Hearth Record

Unitypoint Hospice

A hospice in Urbandale, Iowa 50322

11333 Aurora Avenue, Urbandale, Iowa 50322. (515) 557-3100.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 23, 2026.

The last 24 months 8 deficiencies in 1 month of the last 36. Last cited Mar 2025. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

8 deficiencies cited in the last three years

The middle of the 13 hospices serving ZIP code 50322 had 12.

The last inspection on record was on Mar 14, 2025: a reaccreditation inspection by the Accreditation Commission for Health Care.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

When those deficiencies happened

8 deficiencies in 1 month of the last 36. Last cited Mar 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.

8 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Mar 14, 2025: reaccreditation inspection by the Accreditation Commission for Health Care8 deficiencies
  • Content of comprehensive assessment (42 CFR 418.54(c)(6))

    The inspectors’ words, 157 words

    “Upon patient record review, 3 of 26 (Patient #5, 12, 20 ) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: • Effectiveness of drug therapy • Drug side effects • Actual or potential drug interactions • Duplicate drug therapy • Drug therapy currently associated with laboratory monitoring Patient 05: The medication profile includes menthol-methyl muscle rub apply topically to affected area twice daily for pain, it does not include an application site. (Profile corrected and updated on site.) Patient 12: The medication profile includes Nystatin powder, apply topically 2 times daily, it does not include an application site. (Profile corrected and updated on site.) Patient 20: The medication profile includes polyethylene glycol 17g by mouth daily for constipation, it does not include a diluent. (Profile corrected and updated on site.)”

    Rule L0530. Standard-level.

  • Content of plan of care (42 CFR 418.56(c)(4))

    The inspectors’ words, 127 words

    “Upon patient record review, 3 of 26 (Patient #5, 12, 20) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including medications and treatments. Patient 05: Medication orders on 2/7/25 for menthol-methyl muscle rub, apply topically to affected area twice daily for pain, it does not include an application site. (Order corrected and updated on site.) Patient 12: The medication order entered on 3/7/25 for Nystatin powder, apply topically 2 times daily, does not include an application site. (Order corrected and updated on site.) Patient 20: The medication order on 3/10/25 for polyethylene glycol 17g by mouth daily for constipation, does not include a diluent. (Order corrected and updated on site.)”

    Rule L0549. Standard-level.

  • Review of the plan of care (42 CFR 418.56(d))

    The inspectors’ words, 133 words

    “Upon patient record review, 2 of 26 (Patient #5, 7) did not have evidence that a revised plan of care includes information from the patient’s updated comprehensive assessment and must note the patient’s progress towards outcome/goals from the plan of care. Patient 05: The patient record includes new onset of anxiety and agitation documented on 3/11/25 with new orders for lorazepam 0.5mg by mouth every 2 hours as needed for anxiety, the plan of care was not updated to include a problem statement for anxiety/agitation with interventions and goals. Patient 07: The patient is prescribed Coumadin 2.5mg with routine lab monitoring every month, for a diagnosis of paroxysmal atrial fibrillation, related to the hospice diagnosis. The plan of care does not include a problem statement with interventions and goals for the cardiovascular/hematology issues.”

    Rule L0553. Standard-level.

  • Coordination of services (42 CFR 418.56(e)(2))

    “Upon client record review, 1 of 26 (Patient #17) did not have evidence that the IDG ensures that the care and services are provided in accordance with the plan of care. Patient 17: MSW visits are ordered for 2 times per month, the patient record indicates 1 visit was made in the month of December, no evidence of refused visit.”

    Rule L0555. Standard-level.

  • Prevention (42 CFR 418.60(a))

    “Upon observation, there was no evidence the hospice follows acceptable standards of practice to prevent the transmission of infections and communicable diseases, including standard precautions. Patient 06: Upon home visit, it was observed that the visiting RN removed needed assessment tools from her bag and placed the tools on top of the patients bed. Agency policy for proper bag technique indicates that all items are to be placed on top of a barrier.”

    Rule L0579. Standard-level.

