Angels Heart Hospice Inc.
A hospice in Phoenix, Arizona 85014
722 East Osborn Road, Suite 305, Phoenix, Arizona 85014. (480) 741-4604.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 30 deficiencies cited in the last three years
- Not rated family caregiver rating
- Not available CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Condition-level deficiency
- For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual.
What did inspectors find?
30 deficiencies cited in the last three years
The middle of the 56 hospices serving ZIP code 85014 had 4.5.
The last inspection on record was on Mar 17, 2025: a follow-up inspection by the Accreditation Commission for Health Care.
5 deficiencies at condition level, the more serious of CMS’s two levels
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
30 deficiencies in 2 months of the last 36. Last cited Mar 2025. Most serious: Condition-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Mar 17, 2025: follow-up inspection by the Accreditation Commission for Health Care13 deficiencies
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Patients rights (42 CFR 418.52)
“Condition of Participation: Patient’s Rights. L500”
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Initial & comprehensive assessment of patient (42 CFR 418.54)
“Condition of Participation: Initial and Comprehensive Assessment of the Patient.”
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Organizational environment (42 CFR 418.100)
“Condition of Participation: Organization and Administration of Services.”
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Notice of rights and responsibilities (42 CFR 418.52(a)(2))
“Upon patient record review, 5 of 5 (Patient #1-5) did not have evidence that the hospice informed and provided written information to the patient concerning its policies on advance directives, including a description of applicable state law. This agency has had no patients since previous survey. There are no active patients on services at this time. No records produced for review.”
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Notice of rights and responsibilities (42 CFR 418.52(a)(3))
“Upon patient record review, 5 of 5 (Patient #1-5) did not have evidence that the hospice obtained the patient’s or representative’s signature confirming that they received a copy of the Patient’s Rights and Responsibilities. This agency has had no patients since previous survey. There are no active patients on services at this time. No records produced for review.”
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Exercise of rights/respect for proprty/person (42 CFR 418.52(b)(3))
“Upon patient record review, 5 of 5 (Patient #1-5) did not have evidence that if a state court has not adjudged a patient incompetent, any legal representative designated by the patient in accordance with state law may exercise the patient’s rights to the extent allowed by state law. This agency has had no patients since previous survey. There are no active patients on services at this time. No records produced for review.”
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Rights of the patient (42 CFR 418.52(c)(4))
“Upon patient record review, 5 of 5 (Patient #1-5) did not have evidence that the patient chooses a health care provider, including an attending physician. This agency has had no patients since previous survey. There are no active patients on services at this time. No records produced for review.”
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Rights of the patient (42 CFR 418.52(c)(5))
“Upon patient record review, 5 of 5 (Patient #1-5) did not have evidence of the appropriate documentation for release of confidential information This agency has had no patients since previous survey. There are no active patients on services at this time. No records produced for review.”
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Rights of the patient (42 CFR 418.52(c)(7))
“Upon patient record review, 5 of 5 (Patient #1-5) did not have evidence that the patient received information about the services covered under the hospice benefit. This agency has had no patients since previous survey. There are no active patients on services at this time. No records produced for review.”
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Rights of the patient (42 CFR 418.52(c)(8))
“Upon patient record review, 5 of 5 (Patient #1-5) did not have evidence that the patient received information about the scope of services that the hospice will provide and specific limitations on those services. This agency has had no patients since previous survey. There are no active patients on services at this time. No records produced for review.”
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Content of comprehensive assessment (42 CFR 418.54(c))
“Upon patient record review 5 of 5 (Patient #1-5) did not have evidence in the patient record that the comprehensive assessment identifies the physical, psychosocial, emotional, and spiritual needs related to the terminal illness that must be addressed in order to promote the hospice patient’s well-being, comfort, and dignity throughout the dying process. This agency has had no patients since previous survey. There are no active patients on services at this time. No records produced for review.”
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Content of comprehensive assessment (42 CFR 418.54(c)(7))
The inspectors’ words, 102 words
“Upon patient record review, 5 of 5 (Patient #1-5) did not have evidence in the patient record that the comprehensive assessment includes a bereavement component which includes the needs of the patient’s family and other individuals focusing on the social, spiritual, and cultural factors that may impact their ability to cope with the patient’s death. Information gathered from the initial bereavement assessment is incorporated into the plan of care and is considered in the bereavement plan of care. This agency has had no patients since previous survey. There are no active patients on services at this time. No records produced for review.”
