New Horizon Hospice, Inc.
A hospice in Glendale, California 91205
1012 East Colorado St, Suite 290, Glendale, California 91205. (818) 244-5360.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 6 deficiencies cited in the last three years
- Not rated family caregiver rating
- 7of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
6 deficiencies cited in the last three years
The middle of the 315 hospices serving ZIP code 91205 had 4.
The last inspection on record was on Nov 7, 2024: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
6 deficiencies in 1 month of the last 36. Last cited Nov 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Nov 7, 2024: reaccreditation inspection by The Joint Commission6 deficiencies
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Content of plan of care (42 CFR 418.56(c)(1))
The inspectors’ words, 108 words
“Observed in Record Review. In 10 of 10 patient records reviewed, During HV#1, HV#2, HV#3, RR#1, RR#2, RR#3, RR#4, RR#5, RR#6 and RR#7 it was noted the MSW and SC interventions on the POC were entered by the RN. There was lack of documentation of input or collaboration from the MSW or SC when the interventions were added to the POC. In additions, updates to the POCs for the MSW and SC are documented by the RN for RR#4 and RR#5 without documentation of input from the MSW. Initial SC interventions added to HV#1, HV#2 and HV#3 POC by the RN This was discussed with the organization leadership.”
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Content of plan of care (42 CFR 418.56(c)(2))
“Observed in Record Review. In 1 of 10 patient records reviewed, During HV#3 record review it was noted the frequency of visits for the MSW and SC were MSW: 1 One-time then PRN - for emotional or psychological issues, and SC: 1 One-time then PRN - for spiritual concerns. The order lacked the number of PRN visits per certification from August 2023 to the present certification in October 2024. This was discussed with the organization leadership.”
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Content of plan of care (42 CFR 418.56(c)(4))
“Observed in Record Review. In 1 of 10 patient records reviewed, During RR#2 it was noted an order for a oxygen concentrator on the medication profile, and documented on RN comprehensive notes the use of oxygen therapy at 3L/min PRN. The POC lacked an order for oxygen therapy use and liter flow. This was discussed with the organization leadership.”
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Coordination of services (42 CFR 418.56(e)(2))
The inspectors’ words, 132 words
“Observed in Record Review. In 1 of 10 patient records reviewed, During HV#3 record review it was noted the MSW did not follow the POC. The MSW did an initial visit during the comprehensive assessment in August 2023 with a frequency order of 1x then PRN for emotional or psychosocial issue. The MSW made phone call visits to the patient residence 12 times since the comprehensive assessment without updating the IDG and POC to reflect the type and frequency of visits. The Spiritual Counselor (SC) visited the patient once a certification period since the initial SC assessment in August 2023 with an ordered frequency of 1x plus PRN for spiritual needs. The IDG and POC were not updated to reflect the frequency of visits provided. This was discussed with the organization leadership.”
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Prevention (42 CFR 418.60(a))
The inspectors’ words, 144 words
“Observed in Patient Home. In 2 of 3 home visits conducted, During HV#1 and HV#3 it was noted the SNs did not adhere to the manufacturer guidelines for disinfecting medical equipment. Wet contact time of the disinfectant product of 4 minutes for the product used during HV#1 and 2 minutes for the product used during HV#3 was not adhered to before returning the equipment to their bags. The equipment included pulse oximetry device, thermometer, BP equipment and stethoscope. This was discussed with the organization leadership. Observed in Patient Home. In 1 of 3 home visits conducted, During HV#1 it was noted the SN did not follow the organization policy on hand hygiene. After examining the patient back and buttock area, the SN removed her gloves and did not disinfect her hands before donning another pair of gloves. This was discussed with the organization leadership.”
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Discharge or transfer of care (42 CFR 418.104(e)(1)(i))
“Observed in Record Review. In 1 of 2 patient records reviewed, who were discharged alive. During Live D/C RR#2 it was noted the patient was hospitalized. There was lack of documentation that the discharge summary was sent to the receiving hospital where the patient was admitted. This was discussed with the organization leadership.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Nov 7, 2024 | Reaccreditation inspection by The Joint Commission | 6 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jan 27, 2015.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 9.6 nurse care minutes per routine home care day, 38.1% of skilled nursing minutes at weekends and a visit near death for 100% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 100% at home.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 9.6 min |
| Skilled nursing minutes at weekends | 38.1% |
| Visits near death | 100.0% of patients who died |
Who owns it?
- CMS’s ownership file has no owners listed for this hospice.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 7 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 91.43% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 7 of 10 |
How does it compare nearby?
- Of the 315 hospices CMS’s data show serving patients in ZIP code 91205, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 4; this one had 6.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Angels Hospice Services, Inc. | Not given |
| Hospice of St George, Inc. | Not given |
| New Horizon Hospice, Inc. This hospice | 6 |
| Light Days Hospice, Inc. | Not given |
| Care Connection Hospice | Not given |
| Nurses Touch Hospice, Inc. | 15 |
| Good Samaritan Hospice & Palliative Care, Inc. | Not given |
| United Hospice Services Inc. | Not given |
| St Markoss Hospice Inc. | 6 |
| Armalina Hospice, Inc. | Not given |
| California Care Hospice Inc. | 4 |
| Lifetime Hospice Care, Inc. | 9 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.