Baylor Scott & White Hospice - Temple
A hospice in Temple, Texas 76502
5701 Airport Road, Pod M195, Temple, Texas 76502. (254) 724-4090.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 8 deficiencies cited in the last three years
- 3of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
8 deficiencies cited in the last three years
The middle of the 29 hospices serving ZIP code 76502 had 4.
The last inspection on record was on Jun 28, 2024: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
8 deficiencies in 1 month of the last 36. Last cited Jun 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jun 28, 2024: reaccreditation inspection by The Joint Commission8 deficiencies
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Initial & comprehensive assessment of patient (42 CFR 418.54)
“Observed in Record Review. In 1 of 20 patient records reviewed, the hospice did not conduct and document a patient-specific comprehensive assessment and reassessment including all areas of hospice care related to the palliation and management of the terminal illness and related conditions. In RRNHV#9, it was noted the patient was treated with oral antibiotics for an infected laceration to the lower extremity. There was no assessments of the laceration/wound performed and documented by the registered nurse per organizational standards/policy. This was reviewed and verified with the Hospice Manager. 
”
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 115 words
“Observed in Record Review. In 2 of 20 patient records reviewed, the written plan of care was not based on the patient’s goals and the timeframes, settings, and services required to meet those goals. In RRHV#1, the patient was admitted to hospice general in-patient care for pain/symptom management with an assessed pain rating of 5. The plan of care goals did not include the patient’s pain goal(s) and the timeframe to meet the goal(s). In RRHV#2, the goal for the patient’s anxiety/agitation was documented as: Patient’s anxiety/agitation will be treated throughout hospice care. This plan of care goal was not patient-specific, with no short/long-term timeframe(s) noted. This was reveiwed and verified with the Hospice Manager.”
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Content of plan of care (42 CFR 418.56(c)(1))
The inspectors’ words, 114 words
“Observed in Record Review. In 3 of 20 patient records reviewed, the plan of care did not include all services needed for the palliation and management of the terminal illness and related conditions, including interventions to manage pain and symptoms. In RRHV#4 and RRNHV#2, the most recent Certificate of Terminal Illness (CTI) documented by the hospice medical director indicated the patient had difficulty swallowing. The swallowing difficulties and related precautions were not included on the patient’s plan of care. In RRNHV#4, the RN assessed the patient had difficulty swallowing at the initial assessment, but this was not included in the hospice plan of care. This was reveiwed and verified with the Hospice Manager. 
”
-
Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 262 words
“Observed in Record Review. In 6 of 20 patient records reviewed, the plan of care did not include all services needed for the palliation and management of the terminal illness and related conditions, including medications and treatment necessary to meet the patient’s needs. In RRHV#4, the patient’s plan of care included medication orders for Ondansetron and Prochlorperazine as needed for nausea with no clear indications for use (which prn medication to take when). The plan of care also included prn orders for Lorazepam 0.5mg tablet, Lorazepam 2 mg/ml concentrate, and Lorazepam topical for anxiety/agitation with no clear indications for use. In RRNHV#2, the plan of care included prn Lorazepam oral tablets and Lorazepam topical for anxiety/agitation with no clear indications for use. RRNHV#3, the patient’s plan of care included multiple prn pain medication orders, including two (2) orders for Dilaudid (tablets and solution), Acetaminophen, and Norco with no clear indications for use. In RRNHV#4, the plan of care included three (3) orders for Lorazepam (SL tablet, tablet, and concentrated solution) with no clear indications for use. 
In RRNHV#5, prn pain medication orders for Tylenol oral tablet, Tylenol Suppository, Ibuprofen, and Morphine Sulfate concentrated solution were included in the patient’s plan of care with no clear indications for use. In RRNHV#8, the plan of care included prn orders for Dilaudid liquid and tablets with no clear indications for use. The patient’s order for Methadone (2.5mg by mouth twice a day and 5 mg once a day) was also noted to be incomplete/unclear. This was reveiwed and verified with the Hospice Clinical Manager. 
”
-
Hospice aide assignments and duties (42 CFR 418.76(g)(1))
“Observed in Record Review. In 5 of 15 patient records reviewed, the registered nurse responsible for hospice aide supervision did not prepare written patient care instructions for the hospice aide. In RRNHV#2, RRNHV#6, RRNHV#7, RRNHV#8, and RRNHV#9, the patient was on home oxygen. The aide plan of care did not provide instructions as to whether the oxygen could be removed for the bath and personal care/services provided by the hospice aide. This was reviewed and verified with the Hospice Manager.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(2)(ii))
The inspectors’ words, 243 words
“Observed in Record Review. In 5 of 15 patient records reviewed, the hospice aide did not provide services that were ordered in the plan of care. In RRHV#2, the aide plan of care included a shampoo and oral care to be provided every visit. It was noted in the most recent aide visit note that the shampoo and oral care were not marked as completed on the aide visit note, with no documented explanation as to why these tasks were not performed by the aide. In RRNHV#3, the hospice aide did not complete assigned tasks on the aide plan of care including changing bed linens, assist with toileting, and shaving. The aide also documented the patient’s face and hands were washed during the visit, but the care plan indicated a shower was to be provided. In RRNHV#7 the aide did not change bed linens, assist with oral care, and assist with shampoo as outlined on the hospice aide plan of care. In RRNHV#8, the hospice aide documented on the visit report that the patient was transported to the bathroom per wheelchair and a shower was provided. The aide care plan indicated the patient was to be receive a bed bath. RRNHV#13, the hospice aide did not perform/document tasks included in the aide plan of care, including apply lotion, change adult brief, clean perineal area, assist with transfers using walker, and assist with repositioning. This was reveiwed and verified with the Hospice Manager. 
