Parkview Hospice
A hospice in Fort Wayne, Indiana 46805
1900 Carew St Ste 6, Fort Wayne, Indiana 46805. (260) 373-9800.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 9 deficiencies cited in the last three years
- 4of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
9 deficiencies cited in the last three years
The middle of the 11 hospices serving ZIP code 46805 had 9.
The last inspection on record was on May 23, 2024: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
9 deficiencies in 1 month of the last 36. Last cited May 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
May 23, 2024: reaccreditation inspection by The Joint Commission9 deficiencies
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Notice of rights and responsibilities (42 CFR 418.52(a)(1))
“Observed in Record Review. In 2 of 21 patient records reviewed, the organization had not informed the patient of the patient’s rights prior to beginning care, treatment, or services or during the initial evaluation visit before beginning care, treatment, or services verbally or in writing. In the charts for RRNHV#9 and RRD/C#1, there was no information provided in the patient rights or consent document that described the patient’s financial responsibilities for payment. This was discussed with the Supervisor assisting with record review.”
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 99 words
“Observed in Record Review. In 2 of 21 patient records reviewed, the written plan of care was not based on the patient’s goals and the time frames, settings, and services required to meet those goals. In the chart for RRHV#1 the patient had music therapy and massage therapy ordered. The plan of care included the frequency of visits, however no goals for these disciplines. In the chart for RRHV#3, the patient had massage therapy ordered and the frequency of visit was on the plan of care, however no goals. This was discussed with the Supervisor assisting with record review.”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 383 words
“Observed in Record Review. In 6 of 21 patient records reviewed, the plan of care did not include all services needed for the palliation and management of the terminal illness and related conditions, including the following: treatment necessary to meet the patient’s needs. In the chart for RRHV#1 the patient had music therapy and massage therapy ordered. The plan of care included the frequency of visits, however no interventions for these disciplines. In the chart for RRHV#3, the patient had massage therapy ordered and the frequency of visit was on the plan of care, however no interventions. Additionally, during the home visit, the patient and nurse verified that the oxygen liter flow was 4 liters per minute and had been at the rate for a while. The hospice plan of care indicated the oxygen liter flow was ordered to be at 2 liters per minute and had not been updated to reflect the change. This was verified with the RN at the visit and with the Supervisor assisting with record review. In the chart for RRNHV#5, A GIP patient, the foley catheter order was missing the size catheter/balloon on the hospice POC. The CVAD dressing change order was incomplete as it was missing the occlusive dressing cover; missing a cleansing agent. The wound care order was in the inpatient chart, however not on the hospice POC. Additionally the order was an incomplete order as it did not include the cleansing agent only the dressing and frequency. In the chart for RRNHV#8, the caregiver is regularly checking the patient’s blood sugars. This treatment was not on the hospice POC. This was discussed with the Supervisor assisting with record review. Observed in Patient Home. In RRHV#5, the plan of care did not include the current home oxygen flow rate for the patient with COPD. It was documented in the hospice plan of care the patient was on oxygen 4 liters continuous per nasal cannula, but it was confirmed the patient’s current ordered flow rate was 5 liters. In RRNHV#10, it was documented in the plan of care the patient’s home oxygen order was 2 liters per nasal cannula, but the oxygen liter flow was indicated to be 3 liters per the medical director and RN assessments. This was reviewed and verified with the Clinical Supervisor.”
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Content of plan of care (42 CFR 418.56(c)(5))
“Observed in Patient Home. In 1 of 21 patient records reviewed, the plan of care did not include all services needed for the palliation and management of the terminal illness and related conditions, including medical supplies and appliances necessary to meet the patient needs. In RRHV#4, the hospice general in-patient plan of care did not include complete nursing orders for the patient’s indwelling Foley catheter (catheter/balloon size, frequency of changes). This was reviewed and verified with the Clinical Supervisor.”
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Review of the plan of care (42 CFR 418.56(d))
The inspectors’ words, 123 words
“Observed in Record Review. In 1 of 21 patient records reviewed, the plan of care had not been revised based on documented progress toward goals. In the chart for RRHV#3, in each IDT for the past 10 weeks, the RN update included a statement that the patient had been started on diuretics, yet there had been no new medications or change in dosage during that time period. In addition, there was no documented progress toward goals that were expected to be met within the first two weeks of care such as pain at patient’s goal for 3 consecutive days, verbalization of smoking risk with use of oxygen. The goal status simply stated progressing. This was discussed with the Supervisor assisting with record reviews.”
