Unitedcare Hospice, Inc.
A hospice in Cerritos, California 90703
11080 Artesia Blvd, Suite D, Cerritos, California 90703. (562) 584-4072.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 5 deficiencies cited in the last three years
- Not rated family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
5 deficiencies cited in the last three years
The middle of the 177 hospices serving ZIP code 90703 had 7.
The last inspection on record was on Oct 24, 2025: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
5 deficiencies in 1 month of the last 36. Last cited Oct 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Oct 24, 2025: reaccreditation inspection by The Joint Commission5 deficiencies
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Plan of care (42 CFR 418.56(b ))
“Observed in Record Review. The written plan of care is based on the patient’s goals and the time frames, settings, and services required to meet those goals. During review of records 1,2,3,5,6 and 7 it was noted that goal statements lacked time frames or dates for when goals would be met. This was confirmed by the Director of Nursing.”
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Coordination of services (42 CFR 418.56(e)(2))
“Observed in Record Review. In 6 of 14 patient records reviewed, The organization did not provide care, treatment, or services in accordance with or prescriptions, as required by law and regulation. During review of records 1,2,4,5,7 and 9 it was noted that visits were not provided in accordance with physician orders. For example, in record 9 aide visits were ordered 2 x per week and only 1 visit was provided in the first week of care. This was confirmed by the Director of Nursing.”
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Prevention (42 CFR 418.60(a))
The inspectors’ words, 127 words
“Observed in Individual Tracer. The organization did not implement activities for the prevention and control of infections and communicable diseases. During home visit 3 it was observed that the aide cleaned feces from the patient’s genital area while wearing gloves. Then the aide removed gloved and doffed and donned new gloves without cleansing hands four times which is against agency policy. Observed in Individual Tracer. The organization did not implement activities for the surveillance, identification, prevention, control, and investigation of infections and communicable diseases, including the use of standard precautions. During home visit 3 it was observed that the aide cleaned feces from the patient’s buttocks, removed gloves and then entered the nursing bag with out cleansing hands on three occasions. This was confirmed by the administrator.”
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Services (42 CFR 418.100(c)(1))
The inspectors’ words, 185 words
“Observed in Individual Tracer. Staff did not provide care, treatment, or services in accordance with professional standards of practice. During home visit 3 the aide was observed to use a basin with a height of approximately 7-9 inches to shampoo a patient’s hair. The bed bound patient’s head was lifted onto the edge of the basin such that the patient’s head was resting on the narrow edge of the rigid basin and inclined at a very steep angle of 70-80 degrees. The aide then proceeded to dribble water on the patient’s hair while the water ran down some into the basin and some onto the towel on the patient’s bed. The bedding underneath the towel became soaked after wetting, shampooing and rinsing. The towel was removed and the bedding was left wet after the bath was finished. The aide washed the patient with disposable wash cloths that were wet with water and the aide did not dry the patient with a towel but simply pulled the bed clothes up over her wet body. The bed clothes were not changed. This was confirmed by the Administrator.”
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Discharge or transfer of care (42 CFR 418.104(e)(1)(i))
The inspectors’ words, 91 words
“Observed in Record Review. In 4 of 4 patient records reviewed, The hospice did not inform the attending physician of the availability of a discharge summary. The discharge summary is provided to the practitioner upon the their request and includes the patient’s medical and health status at the time of discharge. During review of discharged records 11-14 it was noted that there was no record of the being made aware of the discharge summary or the summary being sent to the attending physician. This was confirmed by the Director of Nursing.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Oct 24, 2025 | Reaccreditation inspection by The Joint Commission | 5 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jul 12, 2019.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 12.9 nurse care minutes per routine home care day, 11.2% of skilled nursing minutes at weekends and a visit near death for 87.4% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 73% at home, 3% in assisted living, 25% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 12.9 min |
| Skilled nursing minutes at weekends | 11.2% |
| Visits near death | 87.4% of patients who died |
Who owns it?
- 6 owners or officers are people: Hee J Choi (owns 5% or more directly, 100%); Hee J Choi (corporate officer, 100%); Hee J Choi (corporate director, 100%); Hee J Choi (managing employee (on the payroll), 100%); Hee J Choi (runs it (operational or managerial control), 100%); Paul S Chang (managing employee (on the payroll), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 98.75% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 11.9% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 177 hospices CMS’s data show serving patients in ZIP code 90703, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 7; this one had 5.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Evergreen Hospice Care, Inc. | 5 |
| Hygieia Hospice | 0 |
| Reliance Hospice and Palliative Care | 25 |
| People’s Care Hospice, Inc. | Not given |
| Absolute Hospice & Palliative Care, Inc. | 4 |
| Pacific Hospice, LLC | Not given |
| Unitedcare Hospice, Inc. This hospice | 5 |
| Healthview Hospice & Palliative Care | Not given |
| Adlife Hospice Inc. | 2 |
| Hospice of Serene Care, Inc. | 9 |
| Greenfield Hospice and Palliative Care Inc. | Not given |
| Pure Care Hospice, Inc. | 20 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.