister, Oklahoma: Home/Apartment/Condominium
    Who was involved
    Age 41, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  80. Hurt, no treatment

    Made Nov 2, 2018, sent to the company Nov 9, 2018, published by CPSC Nov 27, 2018

    The product, in the report: LG Inverter Direct Drive Automatic Washer

    Mold on and around the rubber seal of my LG Inverter Direct Drive front loading washing machine.

    Model
    WM2250CW
    UPC
    018678657133
    Serial number
    308PNHN57129
    Bought from
    HOME DEPOT, Tennessee
    Bought
    Nov 15, 2016, about then
    Where
    Erwin, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  81. No one hurt

    Made Sep 13, 2018, sent to the company Sep 21, 2018, published by CPSC Oct 5, 2018

    The product, in the report: LG FRONT LOAD WASHING MACHINE

    Mold

    Model
    WM2016CM
    Serial number
    705KWUC00030
    Bought from
    Sears, Michigan
    Bought
    Oct 20, 2007
    Where
    Sterling Heights, Michigan: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  82. Hurt, no treatment

    Made Jul 19, 2018, sent to the company Jul 27, 2018, published by CPSC Aug 17, 2018

    The product, in the report: Purchased a new LG front load washer and dryer from Sears in or around 2009. I bought the set because I was under the impression the washer used less water and was interested in the savings. Just a few months later I noticed a smell on my clothes. This included the white loads washed with bleach. I found that there was water sitting in the door seal so I cleaned it out. Over time it turned the seal had black mildew and I scrubbed but I couldn’t get it off. Now with this being said I did monthly cleanings and a friend told me to leave the door open when not in use. It made no difference and continued to get worse til I stopped using it. What a waste of money!! I now know why the are selling these used front loaders online on [Redacted] and everywhere else. I will never again purchase a front loader! The manufactures should of taken care of these problems when they were made aware of them. Shame on them!! Their negligence has cause health problem for many.

    Purchased a new LG front loader washer and dryer set. It has been the worst for nasty mold and water collecting in the base as well as in the rubber seali on inside of door! Washed clothes come out smelling funny and even after a re wash they still smell. Now this is even with whites that have been washed with bleach! Now I understand these companies were aware of the rubber seal problem as well as the base collecting nasty water! This really upsets me because they could of made this good by replacing the seal with something better and well as fixing the base issue! But since they didn’t do the proper thing it has gave ALL front load washing machines a bad name and I mean very bad. I for one will never again purchase one. And I notice a lot of them are for sell pretty cheap on [REDACTED]..etc. They really screwed up and were dishonest to consumers. What a shame!... only but from manufactures that aren’t on the list. They still deserve the business!!!

    Bought from
    Sears, Illinois
    Where
    Decatur, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  83. No one hurt

    Made Jun 28, 2018, sent to the company Jul 9, 2018, published by CPSC Jul 23, 2018

    The product, in the report: LG TrueBalance top load smart washer, white, purchased at Lowe’s in 2014, Model #WT4870CW

    I have a model of an LG TrueBalance top loading washer which has not yet been recalled. This washer agitates so violently that it shakes out of position, damaging the dryer next to it. It also rattled the drum loose to the point where it leaks from the back, pooling water on the electrical wires below. The leak created property damage when it flooded a portion of my basement. Another concern is the rust and erosion of the metal around the bleach cup.

    LG put out a recall on three older models, citing the safety dangers due to shaking. It is my belief that this recall falls short of capturing the full scope of the safety issue. My model has the exact same parts related to the recall including the motor, drain pump and pulsator assembly parts. This has been verified by two sources; the parts supplier and online documentation.

    I contacted LG with my concerns and their responses to me included “not enough people have complained about your model”, “I consulted with our product liability team and I cannot transfer you to them because your damage claim is denied”, “your claim is denied because there is no recall on your machine” and “you don’t need to worry about safety because it wasn’t your model that was recalled.” The absence of other complaints and telling me I don’t need to worry about it does not negate my situation. My video shows the same performance issues and their lack of concern makes me question the integrity of the company to take safety concerns seriously. I’m afraid without help, this will continue to be blocked despite clearly proven links in model performance.

    Model #’s recalled: WT5001CW WT5101HV WT5101HW

    My model #: WT4870CW

    Part #’s on all four models: Motor: 4681EA1009H Drain Pump: 5859EA1004K Pulsator Assembly: PS3640017

    Model
    WT4870CW
    Serial number
    301PNCY70275
    Bought from
    Lowe’s, New Jersey
    Bought
    Apr 15, 2014, about then
    Where
    Belvidere, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 42, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  84. No one hurt

    Made Jun 23, 2018, sent to the company Jul 3, 2018, published by CPSC Jul 18, 2018

    The product, in the report: LG top load washing machine model #WT5001CW S/N 103KWWZ02489

    Excessive shaking and vibrating with uneven loads. Hoses leak due to vibration. Water on floor. Been doing this a long time, just noticed recall and to report.

