Evergreen Health Hospice Care
A hospice in Kirkland, Washington 98034
11800 NE 128th Street Suite 200, 12040 NE 128th Street, Ms-119, Kirkland, Washington 98034. (425) 899-1040.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 16 deficiencies cited in the last three years
- 3of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
16 deficiencies cited in the last three years
The middle of the 12 hospices serving ZIP code 98034 had 3.
The last inspection on record was on Aug 20, 2024: a recertification inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
16 deficiencies in 1 month of the last 36. Last cited Dec 2023. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Dec 14, 2023: recertification inspection by the state1 deficiency
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Control (42 CFR 418.60(b)(1))
The inspectors’ words, 480 words
“. Based on record review and interview, the agency failed to operationalize its policies and procedures to comply with agency-wide and state licensing requirements for Tuberculosis (TB) infection control program for 8 of 8 personnel files reviewed. Failure of the agency to comply with the agency and state requirements for TB screening may place the patients and staff at risk of TB exposure. . Findings included: Reference: Washington Administrative Code (WAC) 246-335-625 (14) (c): Tuberculosis (TB) infection control program. Key elements include, but are not limited to: (ii) Conducting an annual assessment of new TB risk factors for all employees. Agencies must use a tuberculosis risk assessment form provided by the department. Based on risk assessment results, determine agency’s responsibility to conduct TB testing of employees. Retesting should only be done for persons who previously tested negative and have new risk factors since the last assessment. 1. Document review of the agency policy titled, “;Immunity/Vaccination and Tuberculosis Screening Requirements,” (Policy No: 20412, Revised Date 09/03/2019), showed that annual TB screening will consist of the completion of the TB symptom questionnaire within one year of the employees baseline TB screening. 2. On 12/12/23, Surveyor #6 reviewed personnel files for 8 staff members (Staff # 603, #604, #605, #606, #607, #608, # 609, and #610). The review showed: a. Staff #603 was hired on 04/18/22. The record contained no evidence that the agency conducted a TB risk assessment using the department-approved form in 2023. b. Staff #604 was hired on 09/24/18. The record contained no evidence that the agency conducted a TB risk assessment using the department-approved form in 2022, and 2023. c. Staff #605 was hired on 08/05/13. The record contained no evidence that the agency conducted a TB risk assessment using the department-approved form in 2022. d. Staff #606 was hired on 02/22/11. The record contained no evidence that the agency conducted a TB risk assessment using the department-approved form on hire and in 2021, 2022, and 2023. e. Staff #607 was hired on 11/18/19. The record contained no evidence that the agency conducted a TB risk assessment using the department-approved form in 2022. f. Staff #608 was hired on 08/25/08. The record contained no evidence that the agency conducted a TB risk assessment using the department-approved form in 2022. g. Staff #609 was hired on 11/30/20. The record contained no evidence that the agency conducted a TB risk assessment using the department-approved form in 2022. h. Staff #610 was hired on 02/12/18. The record contained no evidence that the agency conducted a TB risk assessment using the department-approved form in 2022. 3. On 12/12/23 at 2:00 PM, Surveyor #6 interviewed the agencys Manager of Employee Health (Staff #615) about the missing TB risk assessments using the department-approved form in the personnel records. Staff #615 acknowledged the findings and stated that the agency could not provide the missing documents. .”
Dec 11, 2023: recertification inspection by the state15 deficiencies
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General Requirements - Other (42 CFR NFPA 101)
“Based upon observations and staff interviews on 12/11/2023 between approximately 0930 to 1330 hours the facility has failed to maintain the facility in accordance with NFPA 101 (2012) 19.1. Failure to maintain in accordance with 2012 NFPA 101 may place residents/patients, staff, and visitors at a greater risk of exposure to heat, fire, and smoke. The findings include: The facility uses gas appliances and did not have carbon monoxide detection. Facility staff acknowledged the findings.”
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Discharge from Exits (42 CFR NFPA 101)
“Based upon observations and staff interviews on 12/11/2023 between approximately 0930 to 1330 hours the facility has failed to maintain the exit discharge free of obstructions and with an all-weather surface. This could cause an inability or delay in the evacuation of residents in the event of an emergency which would endanger patients, staff, and/or visitors. The findings include: All exits from the building except the main entrance lead to a grass walkway. Facility staff acknowledge the findings.”
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Illumination of Means of Egress (42 CFR NFPA 101)
“Based upon observations and staff interviews on 12/11/2023 between approximately 0930 to 1330 hours the facility has failed to maintain emergency power for the illumination of the means of egress so that in the event of a power failure the means of egress will remain illuminated. This could result in tripping and fall injuries and/or delay in evacuation of patients, staff, and/or visitors. The findings include: The facility could not provide evidence that there are any exterior lights to the public way on emergency power. Facility staff acknowledged the findings.”
