Elite Hospice & Palliative Care Inc.
A hospice in Rancho Cucamonga, California 91730
8400 Maple Place, Ste 109, Rancho Cucamonga, California 91730. (909) 481-0998.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 8 deficiencies cited in the last three years
- Not rated family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
8 deficiencies cited in the last three years
The middle of the 170 hospices serving ZIP code 91730 had 7.
The last inspection on record was on Oct 30, 2024: a reaccreditation inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
8 deficiencies in 1 month of the last 36. Last cited Oct 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Oct 30, 2024: reaccreditation inspection by the Accreditation Commission for Health Care8 deficiencies
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Content of comprehensive assessment (42 CFR 418.54(c)(6))
The inspectors’ words, 224 words
“Upon patient record review, 4 of 19 (Patient #2,#3,#4,#14) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: • Effectiveness of drug therapy • Drug side effects • Actual or potential drug interactions • Duplicate drug therapy • Drug therapy currently associated with laboratory monitoring Patient 2: The medication profile includes an entry for Metamucil 3.4gms daily. The entry does not include the type and amount of diluent. Patient 3:The medication profile includes an entry for a Lidocaine patch to be applied daily. The entry does not include the location of application. Patient 4:The medication profile includes an entry for acetaminophen 500mg 2 tabs every 4 hours as needed for pain and acetaminophen 650 mg suppository every 6 hours as needed for pain with no instruction not to exceed 4000 mg of acetaminophen daily noted. Patient 14:The medication profile includes MiraLAX 17gms po daily with no inclusion of the type and amount of diluent needed for administration. The medication profile includes an entry for Acetaminophen 650 rectal suppository every 6 hours as needed for pain with Tylenol 325 2 tabs q 6 hours as needed for pain with no instruction not to exceed 4000 mg of acetaminophen daily.”
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Approach to service delivery (42 CFR 418.56(a)(1))
The inspectors’ words, 122 words
“Upon patient record review, 2 of 19 (Patient #7, 9) did not have evidence that a Registered Nurse is designated to ensure continuous assessment of the patient and family’s needs and to coordinate activities with other members of the interdisciplinary group (IDG). The IDG must work together and is responsible for supervision of the care and service for each patient and family. Patient 7:The plan of care includes the intervention of assessment of wounds. There is no evidence of documentation in the medical record of a wound assessment from 8/20/24 through 10/29/24. Patient 9:The plan of care includes the intervention of assessment of wounds. There is no evidence of documentation in the medical record of a wound assessment from 7/18/24 through 10/29/24.”
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 185 words
“Upon patient record review, 4 of 19 (Patient #5,#8,#9,#14) did not have evidence in the patient record that the hospice has developed an individualized written plan of care for each patient. The plan of care must reflect patient/family goals and interventions based on the problems identified in the initial, comprehensive, and updated comprehensive assessments. The plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions. Patient 5 and 9:The medical record included documentation of a primary diagnosis of cardiovascular disease. There is no evidence that the plan of care includes problems, goals and interventions to manage cardiac disease. Patient 8:The medical record includes documentation of skin tears on 10/8/24 and 10/24/24 requiring wound care to be provided. There is no evidence that the plan of care includes problems, goals and interventions for skin integrity and wound care. Patient 14:The medical record includes an order for oxygen 2 lpm as needed for shortness of breath. There is no evidence that the plan of care includes problems, goals and interventions for the use and safety of oxygen.”
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Content of plan of care (42 CFR 418.56(c)(4))
“Upon patient record review, 1 of 19 (Patient #6) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including medications and treatments. Patient 6:The plan of care includes an order for Jevity via Gastrostomy tube for nutrition. The order does not include an amount to be infused.”
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Coordination of services (42 CFR 418.56(e)(4))
“Upon patient record review, 1 of 19 (Patient #8) did not have evidence that the IDG documents the sharing of information between all disciplines providing care and services in all settings, whether the care and services are provided directly or under arrangement. Patient 8:The medical record includes an order for x-ray of the hip on 9/4/24. There is no documentation in the record of a report to the physician of the results of the x-ray.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(1))
The inspectors’ words, 155 words
“Upon patient record review, 2 of 19 (Patient #1#2) did not have evidence in the patient record that hospice aide assignments and duties are: • Assigned to a specific patient by a registered nurse that is a member of the interdisciplinary group • Written patient care instructions for a hospice aide must be prepared by a Registered Nurse who is responsible for the supervision of a hospice aide as specified under paragraph (h) of 418.76 • There is evidence in the patient record that the plan of care; indicate what tasks are to be done by the Aide and the frequency of these tasks. The use of “PRN” or “per patient choice”, for any task, whether personal care or non-personal care tasks, are not acceptable Patient 1:The aide plan of care includes diet as tolerated. The patient is NPO. Patient 2:The aide plan of care includes the task of dress patient with no assigned frequency.”
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Content (42 CFR 418.104(a)(3))
“Upon patient record review, 1 of 19 (Patient #7) did not have evidence that each patient record contains responses to medications, symptom management, treatments, and services. Patient 7:SN documented wound care provided during visits on 10/23/24 and 10/9/24. No documentation regarding how the treatment was tolerated by the patient.”
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Hospice plan of care (42 CFR 418.112(d)(1))
“Upon patient record review, 1 of 19 (Patient #14) did not have evidence that the hospice plan of care identifies the care and services that are needed and specifically identify which provider (nursing facility or hospice) is responsible for performing the respective functions that have been agreed upon and included in the hospice plan of care. Patient 14:The plan of care includes an order for wound care to right elbow and right lower leg. The order does not include who is to perform care, hospice SN or facility nurse.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Oct 30, 2024 | Reaccreditation inspection by the Accreditation Commission for Health Care | 8 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Nov 5, 2021.
- CMS doesn’t list its type of ownership.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 17.3 nurse care minutes per routine home care day, 8.7% of skilled nursing minutes at weekends and a visit near death for 99.6% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 70% at home, 6% in assisted living, 24% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 17.3 min |
| Skilled nursing minutes at weekends | 8.7% |
| Visits near death | 99.6% of patients who died |
Who owns it?
- Health Connex LLC owns 100% directly since Oct 21, 2022.
- 6 owners or officers are people: Aaron Villalobos (owns 5% or more through other companies, 100%); Aaron Villalobos (corporate officer, 100%); Aaron Villalobos (corporate director, 100%); Aaron Villalobos (managing employee (on the payroll), 100%); Aaron Villalobos (runs it (operational or managerial control), 100%); Shantharam Pai (managing employee (under contract), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Health Connex LLC | Owns 5% or more directly | 100% | Oct 21, 2022 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- In CMS’s survey of family caregivers (Oct 1, 2023 to Sep 30, 2025): 79% rated it 9 or 10 out of 10, and 80% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 94.76% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 38.7% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 170 hospices CMS’s data show serving patients in ZIP code 91730, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 7; this one had 8.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Rejuvenate Hospice Care Inc. | 14 |
| Manor Hospice | 6 |
| Bright Haven Hospice | 1 |
| Calcare Palliative Services | Not given |
| Shangrila Hospice | Not given |
| Hospice Care Providers Inc. | 11 |
| Providence Hospice Inland Empire | 7 |
| Caring Hands Hospice, Inc. | Not given |
| Good Heart Hospice & Palliative Care, Inc. | 13 |
| Geo Hospice Care, Inc. | 36 |
| Abbot Hospice Inc. | Not given |
| Sacred Passion Hospice Care, Inc. | Not given |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.