Am Hospice Inc.
A hospice in El Paso, Texas 79904
4131 Thomason Ave, El Paso, Texas 79904. (915) 242-6930.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 2 deficiencies cited in the last three years
- Not rated family caregiver rating
- 7of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
2 deficiencies cited in the last three years
The middle of the 24 hospices serving ZIP code 79904 had 2.5.
The last inspection on record was on Sep 5, 2024: a reaccreditation inspection by the Community Health Accreditation Partner.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Sep 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Sep 5, 2024: reaccreditation inspection by the Community Health Accreditation Partner2 deficiencies
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Supervision of hospice aides (42 CFR 418.76(h)(1)(i))
The inspectors’ words, 552 words
“It is required that hospice aides are supervised by a registered nurse who makes an on-site visit to the patient’s home no less frequently than every 14 days to assess the quality of care and services provided by the hospice aide. Ensure that services ordered by the hospice Interdisciplinary Group (IDG) meet the patient’s need, the hospice aide does not need to be present. This standard was not met as evidenced by clinical record review, document review and interview. In 5 of 13 (38%) clinical records reviewed for patients who elected hospice aide services revealed the agency did not ensure hospice aides were supervised by a registered nurse (RN) who visits the patient’s home no less frequently than every 14 days. Document 1: Agency Policy titled Hospice Aide Services (no date) stated in part “Supervision of Hospice Aides. A Registered Nurse (RN) supervisor will possess at least 2 years of community based hospice or home health experience and will make an on-site visit to the patient’s home no less frequently than every 14 days.” Clinical Record 2: The plan of care (POC) dated to begin on 06/21/2024 ordered aide visits to be provided 5 times per week. Aide services were documented as provided as ordered from 06/21/2024 to 08/19/2024, yet the record lacked evidence of an aide supervisory visit every fourteen (14) days. Aide supervisory visits were completed on 07/01/2024 and 07/22/2024 which is a frequency of twenty-one (21) days, next aide supervisory visit was completed on 08/12/2024 which is a frequency of twenty-one (21) days. Clinical Record 3: The plan of care (POC) dated to begin on 07/03/2024 ordered aide visits to be provided 3 times per week. Aide services were documented as provided as ordered from 07/03/2024 to 09/30/2024, yet the record lacked evidence of an aide supervisory visit every fourteen (14) days. One aide supervisory visit was completed on 08/13/2024, which is 41 days from the start of the benefit period. Clinical Record 4: The plan of care (POC) dated to begin on 06/27/2024 ordered aide visits to be provided 1 time a week. Aide services were documented as provided as ordered from 06/27/2024 to 08/25/2024 beginning on 07/02/2024, yet the record lacked evidence of an aide supervisory visit every fourteen (14) days. Aide supervisory visit was completed on 08/13/2024. This is forty-eight days since the start of the benefit period. Clinical Record 6: The plan of care (POC) dated to begin on 07/08/2024 ordered aide visits to be provided 5 times per week for 8 weeks then 4 times a week for 1 week. Aide services were documented as ordered from 07/08/2024 to 08/30/2024, yet the record lacked evidence of any aide supervisory visit being completed from 07/08/2024 through 08/30/2024. Clinical Record 10: The plan of care (POC) dated to begin on 06/19/2024 ordered aide visits to be provided 1 time per week then 2 times per week. Aide services were documented as ordered, yet the record lacked evidence of an aide supervisory visit every fourteen (14) days. Aide supervisory visit was documented on 07/19/2024 and again on 08/30/2024 this is forty-four (44) days. During a joint review of the clinical record on 09/04/2024, the Director of Clinical Operations/DON stated, “There is a button they are supposed to press for the aide supervision, but it was not done.””
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Discharge or transfer of care (42 CFR 418.104(e)(2)(i))
The inspectors’ words, 158 words
“It is required that if a patient revokes the election of hospice care or is discharged from hospice per hospice regulation §418.26 (i.e., no longer terminally ill), the hospice forwards to the patient’s attending physician, a copy of the hospice discharge summary and the patient’s record, if requested. This standard was not met as evidenced by clinical record review and interview. In 1 of 2 (50%) records reviewed for patients discharged from the hospice revealed that the record lacked evidence of a written discharge summary, and that the discharge summary was forwarded to the attending physician. Clinical Record 13: The patient was discharged from services on 06/20/2024. The record lacked evidence that a discharge summary was written and forwarded to the attending physician. The Director of Operation/Director of Nursing stated in an interview during a joint review of the clinical record on 09/05/2024 that they had previously been on paper and are still working on the electronic process.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Sep 5, 2024 | Reaccreditation inspection by the Community Health Accreditation Partner | 2 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Nov 18, 2015.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 7.9 nurse care minutes per routine home care day, 6.1% of skilled nursing minutes at weekends and a visit near death for 81% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 100% at home.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 7.9 min |
| Skilled nursing minutes at weekends | 6.1% |
| Visits near death | 81.0% of patients who died |
Who owns it?
- 7 owners or officers are people: Norma Rodriguez (owns 5% or more directly, 33.4%); Norma Rodriguez (managing employee (on the payroll), 33.4%); Yolanda Torres (owns 5% or more directly, 33.3%); Yolanda Torres (managing employee (on the payroll), 33.3%); Carolina Alvarado (owns 5% or more directly, 33.3%); Carolina Alvarado (managing employee (on the payroll), 33.3%); Hector Alberto Payan (managing employee (under contract)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- In CMS’s survey of family caregivers (Oct 1, 2023 to Sep 30, 2025): 70% rated it 9 or 10 out of 10, and 77% would definitely recommend it.
- CMS’s Hospice Care Index: 7 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 45.9% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 7 of 10 |
How does it compare nearby?
- Of the 24 hospices CMS’s data show serving patients in ZIP code 79904, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 2.5; this one had 2.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Am Hospice Inc. This hospice | 2 |
| Hospice of El Paso Inc. | 0 |
| Enhabit Hospice | 1 |
| Gentiva | 8 |
| Envision Hospice | 0 |
| Global Hospice Care Inc. | 18 |
| Elara Caring | 0 |
| New Age Hospice - El Paso | 0 |
| Ayuda Home Health Care Services LLC | 4 |
| 1st Choice Home Health | 7 |
| Urgent Care Hospice Inc. | 2 |
| Three Oaks Hospice | 5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.