Idaho Home Health & Hospice
A hospice in Twin Falls, Idaho 83301
722 N, College Rd Ste 125, 3356 E Goldstone Way, Ste 100, Meridian, Id 83642, Twin Falls, Idaho 83301. (208) 887-9283.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 1 deficiency cited in the last three years
- 5of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
1 deficiency cited in the last three years
The middle of the 9 hospices serving ZIP code 83301 had 6.
The last inspection on record was on Oct 17, 2024: a recertification inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Oct 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Oct 17, 2024: recertification inspection by the state1 deficiency
-
Discharge or transfer of care (42 CFR 418.104(e)(3))
The inspectors’ words, 539 words
“Based on review of medical records, policies, State Operations Manual Chapter 2, and staff interview it was determined the hospice failed to properly document a discharge for 1 of 3 patients (Patient #12) who were documented as a revocations or live discharges and whose records were reviewed. This caused a patient to be improperly documented as a revocation when they should have been discharged from hospice which had the potential for a misunderstanding of ability to access services and lead to unmet need. Findings include: State Operation Manual Chapter 2 §2081 defined a revocation as, “;a voluntary action taken by the patient or representative. The election of the hospice benefit is the beneficiarys choice rather than the hospices choice, and the hospice cannot revoke the beneficiarys election.” State Operations Manual Chapter 2 §2082 states a discharge may occur when, “;the hospice determines that the patient is no longer terminally ill.” These guidelines were not followed. An undated hospice policy titled “;Live Discharge/Transfer of the Hospice Patient” stated, “;Patient will be discharged from services as follows ... The patient moves out of the hospice agency geographic service area. ... Another example would be when a hospice patient is receiving treatment for a condition unrelated to the terminal prognosis ... in a facility with which the hospice does not have a contract. ... This entry into a non-contracted facility should not be considered as an absolute requirement to discharge the patient from hospice services. ... When a patient is discharged, transferred or referred to another agency, relevant information for discharge is document in the medical record, typically in the form of a discharge summary, Documentation sent to the patient physician and receiving agency may include: a) Reason for transfer or discharge and date of transfer or discharge” among other documentation. The policy did not include revocation processes. This policy was not followed. An example includes: Patient #12 was an 81-year-old male admitted to hospice on 5/28/24 with the terminal diagnosis of heart failure. Patient #12 had secondary diagnosis of dementia, atrial fibrillation and hypertension among others and received SN, HHA, MSW, and Chaplain services. His record for the certification period of 5/28/24 to 8/25/24 was reviewed. Patient #12s medical record included an SN visit dated 9/12/24. The SN visit note stated, “;Patient continued to complain of pain and nausea. ... POA requested transfer to the ER. Aware of pain and son stated he had a history of bowel obstruction.” Patient #12s medical record included an SN visit dated 9/13/24. The SN visit note stated, “;Reason for discharge Moved out of Hospice Service Area.” An undated Client Coordination Note Report stated, “;Discharge from hospice due to PT transferring out of hospice area/ability to provide hospice care and follow hospice POC as patient has an extensive HX of bowel issues to include a bowel obstruction.” Regional Vice President of the agency was interviewed on 10/16/24 at 1:30 PM and confirmed that if a patient went to the hospital for additional care it would be a revocation not a discharge. The RVP confirmed Patient #12 should have been documented as a revocation and not discharge, and appropriate discharge steps should have been taken according to policy. The hospice failed to properly discharge Patient #12.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Oct 17, 2024 | Recertification inspection by the state | 1 deficiency cited |
Is it certified?
- Medicare-certified hospice since Apr 5, 1984.
- Ownership: other.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 13.9 nurse care minutes per routine home care day, 6.4% of skilled nursing minutes at weekends and a visit near death for 95.5% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 53% at home, 35% in assisted living, 12% in a skilled nursing facility, 1% elsewhere.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 13.9 min |
| Skilled nursing minutes at weekends | 6.4% |
| Visits near death | 95.5% of patients who died |
Who owns it?
- Idaho Health Care Group, LLC owns 100% directly since Jul 1, 2010.
- LHC Group Inc. runs it.
- 8 owners or officers are people: Nathan Allen (managing employee (under contract), 0%); Marcus Macip (corporate officer); Kimberly Seymour (corporate officer); Joni Babineaux (corporate officer, 0%); Amber Zaccone-Lewis (managing employee (on the payroll), 0%); Wendy Daigle (corporate director, 0%); Joshua Lee Proffitt (corporate officer); Amy Cormier (corporate director, 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Unitedhealth Group Incorporated | Owns 5% or more through other companies | 100% | Feb 22, 2023 |
| LHC Group Inc. | Owns 5% or more through other companies | 100% | Jul 1, 2010 |
| LHC Group Inc. | Runs it (operational or managerial control) | 100% | Jul 1, 2010 |
| Idaho Health Care Group, LLC | Owns 5% or more directly | 100% | Jul 1, 2010 |
What do families say?
- Family caregivers rate it 5 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 87% rated it 9 or 10 out of 10, and 90% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 84% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 5 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 9 hospices CMS’s data show serving patients in ZIP code 83301, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 6; this one had 1.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Idaho Home Health & Hospice This hospice | 1 |
| Horizon Hospice Magic Valley | 9 |
| Hospice Visions | 6 |
| Harrison’s Hope Twin Falls | 13 |
| A Bridge Home LLC | 3 |
| Enhabit Hospice of Idaho | 4 |
| Hands of Hope Hospice | 5 |
| Heritage Hospice | 9 |
| Auburn Crest Hospice Treasure Valley, LLC | 8 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
-
Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.