5 Star Hospice
A hospice in Glendale, California 91205
425 E Colorado St Suite 480c, Glendale, California 91205. (818) 301-4449.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 6 deficiencies cited in the last three years
- Not rated family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
6 deficiencies cited in the last three years
The middle of the 315 hospices serving ZIP code 91205 had 4.
The last inspection on record was on Mar 21, 2025: a reaccreditation inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
6 deficiencies in 1 month of the last 36. Last cited Mar 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Mar 21, 2025: reaccreditation inspection by the Accreditation Commission for Health Care6 deficiencies
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Content of comprehensive assessment (42 CFR 418.54(c)(6))
The inspectors’ words, 153 words
“Upon patient record review, 3 of 14 (Patient #3,4,5) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: • Effectiveness of drug therapy • Drug side effects • Actual or potential drug interactions • Duplicate drug therapy • Drug therapy currently associated with laboratory monitoring #3-Medication profile dated 02/25/25 includes Diclofenac Sodium 1% topical gel, apply topically to affected area twice daily. The order does not include an amount or a location. #4-Medication profile dated 01/10/25 includes Triamcinolone Acetonide 0.1% apply topically to affected area twice daily. The order does not include an amount or a location. #5-Medication profile dated 11/08/24 includes Diclofenac Sodium 3% topical gel 2 grams topically to affected area twice daily as needed. The order does not include a location or an indicator.”
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Approach to service delivery (42 CFR 418.56(a)(1))
The inspectors’ words, 146 words
“Upon patient record review, 2 of 14 (Patient #3,7) did not have evidence that a Registered Nurse is designated to ensure continuous assessment of the patient and family’s needs and to coordinate activities with other members of the interdisciplinary group (IDG). The IDG must work together and is responsible for supervision of the care and service for each patient and family. #3-Patient reported on 03/03/25 that pain was not managed on current regimen and Tramadol 50 mg daily as needed was ordered. There is no evidence in the chart that follow-up took place to determine if the new medication was effective. #7-Patient reported on admission that pain was a 5/10 and controlled “fairly well.” There is no evidence that the nurse followed up to determine if the patient was satisfied with the current regimen or if the patient felt a 5/10 was an acceptable pain level.”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 123 words
“Upon patient record review, 3 of 14 (Patient #3,4,5) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including medications and treatments. #3-Plan of care dated 02/25/25 includes Diclofenac Sodium 1% topical gel, apply topically to affected area twice daily. The order does not include an amount or a location. #4-Plan of care dated 01/10/25 includes Triamcinolone Acetonide 0.1% apply topically to affected area twice daily. The order does not include an amount or a location. #5-Plan of care dated 11/08/24 includes Diclofenac Sodium 3% topical gel 2 grams topically to affected area twice daily as needed. The order does not include a location or an indicator.”
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Content of plan of care (42 CFR 418.56(c)(5))
The inspectors’ words, 211 words
“Upon patient record review, 11 of 14 (Patient #1,2,4,5,6,7,8,9,10,13) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including equipment and supply needs. #1-Plan of care dated 02/18/25 does not include DME and patient requires a walker. #2-Plan of care dated 02/10/25 does not include DME and patient requires walker and shower chair. #4-Plan of care dated 01/10/25 does not include DME and patient requires a walker. #5-Plan of care dated 11/08/24 does not include DME and patient requires a walker, shower chair, nebulizer, oxygen concentrator, portable E tank and a bedside commode. #6-Plan of care dated 02/19/25 does not include DME and patient requires a cane, shower chair and walker. #7-Plan of care dated 02/08/25 does not include DME and patient requires a cane, walker and shower chair. #8-Plan of care dated 02/08/25 does not include DME and patient requires a walker and shower chair. #9-Plan of care dated 01/26/25 does not include DME and patient requires a cane, walker and geri-chair. #10-Plan of care dated 01/25/25 does not include DME and patient requires a cane. #13-Plan of care dated 02/04/25 does not include DME and patient requires a cane, walker and shower chair.”
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Content (42 CFR 418.104(a)(2))
“Upon patient record review, 8 of 14 (Patient #1,4,5,6,7,8,9,10,12) did not have evidence that each patient record contains: • Signed copies of the notice of patient rights in accordance with 418.52 • Signed election statement in accordance with 418.24 #1,4,5,6,7,8,9,10,12-Signed Patient Notification of Hospice Non-Covered Items addendum is incomplete - does not contain the diagnoses unrelated to the terminal illness and related conditions, or a written clinical explanation as to why items are not covered.”
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Authentication (42 CFR 418.104(b))
“Upon patient client record review, 1 of 14 (Patient #4) did not have evidence that all entries are legible, clear, complete, and appropriately authenticated and dated in accordance with the organizations policies and procedures and currently accepted standards of practice. Electronic signatures are acceptable as long the hospice is following appropriate safeguards to prevent unauthorized access to the patient records. #4-Assessment data on start of care dated 01/10/25 is conflicting. The patient is scored as a 6E on the FAST and a 7A on the Alzheimer’s LCD”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Mar 21, 2025 | Reaccreditation inspection by the Accreditation Commission for Health Care | 6 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Mar 2, 2022.
- CMS doesn’t list its type of ownership.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 11.5 nurse care minutes per routine home care day, 16.6% of skilled nursing minutes at weekends and a visit near death for 100% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 100% at home.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 11.5 min |
| Skilled nursing minutes at weekends | 16.6% |
| Visits near death | 100.0% of patients who died |
Who owns it?
- CMS’s ownership file has no owners listed for this hospice.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 99.03% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 315 hospices CMS’s data show serving patients in ZIP code 91205, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 4; this one had 6.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Angels Hospice Services, Inc. | Not given |
| Hospice of St George, Inc. | Not given |
| New Horizon Hospice, Inc. | 6 |
| Light Days Hospice, Inc. | Not given |
| Care Connection Hospice | Not given |
| Nurses Touch Hospice, Inc. | 15 |
| Good Samaritan Hospice & Palliative Care, Inc. | Not given |
| United Hospice Services Inc. | Not given |
| St Markoss Hospice Inc. | 6 |
| Armalina Hospice, Inc. | Not given |
| California Care Hospice Inc. | 4 |
| Lifetime Hospice Care, Inc. | 9 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.