Hearth Record

Residential Hospice NW Oh

A hospice in Maumee, Ohio 43537

1745 Indian Wood Circle, Suite 252, Maumee, Ohio 43537. (567) 218-2075.

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The short answer

Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.

The last 24 months 8 deficiencies in 1 month of the last 36. Last cited Jul 2024. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean2
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

8 deficiencies cited in the last three years

The middle of the 16 hospices serving ZIP code 43537 had 8.5.

The last inspection on record was on Jul 25, 2024: an initial inspection by the Accreditation Commission for Health Care.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

When those deficiencies happened

8 deficiencies in 1 month of the last 36. Last cited Jul 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.

8 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Jul 25, 2024: initial inspection by the Accreditation Commission for Health Care8 deficiencies
  • Content of comprehensive assessment (42 CFR 418.54(c)(6))

    The inspectors’ words, 119 words

    “Upon patient record review, 2 of 14 (Patient #4,#6) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: • Effectiveness of drug therapy • Drug side effects • Actual or potential drug interactions • Duplicate drug therapy • Drug therapy currently associated with laboratory monitoring Patient 4 and 6:The medication profile includes entries for Acetaminophen 325 mg po q 6 hours as needed and Acetaminophen 650 mg suppository as needed q 4 hours. There is no evidence that the medication profile includes instructions on a maximum daily dosage of acetaminophen 4000mg daily. COS”

    Rule L0530. Standard-level.

  • Approach to service delivery (42 CFR 418.56(a)(1))

    The inspectors’ words, 96 words

    “Upon patient record review, 1 of 14 (Patient #6) did not have evidence that a Registered Nurse is designated to ensure continuous assessment of the patient and family’s needs and to coordinate activities with other members of the interdisciplinary group (IDG). The IDG must work together and is responsible for supervision of the care and service for each patient and family. Patient 6:The medical record includes nursing documentation on 7/22/24 and 7/17/24 of patient’s pain level of 6 and 9 respectively. There is no documented evidence of a follow up assessment of the patient’s pain level.”

    Rule L0540. Standard-level.

  • Content of plan of care (42 CFR 418.56(c))

    The inspectors’ words, 118 words

    “Upon patient record review, 1 of 14 (Patient #8) did not have evidence in the patient record that the hospice has developed an individualized written plan of care for each patient. The plan of care must reflect patient/family goals and interventions based on the problems identified in the initial, comprehensive, and updated comprehensive assessments. The plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions. Patient 8:The medical record includes documentation that the patient uses oxygen 2 liters per minute as needed for shortness of breath. There is no evidence that the plan of care includes active problems, goals and interventions for the management and safety of oxygen.”

    Rule L0545. Standard-level.

  • Content of plan of care (42 CFR 418.56(c)(4))

    The inspectors’ words, 197 words

    “Upon patient record review, 3 of 14 (Patient #2,#4,#10) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including medications and treatments. Patient 2:The plan of care includes an order dated 6/18/24 for boost orally 2 times daily as supplemental nutrition. There is no evidence that the order includes an amount of boost to be provided to the patient. COS Patient 4:The plan of care includes an order for oxygen to be used at 3 liters per minute via nasal cannula as needed for shortness of breath. There is nursing documentation that on 6/17/24 the oxygen is being delivered at 2.5 liters per minute and on 6/21/24, 6/26/24 and 6/28/24 the oxygen is being delivered at 2 liters per minute. Patient 10:The plan of care includes an order dated 7/12/24 for wound care to left toe and foot noting clean gently with soap and water, pat dry, apply band aid during the day and remove band aid and sock and leave open to air at night. There is no evidence that the order includes who is to perform the treatment. COS”

    Rule L0549. Standard-level.

  • Review of the plan of care (42 CFR 418.56(d))

    The inspectors’ words, 139 words

    “Upon patient record review, 3 of 14 (Patient #1,#2,#9) did not have evidence that a revised plan of care includes information from the patient’s updated comprehensive assessment and must note the patient’s progress towards outcome/goals from the plan of care. Patient 1 and 2: The medical record contains documentation of the discontinuation of visits by the music therapist. There is no evidence of an update to the plan of care to remove problem, goals and interventions for music therapy. COS Patient 9:The medical record contains nursing documentation on 5/19/24 of a rash noted to the right lower back, not crossing midline, collaboration with the physician and a subsequent order for Valtrex to treatment suspected shingles. There is no evidence of an update to plan of care to include problems, goals and interventions for skin integrity or active infection/droplet precautions.”

    Rule L0553. Standard-level.