”
-
Discharge or transfer of care (42 CFR 418.104(e)(3)(i))
“Observed in Record Review. In 2 of 3 patient records reviewed, the hospice discharge summary did not include a summary of the patient’s treatments, symptoms, and pain management. In RRDC#2 and RRDC#3, it was noted in the patient’s discharge summary that the section for the summary of hospice care/services was not completed. This was reveiwed and verified with the Hospice Manager.”
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Use and mintenance of equipment and supplies (42 CFR 418.106(f)(2))
The inspectors’ words, 102 words
“Observed in Patient Home. In 1 of 6 home visits conducted, the organization did not provide education and training based on each patient’s needs and abilities, including procedures to follow if care, treatment, or services were disrupted by a disaster or an emergency. In RRHV#2, the patient was cared for by 24/7 caregivers in the home, with no family in the area. It was noted the individual evacuation plan in the home folder was incomplete and did not outline a plan for evacuating the bedbound patient in the event of a emergency/disaster. This was reveiwed and verified with the Hospice Manager. 
”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jun 28, 2024 | Reaccreditation inspection by The Joint Commission | 8 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Dec 17, 1998.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 9.6 nurse care minutes per routine home care day, 7.6% of skilled nursing minutes at weekends and a visit near death for 96.4% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 70% at home, 10% in assisted living, 10% in a nursing facility, 8% in a skilled nursing facility, 3% in a hospital.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 9.6 min |
| Skilled nursing minutes at weekends | 7.6% |
| Visits near death | 96.4% of patients who died |
Who owns it?
- Scott & White Healthcare and Baylor Scott & White Health run it.
- 27 owners or officers are people: William Rogers (runs it (operational or managerial control), 0%); Mark L Montgomery (runs it (operational or managerial control), 0%); Morris E Foster (runs it (operational or managerial control), 0%); Mark W English (runs it (operational or managerial control), 0%); Gregory Haralson (corporate director, 0%); Gregory Haralson (managing employee (on the payroll), 0%); Gregory Haralson (runs it (operational or managerial control), 0%); Tresa Muir Mcneal (runs it (operational or managerial control), 0%); Christopher Olsen (corporate director, 0%); Christopher Olsen (managing employee (on the payroll), 0%); Christopher Olsen (runs it (operational or managerial control), 0%); Thomas Burdett (runs it (operational or managerial control), 0%); Terry Maness (runs it (operational or managerial control), 0%); Dominic Lucia (runs it (operational or managerial control), 0%); William D Digaetano (runs it (operational or managerial control), 0%); Muralidhar Jatla (runs it (operational or managerial control), 0%); Jim Kruse (runs it (operational or managerial control), 0%); Nelda Trevino (runs it (operational or managerial control), 0%); Sairin Maredia (corporate director, 0%); Sairin Maredia (other role (CMS gives no detail), 0%); Aval-Na’ree S Green (runs it (operational or managerial control), 0%); Angel Eduardo Caldera (runs it (operational or managerial control), 0%); Arundhati Rao (runs it (operational or managerial control), 0%); Kristen Leslie Manos (corporate director, 0%); Andra Liemandt (runs it (operational or managerial control), 0%); Jarvis Parsons (runs it (operational or managerial control), 0%); Megan Kiella (corporate director, 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Scott & White Healthcare | Runs it (operational or managerial control) | Feb 25, 2009 | |
| Baylor Scott & White Health | Runs it (operational or managerial control) | Mar 1, 2014 | |
| Baylor Scott & White Holdings | Other role (CMS gives no detail) | Mar 1, 2014 |
What do families say?
- Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 81% rated it 9 or 10 out of 10, and 83% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 86.84% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 68% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 3 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 29 hospices CMS’s data show serving patients in ZIP code 76502, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 4; this one had 8.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Baylor Scott & White Hospice - Temple This hospice | 8 |
| Embrace Hospice | 2 |
| True Heart Hospice LLC | 5 |
| True Heart Hospice and Palliative Care of Texas LLC | 1 |
| Enhabit Hospice | 0 |
| Gentiva | 8 |
| Care and Grace Home Health and Hospice | 2 |
| Hospice of South Texas Inc. | 4 |
| Embrace Hospice | 1 |
| Solaris Hospice Inc. | 5 |
| Providence Hospice | 26 |
| Amedisys Hospice of San Antonio | 14 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.