Heart to Heart Hospice of Northeast Indiana, LLC
A hospice in Fort Wayne, Indiana 46804
5646 Coventry Lane, Fort Wayne, Indiana 46804. (260) 203-5441.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 3 deficiencies cited in the last three years
- 4of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
3 deficiencies cited in the last three years
The middle of the 13 hospices serving ZIP code 46804 had 9.
The last inspection on record was on Feb 13, 2026: a reaccreditation inspection by the Community Health Accreditation Partner.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
3 deficiencies in 1 month of the last 36. Last cited Feb 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Feb 13, 2026: reaccreditation inspection by the Community Health Accreditation Partner3 deficiencies
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 178 words
“It is required that each patient’s individualized written plan of care include all services necessary for the palliation and management of the terminal illness, including drugs and treatment necessary to meet the needs of the patient. This standard was not met as evidenced by clinical record review and interview. In 1 of 19 (5%) clinical records reviewed, the agency did not ensure that the patient’s individualized plan of care included all treatments necessary to meet the patient’s needs. CLINICAL RECORD 11: The patient elected the hospice benefit on 12/30/2025. Review of the clinical record revealed the initial comprehensive assessment and skilled nursing documentation identified the patient had a Mickey button feeding tube in place for medication administration and gravity feedings twice daily. The plan of care dated 12/30/2026 did not include specific interventions for management of the feeding tube, including administration of tube feedings, flushes, or site care. During joint clinical record review and interview with the Patient Care Manager on 02/13/2026, confirmed that the patient’s plan of care did not include individualized interventions addressing feeding tube management.”
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Coordination of services (42 CFR 418.112(e)(3)(ii))
The inspectors’ words, 147 words
“It is required that the designated IDG member provides the SNF/NF or ICF/IID with the following information for each patient/resident which includes the hospice election form and the physician’s certification of the terminal illness. This standard was not met as evidenced by interview and observation. In 1 of 1 (100%) home visits to a skilled nursing facility, it was revealed that the agency did not ensure that the required information was provided to the skilled nursing facility. HOME VISIT 2 / CLINICAL RECORD 2: During the home visit observation with the Registered Nurse [Personnel record #2] on 02/11/2026, a review of the agency’s hospice binder, revealed the binder did not contain the hospice election form dated 01/06/2026 and the certification of terminal illness. This finding was reviewed with the Patient Care Manager, present at home visit, confirmed that the hospice binder did not contain all required information.”
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Coordination of services (42 CFR 418.112(e)(3)(iii))
The inspectors’ words, 147 words
“It is required that the designated IDG member provides the SNF/NF or ICF/IID with the following information for each patient/resident which includes the hospice election form and the physician’s certification of the terminal illness. This standard was not met as evidenced by interview and observation. In 1 of 1 (100%) home visits to a skilled nursing facility, it was revealed that the agency did not ensure that the required information was provided to the skilled nursing facility. HOME VISIT 2 / CLINICAL RECORD 2: During the home visit observation with the Registered Nurse [Personnel record #2] on 02/11/2026, a review of the agency’s hospice binder, revealed the binder did not contain the hospice election form dated 01/06/2026 and the certification of terminal illness. This finding was reviewed with the Patient Care Manager, present at home visit, confirmed that the hospice binder did not contain all required information.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Feb 13, 2026 | Reaccreditation inspection by the Community Health Accreditation Partner | 3 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jul 23, 2020.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 13.3 nurse care minutes per routine home care day, 9.9% of skilled nursing minutes at weekends and a visit near death for 97.3% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 31% at home, 16% in assisted living, 52% in a nursing facility, 1% in a hospital.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 13.3 min |
| Skilled nursing minutes at weekends | 9.9% |
| Visits near death | 97.3% of patients who died |
Who owns it?
- Heart to Heart Indiana Holdco, LLC owns 100% directly since Sep 3, 2019.
- 4 owners or officers are people: Crista Krider (managing employee (on the payroll), 0%); Rutvik Patel (managing employee (under contract), 0%); Kelly Mitchell (corporate officer, 0%); Kelly Mitchell (managing employee (on the payroll), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Heart to Heart Indiana Holdco, LLC | Owns 5% or more directly | 100% | Sep 3, 2019 |
| Heart to Heart Hospice Holdings LLC | Owns 5% or more through other companies | 100% | Sep 3, 2019 |
| Indiana Medical Couriers and Express Delivery Services, LLC | Owns 5% or more through other companies | 87.5% | Sep 3, 2019 |
| H to H Founders, LLC | Owns 5% or more through other companies | 59.83% | Sep 3, 2019 |
| Htohh Preferred LLC | Owns 5% or more through other companies | 39.92% | Sep 3, 2019 |
| Indiana Hospice Dfw, LLC | Owns 5% or more through other companies | 6.25% | Sep 3, 2019 |
| Indiana Hospice Dfw Two, LLC | Owns 5% or more through other companies | 6.25% | Sep 3, 2019 |
What do families say?
- Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 85% rated it 9 or 10 out of 10, and 85% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 64.5% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 4 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 13 hospices CMS’s data show serving patients in ZIP code 46804, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 9; this one had 3.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Heart to Heart Hospice of Northeast Indiana, LLC This hospice | 3 |
| Anew Hospice Ft Wayne LLC | 6 |
| Stillwater Hospice | 3 |
| Heartland Hospice (Ft Wayne) | 79 |
| Parkview Hospice | 9 |
| Eleos Hospice Care | 9 |
| Interim Healthcare of Fort Wayne | 5 |
| Paradigm Health | 9 |
| Elara Caring | 30 |
| Adoration Hospice | 16 |
| Paradigm Health | 5 |
| Transitions Indiana, LLC | 30 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.