Sympathycare Hospice, LLC
A hospice in Roswell, Georgia 30076
1801 Old Alabama Rd, Ste 150, Roswell, Georgia 30076. (770) 818-6751.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 2 deficiencies cited in the last three years
- Not rated family caregiver rating
- 7of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
2 deficiencies cited in the last three years
The middle of the 50 hospices serving ZIP code 30076 had 3.5.
The last inspection on record was on Feb 11, 2026: a recertification inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Feb 2026. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Feb 11, 2026: recertification inspection by the state2 deficiencies
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Counseling services (42 CFR 418.64(d)(1))
The inspectors’ words, 324 words
“Based on review of policy titled “Bereavement Services,” record reviews and staff interviews, it was determined that the agency failed to develop a bereavement plan of care reflecting the needs of the bereaved for three patients (P) (P#1, P#3, P#16) of three bereavement patients sampled. Findings include: Review of the policy titled “Bereavement Services,” revised 2014, revealed the following:Procedure4. After a patient death has occurred, the case will be discussed at the next IDG meeting. Recommendations for bereavement will be made based on the severity of grief and determined by the family member’s consent for further services. Bereavement services must reflect the needs of the bereaved.5. A bereavement plan of care will be initiated, which may include:• Telephone support• Letters and cards• Referral to other community resources• Memorial services• Telephone contacts• Individual or family counseling and bereavement groupsThe plan of care will note the kind of bereavement services to be offered and frequency of service delivery.9. Bereavement assessment and clinical notes are documented in the patient’s permanent clinical record. Review of records revealed P#1 was admitted to hospice on 2/28/2025 and expired on 3/8/2025. The record failed to reveal a bereavement plan of care. Review of records revealed P#3 was admitted to hospice on 3/28/2025 and expired on 4/3/2025. The record failed to reveal a bereavement plan of care. Review of records revealed P#16 was admitted to hospice on 1/23/2025 expired on 1/1/2026. The record failed to reveal a bereavement plan of care. On 2/10/2026 at 12:35 p.m., an interview was conducted at the agency with the Bereavement Coordinator, who revealed he was not aware of the requirement to have a bereavement care plan. The Bereavement Coordinator acknowledged that bereavement records did not include bereavement care plans. On 2/10/2026 at 1:30 p.m., an interview was conducted at the agency with the Director of Nursing (DON), who confirmed that all bereavement documentation had been provided and that the records did not include bereavement care plans.”
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Governing body and administrator (42 CFR 418.100(b))
“Based on review of agency policy titled “Bereavement Services,” record review and staff interviews it was determined the agency’s governing body failed to ensure the Interdisciplinary team (IDT) updated the patient’s plan of care (POC) reflecting the needs of the bereaved for three patients (P) (P#1, P#3, P#16) of three sampled bereavement charts. Findings include: Cross reference to citation L0596 for findings regarding counseling services.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Feb 11, 2026 | Recertification inspection by the state | 2 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Feb 21, 2023.
- CMS doesn’t list its type of ownership.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 9.6 nurse care minutes per routine home care day, 8.6% of skilled nursing minutes at weekends and a visit near death for 100% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 33% at home, 67% in assisted living.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 9.6 min |
| Skilled nursing minutes at weekends | 8.6% |
| Visits near death | 100.0% of patients who died |
Who owns it?
- Sympathycare Hospice LLC runs it.
- 14 owners or officers are people: Golnaz Bayhaghi (owns 5% or more directly, 50%); Golnaz Bayhaghi (holds 5% or more security interest, 50%); Golnaz Bayhaghi (general partner, 50%); Golnaz Bayhaghi (corporate officer, 50%); Golnaz Bayhaghi (corporate director, 50%); Golnaz Bayhaghi (runs it (operational or managerial control), 50%); Ryan Soltanian (owns 5% or more directly, 50%); Ryan Soltanian (holds 5% or more security interest, 50%); Ryan Soltanian (general partner, 50%); Ryan Soltanian (corporate officer, 50%); Ryan Soltanian (corporate director, 50%); Ryan Soltanian (managing employee (on the payroll), 50%); Ryan Soltanian (runs it (operational or managerial control), 50%); Kieran A Cooper (managing employee (under contract), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Sympathycare Hospice LLC | Runs it (operational or managerial control) | 100% | Mar 11, 2023 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 7 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 98.68% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 96.7% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 7 of 10 |
How does it compare nearby?
- Of the 50 hospices CMS’s data show serving patients in ZIP code 30076, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 3.5; this one had 2.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Eternal Faith Hospice and Palliative Care | 10 |
| Sympathycare Hospice, LLC This hospice | 2 |
| Blue Summit Hospice of Roswell | 6 |
| Wellstar Community Hospice | 13 |
| Hospice Atlanta | 15 |
| Pruitthealth Hospice and Palliative Care-Atlanta | 0 |
| Gentiva | 10 |
| Vitas Healthcare Corporation of Georgia | 10 |
| The Weinstein Hospice | 5 |
| Heritage Hospice, Inc. | 1 |
| Brightmoor Hospice, LLC | 23 |
| Harbor Grace Hospice, Inc. | 8 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.