Good Shepherd Hospice of Springfield, LLC
A hospice in Springfield, Missouri 65807
3250 South National Avenue, Springfield, Missouri 65807. (417) 881-9111.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 1 deficiency cited in the last three years
- 5of 5 family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
1 deficiency cited in the last three years
The middle of the 19 hospices serving ZIP code 65807 had 7.
The last inspection on record was on Aug 18, 2026: a complaint inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Jan 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jan 22, 2026: recertification inspection by the state1 deficiency
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Hospice plan of care (42 CFR 418.112(d)(1))
The inspectors’ words, 647 words
“Based on policy review, record review, observation, and interview, the hospice provider failed to ensure the hospice plan of care (POC) included written coordination with the long-term care facility (LTCF) that identified which provider was responsible for wound care management in one of three records reviewed of patients that resided in a LTCF (Records/Patient #1). This deficient practice has the potential to affect the coordination of care for all hospice patients who reside in a LTCF. Findings included: Review of the hospice provider’s policy, titled “Hospice Care for Nursing Facility Resident - Coordination of Care,” revised 06/01/2020, showed in part, the provider ensures mechanisms are in place to provide for coordination of all hospice services to patients residing in facilities. The hospice designates an individual for each interdisciplinary team that is responsible for a patient who is a resident of a facility. The designated interdisciplinary group member is responsible for: providing overall coordination of hospice care for the resident with facility representatives; and communicating with facility representatives and other health care providers participating in the provision of care for the terminal illness and related conditions and other conditions to ensure quality of care for the patient and family.RECORD/PATIENT #1:Review of the clinical record showed the patient was admitted to hospice on 10/20/2025 with a terminal diagnosis of malignant neoplasm of the aortic body and other paraganglia (rare, often slow-growing, cancerous tumors in the chest, neck, or skull base). He/she lived in a LTCF and required assistance with personal care. Review of the physician’s order, dated 01/07/2026, showed:- Wound care to lipoma (a noncancerous tumor of the fatty tissue) on patient’s low back – cleanse with wound cleanser, pat dry with 4x4 gauze and apply skin prep every day shift;- Wound care to coccyx (tailbone) wound and surrounding area with cleanser, pat dry with 4x4 gauze, apply calcium alginate Ag (silver, antimicrobial wound dressing), cover with bordered dressing daily and as needed for soiling. May apply barrier cream on “surround”;- Triad (Brand) wound paste (for wound healing) – apply to buttocks topically every 12 hours as needed;- Triad wound paste – apply to buttocks topically two times a day; and- Wound care left hip – keep dressing to left hip clean and dry. Change only if soiled in morning. Observation on 01/20/2026 at 1:40 PM, showed the LTCF’s hospice binder (located at the nurses’ station), contained a long-term care/hospice coordination of care form that showed the following:- Cleanse coccyx WC (wound care), apply triad paste;- WC to lipoma on low back – WC pat dry with 4x4, apply skin prep every day;- Sacrum (bone that forms part of the pelvis) WC - every day 4x4, apply triad, foam dressing every day and prn (as needed); and- The provider failed to specify on the coordinated plan of care, which wounds/dressings the hospice RN would care for/change and on what days the hospice RN would complete the wound care. During an interview on 01/20/2026 at 1:45 PM, the long-term care facility charge nurse stated the hospice registered nurse (RN) changed the patient’s dressing when he/she came in. The hospice RN stated he/she checked with the LTCF to see if the wound care had been done when he/she arrived for each visit, and usually completed the wound care when he/she was there for a visit. The hospice RN stated he/she did not do the dressing change on the lipoma as the facility staff always completed it. Both the LTCF charge nurse and the hospice nurse agreed the schedule for who was completing the wound care, and on what days, was not written down. During an interview on 01/22/2026 at 10:00 AM, the registered nurse coordinator (RNC) stated the expectation was for the hospice RN and the LTCF to coordinate wound care, complete the coordination of care plan form, and to specify what days the hospice RN would complete the wound care.”
All 3 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Aug 18, 2026 | Complaint inspection by the state | No deficiencies cited |
| Jan 22, 2026 | Recertification inspection by the state | 1 deficiency cited |
| Aug 12, 2025 | Complaint inspection by the state | No deficiencies cited |
Is it certified?
- Medicare-certified hospice since May 26, 2009.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 15.5 nurse care minutes per routine home care day, 6.9% of skilled nursing minutes at weekends and a visit near death for 96.5% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 28% at home, 23% in assisted living, 49% in a nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 15.5 min |
| Skilled nursing minutes at weekends | 6.9% |
| Visits near death | 96.5% of patients who died |
Who owns it?
- Kanho, Inc. owns 56.67% directly since Apr 21, 2015; Captains Properties, LLC owns 22.22% directly since Dec 31, 2015; Snjp Trust owns 18.89% directly since Dec 31, 2015.
- 11 owners or officers are people: Sandra J Lowrance (managing employee (on the payroll), 100%); Fernando Cavero (managing employee (under contract), 100%); Michael Paul Dimond (owns 5% or more through other companies, 18.89%); Shellie K Greiner (owns 5% or more through other companies, 5.55%); Jennifer L Burrell (owns 5% or more through other companies, 5.55%); Cheryl Sue Gumerson (owns 5% or more through other companies, 5.55%); Katherine L Pierce (owns 5% or more through other companies, 5.55%); Jason Kyle Delester (corporate officer, 0%); Jason Kyle Delester (corporate director, 0%); Jason Kyle Delester (managing employee (on the payroll), 0%); Jason Kyle Delester (runs it (operational or managerial control), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Shellie K Greiner Revocable Trust | Owns 5% or more through other companies | 62.22% | Apr 21, 2015 |
| Kanho, Inc. | Owns 5% or more directly | 56.67% | Apr 21, 2015 |
| Captains Properties, LLC | Owns 5% or more directly | 22.22% | Dec 31, 2015 |
| Snjp Trust | Owns 5% or more directly | 18.89% | Dec 31, 2015 |
What do families say?
- Family caregivers rate it 5 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 89% rated it 9 or 10 out of 10, and 92% would definitely recommend it.
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 88.06% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 56.3% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 5 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 19 hospices CMS’s data show serving patients in ZIP code 65807, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 7; this one had 1.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Hospice Compassus-Southwest Missouri | 10 |
| Coxhealth at Home | 7 |
| Good Shepherd Hospice of Springfield, LLC This hospice | 1 |
| Regional Hospice | 8 |
| Seasons Hospice, Inc. | 2 |
| Access Hospice Care | 8 |
| Integrity Home Care + Hospice | 4 |
| Phoenix Home Care and Hospice | 7 |
| Terrace Hospice | 31 |
| Citizens Memorial Hospice | 7 |
| Hospice Compassus-Tri Lakes Missouri | 3 |
| Hospice Compassus-South Central Missouri | 5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.