    Model
    WT5001CW
    Serial number
    103KWWZ02489
    Bought from
    Best Buy
    Bought
    Jun 22, 2011, about then
    Where
    Tweed, Canada: Home/Apartment/Condominium
    Who was involved
    Age 56, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  85. No one hurt

    Made Jun 22, 2018, sent to the company Jul 12, 2018, published by CPSC Jul 26, 2018

    The product, in the report: LG top-loading washing machine

    The washing machine began to shake so violently that we shut the door in case it went full on [REDACTED] and exploded we often thought it was going to be the day it happened the struts were replaced the software was updated the tub nut was tightened numerous times with [REDACTED] and it still was shaking so violently that now there is a hole in the tub and it leaks all over the floor creating water damage. Below it asked for a incident date and honestly there are too many to even count I have children and a husband who needs his clothes washed I don’t have time to wait for a technician to possibly come out or even call me 3 to 5 days from now then make an appointment God knows how long that will take why wouldn’t they just allow you to take it in or have it be replaced.

    Model
    wt5101hv
    Serial number
    1115w2h157
    Bought from
    Karls
    Bought
    Feb 1, 2013, about then
    Where
    ROSCOE, South Dakota: Home/Apartment/Condominium
    Who was involved
    Age 3, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand lg, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  86. No one hurt

    Made May 24, 2018, sent to the company Aug 13, 2018, published by CPSC Aug 27, 2018

    The product, in the report: LG Front Load Washing Machine

    Sunday May 13, 2018 PM I was sitting in the kitchen waiting for the load of laundry to complete. The load of wash was in its final spin when I hear a high pitch whine like the sound of a jet engine. As I get up to run to the laundry room I hear an extremely loud boom and crash. When I went into the room the washing machine was off the pedestal and on the floor. The washing machine door was opened, and parts of the machine scattered on the floor. My husband was outside and heard the crash and thought it was the neighbor having a dump truck load of rock delivered on his driveway. He never thought the sound could possibly come from inside our home. I called LG Customer Service at 1-800-243-0000 within an hour of the incident. The LG associate took my information and said she sent case notes to the Product Liability Unit. She stated someone from Product Liability Unit will return my call within 24-48 hours. Although my husband and I were not injured, we were exposed to a hazard that could have caused a major injury or death. l have placed several calls to LG without resolution. My last contact May 18, 2018 was with [REDACTED] in the Safety Concerns Unit. [REDACTED] stated she forwarded our photos to the LG engineers and would get back to me. To date I have not received a response. We are talking about a very serious hazard. The potential gravity of the situation is a high concern for me as someone could have been easily hurt. I feel LG lack of concern increases the safety of other families.

    Model
    WM2101HW
    Serial number
    011KWAT02376
    Bought from
    The Home Depot, California
    Bought
    Jan 1, 2009, about then
    Where
    Citrus Heights, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  87. No one hurt

    Made May 20, 2018, sent to the company Aug 17, 2018, published by CPSC Aug 31, 2018

    The product, in the report: LG WT5170HW washing machine

    Received an E6 error. Device has always shaken excessively just as the prior model was reported to do and recalled. I believe this model to have the same issues. I have a WT5170HV. The E60 error appeared and washer stopped during a small load with water in tub. Even upon taking all items out, the machine wiggles the barrel as if checking for balance, then stops and displays the error. I have verified no coins or paperclips in the bottom as everything spins freely.

    Model
    WT5170HW
    Serial number
    211KWWZ5F641
    Bought from
    Best Buy, Michigan
    Bought
    Apr 1, 2013, about then
    Where
    Middeleville, Michigan: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  88. No incident, no one hurt

    Made May 18, 2018, sent to the company Jun 19, 2018, published by CPSC Jul 3, 2018

    The product, in the report: LG Washer Top Loader

    When in use the machine vibrates and shakes very hard. Caller had to place a piece of wood in front of the product to stop it from moving forward. Caller believes that the product is a entrapment hazard.

    Model
    WT1201C
    Bought from
    Sears, Pennsylvania
    Bought
    Sep 4, 2015
    Where
    New Castle, Pennsylvania: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    No Incident, No Injury
  89. No one hurt

    Made Apr 23, 2018, sent to the company May 1, 2018, published by CPSC May 15, 2018

    The product, in the report: LG waveforce direct drive 4.5 washing machine white

    While washing a load of sheets, the washer apparently got off balance, instead of shutting off like normal, the drum detached from anchors, turned washer 180 degrees, pulled itself about 2 feet from original position and popped off the entire top of washer. This is a top loading machine with model number wt5001cw. LG doesn’t want to do anything about it because the unit is 7yrs old and no longer under warranty.

