St Croix Hospice
A hospice in Bolivar, Missouri 65613
471 S Springfield Ave, Bolivar, Missouri 65613. (417) 777-2703.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 2 deficiencies cited in the last three years
- 4of 5 family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
2 deficiencies cited in the last three years
The middle of the 15 hospices serving ZIP code 65613 had 7.
The last inspection on record was on Dec 15, 2025: a complaint inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Aug 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Aug 7, 2025: reaccreditation inspection by the Community Health Accreditation Partner2 deficiencies
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Nursing services (42 CFR 418.64(b)(1))
The inspectors’ words, 311 words
“It is required that the hospice provides nursing care under the supervision of a registered nurse. This standard was not met as evidenced by clinical record review and interview. In 2 of 15 (13%) applicable clinical records reviewed revealed that the agency did not ensure a registered nurse supervised a licensed practical nurse in accordance with agency policy. Policy No. 1-031 (Responsibilities/Supervision of Clinical Services) states in part: “ A monthly patient visit will be completed by a registered nurse to supervise licensed practical/vocational nursing services.” CLINICAL RECORD 8: The patient elected the hospice benefit on 07/22/2023 with diagnoses of Malignant neoplasm of the anterior surface of epiglottis, secondary malignant neoplasm of nodes of multiple regions, Systemic Lupus Erythematosus, HTN, and Type 2 DM. A review of the benefit periods 03/18/2024 - 05/16/2024 and 05/17/2024 - 07/15/2024 included a skilled nurse frequency of one time a week (1xw). The licensed practical nurse documented visits on 05/14/2024 and 06/03/2024. The clinical record review on 08/06/2025 included a registered nurse supervisory visit on 03/18/2024. There were no other documented LPN supervisory visits as of 08/06/2025 in accordance with agency policy of monthly supervision by the registered nurse. CLINICAL RECORD 19: The patient elected the hospice benefit on 02/11/2025 with diagnoses of Alzheimer’s, malignant neoplasm of right breast, tachycardia, restlessness and agitation, severe protein-calorie malnutrition, and incontinence. A review of the benefit period 02/11/2025 - 05/11/2025 included skilled nurse frequency of one time a week(1xw). The licensed practical nurse (LPN) documented visits on 02/13/2025 and 03/11/2025. The clinical record review on 08/05/2025 revealed no documented evidence of LPN supervisory visits for February or March in accordance with agency policy of monthly supervision by the registered nurse. The patient was discharged on 04/03/2025. During an interview with the Regional Quality Specialist on 08/06/2025, she confirmed the records did not have an RN Supervisory visit documented.”
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Level of activity (42 CFR 418.78(e))
The inspectors’ words, 242 words
“It is required that hospice volunteers provide day-to-day administrative or direct patient care services in an amount that, at a minimum, equals five percent (5%) of the total patient care hours of all paid hospice employees and contract staff. This standard was not met as evidenced by document review and interview. The review of the Hospice Volunteer Requirement Report revealed the agency did not ensure that volunteers provided day-to-day administrative or direct patient care services in an amount that, at a minimum, equaled five percent (5%) of the total patient care hours of all paid hospice employees and contract staff. A review of the 2024 Hospice Volunteer Requirement Report revealed the volunteer percentage of hours worked for January 2024 through December 2024 was 0.7%. The Administrator/Director of Nursing (DON) stated in an interview on 08/06/2025 that the agency did not ensure that volunteers provided day-to-day administrative or direct patient care services in an amount that, at a minimum, equaled five percent (5%) of the total patient care hours of all paid hospice employees and contract staff. They stated, “they are getting more volunteer hours, and the percentage is up to 1.1% in 2025.” The review of the Hospice Volunteer Requirement Report revealed the agency did not ensure that volunteers provided day-to-day administrative or direct patient care services in an amount that, at a minimum, equaled five percent (5%) of the total patient care hours of all paid hospice employees and contract staff.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Dec 15, 2025 | Complaint inspection by the state | No deficiencies cited |
| Aug 7, 2025 | Reaccreditation inspection by the Community Health Accreditation Partner | 2 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Aug 20, 2007.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 14.9 nurse care minutes per routine home care day, 8% of skilled nursing minutes at weekends and a visit near death for 96.2% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 33% at home, 42% in assisted living, 24% in a nursing facility, 1% in a skilled nursing facility, 1% elsewhere.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 14.9 min |
| Skilled nursing minutes at weekends | 8% |
| Visits near death | 96.2% of patients who died |
Who owns it?