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Governing body and administrator (42 CFR 418.100(b))
“Upon observation, there was no evidence the hospice is directed by a Board of Directors/governing body which assumes full legal authority and responsibility for the operation of the hospice. The agency does not have any current patients, staff other than Administrator recently hired, alternate administrator.”
Feb 4, 2025: complaint inspection by the Accreditation Commission for Health Care17 deficiencies
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Patients rights (42 CFR 418.52)
“Condition of Participation: Patient’s Rights. L500”
-
Initial & comprehensive assessment of patient (42 CFR 418.54)
“Condition of Participation: Initial and Comprehensive Assessment of the Patient.”
-
Notice of rights and responsibilities (42 CFR 418.52(a)(2))
“Upon patient record review, 1 of 5 (Patient #3) did not have evidence that the hospice informed and provided written information to the patient concerning its policies on advance directives, including a description of applicable state law. Patient #3: No evidence of admission and informed consent, signed copy of pt. rights, EOB, release of info and other documents for protected health information.”
-
Notice of rights and responsibilities (42 CFR 418.52(a)(3))
“Upon patient record review, 1 of 5 (Patient #3) did not have evidence that the hospice obtained the patient’s or representative’s signature confirming that they received a copy of the Patient’s Rights and Responsibilities. Patient #3: No evidence of admission and informed consent, signed copy of pt. rights, EOB, release of info and other documents for protected health information.”
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Exercise of rights/respect for proprty/person (42 CFR 418.52(b)(3))
“Upon patient record review, 1 of 5 (Patient #3) did not have evidence that if a state court has not adjudged a patient incompetent, any legal representative designated by the patient in accordance with state law may exercise the patient’s rights to the extent allowed by state law. Patient #3: No evidence of admission and informed consent, signed copy of pt. rights, EOB, release of info and other documents for protected health information.”
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Rights of the patient (42 CFR 418.52(c)(4))
“Upon patient record review, 1 of 5 (Patient #3) did not have evidence that the patient chooses a health care provider, including an attending physician. Patient #3: No evidence of admission and informed consent, signed copy of pt. rights, EOB, release of info and other documents for protected health information.”
-
Rights of the patient (42 CFR 418.52(c)(5))
“Upon patient record review, 1 of 5 (Patient #3) did not have evidence of the appropriate documentation for release of confidential information. Patient #3: No evidence of admission and informed consent, signed copy of pt. rights, EOB, release of info and other documents for protected health information.”
-
Rights of the patient (42 CFR 418.52(c)(7))
“Upon patient record review, 1 of 5 (Patient #3) did not have evidence that the patient received information about the services covered under the hospice benefit. Patient #3: No evidence of admission and informed consent, signed copy of pt. rights, EOB, release of info and other documents for protected health information.”
-
Rights of the patient (42 CFR 418.52(c)(8))
“Upon patient record review,1 of 5 (Patient #3) did not have evidence that the patient received information about the scope of services that the hospice will provide and specific limitations on those services. Patient #3: No evidence of admission and informed consent, signed copy of pt. rights, EOB, release of info and other documents for protected health information.”
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Content of comprehensive assessment (42 CFR 418.54(c))
“Upon patient record review 2 of 5 (Patient #1,2) did not have evidence in the patient record that the comprehensive assessment identifies the physical, psychosocial, emotional, and spiritual needs related to the terminal illness that must be addressed in order to promote the hospice patient’s well-being, comfort, and dignity throughout the dying process. Patients #1,#2: No evidence of a physical or comprehensive assessment.”
-
Content of comprehensive assessment (42 CFR 418.54(c)(7))
“Upon patient record review, 2 of 5 (Patient #1,2) did not have evidence in the patient record that the comprehensive assessment includes a bereavement component which includes the needs of the patient’s family and other individuals focusing on the social, spiritual, and cultural factors that may impact their ability to cope with the patient’s death. Information gathered from the initial bereavement assessment is incorporated into the plan of care and is considered in the bereavement plan of care. Patients #1,#2: No evidence of a physical or comprehensive assessment.”
