Athc - Hospice LLC
A hospice in Williamsburg, Virginia 23185
287 Mclaws Circle - Suite 1, Williamsburg, Virginia 23185. (757) 634-0109.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 1 deficiency cited in the last three years
- Not rated family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
1 deficiency cited in the last three years
The middle of the 26 hospices serving ZIP code 23185 had 8.
The last inspection on record was on May 30, 2025: a reaccreditation inspection by the Community Health Accreditation Partner.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited May 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
May 30, 2025: reaccreditation inspection by the Community Health Accreditation Partner1 deficiency
-
Supervision of hospice aides (42 CFR 418.76(h)(2))
The inspectors’ words, 268 words
“It is required that a registered nurse makes an annual on-site visit to the location where a patient is receiving care in order to observe and assess each hospice aide while he or she is performing care per the hospice’s policies and procedures. This standard was not met as evidenced by document review, interview, and personnel record review. Agency policy #1-036.1 “Hospice Aide Training” (dated 05/11/2020), read in part, “Annual performance reviews...will include on-site skills assessments for supervisory visits done annually...” In 1 of 1 (100%) personnel record review of a Hospice Aide, the agency did not ensure that the Registered Nurse made an annual onsite visit to the location where the patient was receiving care to observe the aide performing care. Personnel Record 9: The Hospice Aide was hired on 09/12/2016. A personnel record review on 05/29/2025 revealed no evidence of an annual on-site skills assessment supervisory visit for 2023. During a joint clinical record review and interview on 05/30/2025, the Regional Director of Clinical Operations/Acting Director of Clinical Services and Administrator confirmed there was no documentation found in the clinical records of the Registered Nurse performing aide supervision while the aide was present. During an interview on 05/29/2025, the Regional Director of Human Relations confirmed that the only annual documentation located in the personnel record for the Hospice Aide (HA) for 2023 was the Annual Performance Review and the “Annual Competency Skills Checklist Review,” which only included the attestation statement, “This is to certify that I, (name), have reviewed my competency skills checklist.” It was signed and dated by the HA and the RN on 08/24/2023.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| May 30, 2025 | Reaccreditation inspection by the Community Health Accreditation Partner | 1 deficiency cited |
Is it certified?
- Medicare-certified hospice since Feb 3, 2016.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 12.1 nurse care minutes per routine home care day, 6.2% of skilled nursing minutes at weekends and a visit near death for 93.1% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 51% at home, 48% in assisted living, 1% in a nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 12.1 min |
| Skilled nursing minutes at weekends | 6.2% |
| Visits near death | 93.1% of patients who died |
Who owns it?
- Abode Healthcare, Inc. owns 100% directly since Jun 28, 2012.
- 9 owners or officers are people: Jay Koeper (corporate officer, 0%); Jay Koeper (corporate director, 0%); Jennifer Phipps (corporate officer); George J Mehfoud (managing employee (under contract), 0%); Margaret Sherry Pemberton (corporate officer); Margaret Sherry Pemberton (corporate director); Melissa Doyle (managing employee (on the payroll), 0%); Michael A Mcmaude (corporate officer); Michael A Mcmaude (corporate director).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Silverton Abode Holding Corporation | Owns 5% or more through other companies | 100% | Aug 28, 2019 |
| Brightspring Health Holdings Corp | Owns 5% or more through other companies | 100% | Apr 16, 2021 |
| Silverton Intermediate Holdings, Inc. | Owns 5% or more through other companies | 100% | Aug 28, 2019 |
| Phoenix Guarantor Inc. | Owns 5% or more through other companies | 100% | Apr 16, 2021 |
| Res-Care Inc. | Owns 5% or more through other companies | 100% | Apr 16, 2021 |
| Silverton Holdings, Inc. | Owns 5% or more through other companies | 100% | Aug 28, 2019 |
| Phoenix Intermediate Holdings Inc. | Owns 5% or more through other companies | 100% | Apr 16, 2021 |
| Abode Healthcare, Inc. | Owns 5% or more directly | 100% | Jun 28, 2012 |
| Brightspring Health Services Inc. | Owns 5% or more through other companies | 100% | Apr 16, 2021 |
| Silverton Abode, LLC | Owns 5% or more through other companies | 100% | Aug 28, 2019 |
| Kkr Phoenix Aggregator L.P. | Owns 5% or more through other companies | 48% | Apr 16, 2021 |
| Kkr Americas Fund Xii LP | Owns 5% or more through other companies | 42% | Apr 16, 2021 |
| Walgreen Co | Owns 5% or more through other companies | 20% | Apr 16, 2021 |
| Walgreens Holding Company | Owns 5% or more through other companies | 20% | Apr 16, 2021 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- In CMS’s survey of family caregivers (Oct 1, 2023 to Sep 30, 2025): 83% rated it 9 or 10 out of 10, and 88% would definitely recommend it.
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 99.22% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 67.7% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 26 hospices CMS’s data show serving patients in ZIP code 23185, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 8; this one had 1.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Athc - Hospice LLC This hospice | 1 |
| Bon Secours Hospice | 7 |
| Riverside Hospice Care | 20 |
| Bon Secours Hospice and Palliative Care | 4 |
| Personal Touch Home Care & Hospice-Newport News | 12 |
| Crater Community Hospice, Inc. | 7 |
| Hospice of Virginia | 24 |
| Sentara Home Care Services - Newport News | 1 |
| Gentiva | Not given |
| Heartland Hospice (Newport News) | 27 |
| Medi Home Health and Hospice - Chesapeake | 1 |
| Bridge Hospice | 3 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.