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Exit Signage (42 CFR NFPA 101)
“Based upon observations and staff interviews on 12/11/2023 between approximately 0930 to 1330 hours the facility has failed to maintain proper exit signage. This could potentially misdirect patients, staff, and/or visitors during an emergency. The findings include: None of the exits except the main exit have directional signage to show the exit path to the public way. The signs need to be illuminated under emergency power. Facility staff acknowledged the findings.”
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Fire Alarm System - Installation (42 CFR NFPA 101)
“Based on observation and staff interview on 12/11/2023 between approximately 0930 to 1330 hours the facility has failed to have their fire alarm system installed in accordance with the references NFPAs and in a manner that is approved. This could result in a fire not being detected by the fire alarm system, possible leading to harm and delayed evacuation. The findings include: The room by the Family meal area is a staff area with a bed and mattress with no smoke alarm. Facility staff acknowledged the findings.”
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Fire Alarm System - Testing and Maintenance (42 CFR NFPA 101)
The inspectors’ words, 94 words
“Based on observation and staff interview on 12/11/2023 between approximately 0930 to 1330 hours the facility has failed to have appropriate testing of the fire alarm system which result in the failure to notify staff of a problem with the fire alarm system. This could lead to the system not functioning as intended and lead to people within the building not being notified of a fire. The findings include: The facility could not produce a smoke detector sensitivity test report. The fire alarm breaker is not locked and red. Facility staff acknowledged the findings.”
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Fire Alarm System - Out of Service (42 CFR NFPA 101)
“Based on observation and staff interview on 12/11/2023 between approximately hours the facility has failed to have a written procedure for instituting an approved fire watch in the event of a failure of the fire alarm system. This could result in an inadequate fire watch which may result in a delay of fire detection and suppression, potentially endangering patients, staff, and/or visitors within the facility. The findings include: The facility could not produce a fire watch policy. Facility staff acknowledged the findings.”
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Sprinkler System - Maintenance and Testing (42 CFR NFPA 101)
The inspectors’ words, 113 words
“Based on observation and staff interview on 12/11/2023 between approximately 0930 to 1330 hours the facility has failed to maintain the fire sprinkler system as required. This could result in the failure of the fire sprinkler system to operate properly in the event of a fire and allow the fire to increase in size and intensity which would endanger the patients, staff, and/or visitors within the facility. The findings include: The facility could not produce quarterly sprinkler inspections for the 2-4th quarters. The facility could not produce a 5 year internal pipe and gauges replacement inspection report. The facility could not produce a forward flow for their backflow. Facility staff acknowledged the findings.”
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Corridor - Doors (42 CFR NFPA 101)
The inspectors’ words, 97 words
“Based on observation and staff interview on 12/11/2023 between approximately 0930 to 1330 hours the facility has failed to maintain doors without impediments to their closing and latching. This could result in a delay in getting the door to the room closed in the event of a fire. This could result in toxic products of combustion getting into the room and into the exit corridor which would endanger the patients, staff and/or visitors within the smoke compartment. The findings include: The doors to the facility kitchen to the corridor do not close. Facility staff acknowledged the findings.”
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Hvac (42 CFR nfpa 101)
The inspectors’ words, 224 words
“Based on observation and staff interview on 12/11/2023 between approximately 0930 to 1330 hours the facility has failed to ensure dampers in the facility were inspected and provided necessary maintenance at least every four years in accordance with NFPA 90A. LSC 9.2.1 requires heating, ventilating and air conditioning (HVAC), ductwork and related equipment shall be in accordance with NFPA 90A, Standard for the Installation of Air-Conditioning and Ventilating Systems. NFPA 90A, 2012 Edition, Section 5.4.8.1 states fire dampers shall be maintained in accordance with NFPA 80, Standard for Fire Doors and Other Opening Protectives. NFPA 80, 2010 Edition, Section 19.4.1 states each damper shall be tested and inspected 1 year after installation. The test and inspection frequency shall be every 4 years. If the damper is equipped with a fusible link, the link shall be removed for testing to ensure full closure and lock-in-place if so equipped. The damper shall not be blocked from closure in any way. All inspections and testing shall be documented, indicating the location of the fire damper, date of inspection, name of inspector and deficiencies discovered. The documentation shall have a space to indicate when and how the deficiencies were corrected. This deficient practice could affect all patients, staff, and visitors. The findings include: The facility could not produce a fire/smoke damper inspection report. Facility staff acknowledged the findings.”
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Evacuation and Relocation Plan (42 CFR NFPA 101)
The inspectors’ words, 147 words
“Based on observation and staff interview on 12/11/2023 between approximately 0930 t0 1330 hours the facility has failed to maintain a written plan for the protection of all residents, staff and visitors and for their evacuation in the event of an emergency. At a minimum a written care occupancy fire safety plan shall provide for the following: (1) Use of alarms (2) Transmission of alarms to fire department (3) Emergency phone call to fire department (4) Response to alarms (5) Isolation of fire (6) Evacuation of immediate area (7) Evacuation of smoke compartment (8) Preparation of floors and building for evacuation (9) Extinguishment of fire The findings include: The facility could not produce a fire response plan specific to the facility including all of the above steps including call to 911, evacuation of the smoke compartment, and evacuation of the floor. Facility staff acknowledged the findings .”
