Amare’ Vista Hospice
A hospice in Torrance, California 90503
3655 Torrance Blvd, Suite 322, Torrance, California 90503. (424) 247-1218.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 28 deficiencies cited in the last three years
- Not rated family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Condition-level deficiency
- For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual.
What did inspectors find?
28 deficiencies cited in the last three years
The middle of the 102 hospices serving ZIP code 90503 had 7.
The last inspection on record was on Sep 16, 2024: a follow-up inspection by The Joint Commission.
2 deficiencies at condition level, the more serious of CMS’s two levels
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
28 deficiencies in 2 months of the last 36. Last cited Sep 2024. Most serious: Condition-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Sep 16, 2024: follow-up inspection by The Joint Commission3 deficiencies
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Coordination of services (42 CFR 418.56(e)(2))
The inspectors’ words, 123 words
“Observed in Record Review. In 2 of 3 patient records reviewed, it was noted that care was not provided as ordered. For example in review of record for home visit #1 it was noted that orders for SN visits stated twice weekly however there was only documentation of SN visits weekly for the past two weeks since admission. In record review #2 it was noted that SN visits were to be made weekly however in week one 2 visits were made, in week two 1 visit was made and there was documentation of a missed visit indicating two visits attempted this week and lastly, there was no documentation of any SN visits for the past two weeks. This was discussed with the DPCS.”
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Performance improvement projects (42 CFR 418.58(d)(1))
“Observed in Document Review. During review of documents and data it was noted that while activities for improvements had been underway, there was no documentation of distinct performance improvement projects. This was discussed with the DPCS.”
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Performance improvement projects (42 CFR 418.58(d)(2))
“Observed in Data Tracer. During review of documents and data it was noted that while activities for improvements had been underway, there was no documentation of distinct performance improvement projects to include what projects are being conducted, the reasons for conducting these projects, and the measurable progress achieved on them. This was discussed with the DPCS.”
Aug 8, 2024: reaccreditation inspection by The Joint Commission25 deficiencies
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Quality assessment & performance improvement (42 CFR 418.58)
The inspectors’ words, 117 words
“Observed in Leadership Session. During the leadership and data session it was noted that the organization had not documented any meeting minutes for the QAPI program for the past three years. While there was data which was collected via the electronic medical record, there was no documentation to support that any of the data was used to improve performance. This was discussed with the CEO, Alt. DPCS and CFO. Observed in Leadership Session. During the leadership and data session it was noted that the QAPI plan did not involve all services provided by the organization. For example, it did not include the services for Bereavement or Volunteers. This was discussed with the CEO, Alt. DPCS and CFO.”
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Governing body and administrator (42 CFR 418.100(b))
“Observed in Tracer Activities. There was no evidence that the governing body and leadership had established requirements to support the implementation of policies related to patient care, treatment and services as evidenced by condition level findings at 418.58, 418.60 and 418.100. This was discussed with leadership team.”
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EP Testing Requirements (42 CFR 418.113(d)(2)(i))
“Observed in Emergency Management Session. During review of Emergency Management Plan and related documents as well as in discussion with agency leadership, there has been no full scale community based exercise. For example it was noted that in 2021 there was only a review of Emergency Management Plan, in 2022 there was no activation of the plan for either a real event or a drill, in 2023 there was documentation of a tabletop drill and there had been no activation of the plan thus far in 2024.”
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Update of comprehensive assessment (42 CFR 418.54(d))
“Observed in Record Review. In 3 of 11 patient records reviewed, it was noted that in RR#4 and RR#5 an RN had not visited at least every 15 days to update the assessment. There had been no RN visit for 5 weeks since the start of care in RR#4 and no RN visit for 8 weeks in RR#5. In RR#7 there was no documentation of an RN visit for 8 weeks. This was discussed with the DPCS.”
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Content of plan of care (42 CFR 418.56(c)(3))
The inspectors’ words, 200 words
“Observed in Record Review. In 11 of 11 patient records reviewed, it was noted that the plan of care did not include measurable goals which were timed. For example, in RR#1 one goal was written as pt will have adequate food and fluids by next IDG and BP will be within normal limits. In RR#2, a goal for respiratory issues was written as Pt. will have optimum level of oxygen. In RR#3, a goal was written as Caregiver will verbalize elimination needs are met at an acceptable level. In RR#4 a goal for sleep issues was written as Promote rest status for Pt/Family/PCG. In RR#5 a spiritual goal was written as Facilitate a spiritual environment for patient to begin the bereavement process. In RR for HV#1 and goal for respiratory issue was written as Patient’s seasonal allergy will be relieved as reported by next IDG meeting. In RR for HV#2 the pain goal was stated as Patient will have no S/S of pain as reported by next IDG meeting. In RR for HV#3 the following goal was stated for wound, Right posterior hand traumatic ulceration will be resolved as reported by next IDG meeting. This was discussed with the DPCS.”