  • Counseling services (42 CFR 418.64(d)(3))

    The inspectors’ words, 137 words

    “Upon patient record review, 1 of 26 (Patient #11) the agency did not have evidence that the hospice has offered and/or provided spiritual counseling in accordance with the patient/family’s desires which include: •Providing spiritual counseling to meet these needs in accordance with the patient’s and family’s acceptance of this service and in a manner consistent with their beliefs and desires Patient 11: Spiritual Care visits are ordered for 2 x per month effective 1/30/25 - 4/24/25. The patient record indicates missed visits x 2 for the month of February and no visits currently in March for Spiritual Care, noted as “unable to contact son.” The RN documentation for 2/10/25, 2/13/25, 2/25/25 and 2/26/25 indicated needs for spiritual and emotional support and referral to chaplain. (Patient died on 3/13/25 during the survey window with no spiritual visit made.)”

    Rule L0598. Standard-level.

  • N/a (42 CFR 418.110(d))

    The inspectors’ words, 180 words

    “Upon observation, there was no evidence the electrical of a facility is provided consistent with the 2012 editions of the LSC of the National Fire Protection Association and NFPA 99. The provisions of the adopted edition of the Life Safety Code do not apply in a State if CMS finds that a fire and safety code imposed by State law adequately protects patients in hospices. New and existing Construction NFPA 110: Standard for Emergency and Standby Power Systems, in conjunction with NFPA 70: National Electrical Code. NFPA 110, 5.6.5.6 states: “All installations shall have a remote manual stop station of a type to prevent inadvertent or unintentional operation located outside the room housing the prime mover, where so installed, or elsewhere on the premises where the prime mover is located outside the building.” An appendix item at A-5.6.5.6 suggests: “For systems located outdoors, the manual shutdown should be located external to the weatherproof enclosure and should be appropriately identified.” Upon inspection it is identified that the location does not include an appropriately identified manual stop station for the outdoor generator.”

    Rule L0827. Standard-level.

  • N/a (42 CFR 418.110(d))

    The inspectors’ words, 247 words

    “Upon observation, there was no evidence the furnishing and decorations of a facility is provided consistent with the 2012 editions of the LSC of the National Fire Protection Association and NFPA 99. The provisions of the adopted edition of the Life Safety Code do not apply in a State if CMS finds that a fire and safety code imposed by State law adequately protects patients in hospices. Existing Construction A.7.1.10.1 A proper means of egress allows unobstructed travel at all times. An example of an obstruction or impediment to full instant use of means of egress is any security device or system that emits any medium that could obscure a means of egress. It is, however, recognized that obstructions occur on a short-duration basis. In these instances, awareness training should be provided to ensure that blockages are kept to a minimum and procedures are established for the control and monitoring of the area affected. It was identified during the life safety inspection that the means of egress located in the south hallway (a protected area) and identified as door set #31 do have latching hardware contained within the fire rated doors. It was identified that the latching hardware is faulty and does not allow for a means of egress when attempting to disengage the latching mechanism. The door requires an excessive amount of force to disengage the latching mechanism and can substantially delay the exit time of any person who attempts to exit through the corridor doors.”

    Rule L0827. Standard-level.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Mar 14, 2025Reaccreditation inspection by the Accreditation Commission for Health Care8 deficiencies cited

Is it certified?

  • Medicare-certified hospice since Nov 26, 1996.
  • Ownership: non-profit.
  • No deficiency or on record in the last three years.
Source:

CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Who does the caring?

  • From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 21.9 nurse care minutes per routine home care day, 11.3% of skilled nursing minutes at weekends and a visit near death for 98.3% of patients who died.
  • Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 61% at home, 7% in assisted living, 28% in a nursing facility, 4% in an inpatient hospice.
Source:

CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Staffing measures
MeasureThis provider
Nurse care minutes per routine home care day21.9 min
Skilled nursing minutes at weekends11.3%
Visits near death98.3% of patients who died

Who owns it?

  • CMS’s ownership file has no owners listed for this hospice.
Source:

CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.

What do families say?

  • Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 87% rated it 9 or 10 out of 10, and 89% would definitely recommend it.
  • CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
  • 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 87.6% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
Source:

CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 54 of 5
Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold10 of 10

How does it compare nearby?

  • Of the 13 hospices CMS’s data show serving patients in ZIP code 50322, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 12; this one had 8.
Source:

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
  • Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 27, 2026.

From the hospice

The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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