VNA Hospice Home Care
A hospice in Valparaiso, Indiana 46383
501 Marquette Street, Valparaiso, Indiana 46383. (219) 462-5195.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 18 deficiencies cited in the last three years
- 5of 5 family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean4
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Condition-level deficiency
- For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual.
What did inspectors find?
18 deficiencies cited in the last three years
The middle of the 14 hospices serving ZIP code 46383 had 9.
The last inspection on record was on Dec 9, 2025: a follow-up inspection by the Accreditation Commission for Health Care.
1 deficiency at condition level, the more serious of CMS’s two levels
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
18 deficiencies in 1 month of the last 36. Last cited Oct 2025. Most serious: Condition-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Oct 24, 2025: reaccreditation inspection by the Accreditation Commission for Health Care18 deficiencies
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N/a (42 CFR 418.110)
“Condition of Participation: Hospices that Provide Inpatient Care Directly.”
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Primary/Alternate Means for Communication (42 CFR 418.113(c)(3))
“Upon observation, there was no evidence the Emergency Plan communication plan must includes a primary and alternate means for communicating with hospice’s employees and Federal, state, tribal, regional, and local emergency management agencies. The agency did not include alternate means of communication for two staff members. Additionally, governmental agencies had primary contact only and no alternate method of communication in the Emergency Plan.”
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Rights of the patient (42 CFR 418.52(c)(4))
“Upon patient record review, 9 of 21 (Patients #1,2,5,6,7,8,12,14,15) did not have evidence that the patient chooses a health care provider, including an attending physician. Patients #1,2,5,6,7,8,12,14,15: Patients EOB indicated (check-mark) that “I do not wish to choose an attending physician.” The physicians following these patients are referring physicians who work at the SNF (not hospice) where patients reside. There is evidence of hospice notification to attending physicians their responsibilities. However, there is no evidence in patient record of this choice of attending physician.”
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Content of comprehensive assessment (42 CFR 418.54(c)(4))
“Upon patient record review, 20 of 21 (Patients #1,2,3,4,5,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21) did not have evidence in the patient record that the comprehensive assessment takes into consideration the imminence of death. Patients #1,2,3,4,5,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21: These patient records did not specify if patient was imminent or not. The agency had self-identified this assessment was missing (prior to survey). This identification date was 10/1/25. Therefore all admissions after 10/1/25 have this assessment embedded into electronic medical record that Initial Nursing Comprehensive assesses for imminence of death.”
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Content of comprehensive assessment (42 CFR 418.54(c)(6))
The inspectors’ words, 326 words
“Upon patient record review, 6 of 21 (Patients #1,5,7,8,11,14) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: • Effectiveness of drug therapy • Drug side effects • Actual or potential drug interactions • Duplicate drug therapy • Drug therapy currently associated with laboratory monitoring Patient #1: During SNF visit medication reconciliation this patient had Pepcid 20 mg on hand (ordered 10/6/25). This medication was not included on the hospice medication profile. Corrected on site-RN obtained order and updated hospice med profile. Patient #5: This patient is prescribed Acetaminophen ES 500mg. 2 tablets two times daily as needed. Acetaminophen 650mg Suppositories 1 suppository every 6 hours as needed, and Hydrocodone/ Acetaminophen 5/325 one tablet 3 times daily as needed. The medication profile did not specify a maximum dose of acetaminophen within 24 hours. Patient #7: This patient is prescribed Acetaminophen ES 500mg. 1 tablet at bedtime. Acetaminophen 650mg Suppositories 1 suppository every 4 hours as needed, and Hydrocodone/Acetaminophen 325 two tablets 4 times daily as needed. The medication profile did not specify a maximum dose of acetaminophen within 24 hours. Patient #8: This patient is prescribed Acetaminophen 325mg. 2 tablets four times daily as needed and Acetaminophen 650mg Suppositories 1 suppository every 4 hours as needed, The medication profile did not specify a maximum dose of acetaminophen within 24 hours. Patient #11: This patient is prescribed Acetaminophen 325mg. 2 tablets four times daily as needed and Acetaminophen 650mg Suppositories 1 suppository every 4 hours as needed, The medication profile did not specify a maximum dose of acetaminophen within 24 hours. Patient #14: This patient is prescribed Acetaminophen 325mg. 2 tablets six times daily as needed and Acetaminophen 650mg Suppositories 1 suppository every 4 hours as needed, The medication profile did not specify a maximum dose of acetaminophen within 24 hours.”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 256 words
“Upon patient record review, 5 of 21 (Patients #5,7,8,11,14) did not have evidence the plan of care (POC) must include all services necessary for the palliation and management of the terminal illness and related conditions, including medications and treatments. Patient #5: This patient is prescribed Acetaminophen ES 500mg, 2 tablets two times daily as needed and Acetaminophen 650mg Suppositories 1 suppository every 6 hours as needed, and Hydrocodone/ Acetaminophen 5/325 one tablet 3 times daily as needed. The POC did not specify a maximum dose of acetaminophen within 24 hours. Patient #7: This patient is prescribed Acetaminophen ES 500mg, 1 tablet at bedtime. Acetaminophen 650mg Suppositories 1 suppository every 4 hours as needed, and Hydrocodone/ Acetaminophen 325 two tablets 4 times daily as needed. The POC did not specify a maximum dose of acetaminophen within 24 hours. Patient #8: This patient is prescribed Acetaminophen 325mg, 2 tablets four times daily as needed and Acetaminophen 650mg Suppositories 1 suppository every 4 hours as needed. The POC did not specify a maximum dose of acetaminophen within 24 hours. Patient #11: This patient is prescribed Acetaminophen 325mg, 2 tablets four times daily as needed and Acetaminophen 650mg Suppositories 1 suppository every 4 hours as needed. The POC did not specify a maximum dose of acetaminophen within 24 hours. Patient #14: This patient is prescribed Acetaminophen 325mg, 2 tablets six times daily as needed and Acetaminophen 650mg Suppositories 1 suppository every 4 hours as needed. The plan of care did not specify a maximum dose of acetaminophen within 24 hours.”