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Content of plan of care (42 CFR 418.56(c)(4))
“Observed in Record Review. In 11 of 11 patient records reviewed, it was noted that every record contained the following incomplete orders, Calmoseptine to affected areas for incontinence as needed and Vitamin A & D ointment to affected sites as needed. This was discussed with the DPCS.”
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Coordination of services (42 CFR 418.56(e)(2))
The inspectors’ words, 217 words
“Observed in Record Review. In 5 of 11 patient records reviewed, it was noted that care was not provided as ordered. For example, in RR#2 both the MSW and SC visits were documented on the Plan of Care as 1 time every 2 weeks. Neither discipline visited at that frequency since the start of care. The SC visited once per month and the MSW had missed a visit in one of the months but otherwise had been visiting monthly. In RR#4 the RN was to visit every 2 weeks however it was noted that there was no documentation of an RN visit since the start of care 5 weeks ago. In RR#5 the RN was to visit every 2 weeks however it was noted that there was no documentation of an RN visit since the start of care 8 weeks ago. In RR for HV#1 it was noted that the orders for both MSW and SC were to be 1 as needed and Recert however in review of record it was noted that both disciplines had routinely visited once per month for the last 6 months. In RR# 7 there had been no RN visit notes since start of care two months ago and the orders were for every other week. This was discussed with the DPCS.”
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Program data (42 CFR 418.58(b)(2)(i))
“Observed in Leadership Session. During leadership and data session it was identified that the organization had not collected any patient satisfaction data for the past three years to monitor the effectiveness and safety of the services or quality of care. This was confirmed by the CEO and Alt. DPCS.”
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Performance improvement projects (42 CFR 418.58(d))
“Observed in Leadership Session. During the leadership and data session it was noted that the organization had not documented and were unable to discuss any performance improvement projects for the past three years. This was discussed with the CEO, Alt. DPCS and CFO.”
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Performance improvement projects (42 CFR 418.58(d)(1))
“Observed in Leadership Session. During the leadership and data session it was noted that the organization had not documented and were unable to discuss any performance improvement projects for the past three years. This was discussed with the CEO, Alt. DPCS and CFO.”
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Executive responsibilities (42 CFR 418.58(e)(2))
“Observed in Leadership Session. During the leadership and data session it was noted that the organization governing body had not been accountable for making sure priorities for improvements were appropriately selected. For example, during a one month time period in the second quarter of 2024 data was collected which indicated that 50% of the patient’s had developed wounds. There was no performance improvement activity implemented to address this issue. This was discussed with the CEO, Alt. DPCS and CFO.”
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Prevention (42 CFR 418.60(a))
The inspectors’ words, 254 words
“Observed in Patient Home. In 2 of 3 home visits conducted, staff was observed not following hand hygiene guidelines. For example, in home visit #2 the RN was observed washing her hands at the patient sink and three times during the hand washing process she touched the top of the soap dispenser to obtain more soap. She did not wash her hands for an additional 20 seconds after the last time she touched it. In home visit #3 the LVN was observed not performing hand hygiene following glove removal and entering his bag for his stethoscope. Additionally, two more breaches were observed when entering the bag after touching the patient and not performing hand hygiene. This was discussed with the DPCS. Observed in Patient Home. In 1 of 3 home visits conducted, it was noted that the LVN in HV#3 did not appropriately clean equipment after patient use. For example, he was observed cleaning the BP cuff, pulse oximeter, and thermometer and then placing the items back onto the same area where he placed them following use on the patient. This was discussed with DPCS. Observed in Patient Home. In 1 of 3 home visits conducted, it was noted that the LVN did not follow agency guidelines for barrier use. For example, in home visit #3 he was observed initially placing his nursing bag on the sofa cushion without a barrier and then moved it into the patient bedroom and placed it on a chair without a barrier. This was discussed with the DPCS.”
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Control (42 CFR 418.60(b)(2)(ii))
“Observed in Data Session. During review of data and infection control protocols it was noted that while individual hand hygiene competencies and observations were done there was no aggregated data for the entire organization to demonstrate overall compliance with hand hygiene for the past three years. This was confirmed by the CEO and DPCS”
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Competency evaluation (42 CFR 418.76(c)(1))
“Observed in HR File Review. In 2 of 2 HR files reviewed, for hospice aides it was noted that the competency evaluations done for both aides were evaluated verbally and not by observing the aide’s performance with a patient or pseudo-patient. This was discussed with and confirmed by the DPCS who performed the competency by documenting V for verbal assessment on all areas of the competency form.”
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Supervision of hospice aides (42 CFR 418.76(h)(1)(i))
“Observed in Record Review. In 3 of 11 patient records reviewed, it was noted that in RR# 4, 5 and 7 there had been no RN visit for more that 5 weeks therefore no supervisory visits had been documented. This was discussed with the CEO and DPCS.”
