Open Arms Hospice
A hospice in Simpsonville, South Carolina 29680
1836 West Georgia Road, Simpsonville, South Carolina 29680. (864) 688-1700.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 1 deficiency cited in the last three years
- 4of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
1 deficiency cited in the last three years
The middle of the 26 hospices serving ZIP code 29680 had 8.
The last inspection on record was on Mar 20, 2025: an initial inspection by the Community Health Accreditation Partner.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Mar 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Mar 20, 2025: initial inspection by the Community Health Accreditation Partner1 deficiency
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 602 words
“It is required that each patient’s individualized written plan of care: reflects patient and family goals; [and] identifies planned interventions based on problems identified in the initial and updated comprehensive assessments. This standard was not met as evidenced by clinical record review and interview. In 5 of 23 (22%) clinical records reviewed, the agency did not ensure that the plan of care included goals and interventions based on problems identified in the patient’s comprehensive assessment. Clinical Record 3: The patient elected the hospice benefit on 01/17/2025 with the diagnoses of acute and chronic respiratory failure. In the initial Registered Nurse (RN) assessment dated 01/17/2025, the RN documented that the patient reported severe back pain. The patient’s medications included hydrocodone and tramadol. The plan of care documented the patient intervention, “SN-monitor pain level using appropriate pain scale.” On 02/12/2025, the patient reported “9/10” pain; on 03/17/2025, the patient reported “8/10” pain. In the initial and updated plans of care dated 01/17/2025, 02/19/2025, 03/05/2025, and 03/19/2025, there were no documented goals for pain. During a joint record review and interview on 0318/2025, the Administrator confirmed that no goals were documented for the patient’s pain. Clinical Record 5: The patient elected the hospice benefit on 02/17/2025 with a diagnosis of Parkinson’s Disease with a documented associated diagnosis of dysphagia. In the RN’s initial assessment dated 02/17/2025, the RN documented, “patient has swallowing difficulties and poor intake. Recommended thickened liquids and meds given in applesauce.” The plan of care did not include documentation of an intervention or goal based on the patient’s problem with dysphagia. During a joint record review and interview on 03/19/2025, the Administrator confirmed no goals or interventions were documented for the patient’s identified problem of dysphasia. Clinical Record 7: The patient elected the hospice benefit on 01/31/2025 with a diagnosis of malignant neoplasm of the brain. The patient resided in an assisted living facility (ALF). On 02/13/2025, the patient was transferred from the inpatient unit (IPU) to an assisted living facility (ALF). The RN “tuck-in” visit note dated 02/13/2025 documented, “Wound to sacrum area assessed with facility wound nurse; facility nurse to apply dressing every day and prn.” The RN documented assessing the sacral wound on 02/20/2025 and 03/06/2025. The plan of care did not include documentation of a goal addressing the patient’s sacral wound. During a joint record review and interview on 03/19/2025, the Administrator confirmed no goals were documented to address the sacral wound. Clinical Record 9: The patient elected the hospice benefit on 03/01/2025 with a diagnosis of respiratory failure with hypoxia. On 03/01/2025, the RN’s initial assessment documented “esophageal stricture, drinks 1-2 cups of coffee a day with difficulty swallowing and increasing secretions. Patient admits that he is no longer taking his po medications due to difficulty swallowing.” The plan of care did not include documentation of interventions or goals based on the patient’s difficulty swallowing. During a joint record review and interview on 03/19/2025, the Administrator confirmed that no goals or interventions were documented for the patient’s difficulty swallowing. Clinical Record 11: The patient elected the hospice benefit on 02/24/2025 with a diagnosis of chronic combined systolic and diastolic heart failure. On 02/24/2025, the RN documented the patient’s back pain as “1/10;” on 02/25/2025, “5/10;” and on 03/04/2025, “back and hip 5/10.” On 02/24/2025, the patient started taking “Tramadol 50mg q4hrs prn.” On 03/04/2025, the patient started taking “Dilaudid 1mg/ml oral liquid q2hrs prn.” The plan of care did not include documentation of goals for pain. During a joint record review and interview on 03/20/2025, the Administrator confirmed that no goals were documented for the patient’s pain.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Mar 20, 2025 | Initial inspection by the Community Health Accreditation Partner | 1 deficiency cited |
Is it certified?
