Five Star Hospice and Palliative Care LLC
A hospice in Hoffman Estates, Illinois 60169
2500 West Higgins Road Suite 1165, Hoffman Estates, Illinois 60169. (847) 610-3188.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 9 deficiencies cited in the last three years
- Not rated family caregiver rating
- 7of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
9 deficiencies cited in the last three years
The middle of the 29 hospices serving ZIP code 60169 had 7.
The last inspection on record was on May 2, 2024: an initial inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
9 deficiencies in 1 month of the last 36. Last cited May 2024. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
May 2, 2024: initial inspection by the Accreditation Commission for Health Care9 deficiencies
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Rights of the patient (42 CFR 418.52(c)(4))
“Upon patient record review, 2 of 14 (Patients #3, #4) did not have evidence that the patient chooses a health care provider, including an attending physician. Patients #3, #4: The Election of Benefit form did not have Attending Physician entered in space provided on form. Agency contacted patient/family and updated hospice record with Physician Choice form.”
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Content of comprehensive assessment (42 CFR 418.54(c)(6))
The inspectors’ words, 227 words
“Upon patient record review, 6 of 14 (Patients #1. #2, #3, #4, #5, #6) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: • Effectiveness of drug therapy • Drug side effects • Actual or potential drug interactions • Duplicate drug therapy • Drug therapy currently associated with laboratory monitoring Patient #1: The Hospice and SNF medication profiles did not match. The SNF did not have Lorazepam 2mg/2mL Q4 hours PRN or Losartan 50 mg QD on their med profile Patient #2: The Hospice and SNF meds did not match. The SNF did not have Lorazepam 2mg/2mL Q4 hours PRN, Morphine 0.25mL Q@ hours PRN, Tylenol Suppository 650 mg Q 4hours PRN or Atropine 1% 3 gtts Q1 hour PRN on their med profile. Patient #3:The Hospice and SNF meds did not match. The SNF did not have Lorazepam 2mg/2mL Q4 hours PRN on their med profile. Patient #4: The record reflected this patient had oxygen. Oxygen was not included on the Medication Profile. Corrected on Site. Patient #5: The record reflected this patient had oxygen. Oxygen was not included on the Medication Profile. Corrected on Site. Patient #6: Polyethylene Glycol order with no diluent Ordered on 11/21/23, Corrected on Site.”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 98 words
“Upon patient record review, 3 of 14 (Patients 4, #5, #6) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including medications and treatments. Patient #4: The record reflected this patient had oxygen. Oxygen was not included on the Plan of Care. Corrected on Site. Patient #5: The record reflected this patient had oxygen. Oxygen was not included on the Medication Profile. Plan of Care. Corrected on Site.. Patient #6: Polyethylene Glycol order with no diluent. Ordered on 11/21/23, Corrected on Site.”
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Content of plan of care (42 CFR 418.56(c)(5))
“Upon patient record review, 2 of 14 (Patients #2, #3) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including equipment and supply needs. Patient #2: This patient had a bedside table. This item was not included on Plan of Care. Corrected on Site. Patient #3: This patient had a bedside table and hospital bed. These items were not included on Plan of Care. Corrected on Site.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(1))
The inspectors’ words, 160 words
“Upon patient record review, 1 of 14 (Patients #11) did not have evidence in the patient record that hospice aide assignments and duties are: • Assigned to a specific patient by a registered nurse that is a member of the interdisciplinary group • Written patient care instructions for a hospice aide must be prepared by a Registered Nurse who is responsible for the supervision of a hospice aide as specified under paragraph (h) of 418.76 • There is evidence in the patient record that the plan of care; indicate what tasks are to be done by the Aide and the frequency of these tasks. The use of “PRN” or “per patient choice”, for any task, whether personal care or non-personal care tasks, are not acceptable Patient #11: The Plan of care indicated the Aide Visit Frequency of 3X’s per week and 8 PRN. Plan of care does not indicate patient has the functional or cognitive ability to make PRN choice.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(2))
“Upon patient record review 1 of 14 (Patient #9) did not have evidence documentation in the patient record that a hospice aide provides services that are: • Ordered by the interdisciplinary group • Included in the plan of care Patient #9: The POC listed Aide visit frequency of 3 X’s per week. For first Benefit Week there was only 1 visit on 3/15/24. The visit frequency was not met.”
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Recertification of the terminal illness (42 CFR 418.102(c))
“Upon patient record review, 1 of 14 (Patient #5) did not have evidence that before the recertification period for each patient, the medical director or physician designee must review the patient’s clinical information and provide written documentation that it is anticipated that the patient’s life expectancy is 6 months or less. Patient #5:The CTI has incorrect benefit periods. The patient had discharged in Benefit Period 5. Then, per EMR readmitted again in Benefit Period 5, not BP6. Agency has contacted EMR company and ticket is pending to correct.”
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Content (42 CFR 418.104(a)(2))
The inspectors’ words, 119 words
“Upon patient client record review, 4 of 14 (Patients #3, #4, #8, #12) did not have evidence that each patient record contains: • Signed election statement in accordance with 418.24 Patient #3: The Election of Benefit indicated Effective Date of 4/18/23, Per EMR, Hospice services did not begin until 4/20/23. Patient #4: The Election of Benefit form did not have Attending Physician entered in space provided on form. Agency contacted patient/Family and updated hospice record with Physician Choice form. Patient #8: The Election of Benefit indicated Effective Date of 1/24/24. Per EMR, Hospice services did not begin until 1/25/24. Patient #12: The Election of Benefit indicated Effective Date of 4/28/23. Per EMR, Hospice services did not begin until 4/29/23.”
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Criminal background checks (42 CFR 418.114(d)(1))
“Upon personnel record review, 2 of 13 (Personnel #6, #7 ) did not have evidence the hospice obtained a criminal background check on these contracted individuals who have direct patient care and access to patient records.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| May 2, 2024 | Initial inspection by the Accreditation Commission for Health Care | 9 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Feb 24, 2021.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 10.6 nurse care minutes per routine home care day, 4.4% of skilled nursing minutes at weekends and a visit near death for 61.9% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 5% at home, 31% in assisted living, 4% in a nursing facility, 61% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 10.6 min |
| Skilled nursing minutes at weekends | 4.4% |
| Visits near death | 61.9% of patients who died |
Who owns it?
- 7 owners or officers are people: Imtiaz Ahmed (owns 5% or more directly, 100%); Imtiaz Ahmed (managing employee (on the payroll), 100%); Imtiaz Ahmed (corporate director, 50%); Maliha Ahmed (corporate director, 50%); Hoda Rezaei (managing employee (under contract)); Hoda Rezaei (corporate director); Alex Aurelio Sanchez (managing employee (under contract)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 7 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 80.33% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 16.7% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 7 of 10 |
How does it compare nearby?
- Of the 29 hospices CMS’s data show serving patients in ZIP code 60169, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 7; this one had 9.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Five Star Hospice and Palliative Care LLC This hospice | 9 |
| Rainbow Hospice | 5 |
| Vitas Healthcare Corporation of Illinois | 2 |
| Advocate Hospice | 1 |
| Residential Hospice | 10 |
| Journeycare - Barrington | 17 |
| Lightways Hospice and Serious Illness Care | Not given |
| Unity Hospice of Chicagoland, LLC | 5 |
| Accentcare Hospice & Palliative Care of Illinois | 18 |
| Heartland Hospice (Northbrook) | 12 |
| Elara Caring I | 6 |
| Kindred Hospice | 21 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.