- Stch LLC Acquisition LLC owns 100% directly since Aug 1, 2021.
- 18 owners or officers are people: Andrew Graham Mayo (managing employee (on the payroll)); Andrew Graham Mayo (runs it (operational or managerial control)); Stephen C Phenneger (corporate officer); Stephen C Phenneger (corporate director); Stephen C Phenneger (managing employee (on the payroll)); Stephen C Phenneger (runs it (operational or managerial control)); Tamila A Johnson-White (managing employee (on the payroll)); Tamila A Johnson-White (runs it (operational or managerial control)); Brandi Griffin (managing employee (on the payroll)); Brandi Griffin (runs it (operational or managerial control)); Mandy L Cogswell (managing employee (on the payroll)); Mandy L Cogswell (runs it (operational or managerial control)); April Ann Mcquillen (managing employee (on the payroll)); April Ann Mcquillen (runs it (operational or managerial control)); Heath A Bartness (corporate officer); Heath A Bartness (corporate director); Heath A Bartness (managing employee (on the payroll)); Heath A Bartness (runs it (operational or managerial control)).
- A private-equity firm is among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Antares Capital LP | Holds 5% or more security interest | 100% | Aug 1, 2021 |
| Stch Mo Holdco LLC | Owns 5% or more through other companies | 100% | Feb 9, 2024 |
| Tvg-Stc Intermediate Corp | Owns 5% or more through other companies | 100% | Aug 1, 2021 |
| Stch Acquisition Inc. | Owns 5% or more through other companies | 100% | Aug 1, 2021 |
| St Croix Hospice LLC | Owns 5% or more through other companies | 100% | Feb 9, 2024 |
| Stch LLC Acquisition LLC | Owns 5% or more directly | 100% | Aug 1, 2021 |
| Stch Intermediate Inc. | Owns 5% or more through other companies | 100% | Aug 1, 2021 |
| SCHP Holdings LP | Owns 5% or more through other companies | 100% | Oct 24, 2025 |
| Schp Topco Inc. | Owns 5% or more through other companies | 100% | Oct 24, 2025 |
| St Croix Hospice Acquisition Corp | Owns 5% or more through other companies | 100% | Aug 1, 2021 |
| Stch Parent Inc. | Owns 5% or more through other companies | 100% | Aug 1, 2021 |
| Schp Midco Inc. | Owns 5% or more through other companies | 100% | Oct 24, 2025 |
| Schp Intermediate Inc. | Owns 5% or more through other companies | 100% | Oct 24, 2025 |
| Schp Purchaser Inc. | Owns 5% or more through other companies | 100% | Oct 24, 2025 |
| Partners Group Access Pf 882 LP | Owns 5% or more through other companies | 60.09% | Oct 24, 2025 |
| Hig Stch II LP | Owns 5% or more through other companies | 13.71% | Oct 24, 2025 |
| Partners Group Global Value Sicav | Owns 5% or more through other companies | 9.3% | Oct 24, 2025 |
| Partners Group Direct Equity V Eur | Owns 5% or more through other companies | 5.9% | Oct 24, 2025 |
| Qsuper Global Private Equity Tr | Owns 5% or more through other companies | 5.04% | Oct 24, 2025 |
| The State Public Sector | Owns 5% or more through other companies | 5.04% | Oct 24, 2025 |
| Partners Group Daintree Credit Co-Invest LP | Owns 5% or more through other companies | 5.04% | Oct 24, 2025 |
What do families say?
- Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 88% rated it 9 or 10 out of 10, and 93% would definitely recommend it.
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 99.73% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 78.3% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 4 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 15 hospices CMS’s data show serving patients in ZIP code 65613, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 7; this one had 2.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Citizens Memorial Hospice | 7 |
| St Croix Hospice This hospice | 2 |
| Hospice Compassus-Southwest Missouri | 10 |
| Hospice Compassus-Tri Lakes Missouri | 3 |
| Regional Hospice | 8 |
| Gentiva | 18 |
| Seasons Hospice, Inc. | 2 |
| Access Hospice Care | 8 |
| Hospice Compassus-North Central Missouri | 9 |
| Coxhealth at Home | 7 |
| Good Shepherd Hospice of Springfield, LLC | 1 |
| Integrity Home Care + Hospice | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.