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Content (42 CFR 418.104(a)(3))
“Observed in Patient Home. In 1 of 3 home visits conducted, it was noted that during medication reconciliation in HV#2 there was no comfort kit available in the home however it was listed on the current medication list. This was observed by the CEO present on the visit.”
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Content (42 CFR 418.104(a)(5))
“Observed in Record Review. In 1 of 11 patient records reviewed, it was noted that there was no documentation of physician certification for terminal illness in RR#4 and the patient start of care was 5 weeks ago. There was verbal certification signed by an RN however the physician narrative and signature on both the verbal and written certification were not present at time of record review. This was confirmed by the DPCS.”
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Use and mintenance of equipment and supplies (42 CFR 418.106(f)(2))
“Observed in Patient Home. In 1 of 3 home visits conducted, it was noted in home visit #1 that the backup oxygen tank was stored in a closed and cluttered closet. The caregivers were unaware that this was not safe storage and upon discussion immediately moved the tank to an open area. This was observed by the CEO present on the visit.”
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Written agreement (42 CFR 418.112(c)(2)(i))
“Observed in Document Review. In review of contract for SNF it was noted that the contract did not include a provision that the hospice be notified of a significant change in the patient’s physical, mental, social or emotional status. This was discussed with the DPCS.”
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Written agreement (42 CFR 418.112(c)(2)(ii))
“Observed in Document Review. In review of contract for SNF it was noted that the contract did not include a provision that the hospice be notified of any clinical complications that would suggest a need to alter the plan of care. This was discussed with the DPCS.”
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Written agreement (42 CFR 418.112(c)(2)(iii))
“Observed in Document Review. In review of contract with SNF it was noted that the contract did not include a provision stating that the hospice be notified of the need to transfer a patient from the SNF/NF or ICF/IID arises, and the hospice makes arrangements for, and remains responsible for, any necessary continuous care or inpatient care necessary related to the terminal illness and related conditions. This was discussed with the DPCS.”
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Written agreement (42 CFR 418.112(c)(2)(iv))
“Observed in Document Review. In review of contract with SNF it was noted that the contract did not include a provision that the hospice be notified if the patient dies. This was discussed with the DPCS.”
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Written agreement (42 CFR 418.112(c)(3))
“Observed in Document Review. In review of contract with SNF it was noted that the contract did not include a provision stating that the hospice assumes responsibility for determining the appropriate course of hospice care, including the determination to change the level of services provided. This was discussed with the DPCS.”
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Criminal background checks (42 CFR 418.114(d)(1))
“Observed in Document Review. In review of the SNF contract it was noted that the contract did not include a stipulation that the hospice must require that all contracted entities obtain criminal background checks on contracted employees who have direct patient contact or access to patient records. This was discussed with the DPCS.”
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Criminal background checks (42 CFR 418.114(d)(2))
The inspectors’ words, 99 words
“Observed in HR File Review. In 7 of 8 HR files reviewed, it was noted that criminal background checks were not done upon hire. For the following individuals who have been employed between 2022 and current date the only criminal background check available for review had been completed in May 2024; Alternate Medical Director, RN, Spiritual Counselor, and 2 hospice aides. Additionally, for an LVN hired in February 2024 the background check was not submitted until July 2024 and for the volunteer there was no background check obtained since 2019. This was discussed at length with CEO and DPCS.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Sep 16, 2024 | Follow-up inspection by The Joint Commission | 3 deficiencies cited |
| Aug 8, 2024 | Reaccreditation inspection by The Joint Commission | 25 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Aug 19, 2021.
- CMS doesn’t list its type of ownership.
- Cited at For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. in the last three years: it didn’t meet a whole condition of Medicare’s rules.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 9.8 nurse care minutes per routine home care day, 18.7% of skilled nursing minutes at weekends and a visit near death for 72.7% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 90% at home, 10% in assisted living.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 9.8 min |
| Skilled nursing minutes at weekends | 18.7% |
| Visits near death | 72.7% of patients who died |
Who owns it?
- CMS’s ownership file has no owners listed for this hospice.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 94.55% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 102 hospices CMS’s data show serving patients in ZIP code 90503, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 7; this one had 28.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Providence at Home With Compassus Hospice Care La County | 5 |
| Compcare Hospice, Inc. | Not given |
| High Quality Hospice Care | 7 |
| Global Hospice Care | 25 |
| Amare’ Vista Hospice This hospice | 28 |
| Torrance Memorial Hospice | 4 |
| Vitas Healthcare Corporation of California | 23 |
| Hope International Hospice, Inc. | 18 |
| Cherish Hospice | 9 |
| Agape Hospice & Palliative Care LLC | 7 |
| Vc Hospice, Inc. | 3 |
| 1 Heart Hospice and Palliative Care, Inc. | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.