Heritage Hospice
A hospice in Pocatello, Idaho 83202
1009 W Quinn Road, Suite B, Pocatello, Idaho 83202. (208) 238-0088.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 9 deficiencies cited in the last three years
- 4of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
9 deficiencies cited in the last three years
The middle of the 8 hospices serving ZIP code 83202 had 3.5.
The last inspection on record was on Feb 26, 2026: a reaccreditation inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
9 deficiencies in 1 month of the last 36. Last cited Feb 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Feb 26, 2026: reaccreditation inspection by the Accreditation Commission for Health Care9 deficiencies
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Content of comprehensive assessment (42 CFR 418.54(c)(2))
“Upon patient record review, 1 of 19 (Patient # 9) did not have evidence in the patient record that the comprehensive assessment takes into consideration complications and risk factors that affect care planning. Patient 9: The POC on 02/11/26 contains an order for Eliquis with no evidence of risk for bleeding on POC.”
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Content of comprehensive assessment (42 CFR 418.54(c)(6))
The inspectors’ words, 128 words
“Upon patient record review, 3 of 19 (Patient #5, 9 and 13) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: Patient 5: Upon home visit medication review, spouse reports “He also takes Lumigan eye drops in both eyes.” Agency medication profile does not contain eye drops observed in the home. Patient 9: The medication profile on 11/12/25 contains an order for Lidocaine patch with no evidence of location of application and when to remove. Patient 13: The medication profile on 01/13/26 contains orders for MiraLAX with no evidence of a diluent and Lidocaine patch with no specification of where to apply.”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 192 words
“Upon patient record review, 4 of 19 (Patient # 5, 6, 9 and 13) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including medications and treatments. Patient 5: The POC on 02/16/26 contains an order for wound care without specifications of who will be providing wound care and an order to place foley on 2/09/26 and change foley 2/20/26 without specifications of size/balloon/frequency or care of catheter. Upon home visit spouse reports “He also takes Lumigan eye drops in both eyes.” There is no evidence of Lumigan eye drops on POC. Patient 6: There is evidence the POC 01/20/26 contains an order for “Foley catheter per pt comfort.” There is no evidence of specific catheter size, balloon and frequency or catheter care. Patient 9: The POC on 11/12/25 contains an order for Lidocaine patch with no evidence of location of application and when to remove. Patient 13: The POC on 01/13/26 contains orders for MiraLAX with no evidence of a diluent and Lidocaine patch with no evidence of location of application and when to remove.”
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Coordination of services (42 CFR 418.56(e)(2))
“Upon client record review, 1 of 19 (Patient #6) did not have evidence that the IDG ensures that the care and services are provided in accordance with the plan of care. Patient 6: The SN documents on 1/15/26 “foley placed with a size 14.” There is no evidence of an order on POC for foley care provided.”
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Level of activity (42 CFR 418.78(e))
“Upon observation, there was no evidence the annual report documents the use of volunteers providing day to day administrative and/or direct patient care services in an amount that, at a minimum, equals 5 percent of the total patient care hours of all paid hospice employees and contract personnel. The annual cost savings report for 2025 has evidence of volunteer cost savings of 1.73%.”
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Governing body and administrator (42 CFR 418.100(b))
“Upon personnel record review, 1 of 17 (Personnel # 1) did not have evidence that the administrator is a hospice employee and possesses the education and experience required by the governing body. Personnel 1: There is no evidence that administrator is a hospice employee. There is evidence of a contract for the administrator in personnel file. Administrator was hired as an employee in 2010 and changed to contractual staff in 2022.”
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Content (42 CFR 418.104(a)(3))
“Upon patient client record review, 1 of (Patient #5) did not have evidence that each patient record contains responses to medications, symptom management, treatments, and services. Patient 5: The SN documents 2/20/26 “changed foley catheter” with no documentation of details how patient tolerated procedure.”
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Authentication (42 CFR 418.104(b))
“Upon patient client record review, 1 of 19 (Patient #5) did not have evidence that all entries are legible, clear, complete, and appropriately authenticated and dated in accordance with the organizations policies and procedures and currently accepted standards of practice. Electronic signatures are acceptable as long the hospice is following appropriate safeguards to prevent unauthorized access to the patient records. Patient 5: The SN documents 2/20/26 “changed foley catheter” with no documentation of details such as catheter, balloon size, etc.”
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Hospice plan of care (42 CFR 418.112(d)(1))
“Upon client record review, 1 of 19 (Patient # 3) did not have evidence that the hospice plan of care identifies the care and services that are needed and specifically identify which provider (nursing facility or hospice) is responsible for performing the respective functions that have been agreed upon and included in the hospice plan of care. Patient 3: The POC on 02/24/26 contains wound care orders with no evidence of who will be providing wound care.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Feb 26, 2026 | Reaccreditation inspection by the Accreditation Commission for Health Care | 9 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Aug 12, 2013.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 11.3 nurse care minutes per routine home care day, 7.7% of skilled nursing minutes at weekends and a visit near death for 94.3% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 34% at home, 63% in assisted living, 3% in a nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 11.3 min |
| Skilled nursing minutes at weekends | 7.7% |
| Visits near death | 94.3% of patients who died |
Who owns it?
- Blackline Financial LLC owns 21.48% directly since Aug 31, 2023; Ipm LLC owns 8.05% directly since Aug 31, 2023.
- Blackline Financial LLC runs it.
- 9 owners or officers are people: Troy V Bell (owns 5% or more directly, 70.46%); Troy V Bell (corporate officer, 70.46%); Troy V Bell (runs it (operational or managerial control), 70.46%); Jonathan Fisher (owns 5% or more through other companies, 21.48%); Jonathan Fisher (corporate officer, 21.48%); Kellen B Fisher (owns 5% or more through other companies, 8.05%); Kellen B Fisher (corporate officer, 8.05%); Kimberly Hymas (managing employee (under contract), 0%); Zachary B Warnock (managing employee (under contract), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Blackline Financial LLC | Owns 5% or more directly | 21.48% | Aug 31, 2023 |
| Blackline Financial LLC | Runs it (operational or managerial control) | 21.48% | Aug 31, 2023 |
| Ipm LLC | Owns 5% or more directly | 8.05% | Aug 31, 2023 |
What do families say?
- Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 85% rated it 9 or 10 out of 10, and 85% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 67.04% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 69.3% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 4 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 8 hospices CMS’s data show serving patients in ZIP code 83202, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 3.5; this one had 9.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Symbii Hospice | 2 |
| Heritage Hospice This hospice | 9 |
| Encompass Hospice of Eastern Idaho | 4 |
| Aspen Hospice | 2 |
| Alliance Hospice of Idaho | 0 |
| Hands of Hope Hospice | 5 |
| Onesource Hospice | 4 |
| Solace Healthcare | 3 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.