Miracle Mile Hospice Care, Inc.
A hospice in Los Angeles, California 90036
5670 Wilshire Blvd Suite 1600a, Los Angeles, California 90036. (323) 951-0880.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 5 deficiencies cited in the last three years
- Not rated family caregiver rating
- 7of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
5 deficiencies cited in the last three years
The middle of the 94 hospices serving ZIP code 90036 had 5.
The last inspection on record was on Jun 26, 2025: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
5 deficiencies in 1 month of the last 36. Last cited Jun 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jun 26, 2025: reaccreditation inspection by The Joint Commission5 deficiencies
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Content of plan of care (42 CFR 418.56(c)(2))
The inspectors’ words, 202 words
“Observed in Patient Home. In 1 of 3 home visits, and subsequent record review, the surveyor noted that the organization failed to update the plan of care, at least every 15 days or as frequently as needed, to include all services needed for the palliation and management of the terminal illness and related conditions. For example, in HOSHV#1, the surveyor observed the aide having difficulty safely assisting the patient with transferring from the rolling walker into the shower. Surveyor observed that the patient had an unsteady gait and was having difficulty taking minimal steps to the shower, and patient required a two-person assist to lift the patient’s feet up from the floor over into the raised shower base. Additionally, it required a three-person assist to transfer patient from the shower. When the surveyor asked the aide if it has been difficult to transfer patient into and from the shower in previous visits, the aide responded yes; however, the aide had not reported the difficulty with transfers to the nurse, in order for the aide care plan to be updated to reflect the appropriate care for bathing and level of assistance required for transfers. This was reviewed with the Administrator and Clinical Manager.”
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Coordination of services (42 CFR 418.56(e)(4))
The inspectors’ words, 187 words
“Observed in Record Review. In 1 of 10 records reviewed, the surveyor noted that the organization failed to collaborate in the care of the patient and coordinate their efforts to support the goals outlined in the plan of care. For example, in HOSHV#1, the surveyor observed the aide having difficulty safely assisting the patient with transferring from the rolling walker into the shower. Surveyor observed that the patient had an unsteady gait and was having difficulty taking minimal steps to the shower, and patient required a two-person assist to lift the patient’s feet up from the floor over into the raised shower base. Additionally, it required a three-person assist to transfer patient from the shower. When the surveyor asked the aide if it has been difficult to transfer patient into and from the shower in previous visits, the aide responded yes; however, the aide had reported the difficulty with transfers to the nurse, in order for the aide care plan to be updated to reflect the appropriate care for bathing and level of assistance required for transfers. This was reviewed with the Administrator and the Clinical Manager.”
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Competency evaluation (42 CFR 418.76(c)(5))
“Observed in HR File Review. In 2 of 12 HR files reviewed, the surveyor noted that the organization failed ensure that staff are competent to perform their responsibilities by assessing and documenting competencies annually, per the organizations policy. For example, in HR#3 and HR#4, there was no documentation to validate that competencies were assessed for 2023 and 2024. This was reviewed with the Administrator and the Director of patient Care Services.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(1))
The inspectors’ words, 151 words
“Observed in Record Review. In 1 of 10 records reviewed, the surveyor noted that the organization failed to ensure that the registered nurse prepared, and updated, the written patient care instructions for the hospice aide. For example, in HOSHV#1, the surveyor observed the aide having difficulty safely assisting the patient with transferring from the rolling walker into the shower. Surveyor observed that the patient had an unsteady gait and was having difficulty taking minimal steps to the shower, and patient required a two-person assist to lift the patient’s feet up from the floor over into the raised shower base. Additionally, it required a three-person assist to transfer patient from the shower. During subsequent record review for HOSHV#1, the surveyor noted that the section for transfers on the aide plan of care was blank and did not indicate the level of assistance required. This was reviewed with the Administrator and Clinical Manager.”
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Retrieval of clinical records (42 CFR 418.104(f))
“Observed in Record Review. In 1 of 10 records reviewed, the surveyor noted that the organization failed to maintain complete and accurate patient record. For example, in HOSNHV#4, the nurse did not enter documentation in the record in a timeframe defined by organizational policy; the documentation for the visit was completed 10 days after the visit was completed. This was reviewed with the Administrator and the Director of Patient Care Services.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jun 26, 2025 | Reaccreditation inspection by The Joint Commission | 5 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Dec 7, 2015.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 12.2 nurse care minutes per routine home care day, 12.1% of skilled nursing minutes at weekends and a visit near death for 59.3% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 95% at home, 5% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 12.2 min |
| Skilled nursing minutes at weekends | 12.1% |
| Visits near death | 59.3% of patients who died |
Who owns it?
- 7 owners or officers are people: Hazel P Aro (owns 5% or more directly, 50%); Hazel P Aro (corporate officer, 50%); Hazel P Aro (corporate director, 50%); Hazel P Aro (runs it (operational or managerial control), 50%); Felix F De Guzman (owns 5% or more directly, 50%); Felix F De Guzman (corporate officer, 50%); Felix F De Guzman (runs it (operational or managerial control), 50%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 7 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 97.73% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 8% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 7 of 10 |
How does it compare nearby?
- Of the 94 hospices CMS’s data show serving patients in ZIP code 90036, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 5; this one had 5.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Holy Family Hospice | 0 |
| Miracle Mile Hospice Care, Inc. This hospice | 5 |
| Grace Hospice, Inc. | 10 |
| Allstate Care Hospice, Inc. | 18 |
| Saint John Hospice | 7 |
| Umbrella Hospice, Inc. | 4 |
| Mimas Hospice and Palliative Care, Inc. | 0 |
| Care Pacific Hospice Inc. | 5 |
| Mediq Hospice and Palliative Care | 23 |
| Providence at Home With Compassus Hospice Care La County | 5 |
| Kaiser Foundation Hospital Los Angeles - Hospice | 3 |
| Assisted Home Hospice | 2 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.