Novant Health Hospice
A hospice in Salisbury, North Carolina 28144
1229 Statesville Blvd, Salisbury, North Carolina 28144. (704) 210-7900.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 3 deficiencies cited in the last three years
- 4of 5 family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
3 deficiencies cited in the last three years
The middle of the 15 hospices serving ZIP code 28144 had 4.
The last inspection on record was on Nov 10, 2023: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
3 deficiencies in 1 month of the last 36. Last cited Nov 2023. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Nov 10, 2023: reaccreditation inspection by The Joint Commission3 deficiencies
-
Notice of rights and responsibilities (42 CFR 418.52(a)(1))
The inspectors’ words, 157 words
“Observed in Individual Tracer. In 7 of 7 individual patient tracers, it was noted that the organization did not ensure that the Hospice Healthcare Consent and Authorization Form(s) included all required information. For example, during a review of the Hospice Healthcare Consent and Authorization Form the following information was noted: “Please bill my health insurance plan as a service to me. I am aware that this does not mean they will agree to pay for any services. I agree to pay whatever amount is not covered.” A review of the Hospice Healthcare Consent and Authorization Form(s) for Inpt#1, RRHV#1, RRHV#2, and RRHV#3, RRHV#4, RRHV#5 and RRHV#6, revealed that patients were not informed of their financial responsibility prior to beginning care, treatment, or services. The consent form did not include the amount of financial responsibility and was signed by the patient or the patient’s caregiver. This observation was reviewed with the Senior Director of Home Care and Hospice.”
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Content of comprehensive assessment (42 CFR 418.54(c)(7))
“Observed in Individual Tracer. A review of 1 of 24 medical records revealed that the organization did not ensure that initial assessments by members of the interdisciplinary group included all required information. For example, a review of the medical record for RRHV#4, revealed no documented evidence that an initial bereavement risk assessment was completed. This observation was reviewed with the Quality Improvement Manager and the Senior Director of Home Care and Hospice.
”
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Content of plan of care (42 CFR 418.56(c)(1))
The inspectors’ words, 153 words
“Observed in Individual Tracer. Example #2: A review of the 6th and 10th update to the plan of care documentation for RRHV#6, revealed that after the patient experienced multiple falls, the plan of care was not updated with interventions to maintain patient safety, and strategies to prevent injury related to fall prevention interventions. This observation was reviewed with the Quality Improvement Manager and the Senior Director of Home Care and Hospice.
 Observed in Individual Tracer. In 2 of 24 patient record reviewed, it was noted that the organization did not ensure that the plan of care was revised when the patient’s condition changed. For example, a review of the 5th update to the plan of care documentation for RRHV#2, revealed that the clinician documented the patient ...becomes intermittently anxious and combative with staff. The plan of care was not updated with interventions and a goal statement to address Alzheimer’s Dementia related behaviors. 
”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Nov 10, 2023 | Reaccreditation inspection by The Joint Commission | 3 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Dec 3, 2018.
- Ownership: non-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 10.5 nurse care minutes per routine home care day, 7.4% of skilled nursing minutes at weekends and a visit near death for 99.7% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 68% at home, 1% in assisted living, 1% in a nursing facility, 18% in a skilled nursing facility, 7% in a hospital, 6% in an inpatient hospice.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 10.5 min |
| Skilled nursing minutes at weekends | 7.4% |
| Visits near death | 99.7% of patients who died |
Who owns it?
- Rowan Health Services, LLC owns an unstated share directly since Aug 1, 2018; Novant Health, Inc. owns 0% directly since Aug 1, 2018.
- 20 owners or officers are people: Chetan N Amin (corporate officer); Chetan N Amin (managing employee (on the payroll)); Gavin Isaac Misner (corporate director); Emily Fink (corporate officer); Wayne A Cline (corporate director); Dawn Mcnair (corporate officer); Mary Ponds (corporate director); Hope Oliphant (corporate officer); Jennifer N Ward (corporate director); Perry David Hood (corporate director); Bruce D Jones (corporate director); Jonathan Williams (corporate officer); Edward Wagoner (corporate director); Beverly Euart (managing employee (on the payroll)); Elia Gegorek (corporate director); Michelle Patterson (corporate director); John Cleveland Everett (corporate director); Gary Alan Blabon (corporate officer); Gary Alan Blabon (corporate director); Gary Alan Blabon (managing employee (on the payroll)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Rowan Health Services, LLC | Owns 5% or more directly | Aug 1, 2018 | |
| Novant Health, Inc. | Owns 5% or more directly | 0% | Aug 1, 2018 |
What do families say?
- Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 84% rated it 9 or 10 out of 10, and 86% would definitely recommend it.
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 99.25% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 70.5% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 4 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 15 hospices CMS’s data show serving patients in ZIP code 28144, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 4; this one had 3.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Novant Health Hospice This hospice | 3 |
| Bayada Home Health Care, Inc. | 2 |
| Hospice & Palliative Care Charlotte Region | 9 |
| Trellis Supportive Care | 13 |
| Hospice and Palliative Care of Cabarrus County | 4 |
| Hospice of Iredell County, Inc. | 5 |
| Four Seasons the Care You Trust | 12 |
| Carolina Caring | 0 |
| Liberty Home Care II, LLC | 4 |
| Medi Home Health and Hospice | 0 |
| Tillery Compassionate Care | 0 |
| Hospice of Davidson County/ Hinkle Hospice House | 8 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
-
Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.