Friends Homes at Guilford
A nursing home in Greensboro, North Carolina 27410
925 New Garden Road, Greensboro, North Carolina 27410. (336) 292-8187.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 28, 2026.
- 4of 5 CMS’s overall rating
- 2 health citations at the latest inspection cycle North Carolina average: 4.6
- 5.52 nurse hours per resident per day North Carolina average: 3.87
- 0 fines in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean7
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
2 health citations at the latest inspection cycle
The North Carolina average is 4.6.
Last standard inspection Jan 8, 2026.
Most serious in three years: D: no actual harm, potential for more than minimal harm.
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
4 citations in 2 months of the last 36. Last cited Aug 2026. Most serious: no actual harm, potential for more than minimal harm (D). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 4 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 2 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Aug 25, 2026: complaint inspection2 citations
-
Honor the resident’s right to a dignified existence, self-determination, communication, and to exercise his or her rights.
-
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Oct 24, 2024: standard inspection2 citations
-
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
-
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since May 1, 1976.
- Not on CMS’s special focus list.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as non profit, corporation.
- 69 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- No fines in the last three years.
- No Medicare payment denials in the last three years.
- 2 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Who does the caring?
5.52 nurse hours per resident per day
The North Carolina average is 3.87.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | North Carolina average |
|---|---|---|
| Nurse hours per resident per day | 5.52 | 3.87 |
| Of which registered nurses | 0.72 | 0.62 |
| At weekends | 4.83 | 3.40 |
| Nursing staff turnover | 51.3% | 48.7% |
| Registered nurse turnover | 50% | 45.7% |
| Administrators who left | 0 | Not given |
Who owns it?
- Kintura and Phi Management Services LLC run it.
- 48 owners or officers are people: Reginald Colbert Beeson (corporate director); Reginald Colbert Beeson (on the governing body (managing control)); George Rudolph Gordh (corporate director); George Rudolph Gordh (on the governing body (managing control)); Alan Tutterow (corporate director, 0%); Alan Tutterow (runs it (operational or managerial control)); Geraldine Henderson Brannon (corporate director); Geraldine Henderson Brannon (on the governing body (managing control)); Betty Ruth Turner (corporate officer); Betty Ruth Turner (on the governing body (managing control)); James Newman (runs it (operational or managerial control)); James Newman (additional disclosable party (controls, leases property to, or provides services to the home)); Jacob G Bumm (corporate officer); Jacob G Bumm (on the governing body (managing control)); Rhonda Cummons (runs it (operational or managerial control)); Marshall Ray Hurley (corporate officer); Marshall Ray Hurley (on the governing body (managing control)); Richard Irving Shope (corporate director); Richard Irving Shope (on the governing body (managing control)); Timothy Webster (corporate director, 0%); Timothy Webster (runs it (operational or managerial control)); Jordan Scardigno (corporate director, 0%); Jordan Scardigno (runs it (operational or managerial control)); Mark Roger Morgan (corporate director); Mark Roger Morgan (on the governing body (managing control)); Kathryn F Adams (corporate director); Kathryn F Adams (on the governing body (managing control)); Matthew Beam (runs it (operational or managerial control)); Cassandra Sampson (runs it (operational or managerial control)); William Pearson Carroll (corporate director); William Pearson Carroll (on the governing body (managing control)); Jay Lyndon Osborne (corporate director); Jay Lyndon Osborne (on the governing body (managing control)); Jennifer E Ross (corporate director); Jennifer E Ross (on the governing body (managing control)); Prashanthi Veludandi (corporate director, 0%); Prashanthi Veludandi (runs it (operational or managerial control)); Prashanthi Veludandi (additional disclosable party (controls, leases property to, or provides services to the home)); Alice Louisa Carroll (corporate officer); Alice Louisa Carroll (on the governing body (managing control)); Charles Daniel Fisher (corporate director); Charles Daniel Fisher (on the governing body (managing control)); Shukriyyah Jones (corporate director, 0%); David K Hobson (corporate director); David K Hobson (on the governing body (managing control)); Nancy Louise Glenz (corporate director); Nancy Louise Glenz (on the governing body (managing control)); Steven L Minter (runs it (operational or managerial control)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Kintura | Runs it (operational or managerial control) | Oct 1, 2024 | |
| Kintura | Additional disclosable party (controls, leases property to, or provides services to the home) | Jul 8, 2025 | |
| Phi Management Services LLC | Runs it (operational or managerial control) | May 1, 2016 |
How do residents fare?
- CMS rates its quality measures 2 of 5 (North Carolina average 3.5).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 4 of 5 |
| Health inspections | 4 of 5 |
| Staffing | 4 of 5 |
| Quality measures | 2 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 7.2 miles, this one had the 6th most health citations at the latest inspection cycle (2; the middle value was 2).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Friends Homes at Guilford This nursing home | 2 | |
| Piedmont Hills Center for Nursing and Rehab | 2.8 | 2 |
| Camden Health and Rehabilitation | 2.9 | 1 |
| Whitestone A Masonic and Eastern Star Community | 3.1 | 0 |
| Blumenthal Health and Rehabilitation Center | 4.1 | 32 |
| Adams Farm Living & Rehabilitation | 5.3 | 1 |
| Linden Place Center for Nursing and Rehabilitation | 5.6 | 12 |
| Heartland Living & Rehab at the Moses H Cone Memor | 5.9 | 2 |
| Maple Grove Health and Rehabilitation Center | 6.4 | 4 |
| Greenhaven Health and Rehabilitation Center | 6.4 | 9 |
| River Landing at Sandy Ridge | 7.2 | 2 |
| Kindred Hospital East Greensboro | 7.2 | 7 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
-
Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.