    Model
    Wt5001cw
    Serial number
    103kwnm08199
    Bought from
    Conns, Texas
    Where
    Lufkin, Texas: Home/Apartment/Condominium
    Who was involved
    Age 29, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made Apr 5, 2018, sent to the company Jun 15, 2018, published by CPSC Jul 18, 2018

    The product, in the report: Front load washing machine

    2014: There was a water stain going down the front of the washer. A manufacturer’s technician came out and said it was from closing the door and allowing water to drip down. The manufacturer replaced the front of the washer.

    The consumer purchased a warranty and it covered the repair.

    2015: The consumer noticed mold around the bottom front rubber seal of her washer. The consumer tried numerous steps to resolve the problem. The consumer purchased cleaners (small capsules) and she has tried bleach and vinegar (separately) in the washer, but nothing corrected the issue.

    There is a grey rubber seal around the door and when it is pulled back, it has mold primarily around the bottom portion of the seal. As a result, the consumer’s clothes do not smell clean and always smell as if they were only washed partially.

    The consumer checked the Internet and saw that there was suit and settlement in relation to other people having the problem this similar type of problem: http://www.lgwashersettlement.com/

    The consumer called [REDACTED] and she was referred to CPSC Hotline.

    The consumer believes that this may present a health hazard.

    Model
    [REDACTED]
    Serial number
    403PNUU94298
    Bought from
    Best Buy, Texas
    Bought
    Oct 8, 2014
    Where
    Houston, Texas: Home/Apartment/Condominium
    Who was involved
    Age 57, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  91. No one hurt

    Made Mar 28, 2018, sent to the company Jun 22, 2018, published by CPSC Jul 9, 2018

    The product, in the report: LG Wave Force top load clothes washer

    My LG top loading washer never makes it through a larger load without becoming unbalanced. The tub spins unevenly causing the machine to travel; as the tub rotates it increasingly sways from side to side, banging the sides of the machine and moving across the floor.

    It has not worked properly since it was purchased in 2013; it has been serviced several times without permanently resolving the problem. I saw the recall for LG top loaders manufactured earlier, and realized this is the same problem, but not being addressed.

    My machine’s model is 5070CW; serial 304KWWW28F953. I am hoping this machine will also be recalled to address the same safety issues.

    Model
    WT5070CW
    Serial number
    304KWWW28F953
    Bought from
    lowes
    Bought
    Aug 13, 2013, about then
    Where
    Wyndmoor, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 60, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  92. No one hurt

    Made Feb 5, 2018, sent to the company Feb 13, 2018, published by CPSC Feb 28, 2018

    The product, in the report: Top loading washing machine

    Was washing bed sheets and heard a loud explosion in the garage . Went out to Check and discovered that my washer had exploded.

    Bought from
    Home Depot
    Where
    Whittier, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  93. No one hurt

    Made Jan 19, 2018, sent to the company Jan 29, 2018, published by CPSC Feb 12, 2018

    The product, in the report: LG top load washing machine Mega Capacity Turbowasher w/steam model # WT5680HVA

    Washing machine exploded. I was washing a single set of sheets and after a loud sound I found the washing machine turned around facing the other way and significant damage to the all four sides and the metal drain cover in our laundry room floor.

    Model
    WT5680HVA
    UPC
    01469409845070245497
    Serial number
    409PNCY84507
    Bought from
    Best Buy, Colorado
    Bought
    Nov 15, 2014, about then
    Where
    Firestone, Colorado: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  94. Seen by a doctor or nurse

    Made Jan 4, 2018, sent to the company Jan 12, 2018, published by CPSC Feb 6, 2018

    The product, in the report: Lg model wt1801hva

    I never even imagined this could happen until yesterday. I had the most terrifying experience of my life yesterday. My 3 year old twin boys were upstairs playing in their room. My daughter said she could hear them screaming, so I went upstairs to check. I realized the screams were coming from the laundry room. I found both of them in the washer, it was running & the lid was locked. I hit the stop button but the lid wouldn’t unlock, same with when I turned it completely off. I finally ripped the lid open breaking the whole lock off. This could’ve ended so much worse. All I keep thinking is the what ifs.. what if she didn’t hear them, what if I didn’t make it in time.. I would no longer have my 2 babies. The older top loading Lg models have a feature where you have to press the start button a second time once you close the lid. The model I own which is only 2 years old does not. My kids must’ve hit the start button while they were climbing in, closed the lid & it started with them trapped in side. I don’t want this to happen to another parent, & the outcome not being as good as mine.

