Arbor Vitae Hospice Care, Inc.
A hospice in Norco, California 92860
1780 Town and Country Drive, Unit 106, Norco, California 92860. (951) 735-3485.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 2 deficiencies cited in the last three years
- Not rated family caregiver rating
- 8of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
2 deficiencies cited in the last three years
The middle of the 85 hospices serving ZIP code 92860 had 7.
The last inspection on record was on Sep 18, 2025: a reaccreditation inspection by the Community Health Accreditation Partner.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Sep 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Sep 18, 2025: reaccreditation inspection by the Community Health Accreditation Partner2 deficiencies
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Level of activity (42 CFR 418.78(e))
The inspectors’ words, 287 words
“It is required that hospice volunteers provide day-to-day administrative or direct patient care services in an amount that, at a minimum, equals five percent (5%) of the total patient care hours of all paid hospice employees and contract staff. The hospice documents the cost savings achieved through volunteers. Documentation includes the identification of each position that is occupied by a volunteer. The work time spent by volunteers occupying those positions and estimates of the dollar costs that the hospice would have incurred if paid employees occupied the positions. This standard was not met as evidenced by document review and interview. A review of the volunteer program documents revealed that the agency did not ensure the hospice volunteers provided an amount at a minimum equal five percent of total patient care hours. Agency’s Policy H:2-009, Volunteer Services (dated 08/2012), stated in part, “The Volunteer Coordinator will track the use of volunteers, the cost saving achieved, and the hours of volunteer services will exceed 5% of the total patient care hours of paid and contracted hospice personnel.” On 09/18/2025 an interview with the Volunteer Coordinator/Volunteer, she reported that she was the only volunteer at this time and that she had been performing administrative duties. She said she was unaware that she was supposed to document the hours she volunteered and calculate the hours to meet the 5%. Both the Volunteer Coordinator and the Director of Patient Care Services reported they were unable to locate the volunteer hours for 2023, 2024, or so far in 2025. The agency did not ensure hospice volunteers provided amount at a minimum equal five percent of total patient care hours. They lack any tracking documentation to support percentage of hours or dollar cost savings.”
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Discharge or transfer of care (42 CFR 418.104(e)(1)(i))
The inspectors’ words, 209 words
“It is required that if the care of a hospice patient is transferred to a Medicare/Medicaid certified facility, the hospice forwards to the receiving facility a copy of the hospice discharge summary and the patient’s record, if requested. This standard was not met as evidenced by clinical record review, document review, and interview. In 1 of 1 (100%) clinical records reviewed where the hospice patient was transferred to a Medicare/Medicaid certified facility, it was revealed that the agency did not ensure a copy of patient’s discharge summary was forwarded to the facility. Agency Policy H:2-081, Transfer Information, stated in part “Completed transfer summaries will be given to a clinical records clerk who will send a copy to receiving organization within 72 hours of transfer.” CLINICAL RECORD 12: The patient was admitted to hospice on 10/09/2024 and was transferred to a Medicare/Medicaid certified facility on 11/23/2024 due to fracture of right hip. Registered Nurse note (11/23/2024) noted transfer but there was no documentation that the discharge summary was forwarded to the receiving facility. In an interview on 09/18/2025 the Director of Patient Care Services acknowledged a discharge/transfer summary was created in the electronic medical record and confirmed there was no evidence of the summary forwarded to the Medicare/Medicaid certified facility.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Sep 18, 2025 | Reaccreditation inspection by the Community Health Accreditation Partner | 2 deficiencies cited |
Is it certified?
- Medicare-certified hospice since May 8, 2014.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 14.4 nurse care minutes per routine home care day, 11.9% of skilled nursing minutes at weekends and a visit near death for 70% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 98% at home, 2% in assisted living.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 14.4 min |
| Skilled nursing minutes at weekends | 11.9% |
| Visits near death | 70.0% of patients who died |
Who owns it?
- 11 owners or officers are people: Farough T Owiesy (owns 5% or more directly, 100%); Farough T Owiesy (corporate officer); Farough T Owiesy (corporate director); Farough T Owiesy (managing employee (on the payroll)); Farough T Owiesy (runs it (operational or managerial control)); Cesar A Corona (corporate director, 0%); Cesar A Corona (managing employee (on the payroll)); Cesar A Corona (runs it (operational or managerial control)); Elmer Macatula (corporate officer); Elmer Macatula (managing employee (on the payroll)); Elmer Macatula (runs it (operational or managerial control)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 8 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 90.63% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 8 of 10 |
How does it compare nearby?
- Of the 85 hospices CMS’s data show serving patients in ZIP code 92860, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 7; this one had 2.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Arbor Vitae Hospice Care, Inc. This hospice | 2 |
| Vnacare | 9 |
| Vitas Healthcare Corporation of California | 4 |
| Vnacare | 4 |
| Serenity Hospice Care | 13 |
| Silverado Hospice Inc. | 16 |
| Inland Valley Hospice | 3 |
| Alpha Hospice Care | 15 |
| Bella Terra Hospice | 1 |
| Accentcare Hospice & Palliative Care of California - San Bernardino | 9 |
| Mission Hospice Services of San Diego LLC | 3 |
| Destiny Hospice Care Inc. | 7 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.