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Content of plan of care (42 CFR 418.56(c)(5))
“Upon patient record review, 2 of 21 (Patients #1,2) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including equipment and supply needs. Patient #1: This patient had an alternating pressure mattress. This was not included on the Plan of Care. Patient #2: This patient had an alternating pressure mattress and fall mats x2. These were not included on the Plan of Care.”
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Content (42 CFR 418.104(a)(2))
“Upon patient record review, 1 of 21 (Patient #1) did not have evidence that each patient record contains: • Signed election statement in accordance with 418.24 Patient #1: The “Election of Benefit/Start of Care Effective Date” field was left blank on document.”
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Written agreement (42 CFR 418.112(c)(8))
“Upon SNF/NF contract review, 1 of 5 (Valparaiso Care SNF/Routine Care Contract) The contract did not have a provision stating that the hospice reports all alleged violations involving mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of patient property by anyone unrelated to the hospice to the SNF/NF administrator within 24 hours of the hospice becoming aware of the alleged violation.”
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N/a (42 CFR 418.110(c)(2))
“Upon observation, there was no evidence the hospice inpatient facility tests their power systems in accordance with NFPA 99 and NFPA 110 including the maintenance and testing of alternate power sources and transfer inspection and testing and maintenance and testing of circuitry. The agency is completing the annual generator tests as appropriate but not completing the tri-annual 4 hour load test according to NFPA 110, 8.4.9.2.”
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N/a (42 CFR 418.110(d))
“Upon observation, there is no evidence building construction is provided consistent with the 2012 editions of the LSC of the National Fire Protection Association and NFPA 99, as follows: 1. The installed light fixture is positioned such that it would obstruct the water spray pattern from the fire sprinkler head. 2. The cubicle curtain installed has a solid top section rather than an 18-inch mesh, which would also obstruct the sprinkler’s water distribution.”
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N/a (42 CFR 418.110(d))
The inspectors’ words, 166 words
“Upon observation, there is no evidence the corridor walls and doors of a facility is provided consistent with the 2012 editions of the LSC of the National Fire Protection Association and NFPA 99. Hospices are exempt from chapter 19.3.6.3.5 “exception number 1 and 2 and 19.3.6.3.6 number 2”. If recommended by state survey agency, CMS may waive for periods deemed appropriate, specific provisions of the LSC which, if rigidly applied, would result in unreasonable hardship to the hospice, but only if the waiver would not adversely affect the health and safety of patients. The provisions of the adopted edition of the Life Safety Code do not apply in a State if CMS finds that a fire and safety code imposed by State law adequately protects patients in hospices. During the building tour, it was observed that the smoke compartment wall above the double doors contained two unsealed penetrations where electrical wires pass through the gypsum board. These unsealed penetrations compromise the integrity of the smoke barrier.”
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N/a (42 CFR 418.110(d))
The inspectors’ words, 91 words
“Upon observation, there is no evidence the smoke compartmentation and control of a facility is provided consistent with the 2012 editions of the LSC of the National Fire Protection Association and NFPA 99. The provisions of the adopted edition of the Life Safety Code do not apply in a State if CMS finds that a fire and safety code imposed by State law adequately protects patients in hospices. During the facility tour, kick-down door stops were identified in two Mechanical Rooms and two Medication Rooms located near the nursing station (s).”