    Bought from
    Sears, Alaska
    Bought
    Dec 30, 2015, about then
    Where
    Wasilla, Alaska: Home/Apartment/Condominium
    Who was involved
    Age 3, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  95. No one hurt

    Made Dec 10, 2017, sent to the company Apr 3, 2018, published by CPSC Apr 17, 2018

    The product, in the report: LG Mega Capacity Top loader Washer Model WT7200CW

    While using the washer, purchased 11/15/2017. heard a loud bang and when I came into the laundry room i noticed that the washer moved forward 8-9 inches from its original position. And, although the display indicated that there was 1 minute left in the spin cycle, the LG washer would not stop the cycle even after 15 minutes. i shut off power. Anyone standing in front of washer would have been injured by the movement of the machine.

    Model
    WT722CW
    Serial number
    709VWGT0P343
    Bought from
    KAM Appliances, Massachusetts
    Bought
    Nov 15, 2017
    Where
    yarmouthport, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 75, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  96. No one hurt

    Made Dec 9, 2017, sent to the company Mar 26, 2018, published by CPSC Apr 9, 2018

    The product, in the report: White LG top-loading washing machine. Model WT5480CW. Serial Number 511PNEB6S556,

    Bedding materials put in the washing machine and load started. When we returned, the washer had moved across the room. The tub had detached, and top cover of the washing machine was off, exposing the tub and other internal components, and the sheet metal covering of the appliance had been damaged.

    Model
    WT5480CW
    Serial number
    511pneb6s556
    Bought from
    Home Depot, Washington
    Bought
    Dec 4, 2015
    Where
    Lake Forest Park, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  97. Hurt, no treatment

    Made Dec 5, 2017, sent to the company Dec 19, 2017, published by CPSC Jan 4, 2018

    The product, in the report: LG Front Load Washing Machine WM3370HWA

    My 21 month old simply closed the washing machine door, and it broke. No front load washing machine should ever be able to break that easily. We had completed a washing machine load about 1-2 hours earlier, and the door was slightly open. Our 20 month old closed the door and managed to break the glass completely in half.

    My older son and myself both were cut by the glass. Minor bleeding, but glass this heavy and sharp breaking is incredibly dangerous.

    Since this model (just 2 years old), LG has re-made the door to have a plastic cover over it, implying that there was a product safety issue.

    I have tried to work with them, but they have been zero help. They offered a free visit to look at replacing the door, but did not ask to see the broken glass. I have seen other incidents like this online, and it worries me further.

    Model
    WM3370HWA
    Serial number
    504PNTF8V257
    Bought from
    Home Depot, California
    Bought
    Jul 7, 2015
    Where
    Oakland, California: Home/Apartment/Condominium
    Who was involved
    Age 5, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  98. No one hurt

    Made Nov 30, 2017, sent to the company Dec 12, 2017, published by CPSC Dec 27, 2017

    The product, in the report: LG washing machine, model WM3360H*CA, high-efficiency front-loader

    The inside layer of glass on my LG washing machine (model WM3360H*CA) door shattered during normal use. I was doing a load using the gentle cycle, with cold water, when I heard a loud noise coming from the machine. There was glass all over the inside of the machine, and shards were sticking out from the inside of the door. A blanket and two articles of clothing were damaged or destroyed. The remaining articles of clothing had fine pieces of glass throughout but were okay after washing at a laundromat. I bought the machine in summer 2011.

    Model
    WM3360H*CA
    Bought from
    Best Buy, New York
    Bought
    Jul 23, 2011, about then
    Where
    White Plains, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury
  99. Hurt, no treatment

    Made Oct 6, 2017, sent to the company Feb 16, 2018, published by CPSC Mar 5, 2018

    The product, in the report: severe vibration and excessive mold

    Front load washing machine accumulates Mold and shakes violently injuring finger

    Model
    WT5070CW
    Serial number
    211kwdj7h034
    Bought from
    best buy
    Where
    Plainfield, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  100. No one hurt

    Made Sep 5, 2017, sent to the company Sep 14, 2017, published by CPSC Sep 28, 2017

    The product, in the report: Washing Machine LG WT7200CW, white. Brand new delivered 8/7/17 used between 5-10 loads before incident.

    At the end of cycle I heard a loud explosion type sound from the other room. Machine was in the last minute of cycle. It was dented on three sides and had moved 8+ inches into the laundry room moving the dryer several inches as well. There had been no noises prior to the very loud explosion.

    Model
    LG WT7200CW
    Bought from
    Home Depot, California
    Bought
    Aug 3, 2017, about then
    Where
    Murrieta, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand LG, made or sold by LG Electronics, USA
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 30, 2026 and checked Oct 30, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Washing machines

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11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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