Hearth Record

Overlook Hospice Services

A hospice in Charlton, Massachusetts 01507

88 Masonic Home Road, Davenport Bldg, 2nd Fl, Charlton, Massachusetts 01507. (508) 765-1515.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 23, 2026.

The last 24 months 1 deficiency in 1 month of the last 36. Last cited Jul 2025. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

1 deficiency cited in the last three years

The middle of the 14 hospices serving ZIP code 01507 had 4.

The last inspection on record was on Aug 15, 2025: a recertification inspection by the state.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

When those deficiencies happened

1 deficiency in 1 month of the last 36. Last cited Jul 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.

1 deficiency by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Jul 25, 2025: recertification inspection by the state1 deficiency

  • Criminal background checks (42 CFR 418.114(d)(2))

    The inspectors’ words, 411 words

    “Based on state requirements, personnel record review, and interview, the agency failed to provide documentation that Criminal Offender Record Information (CORI) background checks and/or Nurse Aide Registry (NAR) checks were conducted, prior to hire, for 4 volunteers (#1, #2, #3 and #4), out of 6 volunteer personnel records reviewed. Findings include: Review of the 105 CMR 155.000: Patient and Resident Abuse Prevention, Reporting, Investigation, Penalties and RegistrySection: 105CMR 155.010 (E)(3) included the following:-All home health agencies, homemaker agencies, and hospice programs shall contact the Registry prior to hiring an individual who will provide direct care to patients or have access to patients or their property to ascertain if there is any sanction, finding or adjudicated finding of patient or resident abuse, neglect, mistreatment, or misappropriation of patient or resident property against the prospective employee.Review of Manual for MassHealth Providers, 130 CMR 437.000: Hospice Services: Hospice Providers Regulation indicated the following:Massachusetts Regulations 130 CMR 437.421: Administration and Staffing Requirements *Volunteer Services: The hospice provider must use volunteers in administrative or direct patient-care roles. The hospice provider must appropriately train volunteers and document its ongoing efforts to recruit and retain volunteer staff. The hospice provider must complete the same personnel screenings for volunteer staff that are required for paid employees of the hospice provider.Review of Volunteer #1’s personnel record on 7/25/25 indicated Volunteer #1 joined the volunteer program on 9/1/24 (date of hire). Further review of the file indicated the CORI check was conducted on 9/6/24 and the NAR check was conducted on 11/20/24, both after the date of hire.Review of Volunteer #2’s personnel record on 7/25/25 indicated Volunteer #2 joined the volunteer program on 4/13/24 (date of hire). Further review of the file indicated the CORI check was conducted on 5/20/24, after the hire date, and the NAR check was not conducted.Review of Volunteer #3’s personnel record on 7/25/25 indicated Volunteer #3 joined the volunteer program on 9/1/24 (date of hire). Further review of the file indicated the CORI check was conducted on 10/25/24 and the NAR check was conducted on 10/31/24, both after the hire date.Review of Volunteer #4’s personnel record on 7/25/25 indicated Volunteer #4 joined the volunteer program on 9/1/24 (date of hire). Further review of the file indicated a NAR check was not conducted.During an interview on 7/25/25 at 11:00 A.M., the Director of Employee, Relations and Benefits said the 4 Volunteers listed should have had their CORI checks and/or NAR checks completed prior to hire, as required.”

    Rule L0796. Standard-level.

All 2 inspections in the last three years
Inspections on record
DateVisitWhat the record says
Aug 15, 2025Recertification inspection by the stateNo deficiencies cited
Jul 25, 2025Recertification inspection by the state1 deficiency cited

Is it certified?

  • Medicare-certified hospice since Nov 9, 2005.
  • Ownership: non-profit.
  • No deficiency or on record in the last three years.
Source:

CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Who does the caring?

  • From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 14.1 nurse care minutes per routine home care day, 8.7% of skilled nursing minutes at weekends and a visit near death for 89% of patients who died.
  • Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 63% at home, 1% in assisted living, 26% in a nursing facility, 10% in a skilled nursing facility, 1% elsewhere.
Source:

CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Staffing measures
MeasureThis provider
Nurse care minutes per routine home care day14.1 min
Skilled nursing minutes at weekends8.7%
Visits near death89.0% of patients who died

Who owns it?

  • CMS’s ownership file has no owners listed for this hospice.
Source:

CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.

What do families say?

  • Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 86% rated it 9 or 10 out of 10, and 88% would definitely recommend it.
  • CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
  • 86.42% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 51.2% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
Source:

CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 54 of 5
Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold9 of 10

How does it compare nearby?

  • Of the 14 hospices CMS’s data show serving patients in ZIP code 01507, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 4; this one had 1.
Source:

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

The 14 hospices CMS lists serving ZIP code 01507
PlaceDeficiencies, 3 years
Overlook Hospice Services This hospice1
Masonicare Home Health and Hospice Inc.10
Metrowest Homecare and Hospice, An Amedisys Compan4
VNA Care Hospice Inc.6
Care Central VNA & Hospice4
Compassus - Greater Western Massachusetts3
New England Hospice II, LLC10
Ascend Hospice2
Jhc Hospice0
Notre Dame Hospice4
Hospice Services of Western & Central Mass7
Beacon Hospice, An Amedisys Company0

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
  • Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 27, 2026.

From the hospice

The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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