  • Hospice aide assignments and duties (42 CFR 418.76(g)(1))

    The inspectors’ words, 232 words

    “Upon patient record review, 4 of 14 (Patient #1,#3,#7,#9) did not have evidence in the patient record that hospice aide assignments and duties are: • Assigned to a specific patient by a registered nurse that is a member of the interdisciplinary group • Written patient care instructions for a hospice aide must be prepared by a Registered Nurse who is responsible for the supervision of a hospice aide as specified under paragraph (h) of 418.76 • There is evidence in the patient record that the plan of care; indicate what tasks are to be done by the Aide and the frequency of these tasks. The use of “PRN” or “per patient choice”, for any task, whether personal care or non-personal care tasks, are not acceptable Patient 1:The medical record includes documentation that the patient is at risk for seizures. There is no evidence that the aide plan of care includes seizure precautions. COS Patient 3:The aide plan of care includes task of mechanical lift transfer with the frequency of as needed. COS Patient 7:The medical record includes documentation that the patient is a high fall risk. There is no evidence that the aide plan of care includes fall precautions. COS Patient 9: The medical record includes documentation that on 5/27/24 Valtrex was ordered for treatment of shingles. There is no evidence that the aide plan of care was updated with droplet precautions.”

    Rule L0625. Standard-level.

  • Hospice aide assignments and duties (42 CFR 418.76(g)(2))

    The inspectors’ words, 122 words

    “Upon patient record review 2 of 14 (Patient #5,#8) did not have evidence documentation in the patient record that a hospice aide provides services that are: • Ordered by the interdisciplinary group • Included in the plan of care • Permitted to be performed under state law by such hospice aide • Consistent with the hospice aide training Patient 5:The aide plan of care included the task of shaving assigned weekly. The aide visit notes include documentation that task was performed on 6/18/24 and 6/20/24; 7/16/24 and 7/18/24, twice weekly. Patient 8:The aide plan of care included the task of shampoo hair assigned weekly. The aide visit notes include documentation that task was performed on 7/16/24 and 7/18/24, twice within the week.”

    Rule L0626. Standard-level.

  • Hospice plan of care (42 CFR 418.112(d))

    The inspectors’ words, 104 words

    “Upon client record review, 1 of 14 (Patient #4) did not have evidence that a written hospice plan of care is established and maintained in consultation with SNF/NF or ICF/IID representatives. All hospice care provided is in accordance with this hospice plan of care. Patient 4:The plan of care includes an order for oxygen to be used at 3 liters per minute via nasal cannula as needed for shortness of breath. There is nursing documentation that on 6/17/24 the oxygen is being delivered at 2.5 liters per minute and on 6/21/24, 6/26/24 and 6/28/24 the oxygen is being delivered at 2 liters per minute.”

    Rule L0773. Standard-level.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Jul 25, 2024Initial inspection by the Accreditation Commission for Health Care8 deficiencies cited

Is it certified?

  • Medicare-certified hospice since Feb 8, 2005.
  • Ownership: for-profit.
  • No deficiency or on record in the last three years.
Source:

CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Who does the caring?

  • From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 12.2 nurse care minutes per routine home care day, 5.5% of skilled nursing minutes at weekends and a visit near death for 94.1% of patients who died.
  • Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 14% at home, 46% in assisted living, 40% in a nursing facility.
Source:

CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Staffing measures
MeasureThis provider
Nurse care minutes per routine home care day12.2 min
Skilled nursing minutes at weekends5.5%
Visits near death94.1% of patients who died

Who owns it?

  • Residential Healthcare Group Inc. owns 100% directly since Aug 26, 2022.
  • 8 owners or officers are people: Robert R Daiber (managing employee (under contract)); Karen Sloaf (runs it (operational or managerial control)); Leeann Lang (runs it (operational or managerial control)); Wendy R Bongero (corporate officer); Wendy R Bongero (corporate director); Wendy R Bongero (managing employee (on the payroll)); Deedrea Grein (corporate officer); Jason Pierce (runs it (operational or managerial control)).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Graham Healthcare Group Inc.Owns 5% or more through other companies100%Aug 26, 2022
Residential Healthcare Group Inc.Owns 5% or more directly100%Aug 26, 2022
Graham Holdings CompanyOwns 5% or more through other companies100%Aug 26, 2022

What do families say?

  • CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
  • CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
  • 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 41.7% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
Source:

CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5Not rated
Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold10 of 10

How does it compare nearby?

  • Of the 16 hospices CMS’s data show serving patients in ZIP code 43537, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 8.5; this one had 8.
Source:

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
  • Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 27, 2026.

From the hospice

The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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