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Content (42 CFR 418.104(a)(3))
“Observed in Record Review. In 2 of 21 patient records reviewed, the patient record did not contain the following clinical information: - Any medications administered, including dose. In the chart for RNHV#8, the nurse did not fully document medication administration, Administered dose of Roxanol. In the chart for RRD/C#2, there was incomplete documentation of care, SN gave dose of Tramadol. This was verified with the Supervisor assisting with record review.”
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Content (42 CFR 418.104(a)(7))
“Observed in Record Review. In 1 of 21 patient records reviewed, the patient record did not include a correct medication list. In the chart for RRHV#3, Colchine was duplicated on the medication list on the plan of care as well as the list in the patient’s home. This was verified with the RN assisting with making home visits.”
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Label dispose storage drugs (42 CFR 418.106(e)(2)(i)(C))
“Observed in Record Review. In 1 of 21 patient records reviewed, at the time when controlled medications were first ordered, the hospice had not documented that the written policies and procedures for managing controlled medications were provided and discussed. There was no documentation of this education in the chart for RRHV#3. This was discussed with the Supervisor assisting with record review.”
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Use and mintenance of equipment and supplies (42 CFR 418.106(f)(2))
The inspectors’ words, 176 words
“Observed in Record Review. In 3 of 6 home visits conducted, the organization had not provided education and training to the patient about procedures to follow if care, treatment, or services are disrupted by a natural disaster or an emergency. During RRHV#3, it was noted by the surveyor and RN assisting with home visits that the patient did not have a copy of the individualized emergency plan in the home. The patient verified that this had not been provided during the visit. Upon discussion with the Supervisor assisting with record reviews, the organization’s process is to collect this information with the patient during the initial assessment and an individualized plan is printed from the organization’s EMR and provided to patients at a subsequent visit. Observed in Patient Home. In RRHV#5 and RRHV#6, there was no evidence in the home that the patient and family were provided education/information on their individualized emergency disaster plan, including the oxygen, durable medical equipment, and supplies needed and utilized by the patient. This was reviewed and confirmed with the Clinical Supervisor.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| May 23, 2024 | Reaccreditation inspection by The Joint Commission | 9 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jun 27, 1996.
- Ownership: non-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 19.4 nurse care minutes per routine home care day, 7.5% of skilled nursing minutes at weekends and a visit near death for 97.5% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 97% at home, 3% in a hospital.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 19.4 min |
| Skilled nursing minutes at weekends | 7.5% |
| Visits near death | 97.5% of patients who died |
Who owns it?
- Parkview Health System Inc. owns 100% directly since Apr 1, 2006.
- 20 owners or officers are people: Mark Michael (corporate director, 0%); Wilburn Smith (corporate director, 0%); Brenda Gerber (corporate director); Jessica Lee-Hansen (corporate officer); Jessica Lee-Hansen (managing employee (on the payroll)); Shannon Perry (managing employee (on the payroll)); Joseph Jordan (corporate director); Richard Robinson (corporate director); Donovan Coley (corporate director); Ian Boyce (corporate director); John Bowen (corporate director); Linda Francies (corporate director); Palermo Galindo (corporate director); Tom Kimbrough (corporate director, 0%); Russ Abel (corporate director); Wendy Stein (corporate director, 0%); Peter J Chaille (corporate director); Abhijit T Shukla (corporate director); Satish R C Velagapudi (corporate director); David Mcfadden (corporate director, 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Parkview Health System Inc. | Owns 5% or more directly | 100% | Apr 1, 2006 |
What do families say?
- Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 87% rated it 9 or 10 out of 10, and 87% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 98.76% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 80.1% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 4 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 11 hospices CMS’s data show serving patients in ZIP code 46805, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 9; this one had 9.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Parkview Hospice This hospice | 9 |
| Stillwater Hospice | 3 |
| Heartland Hospice (Ft Wayne) | 79 |
| Eleos Hospice Care | 9 |
| Heart to Heart Hospice of Northeast Indiana, LLC | 3 |
| Interim Healthcare of Fort Wayne | 5 |
| Anew Hospice Ft Wayne LLC | 6 |
| Elara Caring | 30 |
| Paradigm Health | 5 |
| Transitions Indiana, LLC | 30 |
| Solace Hospice LLC | 10 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.