Heartland Hospice Services
A hospice in Myrtle Beach, South Carolina 29577
2050 Corporate Centre Drive, Suite 220, Myrtle Beach, South Carolina 29577. (843) 444-0813.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 23, 2026.
- 6 deficiencies cited in the last three years
- 3of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
6 deficiencies cited in the last three years
The middle of the 19 hospices serving ZIP code 29577 had 6.
The last inspection on record was on Jan 31, 2024: a reaccreditation inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
6 deficiencies in 1 month of the last 36. Last cited Jan 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jan 31, 2024: reaccreditation inspection by the Accreditation Commission for Health Care6 deficiencies
-
Rights of the patient (42 CFR 418.52(c)(2))
“Upon client record review, 1 of 19 (Patient #1) did not have evidence that the plan of care included IDG’s documentation of the patient’s or families level of understanding, involvement and agreement with the plan of care. Patient #1: On 12-20-23, 12-24-23, 12-27-23, 1-9-23, 1-14-23 and 1-22-23, the SN documented the patient was not taking, or the family was not giving Oxycodone due to the unwanted side effects of the medication. Oxycodone remains on the plan of care upon documentation review.”
-
Content of comprehensive assessment (42 CFR 418.54(c)(6))
The inspectors’ words, 219 words
“Upon patient record review, 5 of 19 (Patient #1,#2, #11, #13, #14) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: • Effectiveness of drug therapy • Drug side effects • Actual or potential drug interactions • Duplicate drug therapy • Drug therapy currently associated with laboratory monitoring Patient #1: On 12-6-23 the SN documented the patient, “wears O2 mostly at night.” O2 is not on the medication profile. Patient #2: On 10-29-23, the SN documented the patient used, “O2 10L via NC during the day and uses Bipap at night.” The medication profile only listed Bipap as the route for O2 and not NC. Patient #11:On 1-18-24, the SN documented the patient was using “Oxycodone” “3xday” . There was no evidence the patient was using Oxycodone, but was using Hydrocodone. Patient #13: On 1-9-24, the SN documented the patient had “mild neck and back pain for which he takes Ibuprofen.” Ibuprofen was not on the medication profile. Patient #14: On 11-26-23, the SN documented the family was, “not giving melatonin as ordered” and on 1-8-24, the SN documented, “Tylenol use is effective with pain management.” Neither drug is on the medication profile.”
-
Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 100 words
“Upon patient record review, 2 of 19 (Patient #13,#14) did not have evidence the plan of care includes all services necessary for the palliation and management of the terminal illness including medications and treatments. Patient #13: On 1-9-24, the SN documented the patient had “mild neck and back pain for which he takes Ibuprofen.” however, there was no evidence of an order. Patient #14: On 11-26-23, the SN documented the family was, “not giving melatonin as ordered” and on 1-8-24, the SN documented, “Tylenol use is effective with pain management.” There was no evidence of an order for either medication.”
-
Review of the plan of care (42 CFR 418.56(d))
The inspectors’ words, 124 words
“Upon patient record review, 2 of 19 (Patient #1,#7) did not have evidence that a revised plan of care includes information from the patient’s updated comprehensive assessment and must note the patient’s progress towards outcome/goals from the plan of care. Patient #1: 12-17-23, the SN documented the patient had a “boil on the R buttock” and notified the MD, and on 1-8-24, the SN documented the wound was healed. There was no plan of care or interventions for integumentary issues. Patient #7: On 12-23-23, the SN documented the patient had a “skin tear” and the “son applied steri-strips.” On 1-15-24, the SN documented patient had “fungal rash between legs” and “skin tears with transfers”. There was no care plan or interventions for integumentary status.”
-
Coordination of services (42 CFR 418.56(e)(2))
The inspectors’ words, 94 words
“Upon client record review, 1 of 19 (Patient #2) did not have evidence that the IDG ensures that the care and services are provided in accordance with the plan of care. Patient #2: On the Plan of care dated 11-2-23, the MSW frequency was listed as 1wk1, and on the plan of care dated 11-29-23, there was no frequency for the MSW, but the plan of care indicated, “MSW to evaluate patient and develop POC to be signed by MD.” There was no MSW visit during the dates covered by the plans of care.”
