Eternal Faith Hospice and Palliative Care
A hospice in Bogart, Georgia 30622
1561 Lenru Road, Suite A, Bogart, Georgia 30622. (770) 725-2399.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 9 deficiencies cited in the last three years
- Not rated family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
9 deficiencies cited in the last three years
The middle of the 18 hospices serving ZIP code 30622 had 4.
The last inspection on record was on Sep 9, 2026: a complaint inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
9 deficiencies in 2 months of the last 36. Last cited May 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
May 29, 2024: complaint inspection by the state1 deficiency
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Governing body and administrator (42 CFR 418.100(b))
The inspectors’ words, 402 words
“Based on review of complaint log, staff interviews, and review of the policy titled, “;Resolution of Patient Conflicts, Grievances or Complaints” it was determined that the Administrator failed to provide adequate oversight, monitoring and ensuring the agency managed and maintained a complaint log. Findings include: Review of the policy titled “Resolution of Patient Conflicts, Grievances or Complaints “ RI.25, dated 01/2022. revealed the following: Procedure IV. The Hospice will follow State guidelines for documentation of the receipt of the complaint/grievance and the initiation of a complaint investigation. VI. Documentation will include, but not limited to the names, address and phone number of the person filing the complaint, the nature of the complaint, and the remedy /relief the person is seeking. VII. the hospice will complete the investigation and documentation of the resolution per state guidelines upon receipt of the complaint. VIII. The hospice will involve the patient, caregiver, representative and /or the patients healthcare provider as appropriate to reach a resolution. XII. all actions taken, and follow-up performed will be documented on the complaint form as well as reported to the management staff. The agency failed to provide a complaint log which was requested on 5/28/2024. A telephone interview was conducted with Clinical Manager (CM) on 5/29/2024 at 10:45 am, revealed that a request was brought to CM’s attention by CNA AA. CM verbalized that they do not have evidence of any complaints recorded in the electronic record nor in the actual complaint binder. CM verbalized that an investigation was not conducted on CNA AA’s request. On 5/29/24 at 12:51 pm., a telephone interview was conducted with CNA BB, who verbalized that an allegation on CNA AA was reported to the Administrator and CM several times in the month of April 2024. CNA BB stated that an office visit was made on 5/2/2024 with the Administrator and reported the allegation. An onsite interview was conducted on 5/29/2024 at 2:00 p.m., with the Administrator and the Regional Administrator. During the interview it was revealed that the agency did not have a complaint log and the Administrator verbalized that they do not have evidence of any complaints recorded in the electronic record nor in the actual complaint binder. The Administrator additionally verbalized that CNA BB reported an allegation, and they did not investigate the reason for CNA AAs request. An allegation that was brought to their attention was not investigated as per complaint policy.”
Mar 1, 2024: initial inspection by The Joint Commission8 deficiencies
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Local, State, Tribal Collaboration Process (42 CFR 418.113(a)(4))
“Observed in Emergency Management Session. EOP did not have a process for cooperation and collaboration with the local, state, tribal, regional and federal emergency preparedness officials”
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EP Testing Requirements (42 CFR 418.113(d)(2)(i))
“Observed in Emergency Management Session. The organization had not participated in a full-scale exercise that was community -based in past two years.”
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Content of comprehensive assessment (42 CFR 418.54(c)(5))
“Observed in Record Review. the surveyor found that wound measurements had not been documented per organization policy. For example wound measurements had been recorded on 12/11/23 and then not again until 1/6/24 and then not again until 2/20/24. The issue was discussed and confirmed with organization leadership.”
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Control (42 CFR 418.60(b)(2)(ii))
“Observed in Document Review. the surveyor found that the organization had not begun to collect data on hand hygiene. The organization had set goals for hand hygiene, but had never collected or analyzed any data on hand hygiene. This was discussed and confirmed with organization leaders.”
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Counseling services (42 CFR 418.64(d)(1)(iv))
The inspectors’ words, 91 words
“Observed in Tracer Activities. In 2 of 3 patient records reviewed, for bereavement the surveyor found that bereavement care plans had not been developed and documented to include specific, individualized interventions, and the timing and frequency were the same exactly for all levels of bereavement risk. The bereavement coordinator informed surveyor that the organization had been without bereavement coordinator from June 2023 til he was hired in September of 2023 and while mailouts for bereavement occurred during that time frame care plans did not and nothing but mailouts occurred . 
