Dignity Hospice
A hospice in Ontario, California 91762
215 S Laurel Avenue, Ontario, California 91762. (909) 999-7919.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 10 deficiencies cited in the last three years
- Not rated family caregiver rating
- Not available CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
10 deficiencies cited in the last three years
The middle of the 132 hospices serving ZIP code 91762 had 6.
The last inspection on record was on Jul 17, 2025: an initial inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
10 deficiencies in 1 month of the last 36. Last cited Jul 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jul 17, 2025: initial inspection by The Joint Commission10 deficiencies
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EP Training and Testing (42 CFR 418.113(d))
“Observed in Emergency Management Session. The organization failed to plan or conducts exercises to test its emergency operations plan and response procedures as evidenced by no emergency exercise has been done, this is validated by the Administrator”
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Approach to service delivery (42 CFR 418.56(a)(1)(iv))
“Observed in Record Review. In 4 of 6 patient records reviewed, The organization failed to provide interdisciplinary, collaborative care, treatment, or services as evidenced by RRHV#1: RRHV#2: RRHV#3: and RRNHV#3: Spiritual counsellor did not attend IDG as family had declined services, this was observed and validated by the DON”
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 127 words
“Observed in Record Review. In 6 of 6 patient records reviewed, The organization failed to have a written plan of care based on the patient’s goals and time frames as evidenced in the following records no specific measures or time frames established: RRHV#1: goals was to assess the impact of fear on acceptance level RRHV#2: No specific measurable goals or timeframes: Discussing health behaviors and beliefs that facilitate adaptation, RRHV#3: Demonstrates the ability to make healthcare decisions. RRNHV#1: Demonstrate adequate breathing with patients usual parameters and absence of symptoms of respiratory distress RRNHV#2: patient will be relieved from signs and symptoms of shortness of breath. RRNHV#3: displaying hemodynamic stability e.g blood pressure, cardiac output, peripheral pulse and renal perfusion, this was observed and validated by the DON”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 99 words
“Observed in Record Review. In 3 of 6 patient records reviewed, The plan of care failed to include a statement of the scope and frequency of the services necessary to meet the patient’s and family’s needs as evidenced in RRHV#1:patient has aide services from in home support services Monday-Friday and no coordination of services in plan of care. RRHV#3: Ibuprofen 400mgs BID/PRN without indications and order in next benefit period l Ibuprofen 400 mgs BID for pain 1-10. RRNHV#3: No diabetic care or outside wound care RN in plan of care, this was observed and validated by the DON”
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Review of the plan of care (42 CFR 418.56(d))
“Observed in Record Review. In 1 of 6 patient records reviewed, The organization failed to make revisions in the plan of care based on information from updates to the patient’s comprehensive assessment and address the patient’s progress toward goals as evidenced in RRHV#1: goals remained unchanged into next benefit period e.g Assess the impact of fear on acceptance level, this was observed and validated by the DON”
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Executive responsibilities (42 CFR 418.58(e)(2))
“Observed in Data Session. As part of the performance improvement activities, the organization had not included collecting data on bereavement program or volunteer service, this was validated by the Administrator”
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Competency evaluation (42 CFR 418.76(c)(1))
“Observed in HR File Review. In 1 of 9 HR files reviewed, The organization failed to evaluate the hospice aide competency, through written or oral exam or after observation with a patient or a pseudo-patient during a simulation, to includes the following skills: Appropriate and safe techniques in personal hygiene and grooming that include bed, sponge, tub, and shower bath; sink, tub, and bed shampoo; nail and skin care; oral hygiene; and toileting and elimination, this was validated by the DON and Administrator”
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Supervision of hospice aides (42 CFR 418.76(h)(3))
“Observed in HR File Review. In 1 of 9 HR files reviewed, The supervising nurse failed to assess the aide’s ability to demonstrate initial and continued satisfactory performance as evidenced in HR#6: initial supervisory visit has not been completed since HHA started 5 months ago, this was validated by the Administrator”
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Training (42 CFR 418.100(g)(3))
The inspectors’ words, 100 words
“Observed in HR File Review. In 4 of 9 HR files reviewed, The organization failed to assess staff competency initially and documented as part of orientation, s evidenced in HR#3, HR#5 HR#6 and HR#9, this was validated by Administrator Observed in HR File Review. In 7 of 9 HR files reviewed, The organization failed to define competencies it requires of its staff who provide patient care, treatment, or services as evidenced in that there was no competency established for the Medical Director, DON who sees patients, RN, LVN, MSW, Chaplain and Volunteer, this was observed and validated by the Administrator”
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Criminal background checks (42 CFR 418.114(d)(1))
“Observed in Tracer Activities. The organization failed to stipulate that the outside agency will complete criminal background checks on contracted employees who provide direct patient care or have access to patient as evidenced in the Rehabilitation Contract failed to require criminal background checks, this was validated by the Administrator”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jul 17, 2025 | Initial inspection by The Joint Commission | 10 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jul 29, 2025.
- CMS doesn’t list its type of ownership.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- CMS hasn’t published nursing time from Medicare claims for this hospice.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
Who owns it?
- 14 owners or officers are people: Miles Ballesteros (owns 5% or more directly, 34%); Miles Ballesteros (corporate director, 34%); Miles Ballesteros (managing employee (on the payroll), 34%); Miles Ballesteros (runs it (operational or managerial control), 34%); Antonio Nario (owns 5% or more directly, 33%); Antonio Nario (corporate officer, 33%); Antonio Nario (corporate director, 33%); Antonio Nario (managing employee (on the payroll), 33%); Ella Mae Apacible (owns 5% or more directly, 33%); Ella Mae Apacible (corporate officer, 33%); Ella Mae Apacible (corporate director, 33%); Ella Mae Apacible (managing employee (on the payroll), 33%); Ella Mae Apacible (runs it (operational or managerial control), 33%); Miles Ballesteros (corporate officer).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS gives no Hospice Care Index for this hospice.
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
How does it compare nearby?
- Of the 132 hospices CMS’s data show serving patients in ZIP code 91762, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 6; this one had 10.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Bristol Hospice - Inland Valley LLC | 8 |
| Beacon Hospice Care | 14 |
| Cardinal Hospice and Palliative Care | 7 |
| Dignity Hospice This hospice | 10 |
| Vnacare | 9 |
| Accentcare Hospice & Palliative Care of California - San Bernardino | 9 |
| 24/7 Care at Home - Hospice | 11 |
| Alta Loma Hospice, Inc. | 2 |
| Caring Angels Hospice | 6 |
| Vineta Hospice Care, Inc. | 22 |
| Kaiser Foundation Hospital Hospice | 4 |
| Vitas Healthcare Corporation of California | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.