-
Hospice aide assignments and duties (42 CFR 418.76(g)(1))
“Upon patient record review, 1 of 19 (Patient #3) did not have evidence in the patient record that hospice aide assignments and duties are: • There is evidence in the patient record that the plan of care; indicate what tasks are to be done by the Aide and the frequency of these tasks. Patient #3: The aide care plan dated 11-2-23 showed “shower” and “bed bath” were assigned every visit. COS”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jan 31, 2024 | Reaccreditation inspection by the Accreditation Commission for Health Care | 6 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Apr 25, 2002.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 12.4 nurse care minutes per routine home care day, 10.5% of skilled nursing minutes at weekends and a visit near death for 97% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 77% at home, 14% in assisted living, 6% in a nursing facility, 2% in a skilled nursing facility, 1% in a hospital, 1% in an inpatient hospice.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 12.4 min |
| Skilled nursing minutes at weekends | 10.5% |
| Visits near death | 97.0% of patients who died |
Who owns it?
- Curo Health Services Holdings, Inc. owns 100% directly since Jun 6, 2014.
- 7 owners or officers are people: Melissa Kawakami (managing employee (on the payroll), 0%); Ronald C Lazas (corporate officer, 0%); David Robinson Arnold (corporate officer, 0%); David Robinson Arnold (runs it (operational or managerial control), 0%); Thomas Joseph Dolan (corporate officer, 0%); David Allen Causby (corporate officer, 0%); Janet L Combs (corporate officer, 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Ch Services Midco Holdings Inc. | Owns 5% or more through other companies | 100% | Feb 5, 2015 |
| Curo Health Services Holdings, Inc. | Owns 5% or more directly | 100% | Jun 6, 2014 |
| Charlotte Midco, LLC | Owns 5% or more through other companies | 100% | Aug 11, 2022 |
| Falcon Hospice, LP | Owns 5% or more through other companies | 100% | Aug 11, 2022 |
| Charlotte Buyer, Inc. | Owns 5% or more through other companies | 100% | Jul 11, 2018 |
| Kah Hospice Company, Inc. | Owns 5% or more through other companies | 100% | Mar 1, 2022 |
| Ch Services Group Holdings Inc. | Owns 5% or more through other companies | 100% | Feb 5, 2015 |
| Ch Services Holdings Inc. | Owns 5% or more through other companies | 100% | Jun 6, 2014 |
| Cd&r Falcon Holdings, LP | Owns 5% or more through other companies | 60% | Aug 11, 2022 |
| Kentucky Homecare Parent Inc. | Owns 5% or more through other companies | 40% | Aug 11, 2022 |
| Kentucky Homecare Holdings, Inc. | Owns 5% or more through other companies | 40% | Aug 11, 2022 |
| Humana Inc. | Owns 5% or more through other companies | 40% | Aug 11, 2022 |
| Centerwell Health Services Inc. | Owns 5% or more through other companies | 40% | Dec 22, 2022 |
What do families say?
- Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 84% rated it 9 or 10 out of 10, and 79% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 99.07% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 61.6% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 3 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 19 hospices CMS’s data show serving patients in ZIP code 29577, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 6; this one had 6.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Heartland Hospice Services This hospice | 6 |
| Medical Services of America Hospice - Coastal | Not given |
| Lower Cape Fear Lifecare | 5 |
| Angelic Health of SC LLC | 6 |
| Sunrise Hospice | 4 |
| Lower Cape Fear Lifecare | 0 |
| Tidelands Community Hospice/Tidelands Community Ho | 19 |
| Hospice and Palliative Care of the Piedmont | Not given |
| Mcleod Hcs - Hospice of the Pee Dee | 11 |
| Gentiva | 10 |
| Amedisys Hospice of South Carolina | 14 |
| United Hospice of the Pee Dee | Not given |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
-
Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.