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N/a (42 CFR 418.110(d))
The inspectors’ words, 110 words
“Upon observation, there was no evidence the automatic sprinkler system of a facility is provided consistent with the 2012 editions of the LSC of the National Fire Protection Association and NFPA 99. The provisions of the adopted edition of the Life Safety Code do not apply in a State if CMS finds that a fire and safety code imposed by State law adequately protects patients in hospices. During the building tour, it was observed that the Fire Department Connection (FDC) lacked the required identification signage. The FDC must be clearly marked and visible from the fire department’s normal point of approach to ensure prompt identification and connection during emergency operations.”
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N/a (42 CFR 418.110(d))
The inspectors’ words, 106 words
“Upon observation, there was no evidence the building service equipment of a facility is provided consistent with the 2012 editions of the LSC of the National Fire Protection Association and NFPA 99. The provisions of the adopted edition of the Life Safety Code do not apply in a State if CMS finds that a fire and safety code imposed by State law adequately protects patients in hospices. During the building tour, it was observed that the ceiling supply air register in the toy room showed evidence of a past or active water leak. The surrounding gypsum board exhibited water discoloration, indicating possible moisture intrusion or damage.”
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N/a (42 CFR 418.110(d))
The inspectors’ words, 110 words
“Upon observation, there was no evidence the electrical of a facility is provided consistent with the 2012 editions of the LSC of the National Fire Protection Association and NFPA 99. The provisions of the adopted edition of the Life Safety Code do not apply in a State if CMS finds that a fire and safety code imposed by State law adequately protects patients in hospices. New and existing Construction During the building tour, it was observed that two power strips at the nursing station were located directly on the floor. This placement makes them susceptible to water exposure during cleaning or mopping, creating a potential electrical shock and fire hazard.”
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N/a (42 CFR 418.110(d))
The inspectors’ words, 106 words
“Upon observation, there was no evidence the fire alarm systems of a facility are provided consistent with the 2012 editions of the LSC of the National Fire Protection Association and NFPA 99. The provisions of the adopted edition of the Life Safety Code do not apply in a State if CMS finds that a fire and safety code imposed by State law adequately protects patients in hospices. During the building tour, it was observed that the manual fire alarm pull station located at the center exit was obstructed by a wheelchair. The obstruction could delay or prevent activation of the fire alarm system during an emergency.”
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N/a (42 CFR 418.110(d))
The inspectors’ words, 130 words
“Upon observation, there was no evidence the hazardous areas of a facility are provided consistent with the 2012 editions of the LSC of the National Fire Protection Association and NFPA 99. The provisions of the adopted edition of the Life Safety Code do not apply in a State if CMS finds that a fire and safety code imposed by State law adequately protects patients in hospices. During the building tour, it was observed that three patient rooms has been converted to a storage rooms. The doors to these rooms is not equipped with an automatic self-closing device. Due to the change in room use from patient care to storage (which constitutes a higher fire load), the door is now required to be self-closing to maintain fire and smoke barrier integrity.”
All 3 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Dec 9, 2025 | Follow-up inspection by the Accreditation Commission for Health Care | No deficiencies cited |
| Oct 24, 2025 | Reaccreditation inspection by the Accreditation Commission for Health Care | 18 deficiencies cited |
| Apr 5, 2024 | Complaint inspection by the state | No deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jun 26, 1989.
- Ownership: other.
- Cited at For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. in the last three years: it didn’t meet a whole condition of Medicare’s rules.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 15.3 nurse care minutes per routine home care day, 7.4% of skilled nursing minutes at weekends and a visit near death for 97.7% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 52% at home, 8% in assisted living, 30% in a nursing facility, 2% in a skilled nursing facility, 3% in an inpatient hospice, 5% elsewhere.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 15.3 min |
| Skilled nursing minutes at weekends | 7.4% |
| Visits near death | 97.7% of patients who died |
Who owns it?
- 5 owners or officers are people: Kendall W Ashley (managing employee (on the payroll)); Robert Franko (corporate officer); Robert Franko (managing employee (on the payroll)); Tresa Evans (owns 5% or more through other companies, 0%); Tresa Evans (managing employee (on the payroll)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- Family caregivers rate it 5 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 86% rated it 9 or 10 out of 10, and 91% would definitely recommend it.
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 99.29% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 71.5% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 5 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 14 hospices CMS’s data show serving patients in ZIP code 46383, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 9; this one had 18.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| VNA Hospice Home Care This hospice | 18 |
| Aseracare Hospice | 8 |
| Dunes Hospice LLC | 21 |
| Heart to Heart Hospice of Northwest Indiana, LLC | 4 |
| Hospice of the Calumet Area Inc. | 10 |
| The Center for Hospice and Palliative Care Inc. | 5 |
| Traditions Health | 2 |
| Franciscan Hospice Care | 22 |
| Southerncare South Bend | 28 |
| Unity Hospice of Northwest Indiana LLC | 3 |
| Elara Caring | 30 |
| Transitions Indiana, LLC | 30 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.