”
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Training (42 CFR 418.100(g)(2))
“Observed in HR File Review. The organization had not provided documentation of orientation of two contracted staff RNs hired 1/2024 related to specific job duties. The two contracted RN’s had been working unassisted with hospice patients for weeks. The issue was discussed and confirmed with organization leadership.”
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Training (42 CFR 418.100(g)(3))
“Observed in HR File Review. In 2 of 9 HR files reviewed, the surveyor found that competencies had not been documented. The surveyor observed that 2 contracted RN staff members hired 1/2024 and actively working in field with patients did not have initial competencies documented. The issue was discussed and confirmed with organization leadership.”
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Discharge or transfer of care (42 CFR 418.104(e)(1)(i))
“Observed in Record Review. the surveyor found that the organization had not sent discharge summary to the hospital the revoked patient was sent to for broken hip. The surveyor discussed and confirmed with organization leadership that no documents had been sent to the hospital the patient was transported to for broken hip.”
All 3 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Sep 9, 2026 | Complaint inspection by the state | No deficiencies cited |
| May 29, 2024 | Complaint inspection by the state | 1 deficiency cited |
| Mar 1, 2024 | Initial inspection by The Joint Commission | 8 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Nov 11, 2011.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 1 deficiency cited in the last three years came from an inspection that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 11.8 nurse care minutes per routine home care day, 6.2% of skilled nursing minutes at weekends and a visit near death for 93% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 58% at home, 41% in assisted living, 1% in a hospital.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 11.8 min |
| Skilled nursing minutes at weekends | 6.2% |
| Visits near death | 93.0% of patients who died |
Who owns it?
- Lifecare Home Health Intermediate Sub LLC owns 100% directly since Dec 3, 2025.
- 6 owners or officers are people: James M Douthitt (corporate officer); Robert W Klassen (managing employee (under contract)); Georgette T Robbins (managing employee (on the payroll)); William Dean Alverson (corporate officer); William Dean Alverson (corporate director); Megan Holden (managing employee (on the payroll)).
- A private-equity firm is among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Lifecare Intermediate II LLC | Owns 5% or more through other companies | 100% | Dec 3, 2025 |
| Lifecare Intermediate I LLC | Owns 5% or more through other companies | 100% | Dec 3, 2025 |
| Lifecare Home Health Holdings LLC | Owns 5% or more through other companies | 100% | Dec 3, 2025 |
| Lifecare Home Health Acquisition LLC | Owns 5% or more through other companies | 100% | Dec 3, 2025 |
| Lifecare Home Health Intermediate Sub LLC | Owns 5% or more directly | 100% | Dec 3, 2025 |
| Lifecare Home Health Partners LLC | Owns 5% or more through other companies | 80.78% | Dec 3, 2025 |
| Zenyth Partners II-A LP | Owns 5% or more through other companies | 50.12% | Dec 3, 2025 |
| Zenyth Partners II LP | Owns 5% or more through other companies | 30.66% | Dec 3, 2025 |
| Z1967 Limited | Owns 5% or more through other companies | 13.32% | Dec 3, 2025 |
| Allstate Insurance Company | Owns 5% or more through other companies | 10.13% | Dec 3, 2025 |
| Zenyth Partners II Gp LLC | Owns 5% or more through other companies | 9.94% | Dec 3, 2025 |
| Thrivent White Rose Fund Xv Fund of Funds, L.P. | Owns 5% or more through other companies | 7.99% | Dec 3, 2025 |
| Alpinvest CAPM Holdings LLC | Owns 5% or more through other companies | 7.99% | Dec 3, 2025 |
| The UCLA Foundation | Owns 5% or more through other companies | 6.66% | Dec 3, 2025 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- In CMS’s survey of family caregivers (Oct 1, 2023 to Sep 30, 2025): 75% rated it 9 or 10 out of 10, and 70% would definitely recommend it.
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 48.3% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 18 hospices CMS’s data show serving patients in ZIP code 30622, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 4; this one had 9.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Eternal Faith Hospice and Palliative Care This hospice | 9 |
| West Georgia Hospice | 0 |
| St. Mary’s Hospice Services | 6 |
| Vitas Healthcare Corporation of Georgia | 10 |
| Gentiva | 15 |
| Pruitthealth Hospice-Athens | 0 |
| Compassus-Athens | 4 |
| Affinity Hospice | 10 |
| Agape Hospice Care of Northeast Georgia, LLC | 0 |
| Amedisys Hospice | 10 |
| Affinity Hospice | 0 |
| Bristol Hospice- East Georgia | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.