- Medicare-certified hospice since Aug 15, 1991.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 14.4 nurse care minutes per routine home care day, 12.5% of skilled nursing minutes at weekends and a visit near death for 85.7% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 76% at home, 12% in assisted living, 1% in a nursing facility, 2% in a skilled nursing facility, 7% in an inpatient hospice, 2% elsewhere.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 14.4 min |
| Skilled nursing minutes at weekends | 12.5% |
| Visits near death | 85.7% of patients who died |
Who owns it?
- Compassus Bsmh St Francis Hospice Holdco LLC owns 100% directly since Apr 23, 2024.
- 5 owners or officers are people: John Cullen (corporate officer); Catherine Sloan (corporate officer); Russell G Adkins (corporate officer); Patrick Carey (managing employee (under contract)); Michael Asselta (corporate officer).
- A private-equity firm is among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Compassus Bsmh South Carolina LLC | Owns 5% or more through other companies | 100% | Apr 23, 2024 |
| Compassus Bsmh Greenville LLC | Owns 5% or more through other companies | 100% | Apr 23, 2024 |
| Compassus BSMH Holdings LLC | Owns 5% or more through other companies | 100% | Apr 23, 2024 |
| Compassus Bsmh St Francis Hospice Holdco LLC | Owns 5% or more directly | 100% | Apr 23, 2024 |
| Compassus Parent, Inc. | Owns 5% or more through other companies | 50% | May 1, 2024 |
| Fc Compassus LLC | Owns 5% or more through other companies | 50% | May 1, 2024 |
| Compassus Holdings LP | Owns 5% or more through other companies | 50% | May 1, 2024 |
| Bon Secours Mercy Health Inc. | Owns 5% or more through other companies | 50% | May 1, 2024 |
| Compassus Intermediate, Inc. | Owns 5% or more through other companies | 50% | May 1, 2024 |
| Ti V Asc Compassus Investment Aggregator, L.P. | Owns 5% or more through other companies | 48.75% | May 1, 2024 |
| Ti V Compassus Investment Aggregator, L.P. | Owns 5% or more through other companies | 24.92% | May 1, 2024 |
| Ascension Towerbrook Healthcare Opportunities LP | Owns 5% or more through other companies | 23.82% | May 1, 2024 |
| Ascension Capital LLC | Owns 5% or more through other companies | 23.81% | May 1, 2024 |
| Ascension Health Alliance | Owns 5% or more through other companies | 23.81% | May 1, 2024 |
| Towerbrook Investors V (Onshore) LP | Owns 5% or more through other companies | 14.98% | May 1, 2024 |
| Towerbrook Investors V (892), L.P. | Owns 5% or more through other companies | 7.11% | May 1, 2024 |
What do families say?
- Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 89% rated it 9 or 10 out of 10, and 89% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 96.59% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 56.4% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 4 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 26 hospices CMS’s data show serving patients in ZIP code 29680, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 8; this one had 1.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Open Arms Hospice This hospice | 1 |
| Heartland Hospice Services - Greenville | 14 |
| Spartanburg Regional Med Ctr Hospice | 13 |
| Hospice of the Upstate, Inc. | Not given |
| Hospice and Palliative Care of the Piedmont | Not given |
| Prisma Health Hospice of the Foothills | 2 |
| Hospice & Palliative Care Palmetto Region- Greenville County | 16 |
| Lutheran Hospice | 11 |
| Interim Healthcare of the Upstate Hospice | 16 |
| Gentiva | 10 |
| Agape Care South Carolina II | 6 |
| Gentiva | 10 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.