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Review of the plan of care (42 CFR 418.56(d))
The inspectors’ words, 112 words
“Upon patient record review, 3 of 5 (Patient #2,#3,#4) did not have evidence that a revised plan of care includes information from the patient’s updated comprehensive assessment and must note the patient’s progress towards outcome/goals from the plan of care. Patient #2: SN notes 11/8 and 11/11/2024 identify SOB with congestion, orders received for nebulizer and antibiotics. No evidence POC undated with these findings or problem/goals/interventions for respiratory/infection. Patient #3: SN notes 11/28/2024 identify episodes of nausea and vomiting, orders received for Zofran. No evidence POC undated with these findings. Patient #4:SN identifies wound to rt heel, with dressing changes and debridement prior week. No evidence in updated POC with these findings.”
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Coordination of services (42 CFR 418.56(e)(2))
The inspectors’ words, 204 words
“Upon client record review, 5 of 5 (Patient #1,#2,#3,#4,#5) did not have evidence that the IDG ensures that the care and services are provided in accordance with the plan of care. Patient #1: Frequency orders dated at SOC 9/6/2024 included SW 2x QRT, visits were made 5x September, October and 3 x December. SC ordered 1 X per month, visits made 2x September and October. Patient #2: Frequency orders dated at SOC included SW 2x month, visits were made 3x September and 1x November. SC ordered 2x month, visits were made 1x November and none in December. Patient #3: Frequency orders dated at SOC included SW 1x month, visits were made 5x September, 3x October. No orders for SC visits were made 1x September and October, 2 x November. SN ordered weekly no SN visit week of 10/20/2024. Patient #4:Frequency orders dated at SOC included SW and SC no visits ordered, SW visited 4x September, 3x October and 1x November and December. SC made visits 1x September, 2x October and November. Patient #5: Frequency orders dated at SOC included SW 1x week. SW week of 10/20,10/27 and 11/24/2024 no visits, week of 11/3/2024 2 visits. SC 1x Qtr made visits 1x October, 2x November.”
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Program scope (42 CFR 418.58(a)(2))
“Upon observation, there was no evidence the hospice measures, analyzes, and tracks quality indicators, including adverse patient events and other aspects of performance that enable the hospice to assess processes of care, hospice services, and operations. New Service being utilized for QAPI is QAPI Plus- they have no evidence of any adverse events, incidents, accidents, variances or unusual occurrences since December. Per Operating Manger none existed prior.”
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Recertification of the terminal illness (42 CFR 418.102(c))
“Upon patient record review, 3 of 5 (Patient #2,#3,#4) did not have evidence that before the recertification period for each patient, the medical director or physician designee must review the patient’s clinical information and provide written documentation that it is anticipated that the patient’s life expectancy is 6 months or less. Patient #2: No CTI for BP#9. Patient #3: No CTI for BP #3. Patient #4: No CTI BP #5.”
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Content (42 CFR 418.104(a)(2))
“Upon patient client record review, 1 of 5 (Patient #3) did not have evidence that each patient record contains: • Signed copies of the notice of patient rights in accordance with 418.52 • Signed election statement in accordance with 418.24 Patient #3: No evidence of admission and informed consent, signed copy of pt. rights, EOB, release of info and other documents for protected health information.”
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Discharge or transfer of care (42 CFR 418.104(e)(3))
“Upon client record review, 4 of 5 (Patient #1,#2,#4,#5) did not have evidence that the discharge summary includes all required information. Patients #1,#2,#4,#5: No evidence of a discharge summary.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Mar 17, 2025 | Follow-up inspection by the Accreditation Commission for Health Care | 13 deficiencies cited |
| Feb 4, 2025 | Complaint inspection by the Accreditation Commission for Health Care | 17 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jul 31, 2023.
- CMS doesn’t list its type of ownership.
- Cited at For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. in the last three years: it didn’t meet a whole condition of Medicare’s rules.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 17 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- CMS hasn’t published nursing time from Medicare claims for this hospice.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 67% at home, 33% elsewhere.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
Who owns it?
- CMS’s ownership file has no owners listed for this hospice.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS gives no Hospice Care Index for this hospice.
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
How does it compare nearby?
- Of the 56 hospices CMS’s data show serving patients in ZIP code 85014, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 4.5; this one had 30.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Angels Heart Hospice Inc. This hospice | 30 |
| Hospice of the Valley - Central | Not given |
| Compassus - Phoenix | 1 |
| Assisted Hospice Care | Not given |
| Agave Hospice and Palliative Care | Not given |
| Serenity Hospice Services Inc. | Not given |
| Thema Health Services | 0 |
| Faith Hospice | 8 |
| Hospice of the West | 12 |
| Choice Hospice | 3 |
| Savior Hospice | 12 |
| Suncrest Hospice Phoenix, LLC | 0 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.