Red Hearts Hospice, Inc.
A hospice in Los Angeles, California 90022
236 S. Atlantic Blvd Suite 130, Los Angeles, California 90022. (818) 764-4665.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 4 deficiencies cited in the last three years
- Not rated family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
4 deficiencies cited in the last three years
The middle of the 207 hospices serving ZIP code 90022 had 6.
The last inspection on record was on Oct 30, 2025: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
4 deficiencies in 1 month of the last 36. Last cited Oct 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Oct 30, 2025: reaccreditation inspection by The Joint Commission4 deficiencies
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Plan of care (42 CFR 418.56(b))
The inspectors’ words, 118 words
“Observed in Patient Home. In 1 of 3 home visits conducted, the organization did not provide education to the facility staff as to safe and effective use of medications. For example, in RRHV #3, there were two medications, morphine sulfate and lorazepam both with paper labels on the bottle that got wet. The patient’s name, dosage, instructions for use of the medications were missing from the labels. The organization’s nurse and the facility nurse could not validate that education was provided as to safe use of the medications. There was also no documented evidence in the clinical record to support education was provided. This was validated and reviewed with the Administrator and the Director of Patient Care Services.”
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 91 words
“Observed in Record Review. In 9 of 9 patient records reviewed, the organization did not establish individualized and measurable goals for each patient. For example, in RRHV #1 there were more than 50% of the goals with the same target date. In RRHV #2 benefit period # 9 more than 50% of the goals had the same target dates. There were similar findings in RRHV #3, RRNHV #1 and 2, RRBR #1, 2, 3, and 4. This was validated and reviewed with the Director of Patient Care Services and the Administrator.”
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Review of the plan of care (42 CFR 418.56(d))
The inspectors’ words, 244 words
“Observed in Record Review. In 8 of 9 patient records reviewed, the organization did not document the progress towards the plan of care goals. For example, in RRHV #1, 2, 3, in RRNHV #1 and 2, and in RRBR #1, 2, and 4 the patients had several benefit periods and in review of the clinical record there was no documented evidence that the plan of care goals were achieved or not achieved but the clinicians continued to roll the goals into the next benefit period. This was validated and reviewed with the Director of Patient Care Services and the Administrator. Observed in Record Review. In 7 of 9 patient records reviewed, the organization did not revise the timeframes for the plan of care goals. For example, in RRHV #1 in benefit period #4 the goal for bereavement bereaved will have knowledge of how to utilize bereavement services. The target date was for the previous benefit period. In RRHV #2 benefit period # 8 the infection/immunological goal stated, patient will be prevented from eye infection within certification period. The target date was in benefit #7. In RRBR #1 in benefit period #4 the goal stated, bereaved will have knowledge of how to utilize bereavement services with a target date from 5/2024 which was several benefit periods prior. There were similar findings in RRBR #2,RRBR #4, RRNHV #1, and RRNHV #2. This was validated and reviewed with the Director of Patient Care Services and the Administrator.”
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Coordination of services (42 CFR 418.56(e)(2))
The inspectors’ words, 145 words
“Observed in Record Review. In 4 of 9 patient records reviewed, the organization did not follow the bereavement plan of care Physician’s orders. For example, in RRBR #1 the bereavement plan of care indicated a letter would be mailed within one month. The bereavement letter was sent 50 days after the anticipated time of the mailing. In RRBR #2 there is no documented evidence in the clinical record the mailings were sent as per the plan of care. In RRHV #1 benefit period #4 the skilled nurse had a missed visit. In RRHV #3 in benefit period 2 and 3 the Medical Social Worker missed one visit in each benefit period. There is no documented evidence the Physician was notified and there was no missed visit documentation in the clinical record.This was validated and reviewed with the Director of Patient Care Services and the Administrator.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Oct 30, 2025 | Reaccreditation inspection by The Joint Commission | 4 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Mar 15, 2016.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 15.4 nurse care minutes per routine home care day, 12.5% of skilled nursing minutes at weekends and a visit near death for 98.4% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 62% at home, 33% in assisted living, 5% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 15.4 min |
| Skilled nursing minutes at weekends | 12.5% |
| Visits near death | 98.4% of patients who died |
Who owns it?
- 7 owners or officers are people: Helen Quan (owns 5% or more directly, 100%); Helen Quan (corporate officer, 100%); Helen Quan (corporate director, 100%); Helen Quan (runs it (operational or managerial control), 100%); Sharlene L Quan (corporate director); Melinda Jimenez (managing employee (under contract), 0%); Rodolfo Protacio (managing employee (under contract), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 26.5% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 207 hospices CMS’s data show serving patients in ZIP code 90022, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 6; this one had 4.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Red Hearts Hospice, Inc. This hospice | 4 |
| Grace Hospice, Inc. | 10 |
| Angel’s Smile Hospice, Inc. | 2 |
| Eden Hospice Care Inc. | Not given |
| Saint John Hospice | 7 |
| Hospice of Nation, Inc. | 13 |
| Spiritual Hospice Care, Inc. | Not given |
| Kaiser Foundation Hospital Hospice Program | 3 |
| Providence at Home With Compassus Hospice Care La County | 5 |
| Kaiser Foundation Hospital Los Angeles - Hospice | 3 |
| Hospice of Presbyterian | 8 |
| Vitas Healthcare Corp | 18 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.