Phoenix Home Care & Hospice
A hospice in Wichita, Kansas 67226
3450 N Rock Road Ste 213, Wichita, Kansas 67226. (316) 688-5511.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 23, 2026.
- 3 deficiencies cited in the last three years
- 4of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
3 deficiencies cited in the last three years
The middle of the 22 hospices serving ZIP code 67226 had 4.
The last inspection on record was on Sep 18, 2025: a complaint inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
3 deficiencies in 2 months of the last 36. Last cited Jun 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jun 26, 2025: complaint inspection by the state1 deficiency
-
Licensed professional services (42 CFR 418.62(b))
The inspectors’ words, 379 words
“Based on record review, policy review and interview the hospice failed to ensure licensed professionals included written interventions and goals to manage pain and symptoms in the plan of care for 1 (Patient 2) of 3 patients reviewed. Failure to ensure inclusion of written interventions and goals in the plan of care has the potential for unmet patient and family care and expectations. Findings Include: Review of a document titled, “Interdisciplinary Group Roles and Responsibilities, PC.40,” last reviewed 09/01/24, showed, “the IDG/IDT, in collaboration with the attending physician (if any), will prepare a written Plan of Care (POC) for each patient and family, which specifies the care and services necessary to meet the patient and/or family’s specific needs identified in the comprehensive assessment, as those needs relate to the terminal illness and related conditions. The IDG/IDT, in its entirety, will supervise the care and services including Interventions to manage pain and symptoms . . . measurable outcomes anticipated from implementing the POC.” Patient 2 Review of Patient 2’s record titled, “RN Initial Assessment,” dated 04/29/25 (admission), showed, “Upon assessment pt(patient) is with minimal conversation and confused. She became restless at end of visit and calmed with lorazepam 0.25ml (antianxiety medication).” The document showed, “Tramadol (opioid pain medication) Prn (as needed) ordered as she was taking it at rehab.” The same record showed Patient 2 had “1” dose of “breakthrough pain medication” in the prior 24-hour period. Review of Patient 2’s record titled, “RN Skilled Nursing Visit,” dated 04/30/25, showed, “Pt is restless. . . New order to increase lorazepam dose.” Review of Patient 2’s document titled, “Plan of Care Order,” dated 04/29/25, showed the RN/CM (Registered Nurse/Case Manager) to “assess disease prognosis/decline, sx (symptom) management, education /collaboration with pt/family/staff, dev (development) of POC (Plan of Care).” Further review of the document showed opioid and non-opioid analgesics (medications for pain), and anxiolytics (medications for anxiety) were ordered for the patient. The POC failed to include written problems, interventions and goals related to symptom management for the patient that included anxiety, restlessness and pain. During an interview on 06/26/25 at 10:45 AM, Staff A, Regional Executive Director, confirmed the Plan of Care did not contain written problems, interventions and goals, specific to the management of anxiety and pain for the patient.”
Nov 17, 2023: recertification inspection by the state2 deficiencies
-
Plan Based on All Hazards Risk Assessment (42 CFR 418.113(a)(1)-(2))
The inspectors’ words, 139 words
“Based on interview and review of the Emergency Preparedness Plan (EPP), the Hospice Agency failed to develop and maintain an emergency preparedness plan (EPP) that is based on and includes a documented, facility-based and community-based risk assessment; utilizing an all-hazards approach that included strategies for addressing emergency events identified by the risk assessment. This deficient practice has the potential to place patients at risk for harm or injury during an emergency situation. Findings Include: Review of the EPP revealed that the Hospice agency failed to develop the EPP based on a facility-based and community-based risk assessment. During an interview conducted on 11/16/23 between 10:00 AM and 11:30 AM, the Administrator stated that there was no Risk Assessment for the Emergency Preparedness Plan that was based on both the facility and community but only one assessment based on the community.”
-
Local, State, Tribal Collaboration Process (42 CFR 418.113(a)(4))
The inspectors’ words, 107 words
“Based on document review and interview, the above-named Hospice agency failed to include information addressing the process for cooperation and collaboration with local, regional, state and federal emergency preparedness officials in their Emergency Preparedness Plan (EPP). This failure affected all patients and could result in a delayed response to an emergency situation. Findings Include: On 11/16/23 between 10:00 AM and 11:30 AM, while reviewing the EPP, it was determined that the agency did not have evidence of a process for cooperation and collaboration with local, regional, state and federal emergency preparedness officials. The Administrator confirmed that there was currently no process in place for cooperation and collaboration.”
All 4 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Sep 18, 2025 | Complaint inspection by the state | No deficiencies cited |
| Jun 26, 2025 | Complaint inspection by the state | 1 deficiency cited |
| Feb 27, 2024 | Recertification inspection by the state | No deficiencies cited |
| Nov 17, 2023 | Recertification inspection by the state | 2 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Oct 10, 2012.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 1 deficiency cited in the last three years came from an inspection that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 15.6 nurse care minutes per routine home care day, 9.8% of skilled nursing minutes at weekends and a visit near death for 98.4% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 50% at home, 30% in assisted living, 19% in a nursing facility, 1% in a hospital.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 15.6 min |
| Skilled nursing minutes at weekends | 9.8% |
| Visits near death | 98.4% of patients who died |
Who owns it?
- Proactive Home Care, LLC owns 100% directly since Jun 2, 2014.
- 11 owners or officers are people: Philip R Melugin (owns 5% or more through other companies, 7.99%); Susan Marberry (corporate officer); Debra R Mullen (managing employee (on the payroll)); Jeffery S Bonham (corporate officer); Jeffery S Bonham (corporate director); Mallori Qualls (managing employee (on the payroll)); Denis D Knight (managing employee (on the payroll)); Denis D Knight (runs it (operational or managerial control)); Kathy Poland (corporate officer); Kathy Poland (corporate director); Philip R Melugin (runs it (operational or managerial control)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Proactive Home Care, LLC | Owns 5% or more directly | 100% | Jun 2, 2014 |
| Table Rock Acquisition Co., LLC | Owns 5% or more through other companies | 100% | Oct 20, 2021 |
| New Day Healthcare Intermediate LLC | Owns 5% or more through other companies | 100% | Oct 20, 2021 |
| New Day Healthcare, LLC | Owns 5% or more through other companies | 100% | Oct 20, 2021 |
| Phoenix Healthcare Holdings LLC | Owns 5% or more through other companies | 100% | Jan 1, 2013 |
| New Day Healthcare Holdings, LLC | Owns 5% or more through other companies | 100% | Oct 20, 2021 |
What do families say?
- Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 84% rated it 9 or 10 out of 10, and 86% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 98.04% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 74.9% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 4 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 22 hospices CMS’s data show serving patients in ZIP code 67226, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 4; this one had 3.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Gentiva | 11 |
| Progressive Home Health & Hospice | 3 |
| Enhabit Hospice | Not given |
| Phoenix Home Care & Hospice This hospice | 3 |
| Harry Hynes Memorial Hospice | 9 |
| Heartland Hospice (Wichita) | 7 |
| Rivercross Hospice LLC | Not given |
| Good Shepherd Hospice | 2 |
| Home Health & Hospice of Kansas | 2 |
| Interim Healthcare of Wichita Inc. (Hospice) | 1 |
| Clear Path Hospice of Wichita LLC | Not given |
| Traditions Health | 19 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
-
Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.