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Fire Drills (42 CFR NFPA 101)
The inspectors’ words, 98 words
“Based on observation and staff interview on 12/11/2023 between approximately 0930 to 1330 hours the facility has failed to provide fire drill records reflecting drills being conducted on all shifts for each quarter for the past 12 months. This could potentially result in the staff not responding in a coordinated manner in the event of a fire or other emergency and endangering patients, staff and/or visitors. The findings include: The facility could not produce documentation of the facility contacting the monitoring company to determine if the monitoring company received the fire alarm activation. Facility staff acknowledged the findings.”
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Gas and Vacuum Piped Systems – Central Supply System Alarms (42 CFR NFPA 101)
“Based on observation and staff interview on 12/11/2023 between approximately 0930 to 1330 hours the facility failed to maintain their medical gas equipment through testing and inspection possible leading to a problem not being detected, and thus place patients, staff, and visitors to the threat of an accelerated fire. The findings include: The medical gas report from September 2022 has a citation that was not corrected. The vacuum does not have an isolation value on the exhaust piping. Facility staff acknowledged the findings.”
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Electrical Systems - Maintenance and Testing (42 CFR NFPA 101)
“Based on observation and staff interview on 12/11/2023 between approximately 0930 to 1330 hours the facility failed to keep records or conduct maintenance on their hospital grade receptacles and/or non-hospital grade receptacles. Thiscould cause an increased risk of fire due to the non-maintenance of the electrical system, and place patients, staff, and visitors of electrical shock or harm. The findings include: The facility could not produce receptacle testing. The facility stated that they had had an error with the maintenance system. Facility staff acknowledged the findings.”
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Gas Equipment - Qualifications and Training (42 CFR NFPA 101)
The inspectors’ words, 110 words
“Based on observation and staff interview on 12/11/2023 between approximately0930 to 1130 hours the facility has failed to provide documentation of personnel concerned with the application, maintenance, and handling of medical gases and cylinders that are trained on the risk and provide continuing education. Failure to provide training and continuing education on the safe handling and use of gases and cylinders could place patients, visitors, and staff at risk of oxygen malfunctions. The findings include: The facility could not produce evidence that they had conducted training for those concerned with the application, maintenance and handling of medical gas. Facility staff acknowledged the findings and stated it had not been done.”
All 6 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Aug 20, 2024 | Recertification inspection by the state | No deficiencies cited |
| Jul 11, 2024 | Recertification inspection by the state | No deficiencies cited |
| Mar 25, 2024 | Recertification inspection by the state | No deficiencies cited |
| Feb 5, 2024 | Recertification inspection by the state | No deficiencies cited |
| Dec 14, 2023 | Recertification inspection by the state | 1 deficiency cited |
| Dec 11, 2023 | Recertification inspection by the state | 15 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jun 27, 1990.
- Ownership: combination government & non-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 11.7 nurse care minutes per routine home care day, 11.4% of skilled nursing minutes at weekends and a visit near death for 91.3% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 76% at home, 18% in assisted living, 5% in a skilled nursing facility, 1% in an inpatient hospice.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 11.7 min |
| Skilled nursing minutes at weekends | 11.4% |
| Visits near death | 91.3% of patients who died |
Who owns it?
- King County Public Hospital District No 2 owns 100% directly since Mar 9, 1972.
- 10 owners or officers are people: Monique Bushore Gablehouse (corporate officer, 100%); Monique Bushore Gablehouse (runs it (operational or managerial control), 100%); Cheryl Madawattage (corporate director, 100%); Cheryl Madawattage (runs it (operational or managerial control), 100%); Hope A Wechkin (corporate director, 100%); Hope A Wechkin (runs it (operational or managerial control), 100%); William Howe (corporate officer); William Howe (runs it (operational or managerial control)); Ettore G Palazzo (corporate officer); Ettore G Palazzo (runs it (operational or managerial control)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| King County Public Hospital District No 2 | Owns 5% or more directly | 100% | Mar 9, 1972 |
What do families say?
- Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 83% rated it 9 or 10 out of 10, and 87% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 99.58% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 64% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 3 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 12 hospices CMS’s data show serving patients in ZIP code 98034, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 3; this one had 16.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Evergreen Health Hospice Care This hospice | 16 |
| Bristol Hospice | 3 |
| Providence at Home With Compassus, Snohomish County | 1 |
| Providence at Home With Compassus Hospice Care, Puget Sound | 1 |
| Kaiser Permanente Washington Hospice | 0 |
| Kline Galland Hospice Services | 5 |
| Gentiva | Not given |
| Continuum Care of Snohomish, LLC | 2 |
| Alpha Hospice | 4 |
| Continuum Care of King LLC | 3 |
| Puget Sound Hospice | 0 |
| Eden Hospice | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.