Pic Comfort Care
A hospice in Auburn, California 95603
560 Wall Street, Suite F, Auburn, California 95603. (530) 268-7423.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 6 deficiencies cited in the last three years
- Not rated family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
6 deficiencies cited in the last three years
The middle of the 33 hospices serving ZIP code 95603 had 6.
The last inspection on record was on Feb 12, 2026: a reaccreditation inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
6 deficiencies in 1 month of the last 36. Last cited Feb 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Feb 12, 2026: reaccreditation inspection by the Accreditation Commission for Health Care6 deficiencies
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 137 words
“Upon patient record review, 3 of 14 (Patient #1,2,4) did not have evidence in the patient record that the hospice has developed an individualized written plan of care for each patient. The plan of care must reflect patient/family goals and interventions based on the problems identified in the initial, comprehensive, and updated comprehensive assessments. The plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions. Patient #1: There is evidence of an order for Plavix 75 mg. Bleeding precautions is not on the initial plan of care. Patient #2: There is evidence ASA 81 mg. Bleeding precautions is not on the initial plan of care. Patient #4: There is evidence of an order for ASA 81 mg. Bleeding precautions is not on the initial plan of care.”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 135 words
“Upon patient record review, 3 of 14 (Patient #,5,7,9) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including medications and treatments. Patient #5: There is evidence in the medical record of a Nurses note on 1/27/26 indicating “right hip dressing in place and heel protectors” There is no order for either. Patient #7: There is evidence of an order on 2/5/25 Left lateral malleolus, cleanse wound with NS, pat dry, cover with Mepitel and foam dressing 2xweek. There is no indication who will change the dressing. Patient #9: There is evidence of an order on 2/3/25 two skin tears, cleanse with NS, pat dry, cover with Opti foam 2xweek. There is no indication who will change the wound.”
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Coordination of services (42 CFR 418.56(e)(2))
The inspectors’ words, 93 words
“Upon client record review, 2 of 14 (Patient #6,8) did not have evidence that the IDG ensures that the care and services are provided in accordance with the plan of care. Patient #6: There is evidence in the medical record of an order for Volunteer 1Xwk. In January the patient had 2 volunteer visits on 1/9 and 1/23/26. Two visits were missed. Patient #8: There is evidence in the medical record of an order for Volunteer 1Xwk. In January the patient had 2 volunteer visits on 1/2 and 1/16/26. Two visits were missed.”
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Coordination of services (42 CFR 418.56(e)(3))
“Upon patient record review 1 of 14 (Patient #1) did not have evidence that the IDG ensures that the care and services provided are based on all assessments of the patient and family needs. Patient #1: There is evidence of an IDG communication note on 12/31/25 noting the IDG disciplines collaborated and identified the need for a volunteer. The Volunteer coordinator did not follow up with an assessment or order.”
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Prevention (42 CFR 418.60(a))
“Upon observation during home visits 1 of 3, there was no evidence the hospice follows acceptable standards of practice to prevent the transmission of infections and communicable diseases, including standard precautions. Patient #1: RN placed equipment on the floor during patient care.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(1))
The inspectors’ words, 265 words
“Upon patient record review, 4 of 14 (Patient #1,2,4,6) did not have evidence in the patient record that hospice aide assignments and duties are: • Assigned to a specific patient by a registered nurse that is a member of the interdisciplinary group • Written patient care instructions for a hospice aide must be prepared by a Registered Nurse who is responsible for the supervision of a hospice aide as specified under paragraph (h) of 418.76 • There is evidence in the patient record that the plan of care; indicate what tasks are to be done by the Aide and the frequency of these tasks. The use of “PRN” or “per patient choice”, for any task, whether personal care or non-personal care tasks, are not acceptable Patient #1: There is evidence in the medical record12/19/25 of an order for Plavix 25 mg. Aide plan of care does not have bleeding precautions. Patient #2: There is evidence in the medical record 12/1/25 of an order 11/25/25 ASA 81 mg.” There is not bleeding precautions on the aide plan of care. Patient #4: There is evidence in the medical record 12/3/25 of an order for ASA 81mg. Aide plan of care does not have bleeding precautions. Patient #6: There is evidence of a nurses note on 11/16/25 for “feeding assistance”. The nurses notes indicate 11/15/25 the patient is 1:1 feed with pocketing food and aspiration precautions. Aspiration precautions are not on the aide plan of care. Additionally the 11/15/25 nurses note states the patient has history of seizures. Seizure precautions is not on the aide plan of care.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Feb 12, 2026 | Reaccreditation inspection by the Accreditation Commission for Health Care | 6 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Feb 28, 2020.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 15.3 nurse care minutes per routine home care day, 5.9% of skilled nursing minutes at weekends and a visit near death for 91.7% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 36% at home, 55% in assisted living, 9% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 15.3 min |
| Skilled nursing minutes at weekends | 5.9% |
| Visits near death | 91.7% of patients who died |
Who owns it?
- 7 owners or officers are people: Burt Wilson (owns 5% or more directly, 66%); Burt Wilson (corporate director, 66%); Burt Wilson (managing employee (on the payroll), 66%); Shaun Clinkinbeard (owns 5% or more directly, 34%); Shaun Clinkinbeard (corporate director, 34%); Shaun Clinkinbeard (managing employee (on the payroll), 34%); Brent C Wilson (managing employee (under contract)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- In CMS’s survey of family caregivers (Oct 1, 2023 to Sep 30, 2025): 85% rated it 9 or 10 out of 10, and 89% would definitely recommend it.
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 92.78% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 25.2% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 33 hospices CMS’s data show serving patients in ZIP code 95603, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 6; this one had 6.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Pic Comfort Care This hospice | 6 |
| Progressive Hospice Services | Not given |
| Sutter Auburn Faith VNA & Hospice-Hospice | 14 |
| Kaiser Foundation Hospital - Hospice | 3 |
| Uc Davis Hospice Program | Not given |
| Snowline Health | 7 |
| Mercy Hospice | 12 |
| Hospice of the Foothills | 6 |
| Sutter Care at Home | 2 |
| First Call Hospice | 6 |
| Vitas Healthcare Corporation of California | 1 |
| Bristol Hospice- Stockton | 6 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.