Embrace Hospice
A hospice in Austin, Texas 78759
9111 Jollyville Road, Suite 200, Austin, Texas 78759. (512) 772-4015.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 1 deficiency cited in the last three years
- Not rated family caregiver rating
- 8of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
1 deficiency cited in the last three years
The middle of the 47 hospices serving ZIP code 78759 had 3.
The last inspection on record was on Mar 20, 2026: a recertification inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Mar 2026. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Mar 20, 2026: recertification inspection by the state1 deficiency
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Services (42 CFR 418.100(c)(1))
The inspectors’ words, 224 words
“Based on record review and interview, the agency failed to maintain an effective volunteer program in that the agency had no volunteers that provided administrative or direct patient care for the period January 2024- December 2025.The failure of the agency to provide direct patient care volunteers had the potential to affect all current and future patients who require assistance from volunteers to have their needs met. Findings Included:An Entrance Conference was conducted on 03/17/2026 at 9:30 a.m. with the A/SN. The A/SN was advised the purpose of the visit was to conduct a relicensure survey and investigation of Intake #1047300. Volunteer Services and volunteer activities documentation for the years 2024 – 2025 were requested for review.An interview was conducted on 03/19/2026 at 3:26 p.m. regarding the agency’s volunteer program. The A/SN stated the agency did not have a volunteer program in 2024 or 2025. The surveyor asked if the agency currently has a volunteer program. The A/SN stated, “No. We are trying to hire a Volunteer Coordinator to get a volunteer program started.Review of the agency’s online Policy and Procedure Manual revealed a policy titled Volunteer Services, Policy No. 9-024.1, Revised 05/11/20, The policy read in part, “The hospice will provide volunteer services under the direction of a Volunteer Coordinator and with the assistance of trained volunteers will be identified in appropriate job descriptions.””
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Mar 20, 2026 | Recertification inspection by the state | 1 deficiency cited |
Is it certified?
- Medicare-certified hospice since Dec 2, 1994.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 15.9 nurse care minutes per routine home care day, 10.4% of skilled nursing minutes at weekends and a visit near death for 98.7% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 55% at home, 27% in assisted living, 15% in a nursing facility, 3% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 15.9 min |
| Skilled nursing minutes at weekends | 10.4% |
| Visits near death | 98.7% of patients who died |
Who owns it?
- Abode Healthcare Texas, LLC owns 100% directly since Nov 1, 2018.
- 9 owners or officers are people: Jennifer D Hall (corporate officer); Jennifer D Hall (corporate director); Jennifer Phipps (corporate officer); Margaret Sherry Pemberton (corporate officer); Margaret Sherry Pemberton (corporate director); Lisa Michelle Brown (managing employee (on the payroll), 0%); Jon Wilder (corporate officer); Jon Wilder (corporate director); Matthew A Brimberry (managing employee (under contract), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Silverton Abode Holding Corporation | Owns 5% or more through other companies | 100% | Nov 1, 2018 |
| Brightspring Health Holdings Corp | Owns 5% or more through other companies | 100% | Apr 16, 2021 |
| Silverton Intermediate Holdings, Inc. | Owns 5% or more through other companies | 100% | Aug 28, 2019 |
| Phoenix Guarantor Inc. | Owns 5% or more through other companies | 100% | Apr 16, 2021 |
| Res-Care Inc. | Owns 5% or more through other companies | 100% | Apr 16, 2021 |
| Silverton Holdings, Inc. | Owns 5% or more through other companies | 100% | Aug 28, 2019 |
| Phoenix Intermediate Holdings Inc. | Owns 5% or more through other companies | 100% | Apr 16, 2021 |
| Abode Healthcare Texas, LLC | Owns 5% or more directly | 100% | Nov 1, 2018 |
| Abode Healthcare, Inc. | Owns 5% or more through other companies | 100% | Nov 1, 2018 |
| Brightspring Health Services Inc. | Owns 5% or more through other companies | 100% | Apr 16, 2021 |
| Silverton Abode, LLC | Owns 5% or more through other companies | 100% | Nov 1, 2018 |
| Kkr Phoenix Aggregator L.P. | Owns 5% or more through other companies | 48% | Apr 16, 2021 |
| Kkr Americas Fund Xii LP | Owns 5% or more through other companies | 42% | Apr 16, 2021 |
| Walgreen Co | Owns 5% or more through other companies | 20% | Apr 16, 2021 |
| Walgreens Holding Company | Owns 5% or more through other companies | 20% | Apr 16, 2021 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 8 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 68.2% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 8 of 10 |
How does it compare nearby?
- Of the 47 hospices CMS’s data show serving patients in ZIP code 78759, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 3; this one had 1.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Hospice Austin | 2 |
| Embrace Hospice This hospice | 1 |
| Amedisys Hospice | 6 |
| Halcyon Home LLC | 1 |
| Suncrest Hospice | 4 |
| Carefor Hospice, LLC | 3 |
| Gentiva | 11 |
| Three Oaks Hospice | 9 |
| New Century Hospice of Austin | 9 |
| Heart to Heart Hospice of Austin Ltd | 5 |
| Accentcare Hospice & Palliative Care - Austin | 6 |
| Beacon Hospice of Austin | 21 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.