St Croix Hospice Des Plaines

When those deficiencies happened

2 deficiencies in 1 month of the last 36. Last cited Sep 2025. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

• Medicare-certified hospice since Mar 20, 2015.
• Ownership: for-profit.
• No condition-level: what this means deficiency or immediate jeopardy: what this means on record in the last three years.

• CMS doesn’t publish fines or other penalties for hospices, so none are shown.
• 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.

• From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 12.9 nurse care minutes per routine home care day, 8.1% of skilled nursing minutes at weekends and a visit near death for 86.9% of patients who died.
• Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 27% at home, 3% in assisted living, 70% in a nursing facility, 1% in a skilled nursing facility.

• St Croix Hospice Acquisition Corp owns 100% directly since Jul 1, 2021.
• St Croix Hospice LLC runs it.
• 18 owners or officers are people: Andrew Graham Mayo (managing employee (on the payroll)); Andrew Graham Mayo (runs it (operational or managerial control)); Stephen C Phenneger (corporate officer); Stephen C Phenneger (corporate director); Stephen C Phenneger (managing employee (on the payroll)); Stephen C Phenneger (runs it (operational or managerial control)); Tamila A Johnson-White (managing employee (on the payroll)); Tamila A Johnson-White (runs it (operational or managerial control)); Patricia Tomaszek (managing employee (on the payroll)); Patricia Tomaszek (runs it (operational or managerial control)); Mandy L Cogswell (corporate officer); Mandy L Cogswell (runs it (operational or managerial control)); Eric M Spratford (managing employee (under contract)); Eric M Spratford (runs it (operational or managerial control)); Heath A Bartness (corporate officer); Heath A Bartness (corporate director); Heath A Bartness (managing employee (on the payroll)); Heath A Bartness (runs it (operational or managerial control)).
• A private-equity firm is among the owners CMS lists.
• No real-estate investment trust among the owners CMS lists.

• CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
• In CMS’s survey of family caregivers (Oct 1, 2023 to Sep 30, 2025): 86% rated it 9 or 10 out of 10, and 90% would definitely recommend it.
• CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
• 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 56.3% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).

• Of the 37 hospices CMS’s data show serving patients in ZIP code 60463, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 6; this one had 2.

• CMS doesn’t publish fines or other penalties for hospices, so none are shown.
• Only complaints that led to a citation appear; complaints that didn’t aren’t published.
• CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
• Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.

• Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).

  Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).

• Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).

  Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).

• Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).

  Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).

• Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).

  Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).

• Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).

  Released Sep 29, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).

• Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).

  Released Sep 29, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).

• Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).

  Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).

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