Hearth Record

Atrium Health at Home Union

A home health agency in Monroe, North Carolina 28112

1423 E Franklin Street ,suite E, Monroe, North Carolina 28112. (704) 512-2312.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 21, 2026.

The last 24 months 1 deficiency in 1 month of the last 36. Last cited Sep 2025. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on Sep 24, 2025: a recertification inspection.

1 deficiency cited in the last three years.

Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

When those deficiencies happened

1 deficiency in 1 month of the last 36. Last cited Sep 2025. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.

1 deficiency by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Sep 24, 2025: recertification inspection1 deficiency

  • Infection Prevention

    The inspectors’ words, 368 words

    “Infection Prevention CFR(s): 484.70(a) Standard: Infection Prevention. The HHA must follow accepted standards of practice, including the use of standard precautions, to prevent the transmission of infections and communicable diseases. This Standard is not met as evidenced by: Based on agency policy, direct observation, and staff interviews, the RN failed to follow appropriate infection control policies during observed wound care for 1 of 2 patients receiving a joint nursing visit [# 7]. The policy, Wound dressing application, home care [2/24/25], was provided by RN # 3 on 9/23/25 at approximately 2:25 pm. The policy stated, “...Arrange the equipment and supplies according to the order of use to avoid cross-contamination while performing wound care...apply topical wound treatments to the wound bed using a cotton-tipped applicator...” Patient # 7 had a Start of Care date of 9/16/25 with admitting diagnosis of venous insufficiency [chronic], non-pressure chronic ulcer other part right lower leg, and non-pressure chronic ulcer of other part of left lower leg. Review of the Plan of Care for the certification period 9/16/25-11/14/25 included orders for SN [skilled nursing] 2 times a week for 5 weeks and “...Cleanse wound with wound cleanser, apply plurogel to wound bed, cover with xeroform gauze then absorbent dressing...location of wound: bilateral LE [lower extremities] ...” On 9/23/25 at approximately 11:30 am a joint visit was conducted with RN # 1 to observe wound care. During the visit, RN # 1 completed hand hygiene, donned clean gloves and removed the soiled dressing. The RN then completed appropriate hand hygiene and donned clean gloves. The RN then used a cotton tipped applicator to apply plurogel to the open areas on the left lower leg, using the same cotton tipped applicator the RN placed the dirty applicator back into the container of plurogel and applied plurogel to the open areas on the right lower leg. RN # 1 then completed the dressing change. During an interview with the agency director and RN # 2 on 9/24/25 at approximately 10 am, it was confirmed RN # 1 should have used a clean cotton tipped applicator to apply plurogel to the right lower leg and should not have re-entered the container of plurogel with the cotton tipped applicator.”

    Rule G0682. Standard-level.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Sep 24, 2025Recertification inspection1 deficiency cited

Is it certified?

  • Medicare-certified home health agency since Mar 1, 1995.
  • Ownership: non-profit.
  • No deficiency on record in the last three years.
Source:

CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Who does the caring?

  • Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
  • CMS doesn’t publish staffing levels for home health agencies.
Source:

CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

Who owns it?

  • The Charlotte-Mecklenburg Hospital Authority owns 100% directly since Nov 16, 2007.
  • Atrium Health Inc. and Advocate Health Inc. run it.
  • 11 owners or officers are people: Suzanne Kauserud (corporate officer); Suzanne Kauserud (corporate director); Daniel Edwin Davis (corporate director); Rodney E Ball (corporate officer); Michael A Stolzenbach (corporate officer); Michael A Stolzenbach (corporate director); Susan Mccarter- Frohna (managing employee (under contract)); Katherine A Ketner (corporate officer); Erin P Snyder (corporate officer); Jennifer Diane Sullivan (corporate officer); Jennifer Diane Sullivan (corporate director).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
The Charlotte-Mecklenburg Hospital AuthorityOwns 5% or more directly100%Nov 16, 2007
Atrium Health Inc.Runs it (operational or managerial control)Oct 9, 2020
Advocate Health Inc.Runs it (operational or managerial control)Dec 2, 2022

How do patients fare?

  • CMS rates its quality of patient care 3 of 5.
  • Patients rate it 5 of 5 in CMS’s patient survey (327 surveys completed): 93% rated it 9 or 10 out of 10, and 87% would definitely recommend it.
  • CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
Source:

CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Quality of patient care ratingCMS star rating, 1 to 5 in half stars3 of 5
Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 55 of 5
Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate91.20% (better than the national rate)
Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate10.98% (same as the national rate)
Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate4.03% (same as the national rate)

How does it compare nearby?

  • Of the 12 agencies CMS’s data show serving patients in ZIP code 28112, where this agency’s office is, 11 have a quality of patient care rating; the middle one is 3.5 of 5, and this one is rated 3 of 5.
Source:

CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

The 12 agencies CMS lists serving ZIP code 28112
PlaceQuality rating
Atrium Health at Home Union This home health agency3
Bayada Home Health Care, Inc.3.5
Centerwell Home Health4
Suncrest Home Health3.5
Adoration Home Health4.5
Centerwell Home Health3.5
Interim Healthcare of the Triad Inc.5
Liberty Home Care II, LLCNot given
Phc Home Health3.5
Pruitthealth @ Home - Forsyth4
Well Care Home Health of the Piedmont4.5
Liberty Home Care II, LLC3.5

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
  • Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 24, 2026.

From the agency

The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the agency will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the agency”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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