Health Alliance Home Health and Hospice
A hospice in Leominster, Massachusetts 01453
60 Hospital Road, Leominster, Massachusetts 01453. (978) 342-6013.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 1 deficiency cited in the last three years
- 4of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
1 deficiency cited in the last three years
The middle of the 13 hospices serving ZIP code 01453 had 3.
The last inspection on record was on Sep 22, 2025: a recertification inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Aug 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Aug 27, 2025: recertification inspection by the state1 deficiency
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Coordination of services (42 CFR 418.56(e)(2))
The inspectors’ words, 664 words
“Based on record review, policy review and interview, the agency failed to ensure care services were provided in accordance with the plan of care (POC) for 4 patients (#3, #1, #13 and #18) out of a total sample of 19 patients.Findings include: 4. For Patient #18, the agency failed to ensure Volunteer visits were provided per the plan of care.Patient #18 was admitted to Hospice services in June 2024 with a diagnosis of Alzheimer’s disease.Review of the Hospice Plan of Care with benefit dates 6/30/25 through 8/28/25 indicated the following home visit services: Skilled Nursing and Medical Social Worker.Review of the clinical record indicated Volunteer visits were provided on 7/1/25, 8/5/25 and 8/12/25.Further review of the clinical record indicated a physician’s order for Volunteer home visit services was not obtained until 8/19/25. The order indicated the following:-8/19/25 through 8/28/25: 1 visit every week for 2 weeks.During an interview on 8/27/25 at 1:30 P.M., the President of Home Health and Hospice said all home visits, including Volunteer visits, require a physician’s order before visits can be provided. 2. For Patient #1, the agency failed to ensure Volunteer visits were included in the plan of care before home visits were provided.Patient #1 was admitted to the agency in January 2025 with a diagnosis of malignant left breast cancer.Review of the physician ordered Hospice Plan of Care, dated 4/24/25 through 7/22/25, included the following home visit services: Home Health Aide, Medical Social Worker, and Skilled Nursing. Review of the physician ordered Hospice Plan of Care, dated 7/23/25 through 9/20/25, included the following home visit services: Home Health Aide, and Skilled Nursing. Review of the clinical record indicated the patient received home visits from a Volunteer on the following days: 7/1/25, 7/8/25, 7/17/25, 7/22/25, 7/29/25 and 8/12/25.Review the clinical record indicated a physician’s order for Volunteer home visit services was not obtained until 8/20/25. The order indicated the following*8/20/25 through 9/20/25: 1 to 4 Volunteer visits every month for 2 months.3. For Patient #13, the agency failed to ensure Volunteer visits were included in the plan of care before home visits were provided.Patient #13 was admitted to the agency in June 2025 with a diagnosis of Myocardial Infarction (heart attack) and Retroperitoneal Hemorrhage (bleeding behind the membrane lining the abdominal cavity).Review of the physician ordered Hospice Plan of Care, dated 6/3/25 through 8/31/25, included the following home visit services: Clergy, Home Health Aide, Medical Social Worker and Skilled Nursing. Review of the clinical record indicated the patient received home visits from a Volunteer on the following days: 7/5/25, 7/12/25, 7/13/25, 7/19/25, 7/26/25, 8/2/25 and 8/9/25.Further review of the clinical record did not include a physician’s order for Volunteer home visits. Review of the agency policy, titled Plan of Care, effective date 11/2/2020, included the following:Policy: Hospice care and services provided to the patients, and their families are in accordance with an individualized, written plan of care established by the hospice IDG (Interdisciplinary Group) in collaboration with the patient’s attending physician (if any), and, if appropriate, the patient or representative and the primary caregiver.Required Criteria for Procedure (if indicated):*The patient’s plan of care specifies the care and services necessary to meet the needs of the patient/caregiver as identified in the initial, comprehensive and updated assessments of the patients.1. For Patient #3, the agency failed to ensure Volunteer visits were provided per the plan of care.Patient #3 was admitted to the agency in April 2025 with a diagnosis of Alzheimer’s Disease.Review of the physician ordered Hospice POC for certification periods, 6/7/25 through 8/5/25 and 8/6/25 through 10/4/25, included the following home visit services: Home Health Aide (HHA), Medical Social Worker (MSW), and Skilled Nursing (SN).Review of the clinical record indicated the patient received home visits from a Volunteer on the following days: 7/2/25, 7/9/25, 7/16/25, and 7/30/25.Review the clinical record indicated a physician’s order for Volunteer home visit services was not obtained until 8/20/25. The order indicated the following:*8/20/25-9/30/25: Volunteer visits 1 to 4 visits every month for 2 months.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Sep 22, 2025 | Recertification inspection by the state | No deficiencies cited |
| Aug 27, 2025 | Recertification inspection by the state | 1 deficiency cited |
Is it certified?
- Medicare-certified hospice since Dec 19, 1989.
- Ownership: non-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 12.7 nurse care minutes per routine home care day, 11% of skilled nursing minutes at weekends and a visit near death for 97.1% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 73% at home, 6% in assisted living, 6% in a nursing facility, 7% in a skilled nursing facility, 6% in a hospital, 3% in an inpatient hospice.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 12.7 min |
| Skilled nursing minutes at weekends | 11% |
| Visits near death | 97.1% of patients who died |
Who owns it?
- Umass Memorial Health Care, Inc. owns 90% directly since Jun 1, 1998; Umass Memorial Community Hospitals owns 5% directly since Jun 1, 1998.
- Central New England Healthalliance, Inc. runs it.
- 12 owners or officers are people: Michael A Mahan (corporate director, 5.55%); Leslie Jane Bovenzi (corporate director, 5.55%); Paul Mackinnon (corporate officer, 5.55%); Robert A Babineau (corporate director, 5.55%); Anthony Mercadante (corporate director, 5.55%); Mary Whitney (corporate director, 5.55%); Dix Davis (corporate director, 5.55%); Melissa Nicole Lennon (managing employee (on the payroll), 0%); Lynn Morin (corporate director, 0%); Lynn Morin (managing employee (on the payroll), 0%); Steven M Mccue (corporate officer, 0%); Sandra R. Layport (managing employee (on the payroll), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Umass Memorial Health Care, Inc. | Owns 5% or more directly | 90% | Jun 1, 1998 |
| Umass Memorial Community Hospitals | Owns 5% or more directly | 5% | Jun 1, 1998 |
| Central New England Healthalliance, Inc. | Runs it (operational or managerial control) | 5% | Nov 7, 1994 |
What do families say?
- Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 88% rated it 9 or 10 out of 10, and 88% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 99.68% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 80.8% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 4 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 13 hospices CMS’s data show serving patients in ZIP code 01453, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 3; this one had 1.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Health Alliance Home Health and Hospice This hospice | 1 |
| Beacon Hospice, An Amedisys Company | 0 |
| VNA Care Hospice Inc. | 6 |
| Care Central VNA & Hospice | 4 |
| Compassus - Greater Western Massachusetts | 3 |
| Ascend Hospice | 2 |
| Jhc Hospice | 0 |
| Notre Dame Hospice | 4 |
| Trinity Hospice, LLC | 3 |
| Brookhaven Hospice | 15 |
| VNA & Hospice of Greater Milford | 2 |
| Gentiva | 11 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.