Hope Hospice
A hospice in Pleasanton, California 94566
6801 Koll Center Pkwy, Suite 140, Pleasanton, California 94566. (925) 829-8770.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 5 deficiencies cited in the last three years
- 4of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
5 deficiencies cited in the last three years
The middle of the 35 hospices serving ZIP code 94566 had 6.
The last inspection on record was on Mar 13, 2026: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
5 deficiencies in 1 month of the last 36. Last cited Mar 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Mar 13, 2026: reaccreditation inspection by The Joint Commission5 deficiencies
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Content of plan of care (42 CFR 418.56(c)(4))
“Observed in Record Review. In 2 of 14 active patient records reviewed, the plan of care did not contain orders necessary to provide care. On RRHV #2, it was noted on the plan of care that the oxygen orders were for 3L of oxygen but on the home visit the oxygen concentrator was at 5L. On RRNHV #6, it was noted that there was a gap of 6 days that wound care was being provided without a order. This finding was reviewed with and validated with Hospice leadership.”
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Content of plan of care (42 CFR 418.56(c)(5))
The inspectors’ words, 101 words
“Observed in Record Review. In 2 of 14 active patient records reviewed, the plan of care did not include medical supplies and appliances necessary to meet the patient’s needs. On RRHV #1 it was noted that the plan of care did not include all equipment needed to care for the patient including air mattress and wheelchair. On RRHV #4, it was noted on the by the nurse surveyor during the home visit that patient has a hospital bed, bedside table and shower chair that is not reflected on the plan of care. This finding was reviewed and validated with Hospice leadership.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(1))
The inspectors’ words, 91 words
“Observed in Record Review. In 1 out of 14 active patient charts reviewed with aide services, that had ordered aide services, the Aide Care Plan did not have specific instructions for the aide. During the home visit for RRHV #4, the assigned tasks did not include specific instructions for care of the patient for example patient is incontinent and using adult diapers. Patient is also using a shower chair for showers and this detail is not reflected in the aide care plan.. This finding was reviewed and validated with Hospice leadership.”
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Label dispose storage drugs (42 CFR 418.106(e)(2)(i)(A))
The inspectors’ words, 92 words
“Observed in Patient Home. In 1 of 4 home visits conducted, the organization did not provide copy of its written policy and procedures on management and disposal of controlled substances to the patient or caregiver. On RRHV #1, it was noted that patient was not given a the policy and procedure for controlled substance when controlled substances were ordered. The organization has just recently updated their admission packet but this patient was admitted prior to the updated and did not receive the information. This finding was reviewed and validated with agency leaders.”
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Federal, state, local laws & regulations (42 CFR 418.116)
The inspectors’ words, 132 words
“Observed in Record Review. In 3 of 5 bereavement records reviewed, the organization did not follow California regulations regarding pronouncement of death. Per California regulation, death may only be pronounced by RNs under special circumstances, as such, this task may not be delegated to an LVN. On RRBR #2, it was noted in the documentation that the LVN documented this action was performed under the auspice of the RN”. On RRBR #4, it was noted in the documentation that the LVN documented “Under auspices of RN confirmed the time of death of patient was 1002”. On RRBR #5, it was noted in the death visit documentation that the LVN documented “This action was performed under the auspice of the RN”. This finding was reviewed, discussed and validated with the hospice leadership team.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Mar 13, 2026 | Reaccreditation inspection by The Joint Commission | 5 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Dec 10, 1992.
- Ownership: non-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 20 nurse care minutes per routine home care day, 9.6% of skilled nursing minutes at weekends and a visit near death for 95.9% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 55% at home, 40% in assisted living, 5% in a nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 20.0 min |
| Skilled nursing minutes at weekends | 9.6% |
| Visits near death | 95.9% of patients who died |
Who owns it?
- By the Bay Health runs it.
- 29 owners or officers are people: Shelby D Decosta-Galdeira (corporate director); Stacy A Blanchard (corporate director); Armika J Berkley (corporate director); Jennifer Hansen (managing employee (on the payroll)); Karen E. May (corporate director); Satwant Kaur Johal (corporate officer); Satwant Kaur Johal (managing employee (on the payroll)); Gerald R Peters (corporate director); Robertina K Szolarova (corporate officer); Robertina K Szolarova (managing employee (on the payroll)); Swaminathan Jayaraman (corporate director, 0%); Fred Sanciangco (corporate director, 0%); Gregory A Leclaire (corporate director); Kenneth G Meislin (corporate director); Michelle S Mourad (corporate director); Tracy A Hogan (corporate director); Catherine Jamentz (corporate director); Kathy Nouri (managing employee (on the payroll)); Wendy C Chow (corporate director); Skelly Wingard (corporate officer); Skelly Wingard (corporate director); Scott T Smith (corporate director); Jeff Gerard (corporate director); Steven Z Pantilat (corporate director); Daniel E Cohn (corporate director); Jatinder P Marwaha (managing employee (under contract)); Mukund Acharya (corporate director); Robert J Simon (corporate director); Michael A Kadel (corporate director).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| By the Bay Health | Runs it (operational or managerial control) | 100% | Jan 1, 2024 |
What do families say?
- Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 85% rated it 9 or 10 out of 10, and 90% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 99.76% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 40.6% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 4 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 35 hospices CMS’s data show serving patients in ZIP code 94566, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 6; this one had 5.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Hope Hospice This hospice | 5 |
| American Hospice and Home Health Care Service Inc. | 3 |
| Lifeguard Hospice Care, Inc. | 12 |
| Sunbright Hospice Care | 8 |
| Physicians Hospice Group | 12 |
| Bristol Hospice - East Bay | 6 |
| Zenith Healthcare Inc. | 20 |
| Hospice of the East Bay | 7 |
| Kaiser Foundation Hospital Hospice - Martinez | 2 |
| Sutter Care at Home | 3 |
| Hospice of San Joaquin | 0 |
| Adventist Health Home Care Services | 2 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
-
Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.