Memorial Healthcare
A hospice in Owosso, Michigan 48867
1975 W M 21, Ste 102, Owosso, Michigan 48867. (989) 725-2299.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 5 deficiencies cited in the last three years
- 5of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
5 deficiencies cited in the last three years
The middle of the 28 hospices serving ZIP code 48867 had 7.
The last inspection on record was on Sep 13, 2024: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
5 deficiencies in 1 month of the last 36. Last cited Sep 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Sep 13, 2024: reaccreditation inspection by The Joint Commission5 deficiencies
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Content of comprehensive assessment (42 CFR 418.54(c)(7))
“Observed in Record Review. In 3 of 10 patient records reviewed, for active patient records, the organization failed to ensure that a patient-specific comprehensive assessment identified the patient’s need for hospice care and services. For example: on review of RRHV#1, RRHV#2, and RRHV#4 there was no documentation that an initial bereavement risk assessment was completed. This observation was reviewed with the Associate Manager of Home Health and Hospice.”
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 162 words
“Observed in Record Review. In 8 of 10 patient records reviewed, the organization failed to ensure the plan of care was based on the patient’s goals that were specific, measurable, and time bound. For example: In review of RRHV#1 there were goals as part of the plan of care that were not specific and measurable such as patient maintains bowel function within limits of disease process/progression. In RRHV#2 an example was patient maintains adequate airway and respiratory function within limits of disease process. In RRHV#3 an example was Patient’s seizure activity is controlled within limits of disease process through 11/7/24 and Optimal safety throughout the disease process progression through 11/7/24. In RRHV#4 an example of non-specific goals that was not measurable was Patient will have minimized symptoms of infection Further examples of goals that were not individualized, specific and measurable could be seen in RRNHV#5, RRNHV#6, RRNHV#9 and RRNHV#10. These observations were reviewed with the Associate Manager of Home Health and Hospice.”
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Content of plan of care (42 CFR 418.56(c)(1))
The inspectors’ words, 160 words
“Observed in Record Review. In 5 of 10 patient records reviewed, The organization failed to ensure the plan of care include all services needed for the palliation and management of the terminal illness and related conditions. For example: on review of RRHV#3 the documentation noted the patient had multiple UTI’s with antibiotics yet the infections were not reflected on the care plans. The documentation also noted the patient had been to respite care yet there was no care plan to guide the changes in level of care. In RRNHV#5 the documentation noted a UTI but no care plan to guide the care. In RRHV#4, and RRNHV#9 the documentation noted the volunteer was visiting the patient weekly yet the volunteer activity was not reflected in the plan of care. In RRNHV#10 the clinical record documentation noted multiple patient falls yet they were not reflected in the care plans. These observations were reviewed with the Associate Manager of Home Health and Hospice.”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 119 words
“Observed in Record Review. In 3 of 10 patient records reviewed, the organization failed to ensure the plan of care include all services needed for the palliation and management of the terminal illness and related conditions. On review of RRHV#4, RRNHV#6, and RRNHV#8 there were medication orders for Morphine, Ativan, and Haloperidol that included a range of dosage yet there were no specific instructions to guide the one administering the medication on which dose to utilize for what situation. For example: Ativan 1-2 tabs as needed PO every 4 hours for anxiety/agitation and Roxanol 0.25 - 0.5 milliliter as needed PO every 4 hours for pain. This observation was reviewed with the Associate Manager for Home Health and Hospice.”
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Recruiting and retaining (42 CFR 418.78(c))
The inspectors’ words, 91 words
“Observed in Tracer Activities. During review of the retention and recruitment activities conducted by the volunteer coordinator over the last two years, the deemed status pharmacy surveyor noted that the only documentation provided was a newsletter and an email to a local college for recruitment and retention efforts included one volunteer appreciation lunch in 2024 for current volunteers. However, no ongoing efforts month-to-month in these two key areas were documented and available for review. This omission was validated with the volunteer coordinator and Hospice director. at the time of the survey
”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Sep 13, 2024 | Reaccreditation inspection by The Joint Commission | 5 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jun 12, 1986.
- Ownership: non-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 15.6 nurse care minutes per routine home care day, 13.6% of skilled nursing minutes at weekends and a visit near death for 96.1% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 99% at home, 1% in a hospital.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 15.6 min |
| Skilled nursing minutes at weekends | 13.6% |
| Visits near death | 96.1% of patients who died |
Who owns it?
- 24 owners or officers are people: Hazem Tabbaa (corporate director, 6.25%); Joseph Erik Testa (corporate director, 6.25%); Bryan Kenneth Marks (corporate director, 6.25%); David Raymond Wakeland (corporate director, 6.25%); Wilfred Farrell (corporate director); Thomas Evens Campbell (corporate director); Bruce Joseph Wenzlick (corporate director); Michael Levere Ash (corporate director); Margaret R Frey (corporate director); Shana M Espinoza (corporate director); Anthony Albert Patsy (corporate director); Anthony Albert Patsy (managing employee (on the payroll)); Thomas Edward Kurtz (corporate director); Thomas Edward Kurtz (managing employee (on the payroll)); Jorri Tremain (corporate director); Jorri Tremain (runs it (operational or managerial control)); Michael David Ardelean (corporate director); Barbara Bakeromerod (corporate director); Julie K Mackay (corporate director); Julie K Mackay (runs it (operational or managerial control)); Ward Lee Clarkson (corporate director); Brian L Long (corporate officer); Brian L Long (corporate director); Brian L Long (managing employee (on the payroll)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- Family caregivers rate it 5 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 94% rated it 9 or 10 out of 10, and 97% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 95.42% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 80.7% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 5 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 28 hospices CMS’s data show serving patients in ZIP code 48867, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 7; this one had 5.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Memorial Healthcare This hospice | 5 |
| Sparrow Hospice Services | 1 |
| Mclaren Hospice | 1 |
| Hospice of Lansing | 34 |
| Gentiva | 25 |
| Advisacare Hospice | 38 |
| Elara Caring | 11 |
| Heartland Hospice (Flint) | 5 |
| Compassus - Bay City | 13 |
| Compassus - Lansing | 1 |
| Residential Home Health and Hospice | 6 |
| Americans Hospice Care, Inc. | 7 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.